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Page 1 of 4
London, Greater London (Hybrid)
£16,260 (£27,000 per annum FTE)
Part-time (21 hours per week (minimum 3 days per week, flexibility offered))
Contract (Fixed term contract until 30 June 2028 (with potential for extension))

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.

Job description

Are you passionate about customer service and experience?

Can you provide the ‘wow factor’ that makes supporters feel valued, inspired and heard?

Are you looking for a flexible role?

We’re looking for a highly organised, proactive and enthusiastic Supporter Care Assistant with a passion for people, nature and planet. If that sounds like you, we’d love to hear from you.

The charity

Population Matters is a UK charity with a global remit. Our vision is of a world in which our human population lives fairly and sustainably with nature and each other. Our mission is to address the negative consequences of ever more people using ever more of the planet’s resources and to inspire and engage with others to find, share and promote ways to make our vision reality as quickly as possible.

 

The role

As Supporter Care Assistant, you will play a key role in delivering an outstanding experience for Population Matters’ supporters, ensuring that every interaction is timely, professional and engaging. You will help create positive and meaningful relationships that inspire supporters, increase satisfaction and deepen engagement, ultimately strengthening long-term support for our mission.

Acting as a first point of contact for supporters, you will:

  • provide a high standard of customer service across a range of channels
  • respond to enquiries, feedback and complaints with empathy and efficiency
  • commit to delivering a consistently excellent experience
  • seek opportunities to provide the ‘wow factor’ that makes supporters feel valued and appreciated
  • help to build trust and donor retention.

Alongside supporter stewardship, you will be responsible for accurately processing donations, maintaining high-quality supporter records and providing effective administrative support to the Fundraising Team. With scrupulous attention to detail, strong organisational skills and a supporter-centric approach, you will contribute to the smooth running of fundraising operations and to the growth and retention of our supporter community.

The application process

Please submit your CV (no more than two pages). As part of the application, you will also be asked to answer some screening questions. A cover letter is not required. 

 Closing date: Friday 10 July by 8am

Application resources
Application Instructions

Please submit your CV (no more than two pages). A cover letter is not required.

Organisation
Population Matters View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 24 June 2026
Closing date: 10 July 2026 at 08:00
Tags: Administration, Fundraising, Customer Service, Climate Change, Customer support, Data Entry, Environment / Animal

The client requests no contact from agencies or media sales.