Do you have a genuine interest in supporting people to rebuild their lives?
About the role
St Mungo’s Rough Sleepers Assessment Hub provides a rapid response to ensure no one needs to sleep rough. The Shepherd’s Bush based service offers temporary accommodation to 12 vulnerable adults while they’re supported and empowered to access specialist services and move away from the dangers of rough sleeping. The successful candidate will benefit from working with a diverse client group in a supportive and proactive team.
As a Night Worker you will:
- Work as part of a busy team environment working closely with those affected by rough sleeping.
- Provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks; such as implementing reconnection plans and supporting clients into appropriate accommodation.
- Work on a 7 day weekly rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am)
- Maintain the safety of the building by completing routine health and safety checks
Who we’re looking for
The successful candidate will be able to communicate in a sensitive, assertive and nuanced manner that builds trust and effective working relationships with residents who are experiencing issues including substance and alcohol addiction, poor mental health, offending behavior and histories of abuse. You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
What we offer
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Excellent Development and Growth Opportunities
St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.
As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.
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A Diverse and Inclusive Work Place
At St Mungo’s, equality, diversity and inclusion are central to the organisation's values and how we work. We are proud of our commitment to diversity and inclusion and have 7 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, Irish and Women’s Action.
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Pay and Other Benefits
St Mungo’s is proud to pay client facing staff above average for the sector. We run a cycle to work scheme and also offer season tickets loans to all staff.
St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.
What we do
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.
How to apply
To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.
Closing date: 10am on Monday 15 June 2020 (to be held remotely via video link)
Interview and assessments on: Monday 29 June 2020
It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.
Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
Our vision is that everyone has a place to call home and can fulfil their hopes and ambitions.
As a homelessness ch... Read more
Do you want to make a difference?
This role has been developed to work in partnership with a local organisation to assist and support clients in Housing need and financial difficulties. This is a fantastic opportunity to be part of something new working alongside partners and the local community. If you would like to be part of a team making a difference to people’s lives we would love to hear from you.
Benefits
- Paid annual leave (+ bank holidays)
- Company Sick Pay (Qualifying period required)
- Company pension scheme
- Employee Assistance Programme
- Flexible employer sensitive to the needs of today’s workforce
- Commitment to continued professional development
- Working for a locally focused charity dedicated to assisting and empowering the community, and helping influence changes to government policy
The Role
- To interview clients utilising all communication channels, face-to-face, telephone, email & web chat, providing accurate housing & debt advice and information.
- To provide casework for clients and manage own caseload effectively.
- To liaise with statutory and voluntary organisations such as Department of Work and Pensions, Social Services, and community organisations as appropriate.
- Partnership and collaborative working both internal and external.
- Represent Citizens Advice at external meetings as required.
The Charity
- Citizens Advice in West Sussex (CAWS) is a registered charity and part of the national Citizens Advice Network. We operate with the twin aims of the Citizens Advice service; providing advice people need for the problems they face and working to improve the policies and practices that affect people’s lives. The service we provide is free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
- CAWS delivers a range of advice services, funded by local and national contracts. It works in partnership with a range of stakeholders (including the local authority, Macmillan, Shelter, the Probation Service and various Housing Associations)
Citizens Advice experience is not a requirement for this post although an understanding of the service is desirable
Our mission
To provide free, independent, confidential and impartial advice to everyone on their rights an... Read more
My client is currently looking for a handful of extra care scheme assistant across Kent on a temporary basis starting from 23/03/2020, purpose of job Support the Scheme Manager to deliver a high quality housing management service to our Tenants in our Extra Care Schemes. A DBS is needed for this position
The areas covered would be;
Strood - Wainscott (8am - 6pm), Dartford - Stone (8am - 6pm), Sevenoaks - Hollybush Court (shifts over 24 hours), Swanley - White Oak Court (8am - 6pm), Ramsgate - Copperfield (8am - 6pm), Dover - Beeches (8am - 6pm)
Responsibilities
- Support the Extra Care Scheme Manager to undertake all aspects of admin and Housing Management for Tenants and Scheme
- To Develop and maintain a varied activities programme and encourage tenants to support their own activities.
- Provide a settling in service for new tenants to introduce all aspects of the scheme and services available.
- Comply with health and Safety policies and procedures and fire checks for the scheme.- Collaborate with West Kent resident involvement team to maximise the opportunity for our tenants to achieve their aspirations.
- Deliver an excellent level of service to customers ensuring that their needs are met.
- Contribute to the achievement of the Key Performance Indicators (KPIs) for the scheme.
- Report any safeguarding concerns to your line manager.- Maintain confidentiality regarding any sensitive information you come across in the course of your work, ensuring Professional Boundaries are adhered to.
- Act in accordance with commitment to equality and diversity by treating everyone with respect.
- Ensure that colleagues and customers experience living values- Undertake any additional duties that may be assigned to you.
Extra Care Scheme Assistant Knowledge skills and experience
- The desire to make a positive difference for our older tenants living in Extra Care.
- Able to use Microsoft office packages. Confident using new or bespoke ICT systems and databases.
- Ability to tailor your written and verbal communication to suit individual needs.
- Demonstrate ability to analyse and prioritise workload and be able to work under pressure.- Ability to build relationships and gain trust while maintaining professional boundaries.
- Ability to make confident decisions in any situation using sound judgement.
- Highly motivated and able to work on own initiative. Able to solve problems and offer practical solutions in a reasonable timescale.
- Ability to contribute to the achievement of team goals
- Commitment to applying equality and diversity to customer service.
- Experience of delivering a service to a required standard.
- Willingness to research and learn about services for older persons.
- Physically able to respond quickly to emergencies anywhere on the scheme site, and able to comfortably use stairs.
If you skills match the above please send through your updated CV
Your expert recruitment consultant is Danielle Taylor, call today on 0207 422 7371 or email [email protected] Eden Brown Synergy is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Synergy is acting as an Employment Business in relation to this vacancy.