Team Administrator Jobs in South East

BMS World Mission is looking for a talented and motivated Global Team Administrator to join our Department for World Mission. BMS is a Christian mission organisation founded in 1792, today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

As a vital member of the team, you will provide essential administrative and organisational support to Team Leads and Heads of Programme. Your duties will include communication with overseas partner organisations and supporting the wellbeing of our personnel while they are working overseas through effective administration skills.

The successful candidate will be highly organised with an eye for detail and have the ability to work closely with a wide range of people across the organisation, with sensitivity to diverse cultures and perspectives. You will also have experience in accurately recording and maintaining information and a willingness to partner with others to improve processes.

If you have strong administration skills, a passion for making a positive impact in the world, and a desire to work in a dynamic and collaborative environment, we would love to hear from you. This is a fantastic opportunity to join a team dedicated to improving the lives of people around the world.

Country: UK

Location: Didcot, Oxfordshire / Flexible working

This role can be office-based or hybrid. Coming in to our office regularly in Didcot is preferred (for example one or two days a week on average). The cost of travel to BMS Didcot whether on a regular basis or infrequently, would be borne by the employee.

Employment type: Fixed Term (18 months)

Hours: 28 hours per week

Salary range: £21,374 to £25,855 per annum (Pro-rata)

Closing Date: 9 am, Friday, 18 October 2024

Interview date: 30 October 2024
If you would like to discuss this role further, please feel free to contact Melanie Bister, Global Team Lead Administrator, BMS World Mission.

About The Role
We’re looking for a Supply Chain and Administration Planner to join our team at the Royal British Legion, helping keep things running smoothly in our warehouse. In this role, you’ll be managing stock levels, processing purchase orders, and making sure goods are moving in and out of the warehouse efficiently. You’ll also work closely with the Warehouse Supervisor to support daily tasks and help plan in-house stock production.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

A big part of the job is making sure the warehouse technology is up to date and works well with our processes. You’ll be responsible for things like warehouse mapping, tracking key performance metrics, and generating reports to help with decision-making. You’ll need to keep an eye on stock levels and flag any issues with suppliers, working with other teams to make sure everything runs smoothly.

You’ll also be the go-to person for our Delta Warehouse Management System, helping users with any issues and making sure everyone has the right access. If there’s a problem, you’ll work with our IT team or external suppliers to get it sorted. Accuracy is key, especially when it comes to keeping stock records and making sure deliveries are logged properly.

There’s also a creative side to the role, as you’ll be editing images for commemorative displays and keeping everything up to Royal British Legion standards. If you’ve got experience in supply chain management, great IT skills, and want to make a difference, we’d love to hear from you!

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

Your contractual place of work will be our Aylesford Warehouse, Royal British Legion Village.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

The role

Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.

We’re looking for an organised, enthusiastic Fundraising Administrator to support our Public Fundraising Team to deliver some ambitious targets.

You will be responsible for ensuring the best possible supporter experience for our donors and fundraisers, including support with digital engagement. Reporting to the Individual Giving and Legacy Manager, you will deliver excellent customer care to supporters responding to enquiries and thanking them for their support, you’ll work within our database to maintain the quality of information available and assist with gift processing, as well as many other activities to help drive income and ensure all our supporters are valued at all times. 

You will work in a small and friendly team in a very busy and diverse role. Possessing excellent organisational skills and ability to work to deadlines is essential as well as strong IT skills. The ability to build strong relationships with colleagues, supporters and volunteers will be a huge asset in this important role for the charity.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

We are looking for an Operations Administrator to join our Scout Store based in Lancing, West Sussex.

 Job Title: Operations Administrator (Distribution)

 Salary: £25,608 per annum, Band B, Level 3 -Inclusive of a market supplement

 Location:   Lancing, West Sussex.

 Contract Type: Permanent

 Working Hours: 35

About us

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright. We have 108 acres available for fun and adventure for young people to experience the freedom of the outdoors.

The Role: We’re looking for a proactive and resourceful individual to manage our £2 million stock holding. In this role, you’ll have the autonomy to take charge of your workload and the opportunity to collaborate with a variety of departments. You’ll be the key link in ensuring all incoming stock is prepared and ready for our customers, playing a vital part in meeting challenges head-on and driving our projects forward.

What We Offer as the Operations Administrator:

• A supportive team environment with colleagues from diverse backgrounds
• Meaningful work that contributes to a mission of positive change for young people
• Opportunities for growth through new projects and initiatives
• A chance to showcase your initiative and problem-solving skills

As the Operations Administrator, your key Responsibilities:

• Timely and accurate completion of Goods In (Warehouse)
• Checking of goods receipt notes against pre advise and delivery note
• Investigate stock discrepancies inform relevant colleagues and amend stock accordingly
• Process cross docked special orders
• Completion of Goods In nonconformance reports
• Releasing of orders

What we are looking for in our Operations Administrator:

• Experience of warehousing and stock control within a retail or high-profile commercial organisation.
• Warehousing and production management skills
• Proven experience within a Warehouse Administrator role
• Experience in stock management or a related field is a plus, but not essential.

As our Operations Administrator in return, we offer you:

• Work in a way that suits you, your role and your department
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours

Closing date: 11.59pm on Sunday 29th September 2024 

Interviews will be held w/c 7th October 2024

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Child Bereavement UK helps children and young people (up to age 25), parents, and families, to rebuild their lives when a child grieves or when a child dies.

 We also provide training to professionals, equipping them to provide the best possible care to bereaved families.

Supporter Care Administrator
Salary: £27,300 per annum
Hours: 37.5 per week (full time)
Reporting to: Head of Individual Giving
Base: Hybrid Working (from our Offices in either Loudwater, Buckinghamshire or Widnes, Cheshire and from home)

This is a full-time role which requires an experienced administrator with CRM experience (Raiser’s Edge) to work closely with the Head of Individual Giving, along with supporting the wider fundraising team.

The Supporter Care Administrator will:

· be responsible for the administration of voluntary income and volunteer administration, ensuring donations are efficiently and accurately identified, recorded and acknowledged, and for the day-to-day management of the volunteer database.

• have the ability to work with a high level of accuracy and attention to detail.
• have good organisational skills and the ability to prioritise workload.
• be professional and a hard-working team player who can remain calm under pressure.
• have excellent written, communication and IT skills along with experience of CRM databases.
• be the lead contact for the coordination of some database projects for the fundraising operation, such as the administration of gift aid claims and coordinating data relating to appeals or volunteers.
• support the fundraising team by providing other administrative support as required.

Child Bereavement UK offers a generous package of benefits including an employee assistance programme, 5% pension contribution and life assurance scheme.

Closing date: 7 October 2024.
Initial interviews will be held on Zoom. 

Applications will be reviewed, and interviews offered, on an on-going basis. We reserve the right to close the role prior to the closing date, should a suitable applicant be found, so please submit your application as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Charity is committed to creating a safe and welcoming atmosphere for everyone, and one that  challenges all forms of oppression or discrimination including those based on age, gender or gender reassignment, marital or civil partnership status, pregnancy or maternity leave, disability, race (which includes nationality, citizenship, ethnic or national origins), religion/faith or belief, sexual orientation (collectively known in law as the ‘protected characteristics’), as well as any oppression or discrimination based on other physical characteristics or impairments, occupation, income, wealth, or unrelated criminal convictions.

No agencies please.

Fleet Administrator

Part Time - 21 hours per week (over 5 days)

Up to £25,000 per annum (£15,000 pro rata) + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey KT22 7TW

About the role:

This is a newly created part time role following a period of growth. The Fleet Administrator will be responsible for the efficient administration of the fleet to ensure that Rainbow Trust vehicles are managed effectively, accurate records are maintained, and costs are minimised, working closely with suppliers to ensure the smooth running of the fleet with minimal disruption.

The Fleet Administrator will form a vital part of the Finance and Operations Team supporting the Facilities & IT Manager in the management of the Rainbow Trust fleet. Rainbow Trust operates a fleet of approximately seventy vehicles situated across our nine regional teams. It is vitally important that our Family Support Workers have a reliable vehicle for attending family visits and transporting families to hospital. In addition, the Fleet Administrator will be required to assist the Facilities and IT manager with ad-hoc tasks/projects according to the workload.

Full training will be provided and previous experience of managing a fleet is not required, although is desirable. A good level of maths, excellent communication, planning and Microsoft Excel skills are required to be successful in this role.

This is an excellent opportunity to maintain a breadth of fleet administrator experience with increased responsibility.

What we’re looking for:

· Highly motivated and disciplined approach to work – good customer service with the ability to liaise with different stakeholders, manage workload effectively and respond well to change.

· A helpful and supportive team member – who can work collaboratively with others.

· A high level of attention to detail and accuracy – producing precise, high quality, consistent work to meet deadlines.

· Confident use of MSOffice and extensive experience of Excel – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.

· Applications will be particularly welcome from those who have experience of fleet administration – acting as the main point of contact for vehicle issues and liaising with leasing and insurance companies. Full training will be provided where required.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Access to the Blue Light Discount Card Scheme, and other rewards and discounts

· Time off in lieu

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping

· A recommend a friend recruitment referral bonus

If you’d like to find out more about these benefits and working with us, please visit our website

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to apply:

Please send your CV and a covering letter highlighting why your application meets the criteria set and should be considered above others to us via the link.

Interview dates: Interview dates to be confirmed

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

Funded by the Department of Health and Social Care (DHSC) and managed by the Tropical Health and Education Trust (THET), the Global Health Workforce Programme (GHWP) aims to develop the health workforce (HWF) in Ethiopia, Ghana, Kenya, Malawi, Nigeria and Somaliland supporting them to build stronger, more resilient health systems for post-pandemic recovery and to make progress towards UHC.

  

Grants for UK-LMIC and cross-LMIC health partnerships will be awarded to respond to national HWF priorities identified through a scoping assessment carried out by THET with DHSC, FCDO, national Governments and stakeholders (such as local World Health Organisation offices). These grants will run until December 2025.   

With a strong focus on building local ownership and sustainability, these partnerships will contribute to the following programmatic outcomes:

1. Partnerships contributing towards improved health workforce leadership capacity aligned with health workforce strategies, that will support reduction in gender inequalities.

2. Partnerships aligning with and contributing towards retention and wellbeing strategies.

3. Improved number and quality of training opportunities for health workers.

4. Co-developed and documented learning on health workforce interventions shared with key national and international stakeholders.

THET will award 28-36 strategic grants of £100,000 – £350,000 that feed into the country scoping priorities and outputs outlined above. The grants will broadly be split across the six countries; however, the exact split is dependent on the number and quality of applications received and broader priorities.   

  

20-28 smaller grants of up to £50,000 will also be available for projects that tackle specific areas such as innovation, rural health facilities, diaspora engagement, leadership opportunities for women and protected groups, and the climate crisis.   

Grants will be available to UK-LMIC health partnerships and LMIC-LMIC health partnerships. There are no institutional eligibility criteria as long as ODA rules are followed, so grants can be awarded to healthcare providers, royal colleges, universities, professional associations, NGOs, alliances, diaspora networks etc, but not to Ministry of Health departments.

This document serves as a Terms of Reference for the type of work the THET Administrative Support should expect to carry out as part of this.

MAIN RESPONSIBILITIES

1. Oversee consultants’ invoicing and payments process and staff expense claims

· Prompt consultants to send invoices at the end of the month

· Review receipts and time claimed against contract and allowable expenses, file documents and send to Programme Manager for approval

· Monitor consultants’ time and expenses in trackers

· Review expense claims from THET staff related to GHWP, file documents and send to Programme Manager for approval

· Follow up with Finance team regarding payments

2. Oversee the National Oversight Mechanism invoicing and payments process

· Prompt in-country Admin Assistants to send invoices to NOM upon completion of activities, and follow up if necessary

· Admin Assistants will check receipts and time claimed against honoraria agreements and allowable expenses and send to Programme Manager for approval, cc’ing Admin Support

· Monitor payments in tracker

· Follow up with Finance team regarding payments

3. Provide support to recruitment/contracting process

· Support with developing/adapting recruitment documents (application log, creating folders in Sharepoint)

· Support with drafting contracts based on information provided by Programme Manager/Coordinator

4. Provide support to reporting process

· Support with development of templates and updating basic information in the report

· Proofread and format reports before finalisation and submission by the Programme Manager

5. Support the Programmes Manager and Programmes Coordinator

· Provide ad hoc administrative and logistical support to the team as required

· Support with filing documents in Sharepoint

· Support with drafting briefings

· Support with setting up meetings and comprehensive note-taking

Candidates must submit their CV along with a cover letter of no more than two pages to THET by 22nd of September 2024, with ‘Admin Support’ in the subject line.

We will review applications as they come in so may close applications early, and therefore early applications are encouraged.

Based in Buckingham, Retina UK is looking for a self motivated person to join their hardworking, dedicated team as their Financial Administrator, providing financial and administrative support within the finance department as well as across the charity.

The successful candidate will be based at the Buckingham office and will work a 21 hour week (work pattern to be agreed). With a minimum of 1 year of working within a finance role, a high standard of written and verbal communication, numerate, a quick learner and a supportive team player, this person will also demonstrate empathy with Retina UK's aims, objectives and values.

We are recruiting for a Head of Administration to join the bemix team

Permanent Contract, Working Full-time, 9am-5pm

Office based at the Innovation Centre, Canterbury, with travel to and working from different bemix locations in Kent, as and when needed.

This is an exciting and varied role and will offer someone a fantastic opportunity to lead our friendly and supportive Administration team. 

We are people with and without learning difficulties and/or autism, working and learning together. Whether it’s to be seen working, be heard campaigning or belong to a friendly group of people, people achieve their goals with bemix. We do this by supporting people with learning difficulties and/or autism to speak up, make choices and become powerful and influential. We support them to gain opportunities and become more independent in learning, housing, work, health, money, travel, leisure and relationships. The Administration team plays a crucial role in ensuring the smooth and efficient day-to-day operations of bemix. The team works hard to support the workforce so they can achieve bemix’s goal for everyone to be seen, to be heard and to belong.

 

Main aim: To oversee, plan and steer the administration across the organisation. With proven skills and experience to confidently approach different tasks and requests throughout the day with a solution-focused, confident and resilient working manner. You will lead, support, unite and develop the office administration team, so that great things can be achieved. The role needs someone who instinctively takes the approach of reviewing and developing systems, tracking progress on projects and thrives on organising and planning a busy calendar of work.

Holding oversight for the bemix mainline, email inboxes and other communication channels, ensuring all are well-manned across the whole week by the administration team and answered in a friendly, helpful and professional manner. Stepping in to provide practical help when needed, to ensure an excellent pathway of communication (both external and internal) is maintained at all times. 

 

Hours: Working 37 hours per week, working Monday - Friday between 9am - 5pm .  Working hours need to have flexibility to respond to tight deadlines with extra hours, taken as time off in lieu.

 

Location: Mainly at the Canterbury Innovation Centre, University of Kent site, Canterbury. With great facilities, including free parking, cafe, reliable local transport connections and lovely outside spaces to explore on breaks/lunch/walking supervision. With flexibility and commitment to travel and work at other bemix locations and sites, as the role needs demand.

Salary and benefits: In the range of £30,000 - £34,000 per annum.  With an offer made based on experience and proven track record. Along with generous 25 days annual leave pro rata plus 8 bank holidays + Contributory Pension Scheme option (5% of pay) 

 

If you are …

• A natural communicator with great interpersonal skills. You must be able to collaborate with different types of people and organisations and be patient when people are speaking.

• Someone with a proven track record of effective Leadership, ideally in a similar setting. 

• Someone with the ability to create, implement, and communicate effective administrative processes to team members. 

• A strategic and proactive person, who can manage requests and prioritise/execute a large array of different and changing tasks. 

•  You are adept at spotting what needs to be done, with the vigour to do what it takes to keep bemix thriving and operational.

• You are able to be physically present and engaged with the office team. As well as effectively communicate information in a way that is easy to understand and maintain confidentiality when required. 

•  Someone with a working style means that you tend to foresee the things that will need attention long before they arise! You find ways of supporting a team in a more proactive, rather than reactive manner.

• You are adept at navigating both expected and unexpected scenarios with a non-judgmental, calm and solution-focused approach. 

...we’d love to hear from you!

If you feel you have the experience for this role, share the bemix EPIC values and would like to be part of a fantastic growing team, then please go to our website and fill out our online application form.    

Closing date for applications: Midnight, Sunday 6th October 2024

Interview date/s:  Monday 14th October and/or Tuesday 15th October 2024

We will contact everyone by the end of the day on: Wednesday 9th October 2024. 
 

No agency contact please. You will be required to declare all past convictions, whether spent or not, as this post is exempt from The Rehabilitation of Offenders Act 1984. You will also be required to undergo an Enhanced DBS Check.

We are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for people with disability, neurodiversity and/or long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us.

Fundraising Administration Executive

Salary: £25,500.00 Per Annum, Plus Desirable Benefits

Full-Time, Permanent Position

Based at Port Lympne Hotel & Reserve

This is a newly created and pivotal role in The Aspinall Foundation’s small fundraising team. The Fundraising Administration Executive will be responsible for the delivery and implementation of the charity’s key adoption fundraising programme and supporting the effective running of the Department as a whole.

The Fundraising Administration Executive will administer The Aspinall Foundation supporter database (Donorfy) including maintaining accurate contact details and contact preferences, in line with GDPR consent, and gift aid eligibility. You will prepare and collect direct debit payments, oversee the import and administration of all new regular givers, accurately record all income, manage supporter communication, administer digital and third-party adoption platforms, and provide ad hoc support with project administration or event facilitation.

A full job description is available on request.

Who we are looking for:

The ideal candidate will be looking to advance their career in fundraising, and will be dedicated to providing supporters with an exceptional experience, ensuring they feel supported and appreciated every step of the way.

You will have a proven track record and passion for delivering outstanding customer service, with excellent communication skills and a high level of attention to detail. You will have prior experience using a CRM database, alongside excellent IT skills including the use of MS office applications. You have the ability to work flexibly, be responsive to changing demands, and work collaboratively as part of a busy team, pitching in whenever and wherever needed.

You will have an interest or connection to our cause and a real desire to help the rewilding of animals and animal conservation. Previous experience of working in the charity sector, and knowledge of GDPR is desirable.

Contract details:

This is a full-time, permanent position, working 40 hours per week, Monday – Friday, 9-5pm. This role is based at Port Lympne Hotel & Reserve near Folkestone and Ashford. All applicants must have the right to work in the UK. A reliable mode of transport is recommended due to our remote location

About The Aspinall Foundation:

The Aspinall Foundation’s mission is to prevent the extinction of endangered animals. Our overseas project teams work with communities and Governments in Gabon, Congo, Madagascar, South Africa and Java to develop a balanced and sustainable future with wildlife and people living harmoniously side by side. By working in partnership with our two wild animal parks in Kent we have rewilded hundreds of captive-born endangered animals back to their natural habitat to support and restore native wild populations.

Why you should join us:

As well as walking to work surrounded by the calls of Howler monkeys and the roars from our pride of Lions, you will also join a supportive team who are passionate about their place of work.

You can also expect a host of other benefits including:

• 28 days annual leave inclusive of bank holidays, rising with length of service. (Pro-rated to start date)
• Comprehensive training and development opportunities, including workshops and e-learning
• Unlimited free entry for you and a person of your choice into both of our parks as well as friends and family tickets.
• Exceptional discounts on food, retail and accommodation at our parks.
• Numerous retail discounts and access to a 24-hour counselling line through our Healthy Extras Scheme.
• Company Pension.

To apply: If you want to work in an exciting and unique environment where no two days are the same, please email your C.V. and covering letter.

37 hours per week / Permanent / Hybrid – working for a minimum of three days on site with the SPoA team in Worthing and the remaining days from home. (Some travel across West Sussex may be required from time to time.) Expected work pattern will be Monday to Thursday, 9am-5pm and Friday 9am-4.30pm.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

This is an exciting opportunity to join two well-established teams, YMCA Dialogue and the Single Point of Access (SPoA) service. We are looking for a Dialogue Project Administrator to provide vital administrative support to the SPoA team in Worthing, whilst also providing an important link between YMCA and SPoA and ensuring that both services work together effectively to provide wellbeing and mental health services for children and young people. 

In delivering the role, you will provide efficient administrative and organisational support for YMCA Dialogue. This role will sit alongside colleagues from West Sussex County Council and Sussex Partnership Foundation Trust in the Single Point of Access (SPoA) for emotional wellbeing and mental health services for children and young people across West Sussex.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have solid experience of administrative duties and operating administrative systems. You will be able to deal positively and professionally with the general public, clients, and other professionals. You will also have a good working knowledge and understanding of relevant IT packages, such as Microsoft Office Suite, as well as experience using clinical/health systems such as Care Notes and System One.

PLEASE NOTE: In applying for this role, you give your consent for the West Sussex Single Point of Access (SPoA) recruiting managers to have sight of your application and CV for shortlisting purposes. These details will be shared by secure email transfer following the closing date and in line with Data protection and GDPR. 

37 hours per week / Permanent / working onsite Monday to Thursday, 9am-5pm Friday 9am-4.30pm

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

In delivering this role, you will provide a highly responsible administrative service to our colleagues who manage property payment (rent/arrears) collections, lease/housing management and compliance delivery within the organisation.

You will ensure that all internal systems hold accurate and up to date for;

• Rent/former arrears accounts

• Lease and Housing Management information

• Resident information

• Property and Compliance data

This is a dynamic role where you will work closely, building effective communication links across the Asset and Housing Management Team and the Finance Team to enable proactive and effective information posting and up to date property/compliance information.

In addition, you will support the wider Asset Management Team within administrative and system related tasks and work flexibly where necessary to attend team meetings and liaise with colleagues which may include traveling to YMCA DLG sites.

ABOUT YOU: We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.

You will already have experience working in a varied administrative role, competent in using software packages (MS Office applications) and rent/ payment databases.

You will be an effective communicator at all levels with both colleagues and external partners, with the ability to self-motivate, work using your initiative and prioritise your workload. You will appreciate the need for an eye for detail, have demonstrable experience of reconciling data and other financial information. 

In addition, you will have a basic understanding of the key risks, challenges and opportunities for young people which may impact on their ability to pay rent, along with a basic understanding of supported housing.

Our vision is for a world where everyone experiencing a mental health issue receives support and respect. Join our passionate, dedicated team and make a difference today.

About the role

Every piece of data we collect holds a story, a piece of someone’s journey towards better mental health.

This is a pivotal role within the CRM and Insights team, supporting the project team in successfully migrating service user data from the existing Dynamics system to In-Form CRM. You will join us at an exciting time, as we streamline operational systems and data processes, enabling the service teams to serve our communities more efficiently and effectively.

You will be well versed in SQL and database analysis techniques, helping the project team to understand the relationships between the Dynamics entities and how the data can be best transposed into the Salesforce-based CRM, In-Form CRM.

By understanding the Solent Mind's data retention rules, you will assist in inspecting and cleansing the data to ensure that only relevant, accurate, and complete data is migrated to In-Form CRM.

As new data systems are integrated, this role will collaborate with owners of the Finance, HR and Donor Management systems to support the design of viable solutions to extract, transpose, and load data between the different systems. This role is initially offered on a 12-month fixed-term contract.

About you

You will be highly proficient in manipulating data using Excel and SQL, with proven experience in analysing databases to extract, transform, and load data. You’ll have a strong knowledge of data auditing techniques and processes, along with a good understanding of data management principles and compliance. You’ll be able to communicate technical concepts simply to non-technical colleagues and be comfortable working both autonomously and in a team environment.

About us

We're Solent Mind! We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers.

We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally.

Benefits

Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including:

• Flexible working to promote a healthy work/life balance
• 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time)
• Pension plan
• Employee Assistance Programme
• Season ticket and cycle-to-work scheme

If you’re ready to join the fight for mental health, visit our website to find out more and apply.  

Closing date: Friday 20 September 2024.

Interview date: w/c Monday 30 September 2024.

Posts may be subject to a relevant DBS check.

Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit.

Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.

Casework Administrator

We are looking for a Casework Administrator to work as part of the Casework Support Team offering excellent

customer service to stakeholders and cover administrative functions within the organisation.

Position: Casework Administrator

Location: Reading/hybrid

Hours: Full-time, 35 hours (part-time and job share working considered)

Salary: Starting salary of £27,589 (salary progression based on performance within Grade 2 £27,589 – £32,127)

Contract: Permanent

Benefits: 28 days’ annual holiday plus bank holidays, Gym membership contribution, cycle to work scheme (both on completion of probation), Defined Benefit pension scheme, employee assistance programme (EAP) and discount club.

Closing date: 07 October at 10am. We are expecting a high volume of interest and may need to close applications without notice. Please apply as soon as you can.

About the Role

The primary focus of the role is to provide casework support. This will include being the point of contact for students and will require the successful applicant to maintain accurate records on the progress of complaints through our review process.

Key responsibilities include:

• Casework administration, including handling emails and telephone enquiries from complainants and educational institutions, determining what response is required and responding where appropriate
• Logging complaints forms
• Conducting an assessment of eligibility of complaints for review and notifying students of the outcome
• Monitoring university compliance with recommendations/requests made
• Handling a variety of incoming and outgoing calls, using good communication and questioning skills, to ensure that the appropriate information is provided
• Dealing with a range of service users in challenging situations and modifying the approach to best suit their needs
• Recording accurate information on our database and spreadsheets

About You

You will have excellent interpersonal and communication skills, including on the telephone.   Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling would be beneficial. 

This is also a fantastic opportunity for recent graduates or if you have knowledge of higher education and are looking to develop your career in a professional and supportive environment.

You will be comfortable with technology and with the ability to adjust to new and changing IT systems and processes with strong and recent experience of using Microsoft Word, Excel and Outlook.

About the Organisation

The organisation’s vision is that students are always treated fairly. It resolves complaints from students, shares learning from complaints to help improve policies and practices and works with other organisations in the higher education sector and beyond.

The application system used for recruitment aims to overcome unconscious bias in recruiting. Instead of using your CV alone, we'll be asking you to answer questions to test the skills needed for the role. The responses are then anonymised and reviewed in a random order by members of the team.

You may also have experience in roles such as Customer Service, Admin, Administrator, Administration, Casework, Case Worker, Casework Admin, Casework Administrator, Casework Administration, Case Support Administrator, Case Support Admin. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.