Management Jobs in Kingston Upon Thames
This is a unique opportunity for a passionate leader who believes in the power of people and the impact of culture.
As the Head of People & Culture, you will:
- Champion our mission to make a difference in the community through innovative social initiatives.
- Foster a vibrant culture where diversity is celebrated, and every voice is heard.
- Lead with empathy and inspire a team dedicated to social change.
- Design strategic HR initiatives Be responsible for Ubele's HR functions and delivery, and design and pursuit of strategic initiatives that align with our core, values, and principles, and Drive organisation excellence
Join us in shaping a workplace where purpose meets passion, and together, we’ll create a brighter future for all.
If this resonates with you, we would love to hear your story and explore how we can drive positive change together. Apply now to become the cornerstone of our people-first approach and help us turn our vision into reality.
Candidates are required to :
1. Submit your current CV – to include:
title, salary and reporting line(s) for your most recent position and
The names and contact details of two referees, at least one of whom should be your most recent employer NB References, will be requested after the interview.
2. A supporting statement (of up to 2 pages) that tells us:
(a) why you are a worthy applicant for this role based on its span of duties and responsibilities, and particularly your fit to the person specifications identified.
Confirmation or otherwise of your availability on the Interview Days (should you be shortlisted).
3. We would appreciate the completion of our Equality & Diversity Monitoring Form.
We have ambitious goals here at the Royal College of Radiologists (RCR) and are looking for an experienced and strategic Head of IT to join us. The RCR is a charity with a focus on supporting doctors who deliver medical imaging and cancer services and we require a passionate and dynamic IT professional to helps us continue making a difference.
As Head of IT, you will lead the strategic planning for the function, playing a pivotal role in shaping the technological landscape of the RCR, leading on all technology related matters across the RCR with the responsibility for ensuring our IT offer remains current, efficient and effective to support our mission and strategic objectives. You will also lead and motivate our reputable high-performing IT team ensuring excellent IT service support to the organisation is a constant.
If you are an outward facing IT professional who is user and business focused wanting to contribute to our meaningful mission and can help deliver our ambitious strategy, we welcome your application.
What you will do:
- Lead the strategic development of the IT function.
- Provide leadership to the IT team, galvanising them around the goals.
- Develop an in-depth understanding of our internal IT and systems infrastructure to advise on business needs.
- Lead and develop the RCR’s programme and change boards to maintain effective oversight of changes to IT applications and digital services.
- Ensure the IT team delivers excellent customer service.
- Create and maintain effective IT Business Continuity (BC) and Disaster Recovery (DR) plans that ensure the RCR can respond to challenges.
- Develop, agree and manage the IT revenue and capital expenditure budgets.
What you will need:
- A strong understanding of enterprise technology solutions in a digital world.
- Skilled leader and staff manager, able to lead, motivate and develop a team.
- Experience of setting, agreeing and implementing a strategic plan.
- Effective interpersonal skills, with the ability to negotiate and influence.
- Strong analytical and evaluative skills.
- Ability to plan and prioritise a substantial programme of work.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If you are an outward facing IT and programme management professional who puts the users and business needs first we encourage you to find out more about the position, the RCR and instructions on how to apply in the Head of IT candidate pack.
Whether it’s our pilots, fire crew or charity team, every member of our workforce has a vital part in providing London with our service. London’s Air Ambulance Charity offers a hybrid way of working with central London offices, continuous professional development, wellbeing packages and family friendly employment policies.
This is an exciting time to join London’s Air Ambulance Charity. We are in the midst of the largest appeal in our history aiming to raise £15 million by Autumn 2024 to replace our two helicopters, and at the end of the year we will be launching our new 15-year strategy which will set the direction for the service until our 50th anniversary.
Who are we looking for?
You will be a determined and passionate individual who wants to make a real difference to critically injured patients in London. You will have experience in developing and delivering robust supporter engagement, acquisition and retention campaigns.
The purpose of the Senior Direct Marketing Officer’s role is to deliver and evolve the acquisition and retention strategy, inspiring the people of London to become long-term supporters of the Charity.
Working closely with the Senior Direct Marketing Manager, you will manage campaign activity, from briefing through to execution, as well as identifying opportunities for improvement within the programme, particularly with regards to retention and delivery of the supporter journey.
You will be responsible for multi-channel donor acquisition, retention, upgrade and cross-sell campaigns across digital channels, print, telephone and provide occasional support to our successful Face to Face programme. You will take ownership of the delivery of our supporter journey for our regular donors, cash, lottery and raffle players – with huge scope to make a big impact in this area.
The role is offered on a full time, permanent basis. Although the post is based at Mansell Street, LAA offers a hybrid working arrangement.
We pride ourselves on our dedication to being an employer that values diversity, we firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we serve, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is currently looking for a Senior Public Affairs Officer to take forward our Public Affairs work, influencing and changing public policy, to improve the lives of older people.
You will design and deliver public affairs strategies which grow Age UK's profile in Westminster and Whitehall and build support for our policy and campaigning priorities. Highly attuned to the political environment, you will identify key political targets, building new and deepening existing relationships.
You will line manage the Public Affairs Officer and oversee public affairs work done by the team's Support Officer.
For more information about the role, please review the job description below and apply to join our collaborative and passionate External Affairs team.
This role is offered on a Hybrid / London contract and there is a requirement to attend team meetings once a week in the office. There will also be occasional travel to support at events across the country.
Age UK Internal Job Grade - 6L
Must haves:
* Excellent knowledge and understanding of local and national government structures, the UK Parliament and our political, policy and campaigning context, and experience of influencing them.
* Substantial experience of working in a political campaigning/public affairs environment, developing influential relationships with Parliamentarians and other national organisations.
* Strong track record of influencing on social policy issues.
* Experience of project-managing complex influencing activities, leading project teams and managing workloads.
* Excellent all round communication skills, particularly the ability to communicate clearly and concisely to a range of audiences.
* Experience of writing high quality briefings, articles and other materials to communicate complex policy and political issues to stakeholder audiences.
* Experience of running effective events for political audiences.
* Experience of representing an organisation to political audiences and other national stakeholders.
* Experience of working in coalition and partnership with other organisations.
* Experience of engaging with senior stakeholders including Parliamentarians.
* An understanding of how to work in a politically balanced way.
* Knowledge and understanding of what equal opportunities means in relation to this post and the ability to incorporate equality practices into all aspects of the work.
* Experience of working collaboratively with others to achieve results.
* Strong interest in UK politics and passion for social justice.
Great to haves:
* Understanding of policy issues affecting older people.
* Experience of influencing change from a voluntary sector perspective.
* Experience of working in a political environment.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Must be able to travel easily into central London to attend meetings, sometimes at short notice. Required to be in the London office at least one day a week.
There is an occasional requirement to travel and stay overnight (e.g. party conferences); some out of hours working (e.g. occasional evening Parliamentary events).
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Summary
Are you passionate about securing and developing corporate and high value partnerships that have the power to save lives? Malaria No More UK is seeking a partnerships professional with the ambition and ability to build strong fundraising partnerships with the private sector, that help move us closer to a world free from the devastating impact of malaria.
About Malaria No More UK
Malaria has been described as the oldest killer disease in history. Even now, despite recent progress, it claims the life of a child every minute.
Malaria No More UK (MNMUK) brings proven global experience and expertise in advocacy and creative communications to the zero-malaria fight. From our locations in London, UK and Nairobi, Kenya we aim to accelerate an end to this deadly disease by:
- Securing leadership and investment globally and in the UK
- Building a powerful, united voice for the global malaria campaign to hold leaders to account
- Strengthening local advocacy capacity in key countries in Africa
Since 2000, the world has made enormous progress. The global malaria fight is becoming the biggest public health success story in history, and we are determined to maintain momentum.
About the role
The Corporate Partnerships Manager role is responsible for delivery across the breadth of the partnerships pipeline. An estimated 50% of the role will be devoted to new business development, including prospect identification, and shaping and delivering pitches and proposals to corporates and their foundations to meet fundraising targets. The remaining 50% of partnership work will be dedicated to delivering an excellent standard of partnership management to several longstanding existing supporters, working creatively to identify and develop opportunities to maximise their impact.
As our corporate supporters can be powerful partners in the delivery of our advocacy and communications goals you will be confident working with colleagues internally to translate campaign plans into engagement opportunities for private sector partners. You will also be able to co-ordinate colleagues to meet new business deadlines and to ensure agreed partnership deliverables are achieved.
This role sits within our Philanthropy and Partnerships team of five, who focus on income generation through grants, philanthropy, corporate partnerships and individual giving and fundraising. The post holder will work particularly closely with the Head of Philanthropy and Partnerships, as well as equipping Directors and our CEO to engage corporate partners and prospects where appropriate. As a member of a comparatively small, highly ambitious team, there may, with time, be opportunities for the post holder to extend their experience beyond corporate partnerships, into other fundraising areas, should your skill set meet an identified need.
About you
You may be an established corporate fundraiser seeking a role where you can take on greater responsibility for managing your own pipeline of prospects and key partnerships. Equally you may come from outside the sector and be able to offer clearly transferable experience of securing and developing partnerships (especially those with a “purpose” focus).
Whatever your background you will be a self-starter who is highly motivated and excited by the opportunity to think creatively about corporate partnerships that can enable Malaria No More UK’s unique advocacy and campaigning offer, with a clear goal to ending one of the world’s most significant and oldest killer diseases.
You will also be able to demonstrate the good organisation needed for successful partnership management, and the attention to detail and strong communication skills needs to build relationships and prepare and deliver funding proposals and pitches.
MNMUK recognises the value of a team in which people from diverse backgrounds can introduce fresh ideas and contribute to delivering our mission to make Malaria No More. We welcome applications from candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Staff benefits include:
- 10% employer pension contributions.
- 28 days’ annual leave plus public holiday days in the postholders country of residence.
- Subsidised gym membership.
- Fully flexible working opportunities
- Interest-free staff season ticket loan and bicycle loan schemes.
- Continuing personal development opportunities.
- Professional training & qualifications subsidy.
Application and Interview Process
To apply, please send your CV and a covering statement detailing how you fit the role and why you want to work for us. Please also indicate your current salary expectations in your covering statement. We value transparency and aim to offer competitive renumeration packages based on experience, relevant qualifications and market standards.
Closing Date: 1st June 2024 – Please note that this vacancy may close early if we receive a sufficient number of applications. Therefore, we encourage interested candidates to apply promptly.
There will be a two interview process conducted via Microsoft Teams.
To bring unifying and impactful communications, campaigns and partnerships to drive advocacy to end malaria for good. faceboo
The client requests no contact from agencies or media sales.
Are you comfortable to multitask and prioritise your workload? Do you enjoy managing a variety of services? Have you got an understanding of older people and their needs?
We have an opportunity to lead our Health & Wellbeing Team as part of a job share working in collaboration with another senior manager.
You will manage, develop and market Hospital Discharge and Health & Wellbeing Services in Bromley and Greenwich and work in partnership with other providers. You will be responsible for all Hospital Discharge services and work closely with the Hospital as well as be an active member of the Senior Management team.
KEY DUTIES AND RESPONSIBILITIES:
· To have oversight of the monthly and quarterly reports for the services
· The successful candidate will have responsibility for the following services:
o Take Home and Settle/ Hospital Aftercare Service
o Sitting Service
o Handy Person Service
o Frailty Care Navigator
o Long Term Health Conditions
· The work will include some on call responsibilities on evenings and weekends for the Hospital Discharge Services which an extra payment will be made.
· To work in partnership with other providers and health partners across both boroughs.
· To work within the Bromley Well partnership and maintain contact with BTSE
· To build a strong relationship with the hospitals and NHS staff
· To be responsible for health and wellbeing staff including undertaking supervision, guidance and support, allocation and monitoring of work plans, annual appraisals, identification of training needs and participation in the recruitment of staff.
· To work with the Chief Executive to devise and implement a marketing / publicity strategy to promote primary and secondary interventions and other services for older people.
· To work in partnership with older people, volunteers, statutory, voluntary and other agencies to initiate and deliver a programme of healthy living and recreational activities which meet the needs and aspirations of older people in Bromley and Greenwich identifying and developing new initiatives and partners.
· To be responsible for ensuring that risk assessments are undertaken of premises, outreach venues, client’s homes and other measures for the provision of a safe environment ensuring that all legislative requirements are met.
· To ensure that evaluation and monitoring of service/project outcomes is implemented, enabling Age UK Bromley & Greenwich to demonstrate the effectiveness and impact of the service delivery.
· To establish and maintain excellent working relationships with clients, work colleagues, volunteers and partner organisations
· To work alongside the Chief Executive to undertake long-term strategic planning of primary and secondary care interventions and other health and wellbeing services.
· To work with older people and with other groups, organisations and agencies in the boroughs to identify potential areas for health, education and social activities that older people want to participate in, and identify funding sources to develop and deliver the new areas of work.
· To be creative and innovative in designing new opportunities and projects for people to get involved across the boroughs in the co-delivery of services.
· To work with diverse and/or hard to reach individuals / groups who are not involved in their community, in particular targeting people who are socially isolated.
· To keep your knowledge up to date with the health priorities and health commissioning strategies in both boroughs to ensure our services are ‘fit for purpose’ and can contribute to the current overarching outcomes agreed between the local Authorities and the ICB.
· To be familiar with the Joint Strategic Needs Assessments (JSNAs) Health & Wellbeing Strategies and decisions agreed at the joint local authority and ICB & Wellbeing Boards.
FOR A FULL JOB DESCRIPTION PLEASE DOWNLOAD THE JOB PACK
The client requests no contact from agencies or media sales.
We are seeking a confident, experienced and motivated Fundraising Manager to join our team. This is a key role in ensuring that we continue to secure the resources we need to provide our vital services and activities for refugees, asylum seekers and other migrants in South London.
We would love to hear from you if you have:
- Substantial experience of building relationships with and securing funds from Trusts and Foundations.
- An understanding of and empathy for the challenges faced by migrants who are in crisis or at risk.
- An understanding of the challenges and opportunities faced by small, local voluntary organisations in ensuring sustainability.
Our organisation
South London Refugee Association is a well-established and impactful charity grounded firmly in our local area and trusted by our local migrant communities. We balance providing essential frontline services with work to advocate and campaign for change. We value the knowledge and experience our service users can bring to our organisation and involve those with lived experience at all levels.
Benefits include:
- 25 days annual leave (pro rata)
- 3 additional days given when the office closes at Christmas
- 1 additional day each year, after 2 years service, up to 30 days
- 2 week paid sabbatical after 7 and 10 years' service
- Group reflective practice
- Ongoing learning and development opportunities
- 5% employer pension contribution
- Cyclesheme and travelcard loan
- Being part of a committed, supportive and inclusive team
To ensure that migrants live safely with access to justice and opportunity
The client requests no contact from agencies or media sales.
Prospectus is delighted to be working with Ripple Effect to recruit an Individual Giving Manager.
Ripple Effect is a dynamic and passionate international development charity on a mission to create a powerful and lasting impact. Their vision is to see a rural Africa that is confident, thriving, and sustainable, with a growing economy and higher living standards for all. Ripple Effect have honed their focus on three critical areas: Farm Systems, Gender and Social Inclusion, and Enterprise Development. Through these pillars, they're dedicated to combating poverty and nurturing a vibrant, thriving African landscape that will flourish for generations to come.
In this role, you'll be immersed in an active environment where your skills in direct marketing and fundraising will be put to the test. From analysing data and managing an activity budget, to forging strategic partnerships with agencies, you'll play a vital role in expanding Ripple Effect’s reach and impact. Collaborating across teams and borders, you'll lead projects that shape engaging supporter journeys, fostering meaningful connections with their cause.
Desirable experiences include planning and executing cash fundraising appeals, planning engagement opportunities for supporters and customers such as events, and showcasing your digital marketing prowess. Whether it's crafting compelling copy or building relationships to inspire action, you'll be at the heart of all Ripple Effect’s communication efforts.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. To apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Across the country, in every city and on every street, RBL is there to support our Armed Forces community as the UK's leading Armed Forces charity. The Royal British Legion is looking for an experienced manager to lead their philanthropy, mid value and trusts function and make a difference to the lives of those who have served to keep us safe and protect our way of life.
The Head of High Value Giving will come in to a portfolio with huge potential and a solid base to build from. The successful candidate will own and lead the high value programme, be the in-house expert and transform high value giving to fund crucial services for the armed forces community,
The post holder will have the experience, energy, and expertise to recognise the vast opportunity within the team and take the programme to the next level. They will lead by example in cultivating both UK based and international trusts and develop relationships with key stakeholders to build out a major donor programme, whilst overseeing an amazing team to continue to deliver brilliant results.
If you are an ambitious and proactive fundraiser, with high value fundraising or trust experience, this is a fantastic opportunity to lead the High Value team at the Royal British Legion.
The selection process for this role includes a candidate screening call with a member of the THINK Recruitment team. To arrange a call please refer to the information in the Candidate Pack.
About us
We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we're determined to solve them.
There has never been a more exciting time to join the Advancement office as we plan for our biggest ever fundraising and engagement campaign and support the delivery of the bicentennial programme in 2026. We are a team of exceptionally ambitious, creative and passionate individuals who work together to achieve remarkable things with a global impact, and we would love for you to be part of this exciting journey and our success.
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
About the role
As Philanthropy Manager (Health), you will manage a portfolio of prospects and develop bespoke solicitation plans focused on raising philanthropic income at the five-figure and low six-figure level from a variety of income streams to support UCL's health and medical fundraising priorities.
We are happy to consider applications to work on a part-time, flexible and job share basis wherever possible (minimum 0.8 FTE - equivalent of 4 days per week, stated salary to be pro-rata). This role is eligible for hybrid working with a minimum of 20% on site.
To find out more about the role, please contact Sarah Medd-Phillips, Associate Director of Development (Health), s.medd-
Please use the attach cover letter upload option to tell us how you meet the essential and desirable criteria in the person specification.
For more information about UCL Advancement, please visit:
About you
You will have demonstrable experience of managing high value strategic relationships. A sophisticated communicator with the confidence to build relationships with colleagues and donors across a complex organisation. Your drive and tenacity to meet challenging goals will enable you to deliver high quality results and be successful in our environment.
We are pleased to accept applications from individuals who possess transferable skills and experience drawn from sectors outside of Higher Education.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
We're looking for an IT Project Manager to join our Data and IT team. The IT Project Manager will oversee the planning, implementation and tracking of assigned IT projects within the charity. You'll be responsible for managing the project team, ensuring projects are completed on time, within budget and meet quality standards. You'll serve as a liaison between various stakeholders, including clients, internal teams and vendors, to ensure effective communication and collaboration throughout the project lifecycle. You'll also identify and mitigate risks, resolve issues and provide regular progress reports to stakeholders.
Safeguarding
Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Closing date: Rolling – we'll be reviewing applications as they're received.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.
Job Description
Summary of Job Purpose
The Business and Operations Lead plays a vital role in managing and developing the operational business functions of the organisation and supporting its charitable aims; working closely with the CEO to deliver and improve the organisation’s strategic planning, operational delivery, and budgeting/ finance processes. The postholder plays a vital role in ensuring that the day-to-day operations of the iHV run smoothly, with key functions:
- Leading iHV business and financial management, including accounting, budgeting, reporting, strategic planning and risk management.
o Work closely with the CEO, senior leadership team and our accountants to align financial and operational strategies.
o Manage financial controls, procedures, and systems.
o Collaborate with various departments, including external stakeholders, for effective budgeting and operational management.
- Leading iHV operations:
o Senior responsibility for administrative, legal, and compliance functions, ensuring smooth operations. This will include management of our Emsworth Office, IT and risks, supporting business planning and change management.
o Lead the operational change for a new Customer Relationship Management (CRM) system and website. iHV Project Lead working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification.
o Working closely with our part-time Head of HR, supporting the senior management team and line managers with HR matters, including recruitment.
o Line management responsibilities of designated staff in the corporate team, supporting business administration.
o Working with the CEO to ensure good governance of Board-related matters, collating Board papers and attending quarterly Board meetings.
Key areas of responsibility:
Business and financial management:
- Maintain and develop robust quality assurance processes for income and expenditure, working with our CEO and accountants, to ensure all financial and reputational risks are effectively managed.
- Ensure effective financial processes across the iHV, with systems in place for invoicing, managing iHV payments and standing orders, and chasing outstanding payments and debtors.
- Build departmental budgets, supporting leads with forecasting, budget tracking, monthly monitoring (management accounts are produced by our independent accountants) to inform workforce planning.
- Work with department leads to prepare budgets for tenders and project/ research grant applications, including determining when VAT is applicable.
- Process invoices, iHV card payments, direct debits, standing orders, expense claims forms and ordering of office supplies, with support from the Corporate Team Administrator.
- Support leads to manage contracting, invoicing and reporting to external funders in accordance with funder requirements. Ensure all new funding streams and other costs are accurately recorded by the accountants.
- Ensure management of the corporate member joiners to the organisation, including invoicing and setting up a process for re-invoicing.
- Work closely with the external accountants to provide information on monthly suspense, debtors, mis-postings and general queries in relation to iHV finance. Ensure the iHV’s reconciliation and remittance records are updated weekly.
- Ensure all financial documentation is available for scrutiny as required, including support for annual financial audit by independent auditors.
- Make recommendations, provide advice, and prepare strategic reports and briefings as required.
Operational Management and Governance:
- Support the CEO and department leads in managing human resources, risk management, quality assurance, operational change, and board functions.
- Support iHV business planning and the development of key objectives and priorities for the corporate Team (in partnership with the CEO and other leads within the corporate team).
- Oversee the operational needs of the Institute – supporting leads within the organisation with workflow mapping, business continuity and planning to support matrix working across the organisation.
- Recording and monitoring of business risks across the organisation to enable risk management, reporting to the Board and providing support in association with the CEO.
- Support the board, providing secretariat functions to board meetings, including ensuring all papers are provided on time, managing sensitive information, and taking board minutes.
- Work with the CEO to develop, coordinate and implement organisational policies throughout the Institute.
- Support the CEO with reporting to the Charity Commission/ Companies House and ensuring that the organisation’s charitable obligations are met. Work with external auditors to deliver the annual audits; and ensure that the relevant documentation is held in line with requirements, is available for external auditing, and the delivery of audit recommendations are tracked.
- Support Health & Safety risk management, ensuring risk assessments are in place, processes and policies are up to date, and staff are trained and informed with any changes.
Information Technology
- Management of robust administration and business support systems, including negotiation and management of IT agreements, subscriptions, licences and contracts as required, providing recommendations for improvements and efficiencies to the CEO.
- Facilities management of required IT and infrastructure to include details of equipment held and provision of Microsoft/ other required licences.
- Liaise and schedule work to be undertaken under external IT support contract.
- Lead operational change for new Customer Relationship Management (CRM) system and website – working with a dedicated project manager who has scoped our organisational requirements (almost completed), to finalise the invitation to tender (ITT), manage the procurement process, evaluate submissions with a small in-house change team at the iHV, and make recommendations to the board. The postholder will lead the project for the iHV, working with the supplier, the Project Manager and a small team at the iHV to ensure that the project is delivered within the specified time, cost and quality parameters of the specification and is robustly tested before launching.
- Information management and analysis to highlight issues/ risks and support decision making – work with Head of HR to ensure iHV compliance with GDPR.
Human Resources
- Management of our Emsworth office with line management responsibility for a small number of designated staff in the corporate team who support business management (currently the Corporate Team Administrator), supporting the delivery of team objectives within the iHV Business Plan.
- Support, motivate and develop staff, managing direct reports’ annual performance development review (PDR) and performance management, if required.
- Work closely with the Head of HR to make sure that good employment practices are universally embedded operationally within the iHV.
- Support staff recruitment and the induction of new staff; provide advice to staff on corporate policies and procedures and communicate changes.
- Support the Performance Development review process for the iHV, collating 360 feedback for iHV employees where requested, and maintaining records for annual PDR outcomes.
- Maintain oversight of the recording of annual leave with the Corporate Team Administrator, Head of HR, and department leads.
- Provide operational leadership and management for team awayday (leading a small team to plan this each year), to support team building and staff development.
Other:
- Have an excellent professional working relationship with colleagues to deliver corporate goals and objectives in line with iHV Vision and Values.
- Help at iHV conference and events, working with our Events Manager and overseeing the work of the Corporate Administrator to ensure that venues, travel, accommodation and materials are booked and delivered on time.
- To participate in all mandatory and individual training as required. To highlight their learning and development needs to the CEO on induction, at the annual PDR, and as needed, to ensure capability to deliver key role functions.
NB
▪ The above is only an outline of the tasks and responsibilities required of the role. You will carry out any other duties as may reasonably be required by your line manager.
▪ The iHV is an expanding and evolving organisation, as such the job description and person specification will be reviewed on an ongoing basis in accordance with the evolving needs of the wider team.
Person Specification
Qualifications (Essential)
- High level of numeracy, literacy, and IT skills.
- Degree in business administration or related field, or equivalent qualification/ postgrad evidence of additional training/courses undertaken.
- Programme Management qualification (PRINCE2, AGILE or equivalent).
Experience (Essential)
- Proven work experience as Operations/Finance Manager or similar role. Prior experience of strengthening organisational effectiveness.
- Significant experience of budgeting, financial management, contract management and forecasting.
- Experience of operational and staff management.
Experience (Desirable)
- Experience in the IT industry and/ or healthcare.
- Previous experience working for a membership organisation.
- Previous experience working for a charity.
- Experience of Charity Accounting
Skills, Ability, Knowledge (Essential)
- A self-starter with the ability to work on their own initiative, work within deadlines, managing multiple and competing tasks.
- Working knowledge and skills in the use of business and financial principles and systems.
- Excellent IT skills – experience of workingwith a range of IT systems and project software. Familiar with Xero, Stripe, PayPal, GoCardless, Asperato or related financial software systems including purchasing, invoicing, reconciliation, debt rectification and financial reporting.
- Outstanding organisational, strategic thinking and problemsolving skills – ability to anticipate and resolve problems before they arise and respond to sudden unexpected demands. The ability to analyse complex facts and situations and develop a range of options.
- The ability to communicate effectively, including excellent oral and written skills and the ability to negotiate on difficult and controversial issues including performance and change.
Skills, Ability, Knowledge (Desirable)
- Familiar with SalesForce, Customer Relationship Management (CRM) systems and their capabilities.
Personal Attributes (Essential)
- Commitment to teamworking, and respect and consideration for the skills of others. Personal drive, energy, and enthusiasm for new challenges.
Behaviours and Values (Essential)
- Commitment to and focused on quality, promoting high standards in all they do.
- Values diversity and difference, operates with integrity and openness.
Behaviours and Values (Desirable)
- Actively develops themselves and supports others to do the same.
Other (Essential)
- Ability to work flexibly to meet the needs of the role.
- Able to attend meetings and events around the UK as required.
- Flexibility in supporting other iHV administration requirements on occasions.
Other (Desirable)
- Interest in working in the charitable sector to improve children’s lives.
The client requests no contact from agencies or media sales.
Director of Small Charity
Are you passionate about building community strength and resilience? Interested in managing a small charity with big ambitions?
We are looking for community-focused person, with vision, skills and enthusiasm to become the first Director of our small charity and help to deliver our ambitious plans. Our Roehampton is a registered charitable company that is embarking on an exciting period of development to establish itself as a community-led anchor organisation for Roehampton in the London Borough of Wandsworth.
You could be someone who’s managed a community organisation before or has experience of managing projects in a community setting and now wants to take on a leadership role. The successful candidate will have proven community development and engagement skills as well as be able to work strategically to lead and support the development of the charity; you will be equally comfortable supporting a group of residents with ideas for a new activity, hosting a meeting of the Roehampton Network and liaising with local authority or health partners on strategic matters. You will have experience of staff and/or volunteer management and have the organisational skills to ensure Our Roehampton runs as a safe, legally compliant organisation. You’ll have a track record of embedding equality, diversity and inclusion understanding into your work.
Given Our Roehampton is a place-based anchor organisation, we are looking for someone willing to work locally most of the time so you can really understand the area and develop strong relationships.
The Job Pack contains the Role Descripton and Person Specifiction plus a Background and Context.The Pack also has contact details if you have questions or would like further information about the role, as well as how to book up for one of our Visit Sessions. These have been so you can come and meet us and see where we are.
These are on:
Friday 26 April 3pm - 5pm and Thursday 2 May 10am – 12 noon
To apply you'll need to send via Quick Apply the following:
-
your CV, including details of two referees
-
a covering letter (no more than 2 pages, outlining how you meet the Person Specification criteria 1-11 that will be assessed at application)
Deadline for applications 10am on Wed 8 May
Please note that interviews are scheduled for Wed 15 May
To apply submit via Quick Apply the following:
- your CV, including details of two referees
- a covering letter (no more than 2 pages, outlining how you meet the Person Specification criteria 1-11 that will be assessed at application) and stating if you are applying for the role on a full-time basis or 28hrs pw (.8 role).
Deadline for applications: 10am on Wed 8 May
Please note interviews have been scheduled for Wednesday 15 May
The client requests no contact from agencies or media sales.
Deputy Bookshop Manager (Bloomsbury) (TRD4674)
Location: F8081 Bloomsbury
Hours: 24 hours per week
Salary: £18,174 per annum (£15,426 basic plus £2,748 inner London Weightings)
Job Type: Open ended
Closing Date: 26 May 2024
About Us
Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.
Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
Oxfam Purpose
To work with others to overcome poverty and suffering
Trading Purpose
To make as much money as possible to overcome poverty and suffering
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
The Role of our Deputy Shop Managers
Commercially aware and constantly looking for new business opportunities, deputy shop managers motivate their teams and create a safe and energised work environment. They have high standards, a strong drive to achieve results and are accountable for their business.
The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence.
Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Skills and Competencies required
- Ability to support development and maintenance of successful, inclusive and diverse team who are able to maintain day to day activities of the shop.
- Some commercial awareness with ability to support effective retail processes and strong merchandising
- Ability to work collaboratively with the Shop Manager, and to build positive relationships with other colleagues. provide excellent customer service, and engage with local community and other civil society organisation
- Ability to demonstrate resilience to everyday pressures that come with the role and manage conflicting demands seeking appropriate support, advice and guidance when needed.
- Numerate and financial literate, able to interpret basic financial reports, monitor budgets and maintain shops administrative systems.
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.