Specialist debt advisers jobs

This role sits within our Connecting Communities service, which is an element of the larger Mental Health and Wellbeing Service in Tower Hamlets. The post holder will be committed to supporting our clients through their recovery and developing greater resilience and wellbeing. This role will offer a personalised approach to accessing welfare and housing-related advice and information, through casework, workshops and advice surgeries.

What you’ll do 

• Provide welfare benefits and housing advice to support people with mental health challenges to live independently in the community.
• Help clients understand and resolve issues related to welfare benefits and ensure they receive their correct entitlements.
• Run workshops, groups, and advice surgeries on welfare benefits and related topics, such as money management.
• Work collaboratively with the Connecting Communities team, mental health services, housing associations, and other providers to support welfare benefits enquiries, referrals, and training needs.

About the Role

The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

For a trainee post, this role would suit applicants with:

• At least 6 months' experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
• Experience of achieving performance and quality targets/KPIs.
• An ability to work independently without close supervision and collaboratively as part of a team.
• Experience of listening and questioning with an ability to manage challenging situations.
• Commitment to training and achieving full targets and quality requirements within a 3-month period.

Requirements

Person Specification:

1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.

You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.

• OR for a trainee - at least 6 months’  experience of delivering excellent customer service in a regulated  environment such as banking, insurance, or a contact centre.

2. Experience of achieving  performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4.Effective oral and written communication skills.

5.Numerate to the level required by the tasks.

6.IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

7. Ability and willingness to work as part of a team.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

Money Adviser 

Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits

Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)

Contract: Permanent

Start date: 26th May 2026 & 15th June 2026

Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).

Closing date: 19th March

We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.

About the Money Adviser Role

We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our  team and help us support people across the UK to tackle their debts and manage their money with confidence.

As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.

Your key responsibilities will include:

· Providing specialist money advice and support across multiple channels.

· Communicating with clients in a clear, supportive and empathetic way.

· Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).

· Accurately maintaining client records and administrative processes.

· Collaborating with colleagues to ensure service quality and continuous improvement.

· Acting as an ambassador for us in all client and stakeholder engagement.

About You

Our ideal candidates will bring:

· Proven experience in a telephony customer service or advice role.

· Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.

· A customer-focused, empathetic and non-judgemental approach. A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.

· Strong organisational skills and the ability to manage workload effectively.

· Resilience and the ability to stay calm in challenging situations.

What We Offer

We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm.

Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets.

We believe in taking care of our people, and we offer a great range of benefits, including:

· 29 days annual leave plus bank holidays

· A contributory pension scheme

· Flexible hybrid working arrangement

· Generous life insurance

· Wellbeing days to support your mental health

· A healthcare cashback scheme

· Access to an Employee Assistance Program

· Working outside the UK (up to 30 days in a 12-month period)

· Free on-site gym (Birmingham)

· Enhanced maternity pay

How to Apply

We’d love to learn more about you! Please click apply now to answer a few questions and submit your CV and supporting statement outlining how you meet the criteria in the job description and why you would be a great money adviser (500 words max)

We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.

If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.

Important Information

We may close this advert and recruitment process early if we receive a high number of applications, so please apply as soon as possible.

We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.

Our Commitment to Inclusion

We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.

We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.

What if your expertise in cash management, forecasting, and banking relationships could be the driving force behind one of the UK's largest charities maintaining the financial stability needed to end the devastation caused by dementia? As Treasury Manager at Alzheimer's Society, you'll ensure we can confidently meet our commitments to people affected by dementia by managing our cash flow, income streams, and reserves effectively.

About the opportunity

As Treasury Manager within our Finance & Assurance directorate, you'll own our Treasury and Accounts Receivable functions, playing a vital role in our financial sustainability. You'll monitor our cash position, forecast cash flow across diverse income streams from online fundraising platforms to direct donations and community collections, and manage banking relationships to ensure we optimise our working capital and invest our reserves wisely.

This isn't a back-office role. You'll be a highly visible partner to budget holders and business partners across the organisation, providing the treasury insights that enable confident financial planning and investment. You'll ensure we have the liquidity needed to support our work as income flows in from our incredible fundraisers, navigating the complexities of restricted and unrestricted funds to safeguard every pound raised and maximise our impact.

Using data and metrics as your tools, you'll drive performance improvements while supporting the development of our Accounts Assistants team. Your ability to balance rigorous treasury controls with collaborative partnership will be essential to success in this role.

This role will focus approximately 80% on Treasury and 20% on Accounts Receivable.

About you:

You're an experienced treasury professional who enjoys using forecasting and data to provide strategic financial insights. You excel at optimising cash positions and working capital, and you can translate complex treasury information into clear, practical guidance for budget holders and business partners. You bring fresh thinking to treasury challenges and understand that strong cash management enables organisations to achieve their goals.

You'll have:

• Proven treasury or cash management experience in a medium to large organisation, including cash flow forecasting, cash positioning, and banking relationship management.
• Effective forecasting and analytical skills with the ability to model scenarios and provide strategic cash insights to support decision-making.
• Experience managing banking relationships, optimising cash deployment, and working with multiple bank accounts and treasury systems.
• Track record in managing end-to-end accounts receivable processes, including invoice generation, reconciliation, and collections.
• Ability to develop and motivate teams using a high challenge, high support approach, particularly those undertaking professional development.
• Good communication and influencing skills, with proven ability to build effective relationships with stakeholders and colleagues across departments.
• Proficiency in MS Office, particularly Excel, with strong ability to analyse, interpret and present financial data effectively.
• Understanding of financial accounting systems and how they integrate with treasury operations; charity sector experience is beneficial but not essential.

What you'll focus on:

• Managing treasury operations including monitoring daily cash position, forecasting cash flow, and optimising cash deployment across the organisation.
• Owning banking relationships, negotiating terms with financial institutions, and ensuring efficient payment and receipting processes.
• Producing cash flow forecasts and treasury reports that inform executive decision-making and enable strategic investment planning.
• Managing end-to-end accounts receivable processes from invoice generation and account reconciliation to debt recovery and customer service.
• Driving performance through data by owning and reporting on key treasury and AR metrics, using insights to deliver continuous improvement.
• Leading and developing the Accounts Assistants team, creating a culture of high challenge, high support, and professional growth.
• Strengthening controls by proactively identifying treasury risks, process inefficiencies, and implementing effective solutions.
• Working collaboratively across directorates to improve financial practice and ensure robust, efficient operations.

Are you ready to bring strategic treasury expertise to a mission-driven organisation? Can you combine technical cash management precision with collaborative energy to ensure our financial operations enable us to focus on ending the devastation of dementia?

Rolling applications

We are accepting applications on a rolling basis for this role. There is no fixed deadline. We will continue to review applications until the role is filled. We encourage you to apply as soon as possible, as we may close the vacancy once we've made a successful appointment.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.