Coffee/Charity Shop Manager (Social Enterprise)

Spitalfields Crypt Trust (SCT) is an East London charity providing practical help, support and training to people who have been homeless and suffering from addiction. We run a Housing First project, a Recovery Hub (which includes an abstinence-based residential recovery accommodation, a Therapeutic Recovery Programme and Continuing Care), supported housing and two social enterprises supporting people in recovery from addictions to put their lives back together. Our integrative approach is based on the ‘Recovery Capital’ methodology and is a whole-person approach, which takes into account physical, cultural, social, human and spiritual factors and assets, all supported by our Charity Shops, Fundraising and Operations teams.

In employment we actively seek to recruit people with a good combination of talent, skills and potential, promoting equality for all, and welcome applications from a wide range of candidates. We select all candidates for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation. (Sources - Equal Opportunities Policy 2.2 (i) and (v)). SCT is a growing organisation with opportunities for people with good motivational skills and high levels of initiative.

Role and Responsibilities:

Management:

• To manage the day-to-day running of the coffee-shop and line manage the team of 2 paid staff and several volunteers.
• To manage and motivate the team (including: hiring, performance management, training and recognition duties)
• To serve as the lead customer service contact at the shop, demonstrating best practice.
• To maintain effective stock management and manage donors in accordance to SCT’s policies
• To induct and train new employees, and provide on-going training for all staff, ensuring that team building is effective (staff will include service user trainees and volunteers)
• To attend departmental meetings and act as a liaison between the shop and other SCT Departments, communicating relevant information to the staff as and when necessary
• To ensure all accidents and faulty equipment are reported, recorded and dealt with accordingly
• To be responsible for all stock offers, display and pricing, ensuring that new ideas from staff are considered
• To ensure all comments and complaints are dealt with appropriately and in a timely manner
• To work with those in recovery from addiction on voluntary placements in SCT x Paper & Cup as part of a training programme. To coordinate this programme alongside the Progression Worker.
• Ability to establish and maintain successful retail processes and merchandising standards to industry standards of best practice

Financial:

• To monitor and analyse the shop budget
• To manage the end of day banking and all financial functions for the shop
• To work with SCT finance team to provide regular information as requested

Policy and Health and Safety:

• To manage and implement shop policies and procedures
• To ensure staff and volunteers are following correct safety guidelines and are able to relate to current policies.
• To maintain all legal health, hygiene and safety records
• To ensure high standards of personal hygiene and appearance are maintained

Administration:

• To coordinate the SCT x Paper and Cup schedule, preparing rotas and ensuring all shifts are staffed appropriately
• To order supplies for the café and keep stock of deliveries, managing vendors and maintaining inventory
• To ensure that administration is maintained to the highest standards
• To act as key liaison for events such as art events and filming requests, making sure the store is able to cope with demands including staffing and various resourcing needs
• To be the point of contact for donations to the shop, to ensure communication of needs between shops and support staff and to arrange collections and deliveries when needed.

Traineeships

• To work closely with the Progression worker to have a trainees volunteering.
• To conduct interviews/reviews/exit interviews for volunteer trainees alongside Progression worker
• To teach trainees in all aspects of running the coffee shop, ensuring training on coffee making, tills and general practice.
• To attend regular meetings with the Progression worker, providing clear, appropriate communication about all trainees
• To be responsible for ensuring that appropriate, professional boundaries are kept between SCT x Paper & Cup staff and volunteer trainees, flagging any issues with the Progression worker
• To ensure all new staff complete addictions training, with the help of the Services delivery team.
• To ensure that all trainees have a rounded and well managed experience of working in the shop
• To complete references for all volunteer trainees on completing their experience of SCT x Paper & Cup
• To ensure all paperwork is handed over – risk assessment, assessment forms, placement review documents - from the Progression worker, and relaying any relevant information about a new/existing trainee to the rest of the team, where needed and appropriate to do so
• To keep all information given on trainees confidential, sharing only on a need-to-know basis and in a confidential setting

Person Specification

Skills and Knowledge

• Barista trained · Understanding of food and beverage operations. · Knowledge of Health & Safety policies and procedures.(Essential).
• Understanding of food and beverage operations.(Essential).
• Knowledge of Health & Safety policies and procedures (Essential).
• Understanding of Trauma Informed working (Desirable).
• Training in the food and beverage industry (Desirable).
• Qualifications in Health and Safety (Desirable).
• Retail background (Desirable).
• Visual merchandising/window dressing (Desirable).

Experience

• Experience of working in café’s / retail or charity retail. (Essential).
• Passion for clothing, fashion and design (Essential).
• Experience of working within a social enterprise  (Desirable).
• Understanding of working with people from disadvantaged backgrounds  (Desirable).
• Experience of recruiting and managing volunteers (Desirable).

Cultural Indicators (Essential):

Delivering Results

• Delivers great outcomes through our vision and strategy, effectively planning and meeting targets. ·
• Makes effective decisions, taking sales information into account and in discussion with peers and managers

Role Model / Leading by Example ·

• Is an inspiring role model for others, building trust and living SCT’s ethos, vision, mission and principles, and delivering our services accordingly.

Continual Improvements ·

• Consistently seeks to improve how we do things to achieve and embraces change and innovation.

Effective Communication ·

• Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them. ​

One Team

• Works with others as one team, actively collaborating to achieve a shared vision. Building relationships across SCT, sharing information and expertise.