NSNO Service Manager

About the role

We have an exciting role available for a motivated and passionate leader to join the No Second Night Out (NSNO) team as Service Manager, where you will have the opportunity to lead our Staging Post team in Lewisham. The NSNO Staging Post project offers additional assessment and reconnection support to clients over a 28 day period, ensuring those at risk of rough sleeping can be directed to services suitable to their immediate, medium and longer term needs. In the rewarding role of Service Manager, you will: 

• Oversee the day to day running of the service, support and manage a team across the project. 

• Work closely with outreach teams, local authorities, other housing providers, landlords and charities to identify and improve pathways out of rough sleeping.   

• Provide line management and motivational support to a high performing team. 

• Liaise with partner agencies to build and maintain effective relationships to support effective service delivery.  

• Work on site in Hither Green 4 days a week, with flexibility to work from home 1 day. 

About you   

We are looking for a motivated and passionate manager to lead and support a team across the project. You will have a genuine interest in the overall aims of the service, and demonstrate: 

• A creative and dynamic approach, with excellent communication skills, and the ability to build relationships and negotiate with a wide range of partners and external audiences. 

• The ability to operate in a fast paced environment and manage a varied workload and multiple priorities.   

• Knowledge and understanding of the housing and support needs of people experiencing homelessness. 

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough. If you want to play a part in the positive impact of this integral service, we encourage you to apply!    

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am, 26th Feb 2026 

Interview and assessments on: 6th March 2026 

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits