Strategic programme delivery manager jobs
Role Purpose:
The Clinical Director will provide strategic clinical leadership to the Restraint Reduction Network, ensuring that all initiatives, standards, and practices align with evidence-based approaches, human rights principles, and the goal of reducing restrictive practices across education health and social care settings. This role will champion best practice, influence policy, and support the implementation of RRN Training Standards nationally and internationally.
This role will also include delivering training, audits, working on projects that reflect areas of expertise and supporting organisations to restrictive practices through six core strategies.
Role Summary
· To be the clinical lead for RRN including leading our work supporting providers to improve via the six core strategies.
· To provide clinical leadership for the RRN Partners Programme through acting as lead RRN consultant and delivering programmes.
· Working with the Director of Organisational and Workforce development to ensure programmes are effective and contemporary and evolves as practice evolves and improves with feedback
· Providing collaborative leadership of RRN in leading a restraint reduction movement across the British Isles and leading our RRN members community.
· Work with members of RRN Senior leadership team and board of trustees to ensure RRN is both sustainable and impactful in line with charities purpose
· Support RRN manager and associates to develop a range of resources ensuring that all RRN resources are:
o evidence based (linking with academics and universities)
o co-produced (with people with lived experience of restraint)
o protects human rights (linking with human rights organisations)
· Support and contribute to the continuous improvement of the RRN training standards and RRN Practice Leadership Diploma
· Act as an ambassador and spokesperson for the RRN, ensuring positive relationships with key stakeholders including charities, civil servants, professionals, academics and people with lived experience
· Ensure RRN develops its reputation as leaders in restraint reduction nationally and internationally and ensure internal culture reflects trauma informed practice we promote
· Work collaboratively with CEO to ensure clear strategy and internal culture reflects trauma informed practice we promote
· Ensure all resources and work undertaken by RRN reflect best practice in co-production with people with lived experience of restraint
· Supporting RRN associates with lived experience with clear expectations of their role and putting in person centred processes to minimise the impact of trauma through the direct work they do for RRN and the interaction with the organisation.
· Contribute to the development of a Community of Practice
Key Responsibilities:
Strategic Leadership
- Lead the clinical vision for restraint reduction across education, health and social care, ensuring alignment with RRN’s mission and values.
- Provide clinical leadership in ensuring all RRN activities are trauma informed and people with lived experience are provided with support then need to minimise risk of retraumatising.
Policy & Standards
- Ensure RRN Training Standards and resources are co-produced, remain current, evidence-based, and compliant with legal and regulatory requirements.
- Contribute to national and international policy development on restraint reduction and restrictive practices.
Quality & Improvement
- Drive continuous improvement initiatives, including audits, research, and evaluation of restraint reduction strategies.
- Monitor and report on clinical outcomes and impact measures related to restraint reduction.
Stakeholder Engagement
- Build strong relationships with NHS Trusts, social care providers, special schools, regulators, and self-advocacy groups.
- Promote co-production with people with lived experience of restraint and their families.
Education & Workforce Development
- Support the development and delivery of RRN Diploma
- Provide clinical leadership for webinars, conferences, and professional development initiatives.
Research & Evidence
- Collaborate with academic partners to advance research on restraint reduction and disseminate findings.
- Ensure all RRN resources are evidenced based reflecting best practice from both research and people with lived experience.
Please apply by sending a current CV together with a supporting statement demonstrating how your skills and experience meet the job description and person specification. Your supporting statement should be no longer than 2 A4 pages.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full time, 37.5 hours per week
Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site.
Extra Information: Full time office based role, after an initial period a minimum of 3 days per week in the office. Open to conversation on flexible and compressed working arrangements.
About the role:
You will act as subject matter expert to deliver a best-in-class business planning and budgeting process that leads us into delivering on our strategic plan.
You will be ensuring that management reporting and financial management tools are fit for purpose, contributing to cross-functional performance improvement and embedding a culture of continuous improvement and best value for the organisation. Engaging with Budget Holders and other stakeholders as a strategic partner to develop and maintain a consistent business partnering agenda through the year, providing financial insights that support high level decision making.
You will deliver and clearly communicate budgets, forecasts and periodic reporting using expert analysis to highlight variances and identify improvement opportunities. Once our analytics are in place, you will drive a large development agenda evaluating our impact measures and supporting incremental investment decisions between individual charitable programmes, and between charitable programmes and social investments and financial returns.
What you will be doing:
Budgeting and Forecast
- Deliver a collaborative annual planning and budgeting process that ensures delivery of the business and financial strategy and re-forecasts as required.
Accounting and Performance Management:
- Produce monthly and quarterly management accounts to deadlines for review by the Head of Finance / CFO, identifying key variances and issues affecting financial performance, whilst looking for improvement opportunities.
- To deliver a periodic reporting process that is timely and accurate, engaging with heads of departments (budget holders) to build on and develop existing reporting.
- To contribute to the preparation of the Annual Report and Accounts and associated audit processes.
- To develop and deliver a suite of financial performance metrics in line with best practice. This will include development of cost allocation methodologies and balanced scorecard elements aligned to strategic reporting.
Financial Planning and Analysis
- Support the preparation of financial forecasts and scenario modelling.
- Engage with the Head of Finance and CFO to deliver a shared understanding of future incomes and expenditure and to introduce planning methods to rapidly flex the organisation to meet the uncertainties in such forecasts.
- Providing financial insights to support the preparation of business cases within the organisation for capital and revenue initiatives.
Financial Analysis
- To provide analysis of income, charitable expenditure, support, governance and other costs with meaningful commentary and trend analysis.
- Provide Motability with high quality data analytics and reporting that drive evidence-based decision making to maximise impact and value for money.
- Support any shift in operating model, so that Motability maintains clear sight of its impact and value for money.
- Support Motability in maintaining and improving an open and high performing culture focused on beneficiaries and the difference Motability can make for them.
Payroll:
- To contribute to the preparation and review of the monthly payroll, including starters and leavers, and statutory returns.
- To contribute to headcount and employment cost projections and modelling.
Your experience:
Must haves:
- Recognised CCAB Accountancy qualification (ACA, ACCA, CIMA).
- Periodic reporting, budget and forecast preparation with variance analysis and commentary.
- Delivering a successful business partnering agenda for budget holders and non-finance staff with the ability to communicate key financial messages and influence management action.
- Some experience, or understanding, of Microsoft Power BI and Microsoft Fabric, with the ability to build dashboards, manage certified datasets, and contribute to governed reporting environments.
- Sage 200 accounting package experience.
- Microsoft Excel – intermediate to advanced level.
- Able to work confidently with a range of senior stakeholders on operational and financial data to arrive at measures of impact whilst also able to support a new manager with their first budget.
- A collaborative working style, contributing to a cultureof active learning andcontinuous improvement.
Nice to haves:
- Experience of charity fund accounting, grant accounting, partnerships and allocation mechanisms.
- Some exposure to value for money and impact studies.
- Preparation of financial business cases.
- Has experience of one or more ERP / ERM systems.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.
We are building a future where all disabled people have the transport options to make the journeys they choose.
The client requests no contact from agencies or media sales.
Chief Executive Officer (CEO) – The Eveson Trust
Location: Worcester (minimum two days per week in the Trust’s office; travel across Worcestershire, Herefordshire and the West Midlands)
Salary: circa £75,000
Contract: Permanent, 35 hours per week
Are you a judicious, outward-looking leader who can sharpen strategy and raise the profile of a regionally rooted grant-maker with a significant endowment?
About The Eveson Trust
The Eveson Trust is a Worcestershire-based, place-focused grant-maker established from the bequest of Violet Mary Eveson. With an endowment of approximately £100 million, the Trust supports an annual grants programme of around £5–6 million and in 2022 modernised its legal structure by becoming a Charitable Incorporated Organisation while retaining strong local roots.
We exist to relieve need and enhance quality of life across Worcestershire, Herefordshire and the West Midlands, prioritising support for people with disabilities, mental-health needs, children and young people in need, older people, those experiencing homelessness, and users of hospitals and hospices. Our next CEO will be central to translating stewardship into measurable local impact and sustainable grant practice.
As our next Chief Executive Officer, you will:
- Strategy & Impact: lead the development and delivery of a refreshed strategic plan and grant-making framework that focuses resources where they will make the greatest measurable difference.
- Governance & Finance: support and advise the Board and sub-committees, ensuring robust governance, high-quality committee papers and sound financial stewardship of the endowment.
- Operational Leadership: strengthen internal systems and processes, make effective use of Salesforce, and propose a right-sized resourcing model to deliver the Trust’s ambitions.
- Income & Investment Oversight: work with the investment advisers and Trustees to balance spending policy, long-term capital protection and responsible investment principles.
- Community & Partnerships: build regional funder partnerships, increase reach in under-represented areas and foster strong relationships with grantees and local stakeholders.
- Grants Quality & Safeguarding: ensure rigorous due diligence, proportionate monitoring and consistently high standards of safeguarding and risk management.
- Brand & Profile: establish and deliver a communications plan that raises the Trust’s visibility across urban and rural communities.
- Team & Culture: lead, mentor and develop a compact team and oversee high standards in HR, data protection and operational compliance.
Who you are
- A seasoned senior leader with demonstrable experience in grant-making, philanthropy or a closely comparable mission-driven setting.
- Financially literate and confident with investment reports, annual accounts, budgets and risk analysis.
- Experienced in modern grants processes, due diligence and impact-focused monitoring.
- Comfortable advising and constructively challenging Trustees, producing concise, evidence-based committee papers.
- A strong relationship builder with a track record of partnership development and external representation.
- Skilled in strategic analysis, clear judgement and using data (for example Salesforce reporting) to inform decisions.
Why The Eveson Trust?
- A rare leadership opportunity to steward a significant endowment and shape a strategic grant-making approach across a diverse regional footprint.
- A respectful, detail-focused Board and a compact, capable team who value proportionate, evidence-based practice.
- The chance to expand the Trust’s presence in under-represented boroughs and to develop meaningful funder partnerships.
- Competitive salary, defined-contribution pension, flexible working and a supportive, mission-focused culture.
- The role offers clear scope to design the team and systems needed to deliver a more impact-focussed future for the Trust.
For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.
Closing date for applications: 9am, Monday 2nd February 2026
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Starting Salary: £34,629-£41,768 (non-London weighting) - £38,613-£45,752 (Inc. London weighting) - FTE
The salary will be prorated based on the contracted hours
Contract: Permanent - Part-time 28 hours per week (4 days)
Location: UK Hybrid
Job Profile
The Major Gifts (MGP) Executive – Corporates and Outreach (MGECO) is a hybrid role responsible for managing a small pool of corporate donors and prospects as well as working with colleagues to coordinate outreach within priority Major Donor audiences.
CAFOD’s Corporate Partnerships Portfolio has an annual target income of £858,000. The Executive will be responsible for a small group of Corporate Partners giving under £50,000/year, with the goal of maintaining and maximising the value and potential of these relationships
A key component of CAFOD’s continued MGP fundraising success is the identification and development of a strong pipeline of new major gift donors. Working with colleagues, the Executive role will identify and cultivate prospective donors with the goal of expanding the MGP Section portfolio. This will be achieved through strategic outreach work within CAFOD’s priority audiences.
The role sits within the Corporate Partnerships Team, a part of the Major Gifts and Philanthropy Section in the Fundraising and Participation Group. The post reports to the Corporate Partnerships Manager (CPM), working closely and in consultation with the Philanthropy Manager (PM) and MGP Research and Information Manager (MGPRIM). The post-holder will collaborate on strategic planning and cross-functional initiatives within the MGP section. They will also contribute to cross-team projects as agreed with the CPM.
The ideal candidate will have a proven track record in fundraising – ideally in major gifts and philanthropy donor management or external relationship development. They will have experience in operational planning and a collaborative mindset. They will be a confident self-starter capable of building strong relationships with internal and external stakeholders at all levels to develop and grow impactful relationships.
Key Responsibilities
Corporate Partnerships Relationship Management
- Be responsible for the day-to-day management of a small portfolio of Corporate Partner Relationships with the goal of maximising the value of relationships. This includes proposal and report writing as well as written, telephone and face-to-face communication
- Facilitate engagement with corporate partner staff to feedback on CAFOD’s work and foster participation using both traditional and innovative methods.
- Work in collaboration with colleagues across communications and digital teams to promote CAFOD’s Corporate Partnerships offer.
- Work on and monitor KPIs for corporate donors.
- Support the CPM with wide Corporate Partnership work as required.
MGP Donor Outreach
- Work collaboratively with MGP team leads and wider organisation staff to deliver a prospecting strategy which successfully identifies and engages priority audiences. These audiences include Catholic Parishes, Diaspora Communities, Catholic School Alumni, and other audiences in which high-net-worth individuals may be engaged.
- This will include responsibility for:
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- Prospecting – carrying out desk research and working with necessary internal CAFOD stakeholders to identify priority audiences.
- Planning – Strategising engagement plans with identified audiences, working with internal and external stakeholders.
- Coordinating engagement – Working with colleagues across the MGP team and wider CAFOD staff as well as external stakeholders to coordinate the delivery of engagement activities that reach priority audiences and are in line with wider CAFOD engagement activity.
- Ensure that the MGP prospecting and outreach strategy is in line with the wider organisation strategy and priorities, communicating progress with colleagues across the organisation regularly.
- Establish and work to clear success measures and KPIs, set targets for the overall strategy and specific engagements, and ensure appropriate tools and resources are in place to achieve them.
Administrative, Support, and Planning
- Support in the administration of corporate donor portfolio, working with CAFOD colleagues to transition donors out of and receive donors into the corporates portfolio when necessary.
- Work with the Corporate Partnership Manager and Philanthropy Manager to shape strategy, support forecast targets and activities as well as reporting, planning and budgeting.
Safeguarding
- All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Job Specific Competencies
Essential Criteria
- Clear understanding of corporate partnership and major donor fundraising and an ability to build relationships at various levels to achieve objectives.
- Comfortable in the major donor and business environments; understand what decision-making processes may influence the support for charities.
- Strong in writing effective supporter communication material and confident presentation skills.
- Strong research skills to identify potential donors and engagement opportunities within priority communities.
- A sound knowledge of the life, structures and networks of the Catholic communities of England and Wales and how to effectively engage those who may support through major gifts.
- Strong organisation skills and ability to co-develop tailored donor engagement plans with internal and external stakeholders, ensuring alignment with broader fundraising goals.
- Passionate about overcoming global poverty and injustice.
Desirable Criteria
- Experience of working in a major gift environment.
- Proficient in using donor databases and internal systems to maintain accurate records and support reporting needs.
- Knowledge and awareness of the field of international development and humanitarian aid
- Experience using creative and innovative methods to foster engagement successfully.
- Understanding and operational experience with GDPR
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues. If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). If the post is based outside the UK the post holder will be subject to a different checking process.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
The postholder will play a key role in advancing the communications, campaigns and public affairs work of Southall Black Sisters (SBS), strengthening the organisation’s public profile and amplifying its mission to end violence against women and girls (VAWG), particularly as it affects Black, minoritised and migrant women.
The role will support the development and delivery of strategic communications and campaigns that promote SBS’s services, policy priorities and advocacy work, with particular attention to immigration and no recourse to public funds (NRPF). Working collaboratively with SBS colleagues, project partners and, where appropriate, victim-survivors, the postholder will help ensure SBS’s communications are impactful, ethical and grounded in lived experience.
Through creative and strategic use of digital, media and public-facing platforms, the postholder will contribute to raising awareness, influencing public discourse and strengthening protections and rights for Black, minoritised and migrant victim-survivors.
Why work with Southall Black Sisters?
Southall Black Sisters is committed to providing a supportive working environment, where team members feel valued, empowered and safe. To that end, we provide an excellent package of employee benefits including:
- Generous annual leave entitlement
- Hybrid working
- Enhanced pension contribution
- Enhanced sick pay
- Subsidised public transport season ticket
- A comprehensive Employee Assistance Programme, including access to confidential support from MBACP therapists
- Clinical supervision with an MBACP therapist to explore issues arising from casework
- A focus on continued learning and development through accredited training delivered by experts in their field
- Organisation-wide away days
- Career development pathways and support
- The opportunity to learn and grow within an organisation renowned for inspiring political activism and campaigning successes
- Employer eye care scheme
To Apply
Submit a completed application form along with the optional equal opportunities monitoring form by the application deadline. Please do not send us your CV as this will not be considered.
Please note, incomplete applications will not be considered.
The client requests no contact from agencies or media sales.
The Salvation Army is recruiting a Head of Data Insight. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Data Insight who will be responsible for ensuring internal teams have the knowledge at their fingertips to make informed fundraising decisions and improvements across the supporter experience.
As Head of Data Insight you will lead your team to provide essential audience and financial insights, underpinning marketing and fundraising activities, with a key focus on building frameworks to monitor effectiveness, support financial reconciliation and foster a high degree of trust within the data function. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a data insight strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values.
To be successful in this role you will have;
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Substantial experience of delivering data insight within a complex organisation
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A confident people leader and collaborator
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Ability to influence at a senior level and inspire and motivate colleagues.
This is an exciting time to join The Salvation Army. If you are an ambitious experienced data insight expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.
To apply:
To find out more and to progress an application, please download the Candidate Pack and email us to arrange a chat with the THINK Recruitment team. All suitable candidates will be required to undertake the selection process outlined in the Candidate Pack including those who express interest directly through the TSA website.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
Location:
The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. We require the post-holder to work a minimum of 2 days per week from THQ.
Timeframes:
Role closing: midnight Tuesday 27th January – please ensure you have allowed time for a screening conversation with the THINK Recruitment team before the closing date
1st Stage interviews (virtual): Wednesday 4th February
2nd Stage interviews (in person): Thursday 12th February
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role: Director of Fundraising and Communications
Location:Home-based, with regular attendance (2-3 times per month) of meetings in London.
Salary:£70,000
Type: Permanent, full time (37.5 hours per week) or flexible to at least 0.8 FTE
Responsible to:CEO
Responsible for:Head of Communications, Marketing & Digital (and team); Fundraising Managers x 2; Fundraising Assistant
Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme
About the role
Every five minutes, someone, somewhere in the world is told that they have MS. There are currently 2.9 million people in the world living with MS. When you’re diagnosed with MS, in just seconds, the future that you saw for yourself and your loved ones has been shattered. A diagnosis often comes at a time when you’re in the prime of your life, when you should be planning your future, not facing a lifetime of uncertainty. Knowing you have MS can feel incredibly isolating and lonely.
Overcoming MS is here to provide hope: through lifestyle changes, backed by scientific research, a full and healthy life with MS is possible. Could you be the person that helps us get this message of hope through to thousands of people diagnosed each year, their families and friends, and to potential funders?
This role is an essential leadership role in Overcoming MS, working as a key member of a small Senior Leadership Team, in partnership with the Chief Executive and Director of Services. The Director of Fundraising & Communications is responsible for driving income generation, strengthening the charity’s profile, and embedding marketing and digital excellence across all areas of work.
Job summary:
You will set both strategic direction and deliver hands-on activity, overseeing all fundraising streams, communications, digital platforms, and supporter engagement. You will develop integrated strategies that maximise limited resources, grow sustainable income, amplify our impact and ensure the charity communicates with clarity, consistency, and purpose.
You will lead a small team of fundraisers, marketeers and communicators to deliver to our current organisational plans, whilst developing longer term plans to extend our reach and our income base. You will work proactively and independently to build relationships, develop innovative campaigns and provide the support that enables our service delivery to function.
You will be expected to provide a high standard and quality of impact across a range of activities and projects, being fully aware of and upholding the charity’s values, and taking responsibility for modelling these to others across the organisation and to the wider community.
Key responsibilities:
1. Strategic & organisational leadership
- Lead the development and delivery of an integrated fundraising, communications, and digital strategy aligned with the charity’s mission and growth ambitions.
- Provide senior leadership input into organisational planning, impact reporting, and strategic development.
- Manage departmental budgets, forecasting, and performance monitoring.
- Foster a collaborative, values-driven culture and support wider organisational priorities.
2. Fundraising leadership
· Drive sustainable income growth across key fundraising streams:
o Individual giving and regular giving
o Major donors
o Trusts and Foundations
o Corporate partnerships and sponsorships
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- Community and challenge events
- Personally manage selected high-value supporters and partnerships.
- Develop compelling cases for support, pitches, and fundraising campaigns.
- Ensure excellent donor journeys and stewardship, supported by effective digital and CRM systems.
- Maintain compliance with fundraising best practice and regulations.
3. Communications, brand & digital
· Transform our approach to raising awareness – both of the connection between healthy lifestyle and MS, as well as Overcoming MS itself – ensuring we reach people with MS and their families at the earliest point of a diagnosis.
- Lead Overcoming MS’s communication strategy to significantly grow visibility, engagement and trust, with everyone affected by MS, the Overcoming MS community, donors and fundraisers, and other key stakeholders.
- Ensure digital and communication tools, channels, systems and platforms underpin and are able to maximise opportunities for all fundraising, communications, and operational activity.
- Use communication and marketing techniques to amplify the impact of our services and increase our reach, ensuring maximum take up.
- Oversee the charity’s website, ensuring strong user experience, accessibility, SEO performance, and conversion optimisation.
- Oversee production of high-quality, tailored content for digital, print, and social channels.
- Oversee digital supporter acquisition and retention: paid ads, email marketing, marketing automation, and analytics.
5. Campaigns & public engagement
- Lead fundraising, awareness and media campaigns across digital and traditional channels.
- Use data, insights, and analytics to optimise campaign performance and supporter engagement.
6. Other
- Provide regular performance reports to the CEO and Board, including financial updates, campaign metrics, and risk management.
- Maintain up-to-date knowledge of fundraising regulation, data protection, accessible communications and digital governance, ensuring all our activities are compliant.
- Ensure that all activities uphold the charity’s values, safeguarding practices, and ethical commitments.
- Represent the charity externally at events, conferences, and partner meetings.
PERSON SPECIFICATION
Essential experience
- Senior leadership experience within a charity or non-profit organisation, ideally in a small team or resource-limited environment.
- Proven track record of generating income across multiple fundraising streams.
- Experience leading digital, communications, and/or marketing functions.
- Demonstrable experience of measurable impact within a small organisation, through increasing income generation or significant reach.
- Demonstrable experience of content creation, audience engagement and strong message creation.
- Experience of delivering integrated campaigns, including overseeing media and digital engagement, with demonstrable outcomes.
- Experience managing donor relationships, funder reporting, and high-quality proposals.
- Budget management and strategic planning experience.
- Significant experience of managing external providers, agencies, suppliers and partners, managing relationships to achieve better terms, service or outcomes, overcoming difficulties or retendering where required.
Essential skills & competencies
- Strong digital skills: CRM systems, website CMS, email marketing tools, social media management, analytics, and digital fundraising techniques.
- Excellent written and verbal communication, with the ability to craft compelling stories and proposals.
- Relationship-building ability with donors, partners, media, supporters, and stakeholders.
- Creative and data-driven approach to engagement, marketing, and income generation.
- Strong knowledge and understanding of fundraising, communications, GDPR, safeguarding, accessibility and other standards.
- Ability to balance strategic leadership with hands-on delivery.
- Strong organisational, planning, and project-management skills.
Personal attributes
- Passion for the work that Overcoming MS does and the communities we serve.
- Highly adaptable, resilient, and comfortable working in a fast-paced, small-team environment.
- Understanding of an organisation with a dispersed, remote team across a wide geography.
- Collaborative, supportive, and able to inspire confidence internally and externally.
- Proactive, solutions-focused, and committed to continuous improvement.
- Integrity, discretion, and a commitment to ethical fundraising and responsible communications.
- Excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds.
- Excellent interpersonal skills
- Fully committed to Overcoming MS’s values
Desirable
- Experience with a charity from the health sector or an understanding of multiple sclerosis or other neurological conditions.
We're here for everyone with MS who wants to take control of their health and wellbeing.

The client requests no contact from agencies or media sales.
Director of Operations
Lead with Purpose. Shape the Future of Christian Care.
Pilgrims’ Friend Society has been providing Christian care to older people for over 200 years. Today, as the UK faces an unprecedented ageing population, we are growing to meet the challenge and we need an exceptional leader to help us deliver our vision of fulfilled living for older people.
We operate 12 care homes and 9 housing schemes across England, with ambitious plans to expand to 15 homes and beyond. Our mission is clear: to provide outstanding care rooted in Christian values, and to partner with local churches so that older people experience dignity, community, and the love of Christ.
About the Role
As Director of Operations, you will:
- Lead and oversee our portfolio of established care homes and housing schemes.
- Ensure regulatory compliance, quality of care, and financial sustainability.
- Drive operational excellence, innovation, and efficiency through systems and processes.
- Work closely with our Executive Team to deliver our Growth and Renewal Programme, including new builds and acquisitions.
- Inspire and develop a talented team of managers and operational leaders.
This is a senior leadership role with significant influence on the future of our organisation and the lives of hundreds of older people.
About You
- We are looking for a strategic, values-driven leader who brings:
- Significant experience in adult social care operations or a closely related sector.
- Strong knowledge of regulatory, Health & Safety, and compliance frameworks.
- Proven ability to deliver quality and financial targets at scale.
- A collaborative leadership style, with a commitment to developing people and culture.
A personal Christian faith and alignment with our basis of faith(a genuine occupational requirement under the Equality Act 2010).
Why Join Us?
- Be part of a growing organisation with a clear vision and calling.
- Influence how society values older people and supports churches in ministry.
- Work in a culture that prioritises prayer, faith, and excellence.
- Competitive salary, generous holiday, pension scheme, and life assurance.
The client requests no contact from agencies or media sales.
Director of Development
Contract: Permanent
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: CEO
Salary: £54,649 - £61,726
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
As a core member of the Executive Team, the Director of Development will lead on organisational income generation and operational development. Working closely with the CEO, Presidents, this role will oversee all fundraising, partnerships, communications, and internal operations, ensuring STT is financially strong, strategically aligned, and operationally effective.
Leadership & Team Management
· Work closely with the CEO to deliver the organisation’s strategic plan, focusing on sustainable growth, financial health, and operational excellence.
· Work with the Presidents to grow funding and pro-bono support to scale organisational capacity for impact.
· Create and deliver a three-year development strategy, with a focus on diverse and sustainable income.
· Line manage and lead head of, manager, and project officer roles.
Fundraising & Partnerships
· Provide strategic advice to the Head of Development & Communications.
· Support on the management of our STT Prevention Ambassador Network, which should generate philanthropy and donation opportunities.
· Identify new strategic partnerships and funders to nurture, with a focus on growing our philanthropy stream.
· Oversee and grow income across trusts and foundations, philanthropy, individual giving, and corporate partnerships.
Finance
· Oversee financial strategy and operations, ensuring sound financial management withregular reporting to Senior Leadership and the Board of Trustees.
· Oversee budgeting and financial planning with support from manager roles and Oasis Charitable Trust.
Communications & Brand
· Oversee our brand and storytelling, ensuring a consistent, impactful voice across audiences.
· Support external representation of STOP THE TRAFFIK, including speaking engagements, donor presentations, and media opportunities.
Governance & Impact Measurement
· Support the CEO and Board of Trustees through accurate reporting and transparent communication on performance.
· Manage the Senior Leadership Team meetings ensuring alignment to strategy.
· Lead cross-organisational improvement projects to strengthen operational efficiency and impact measurement.
· Lead how we measure our prevention-focused impact, strengthening our theory of change, monitoring & evaluation processes, and overseeing our annual impact report with support from our Communications Managers.
Benefits:
· A friendly, supportive team environment.
· Opportunities to collaborate with global partners and experts.
· Autonomy to take initiative and propose process improvements.
· Access to a healthcare cash benefit scheme (including partner/children coverage).
· Corporate eye-care scheme.
· Life insurance.
· Non-contributory Group Personal Pension Scheme (7% employer contribution).
· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
· Cycle to Work scheme.
· Season Ticket Loan.
· Option to switch 2 bank holidays to suit personal needs.
· Flexible working policy reflecting staff needs.
· In-house and external training opportunities.
Further details about STOP THE TRAFFIK can be found on our website.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role.
Only applications sent via email will be considered to ensure an equitable review process. We will be reviewing applications and conducting interviews for this role on a rolling basis.
We cannot sponsor applicants at this time.
Registered Charity No. 1127321
The client requests no contact from agencies or media sales.
Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you a strategic, values-driven leader looking to make an impact?
At WECHI, our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, the Head of Central Services role offers a unique opportunity to lead and make a difference, guided by our values of care, respect, integrity, and collaboration.
In this senior leadership role, you’ll work closely with the CEO, Management Board and management team to shape our financial strategy, strengthen governance, and ensure effective management of our people, data, IT and facilities functions. This is a fantastic opportunity to bring your expertise to an organisation with a big heart, a strong social purpose and a team that genuinely cares.
What you’ll lead on
Strategic Finance & Planning
- Lead the development of financial and commercial strategies that support WECHI’s long-term vision.
- Oversee annual budgets, forecasts and business planning.
- Provide clear, insightful financial information to support Board and Executive decision-making.
Financial Management & Reporting
- Lead all financial reporting, including monthly reviews, cashflow management, quarterly management accounts, BVAs and year-end accounts (including subsidiaries).
- Manage the annual audit and maintain strong relationships with bankers, insurers and auditors.
- Ensure robust financial controls, policies and procedures across the organisation.
Operational Performance & Growth
- Partner with operational teams to improve performance, efficiency and financial sustainability.
- Provide financial modelling and support for bids, business cases and new service development.
- Contribute to revenue growth, including development of commercial opportunities and private income streams.
Governance, Risk & Compliance
- Act as Company Secretary, ensuring statutory and regulatory compliance.
- Strengthen organisational governance and risk management, including maintenance of risk registers.
- Ensure compliance with data protection, information governance and financial regulations.
Corporate Services Leadership
- Manage the People Support Lead, providing line management and oversight, while working collaboratively to ensure HR compliance, develop people strategy, and coordinate on key operational matters including payroll and budgets.
- Lead IT oversight and the outsourced IT function, ensuring systems are maintained and improved.
- Oversee facilities management and represent WECHI as a Director for Hide Market Management.
For a full description of duties, person specification, and benefits, please see the attached JD.
This is an exciting opportunity for a Head of Central Services to shape the future of WECHI, make a lasting impact, and champion our values of care, respect, integrity, and collaboration. If you think that's you,we’d love to hear from you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Overview
To support the Head of Finance in providing the organisation with a timely, accurate and relevant financial management service. This will be undertaken by ensuring the accounting system and financial records are updated and controls and procedures are maintained. This will enable the Senior Management Team and the Board of Trustees to use financial information to assess results and performance and make informed, strategic decisions, assuring compliance with statutory and corporate requirements.
Doctors of the World UK intends to grow its programme and advocacy impact. In this dynamic, exciting environment, an experienced Bookkeeper will help facilitate the organisation’s further growth and will work closely with senior Managers to enable them to manage their programme budgets, including by supporting them to report to donors.
You will demonstrate openness, responsiveness and cheerfulness in the role and possess excellent interpersonal and communication skills. You will be a self-starter who thrives on the challenge of being in a dynamic organisation that works at home and abroad.
You will be driven to excel in your work and thrive in a fast-paced environment and supportive team that is committed to the highest levels of personal and team performance.
How to Apply
To apply, please submit your CV & Covering Letter. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile.
Applications which do not demonstrate the essential skills, knowledge, experience and competencies will not be shortlisted.
Closing Date: 1700hrs Wednesday 14th January 2026
Please note, if you have not been contacted within 7 days of the closing date, your application has been unsuccessful on this occasion. Due to the high number of applications received, we are unable to provide individual feedback.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Passionate about rivers? Become a Catchment Officer at SERT and lead partnerships, inspire communities, and deliver projects that make a real difference to the UK’s waterways.
About the Role
As a Catchment Officer, you’ll act as a coordinator and investigator—gathering data, uncovering issues, engaging communities, and creating momentum for change. Working within our Water, Land & Catchments Team, you’ll lead an ambitious programme of projects focused on river restoration, citizen science, and evidence-led environmental management.
This is an exciting opportunity to join a passionate team, working predominantly within the Rother, Cuckmere and Pevensey catchments, tackling some of the UK’s most urgent environmental challenges. We’ll support your development, amplify your impact, and help you thrive.
Key Responsibilities
- Host Catchment Partnerships: Coordinate collaboration across stakeholders using the Catchment Based Approach (CaBA) to drive action grounded in data and evidence.
- Investigate Catchments: Collect and analyse data, engage with local communities, and build a detailed picture of pressures and opportunities.
- Build the Evidence Base: Set up monitoring systems and identify data gaps.
- Deliver Projects: Design and implement river restoration, pollution prevention, natural flood management, and engagement initiatives.
- Secure Funding: Develop proposals and secure funding from diverse sources.
- Engage and Inspire: Lead communications and stakeholder engagement to foster a shared vision for healthier rivers.
What We’re Looking For
- Strong understanding of river catchment management, ecology, hydrology, or environmental science.
- Experience in project development and delivery, ideally with nature-based solutions or citizen science.
- Confidence in collecting, analysing, and using environmental data.
- Excellent facilitation and communication skills.
- Ability to build consensus among diverse stakeholders.
Why Join Us?
- Work on meaningful projects that improve river health and biodiversity.
- Be part of a friendly, talented, and passionate team.
- Opportunities for professional development and growth.
Ready to make a difference?
Apply now and help us create healthier rivers for people and wildlife.
Interested? Apply now and help us create a healthier, more resilient catchment, see the full Job Description for more information.
Application process
- Closing date for applications: Sunday 18th January 2026 at 11:59pm.
- Interviews: w/c Monday 29th January 2026
We help rivers thrive again for communities and nature.


The client requests no contact from agencies or media sales.
Hearing Dogs for Deaf People – Associate Director of Performance Marketing
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: £65-70,000 per annum.
Contract: Permanent, full-time hours.
Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a talented Associate Director of Performance Marketing to drive marketing activities that will help them expand their reach, mobilise support and build understanding and awareness.
Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.
Following on from a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving Directorate, to enable them to transform many more lives across the UK.
Playing a pivotal role in supporting this growth, the Associate Director of Performance Marketing is a newly created and influential position with significant scope to shape how Hearing Dogs grows their supporter base, sustains their supporter and volunteer community and attracts more people to their services through impactful digital and multi-channel marketing. The postholder will lead marketing activity that is insight-led and audience focused to ensure that each campaign strengthens connection, builds loyalty and generates sustainable income. This includes being responsible for growing the charity’s flagship Puppy Sponsorship programme to increase value and volume, establishing a legacy marketing programme and identifying opportunities for cross-selling and deeper engagement across all products.
The ideal candidate will be a senior strategic leader responsible for driving individual giving growth and supporter retention through digital and multi-channel marketing. You will have a strong commercial, income generation and digital background, you will lead marketing that is insight led and have a deep understanding of how AI technologies can help the charity enhance performance. Advanced skills in using data, analytics and audience insight to shape strategy, optimise campaigns and measure impact will be essential, alongside strong leadership and people management skills, with the ability to inspire and develop high-performing teams. Finally, you will have excellent communication, influencing and stakeholder management skills at a senior level.
This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.
If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 26th January, 9.00 am.
Position: Community Fundraising Manager Scotland & North England
Type: Full-time (35 hours a week), permanent
Location: Homebased (Covering Scotland & North England will be expected to travel widely within this area as part of the role)
Salary: £33,044* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
*you’ll start at our entry point salary of £33,044* per annum, increasing to £35,109* after 6 months service and satisfactory performance and to £37,174* after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
Are you a strategic thinker with a passion for fundraising and building strong community connections?
Do you thrive on leading teams, driving innovation, and achieving ambitious targets?
If so, we’d love to hear from you! We’re looking for a Community Fundraising Manager to lead our regional fundraising team across Scotland and North England.
In this role, you’ll develop and deliver innovative fundraising strategies, inspire and motivate your team, and build lasting relationships with supporters, businesses, and community partners to secure sustainable income.
What you’ll be doing:
- Leading and motivating a regional team to deliver income growth and operational excellence.
- Developing and implementing regional fundraising strategies and budgets.
- Building strong relationships with donors, volunteers, and community partners.
- Identifying and securing new fundraising opportunities across multiple income streams.
- Ensuring compliance with fundraising standards and managing budgets effectively.
- Collaborating with internal teams to align fundraising activities with organisational goals.
Wha we’re looking for:
- Proven success in income generation and community fundraising.
- Strong leadership and team development experience.
- Excellent communication and stakeholder engagement skills.
- Financial management expertise and ability to deliver against targets.
- Competent in Microsoft Office and CRM systems, with a valid driving licence.
Why join us?
You’ll be part of a passionate team committed to making a real difference for people affected by MS. We offer flexible working, professional development opportunities, and the chance to lead innovative fundraising initiatives that change lives.
Closing date for applications: 09:00 on Friday 12 January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Applicants must be located within 2 hours travelling distance of Cambridge City.
The Charity and Our Vision.
For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.
Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.
We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.
Role Mission.
To ensure Scotty’s delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery.
You’ll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us.
The key responsibilities of this role are:
Programme Operations & Service Infrastructure
- Overall accountability for the service provided to the bereaved military community.
- Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community.
- Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult).
- Developing our first adult focused services and building them in line with the charity’s long-term vision to be supporting more than 25k bereaved people by 2035.
- Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes.
- Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc.
- Oversee the design of a 2026 ‘light’ CRM phase to support individual adult service delivery.
- Ensure that lived experience remains at the heart of our services.
- Accountability for Safeguarding within the organisation.
Team Leadership
- Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals.
- Create a strong, empowering culture within the service (Families) team, aligned with The Scotty’s Way and shared leadership philosophy.
- Work with our Head of People to oversee service recruitment and onboarding.
Quality, Measurement & Improvement
- Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities.
- Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful.
External Partnerships & Collaborations
- Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders.
- Explore and propose strategic collaborations where they strengthen the support we offer to families.
- Ensure the new START (single point of contact) Programme becomes an active network-builder in the space.
- Represent Scotty’s externally at events, conferences, meetings etc within the sector.
Cross-Functional Collaboration
- Act as a key link to Outreach and Fundraising — providing insight and service stories to fuel content.
- Work with the Ops team to align delivery processes with systems, IT, and compliance.
- Support bid development and reporting for funders by sharing service insight and outcomes.
The 30-day goals for this role are:
- Build a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
- Spending time with the Families Team and understanding everyone’s role within the charity.
- Understands the ‘as-is’ current situation for the charity’s service delivery.
- Start to document gaps, delivery inconsistencies, opportunities, risks etc.
- Understand the landscape we operate in, particularly the military and bereavement charitable environment.
- Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc.
The 60-day goals for this role are:
- Has met with counterparts at key partner organisations.
- Has highlighted key organisations not currently partnered with to meet.
- Created a stakeholder holder engagement map for our service delivery.
- Visually mapped existing beneficiary journeys across our four Programmes.
- Began work (with Ops) on requirements for initial-phase CRM for adult services.
- Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact.
- Held one in-person session with Families team.
The 90-day goals for this role are:
- Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service ‘to-be’.
- Planned the launch of our new START navigating entitlements casework Programme
- Development underway of ‘Light’ CRM to launch adult services having supplied detailed brief.
- Taken full accountability for the success of our Family Programmes and associated impact.
- Attended 2-3 sector group meetings representing Scotty’s solo.
- Developed a stakeholder holder engagement plan with Head of PR & Comms.
About You
Must-Have
Senior experience in service delivery, operations, or programme leadership
Strong skills in team leadership and service system design
Ability to turn strategy into operational structure and rhythm
Confident working cross-functionally and building external partnerships
Nice-to-Have
Experience working with or supporting Armed Forces families
Familiarity with CRM system scoping and procurement
Experience launching new services or scaling delivery teams
Background in bereavement or mental health support
Additional Information
· The role may require occasional evening or weekend work
· Enhanced DBS check required
· Travel will be required to events and team training days
The Scotty’s Way
At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:
1. Families Come First
2. Everyone a Supporter, Every Supporter a VIP
3. Love What You Do
4. Remember, Every Day
Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.
When Applying:
Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.
Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.
We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.
We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
The client requests no contact from agencies or media sales.


