Substance misuse outreach worker jobs

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (ConnectU St Albans)
Reference: 322
Salary: £26,000 - £27,000 per annum, pro rata
Hours: Part-time, 15 hours a week over 3 days (Flexible) (Friday is mandatory)
Contract: 1 Year
Reports to: Community Support Service Team Leader
Working base: St. Albans

About the Service

The ConnectU St Albans programme is a partnership-led initiative designed to address key social, economic, and health needs primarily those in Park Street and London Colney, as well as Chiswell Green, Sopwell and Cottonmill. Provide primary and secondary contact details to ensure continuity and responsiveness. Through a coordinated and targeted approach across Health and Wellbeing, Employment, and Community Engagement, the programme will expand vital services into underserved areas, while strengthening existing support to vulnerable groups.

The purpose of the Hertfordshire Mind Network Community Outreach Worker ConnectU St Albans role is to:

• Expand employment, health and wellbeing, and community engagement services into priority areas: Sopwell & Cottonmill, Park Street & Chiswell Green, and London Colney.
• Strengthen existing service provision for financial advice, food security, and homelessness support.
• Build strong local partnerships, volunteer networks, and stakeholder relationships.
• Deliver measurable outcomes for residents, with a focus on those experiencing deprivation and marginalisation.
• To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties, mental ill-health, these will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Hertfordshire.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

Key Responsibilities

• Encourage and support clients to participate in group activities, workshops, and community-based mental health programs.
• Provide employment-related support as part of mental health and wellbeing recovery services, including goal setting, job readiness, and workplace adjustment support.
• Assist clients in developing CVs that reflect their strengths, skills, and recovery goals, supporting confidence and readiness for employment.
• Engage individuals with early-stage mental health needs or employment barriers through accessible, community-based support delivered in partnership with local organisations near client’s homes.
• Encourage and support clients to access volunteering opportunities that build skills, confidence, and community connection.
• Work from the local food bank every Friday from 10:00am–12:00pm as a point of contact for individuals to access support and information, including referrals and signposting to appropriate services.
• Hold a caseload proportionate to working hours, delivering support through home visits and community-based interventions.
• Provide practical support by transporting clients to external appointments to reduce barriers to access and promote wellbeing.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 30th January 2026
Interviews to be held on a rolling basis at our Watford well-being centre
N.B. Please quote reference number 322 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Are you an experienced leader in homelessness or housing? We’re seeking a Head of Homeless Services to drive innovation, support our team, and shape the future of our vital Restart service.

About Resolve

Resolve supports people facing some of the most difficult challenges in life, substance misuse and homelessness. Our aim is to help individuals move towards stability and independence, building safe, positive and sustainable lives.

We deliver this through two main services. Our Restart Homeless and Rough Sleeping service provides targeted rough sleeping outreach, supported accommodation for 14 tenants and long-term guidance to help people to move forward and avoid returning to homelessness. In addition our Drug and Alcohol Treatment service, based in Welwyn Garden City and Letchworth, provides abstinence-focused, psychosocial support for people seeking recovery. 

We are entering an exciting period of growth, with a refreshed brand and website, and a passionate team driving innovation across our services. We have a new strategic plan which looks to expand services, guided by our values of Trust, Passion, Partnership and Respect, to reach and help more people.

With the Government’s National Plan to End Homelessness and Welwyn Hatfield Borough Council’s new Homeless and Rough Sleeping Strategy, this is a great moment to join Resolve and help shape the future of homelessness and rough sleeper support in our community.

Purpose of the Role

The Head of Homeless Services will lead, develop and deliver all aspects of Resolve’s Restart service. You will oversee rough sleeping outreach, accommodation and intensive one-to-one support, ensuring people move towards secure housing and improved wellbeing.

This is both a strategic and hands-on role. You will inspire a dedicated team, drive service innovation, and strengthen partnerships across the sector, while ensuring high standards of care, safeguarding and compliance. Above all, you will play a key role in shaping the future of Resolve and making a lasting difference for people experiencing homelessness and substance misuse.

Salary: £35,000 – £40,000 (salary conditional on pending salary review)

Location: Hatfield, Hertfordshire (with regular travel across Welwyn Hatfield Borough and occasional travel to Letchworth)

Hours: Full-time, 40 hours per week (including a 30 minute per day paid break)

Holiday: 36 days annual leave including bank holidays

Contract Type: Permanent

Reports to: Chief Executive Officer 

Key Responsibilities

• Service Leadership & Delivery
• Team Management & Development
• Organisational Leadership
• Monitoring, Evaluation & Compliance
• Partnership & External Relations 

Person Specification

• Proven experience in the homelessness or housing sector.
• Confident in engaging with vulnerable individuals, including those in crisis.
• Significant team and people management experience.
• Excellent communication skills – verbal, written and interpersonal.
• Strong organisational and IT skills, including Microsoft Office, Teams and case management systems.
• A values-driven approach and commitment to equality, diversity and inclusion.
• Ability to manage day to day operations and also think ‘bigger picture’ and longer term.

Why Join Us?

This is more than a management role – it’s an opportunity to make a real and lasting difference. You will:

• Lead a passionate team at a time of growth and renewal.
• Shape and develop innovative homelessness and rough sleeping services.
• Work in a supportive, values-driven organisation in the heart of the local community.

Benefits

• Flexible working options to support a healthy work / life balance.
• An informal, friendly and supportive workplace culture.
• Access to professional clinical supervision and support, helping you develop and maintain resilience in a challenging and meaningful role.
• Free on-site parking or costs reimbursed.
• Enhanced 36 days annual leave entitlement (including bank holidays).

Job Title: Victim Support Case Worker (London)

Salary: £23,400 (£29,250 FTE) + London Weighting (£4,680 for inner London, £3,510 for outer London)

Hours: 30 hours per week, or 0.8 FTE. 

Contract: 12-month fixed term contract (continuation subject to funding)

Annual Leave: 18.5 days plus bank holidays 

Based: Hybrid, London

About NUM:

National Ugly Mugs (NUM) is an award-winning charity with a mission to ‘end all forms of violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes and harm they experience and share this information within their communities to warn others of potentially dangerous individuals and situations. We have a dedicated casework team of industry experts who support sex workers to further access criminal justice remedies and other services as determined by these victims/survivors to cope and recover from crimes they experience. We also host a range of other projects in racial justice, mental health, drop-in support (Scotland), and vocational exploration.

Role Summary:

National Ugly Mugs is looking to recruit a Victim Support Case Worker to provide greater access to justice and protections for sex workers based in or touring in London. The role will also involve contributing to the writing and quality assurance of harm reduction tools and resources, ensuring they are accurate, accessible, and responsive to the needs of sex workers. The post holder will work across multiple agencies, from victim support services, Citizens Advice, SARCS, specialist sex worker support organisations to those providing services to sex workers, and sex worker-led groups. They will work with police and Met officials via working groups or direct engagement with BCU SPOCs to support reporting to police.

The Victim Support Case Work plays a part in maintaining a wide network of practitioners and officials, both local and national, to ensure that we are victim-centred and provide resources in ways that are individualised and safest for sex worker survivors as part of prevention, victim support and recovery. As such, the postholder will engage with other sex worker-led groups and rights activists, and will be provided with relevant training and clinical supervision to support them in this role.

If you are passionate and knowledgeable about sex worker rights and victim support, you could be the person we are looking for!

Applications from people with lived experience are desirable.

Role Purpose:

To provide a pro-active victim support to marginalised and racialised sex workers when they are victims of crime by working within and outside of the criminal system and in partnership with other frontline support services and the police.

• Provision of victim support case work to London-based sex workers

• Risk assess and help members keep safe.

• Support members to access resources in keeping with their rights and entitlements.

• Support members to access (mental) health and other services they require.

• Monitor and keep members informed of case progress.

• Provide support through the criminal system from report to court and beyond.

Documents below contain and a full person specification and the main responsibilities of the role.

How to Apply:

Please send a CV and a cover letter, explaining why you’re interested in the post and how you fit the person specification, to admin[at]nationaluglymugs[dot]org, or apply via Charity Job by 5:30pm (UK time) on Friday 6th February. NUM aims to hold interviews from February 10th 2026 but encourages people to apply as soon as possible as the job advert may close early if the right candidate is found.

We actively encourage applicants of all different ages, genders, social and economic backgrounds, ethnicities, religions and sexual orientations, and from people with disabilities. If you have any access requirements related to applying, please contact admin[at]nationaluglymugs[dot]org. We can also be contacted for any queried relating to this role.

Salary: £26,650 - £32,600 per annum 

Hours: 35 hours per week, with one late evening and occasional weekends  

Contract: Permanent 

Location: Various local authority locations across Oxfordshire/Community settings 

Job reference number: 1636 

About Us: Here4YOUth Oxfordshire, part of Cranstoun, is a social justice and harm reduction charity with a global ambition. Our vision is to be a world-class leader in rebuilding lives, and our purpose is to inspire and empower people to live healthier and safer lives. We value being ambitious, creative, compassionate, collaborative, and respectful.

A word from one of our team members…

“ Being part of the Here4YOUth team at Cranstoun is incredibly rewarding. Every day, I see the difference we make in the lives of families and young people. The support, encouragement, and genuine care from colleagues creates an environment where you can truly grow and help others thrive.”

Job Purpose: Support families affected by substance use by delivering a whole family programme. You will help strengthen family resilience, improve communication, and support positive change for children, young people, and their families in Oxfordshire.

• Deliver the Cranstoun Here4YOUth Whole Family Programme, including comprehensive whole-family assessments exploring challenges, coping strategies, and readiness for change.

• Lead the co-ordination of group interventions for children, young people, and whole families.

• Contribute to service evaluations and service level reporting

• Mentor and participate in induction for volunteers within the family service.

• Provide guidance and peer supervision to team members working with children and young people who are affected by substance use

• Use trauma-informed and evidence-based approaches in your work and facilitate practical activities for engagement and skill-building, including mindfulness and grounding techniques.

Person Specification:

• Experience of community engagement and delivering group work.

• Ability to work effectively both independently and as part of a team as well as a strong ability to liaise with and build effective working relationships with other agencies.

• Good written and verbal communication skills.

• Experience working with families and young people affected by substance use or similar challenges is highly desirable.

• Willingness to undertake relevant training (e.g., Drawing & Talking, group skills, internal programme delivery).

• Excellent understanding of safeguarding, harm reduction principles, and multi-agency working.

• High standard of IT and case management skills and ability to support others through basic IT tasks as needed.

• Ability to manage own time, prioritise activities, and maintain accountability and support others to do this.

• Cultural awareness, sensitivity, and ability to work non-judgementally in all arenas.

Benefits: As part of joining Cranstoun, and successfully completing your probation period, you will be able to access a diverse benefits package including access to store discounts, a car lease scheme, gym membership discounts, health cash plans and a yearly wellbeing day on top of annual leave. 

To find out more about this role and to apply, please visit the website via the apply button.

Closing date: 26 January 2026. 

Additional Information: This post will be subject to an Enhanced DBS Disclosure. Due to the nature of the role, being a driver is essential, with access to a car and business insurance required. 

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No: 1061582

Join Homeless Oxfordshire as a Housing & Recovery Worker in our 7-bed Pre-Recovery Project. You’ll provide high-quality support to people moving on from homelessness, working closely with Turning Point to deliver drug and alcohol recovery groups and peer support. You’ll manage risks, maintain a safe and welcoming environment, support clients into suitable move-on options, and build strong relationships with partners. Help create a positive, inclusive space where people can rebuild their lives while developing their skills, confidence and independence through meaningful activities and personalised support.

Main Purpose Of Job:

The Pre-Recovery Project is a 7 bed project that provides housing and recovery support for people that have recently experienced being homeless. We work closely with Turning point to provide recovery support through groups and peer led support . The HRW will provide move on support as well as working in close partnership with Turning Point around peoples recovery .

Main Areas Of Responsibility:

· Ensure the effective delivery of high-quality support and housing management according to Homeless Oxfordshire policies and procedures.

· Ensure the effective delivery of drug and alcohol based support to clients within the Pre Recovery Project service including group and peer support.

· Partner with Turning Point in the delivery of drug and alcohol based support to enable clients to work towards drug and alcohol recovery.

· Assess risk and suitability of referrals for the service.

· Be responsible for supporting and working with clients to achieve suitable move on and successful outcomes.

· Ensure support plans and risk management plans are documented and agreed with clients in line with procedures.

· Proactively and assess, monitor, manage and respond to risks.

· Maintain a safe, clean and welcoming environment across accommodation services; this may including room cleaning and clearance. Report any safeguarding concerns without delay in line with procedures.

· Manage challenging situations in line with procedures and to ensure the safety of yourself and others.

· Keep up to date and clear records and ensure information is shared with the team and external agencies as required.

· Maintain positive relationships with all stakeholders and represent Homeless Oxfordshire at interagency meetings, as required.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best and the work of the broader team

· To organise and lead activities with clients which will improve wellbeing and skill sets.

· Comply with Homeless Oxfordshire’s policies and procedures.

· Contribute to a positive working environment in which equality and diversity are valued and staff are enabled to do their best.

· Contribute to the work of the broader team.

About us:

We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives. We are an accredited Oxford Living Wage employer, and benefits to the role include: annual leave starting at 26 days (excluding bank holidays), flexible working, enhanced benefits with qualifying service, retail discounts with our Homeless Oxfordshire Benefits Hub, and life assurance up to four times your salary and a £250 bonus if you successfully refer a someone as a new colleague through our Employee Referral Scheme as a thanks from us!

What’s Next: Have a look at the job description to find out more about the role and apply on our website. Please be aware that this role is subject to an enhanced DBS disclosure check and will be undertaken for the successful candidate .

We reserve the right to close this advert early if we identify a suitable candidate before the advertised closing date.

Have you experience and a passion for working to support women? We are seeking new team member’s to join our small, in a well-established charity, to support and empower women who experience multiple disadvantages and want to make positive changes to their lives.

We are seeking one or more Women’s Support Worker’s to join our Door of Hope team in the East End of London.  The role will involve working directly with women who sell sex in Tower Hamlets; supporting them to make goals and support the changes that they wish to make, through information sharing, advocacy, and practical support.  We offer this whilst also providing a non-judgemental, and confidential space to talk and be heard.

Who are we looking for…

• You will have the commitment and creativity to engage women who can often be isolated and have difficulty engaging with other services. 
• You will be able to think and work independently yet also be a supportive colleague to the wider team. 
• You will have frontline experience of working with vulnerable women/adults. This might be within the context of domestic/sexual abuse, substance misuse, mental health, or housing. Or it may be of direct experience of women in the sex industry.  You will thrive on supporting women to become empowered and to make positive change.
• You will possess energy, motivation, and professional resilience. 
• You hold a level of confidence in advocating on behalf of women and to other professionals and services, whilst ever mindful of ways to support and encourage the empowerment of women in the process.

About Beyond the Streets

Beyond the Streets is a UK charity with over 20 years’ experience of partnering with women in the sex industry to see them safe from coercion, violence and abuse. We deliver trauma-informed, person-centered support, provide training for the third sector and statutory professionals, and create resources and reports informed by research, lived experience, and practitioner experience. Our training and partnership work seeks to equip professionals to understand the sex industry, particularly survival sex, and to support them to engage with women selling sex in a trauma-informed way.

You’ll enjoy…

• Competitive pay – earn £30,600 rising to £31,407 FTE on successful completion of probation (this includes London weighting)
• Pension - 5% employer contribution, 3% employee contribution
• Generous annual leave - 33 days including bank holidays pro rata
• Flexible working – Our core hours are 10am to 3pm
• Family friendly policies – parental leave from day 1 of employment, an enhanced maternity pay policy and a flexi time policy as standard
• Career opportunities – develop yourself and your career in a reputable national organisation who are specialists in the VAWG sector
• Personal development allowance – to further your work-based skills and knowledge
• Cycle to work scheme – tax free allowance to buy
• Tech Buying Scheme – spread the cost of personal technology equipment and homeware across 12 months via payroll
• Travel season ticket loan scheme - an interest-free loan to enable team members to purchase a season ticket for travel between their usual place of residence and their usual place of work
• Clinical supervision – all staff are entitled to clinical supervision on request. A place to discuss work issues and challenges, and their emotional impact, on a regular basis.
• Blue light discount – a well recognized national discount card scheme. It will cost you £4.99 for two years’ membership but the discounts are large, and it’s widely accepted.
• Employee Assistance Programme (EAP) – a confidential and independent service designed to help you deal with personal and professional problems that could be affecting your home life, work life, health, and general wellbeing. EAP is available to you and to your immediate family.

All roles are subject to proof of eligibility to work in the UK, satisfactory references, and a DBS check.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Ealing

Sounds great, what will I be doing?

We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals.

Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness.

At the heart of this role is The Hestia Approach – a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local events.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough.

Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010.

When will I be working?

You will be working between the hours on 9am - 5.18pm, Monday to Friday 

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Back on Track is involved in a partnership of charities working in local communities across Greater Manchester to deliver the GMIRS Wellbeing Service. The service aims to reduce reoffending by working with people who are on probation to improve their physical, emotional, and mental health and wellbeing, foster healthy relationships and move forward in their lives.

As a project worker you will build strong relationships with people who join the programme and provide 1:1 wellbeing support and guidance, as well as support with practical challenges including debt, low level housing needs, finance and benefits. You will demonstrate a commitment to people on the programme, putting their wellbeing at the centre of your work. 

You will be working with people who have a range of needs. This will include people who have experienced trauma, who have been homeless or lived in poverty, and people who face difficulties with mental health and problematic drug and alcohol use.

We deeply value diversity and lived experience and what it can bring to a team/role, and we welcome applications from people who may have faced disadvantage. 

This role is fixed-term until 31st March 2027. Further extension likely, subject to funding.

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Floating Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role provides high-quality, person-centred support to up to 15 Service Users across Kingston, promoting independent living and wellbeing. It involves assessing individual needs, developing personalised SMART support plans, and helping Service Users manage mental health, physical health, finances, and relationships.

The role includes liaising with families, carers, and partner agencies, encouraging engagement in meaningful activities, and supporting access to treatment and employment opportunities. It adopts a holistic ‘Think Family' approach and flexible working 
hours. The postholder ensures service delivery aligns with organisational values and contributes to service improvement through co-production and active Service User involvement.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You bring substantial experience supporting individuals with diverse and often complex needs, helping them work towards their personal goals while managing associated risks. You have delivered high-quality floating, outreach, and accommodation-based support, tailoring your approach to each service user's circumstances and promoting their independence and well-being.

With a strong understanding of welfare benefits, housing options, and statutory legislation, you are able to provide accurate guidance and advocacy to ensure clients access appropriate entitlements and services. You are also well-versed in health and safety procedures, particularly when working within service users' homes, maintaining a safe and professional environment at all times.

You are confident in key working, support planning, and risk assessment, ensuring that all interventions are person-centred and outcome-focused. Your knowledge of mental health, substance misuse, and related support needs enables you to respond effectively to complex situations. You collaborate productively with external professionals and partner agencies, ensuring cohesive, holistic support plans.

Organised and IT-literate, you maintain accurate digital records using computer-based case management systems. You also demonstrate a thorough understanding of safeguarding principles and the ability to act appropriately to protect vulnerable individuals. Flexible and proactive, you are willing to travel throughout the borough to deliver responsive, community-based support.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Interviews will be held the w/c 9th February

Come and join us

We’re looking for passionate individuals with personal experience of homelessness, bad housing, which may include other related disadvantages such as substance misuse and mental ill-health; to come and join us and make a difference to the way we do things. If you believe that people should have a say in their own support and that they should be at the front of making meaningful change then this could be the traineeship for you.

About the role

This is a great opportunity to work with a lead provider of homelessness and housing advice and support and gain invaluable experience while being part of an exciting employability programme centred on lived experience. The traineeship lasts up to 12 months, and you will receive personalised training and support to help remove some of the barriers that may have prevented you from getting meaningful employment.

This role will work alongside our community services support teams, based in Weymouth. The main purpose of this will be to learn support skills and how to use your lived experience to actively engage with people recovering from homelessness. To do this you will work alongside members of the support team. You will be supported and guided by the services team leader and senior support worker. A key part of the role will be to support people as they move further into independent living, encouraging them to into learning, social activities and personal development.

You'll support local campaigns and strengthen connections between the lived experience involvement group and the Hub, making sure lived experiences are valued and included.

Role specifics
We are looking for people who are passionate about the opportunity to use their own life experiences to help make positive change for others.

You’ll also need a commitment to equality and a zero-tolerance approach to discrimination and exclusion.

Good communication skills and the ability to make people feel heard will also be essential.

Basic computer skills, e.g. word processing, the internet and email would be useful, but support can be provided.

Above all, we need people with a real desire to develop personally and learn new skills.

Apply to be part of our team and be the change you want to see in society.

Benefits 
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team
The team in Dorset is well-established and has been providing housing advice and support services within Dorset for over 20 years. With office bases in Bournemouth and Weymouth, we have contracts to deliver Housing First support in the Dorset Council area and offer Legal Aid Advice, including a court desk service at Bournemouth and Weymouth County Courts.

We are active in our communities and strive to understand what housing issues people are experiencing, providing advice and advocacy to individuals and groups to empower them to resolve their situation.

We work across Dorset with partner agencies including Julian House, Lantern, Dorset Council and drug and alcohol services to support individuals to access housing and support and prevent repeat homelessness.

How to Apply
Email and phone number details can be found on the Shelter advert found by clicking 'Redirect to Recruiter' on this page.

To apply you need to submit a copy of your CV and a completed application form (attached), this can be submitted either online, by email or you can submit a paper copy to the Shelter Weymouth, Lynch Lane Offices, Weymouth DT4 9DW.  Please don’t worry if your CV has gaps or limited work experience, this is not a problem.

When completing your application form please make sure you give an example for each of the criteria listed in ‘About You’ section. If you need support to create a CV, please contact Katie by phone or send her an email.

We will be holding support sessions at our hub in Dorset and online to give people practical support and advice on how to complete an application, or to pick up a paper application. These sessions will also give you the chance to find out more about the role as well as other opportunities at Shelter Dorset. These will take place on the following date:

Friday 23rd January, 13:30 – 15:30 at Shelter, Lynch Lane Offices & Wellbeing Centre, Lynch Lane, Weymouth, Dorset, DT4 9DN

Monday 26th January, 13:30 – 15:30 Via Microsoft Teams: Join the meeting now , Meeting ID: 340 436 596 662 97, Passcode: hJ64fX2N

We operate Fair Chance Recruitment practices and will not ask for any information about convictions during the application process. This role is subject to a Basic Disclosure and Barring Service (DBS) check. We are open to and inclusive of applicants with criminal convictions for this role; having a criminal conviction will not prevent us from considering you.

Following the interview stage, we will ask our preferred applicant to disclose any past unspent convictions. The information disclosed will be considered by a panel and a decision will be taken about making an offer.

This role is ring-fenced for those with lived experience of multiple disadvantage.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

At The Connection Community, just off Trafalgar Square, we provide a safe and welcoming space where people can find respite from street homelessness, build social connections, and access vital support. Our multi-disciplinary team is dedicated to reducing the harms associated with rough sleeping, fostering inclusion, and empowering individuals to move towards stability and independent living.

As part of our creative and committed team, you’ll play a key role in:

• Building trusting relationships with people facing multiple exclusion.

• Understanding peoples’ needs and providing harm minimisation support.

• Helping individuals take steps towards securing a place to call home.

• Contributing to a pioneering new approach to homelessness support in Westminster.

We see relationships as the key tool for change. As a Community Practitioner you will build relationships of trust and solidarity that will help people to access our comprehensive professional support network, including NHS health services, DWP benefits advisors, migration specialists, and drug and alcohol support teams – all offering their services inside the Community.

Together we are piloting a psychologically-informed, trauma-responsive model with an embedded specialist NHS psychology team. This means you’ll receive high-quality training, 1:1 consultations, and reflective practice to enhance your skills, and to support you and your team to pioneer best practice in homelessness services.

Salary: £36,380
Closing Date: 18th January 2026
Interview Date: 26th January 2026

This is a fixed term contract until 31/12/2026.

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer