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Top job
Huddersfield Mission, HD1 1QA (On-site)
£25,877 pro rata
Frontline triage worker, assisting clients with initial needs - housing, finances, mental health - & connecting them to services.
Posted 4 days ago
Sir Oswald Stoll Foundation, SW6, London (On-site)
£28,342
Stoll is the lead provider of housing and support services in the Veterans sector.
Posted 1 day ago Quick Apply
Closing in 4 days
Ace of Clubs, London (On-site)
£25,643 per year
We are seeking to appoint a resilient & enthusiastic individual who is able to provide office support & 1-2-1 support to our Service Users
Posted 1 week ago Quick Apply
Closing in 6 days
Sapphire Housing Group, London (On-site)
£30,645 per annum (increasing to £33,310 after 12 months)
Putting your key working and communication skills to good use, you will provide effective support to residents.
Posted 1 day ago
Love Barrow Families, Barrow-in-Furness (Hybrid)
£25,000 - £28,000 per year
Posted 2 days ago Quick Apply
Closing in 5 days
Citizens Advice, Multiple Locations (Hybrid)
£20,292 base salary per annum (plus £2,112 London Allowance if applicable)
Posted 1 week ago
Stop Domestic Abuse, Aldershot, Hampshire (On-site)
£24,969 - £25,614 per year
Providing safety planning, support, advice and assistance to women and Children who have experience Domestic Violence.
Posted 2 days ago Quick Apply
Rainbows Children's Hospice, Multiple Locations (Hybrid)
£23,375 per year FTE / £14,025.00 for hours worked
Posted 2 days ago
Closing in 2 days
Age UK Camden, London (On-site)
£24,039.1 - £29,779.3 per year
Age UK Camden Day Care Centres are looking to recruit Day Care Officers to cover a range of hours & shifts across our two Day Care Centres.
Posted 1 week ago
Swindon and Gloucestershire Mind, SN1, Swindon (On-site)
£27,000 per year FTE
Seeking experienced individuals who are passionate about delivering a quality service with people with learning disabilities and autism
Posted 3 days ago Quick Apply
Bone Cancer Research Trust, Leeds (Hybrid)
£24,960 - £28,639 per year
Are you looking for an opportunity to make a difference to the lives of those affected by cancer? This role could be for you.
Posted 5 days ago
Voluntary Action Islington, London (On-site)
£34,770 - £35,862 per annum
Join Us as a Volunteer Centre Support Officer! Earn £34,770-£35,862/yr, 28 days leave, & 6% pension. Apply by June 20!
Posted 4 days ago
Swindon and Gloucestershire Mind, SN1, Swindon (On-site)
£27,000 per year
Be at the forefront of a critical support system for people experiencing homelessness.
Posted 3 days ago Quick Apply
Page 4 of 13
HD1 1QA (On-site)
£25,877 pro rata
Part-time (20 hours per week 9am – 1pm Monday to Friday)
Permanent
Job description

Job Summary

To be the initial point of contact for customers accessing Huddersfield Mission services. To provide initial stage advice and assistance on a variety of needs. To work within the Advice Team to ensure the smooth running of Huddersfield Mission’s drop-in service, responding to requests for advice and support to customers and triaging them to the correct team member for support.

Main Responsibilities

  • Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
  • To ensure the effective delivery of the Mission advice drop-in, telephone support service and appointments service
  • Maintain accurate and confidential case management records and contribute to monitoring information for the service
  • To make onward referrals and signpost where appropriate to other sources of help, such as statutory and non-statutory agencies
  • To work with our Community Champion and other health partners to support customers underlying health needs particularly where these might be addressed with community-based intervention.
  • To ensure impartiality and confidentiality when dealing with customers
  • Regularly update electronic case records using our Lamplight – our CRM system to enable continuity of casework, monitoring and information retrieval.

 Organisational Responsibilities

  • To work in a non-judgemental, person-centred, asset-based way to enable customers to achieve positive outcomes, such as maximising income or accessing health and wellbeing services.
  • A commitment to safeguarding children and adults at risk and to take appropriate action, in line with our Safeguarding Policy and procedures under the direction of our Designated Safeguarding Leads.
  • To manage customer behaviour within the Mission policy.
  • To implement and adhere to all Mission policies and practices in relation to all aspects of our work
  • Any other duties and responsibilities, identified by the Advice Services Manager as are within your capabilities and level of responsibility, in order to meet the needs of the Huddersfield Mission
  • To participate in meetings at the Mission, to promote partnership working with other support services within Kirklees
  • To liaise with internal and external agencies where appropriate, including safeguarding referrals.

Employee Benefits

In addition to a competitive salary, we offer a stakeholder pension scheme where we will match the employee contributions up to a maximum of 6%.
We offer an employee Support program where staff can access a range of health and wellbeing activities.

Huddersfield Mission

Huddersfield Mission seeks to be a safe place for all in the heart of Huddersfield. We are an open and inclusive organisation that works with a wide range of people, but we recognise that we are particularly well-known for our work with people who are experiencing significant poverty, mental health, homelessness or addiction. Our strapline is Serving People, Changing Lives which highlights our approach of dealing with immediate needs and long-term or underlying causes. We value our staff and volunteers and support them with appropriate training and personal development.

Please see the job description and person specification for the full details.

Application resources
Posted by
Huddersfield Mission View profile Company size Size: 11 - 20

Serving People, Changing Lives

Posted on: 04 June 2024
Closing date: 04 July 2024 at 12:00
Tags: Advice, Information,Christian,Support Worker

The client requests no contact from agencies or media sales.