Jobs

Data & Systems Administrator

The Community Development team at KCLSU are looking for a Data & Systems Administrator to provide our data and systems service to our 3,600 Community Leaders, Volunteers and Representatives who run Student Group Activity and represent their student community

Key responsibilities include; 

• Managing and maintaining our databases and trackers.
• Administering and maintaining our systems procedures.
• Supporting services across Community Engagement with data and system administrative needs.

To apply for this role, please fill in an application form and include a personal statement, detailing how you meet the person specification, which is attached. 

To be eligible to apply for this role you must:

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
• Have a National Insurance number, or be in the process of applying for one
• Not be a trustee of King’s College London Students’ Union

Salary

£29,835– £33,627. This is a KCLSU Band 3 role, and the successful candidate will be appointed on Spine Point 3.1

Hours

35 per week

REF-223 494

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlining needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.  

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the West Midlands region, which includes:

Birmingham, Sandwell, Walsall, Dudley, Wolverhampton, Solihull, Coventry, Warwickshire, Worcestershire, Herefordshire, Shropshire and Staffordshire

There will be occasional travel around the West Midlands Region and you may be required to travel at short notice for face to face meetings.

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the West Midlands, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the West Midlands would be valuable.

 About SSAFA 

 SSAFA, the Armed Forces charity is a trusted source of support for serving personnel, veterans and their families in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way, they need us. 

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

Closing date: Midnight on Sunday 31 August 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

Do you have experience of compliance in a housing environment? Are you eager to support the property team to effectively maintain compliance checks?

The Retired Ministers Housing Society (RMHS) exists to assist retired and retiring ministers to meet their housing needs during retirement, aiming to provide appropriate housing suitable for long-term occupation. We maintain around 300 properties tenanted by retired ministers, arranging inspections and repairs.

In this role you will be responsible for the daily support to the property team to deliver and maintain an effective programme of compliance checks across the Society, including gas, electrical, asbestos, fire safety and legionella.

You are educated to A level standard, or equivalent experience, have excellent administration and ITC skills and are highly organised. You also possess good communication skills and can problem solve, dealing with issues in a calm and sensitive manner.

We can offer you a flexible and friendly work environment in a small team; hybrid working from Church House in London and from home is possible.

If you are interested in working for us and can meet the above requirements, please visit our website for an application form (noting that we do not accept CVs). 

Closing date for applications: 12 noon, 19 September 2025

Interview dates: 24 September 2025

Salary: £24,570.00 per annum pro-rated

Location: Faversham, Shelter Shop

Contract: Permanent

Hours: Part time, 22.5 per week

Closing date: Wednesday the 3rd September at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Faversham shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Are you highly organised, detail-driven, and looking to make a difference while supporting a busy fundraising team? We’re working with a leading charity to recruit a Team Coordinator on a temporary basis.
This is a hybrid role required to be in office 2 times per week in central London, the role is an ASAP start, and will be for approximately 2-3 months.

The role

As Team Coordinator, you’ll provide first-class administrative support to a welcoming and dynamic fundraising team. Your responsibilities will include:

• Team support: diary management, scheduling meetings, booking travel, preparing agendas and documents, coordinating inductions, and keeping the Team Handbook updated.
• Finance support: tracking income and expenditure, working with finance colleagues to ensure figures are accurate, coding is correct, and invoices, payments and gift aid are processed.
• Business planning: supporting the team’s planning cycle by assisting with income forecasting and data capture.
• Database management: maintaining the CRM, ensuring data accuracy, GDPR compliance, KPI tracking, and supporting fundraisers with information.
• Donor care: managing the philanthropy inbox, ensuring enquiries are directed to the right people and responded to promptly.

About you

We’re looking for someone who can bring both strong administrative skills and a collaborative, team-focused approach. The ideal candidate will have:

• Excellent Excel skills, confident working with large data sets, formulas, and numerical reporting.
• Strong organisational skills, with the ability to juggle multiple priorities in a busy environment.
• Experience of working with CRM systems (ideally Microsoft Dynamics or similar).
• Confidence in managing income and expenditure processes.
• A positive, proactive attitude, with the ability to work flexibly and independently.
• Proficiency across the MS Office suite (Word, Excel, Outlook, PowerPoint).

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

22.5 hours per week / £27,770 per annum, pro rata / permanent / working days to ideally include Monday, Wednesday, Friday and weekends (to be discussed at interview).

 is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

 services delivers specialist 24-hour supported accommodation where young people are supported to acquire the necessary skills in preparation for living independently, safely explore their increased freedom of choice and develop responsibilities associated with adulthood, whilst still having the appropriate level of support from an experienced team.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and support residents into independent accommodation. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs and relationship building.

We are looking for a Supported Housing Support Worker to join our Ewhurst Road team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing

• Coach young people to manage their occupancy agreement and adhere to house rules, in preparation for independent living. 
• Promote a credit culture, encouraging young people to keep up to date with all payments for rent.
• Maintain up-to-date knowledge of housing and welfare benefits for young people and be well-informed on significant changes to housing law.
• Deal effectively with non-compliance issues, such as non-payment of rent or damage to room, using restorative practices and working collaboratively with the rest of the team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community. 
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance). 

General 

• Work as part of a team, on a rota shift pattern, ensuring young people at the service have non-judgemental, objective, and supportive staff during the day/evening, along with taking responsibility for personal safety during periods of lone working
• Contribute to a great working environment, with a calm, yet assertive manner, being able to handle potentially difficult situations.
• Participate in relevant continuing professional development and utilise Reflective Practice Supervision as part of leading psychologically informed practice. 

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience relating to housing, support work, and/or working with young people at risk
• Experience of working proactively with a caseload of young people with multiple and complex needs to enable them to achieve independent living. 
• Knowledge of statutory and voluntary resources available to young people with multiple and complex needs.
• Knowledge of good safeguarding procedures in relation to young people and the ability to maintain effective professional boundaries.
• Demonstrated confidence and competence in recording notes/actions in service log, incident forms and health and safety check lists.

Skills and Abilities 

• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary. 
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

If you would like any further information or an informal discussion about this post, please contact . Should you require any assistance with our application process, please email us at 

CLOSING DATE: Tuesday 2 September 2025 at midnight

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. 

The Organisation

An independent think-tank based in London.

The Job

We are recruiting Finance Business Partners to support research teams and collaborate closely with the central finance team. In this role, you will be part of a research centre, working with budget holders and research leads to provide an effective and efficient financial service. Research funding comes from a mixture of grants/contracts from government, foundations, and (to a lesser extent) corporates.

Responsibilities will include producing regular quarterly forecasts and the annual budget, supporting project costing, overseeing financial management of research projects, and providing variance analysis. You will also collaborate on the production of management accounts, support financial accruals and income recognition, and contribute to the preparation of annual statutory accounts. Additionally, you will oversee auditing processes, ensure project reporting meets funding requirements, and support the implementation of a new finance system.

The Person

We are looking for an ACA/CA/ACCA/CIMA qualified accountant with experience in business partnering, financial project management, and setting budgets and forecasts. Experience in the charity/not-for-profit sector is advantageous, as is knowledge of different funders, philanthropic foundations, government departments, international organisations, businesses, and NGOs (grants and donor reporting). The ideal candidate will be able to present financial information clearly, work with accuracy and consistency, balance multiple deadlines, and have a proactive, self-motivating, and collaborative approach. Excellent communication skills and the ability to build relationships at all levels are essential.

What's in it for you?

The salary available for this role is up to £60,000 per year. The organisation offers approximately 30 days' annual leave (plus public holidays), pension salary exchange (6% employer contribution), an employee assistance programme, parental leave, flexible working, and other benefits designed to suit your lifestyle. Lunch is provided free every Tuesday and Wednesday. This is a full-time, permanent role with a hybrid working arrangement, requiring a minimum of 2 days in the office per week. The organisation is an equal-opportunity employer and values diversity. All of this is provided in a professional, engaging, and intellectually stimulating environment.

Please apply now to be considered!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Goodman Masson are working with a highly respected not-for-profit organisation in London to recruit a Finance Business Partner for one of their specialist research centres focused on sustainability and society.

The organisation is dedicated to addressing global challenges through independent research, thought leadership, and collaboration. Their sustainability-focused centre provides governments, businesses and communities with insights and solutions to help tackle climate change and other pressing environmental issues.

Following a period of growth, they are modernising systems and strengthening financial processes. This role will be embedded within the centre, working closely with both the Head of Operations and central finance team. The Finance Business Partner will act as a trusted advisor, ensuring robust financial management and supporting strategic decision-making.

Key Responsibilities

• Lead annual budgeting, quarterly forecasting and management reporting for the centre.

• Provide financial analysis and advice to support decision-making and improve performance.

• Oversee project finances, monitoring spend and income against budgets, and ensuring accurate reporting to funders.

• Support project costing and profitability analysis.

• Strengthen financial controls, processes and reporting.

• Collaborate with colleagues to ensure compliance with financial, contractual and audit requirements.

• Contribute to organisation-wide initiatives, including the implementation of a new finance system.

Person Specification

• ACA/CA/ACCA/CIMA qualified accountant (or equivalent).

• Experience within the charity, not-for-profit or research sector, ideally with grant or contract funding.

• Proven skills in budgeting, forecasting and financial reporting.

• Ability to communicate financial information clearly to non-finance audiences.

• Strong relationship-building and stakeholder management skills.

• Organised, proactive and able to manage competing priorities.

Why Apply?

This is an exciting opportunity to join a mission-driven organisation at a time of transformation. You’ll play a pivotal role in bridging finance and research, ensuring financial sustainability and impact in tackling some of the most important global challenges.

About TimeGivers
TimeGivers is a young, dynamic and rapidly growing charity dedicated to empowering young people to make a positive impact in their communities. As an entrepreneurial organisation in our growth phase, we're building innovative programmes that connect children with meaningful volunteering opportunities, helping them develop empathy, leadership skills and a lifelong commitment to giving back. Our creative approach brings together young people and local organisations along with volunteers from the community and corporates, to create transformative community service experiences.

The Role
We're seeking a passionate and strategic Programme Manager to join our entrepreneurial team. This role is perfect for someone who thrives in a creative, fluid environment and is excited about building programmes from the ground up and developing meaningful relationships with a growing network of partner schools as we scale our impact. This is a London-based role, primarily working at the charity’s headquarters in West London.

Role starts from September 2025. 

What You'll Own

• Building relationships with existing school partners and identifying and onboarding new school partners
• Designing and leading innovative volunteering programmes
• Monitoring and collating impact from the charity’s programmes and refining the charity’s impact data collection
• Managing programme/ event budgets

Key Responsibilities

Programme Delivery

• Promoting the charity’s work with new school and community partners and onboarding new schools
• Preparing proposals and designing and organising volunteering programmes with partner schools.
• Leading the programme delivery across a range of activities, including trips, clubs, giving back days and one-off events an projects
• Recording event data on the charity’s CRM
• Ensuring the safety and compliance of all TimeGivers’ activities including conducting risk assessments and  ensuring adequate staffing levels

Monitoring, Evaluation and Learning

• Compiling termly/ end of year school impact reports
• Collating impact from all school partners
• Liaising with external impact consultants as required, refining the charity’s metrics, impact data and collection

Finance and Fundraising

• Preparation and ownership of event/programme budgets
• Issuing donation requests and receipts to the charity’s partners.
• Recording and monitoring expenditure for all programme activities, liaising with the charity’s finance team when required
• Liaising with the Fundraising team and assisting with programme related grant applications

Join Us if You Are

• Passionate about young people and connecting them with their communities 
• A natural relationship builder
• A creative thinker who loves developing new ideas and solutions
• Organised and practical and able to effectively lead teams in the delivery of programme activities
• Energised by creating meaningful experiences for and working with children
• Committed to safeguarding and child protection
• A flexible thinker and team player able to collaborate effectively across departments
• Passionate about creating exceptional volunteer experiences

Must-Have Qualities

• Strong safeguarding awareness and commitment
• Good communication and interpersonal skills with all age groups and stakeholders
• Experience coordinating events or programmes involving children
• Strong project management capabilities
• Comfortable with data analysis and impact measurement
• Digital-savvy with experience in standard office software
• Proactive problem-solver
• Demonstrated ability to build and maintain strong relationships

Bonus Points

• Experience working with children's charities
• Event management experience
• Safeguarding certification

What We Offer

• Opportunity to shape young people's volunteering experiences
• Chance to build programmes from the ground up in a growing organisation
• Real ownership and impact
• Supportive, mission-driven team culture
• Professional development opportunities
• Chance to work with diverse community partners
• Environment that welcomes and rewards creative thinking

Safeguarding
TimeGivers is committed to safeguarding and promoting the welfare of children. This post is subject to an enhanced DBS check and satisfactory references. All staff and volunteers are expected to share this commitment.

Grants operations and data manager

Salary - £54,963 - £64,124 pro rata
Hours - Full-time / part-time (from 0.6FTE)
Benefits - Excellent package including 27 days annual leave + bank holidays

We believe that people’s sight matters and wish to strengthen our committed and passionate team by appointing a grants operations and data manager to join our grants and research team.

The grants operations and data manager is a newly created role, within Moorfields Eye Charity's grants and research team, to support, manage and develop grant funding operations. This is a really exciting time to join the team as this position will play a key role in the ongoing optimisation of the teams grants management system (Flexigrant, implemented 2024) and also the underpinning funding operations to support the delivery of our first grants strategy, due to be launched in early 2026.

We have ambitious plans. We have put into action a five-year business plan that is supporting our growth from raising and funding around £6 million annually to becoming a £10 million a year charity.

This is an exciting opportunity for the grants operations and data manager to bring passion and experience to our dedicated team, ensuring we have robust and effective processes to select and award the most impactful projects and programmes, and enable the monitoring of outputs, outcomes and impact.

Experience in grants management is essential and the successful candidate will be able to think creatively, plan, solve problems, and make effective decisions in a fast-paced environment.

About the role

You will be joining a supportive grants and research team who are committed to ensuring the charity has robust grant making mechanisms to determine best use of charitable funding together with monitoring and evaluating projects and programmes. 

You will be involved in optimising the grants management system and funding processes, driving effective data collection and reporting, and corresponding work-flows. The role is highly collaborative, requiring you to develop professional working relationships with stakeholders at various levels. It will suit a candidate who is dynamic and ambitious, confident delivering change, and in taking initiative.

About you

You will have an established track record in grant-making, ideally in a health or medical research charity. You will have experience in the full life-cyle of grants management and the delivery of grant-making programmes, working with complex data and databases. You will also have a keen interest in improving operational processes and developing/analysing reports for data driven grant making activities and showcasing the impact of funding.

You will be an effective communicator, able to build confident working relationships at all levels. You will bring strong interpersonal skills along with the ability to work collaboratively and to influence, lead others in matrix style working.

To apply

Your application should include your CV and your cover letter response (up to 500 words each) to the following questions:

› What attracts you to this role and Moorfields Eye Charity?
› How your experience applies to this role?

If you think you could do the role, but don’t have all the desirable experience, we would still welcome an application from you.

The closing date for applications is 16 September 2025.
Interviews are expected to be week commencing, 29 September 2025.

Key responsibilties:

This is a key role for ASF, as you will  be responsible for maintaining data accuracy, integrating systems, and supporting colleagues to use our platforms effectively. You’ll work across all areas of the organisation, from fundraising and events to programmes and operations, ensuring our digital systems truly enable our mission.

You will ensure our Salesforce platform and connected tools are optimised to support our charitable objectives, improve our efficiency, and provide clear, practical insights for decision-making. Also providing training and onboarding for colleagues using Salesforce, helping to build confidence and efficiency across the team.

In this role, you’ll oversee our WordPress website and digital platforms, managing content publishing, technical SEO, and analytics to ensure a seamless user experience. You’ll also be responsible for issue tracking, testing, and collaborating with external partners and contractors to support projects.

Essential atributes:

Salesforce Administrator or Salesforce Platform Developer I certification, or equivalent skills and experience • For candidates joining at Administrator level, we offer a clear pathway to achieving Platform Developer I certification as part of your professional development • Experience with CMS systems • Strong data management and analytical skills • Ability to translate business requirements into technical solutions • Excellent problem-solving skills and attention to detail • Strong communication and stakeholder engagement abilities.

See attached Job Description for full reponsibilities.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

About Cardiomyopathy UK

Cardiomyopathy UK is the only UK charity dedicated to supporting people affected by cardiomyopathy – a disease of the heart muscle. We provide vital information, support services, and campaign for improved diagnosis and care. As we grow our reach and impact, we are deepening our work with corporate and pharmaceutical partners to improve the lives of people affected by this condition.

The Role

We are seeking a proactive, strategic Industry Relations Manager to coordinate our work across pharmaceutical and other commercial partnerships. Reporting to the CEO and working closely with the Executive Leadership Team, this pivotal role will manage high-value contracts and relationships, manage impact reporting, and support the development of our organisational offer to external funders and stakeholders.

Key Responsibilities

1. Contract and Relationship Management 

Lead on drafting, managing and executing commercial contracts

Support the CEO in managing key partner relationships, ensuring clarity, accountability, and delivery

Maintain a log of all agreements, deliverables, and reporting schedules, tracking and recording income

Produce clear, timely reports on income, activity and impact for both internal and external stakeholders

Help shape and develop a compelling offer to pharmaceutical companies that aligns with our mission and values

Identify new opportunities and work with the Executive Leadership Team, to proactively engage potential partners

2. Commercial Opportunities

Scope and evaluate new commercial opportunities

Make recommendations to the Executive Leadership Team on feasibility and alignment

Support the development of proposals and pitch materials for new income generating partnerships

Work with the Executive Leadership Team to support earned income generating activities across the organisation, improving associated structures and processes

3. Impact Reporting and Evaluation

Develop clear systems for tracking and demonstrating how contract income – particularly from pharmaceutical companies – is used across patient engagement and related activities

Work with internal teams to track all organisational events, and to gather data, stories, and case studies that show the real-world difference our work is making to patients and their families

Produce regular impact reports and tailored summaries for funders, awards bodies, and internal stakeholders

Support the creation of an organisational impact framework that aligns with our strategic goals and other requirements

Ensure all impact reporting meets transparency and compliance standards and is communicated in a compelling and accessible way

Support the CEO in Secretariat duties for the Board and Executive Leadership Team meetings, including collation of all reports and papers, minutes and actions.

Person Specification

This is a broad and varied role, so the key qualities we’re looking for are enthusiasm, initiative, a strong work ethic, adaptability, a willingness to learn, and the ability to take on a wide range of tasks.

Essential: 

• Experience working with commercial contracts and business relationship management
• Proven project management skills
• Adaptability and willingness to learn
• Strong reporting skills, with attention to detail
• Excellent communication and relationship-building skills
• Highly organised, able to manage multiple workstreams and deadlines
• A background or knowledge of the health and/or pharmaceutical sector

Desirable:

• Familiarity with pharmaceutical compliance and funding requirements
• Experience of working in/familiarity with the charity sector

• Would you like to work for an organisation that values its people and is friendly, fun, flexible with good staff benefits?
• Are you empathetic and compassionate with excellent communication and engagement skills?
• Are you a strong, practical, approachable, leader with proven management experience and a passion for making a positive difference to the lives of vulnerable people?
• Are you a confident practitioner with the ability to work independently and have the skills and experience to work effectively and collaboratively with a range of professionals?
• Are you super organised, proactive, energetic and enthusiastic with the ability to effectively lead, inspire, motivate and support a team to deliver a quality person-centered service to achieve the best outcomes for carers?
• Do you have experience of community outreach work and of managing and delivering front-line services for vulnerable client groups and have the skills and experience to deal effectively with challenging situations?

If the answer to all these questions is yes, and you’re looking for rewarding role where you can truly make an impact, then we’d love to hear from you.