Supporter experience assistant jobs

The Tower Project is an East London based disability charity that delivers a wide range of innovative services for children, young people and adults with learning disabilities and autism.

At the forefront of its innovative services delivery is the award-winning Tower Project Job, Enterprise, and Training (JET) Service, East London’s leading provider of supported employment and training services for young people and adults with learning disabilities and autism.

As Job Coach, you will empower adults of all ages with learning disabilities and autism to build real workplace skills through our paid accessible apprenticeship programmes. You will deliver focused, hands-on coaching to help apprentices succeed on their apprenticeships and progress into sustained employment, whether with their placement host or another employer.

Main Duties and Responsibilities

Job Coaching

You will provide hands-on workplace coaching that enables clients to develop competence, independence and resilience, supporting successful progression into sustained employment.

• Deliver in-work coaching, breaking tasks into manageable steps and systematically fading support.
• Conduct detailed job and task analysis to ensure clarity of role expectations.
• Support apprentices to develop technical skills, workplace behaviours and professional standards.
• Produce in work communication passports for apprentices and identify and implement reasonable adjustments in partnership with employers.
• Support apprentices to manage workplace anxiety, communication differences and confidence barriers.
• Develop natural workplace supports, including peer mentors and team-based assistance.
• Provide structured travel training to promote independent commuting.
• Monitor progress against apprenticeship goals and employment outcome targets.

Employer Partnerships and Placement Support

Maintain professional, positive relationships with employers and placement hosts secured through the JET employer engagement strategy.

• Act as the key day-to-day contact for employers once an apprentice is placed.
• Support employers to implement inclusive practices and reasonable adjustments.
• Provide guidance on supporting employees with learning disabilities and autism.
• Identify progression opportunities within existing employer partnerships.
• Escalate new employer development opportunities to the Employment Support Team.

Advice, Guidance and Development

You will deliver structured, person-centred support that enables clients to clarify their employment aspirations and take practical, achievable steps towards sustained paid work

• Develop vocational profiles identifying strengths, aspirations and support needs.
• Deliver structured one-to-one sessions reviewing progress and updating action plans.
• Support development of employability skills including CV preparation, interview techniques and workplace communication.
• Encourage independence, resilience and self-advocacy.

Monitoring & Reporting

• You will ensure accurate tracking of client progress and contribute to demonstrating service impact.
•  Maintain accurate and up-to-date digital records and action plans.
• Track outcomes and contribute to performance data and reporting requirements.
• Contribute case studies and evidence demonstrating sustained employment outcomes.
• Ensure compliance with safeguarding, data protection and health and safety policies.
• Support employers with completing workplace risk assessments prior to placement start.

Professional Responsibilities

• You will uphold high professional standards while contributing to the overall success of the service.
• Work towards agreed KPIs relating to sustained employment and progression.
• Participate in supervision, appraisal and ongoing professional development.
• Maintain knowledge of supported employment practice and inclusive workplace standards.
• Promote equality, diversity and inclusion in all aspects of work.
• Represent the service professionally with employers and partner organisations.
• Undertake any other reasonable duties required to support effective service delivery

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
We are seeking a proactive and organised individual to join our team as Administration Manager. As Manager of a small team of administration assistants, you will play a crucial role in coordinating administrative support across our Perth and Aberdeen offices, ensuring the smooth running of the organisation by providing support across several of the charity’s functions including fundraising, finance, marketing and operations.

The ideal candidate will have proven experience in a similar office or administration management role, ideally within the charity sector. They will be proactive in building positive relationships across the charity and will be confident managing projects, budgets and external suppliers. They will have experience of using CRM systems in a fundraising context, be solutions-focused and have a strong commitment to our mission.

This role will be based from our headquarters at Perth Airport, and occasional travel to our Aberdeen base will be required. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Proven experience in administrative management or office management roles.

• Knowledge of how CRM systems operate.

• Strong understanding of data protection (GDPR), confidentiality and safeguarding requirements.

• Experience managing administrative systems, processes, and office infrastructure.

• Demonstrated ability to manage budgets, financial processes, and procurement.

• Experience supervising or line managing staff or volunteers.

• Familiarity with CRM databases, HR systems, and basic IT troubleshooting.

• Experience of working with external IT suppliers and managing contracts of this type.

• Excellent organisational and time management skills.

• Strong written and verbal communication.

• Ability to prioritise competing demands and meet deadlines.

• High level of accuracy and attention to detail.

• Confident user of Microsoft 365 (Teams, SharePoint, Outlook, Excel, Word).

• Strong problem-solving skills and initiative.

• Ability to manage sensitive information with discretion.

• Effective decision making and ability to work independently.

• Adaptable.

Desirable

• Experience working in a charity, nonprofit, or values driven organisation.

• Experience of providing administrative support to a team of active and busy fundraisers.

• Knowledge of the requirements to deliver PCI compliance.

• Health & Safety knowledge, including risk assessments or trained Fire/First Aid certification.

• Experience developing or improving administrative systems.

• Experience managing suppliers and contracts.

• Experience of Donorflex.

• Project management experience or relevant certification.

• Advanced Excel or database skills.

• Ability to deliver training to staff or volunteers on processes or systems.

• Hard working and goal orientated.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process
Interviews will take place at our base at Perth Airport in Scone during the week commencing the 30th March 2026. 

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Monday 16th March 2026. 

Are you a creative, social and digitally‑minded communicator with a passion for charity and animal welfare?

We have an exciting opportunity for a Digital Marketing Officer to join our Income Generation & Communications team at Birmingham Dogs Home. This role plays a key part in helping us raise awareness, engage supporters and promote the vital work we do every day for dogs in need.

Birmingham Dogs Home has an established and growing online presence, and this role has been created to help us do more, engaging more people, telling more stories and increasing support for our fundraising, rehoming and welfare work.

About the role

Clear, engaging and compassionate communication is at the heart of what we do. As Digital Marketing Assistant, you’ll support the planning, creation and delivery of digital content across our social media channels, website and email communications, helping explain what we do, why it matters and how people can get involved.

Working closely with the Events & Community Fundraising Manager, you’ll help promote fundraising campaigns, events and appeals, support PR opportunities and ensure our communications reflect the real impact of our work.

This is a fast‑paced role within a busy animal welfare charity, where priorities can change quickly. It’s ideal for someone who enjoys variety, likes a challenge and wants to develop their digital marketing skills while working alongside a talented and supportive team.

What you’ll be doing

• Creating, scheduling and publishing engaging content across Facebook, Instagram, TikTok, LinkedIn and YouTube, including content for The Vet Clinic
• Supporting the creation of short‑form video content, particularly for TikTok and Reels
• Promoting fundraising activities, campaigns, appeals and events across digital channels
• Supporting the delivery of monthly supporter e‑newsletters and website updates
• Assisting with PR opportunities, case studies and positive news stories
• Monitoring performance and using insight to help improve engagement and future digital activity
• Working collaboratively with teams across the charity to gather content and share stories

About The Role

Hilldrop Road is a registered care home providing long term accommodation, support and care to up to 29 men with a history of alcohol misuse, homelessness and mental health conditions, with related physical health needs. The service has staff working on a rota basis including evenings and weekends as well as bank holidays and sleep-in shifts.

In this highly fulfilling role you will actively provide personal and physical care support to residents and enable them to access health, social and personal care services that will empower them to live fulfilling lives with dignity in a social care setting.

All residents are in receipt of ongoing recovery orientated needs assessment and support plans that actively promote their personal, social, cultural and familial identity, as well as specifying the health provision required to maintain as much independence as practicable in a registered care setting.

About you

We are looking for a dedicated, hardworking and assertive individual who is committed to providing the highest standards of care to our residents. You should be a conscientious person who must be able to demonstrate capability of responding appropriately to a variety of needs from our resident group.

Working hours are part of a 24/7 rota, shifts will include evenings, weekends, bank holidays and sleep-in shifts. Applicants will therefore need to be willing to work these shifts to meet the needs of the role. 

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know! 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups. 

How to apply

Click the ‘Apply Now’ Button at the top of the page to start your online application form. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website. 

Closing date: 10am on 5th March 2026

Interview and assessments on: 19th March 2026

Sahir has been on an incredible journey over the past four years. We have grown, strengthened our services and deepened our roots in the communities we serve. We are proud of what has been achieved and excited about what comes next.

Our CEO is stepping on to their next chapter, and we are taking the time to recruit the right permanent leader for what comes next at Sahir. In the meantime, we are looking for an Interim Chief Executive to help keep things steady, support the team and maintain the momentum we have built.

We are looking for someone who leads with empathy and compassion, works in partnership and brings the confidence and drive to support the organisation through a period of change.

About Us

Sahir is the oldest continuously operating LGBTQ+ charity in the Liverpool City Region. We are dedicated to fostering a brighter, healthier future for our communities.

We provide practical and emotional support, camaraderie and connection to:

· LGBTQ+ people

· People living with or affected by HIV

We actively confront injustice, combat discrimination and address inequalities. Through advocacy, partnerships and service delivery, we work to create a fairer and more equitable society for the people we serve. Our work is insight led and co-developed with our communities.

About the Role

This is a key interim leadership role focused on stability, continuity and care for Sahir during a period of transition.

The Interim Chief Executive will work closely with the Board, staff and partners to ensure Sahir continues to deliver safe, effective and person-centred services, maintains strong relationships and remains financially and operationally secure.

The role is not about changing direction. It is about protecting what has been built, supporting the team and helping Sahir move confidently towards the appointment of its next permanent CEO.

What We Are Looking For

We are seeking a senior leader who brings:

· Significant leadership experience in the voluntary, community, health, social care or equalities sector.

· Experience working with a Board of Trustees and supporting good governance.

· Strong financial oversight and organisational management experience.

· A calm, steady and values led leadership style.

· The ability to lead people well through transition and uncertainty.

· Strong relationship building skills and a partnership approach.

· Knowledge of issues affecting LGBTQ+ communities, people living with HIV and people seeking asylum is highly desirable.

What It Is Like to Work at Sahir

We want people to enjoy working at Sahir and to feel supported, valued and able to thrive. As a health and wellbeing charity, we place strong emphasis on staff wellbeing, reflective practice and work life balance.

We offer a friendly, inclusive and supportive working environment built on trust, openness and shared purpose.

Equality, Inclusion and Accessibility

Sahir is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified candidates regardless of race, ethnicity, gender identity, disability, religion or belief, sexual orientation or age.

Lived experience is valued at Sahir, but it is not a requirement. We are interested in people who share our values and want to contribute positively to our communities.

You do not need to meet every requirement listed to apply. If you feel aligned with our values and excited by the role, we encourage you to apply.

We are happy to discuss reasonable adjustments at any stage of the recruitment process.

​​We are really excited to have welcomed our new Director of Income Generation and Development to Brain Tumour Research this month, a great new start for the new year!​

This is a fantastic time to be joining our ambitious and growing charity and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraiser, to be based in the East Anglia region.​

As the Community Fundraiser covering East Anglia you will play a crucial role in helping the charity meet its strategic plans and objectives, which include campaigning to increase the national investment in brain tumour research to £35 million per year, while fundraising to create a network of seven sustainable Brain Tumour Research Centres of Excellence across the UK.  Your role will be to generate and grow our income through community fundraising activities, contributing to a regional team target of more than £1.5 million.​

• Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
• Do you live in Cambridgeshire, Norfolk or Suffolk?
• Do you have at least one years' experience of working in a professional Community Fundraising position?​

​

Have you answered Yes to these questions?

Does this sound like the opportunity to really get 2026 off to an amazing start? ​

If you are excited to learn more about this position, please take a read through our recruitment pack which is attached in this advert.​​

If you have the skills and ambition that we are looking for we welcome your application.  We are really looking forward to welcoming a new member to our team!

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Shape the Future of a Unique Regimental Museum

HorsePower, the Museum of The King’s Royal Hussars, is embarking on an ambitious transformation. We are developing a bold new “Museum of the Future” that will reinterpret over 300 years of regimental history through engaging, modern and interactive displays.

We are now seeking an experienced, motivated Fundraising Manager to play a pivotal role in raising £100,000 by mid-2027 to fund the redesign phase and to help establish strong, sustainable fundraising practice for the museum’s next chapter. This is an exciting opportunity for a fundraiser who wants real ownership, influence and the chance to make visible impact in a small but ambitious heritage organisation.

About HorsePower

Located at Peninsula Barracks, Winchester, HorsePower tells the story of The King’s Royal Hussars from 1715 to the present day, spanning India, Waterloo, the World Wars and modern conflict. The museum holds a fascinating collection and unique archives and is now launching a five-year strategic plan to become one of the most vibrant and accessible small military museums in the South of England.

The Role

This is a new role with scope to shape both strategy and delivery. You will lead on trusts, foundations, corporates and major donors, working closely with the Fundraising Trustee and Curator to:

• Build and manage a strong pipeline of funding opportunities.
• Write compelling grant applications and major funding proposals.
• Cultivate relationships with individual and corporate supporters.
• Put in place effective fundraising systems, processes and reporting.
• Develop long-term relationships for future capital funding appeals.

You will be confident working independently, comfortable in a small organisation and motivated by building something with lasting value.

Key Responsibilities

• Audit current fundraising activity, supporters and data
• Research, develop and submit high-quality trust and foundation applications
• Identify and cultivate prospective major donors and corporate partners
• Support stewardship, recognition and donor communications
• Maintain accurate CRM records and GDPR-compliant processes
• Produce concise monthly progress reports for trustees

About you – Essential.  You will bring:

• At least three years’ successful fundraising experience (trusts, foundations, major donors and/or corporate partnerships)
• A strong track record of securing significant gifts and grants, ideally within culture, heritage or the wider nonprofit sector
• Excellent written and numeracy skills and experience of crafting persuasive funding proposals
• Confidence building relationships with funders, trustees and senior stakeholders
• Highly organised working practices and strong attention to detail

Desirable - Experience in museums or heritage, an interest in military history, and a creative, entrepreneurial approach to income generation.

Why join us?

• A rare opportunity to shape a museum redevelopment from the ground up
• Flexible working in a supportive, purpose-driven organisation
• A high-impact role where your work will directly influence the museum’s future

Applications: Interested applicants are requested to submit a short covering letter or email stating why they are suitable for the role, a CV and two references.

Closing date: 25 March 2026
 

Interviews: Late March/early April (online first round, final stage in Winchester)

We may close early if sufficient strong applications are received.

HorsePower is committed to equality, diversity and inclusion and welcomes applications from all backgrounds.  We also welcome applications from candidates who may not meet every criteria but can demonstrate relevant transferable skills and experience gained through work, study, volunteering or other life experience.

The role

We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service.

About the role

• Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided).
• Deliver friendly, inclusive, and professional customer service to everyone visiting or donating.
• Play an active role in maximising shop income and sales so the charity can continue delivering its services.
• Process donations: sort, quality-check, price, and merchandise stock to maximise sales.
• Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor.
• Operate the till, handle cash, and follow agreed procedures.
• Support and work alongside volunteers, helping them feel welcomed, valued, and confident.
• Help maintain a safe, welcoming, and inclusive environment in line with the charity’s policies and values.

About you

• Experience in retail, customer service, or a similar role (paid or voluntary).
• Confident, friendly, and customer-focused approach.
• Reliable and able to take responsibility when on duty.
• Organised, with good attention to detail.
• A team player, happy to support volunteers.
• Physically able to move and handle donations safely.

We are seeking a passionate and knowledgeable Church Buildings Support Officer to help secure the long‑term, sustainable future of our historic church buildings—places of worship, community, culture, and heritage. In this vital role, you'll support congregations and community volunteers in caring for their buildings and championing their use for mission, ministry, and wider community benefit.

You will work across the Diocese to provide expert advice on building maintenance, heritage conservation, project management, funding, and community engagement—ensuring these unique buildings remain active, cared for, and sustainable for generations to come.

21 Hours per week to be worked over Monday to Friday, with some occasional evening and weekend meetings

About Care4Calais

Care4Calais is a volunteer-based charity providing essential aid and support for refugees in France and the UK. 

In the UK, we collect and distribute clothing, shoes, mobile phones, and other essential items, alongside offering social support and access to legal, medical, and educational services. In northern France, we operate year-round from Calais, working alongside local communities in Calais and Dunkirk to provide warm clothing, bedding, and services to displaced refugees living in challenging and dangerous conditions.

All of Care4Calais' operations are supported by a small, dedicated staff team, who supervise large volunteer teams to provide critical support to asylum seekers and people on the move in both the UK and France.

About the Role

Care4Calais is recruiting an Operations Support Assistant to support its humanitarian operations in the UK. You will join our team in a remote and part-time capacity, offering regular steady online support delegated by our Operations Support Officer for the UK.

The role requires a proactive, detail-oriented, IT-competent individual with strong written communication skills to offer ad-hoc support to a busy team - a team which registers UK volunteers, responds to incoming queries from the public, and manages ongoing administrative tasks for Care4Calais’ UK-based operations. 

Having an understanding of the asylum system within the UK, and therefore the environment that our volunteers work within as they support people that are seeking sanctuary here, is useful for the role. You will receive a thorough induction, and work alongside experienced team members.

Key Responsibilities

• Provide core operational support for Care4Calais’ operations in the UK alongside the UK Operations Support Officer and team of admin volunteers.

• Communicate with and register new volunteers joining our work, both virtually and on the ground, across the UK.

• Liaise with the public via email by responding to new incoming enquiries.

• Manage volunteer data as part of the registration process and store it appropriately, in-keeping with GDPR and Care4Calais policy.

• Navigate the spreadsheets and CRM systems used by our teams for volunteer information storage and management.

• Work alongside a small team to increase the speed and efficiency of our existing processes and procedures, and bolster operations whilst new processes are introduced.

Person Specification

Essential Criteria:

• Interest in, and alignment with, the work of Care4Calais, including justice for migrants and refugees

• Competent digital literacy, including the ability to use Google Workspace and spreadsheets effectively

• Strong written communication skills

• Excellent written and spoken proficiency in English

• An eye for detail

Desirable Criteria:

• Administrative and/or communications work experience

• Having an understanding of GDPR

• Experience working with teams from diverse cultural backgrounds

Diversity and Inclusion

Care4Calais is committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, including those with lived experience of the asylum and migration systems.

As a proud member of the Experts by Experience Employment Network (EBE), Care4Calais is dedicated to creating inclusive employment practices that recognise and accommodate the unique experiences of individuals with lived experience. We ensure that our recruitment processes are fair, transparent, and accessible to all candidates, regardless of background.

We strongly encourage individuals with lived experience to apply, particularly those who meet the essential criteria for the role.

Application process:  Please submit your CV, and you will be invited to answer some brief questions. No cover letter is required.

Closing Date:  This job ad closes on 13th March. We are actively interviewing and this job opportunity may close early if we find an appropriate candidate before the closing date. We are looking for immediate starters.

Interviews:  Will take place on a rolling basis, so we encourage you to apply early.

We are seeking a Finance Officer with excellent numerical skills and attention to detail, and good inter-personal skills to join our friendly Finance Team at Yeldall Manor. This is a fantastic opportunity for someone with a passion for helping others to join a Christian organisation dedicated to supporting men in their journey of recovery from addiction to drugs or alcohol.

As Finance Officer, you will support and deputise for the Finance Manager in all aspects of the finance role including Accounts Payable and Accounts Receivable, bank and cash reconciliation and the processing of donations (please see the Job Description for more details). You will also support our residents in the management of their money and benefits and accompany them to relevant appointments. A driver’s licence is essential for this role.

You will have relevant accounting/bookkeeping qualifications e.g. AAT Technician Level and have experience of financial management, ideally in the not-for-profit sector. You will be a quick learner, able to manage multiple priorities and enjoy working as part of a small team that has a real impact upon people’s lives.

Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.

This is a full-time, permanent position (40 hours per week) although 32 hours would be considered for the right person. You will work as part of a small, friendly team within the Finance & Fund-Raising office, located in a beautiful rural setting outside Reading. Free lunch is provided daily with staff and residents. Remote working is not applicable for this post.

If you're excited about this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a cover letter explaining your suitability for the role as outlined in the job description. For an informal discussion regarding the role, please contact Noelene Bradley at Yeldall Manor.

We look forward to hearing from you!

Title: Healthcare Assistant

Reports to:  Patient Services Manager  

Based at: Remote Worker– however must be able to travel as and when required to meetings and/or events

Job Purpose: To provide direct support to patients and support to all areas of the Charity Group

Working Hours: Monday – Thursday 09:00 – 17.30, Friday 09.00 – 17.00

Key Responsibilities:

· Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature

· Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed

· Maintain Patient Services documentation and make sure details are updated with clear and concise information

· Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances

· Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums

· Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with ...Series etc

· Build a central database of case studies / patient stories whether written or recorded

· Contribute content for the monthly e news and regular newsletters including patient stories, FAQ’s and latest news and updates with resources to Patient Service Manager

· Propose titles and speakers for patient educational events and develop virtual educational videos

· Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries.

· Support Patient Services Manager with administrative tasks/requests

Person specification:

- Sufficient healthcare knowledge and empathy when managing enquires

- Excellent verbal and written communication skills

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage own workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum

Citizens UK

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Purpose

This role will report to the Executive Director, Finance and Operations, and will be responsible for providing executive assistance to three Executive Team members; the Executive Director, Finance and Operations (EDF&O), the Director of Communications and External Affairs (DCEA) and the Director, London (DL). The main duties include scheduling meetings, handling correspondence and assisting with the management of projects that all Directors are involved in. To be successful in this role, you will be able to initiate, meet deadlines and communicate effectively. Ultimately, you will be identifying and addressing the needs of the Executive Director/Directors, performing management and administrative tasks and building good working relationships to increase the effectiveness of the organisation.

Main Responsibilities

Working as the Executive Assistant & Project Manager to three Executive Team members for Citizens UK, reporting to Executive Director, Finance and Operations, your main responsibilities will include:

Contribute towards CUK’s mission and strategic objectives through Executive Support function

· Manage Executive Director/Directors diaries including booking meetings, scheduling attendees and organising venues, in person and online.

· Manage Executive Director/Directors correspondence including prioritising and responding to emails.

· Schedule Appraisal and Supervision meetings and visits: ensuring Executive Director/Directors time is well used through proper preparation and follow-up with direct reports, other local staff and external stakeholders.

· Process expenses for Executive Director/Directors as well as processing of invoice payments.

· Maintain an electronic filing system, ensuring processes and software are up to date and in working order.

· Provide management and administrative support to assist Executive Director/Directors in their workload.

- Lead coordination of monthly financial budget calls, including scheduling and managing diaries for approximately 17 chapter meetings each month, alongside quarterly budget review sessions.

- Provide live meeting support for all budget calls, including screen sharing, documenting key points, managing attendance, and ensuring smooth delivery of all administrative aspects.

- Serve as Secretariat for the monthly Operations and Organisational Development (OOD) Team Meetings, including drafting agendas, circulating papers, taking accurate and timely minutes, and producing post-meeting action logs.

- Maintain and manage the OOD SharePoint site, ensuring documents, actions and meeting materials are updated, accessible, and appropriately organised.

- Act as the primary administrative point of contact for the OOD team, responding to queries, managing workflows, and ensuring effective communication across the team.

- Work closely with the Director of Organisational Development, providing proactive support in planning, preparing and running the OOD meetings they chair.

- Oversee action tracking and follow-up for all meetings, ensuring progress is monitored, deadlines are met, and information is escalated where appropriate.

- Support wider departments of each of Executive Director/Directors, as well as wider organisational and project administration, as required, to ensure smooth operational functioning during the maternity leave period.

Build and manage projects and achieve work targets effectively

· Co-ordinate projects and ensure follow-up with team members where required.

· Create and manage systems to monitor performance of the Chapters, Projects and staff supervised by Executive Director/Directors: e.g. through reporting mechanisms and supervisions and appraisals.

· Maintain an action log Executive Director/Directors including following up with those responsible to ensure actions are taken. Manage their workflow and to-do list, assisting with prioritisation and the delegation of tasks to staff.

Learning, expertise and inclusion

· Undertake appropriate personal and professional development.

· Provide others with relevant and helpful advice and technical support.

· Proactive in maintaining own wellbeing at work.

Develop and manage internal and external relationships

· Build and maintain good working relationships with staff and stakeholders.

· Schedule meetings as required, setting agendas and circulating any papers.

· Work collaboratively across Citizens UK to ensure that interactions meet the expectations of our network and stakeholders.

· Take minutes at meetings as requested at other meetings where necessary e.g. Executive Team, CUK Leadership Team, staff meetings and external meetings.

· Manage and coordinate work within team and colleagues across CUK.

· Effectively liaise with external stakeholders, suppliers etc.

Communications

· Assist with drafting and producing communications e.g. newsletters, emails and other media, liaising with the Comms Team.

· Attend/dial in and take minutes of meetings.

· Provide team and stakeholders with regular, timely communications.

· Attend meetings and represent CUK effectively to audiences in meetings and at events.

Knowledge Management

· Ensure data is handled and managed in a GDPR compliant manner.

· Maintain an electronic filing system, ensuring processes and software are up to date and in working order.

Managing income and resources

· Ensure careful use and stewardship of CUK’s resources when booking venues, travel and incurring other expenses.

· Create and manage admin systems to track income resources effectively.

Contribute towards the CUK mission & strategic objectives Demonstrates enthusiasm and commitment to the function and the core mission of CUK. Reliably implements and participates in the development of policies, procedures, and values in the delivery of work across the team.

Build and manage

projects and achieve

work targets

effectively Identifies opportunities, initiates and manages projects; incl. planning and organising work effectively. Delivers on functional KPIs and targets. Delivers to time and budget.

Learning, expertise

and Inclusion Keeps up-to-date with functional good practice, incl. within third sector. Tains and coaches others giving relevant advice and technical support., incl. ensuring team have access to training and development opportunities. Displays self-awareness of DEI issues and good practice. Considers the impact on direct reports. Acts as a role model for DEI awareness and implementation. Is alert to and manages the impact of DEI issues for direct reports and stakeholders.

Develop and manage

external

relationships Proactively develops and nurtures new and existing relationships that further CUK goals; manages a diverse range of relationships. Seeks feedback and acts to ensure that stakeholders are having a good experience of working effectively with CUK.

Develop and manage

internal

relationships Manages and coordinates their work within team and with colleagues across CUK. Effectively line managers and develops staff. Encourages a culture of transparency and sharing across CUK.

Communications Provides stakeholders with regular comms; ensuring their needs are met with timely, appealing, communication materials. Represents CUK effectively to audiences in meetings and at events.

Knowledge

Management Responsibility for ensuring team members record and store data accurately and GDPR compliantly.

Generate income

and resources Contributes to plans and proposals to grow sources of income/ manage resources. Negotiates with suppliers/ third parties to reduce cost base. Participates in the development of funding proposals.

Safeguarding, Health Proactively undertakes risk assessment and responsibility for team wellbeing.

& Safety & Wellbeing Proactive in maintaining own wellbeing and supporting direct reports in managing their own wellbeing at work.

Personal Specification

(D) Desirable, (E) Essential

Qualifications

QUALIFICATIONS

· Degree or Diploma in Business Administration or associated subject (D)

EXPERIENCE

· Provision of administrative and diary assistance to Executive level (E)

· Experience of handling a wide range of correspondence (E)

· Project management skills to track and monitor progress across teams (E) (D)

· Taking and writing minutes, developing reports and presentations (E) (D)

KEY SKILLS AND KNOWLEDGE

· Able to build relationships with a range of people and communicate clearly (E)

· Advanced level Microsoft Office, particularly Word, Excel, PowerPoint, SharePoint and Outlook (E)

· Diplomatic approach and discretion in handling sensitive and confidential information. (E)

· Previously developed time management and prioritisation skills. (E)

PERSONAL QUALITIES & VALUES

· Ability to take initiative and work independently (E)

· Self-motivated and adaptable (E)

· A positive enthusiasm for working within third sector and aligned with Citizens UK’s values (E)

About the application process

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Axial spondyloarthritis (axSpA) is a painful, lifelong inflammatory condition affecting around 1 in  people. Despite this, awareness remains low and diagnosis is often delayed.

ASIF brings together 60 patient organisations across 48 countries to raise awareness, strengthen patient voices and improve understanding of axSpA globally. We are a small, fully remote team who care deeply about the work we do and about working supportively and collaboratively with one another.

We are now looking for an organised, proactive and thoughtful Project Co-ordinator/ Operations Assistant to help us deliver a major international online research study, while also supporting our wider activities.

This is an opportunity to be part of something meaningful - research that will help shape advocacy, awareness and understanding for people living with inflammatory arthritis around the world.

The Role

Your time will be split approximately:

• 70–80% supporting an ambitious international research project·
• 20–30% supporting ASIF’s wider operations

You will work closely with our Project Manager, international member organisations and scientific partners to support all stages of the study, from set-up and ethics submissions through to recruitment, reporting and sharing findings globally.

Alongside this, you’ll help with events, communications and general organisational support, because in a small team, we all contribute where needed.

About You

We’re looking for someone who:

• Has experience supporting research projects (ideally in healthcare or epidemiology)
• Is highly organised and comfortable managing detailed documentation
• Communicates clearly and confidently in English         
• Is proactive, reliable and solutions-focused
• Is comfortable working remotely and independently
• Enjoys collaborating with people from different countries and cultures
• Understands what it means to work in a small organisation; flexible, supportive and hands-on

Most importantly, you’ll be someone who takes pride in doing careful, thoughtful work that contributes to real-world impact.

Key Information
Location: Fully remote (preferably within 2 hours of GMT)
Salary: £35,000–£40,000 per annum
Hours: 37.5 per week (flexible working)
Contract: 18 months (extension subject to funding)
Closing date: 11 March 2026
Interviews: First interviews, 18/19 March (online)