Supporter experience manager jobs

Senior Corporate Partnerships Manager

Salary: £42,000 - £50,000
Contract: Permanent
Location: Hybrid (average 2 days per week in London office)
Closing date: 15 Jan

Benefits: Generous annual leave, pension scheme, wellbeing support, and flexible working options 

We have an exciting new opportunity for an experienced Senior Corporate Partnerships Manager (New Business) at a leading UK charity. This is a great opportunity for a target-driven, motivated new business fundraiser looking to develop their career in a successful team and have a meaningful impact.

This is an exciting role for someone who wants to lead on high-value, strategic partnerships that deliver measurable impact. You’ll join a forward-thinking team with a new fundraising strategy and a highly qualified pipeline, ready to hit the ground running.

As part of this exciting role, you will drive the corporate partnerships strategy to meet ambitious income targets and support organisational growth. You will lead on securing multi-year, six-figure partnerships with major UK and global companies, while building and managing strategic relationships with senior decision-makers. Acting as a senior ambassador at industry events, you will represent the charity and develop innovative partnership models that align with corporate social responsibility objectives and deliver mutual value.

To be successful as the Senior Corporate Partnerships Manager you will need:

• A proven track record of securing multi-year, six-figure corporate partnerships

• Substantial experience in corporate fundraising and partnership development, ideally New Business related, with track record of raising income to target.

• Outstanding influencing and negotiation skills with the ability to engage senior stakeholders.

If you would like to discuss this role with us, please email your CV to [email protected] or contact us and quote the reference 2739EI.

Ashby Jenkins Recruitment are a specialist charity recruitment agency, passionate about improving equality across the sector. You can read more about our commitment to diversity here.

If enough applications are received, the charity reserves the right to end the application period sooner.

Project Coordinator - Thriving Futures

Job Title: Thriving Futures Project Coordinator

Contract: FTE Fixed term until 31/08/2030

Reports to: Thriving Futures Programme and Partnerships Manager

Office Location: Hybrid role (home) and at least 2 days per week in our London, Brixton office

Benefits: 26 days annual leave plus bank holidays, flexible working, pension contribution, Employee Assistance Programme

Please let us know if you need support, have a reasonable adjustment request or have a question by contact us.

About Black Thrive Global

We exist to change the odds stacked against Black people by embedding race equity into systemic change so that thriving is not the exception but the norm.

Global Black Thrive evolved from the work of the Black Thrive Lambeth Partnership, which was established in 2016 to address the inequalities that negatively impact the mental health and wellbeing of Black people in Lambeth. Black people’s cumulative exposure to negative experiences and poor outcomes are not unique to Lambeth and Black Thrive Global was founded in 2020 to address the detrimental outcomes for Black people of African and Caribbean descent wherever they may be located.

Our work covers all life stages – children and young people, working age adults and older adults. Our guiding principle is to centre the lived experiences of Black communities in all that we do, and our strategic priorities are to embed race equity in systems change and to decolonise the evidence landscape.

Job Description

Role Description

Black Thrive are looking for a motivated Project Coordinator to join the Thriving Futures team. This role will be dedicated to support the organisational workstreams to deliver engaging programmes to Black communities both regionally and nationally.

Project and relationship management skills and experience are key in this role and requires knowledge or experience working in a projects/programme coordination environment. We’re looking for someone who has excellent administrative and stakeholder management skills, as much of this role will be leading on overseeing the delivery of the programme with external stakeholders (up to senior level), who are driving delivery both locally and strategically.

You will be supporting the Thriving Futures Partnerships and Programme Manager, to monitor and deliver the objectives of the project. This will be a combination of design, delivery, analysis, evaluation and report writing; to help us tell the story of our progress along the way.

Black Thrive uses a work systems application and Microsoft Excel to efficiently track and achieve the strategic objectives of the Thriving Futures - Scaling Systems Change programme.

• Relationship management with project leads and teams across London, Birmingham, Scotland, and Wales, encouraging strong collaboration, best practice and communication.
• Provide tailored one-to-one support in facilitating monthly face to face team and hybrid meetings to resolve challenges and co-develop practical solutions. 
• Monitor project delivery across workstreams to ensure deliverables are achieved on time, within scope, and within budget.
• Track and manage changes, risks, and issues, maintaining up-to-date logs and dashboards to support effective decision-making.
• Budget monitoring, escalating discrepancies and coordinate financial processes, including requesting invoices.
• Collect, analyse, and interpret both quantitative and qualitative data to produce accurate reports that demonstrate programme impact to funders.
• Maintain and update Black Thrive’s project management system to ensure efficient and transparent delivery of the Thriving Futures workstream.
• Organising, cofacilitating cross-functional meetings and events, including Thriving Futures Collective meetings, bringing stakeholders together to drive progress.
• Manage associated administration such as diary coordination, agenda preparation, presentation design, minute-taking, and action tracking.
• Oversee the communications calendar, filter content requests, and draft compelling internal and external communications drafts to promote Thriving Futures activities.
• Provide on the ground backbone support to localities through one-to-one guidance and in-person visits, strengthening programme delivery.
• Represent the programme at key engagement events; including community assemblies and workshops that may occur outside core working hours.
• Contribute flexibly to cross-functional delivery activities across localities as required.
• Collaborate with the Black Thrive Global HR & Admin Manager and the Operations team on broader team initiatives as needed.
• Ensure compliance with relevant legislation and organisational policies, including equality, safeguarding, health and safety, data protection, and financial governance.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Personal Specification

Essential

• 1-2 years’ experience in project coordination and administration within an organisation managing multiple and/or complex programmes and partnerships.
• Experience in project management and/or project coordination with track records of monitoring, tracking risks, compliance and self driving small projects.
• Experience in diary management, facilitating project meetings, and creating action plans.
• Minimum of 2 years’ experience in stakeholder management across varying levels of seniority.
• Proficiency in Microsoft Excel and SharePoint (or equivalent systems).
• Excellent written and verbal communication skills, with the ability to adapt complex information for diverse audiences.
• Requirement to occasionally travel to visit localities and attending events locally across London and nationally. 
• Strong interpersonal skills and ability to build effective relationships with stakeholders from different professional backgrounds.
• Commitment to equality and inclusion, with a solid understanding of the experiences of Black people of African and Caribbean descent and a strong drive to address systemic barriers impacting health and wellbeing.
• Highly organised, with strong attention to detail, the ability to prioritise competing demands, and to manage a high workload effectively.
• Solutions-focused mindset, with resilience and the ability to remain optimistic and results-oriented in challenging situations.

Desirable

• A bachelor’s degree or project management qualification (or equivalent experience).
• Experience using project management platforms such as Monday, Asana etc
• Flexibility to attend out of working hours key events (where required)

· To apply, please submit a CV and a cover letter via CharityJob.

· Interviews will take place: Monday 9th and Tuesday the 10th February 2026

Title: Capacity Development Officer 

Type: Employee (100%)

The contract will be managed by a third party (Remote) that will act as the legal employer, handling payroll and compliance, while specifying the applicable British employment conditions (right to work, working conditions).

Contract duration: Permanent contract

Reporting to: Capacity Development Senior Manager

Start date: March 2026

Location: UK based with valid work permit – home based with co-working space access

Application deadline: 23 January 2026

About the NCD Alliance

The NCD Alliance (NCDA) is a global civil society alliance of 400+ civil society members across 80 countries dedicated to supporting a world free from preventable suffering, disability and death caused by noncommunicable diseases (NCDs). Over 14 years, NCDA has built a reputation as a leading global advocacy organisation on NCDs, a globalthought leader on NCD policy and practice, a convener and mobiliser of the NCD civil society movement, a partner togovernments and WHO and other UN agencies, and an advocate for meaningful involvement of people living with NCDs (PLWNCDs). Please find more information about the NCD Alliance in our website.

Job description

The Capacity Development unit seeks an officer to support the implementation of the Advocacy Institute programme.The Advocacy Institute is a flagship programme of the NCDA that strengthens NCD civil society with a focus on coalition building and advocacy. It includes Seed, Accelerator and Regional tracks reflecting the different levels of readiness of alliances and their needs. The Seed track supports the establishment and strengthening of NCD civil society networks incountries/regions where these are non-existent or nascent. The Accelerator track works with established NCD alliances to spur advocacy efforts where there are windows of opportunity for specific policy change. The Regional track supports coalition building, advocacy and accountability opportunities of regional alliances. The programme supports selectedgeographies via a combination of grants, technical assistance, peer-to-peer learning, and training; the position will also support the delivery of such offerings.

The Capacity Development Officer will support the roll-out of the Seed and Accelerator tracks, currently in the last year of the Advocacy Institute third phase 2024-2026, and its work with different national alliances aiming to increase the capacity of NCD alliances to drive effective locally-owned advocacy campaigns. In 2026, the officer will also support the evaluation process for the third phase and the design and scoping of the Advocacy Institute fourth phase. 
 

Core responsibilities:

•Support the roll out of Advocacy Institute particularly the seed and accelerator tracks in their different components: grants, technical support, and trainings.

•Support the CD unit in grant management duties, including grantee communications, revision of technical and financial proposals, grant award and grantee reporting.

•Support the organisation of the Advocacy Institute trainings, webinars and events as required, includingparticipant support, administrative functions, supporting curriculum development, and evaluation.

·Support the evaluation process of the third phase of the Advocacy Institute (2024-2026).

·Support the scoping of the fourth phase of the Advocacy Institute.

·Leverage NCDA expertise providing technical assistance to alliances and facilitating networking opportunities, enable access to NCDA expertise, advocacy advice and support, and also access to a broader network of advocates who can provide peer-to-peer support.

•Support the provision of written content to promote regional and national activity through NCD Alliancecommunication channels, including social media and website.

•Support the maintenance of regular communications with national NCD alliances for advocacy and network updates.

•Support the maintenance of an updated contacts database of regional and national NCD alliances.

•Support the development of research and knowledge products as needed (e.g., civil society mappings,guides, reports, programme documentation, etc.).

•Support the maintenance of up-to-date Capacity Development content in the NCDA website.

•Handle administrative responsibilities in support of Capacity Development activities as needed.

•Support the mobilisation of regional and national NCD alliances in support of global advocacy campaigns,including Global Week for Action, and any other opportunities.

Required competencies:

·Advanced university degree in public health, international relations, public policy, or similar, with a minimum of 2 years of relevant work experience in the non-profit area.

·Demonstrated interest and understanding of global health and development; policy-oriented research and advocacy, knowledge of NCDs would be ideal, particularly on aspects related to NCD prevention (e.g., alcohol control, food policies, environmental health/air pollution) and control (e.g. access to medicines, Universal health coverage, primary health care, NcDs/HIV integration) and NCD financing. Health policy and/or public health background is preferred.

·International work experience is highly desired, as well as professional knowledge of research, advocacy, policy and/or programmes.

·Excellent organisational and strategic planning skills and ability to successfully manage competing priorities and meet deadlines.

·Capacity to work independently and collaboratively in an international team environment with solid interpersonal and verbal communication skills.

·Excellent judgment, strategic thinker, initiative taker.

·Excellent analysis, writing and oral communications skills in English – foreign language skills are a plus (Spanish and/or French).

·Solid knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

·Availability for international travel (10%; as needed)

Diversity and inclusion are a priority at the NCD Alliance. We are committed to cultivating a fair and healthy environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles.We work to ensure that our recruitment processes are as inclusive as possible to everyone.

Closing date for applications: 23 January 2026. We regret that we are only able to contact shortlisted candidates

Job Title: Project Officer

Salary: £31,138 per annum

Position Type: Full time / Fixed term Feb 2026 to Dec 2026

Reports to: Programme Manager

Based at: Blackfriars Settlement, 9 Rushworth Street, SE1 0RB (with flexibility – see below)

Working Hours: Five days a week, 9am-5pm

Pension: School Food Matters pays pension contributions at 7% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during the school holidays

The role is split between working at School Food Matters’ offices (9 Rushworth Street) and Southwark Council offices (160 Tooley Street). You will also be required to travel to schools in Southwark approximately 2-3 days per week.

Background to School Food Matters

At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.

Job Purpose

· To support Southwark Council’s School Food Team to create a sustainable food environment using a whole school approach in Southwark schools

Key Tasks include

· Work closely with Southwark Council’s School Food Team to support their aims through the Southwark School Meals Transformation Programme

· Perform school visits for quality monitoring of school food (training provided) and write a report with key recommendations

· Support secondary schools in Southwark to write and implement a school food action plan and policy following these visits

· Support with the development of Southwark Council branded resources and workshops for school staff

• Create and deliver in-person and online workshops to support school staff to become school food champions
• Maintain an excellent relationship with Southwark Council, and support with written and verbal reports
• Complete the Southwark Council Mandatory training as required
• Collect data and maintain accurate records relating to the programme
• Gather content for our website and social media platforms
• Keep line manager updated on progress

· Keep up to date with SFM safeguarding requirements and reporting procedures

• Contribute to the smooth-running of SFM at this time of growth
• Maintain the ethos of the charity and positively promote our work at all times

· The Project Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!

Person Specification

Essential

· Registered nutritionist or advanced understanding of nutritional guidelines and health promotion

· Good interpersonal skills, with experience of building relationships

· Confident engaging with a variety of audiences (students, headteachers, school staff and parents), including communications via email, virtual and face to face meetings with the ability to deliver workshops & presentations

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Self-motivated and optimistic with a can-do attitude

· An interest in food education and children’s health

Desirable

· Experience of working for a charity or not for profit organisation

· Experience of working in or with schools

· Experience in delivering food education and/or improving children’s health

Harris Hill is seeking an Events Officer ASAP, to cover an interim permanent recruitment period at a national charity in London on a full time basis. 

Pay £14.99 plus holiday pay.

Scope of role

To manage an agreed portfolio of fundraising events, taking place throughout the year, and to provide high levels of supporter care, ensuring income and expenditure targets are met for each event.

To be a full and effective member of the Events Fundraising and wider Fundraising & Supporter Relations team, sharing best practice and working collaboratively with colleagues to maximise opportunities.

Experience:

Experience of working within a fundraising, marketing or customer service environment

Experience in event organisation

Customer relationship management experience including database management

Experience of executing marketing and communications plans through traditional and new media

Experience of working with agencies and suppliers

If you are immediately available and would like to find out more, please apply for more details. 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Job purpose

To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

What We’re Looking For:

• Ability to give accurate, personalised advice and support clients to make informed decisions
• Experience carrying out detailed casework and acting on behalf of clients when needed
• Strong record keeping, with case notes completed to required standards and deadlines
• Commitment to keeping debt advice training up to date
• Good teamwork and the ability to manage your own workload while meeting targets
• Commitment to following organisational policies and procedures

• Commitment to working in line with Toynbee Hall’s values:
  • Inclusive – open-minded, transparent, collaborative; seeking fresh and alternative perspectives.
  • Courageous – principled, ambitious, and acting with integrity.
  • Empowering – shifting power, sharing knowledge, and enabling people to take action for themselves.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan to cover your healthcare needs specified in the policy

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

How to Apply

Complete our online application for, attach your CV and a Cover Letter.

Application deadline is 25 January 2026

JOB TITLE: Lead Youth Services Worker (Northern Ireland)

RESPONSIBLE TO: Director, Northern Ireland

HOURS OF WORK: 25 hours a week (flexible with some evenings)

LOCATION: Office based, with travel across Northern Ireland.

DURATION: Fixed Term – 5 Years 

SALARY / GRADE: Grade 5 (£30,738 - £33,921 FTE)

KEY WORKING RELATIONSHIPS

•Adopted Young People in Northern Ireland

•  Director Northern Ireland & Northern Ireland staff

•  Wider AUK youth staff

 •Representative staff from educational establishments.

PURPOSE OF THE ROLE

To develop, implement and evaluate the Banter Project youth service in partnership with adopted young people in Northern Ireland.  These young people range in age from 14-25 years and live throughout Northern Ireland.  The role will primarily work with the project participants, but has additional relationships with community organisations, educational establishments and employers to ensure that all project goals and outcomes are efficiently and effectively met.

MAIN DUTIES AND RESPONSIBILITIES

• To lead the development and delivery of all elements of the Banter Project adopted young people’s service within Northern Ireland in a fun, interactive, interesting and an ability appropriate manner.

• To support the project participants to play an active role in the design and implementation of a programme of monthly activities for adopted young people. Sustaining and developing a monthly social hub, supporting the development of basic life-skills, and preparation for opportunities in further education, training, employment.

• To support a Youth Advisory Group (YAG) in its role to enable adopted young people to steer the Banter Project while developing skills which promote independence, personal development, social and life skills, leadership, and community involvement.

• To organise and supervise the work of the Youth Services Support Worker to deliver the Banter Project. 

• To provide opportunities to connect with, and signpost to, relevant services, particularly those who work with care experienced young people.

• To develop and implement robust monitoring and evaluation to review individual goals, track progress and impact, via data and analysis of outcomes to assess effectiveness and areas for improvement.

• To record service activity using the electronic data management systems to collate in preparation for reporting and learning opportunities.

• To gather output and outcome data from the Banter Project service in accordance with the quality assurance systems within AUK. 

• Work with other staff members to deliver a high-quality project for our adopted young people and their adoptive parents.  Work as part of a team to contribute to a positive work environment and shared goals. 

• To attend internal and external training/meetings as appropriate, to remain connected with broader adoption issues, relevant policies, working practices, and network with other youth work providers in Northern Ireland.

• To engage in supervision and professional development.

We are recruiting a part time Transport Lead to join our new initiative: Live Longer Better in an Age Friendly Hertfordshire where your skills can make a meaningful impact within local communities. This post is for 21 hours per week and will be hosted by North Herts and Stevenage CVS.

This pivotal role within the programme team supports the effective delivery of our work within local places so that more people across the county can enjoy their later life.

Working under the programme Lead and working closely with the programme team you will take responsibility in ensuring that the local delivery plans are implemented, working with the wider stakeholders in the local community.

You will work on key actions, such as working with transport providers on support of bus shelter upgrades, leading on the chatty bus campaign, supporting the implementation of age friendly training for bus drivers and improving access to transport information, as well as other forms of transport including community transport schemes. In addition, you will play a key role with the programme communications and working with local communities, including overseeing and maintaining our approach to keeping contact with members, responding to enquiries and requests, coordinating events and email communications.

You will be responsible for day-to-day delivery of the local action plan, working independently while maintaining strong communication with the programme team and working with the locality leads on issues raised via local information gathering which highlights a broader, county wide related issue. You will support ongoing review and development of processes as the programme evolves, ensuring our approach remains effective and responsive.

To Apply: Submit your CV together with a supporting statement telling us how you meet the person specification by the closing date of noon Monday 19 January 2026.

Interviews will be held on: 28th January, 2nd and 5th February 2026.

For further information please visit Age UK Hertfordshire's website.

Responsibilities

• Implement the action plan for transport, ensure it remains on track and is delivered within agreed times.
• Collaborate with partners to align local priorities and advance the Age Friendly agenda, establishing Age Friendly Partnerships(s) and working groups as required.
• Represent the programme and partner organisations at local community events, partnership meetings and engagement activities.
• Support establishment and ongoing delivery of local Older People’s Forums or equivalent structures to ensure strong resident voice in shaping priorities.
• Work with local authority and VCFSE partners to identify and pursue funding opportunities that can support local Age Friendly projects and innovation.
• Recruit local organisations, community groups and stakeholders to join the Age Friendly Network and strengthen commitment to age-friendly practices and sign up to the Age Friendly employer pledge.
• Participate in programme steering groups, providing insight from local delivery to inform countywide planning, priorities and system-level action, and vice versa.
• Lead or support delivery of local campaigns and engagement activities, including initiatives linked to national movements (e.g., International Day of Older People, Act Now Age Better, Take 5 to Age Well).
• Promote and support awareness, recruitment and engagement with the Age Friendly Ambassador Programme across the local area.
• Support development and implementation of the action plan for the local area, ensure it remains on track and is delivered within agreed times.
• Manage volunteers who will be supporting the implementation of the local action plan.
• Engage stakeholders across community, voluntary and statutory sectors to build commitment, through attending meetings.
• Establish means by which to engage with local people, raise awareness and interest in participating in the initiative.
• Research and coordinate policy development in line with this work.
• Prepare and present briefings and reports about progress against plans, at internal and external events.
• Produce written reports as required for internal management purposes as well as for wider external publication.
• Maintain a ‘lessons learned’ document to support and guide other areas wishing to progress an 'Age Friendly' assessment and programme of work.
• To develop an understanding of the needs of older people which are not being fully met and feed this information into the ongoing development plans for our services, and to help us target activity to address these needs.
• To assist with the evaluation of service feedback and ensure that relevant information is acted on by services and also used to develop future services.
• Keep accurate records using the partnership’s client management system.
• Set up Network meetings and record minutes.
• Ensure all activities are delivered in accordance with agreed policies and procedures e.g. equalities and diversity, health and safety, confidentiality, data protection etc.
• Support regular network communications, including the monthly newsletter and member bulletins.
• Work with the team to ensure the online resources and web pages are up to date, accurate and accessible to members, and meet the needs of new and potential members.
• Promote and support open and effective collaboration across the programme.
• Carry out all duties in a professional manner and in line with our values

You will have:

• An excellent understanding of project management
• Excellent administration and time management skills.
• Excellent IT / information management skills.
• Excellent presentation skills.
• Good written & spoken communication skills.
• An understanding of the needs and concerns of older people, including those living with long-term conditions or disabilities or are underserved.
• Knowledge of statutory or voluntary agencies, ideally in Hertfordshire, and how they relate to those over 55 years of age.
• Knowledge of GDPR and its’ application in managing activities and volunteers.
• An understanding of marketing and communications.
• The ability to build effective working relationships with a range of people across sectors, and organisations, representing people of different cultures, background and beliefs.
• Ability to think strategically and develop/deliver detailed implementation plans.

You should have experience of:

• Team administration, supporting teams and individuals
• Working on multiple projects and managing multiple deadlines & stakeholders simultaneously.
• Working with membership, contact or stakeholder management tools (e.g. excel, CRM).
• Managing volunteers.
• Working collaboratively with other organisations.

Are you an experienced finance professional looking for a role that combines technical expertise with meaningful impact? Join the Diocese of Guildford’s finance team, where you’ll manage complex financial operations for a charitable organisation with significant assets and diverse activities.

What You'll Do:  

Reporting to the Finance Manager, you will provide financial support and advice to budget holders, clergy in training and other stakeholders. You will maintain accurate accounts and asset registers across a diverse portfolio including education buildings, training activities, clergy costs, and property assets. 

Some of the Key Responsibilities of the role: 

• Prepare and maintain accounts for property assets, education projects, and training activities 

• Deliver accurate management reports and financial advice to budget holders 

• Oversee VAT returns, reconciliations and statutory reporting 

• Support capital funding allocations and monitor project budgets 

• Ensure compliance and integrity across all financial processes 

We are looking for a Senior Finance Officer who will bring: 

• Proven experience in accounting including financial reporting, reconciliations and budget monitoring 

• Strong understanding of charity finance and grant funding 

• Advanced Excel and IT skills, experience with Xledger or similar systems is a plus 

• Ability to communicate financial concepts clearly to non-financial stakeholders 

• A collaborative and proactive approach to problem-solving 

Please refer to the attached Job Descriptions for the full details of the Senior Finance Officer 

Benefits of the role include: 

• Competitive salary within the Charity Sector 

• A 10% non-contributory pension scheme 

• Life assurance provision of 3x annual salary 

• 25 days annual leave per year, plus bank holidays increasing to 26 days after the first year. 

• An employee assistance programme 

• Ongoing learning and development opportunities 

Ready to Apply? 

Submit your CV along with a detailed supporting statement (cover letter), outlining how you meet the essential and desirable criteria in the person specification. The supporting statement is an essential part of the application process and thus a failure to provide this information will mean that the application will not be considered.

We will shortlist and interview on a rolling basis as applications are received and we reserve the right to close the vacancy early.  

The Diocese of Guildford take our responsibility for the safeguarding of children and adults seriously. Our recruitment processes reflect this commitment. 

We take your privacy seriously. To understand how your personal data will be processed during the recruitment process, please read our Candidate Privacy Notice before applying 

We believe that diversity is a strength. We actively welcome and encourage applications from candidates of all backgrounds and identities, particularly those who identify as female, younger, of a UK Minority Ethnic/Global Majority Heritage, or disabled, as it is essential that we reflect the diversity of the communities we serve. 

Please note that if you are shortlisted and are unable to attend on the interview date, it may not be possible to offer you an alternative date. 

Generalist Adviser

Department:

Advice Services

Reports to:

Team Leader

Working hours:

37 hours per week

About us

Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.

Role overview

You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. Face-to-face appointments also take place in our Cardiff office and at our community locations.

For more information, please read our job description.

During your training you will work 9am to 5pm. Because our telephone lines are open to clients between 8am and 7pm, once you have completed your training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm. We will give you plenty of notice of your shift. On occasion, you will also be required to work from home on Saturdays from 9am to 1pm, for which you can claim TOIL.

We welcome applications in the Welsh language.

Equity, Diversity & Inclusion (EDI)

Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.

Disability Confident

We are a Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to:

• All of the actions to be a Disability Confident employer
• Offering at least one activity to get the right people for our organisation
• At least one activity to keep and develop our people
• Successfully completing the Disability Confident self-assessment

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Interview date:

Wednesday 21 and Friday 23 January 2026

Start date:

Monday, 23 February 2026

• £35,802 per annum (£28,641.60 pro rata per annum) based on 30hrs per week

• Birmingham

• Part-Time

• Permanent

• Working Hours per week - 30 Hours 

  About us:

  Founded in 1962, our clients organization is a registered charity and company limited by guarantee, Their board of trustees ensures they meet their charitable aims, supported by a dedicated team of well-trained staff. They provide individualized, person-centred services that help people lead fulfilling lives and reach their full potential. Known for their high-quality support, they play a key role in Birmingham's mental health system and collaborate with local organizations to challenge the stigma surrounding mental distress.

  The Role:

  Our client is seeking an experienced and passionate Registered Residential Care Home Manager to lead a 13 Bedded registered care home, supporting adults with mental health need, This is a fantastic opportunity for a dedicated professional to make a real difference in people’s lives. Whilst ensuring compliance with CQC standards and delivering exceptional care and leading a team of support staff, in line with our clients operational policies.

  Key Responsibilities:

  · Develop and maintain a safe, supportive, and recovery-focused environment for residents

  · Build positive relationships with residents, families, and external stakeholders.

  · Drive continuous improvement and uphold the highest standards of care

  · To identify opportunities for service improvements.

  · Ensure the home operates in line with CQC regulations and our clients policies.

  About you:

  · Experience of working in a service regulated by the Care Quality Commission

  · Experience of management and leadership

  · Experience of working with the NHS or Public Sector.

  · Experience of mental ill health, either personally or professionally.

  · HSC (NVQ) level 4 in Management or equivalent or willingness to study.

  · Experience of delivering services within a values framework.

  OUR Clients Values:

  Our clients Vision and Values apply not only to all their service provision but also to how they treat each other and how they are as an employer. Their Values provide a Framework for not only what they do but how they do it.

  · They Celebrate People

  · They are Better together

  · They Inspire Hope

  · They Champion Change

  · They Bridge the Gap

  Closing Date for Applications: Wednesday 21st January 2026

  Interviews to be scheduled for: Thursday 29th January & Monday 2nd February 2026

Role Description

The purpose of the Executive Assistant role is to provide administrative, organisational and coordination support to the Executive Team, ensuring their time and attention are aligned with organisational priorities, goals, and objectives. The role covers executive coordination, governance administration and project support.  The Executive Assistant enables effective decision making across the Leadership Team, supports the smooth delivery of priorities, and contributes to the execution of long-term strategic goals.

The Executive Team comprises the Chief Executive, Operations Director and Business Development Director.  They work together as part of the Leadership Team, comprising key leaders from across the charity.

Excellent attention to detail is crucial, as is the ability to operate with discretion and flexibility. A high standard of written and verbal communication is essential. The role requires collaboration across Finance, HR, Trustees, and external stakeholders, and an understanding of effective charity governance would be desirable.

This role requires a high level of emotional intelligence, sound judgement, and the ability to build trusted relationships across all levels of the organisation. Success in this role depends on a proactive mindset, strong interpersonal skills, and the ability to remain calm and resourceful under pressure. The Executive Assistant must be highly dependable, detail-oriented, and capable of managing sensitive information with discretion and professionalism.

Responsibilities

Executive Coordination

• Manage calendars, inboxes, travel and meeting preparation for Executive Team
• Coordinate agendas and logistics for internal and external meetings
• Liaise with stakeholders, clients and partners to ensure smooth engagement

Governance Support

• Own the established governance timetable, board meeting scheduling, and trustee communications
• Draft and distribute board packs, take minutes, and track actions
• Support governance processes in collaboration with the Operations Director
• Support trustee onboarding, training, and engagement
• Ensure timely completion of Charity Commission and Companies House submissions
• Leverage AI tools and platforms to enhance business processes

Strategic communications

• Communicate with external stakeholders on behalf of the Executive Team
• Coordinate staff events and meetings
• Work with marketing and communities & projects teams for conferences and external events

Project support

• Support ongoing transformation projects in collaboration with Head of Business Functions
• Support recruitment and onboarding for senior roles led by the Head of Business Operations
• Support strategic planning and performance tracking led by the Operations Director and Business Development Director
• Support handover and re-onboarding of Executive Assistant on her return April 2027

Role Requirements

Required:

• Minimum of four years’ experience in a similar role.
• Experience supporting senior leaders in a fast paced and changing environment, taking initiative and managing competing deadlines calmly and flexibly.
• Confident communicating with the executive and leadership team, trustees and external partners in a professional and timely way.
• Able to handle sensitive and confidential information with discretion and good judgment.
• Confident coordinating meetings, preparing papers and taking accurate minutes.
• Ability to research, digest, analyse and present material clearly and concisely.
• Ability to identify and apply AI-driven tools to enhance business activities and using AI to streamline workflows and personalise business engagement.
• Comfortable stepping into an established role quickly and maintaining continuity during the maternity leave period.

Desirable:

• Experience in charity governance
• Experience in project support/management

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

We are committed to flexible working and are open to requests for different working patterns. This includes part time arrangements and four day working week requests, which we will always consider as part of the recruitment process.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.

Interviews expected to take place on week commencing the 2nd of February 2026.

This is an exciting opportunity to manage a volunteer programme for a specialist helpline and digital service for survivors of sexual violence. You will have oversight of our passionate team of volunteers including their recruitment, training and supervisison, as well as coordinating our anonymous helpline, live chat and email service which can be essential support for people who have experienced sexual violence.

This role will be ideal for you if you are organised, approachable, able to motivate others, have experience providing trauma-informed support, have knowledge of and experience in safeguarding, and are passionate about supporting survivors of sexual violence or abuse.

Please read the attached job description and person specification to learn more.

Based At TRC’s offices in Trafford, some homeworking is optional (1 day a week)

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Mental Health Support Worker – Crisis House
Reference: 325
Responsible to: Crisis House Coordinator
Salary: £24,366 per annum, pro rata for part time (Salary review after successful probation completion)
Contract: Permanent
Hours: Full time 37.5 hours
Working days: Shifts available covering 7-day rota, Early: 7am-3pm, Late: 2pm-10pm Nights: 9pm-8am
Based: Crisis House – Hemel Hempstead

About the Service
Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis.

The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Service Objectives
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are:

• To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.
• To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.
• To remain a source of independent support for all Service Users.
• To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.

About the Role
As a Crisis House Support Worker you will be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for applications is 23rd January 2026.
Interviews to be held week commencing 2nd February 2026.
N.B. Please quote reference number 325 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation.

In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.