Supporter service manager jobs

Prison Facilitator - Bank Staff

Location: South Central Region (HMP Aylesbury and HMP Bullingdon)

Department: Prison delivery

Salary: £16.98 per hour

Hours: Various

Contract Type: Bank

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator on a bank working basis to work across the South Central region, covering HMP Aylesbury and HMP Bullingdon. Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the Central region, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the region including possible overnight stays.

This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

Closing date: 18th January 2026

Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.

REF-225 748

Hybrid. Your work address will be our office in the Liverpool City Region. Regular in-person presence here or at partner sites, one to two days per week, is essential to this role.

As our Senior Service Designer you will lead and deliver place-based change work at Capacity, with a specific focus on the Fundamental Voices programme and on growing service design practice across a portfolio of projects. In this role, you will combine hands-on service design practice with design leadership.

You’ll be supporting the delivery of Fundamental Voices, a five-year system-change initiative from Capacity and the National Lottery Community Fund, designed to transform how children, young people and families influence the design and delivery of public services.

Leading in a in a relational, inclusive, and developmental way, as Senior Service Designer you will:

• Have strong hands-on user-centred design skills across the full design lifecycle, including discovery, definition, prototyping, and testing

• Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate

• Support clients and partners to navigate uncertainty, identify strategic choices and make informed decisions in complex environments.

• Have experience supporting colleagues or partners to build confidence and capability in service design and co-production approaches.

See our job pack for a full job description.

What we need

• Strong hands-on service design skills across discovery, definition, prototyping, and testing, with the ability to

translate insight into tangible concepts.

• Ability to lead and communicate design strategy across teams, organisations, and portfolios, ensuring

alignment with organisational vision and system-change goals.

• Experience delivering design and co-production with children, young people, families, or other marginalised groups.

• Experience leading or influencing design practice across multiple projects or portfolios.

• Experience applying user-centred and participatory design methods to system-change initiatives.

See our job pack for a full person specification.

 The extras

• For full time roles: 27 days annual leave (plus bank holidays). If you’re coming to us with up to 33 days annual leave, we’ll match it.

• 2 Capacity bank holidays per annum.

• Flexible working (including majority working from home).

• Free eye-tests, vouchers for glasses.

• Scottish Widows Pension Scheme, matched up to 6%.

• Funded health support including counselling, physiotherapy etc.

• Holiday buy-back scheme (up to 5 per annum).

• Team days and socials. Free lunches (yes there is such a thing). 

• A great team to work with (but we would say that).

To Apply

For further information please visit our portal via the apply button, where you can download our job pack and apply! 

Closing date Midnight, Sunday 18th January 25. 

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

MSI seeks a Global Programmes and Philanthropy (GPP) Manager to support the management of a large-scale five-year multi country programme funded by the Children’s Investment Fund Foundation (CIFF).  The Manager will be responsible for supporting The Challenge Fund Programme (2024-2028), a $100m programme with global and bilateral investments from CIFF to advance sexual and reproductive health services and increase modern contraceptive prevalence in six countries across West and Central Africa.

Working in the Challenge Fund programme team (composed of a Head of Challenge Fund, another GPP Manager and two GPP Advisers), the GPP Manager will actively support the Niger and DRC Country Programmes and partners’ implementation, ensuring delivery of agreed deliverables (including payment by results KPIs) for the Challenge Fund Programme. In addition and given the strong focus on co-funding of this investment, the Manager will be responsible to support the Niger country programme with their programme funded by the Gates foundation. 

They also work very closely with other relevant donor teams, International Operations and Technical services departments to ensure MSI and donor priorities are reflected in programmes and learning agenda. The Manager will play a critical role in donor relationship management including effective and timely reporting and serve as an important internal resource and ‘donor champion’. This is an exciting and internally high-profile role that requires excellent financial and data analysis skills, strong communication and facilitation skills, analytical and problem-solving skills, excellent ability to work across teams to deliver results, and great attention to detail.

This role and programme team is part of the broader team supporting CIFF investments. The team oversees the technical design and execution of CIFF investments and is responsible for safeguarding and advancing MSI’s relationship with CIFF as a key contributor to achieving MSI’s mission. The team provides organizational leadership to ensure that MSI’s strategy, policy, systems, and capacities are responsive to donor priorities and investments and that CIFF programming advances the MSI2030 strategy.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven ability to liaise effectively with and collaborate with diverse stakeholders, including global, regional, national, local, public, and private partners.
• Excellent skills in communicating evidence, excellent facilitation skills with proven ability to synthesize complex technical component into easy-to-understand briefs or presentation.
• Demonstrated ability to establish and maintain effective relationships across cross cultural settings to achieve mutual objectives and maximise opportunities.
• Exceptional problem-solving abilities and demonstrated confidence in handling difficult situations.
• Demonstrated ability to meet deadlines, perform under pressure and reputation for consistently delivering results to a high standard.
• Be data-literate with an attention for details. Able to analyse and interpret datasets and spot trends.
• Fluent English and French oral and written communication skills.
• Good Excel proficiency

To perform this role, you’ll need the following experience:

• Experience of managing CIFF or Gates Foundation donor-funded projects preferable, or large restricted foundations/government/institutional donor (multi-country desirable), including project monitoring and reporting against payment deliverables, proactive risk management and escalation (essential)
• Experience in writing and editing reports, or externally facing project information for donors or other external stakeholders (essential)
• Financial management experience including budgeting, budget tracking and financial performance analysis (essential)
• Demonstrable experience managing complex relationships across organisations and across countries (essential)
• Experience in delivering capacity building support and skills development of others in either a technical area or project management skills, in order to meet project deliverables (essential)
• Understanding of the sexual and reproductive health and family planning fields (desirable)

Formal education/qualification

• Educated to degree-level essential, master’s degree desirable.

Please see the job description on our website. 

Location: London, UK (minimum of 2 days per week in the office) or any country programme where MSI operates in.

Full-time: 35 hours a week, Monday to Friday.

Contract type: 12-month fixed term contract (maternity cover).

Salary: £40,000 - £51,000 per annum for UK based candidates, for all other country programmes the salary will be banded within the national local context.  

Salary band: BG 9

Closing date: 22nd January 2026 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information and tailored support. We have a committed, dedicated staff team, and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Communications Officer, your responsibilities will include:

• Raising the profile of Carers First by creating engaging and accessible content across digital and offline channels

• Supporting increased local presence and visibility of Carers First across the areas we work

• Assisting with the development and delivery of campaigns and projects, helping to increase engagement and promote our work locally

About you

To be successful in this role you will need:

•  Some experience supporting communications and stakeholder engagement activities across a range of channels

• The ability to help deliver campaigns and contribute to the implementation and monitoring of communications plans

• Awareness of how analytics can be used to measure performance and support improvement

• Good written and verbal communication skills, with attention to detail and accuracy

• Well organised, with the ability to prioritise tasks and meet deadlines

• Good IT and digital skills, including use of Microsoft Office and familiarity with digital tools such as email platforms, CMS, and social media scheduling software

• Positive interpersonal skills, able to build relationships and work collaboratively as part of a team

• Motivated and reliable, able to work with some independence while seeking guidance when needed, and committed to the charity’s values

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.  

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.  Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to Apply

For a full job description and to apply, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process

The closing date for applications is 5.00pm on 26 January 2026.

Each application will be assessed against the Person Specification and successful candidates will be invited to an interview via Teams on Tuesday, 03 February 2026. Time to be advised.

Schools and Programme Coordinator / Senior Coordinator – (London)

Salary: Coordinator/Senior Coordinator £28,860 – £34,500 depending on experience. (Salaries over £29,900 reserved for more senior/experienced candidates only).

Contract: Full time permanent contract

Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking Coordinators to work in London

Reporting to: Programme Hub Manager

About the Role:

We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career.

Our Coordinators work with young people studying in schools and colleges who face barriers to higher education and employment. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.

About You

What we’re looking for in our new Coordinator(s) includes:

· Enthusiastic about connecting young people to opportunities, particularly those facing barriers to work.

· Have a ‘can-do’ attitude, as a small charity you will be expected to get involved in a variety of our programmes and activities – including development of our programmes and processes

· Be able to work within established programme structures, but still be responsive to the individual needs of employers and young people  

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· An additional discretionary “Day for You”, (pro rata for part-time)

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form  explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 23rd January 2026. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found. 

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this via this Charity Jobs site.

Job purpose: The Early Years Educator/Practitioner will deliver the highest quality of care and curriculum in line with Ofsted guidelines. They will inspire by delivering an exciting, child-led, play-based curriculum. 

An opportunity to join our wonderful, community-focused preschool at the YMCA Sovereign Centre in Reigate. We are looking for individuals who are experienced and passionate about working in Early Years to join our caring and committed team.

Hours of work: 30 hours per week, Monday to Friday 08:30 to 15:00, term time only. 4 or 5 day roles available. 

Location: YMCA Pre-School, Sovereign Centre, Slipshatch Road, Reigate RH2 8HA 

Salary / pay rate: Early Years Educator Level 3 Qualified £17,907.12 (based on 5 days/week, term time only)

Main Responsibilities:

 To provide a diverse range of experiences for children to learn through play  To provide high standards of customer service to children, parents and other stakeholders  To work in cooperation with other team members, to provide a caring supportive environment in which children can thrive  To act as a key worker for a group of individual children.  Keeping development records up to date and working in partnership with parents, to support each key child’s development  To observe key children and plan for each child’s next steps of development on a weekly basis  To liaise with parents/carers to ensure each individual child’s needs are recognised and met  To report termly to the Pre School for each key child’s age and stage  To report any safeguarding concerns to the Pre School Manager and support them with safeguarding for the setting  Comply with the organisation’s childcare policies and procedures  Take part in training and development for own knowledge and understanding  Maintain excellent working relationships with parents, staff and other agencies. Acting as a good role model to children and other staff members  To attend regular staff meetings  Follow YMCAES safeguarding, child protection and safer working practice policies at all times, taking any concerns regarding health or/and wellbeing to your line manager or senior management  To ensure that any information regarding a child, their family or another member of staff is kept completely confidential  Act in the interests of your own safety & the safety of others at all times  Undertake any other duties and responsibilities reasonably requested by the management of the organisation  Report to your line manager any potential risks to which YMCAES is or may be exposed

Benefits: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half-price YMCA childcare for dependents. There is free parking available at all sites. YMCA East Surrey also operates a Bike to Work Scheme. Pension - There is a YMCA East Surrey pension scheme - details available on request

Closing date & interviews: Applications will be assessed upon receipt.

YMCA East Surrey is committed to providing and creating equality of opportunity, inclusion, and valuing diversity. As an organisation, we believe reflecting the diversity of the local community and wider society brings a variety of ideas, perspectives, and experiences that create a productive work environment.

We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

YMCA East Surrey is committed to the safeguarding of children and vulnerable adults.  In the process of recruitment, selection and appointment we implement a range of Safer Recruitment procedures including DBS Checks to ensure children and vulnerable people are safeguarded.

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

 An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

 Accessibility if you require assistance or have questions regarding the application process, please do contact us

We are recruiting four dedicated Locality Officers to join our new initiative: Live Longer Better in an Age Friendly Hertfordshire where your skills can make a meaningful impact within local communities. These roles will be hosted by Age UK Hertfordshire and North Herts and Stevenage CVS.

These pivotal roles within the programme team support the effective delivery of our work within local places so that more people across the county can enjoy their later life.

Working under the programme Lead and working closely with the programme team you will take responsibility in ensuring that the local delivery plans are implemented, working with the wider stakeholders in the local community.

You will provide direct support across multiple local areas on key actions, such as leading on walking audits, take a seat campaigns, and working with local stakeholders to identify, implement and embed age friendly priorities. In addition, you will play a key role with the programme communications and working with local communities, including overseeing and maintaining our approach to keeping contact with members, responding to enquiries and requests, coordinating events and email communications.

You will be responsible for day-to-day delivery of the local action plan, working independently while maintaining strong communication with the programme team. You will support ongoing review and development of processes as the programme evolves, ensuring our approach remains effective and responsive.

Responsibilities

• Lead engagement with district, borough, town and parish councils to embed Age Friendly principles within local strategies and service delivery, and support them through the process of preparing for and achieving formal Age Friendly accreditation.
• Collaborate with district partners to align local priorities and advance the Age Friendly agenda, establishing Age Friendly Partnerships(s) and working groups as required.
• Represent the programme and partner organisations at local community events, partnership meetings and engagement activities.
• Support establishment and ongoing delivery of local Older People’s Forums or equivalent structures to ensure strong resident voice in shaping priorities.
• Work with local authority and VCFSE partners to identify and pursue funding opportunities that can support local Age Friendly projects and innovation.
• Recruit local organisations, community groups and stakeholders to join the Age Friendly Network and strengthen commitment to age-friendly practices and sign up to the Age Friendly employer pledge.
• Participate in programme steering groups, providing insight from local delivery to inform countywide planning, priorities and system-level action, and vice versa.
• Lead or support delivery of local campaigns and engagement activities, including initiatives linked to national movements (e.g., International Day of Older People, Act Now Age Better, Take 5 to Age Well).
• Promote and support awareness, recruitment and engagement with the Age Friendly Ambassador Programme across the local area.
• Support development and implementation of the action plan for the local area, ensure it remains on track and is delivered within agreed times.
• Manage volunteers who will be supporting the implementation of the local action plan.
• Engage stakeholders across community, voluntary and statutory sectors to build commitment, through attending meetings.
• Establish means by which to engage with local people, raise awareness and interest in participating in the initiative.
• Research and coordinate policy development in line with this work.
• Prepare and present briefings and reports about progress against plans, at internal and external events.
• Produce written reports as required for internal management purposes as well as for wider external publication.
• Maintain a ‘lessons learned’ document to support and guide other areas wishing to progress an 'Age Friendly' assessment and programme of work.
• To develop an understanding of the needs of older people which are not being fully met and feed this information into the ongoing development plans for our services, and to help us target activity to address these needs.
• To assist with the evaluation of service feedback and ensure that relevant information is acted on by services and also used to develop future services.
• Keep accurate records using the partnership’s client management system.
• Set up Network meetings and record minutes.
• Ensure all activities are delivered in accordance with agreed policies and procedures e.g. equalities and diversity, health and safety, confidentiality, data protection etc.
• Support regular network communications, including the monthly newsletter and member bulletins.
• Work with the team to ensure the online resources and web pages are up to date, accurate and accessible to members, and meet the needs of new and potential members.
• Promote and support open and effective collaboration across the programme.
• Carry out all duties in a professional manner and in line with our values

You will have:

• An excellent understanding of project management
• The ability to influence a wide range of stakeholders, including local authorities, VCFSE partners, community groups and older residents.
• The ability to manage sensitive situations, differing viewpoints and competing priorities constructively.
• Excellent administration and time management skills.
• Excellent IT / information management skills.
• Excellent presentation skills.
• Good written & spoken communication skills.
• An understanding of the needs and concerns of older people, including those living with long-term conditions or disabilities or are underserved.
• Knowledge of statutory or voluntary agencies, ideally in Hertfordshire, and how they relate to those over 55 years of age.
• Knowledge of GDPR and its’ application in managing activities and volunteers.
• An understanding of marketing and communications.
• The ability to build effective working relationships with a range of people across sectors, and organisations, representing people of different cultures, background and beliefs.
• Ability to think strategically and develop/deliver detailed implementation plans.

You should have experience of:

• Supporting programme or project teams through coordination, communication and organisational tasks.
• Working on multiple projects and managing multiple deadlines & stakeholders simultaneously.
• Working with membership, contact or stakeholder management tools (e.g. excel, CRM).
• Working autonomously and managing workload independently, including in remote or lone-working environments.
• Managing volunteers.
• Working collaboratively with other organisations.

For further information about the roles and the Live Longer Better in an Age Friendly Hertfordshire   please visit Age UK Hertfordshire's website.

Interviews will be held on: 28th January, 2nd and 5th February 2026.

Migrants Organise is seeking an experienced and values-driven Co-Director to join our leadership team and work closely with our CEO and the Senior Leadership Team (SLT) to strengthen Migrants Organise’s organisational infrastructure, support growth and sustainability.

This is a pivotal leadership role that combines strategic vision, grassroots solidarity movement building with hands-on management. The Co-Director will contribute to key aspects of organisational development, including strategic leadership, fundraising and financial management, staff management and development, governance, and capacity building of our grassroots membership to ensure that our mission and movement values are reflected in our internal systems, culture and external impact.

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:

Service Design & Delivery 

• Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme

• Develop and refine service model, workflows, triage criteria, and beneficiary journeys 

• Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up 

• Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback 

• Manage your own caseload alongside Programme Head responsibilities. 

Team Leadership & Development 

• Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) 

• Provide coaching, oversight, and reflective practice opportunities for squad members 

• Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth 

• Lead START Programme Daily Huddles 

Collaboration & Partnership 

• Build strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

• Become the charity’s expert on navigating entitlements for the bereaved community. 

• Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals 

• Support the Head of Service in forming partnerships that enhance START’s offer 

Monitoring & Evaluation 

• Track and report on beneficiary engagement, support outcomes, and follow-up actions 

• Use insights, working with the Head of Research & Impact, to adapt and improve the service over time 

• Ensure CRM records are complete, accurate, and used to inform delivery decisions 

Contribution to Charity-Wide Goals 

• Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

• Act as a representative of Scotty’s at sector events or external meetings where appropriate 

• Support content development by sharing anonymised stories, insights, and themes 

The 30-day goals for this role are:

• Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases. 
• Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. 

The 60-day goals for this role are:

• Scoped and met with key stakeholders. 

• Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.

• Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. 

• With the Head of Service, supported the design of a light CRM for initial use in START casework.

• Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.

• Drafted a training plan for new START caseworkers. 

The 90-day goals for this role are:

• Launched the new START Programme.

• Built strong partner networks for any needed referrals or information gathering to support casework.

• Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). 

About You:

Must-Have

Experience in service delivery, casework, or personalised support services 

Ability to lead a new programme from concept to delivery 

Strong team leadership and relationship-building skills 

Excellent organisational and communication skills 

Nice-to-Have 

Familiarity with military family life or bereavement support 

Background in adult mental health, social care or wellbeing services 

Experience in service co-design with users or lived experience groups 

Safeguarding knowledge or training 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.

Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

 Job Description Deputy CEO

Help us to prevent self-harm and abuse so that every young person can lead a safe and fulfilled life free from the risk of serious harm from themselves or others.

Pay: £45,000 pro rata per year

Hours: Flexible working hours 3-4 days a week

Hybrid role 50:50 in the Harrow office and remote

Reporting to CEO

Benefits

· 28 days’ holiday rising to 30 after 1 year (including public holidays) 

· Pension scheme – Employer contributions 6% 

Professional development opportunities 

· Flexible Working – Right to request flexible hours or patterns 

· Hybrid Working – Balance between office and home working 

· Additional day of leave over the Festive period 

· Hot drinks provided on site

The wïsh centre is a Registered Charity in London Borough of Harrow that helps young people to stop self harming so that they can live a life free from the risk of serious harm. Every year we support over 150 children and young people ages 12-25 years through long term psychotherapy and peer support groups. We deliver our work in schools and colleges and at our Centre in Harrow. We have a twenty year evidenced track record of success and a small and dedicated team.

 We have a new three year strategy where we will focus on enhancing the capacity of wïsh Harrow so that we can support more young people and will continue to focus on partnership work with youth voice being central to, and informing, all that we do.

Purpose of the Role

The Deputy CEO is a new and exciting role that is pivotal in supporting the CEO in leading the charity, ensuring operational excellence, strategic growth, and sustainable impact. This role combines leadership, governance, income generation, stakeholder engagement, and quality assurance to help drive the charity’s mission forward.

The Deputy CEO will work closely with the CEO, enhancing capacity to recruit and retain staff and diversify sources of funding to ensure the sustainability of our service.

You will be responsible for creating new partnerships and commissioning opportunities and help us with income generation and the stewarding of funding relationships whilst keeping an overview of the quality of our services and how we communicate about our work.

You will be entrepreneurial and fast thinking, with skills of persuasion and strategy. Experience of working in the education, charity, mental health or social care field will be an advantage together with a genuine drive to improve life chances for young people.

Evidence of a track record in securing funding and commissioning is crucial.

Leadership & Governance

· Deputise for the CEO when required, ensuring continuity of leadership and decision-making.

· Contribute to strategic planning and the implementation of the charity’s vision and values.

· Prepare board papers, coordinate board meetings, and take accurate minutes to support effective governance.

· Act as a member of the senior leadership team, contributing to high-level decision-making.

Fundraising & Stakeholder Engagement

· Support the CEO in securing funding through high-quality bids and proposals to trusts, foundations, and corporate  partners.

· Secure leads for commissioning with local schools and colleges and potential partnerships.

· Develop and steward strong relationships with funders, sponsors, local authorities, and other key stakeholders.

· Represent the charity at external events and meetings.

Operational & Team Management

· Manage and support a small staff team, including recruitment, induction, supervision, performance management and annual appraisals.

· Act as the Designated Safeguarding Lead (DSL) when required.

· Ensure all areas operate efficiently, meet compliance and safety standards, and support the charity’s purpose.

Policy and Monitoring and Evaluation

· Responsibility for Monitoring and Evaluation, including funder and impact reports

· Coordinate and manage policy development, risk management, and charity administration.

· Lead the creation and presentation of annual reports, impact evaluations, and other stakeholder funding reports and communications.

· Monitor KPIs and targets to ensure the charity meets its funding requirements and achieves positive outcomes.

· Support quality assurance processes

Data & Systems

· Maintain effective recording systems for both quantitative and qualitative data.

· Use management information systems to inform practice and identify trends.

· Ensure the website, social media and external communications are robust and effective.

Person Specification

Essential Skills & Experience

· Experience in a senior management role.

· Experience of writing successful funding bids and of commissioning.

· Track record of developing collaborative partnerships with other organisations.

· Understanding of, and commitment to the issues we work with and our values.

· Producing monitoring and evaluation and impact reports.

Desirable

· Strong leadership, influencing, and communication skills.

· Excellent organisational and problem-solving abilities.

· Financial expertise in budgeting and financial management.

· Thorough understanding of the charity sector and business functions (HR, IT, finance).

· Experience in strategic planning and stakeholder engagement.

· Knowledge of safeguarding and quality assurance frameworks.

· Familiarity with regulatory bodies and compliance standards.

· Knowledge of marketing and communications including websites and social media.

This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).

KEY RESPONSIBILITIES: 

1. CRM management (Beacon) 

• Ensure the charity’s CRM is accurate, up to date and used consistently across the team. 

• Conduct regular spot checks and data quality reviews. 

• Support the transition to CRM-driven reporting. 

• Develop and maintain CRM admin processes, templates and documentation (including user guide). 

2. Governance, compliance & policy administration 

• Maintain organisational policies, procedures, training records and compliance documentation. 

• Schedule reviews cycles and follow up with team/trustees for updates. 

• Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.). 

• Keep governance and compliance well-organised and accessible. 

• Contribute to improving workflows, systems and processes. 

3. SharePoint & digital systems maintenance 

• Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system. 

• Ensure documents are saved, organised, version-controlled and archived. 

• Keep SharePoint updated and functioning well. 

• Support staff with basic digital troubleshooting and liaise with IT support when required. 

4. Memberships, subscriptions & Organisational admin 

• Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts. 

• Maintain a central register of renewal dates and ensure timely payments. 

• Support procurement of equipment, supplies and services. 

5. Meeting coordination & minute taking 

• Manage meeting schedules, invitations, and logistics for: 

• AGM 

• Board/trustee meetings 

• Trustee/team meetings 

• Working groups and subcommittees 

• Prepare and circulate meeting papers. 

• Attend meetings, take accurate minutes and distribute them promptly. 

Chief Executive Officer - The Brain Charity
Location: Liverpool-based - occasional travel across Merseyside and the UK
Salary: £75,000 per annum + 10% company pension
Contract: permanent, full-time

Are you ready to lead a values-driven charity that supports people affected by neurological conditions and their families across Merseyside and nationally?

The Brain Charity is a Liverpool-based national charity supporting adults, children and their families affected by any of more than 600 neurological and related conditions. Founded in 1993 by neurologists at The Walton Centre, we have grown a centre-based offer, hospital liaison roles and a national information, training and support service - from practical welfare and legal advice, counselling and rehabilitation (Neuro Gym) to peer connection via The Brain Food Café and employer/school training. We put lived experience, co-production and neuro-inclusive practice at the heart of everything we do: more than half of our staff and many of our volunteers have lived experience of neurological conditions.

As our next Chief Executive, you will:

• Strategic leadership: Develop and deliver a 3–5 year strategy and an operational plan with clear priorities that secures the charity’s long-term impact and sustainable growth.
• Values leadership: Model and embed the charity’s person-centred, inclusive and co-productive values across services and culture.
• Growth & income diversification: Lead development of diverse income streams — fundraising, legacies and commercial activity — to strengthen financial resilience.
• Partnerships & advocacy: Strengthen senior relationships with NHS partners, local authorities, commissioners and wider stakeholders; amplify the charity’s voice in neuro-health and community settings.
• Service quality & impact: Embed rigorous outcome measurement, quality assurance and contract compliance so our impact drives commissioning and service development.
• People leadership: Stabilise staff morale, lead and develop a high-performing Senior Leadership Team, and promote wellbeing and inclusive working practices.
• Governance & financial stewardship: Provide timely, high-quality reporting to the Board; oversee budgeting, forecasting and risk management to safeguard financial sustainability.

Who you are:
 

• An experienced Chief Executive or senior director with a minimum of three years’ experience at CEO or equivalent level.
• Proven track record of winning and managing commissioned contracts and delivering against local authority or health contracts.
• Skilled at building strategic partnerships and commanding credibility with senior stakeholders across health, local government and the voluntary sector.
• Confident at leading turnaround and financial sustainability work - experienced in budgeting, forecasting and making difficult decisions when needed.
• A values-led, collaborative leader with high emotional intelligence, resilience and a commitment to co-production and inclusion.

Why The Brain Charity?

• Lead a respected, person-centred organisation with a unique, wide-ranging offer across advice, emotional support, rehabilitation, social connection and national training.
• A high-impact role where you can stabilise the organisation, professionalise fundraising and scale services strategically.
• Liverpool-based centre with hybrid working and national reach — a chance to influence neuro-health practice and commissioning across the UK.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 19th January 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� About the Role

Oak provides school teachers and pupils with the highest-quality curriculum and lesson resources across all subjects and age groups.

In this role, you will join our engineering leadership team to manage engineers across our product squads and platform teams, supporting them to thrive and grow. You will work closely with product and platform colleagues to enable effective delivery and continuous improvement, and you will contribute to hiring a diverse mix of permanent colleagues and freelancers to ensure we have the capability needed to deliver our ambitious goals.

Our engineers work in cross-functional product squads alongside designers, researchers, and education experts, regularly releasing new features and improvements that provide teachers and pupils with quick and easy access to high-quality learning resources.

�� What You’ll Be Doing

• Develop and manage a high-performing team 

• Lead the continuous improvement of software engineering practices and processes

• Working with product managers, manage the engineering backlog ensuring that important tasks are prioritised alongside bugs and product features

• Prioritise the hiring and retention of a diverse, engaged and collaborative team of engineers

• As a member of the Oak Team, contribute to the planning and culture of the organisation.

• Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required.

• Deputise for the Head of Engineering and take on other general responsibilities as required.

�� What We’re Looking For

• 2+ years experience leading the continuous improvement of an engineering team’s processes and practices

• Experience of recruiting, developing and managing a high performing engineering team

• Substantial experience working in cross functional teams or squads

• Can demonstrate an understanding of how modern web applications work

• Extensive knowledge of the software product development lifecycle and how it influences the success of a product and a team

• You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

If this sounds like what you’d love to be doing, we can’t wait to hear from you. If you’re not sure that you exactly fit the above criteria, get in touch anyway. Ability and attitude are just as important as experience!

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• A 36-hour working week, with half-days on Fridays or every other Friday off

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process.

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to your day-to-day job. Your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to the next stage, which will consist of a 1-hour Zoom interview to discuss your experience in the role.

We love giving feedback, so at the end of the application process, we'll share how well you performed.

We aim to begin interviews in late January/early February 2026.

We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

We are looking for a temporary events officer for a passionate and collaborative disability charity. You will manage an agreed portfolio of fundraising events, taking place throughout the year. You will also provide high levels of supporter care.

This is hybrid role with 2 days a week in the London office and you will be needed until they recruit for the permanent role.

The Role
Lead on the delivery of a number of events from the agreed portfolio; both owned and third party events. Responsibilities to include researching an events feasibility, planning, marketing, recruiting participants, and evaluation. Providing high levels of supporter care and ensuring income and expenditure targets are met or exceeded for each event.
Where required, assist with developing business cases for new events, by following the established approval process, and evidencing your case with supporter-led insight, market research and financial and non-financial KPIs.
Work closely with colleagues in marketing, press and PR in producing and implementing a marketing and PR plan for all events within remit, including researching and developing publicity plans for individual events and contributing to the development of any printed materials, web content and social media.
Prepare and manage personal budgets, always looking for ways to increase income streams and decrease expenditure Manage relationships with internal,external suppliers, event providers and key stakeholders to ensure efficient event delivery and added value for participants.
Ensure that all challenge events are contracted, adhere to the law and that adequate health & safety measures are in place.
Supervise volunteers where necessary, both in the office and at events.
Work closely with colleagues on the development and implementation of a recruitment stewardship plan, including first contact, fulfilment, correspondence and administrative systems, to ensure maximum supporter satisfaction, income and retention.
Build long term relationships with supporters by creating a first class supporter experience, having regular contact through email, social media and telephone conversations.
Working with the Data team, implement communication plans for supporters to ensure that they are receiving the highest levels of support.

The Candidate
Experience of working within a fundraising, Supporter care, marketing or customer service environment
Experience in event organisation
Customer relationship management experience including database management
Experience of executing marketing and communications plans through traditional and new media
Experience of working with agencies and suppliers
Familiarity with Microsoft packages (Word, Excel, Outlook, Powerpoint)
Familiarity with social media channels (Facebook, twitter, Instagram)

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.