People Manager

Our people and volunteers are at the heart of our mission. This role is a fantastic opportunity for an experienced, people-focused manager to shape and deliver both our employee and volunteer experience. You will lead on the design and delivery of our people processes, recruitment, and engagement initiatives, while also driving forward our volunteer strategy and ensuring a positive, consistent experience for our 400+ volunteers.

Working closely with team members across The Charity, you’ll bring expertise, energy and creativity to support, engage and inspire people to give their best - whether they are employed by the charity or volunteering their time and skills.

WHO WE'RE LOOKING FOR:

This is a truly generalist HR role where we are seeking a CIPD qualified HR professional and purpose-driven manager who will bring energy, empathy, and expertise to our employee and volunteer experience. You’ll be equally confident in advising managers and leaders on people matters as delivering operational processes, from recruitment and onboarding to pay and contracts.

You’ll be able to navigate processes with confidence, ensuring our people feel supported, valued, and equipped to perform at their best You will have experience of creating a positive, engaging and inclusive experience for everyone who chooses to give their time and skills to The Charity both an employee and a volunteer. Whilst we recognise candidates won’t necessarily have experience of managing a volunteer workforce, a passion for volunteering or volunteering experience is desirable.

You’ll be curious, digitally minded and comfortable using insight and feedback to drive improvements. But above all, you’ll be motivated by our vision to find a cure for brain tumours and will be inspired by how incredible people and volunteering practices can play a part in making this happen.

KEY ACCOUNTABILITIES:

Managing people operations and advisory support

·       Support managers with employee relations advice and guidance (informal and formal people processes), acting as a trusted expert on all people policy and process matters.

·       Oversee the employee lifecycle from recruitment through to leaving The Charity, ensuring inclusive, legally compliant and engaging processes throughout each stage.

·       Work with the People and Culture Officer to design recruitment campaigns and talent attraction that contribute to building a diverse talent pipeline.

·       Manage onboarding and induction processes to ensure a positive first 100 days at The Charity.

·       Oversee the communication and administration of policies, contracts, payroll changes, and compliance checks (Right to Work, DBS, references).

·       Partner with People & Culture team members to plan and deliver initiatives relating to wellbeing, performance, reward and recognition, and EDI.

·       Maintain accurate records on PeopleHR (our HR database) and Team Tailor (our Applicant Tracking System), ensuring compliance with employment law and GDPR.

Managing volunteering operations

·       Lead the operational plan with respect to volunteering, ensuring volunteering supports departmental priorities. This will include acting as the central point of contact for volunteering operations, providing guidance, support and inspiration to teams and volunteers on volunteering policy and process.

·       Oversee the recruitment, induction and training of volunteers, working with the People and Culture Officer, Learning and Development Lead and People Administrator, developing digital and in-person learning resources. This will include promoting volunteering opportunities internally and externally, ensuring clear and engaging communications.

·       Support the Head of People and Culture to develop recognition initiatives to ensure volunteers feel valued and connected, including campaigns such as Volunteers’ Week and Trustees’ Week, working alongside the Internal Communications Manager role.

·       Support Volunteer Coordinators across teams with advice, training and problem-solving to ensure a consistently excellent volunteer experience.

·       Ensure volunteering activity is safe and aligned with safeguarding, risk and data protection standards through ensuring policies and procedures are up to date and compliant with legislation.

·       Manage the volunteer management system (Volunteero) and use data and feedback to evaluate and improve the volunteer experience.

Supporting values-led best practice through our work

·       Build strong collaborative relationships with team members across The Charity to maximise the contribution of both employees and volunteers.

·       Champion our values of being bold, collaborative, innovative, and community first through all people and volunteer initiatives.

·       Keep abreast of external best practice in HR and volunteering to ensure our approaches are inclusive and effective.

·       Provide line management support to People and Culture team members where relevant, ensuring clarity of expectations and activities, and supporting their development and wellbeing.