Individual Giving Officer

Job Title: Individual Giving Officer x2                 

Reporting To: Individual Giving Manager

Salary Range: £30,000-£34,000 

Contract Type: Permanent  

Location: Main sites - Acton, Deptford, Enfield, Poplar, Canary Wharf and Old Street

Days/Hours per Week: 35 hours per week, working from 9:00 AM and 5:00 PM with a 1-hour lunch break. Monday to Friday. 

Requirements: A cover letter is required as part of the application process. The Felix Project can only employ applicants who currently have the right to work in the UK. 

Our Vision: A UK where “No food food goes to waste”.  

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people. 

There has never been a more exciting time to join an organisation at the heart of public consciousness.   

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments. 

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us.   

Purpose of the Job 

We are seeking to hire 2 Individual Giving Officers. As the Individual Giving Officer, you will support the Individual Giving Managers developing our individual giving programmes, including acquisition through face to face, digital and direct mail channels and innovate within the space. The post-holder will take on specific campaigns and manage these from inception to completion including data selection, creative, print and post-campaign analysis. The role also offers a fantastic opportunity for the post-holder to help drive innovation in Individual Giving at Felix. 

Duties & Responsibilities 

The key focus of the role will be: 

1. Supporting the Individual Giving Managers with acquisition and retention activities. 
2. Taking a proactive role in supporter stewardship 
3. Insight and Evaluation 

Campaign Management – Supporter Acquisition and Retention  

• Help deliver a calendar of activities across digital and traditional channels in line with agreed budget targets  
• Campaign manage supporter updates from inception to completion including data selection, creative, print and post-campaign analysis  

Supporter Stewardship  

• Be proactive in refining and improving supporter stewardship processes and assist with updating related policies as required  
• Support the supporter care team with queries where required  
• Take a lead in updating and monitoring the Fundraising complaints log  

Developing in Legacy giving programme 

• Support in the development of an effective legacy acquisition and stewardship programme.  

Insight & Evaluation 

•  Produce post-campaign reports and make recommendations on refining approaches to improve overall performance 
•  Monitor Supporter attrition levels and implement measures to mitigate drop-offs  

Collaboration  

• Work with Senior Individual Giving and Legacy Manager on new income-generation opportunities  
• Work with the Marketing team to maximise opportunities utilising social media platforms  

General  

• Understanding of the Institute of Fundraising’s Code of Practice, data protection and other relevant legislation, guidance and good practice 

Essential Criteria 

• Proven track record of campaign management across Individual Giving, across both acquisition and retention methods. 
• Previous experience of creating supporter journeys that have reduced attrition rates and increased supporter engagement. 
• Experience of using supporter databases for audience segmentation and insight. 
• Experience of supporter (or customer) care and managing queries and complaints. 
• Good numeracy and Excel skills. 
• Understanding of the regulatory environment for fundraising, including data protection, codes of fundraising practice and Gift Aid. Not essential but please state if you have experience with Gambling Protection laws and regulations (including LCCP). 
• Ability to build strong working relationships at all levels, and to work independently within a small team. 
• Good communication and interpersonal skills.  
• A passion for fighting food waste and food inequality.  

Equity Diversity Inclusion & Belonging 

At The Felix Project, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.  

Application Procedure 

Once you apply, you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted your application, you have 24 hours in which you can access your application and make edits. We will only consider applications with both CV and cover letter submitted.  

Recruitment Timeline 

We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.  

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.