Volunteer Manager – East Anglia
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Job Title: Volunteer Manager – East Anglia
Reporting To: Senior Volunteer Manager
Salary Range: £25,000 per annum
Contract Type: Permanent
Location: East Anglia Depot, Ipswich
Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.
About Us
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
We are looking for the Volunteer Manager to play a key role in supporting our volunteers at our well-established East Anglia Depot. You will be accountable for recruiting and retaining volunteers, supporting them on a daily basis, and working closely with the Operations team to deliver a highly positive volunteer experience. Data management, analysis and reporting is also an essential part of this role.
Duties and Responsibilities
• Responsible for the end-to-end volunteer experience at the East Anglia Depot
• Recruit, induct, and support volunteers
• Handle individual volunteers’ queries and issues
• Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics. Report on and utilise the data to make positive changes.
• Manage volunteer feedback and implement effective problem-solving techniques and strategies.
• Develop and deliver volunteer recruitment campaigns
• Support volunteer events for recruitment and recognition
• Lead the implementation of volunteer-related policies and continuous improvement initiatives locally
• Support other teams across the organisation to develop skillsets to better support volunteers across the organisation
• Act as a local ambassador for the organisation
Registered Charity
21 - 50
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
