The national trust jobs

Start Date: Immediately (subject to pre-employment checks)

Location: Great Ormond Street Hospital, WC1

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 85 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

About the Role

This is an exciting opportunity to work in a well-regarded and innovative project contributing to achieving positive outcomes for some of the most vulnerable families in England and beyond whose sick children are being treated at Great Ormond Street Children’s Hospital (GOSH) We also provide an ‘open door’ service to our GOSH partners such as social workers and family support officers in our areas of expertise.

You will be expected to deliver high quality holistic advice and in-depth casework to families with children who are patients at GOSH across all Citizens Advice issue areas and this will include complex housing issues and with benefits cases up to appeal level.

Whilst we are keen to provide paid to train opportunities where we can, this role is not suitable for a trainee and such applications cannot be considered. Please check the person specification below to ensure you meet the requirements for the role before applying.

What you will bring to the role

• Relevant experience of client-centred advice work with competency in welfare benefits and housing casework.
• Experience of researching complex advice issues including those outside of your advice experience
• Meet the accreditation requirements to the Money and Pensions Service (MaPS) quality framework to advice and casework levels. Documentary evidence of accreditation will be required.

Being available onsite is an important aspect of this role and so this role is hybrid working.The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the project which could change over time. This role is not suitable for remote working only.

To apply complete our application form and online application process at Adviser.

Closing deadline for applications is: 9.00am on Friday 24 April 2026

If you have recently applied for this role, please do not apply again.

​Early applications are encouraged as we are interviewing on a rolling basis and may close the role before the closing date.

CVs are not accepted.

Interview date: 29 and 29 April 2026

Interviews will be held on Zoom.

The successful candidates will be required to provide documentary evidence of their right to work in the UK, complete a satisfactory DBS check, and complete and comply with GOSH honorary status requirements.

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Age UK Westminster is delighted to offer a role within our successful Information and Advice Team, with a focus on supporting Westminster residents from Global Majorities, gaining skills and knowledge to develop your career in I&A.

The successful applicant will benefit from working within an experienced and friendly team. Full training, including completion of Level 3 Information and Advice certification, will be provided. If you are fluent in one of the following languages, Arabic, Somali or Bengali, and would like to  work with us to enable our team to better support non-English speaking Westminster older residents to access our Information and advice service, this could be the role for you.

This is a real opportunity to build a career in Information and Advice. Join us to make a real difference to the older residents of Westminster.

Closing Date: 8th April

Donor Relations Manager

Department: Proposition Dev & Supporter Engagement
Grade and Salary: £45,031 - £48,607 per annum, including London Weighting Allowance
Job ID: 142025

About Us

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

​We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

​We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in. 

More on King’s College London

​King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas:  

• ​Educating the next generation of change-makers; 

• ​Challenging ideas and driving change through research; 

• ​Giving back to society through meaningful service; 

• ​Working with our local communities in London; 

• ​Fostering global citizens with an international perspective.  ​

About the role

This role will shape how King’s builds trust, celebrates generosity, and strengthens long term donor relationships. The Donor Relations Manager (maternity cover) will lead the creation and delivery of high quality stewardship for some of the university’s most impactful supporters.

Reporting into the Head of Donor Relations, the role oversees the project management of more than 120 bespoke donor reports each year - compelling, insight rich updates that show donors the real difference their gift has made across King’s, from pioneering research into personalised cancer treatments and young people’s mental health to innovative programmes in AI and Law and sustainability. Working closely with fundraisers and our Advancement Writing team, the post-holder will ensure every report is delivered on time, to an exceptional standard, and with opportunities to introduce more personalised, creative stewardship along the way.

The post holder will partner with fundraisers to design tailored stewardship plans for major and principal gift donors, including those giving £5m+. This includes impact reporting, naming and recognition, and bespoke engagement projects that help donors feel valued, connected, and confident in their support of King’s.

Strong project management skills, excellent writing and organisational abilities, a sharp eye for detail, and the ability to juggle deadlines with confidence and initiative are key to this role, as are creativity, curiosity, and a passion for crafting meaningful donor experiences.

This is a full-time post (35 Hours per week) and is a fixed term contract for the year of maternity cover. P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates with the following skills and experience:

Essential criteria

· Understanding of one or more of: UK Charity sector/Higher Education and donor relations/stewardship

· Project management skills and strong editorial, copy writing and proof-reading skills

· Insight driven – ability to think about what is and isn’t working, see new innovations in the sector and take on feedback from fundraising colleagues and our donor community

· Ability to meet deadlines, work well under pressure and deliver projects to budget

· Strong relationship management and people focused skills with proven experience in collaboration across teams to achieve shared goals

Desirable criteria

· Adobe InDesign software experience

· Experience of using Microsoft Dynamics or similar customer/donor data base and associated processes and systems

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further Information

At King’s, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at King’s guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.

To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.

We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role. 

We offer the opportunity of an “Ask Us Anything” Teams call on Thursday 9th April 2026, 12 – 12:45. During this call you will be able to ask any questions you might have about the role, the selection process, our department, our core values and work culture, our current hybrid work policy, or simply listen to others’ questions. 

​This roles with have two interview stages, a standard skills-based interview followed (for up to two appointable candidates) by a Core Values interview. 

 Close Date: 12-Apr-2026

​First stage interviews are likely to be held on w/c 20th April 2026.

Core Values interviews are due to be held on w/c 27th April 2026.

JOB TITLE:HR Coordinator

LOCATION:                        Great Horwood, Buckinghamshire (minimum 4 days in office per week)

SALARY: £35 - £40k per annum, depending on experience

JOB TYPE: Permanent, 5 days per week (37.5 hours)

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease with our Bio Detection Dogs.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The HR Coordinator will provide specialist and proactive support to other departments within the charity to ensure organisational compliance in all relevant areas relating to HR.

WHAT YOU’LL DO:

Reporting to the People Engagement Manager, you will be supporting the Charity to set and deliver on its People Strategy. You will be responsible for providing operational HR services, advice, and guidance with a primary focus on HR transactions, employee relations management, engagement, recruitment and performance management.  You will identify, analyse and utilise HR data to inform decision making and identify more efficient ways of working.

Reports to: People Engagement Manager

ABOUT THE ROLE

• You will lead the development and implementation of a best practice approach to recruitment.
• You will advise managers on best practice techniques for monthly one-to-one meetings and annual appraisals to ensure staff feel confident to openly discuss challenges as well as successes.
• You will review and update our existing HR policies and procedures, ensuring they not only comply with current HR law but importantly promote best practice.
• You will also work with the senior leadership team to develop a set of organisational values that prioritise equality, diversity and inclusion and reflect best practice, ensuring these are then communicated to all staff, volunteers, and stakeholders.
• This is a rare opportunity to join a charity that wants to strengthen the support it provides to its staff and volunteers.

Responsibilities of the Role

• Maintain all HR policies and procedures ensuring they are regularly reviewed and updated to reflect relevant legislation and best practice.
• Ensure managers and staff are aware of and understand policies and procedures, communicate changes, and provide support to managers when interpreting policies as required.
• To work in collaboration with the CEO and Senior Leadership Team in leading Medical Detection Dogs towards our vision of becoming a staff-centric charity.
• Provide an efficient service to deliver HR transaction activities throughout the employment lifecycle, from offer to off-boarding.
• Provide support, guidance, and advice for managers in conducting and concluding employee relations cases, including absence, performance management, disciplinary and grievance cases, ensuring adherence to policy.
• Manage, maintain, and deliver the charity’s onboarding induction to new members of staff.
• Always maintain the highest levels of discretion and confidentiality.
• Be a role model within the charity demonstrating MDD’s values and behaviours at all times.
• Monitor completion of performance appraisals and one to one meetings, issuing reminders and offering support to managers as required.
• Coordinate and support the delivery of employee engagement surveys, including planning, analysis, reporting and follow up actions.
• Produce regular HR reports and people data metrics for the Senior Leadership Team (e.g. turnover, tenure, sickness absence trends, performance outcomes).
• Maintain and update the HR system (Breathe HR), ensuring employee records are accurate and up to date.
• Prepare and submit monthly payroll changes to the finance team in line with payroll deadlines.
• Manage staff benefits including the health cash plan, life assurance, pension scheme and long service awards.
• Produce and circulate internal HR communications such as staff newsletters, HR updates and policy changes.
• Coordinate and support learning and development activities, including booking and maintaining training records and delivering HR related training for managers and staff (e.g. one to ones, appraisals, HR systems).
• Assist in developing employee engagement initiatives.
• Contribute to wellbeing and inclusion initiatives.

PERSON SPECIFICATION:

Experience & Qualifications

Essential

• CIPD Qualified and a minimum of 3 years’ experience in a similar role or currently undertaking the qualification.
• Employee relations (e.g. performance, absence, disciplinary, grievance, redundancy, etc) case management in line with current UK employment legislation
• Management of end-to-end recruitment activity, supporting hiring managers and focussed on candidate experience
• Excellent interpersonal, networking and communication skills
• Experience of managing relationships with staff at all levels

Desirable

• Experience of reward and recognition practices
• Experience of managing and inspiring staff, including encouraging innovation and improving ways of working to build a resilient and high performing team culture that delivers results
• Effective organisation and administrative skills gained within HR
• Experience on use of HR database (BREATHE)

Knowledge & Skills

DESIRABLE

• Ability to work independently and under minimal supervision in a fast paced and demanding environment, exercising good judgement, and using own initiative.
• Ability to work supportively and effectively within and across teams and build good working relationships
• Ability to maintain confidentiality when appropriate
• Proficiency in using Microsoft Office
• Highly effective written and verbal communication skills
• Good influencing and negotiation skills
• Strong people management skills with the ability to train and develop individuals and create a ‘one team’ ethos

Other Requirements

• A full current driving license
• Comfortable with dogs in the workplace/office

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Charity Values

All employees are expected to uphold the charity’s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making.

Benefits

• Sick Pay
• Health Cash Plan
• 26 days holiday, increasing with service
• 5% Employer Pension Contribution
• Free On-site parking
• Life Insurance   

JOB TITLE:                         Centre Based Assistance Dog Instructor (Maternity Cover) 

LOCATION:                        Based at our Centre in Milton Keynes, with travel up to 3 hours 

SALARY BAND:                 £26K - £32K per annum, depending on experience. Line management experience desirable.

JOB TYPE:                          Full time and Part time applicants considered. Fixed Term of 12-18 months 

REPORTS TO:                    Interim Head of Assistance Dog Programme 

Medical Detection Dogs trains dogs to save lives. 

We train specialist dogs to detect the odour of human disease, providing life-saving alert assistance dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.

We have an exciting new opportunity to join this small but fast-growing charity that is a world leader in its specialist innovative field. 

The Role 

We are looking for a passionate and driven person who has previous proven experience and skills working as an Instructor within an Assistance Dog organisation, who has worked with clients and partnerships. The role includes supporting both clients who have had a MDD dog placed with them and also our own dog applicants with their puppies and young dogs to ensure they receive the highest standard of socialisation and early training in terms of obedience, public access and developing an alert to the applicant’s condition, with the aim to reach an accreditable assistance dog partnership status. The role will also include carrying out client specific and odour training for MDD own dogs, placing these dogs with their new clients and looking after a number of established partnerships. This role would suit somebody residing up to an hour from our centre in Milton Keynes.  

Duties that encompass the role of an Instructor include:  

• Be the first point of contact for the allocated partnerships in your area. To provide guidance and instruction to applicants who have applied to the charity to have their own dogs considered for the training programme guidance and instruction on handling, behaviour and obedience and odour training as well as newly placed partnerships.

• Alongside the Instructing team, to run puppy classes, public access training, recall sessions in small groups for applicant own dogs that are in line with the charity’s quality standards and in accordance with timescales and targets. 

• To also carry out support visits and home interviews for applicants and clients that have been allocated to you.  

• Regularly monitor progress of any young dogs and partnerships in training in your area and provide detailed, evidenced feedback to Interim Head of Assistance Dog Programme.

• To carry out client specific training with any MDD owned dogs that have been matched, including the required odour scent training.

• Instructing, guiding and supporting new assistance dog clients in managing and handling a Medical Alert Assistance Dog effectively, via pretraining, placement training and aftercare visits.

• Supporting partnerships in training in successfully reaching an accreditation standard and in maintaining this standard throughout the life of the partnership.

• To support a number of established partnerships in the form of aftercare, refresher training and yearly re-accreditations, assisting further afield on occasions as required.

Responsibilities  

• To escalate issues and problems to the Interim Head of Assistance Dog Programme as appropriate.

• To carry out scent assessments on any MDD dogs in socialising as and when required with the support of the rest of the Instructing Team.

• To plan, organise and deliver practical and theoretical training to clients, meeting their individual needs in line with agreed standards to include areas such as dog welfare, appropriate handling, commanding and overall management. This will involve working with the parents as Team Leader and child as Client and working with adult clients.
• Assess the team dynamics of the family & balancing the needs of all family members as well as those of the dog.
• Assess the individuals preferred learning style and amending as relevant to aid a client.
• To accompany the client into all regular environments that they will take the dog to, ensuring the dog behaves in an acceptable manner and that the client and others are aware and clear in terms of where they dog should reside and behave for e.g. public transport, place of work. To complete a check list of environments for any applicant own dogs in training who are on the programme to be assessed within.
• To support and advise clients in transferring the odour training from pot training and recognising alerting behaviours to establish real life alerting.
• To ensure all partnerships are in line with the ADUK regulations with regards to behaviour, obedience and welfare and branding.
• Due to the nature of the role, flexible working hours may be required in some instances to facilitate the effective delivery of the work e.g. working during the school holidays with school age clients.
• To monitor the correct and false alerting percentages of allocated partnerships via data analysis, advising where necessary until the correct alerting levels are achieved.
• To complete comprehensive reports and paperwork for any time spent with applicants or partnerships in training or established. Maintain accurate records by providing verbal and written information with agreed timescales about clients, dogs, applicants and apprentices as appropriate.
• To work alongside allocated partnerships with the aim of the partnership reaching an accredited standard and feeding back to the Interim Head of Assistance Dog Programme if there are any concerns that the accreditation cannot be achieved.
• To provide clients with appropriate aftercare services at regular intervals in their own homes in the form of annual visits, support visits or at refresher workshops run at the Centre to agreed standards.  This will include continual re-assessment of the dynamics of family and dog, formulating and training on appropriate solutions, as well as offering additional dog training advice.
• To deliver handling days as part of an applicant’s pretraining to include ‘Introduction to Assistance Dog’ ‘Advanced Handling’ and Family Handling.
• To scent train and seizure proof advanced dogs in preparation to be partnered with an adult or child client and ensure that applicant own dogs have received this at the earliest opportunity.
• To maintain the ongoing public access training with any advanced dog in scent training that has been allocated to them.
• To liaise with Independent Contractors as relevant.
• To provide support to the Charity’s public relations and fundraising functions as required, specifically in your area.
• To act as the ‘contact’ person for the assistance dog programme in relation to training policy procedures with clients and their families, other professional service providers and members of the public.  This will include on-going research and development of the project.
• As required, to liaise and provide support for Volunteers of the Charity.

Other 

• Share best practice with colleagues across the charity.

• Any other duties or tasks that are required to ensure the successful running of the Medical Alert Assistance Dog Department and the Charity overall.

PERSON SPECIFICATION 

SKILLS AND ABILITIES 

• Excellent interpersonal and communication skills
• High level of preparation, organisational and co-ordination skills
• Strong and clear teaching and instructing skills
• Experience of running puppy classes, carrying out public access training and recall sessions
• Able to develop training plans for any dogs in training under your care
• High level of self-motivation and planning
• Approachable, calm and empathetic to children and adults with debilitating and life-threatening conditions
• Happy to travel alone within the UK to visit any clients as necessary
• Willing to be on call for partnerships as and when required
• Willing to stay away from home in local accommodation when client locations are too far to travel back home
• Happy and able to have Medical Alert Assistance Dogs in training reside in your home
• Good team player, but equally able to work independently
• Positive, empathetic and calm attitude
• Able to embrace a constantly evolving organisation
• Flexible

KNOWLEDGE & EXPERIENCE 

Essential 

• Previous Assistance Dog Instructing and Dog Training experience
• Knowledge of AD(UK) and ADI regulations
• Law in relation to dogs 
• Knowledge of medical conditions relevant to puppies between 8 weeks and 2 years of age
• Knowledge of dog and human psychology
• Proven evidence and experience of dog handling and training skills
• Previous experience of teaching and instructing
• Sound dog training and dog behaviour knowledge
• IT literacy and report writing skills
• Proficient in Microsoft Office, Teams, Zoom and SharePoint
• Full UK driving licence
• Pass a DBS (CRB) check due to regular contact with children

Preferable  

• Knowledge of debilitating medical conditions and understanding of how they can impact people, both physically and psychologically, particularly when they are unstable and fluctuating
• Previous knowledge of odour/scent training
• Previous line management experience 

PERSONAL ATTRIBUTES ​

• Strong and clear teaching and instructing skills 

• Approachable, calm and empathetic to children and adults with debilitating and life threatening conditions 

• Able to embrace a constantly evolving organisation

• You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as able to motivate yourself

• You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem solving and making appropriate responses to new ideas and unexpected situations

PERSONAL ATTRIBUTES

• You should be supportive of the charitable aims of Medical Detection Dogs and capable of working as part of a team, as well as being able to motivate yourself.
• You should be adaptable and positively embrace change by not only being flexible towards the ideas of others but also putting forward ideas to colleagues. This will involve creativity in problem-solving and making appropriate responses to new ideas and unexpected situations.

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse, and inclusive Charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Charity Values

All employees are expected to uphold the charity’s core values in their daily work. This includes demonstrating respect through open and considerate communication, fostering cooperation by working collaboratively, maintaining honesty in all interactions and ensuring fairness through just and transparent decision-making.

Finally, the successful candidate will also be expected to: 

• Hold a full UK Driving Licence 

• Provide proof of identity and eligibility to work in the UK. 

• Undertake a Disclosure and Barring Service (DBS) check 

• Work some evenings and weekends 

• Be willing to travel to the Centre based near Milton Keynes

As Director of External Affairs across the Bild Group of four small charities (with collective turnover of approx. £3m/yr), you will have a deep commitment to human rights and improving people’s lives.

You will provide strategic direction and leadership to the External Relations function across all four charities in the group, taking overall responsibility for and providing thought-leadership on our strategic approach to policy, influencing, public affairs, stakeholder engagement. 

You will play a lead role in planning, developing, and implementing the communication and external relations and wider engagement strategic plan to grow awareness and profile of Bild, Respond, Restraint Reduction Network (RRN) and ACT.

By sharing the impact of our work and programmes in improving the lives of people with learning disabilities, autism and /or mental health conditions, you will support Bild in becoming the sector leading provider of organisational and workforce development (and RRN in becoming the leading charity in reducing restrictive practices globally – and Respond as leaders in trauma informed therapy).

You will champion Bild and RRN’s brand, vision, mission and values acting as an ambassador for the organisation both internally and externally to partners, stakeholders and media.

Key Responsibilities and Duties: 

Strategic Leadership:  

• Develop and implement an integrated communications and external relations strategy across the four charities in the group to raise our profile and to influence change which positively impacts on our beneficiaries, aligning media, campaigning, and public affairs with the charity’s mission and strategic priorities 

• Lead and inspire a high-performing team including Membership and Events Officer, Resources Coordinator and comms team as required 

Comms & Marketing:

• Plan, develop and implement strategic communications and marketing plans to maximise awareness of the Bild Group of charities across the broad spectrum of communications disciplines including media relations, stakeholder management, influencer engagement, ethical (impact focused) marketing, social and new media and the production of new materials and resources 

• Write, develop and produce materials such as infographics, press releases, briefing documents, media statements and online information suitable for stakeholders, including people with lived experience

• Ensure effective marketing across all four charities focusing on impact and including ensuring we attend a range of external events and that all four websites are best practice. 

Influencing & Public Affairs:  

• Working with the CEO, you will drive policy change by developing strategies to influence key decision makers through building relationships with parliamentarians, government departments, and sector stakeholders to ensure the charity's policy agenda is impactful 

• Lead proactive and reactive media engagement, calls and requests for information in order to capitalise on suitable opportunities for maximising the reach and impact of all four charities

• Build our credibility as a thought leader in the sector 

Stakeholder Engagement & Partnerships:  

• Build and sustain strategic alliances with senior civil servants, civil society groups, and community partners to increase the organization's influence and impact 

• Develop effective stakeholder relationship management processes that ensure partnerships of all levels are provided with a rich, immersive engagement experience with the organisation and the work that we do 

• Identify, liaise with and ensure positive relationships with key stakeholders – internal and external including media, government departments, partners, charities, providers, customers, other relevant parties to secure maximum impact for all four charities and their beneficiaries

Reputation, Brand Management & Marketing:  

• Champion the Bild group brands, promoting the mission, values and impact of the organisation and ensuring consistent, engaging narratives and high-quality storytelling across all external channels

• Shaping the charity's profile and protecting its reputation through media relations, digital engagement, and consistent key messaging and building our credibility as thought leaders in sector. 

Membership, Events & Communities:  

• By ensuring appropriate, effective and engaging communications to all relevant audiences and stakeholders, your role will support the growth and development of our membership, Communities of Practice and the event programme (including webinars and conferences).

• Effectively plan, manage and lead a range of events for the Bild group of charities and associated marketing and communications

• Develop framework for Communities of Practice and strategy for engagement and growth 

• Supporting Bild and RRN spokespeople with PR and media outreach

• Keep abreast of communications and engagement activity within the sector and demonstrate an awareness of the impact these may have on existing and future communications activity

General Responsibilities 

• Contribute to evaluation and assessment of results against KPIs and tracking activity

• Allocate, manage and evaluate budget spend

• Identify resource requirements for activity across Bild group

• Develop and maintain systems, databases and procedures to support Bild group communication activities

• Plan, monitor, appraise and report progress of activity regularly with an innate understanding of how this supports activity across the Bild group

• Plan, manage and oversee budgetary spend related to outsourcing specialist activities such as video editing and design

• Ensure communications and marketing work complies with data protection and other legal, professional and agency requirements, standards and policies

• Support the senior leadership team on any activity as required. 

Personal Development  

• Be part of a culture of quality in all areas of communications, PR and marketing

• Participate and contribute to individual performance appraisal and supervision sessions

• Keep abreast of relevant initiatives and developments within the adult health and social care, education & disability sector and the wider communications / engagement profession

• Undertake relevant training, as necessary including accessing new systems and software as required to support the role.

Organisational Responsibilities: 

• Access and work within Bild’s policies and procedures.  

• Attend internal cycle of team meetings relevant to this role.  

• Engage with line management, supervision (where appropriate) and appraisal process.  

• Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.  

• Take responsibility for personal learning and development with support from line manager.  

• Work in a manner that facilitates equal opportunities and inclusion for all.  

• Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.  

• Maintain health and safety and risk awareness for self and others across the organisation.  

• Undertake any other duties that Bild may require within the remit of this role.  

This job description does not form part of the contract of employment. It is intended as a guide to the general scope of duties and is not definitive or restrictive. It is expected that some duties will change over time and this description will be subject to review with the postholder at their annual appraisal.  

Person Specification  

Job Title 

Director of External Relations 

• Exceptional copy writing and verbal communication skills

• Good presenting, negotiating and influencing skills

• Excellent interpersonal skills and ability to build mutually beneficial relationships

• The ability to work effectively within a small team

• Ability to work under pressure, and plan, manage, and adapt own workload

• A flexible, proactive and problem-solving approach to work

• A motivated attitude and ability to work on own initiative 

• A commitment to human rights and modelling accessibility and inclusion throughout activity

• Willingness to travel and work flexible hours as demanded by the post

• Fit to undertake the duties of the post. 

Experience/Skills/Competencies 

Essential 

• Significant experience working in communications, policy and PR with demonstrable success

• PR and media management experience, including both online and traditional PR

• Experience of managing and implementing social media plans, including post development, scheduling, evaluation and monitoring feedback

• Experience of overseeing the design and production of print and electronic publications, including website management and development

• Experience of managing CRM systems and ensuring effective data capture and utilising data to inform decision making

• Ability to analyse data and shape results into reports that inform decision making

• Ability to build effective relationships and networks and establish credibility for Bild, RRN, Respond and Bild ACT 

• Ability to work collaboratively and develop positive relationships with colleagues, members and wider stakeholders

• Demonstrated digital comms / social media skills and understanding of emerging digital marketing tools and platforms

• Ability to use a variety of IT packages/databases including CRM systems.

• Experience managing budgets and associated reporting

• Ability to work remotely and regularly travel to in person events

• Time management skills and ability to prioritise workload under pressure as part of a small but vibrant team

• Strong awareness and interest in news/current affairs/politics and the broader third sector, social care and education sector. 

Desirable 

• Experience working in the not-for-profit sector, preferably in another disability and/or membership charity

• Strong understanding of education, health, social care, disability and not for profit environment

• Strong media contacts within relevant trade sector publications

• Ability to use externally managed media databases (such as Agility etc.)

• Experience with conferences, webinars and hybrid events. 

• Experience supporting and manging a remote team

Education and Qualifications: 

Other Requirements: 

• Commitment to anti-discriminatory practice and equal opportunities and able to apply awareness of diversity issues to all areas of work.  

• Regular travel to attend meetings and events. 

• Occasional evening meetings.  

Legal requirements: 

• Enhanced DBS check.