Supporter Care and Data Manager

We are looking for an experienced Supporter Care and Database Manager for a wonderful animal welfare charity based in Surrey.

Location: Surrey
Hours/Hybrid options: Full-time (part-time considered), hybrid working available with 3 days in the office.
Salary: £38,000-£40,000

Key responsibilities:

• This role is perfect for an experienced supporter care or database manager who will take ownership of the fundraising CRM, making sure that it is accurate, compliant and setup to grow income.
• You will keep supporter records reliable, process Gift Aid, manage consent and build integrations and reporting to support colleagues.
• You will help to ensure every supporter feels valued, developing stewardship processes and supporter journeys while acting as a point of contact for supporter enquiries, supporting the admin team and branch network to deliver a consistently positive experience.
• As the senior specialist in data and supporter engagement, you will advise and influence colleagues across the organisation, using insight and segmentation to shape how the charity communicate with supporters.
• This is a varied role for someone who is equally comfortable with data and people and motivated by animal welfare.

Essential skills and experience:

• Experience of administering a fundraising CRM or large supporter database (such as Raiser's Edge, Access CRM or Beacon), including imports, exports, user access and process documentation.
• Proven ability to maintain high data quality through deduplication, cleansing, validation, suppression and regular audits.
• Experience of processing donations, Direct Debits and Gift Aid, and reconciling income with Finance.
• Confident using data to segment, extract and report on supporter groups, with strong Excel skills and the ability to turn data into insight for non-specialist colleagues.
• Strong working knowledge of UK GDPR, PECR and the Code of Fundraising Practice, with experience of managing consent, communication preferences, subject access requests and data retention.
• Experience of delivering excellent supporter care by phone, email, post and social media, including handling complaints and negative feedback with empathy and discretion.
• Clear written and verbal communication, including the ability to train and support others in following data and stewardship processes.

IMPORTANT NOTE
Applications are being reviewed on a rolling basis so please apply ASAP to avoid disappointment. Our aim is to respond to all successful applications within 5 days, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.