Operations Manager Jobs

The Role

We are looking for a coordinator to carry out the delivery of our Vocational Qualifications and Funded Modern Apprenticeship Programmes.

The role includes course and funding administration, communication with students and teaching staff, registration with external bodies, and maintenance of student records.

This post requires essential knowledge of IT with a clear understanding of data input and good data management principles, attention to detail and the ability to follow strict timelines in accordance with our funders, as well as adhering to contract requirements. You must be knowledgeable in using Microsoft office packages, be keen to learn various administrative procedures and to use database systems, both internal and external. We also require good communication and organisational skills.

We continuously recruit students for our various programmes throughout the year, so the successful candidate will have a flexible approach and the ability to prioritise. We are a small organisation so the ability to work independently and to self-motivate is essential, as well as being a supportive member of a small admin team.

About Us

Training for Care is an educational not-for-profit organisation delivering vocational training and short courses in Social Care and Childcare. We have a long history of providing high quality learner focussed training to all levels of staff in the sector and we work with a variety of organisations, from the public, private and voluntary sectors.

Training for Care is based in Edinburgh and delivers training throughout Scotland.

Hours/Salary

This post is part time, 28 hours per week. We can offer a hybrid approach, however 3 days in the office environment is preferred (EH7 5QY)

Salary: £25,000 Pro Rata (Full-Time Equivalent (FTE))

Closing date: Friday 3rd May 2024.

Role Overview

 As a Lead Literacy Workshop Facilitator, you will deliver dynamic literacy workshops to children and young people in East London schools. Working closely with our communities and delivery lead, you'll create a supportive learning environment and tailor workshops to meet the unique needs of participants.

About us

Established in 2013, the United Kingdom and Europe World Literacy Foundation have been dedicated to building strong communities through literacy and education. In 2018, UK Reads was introduced to provide literacy support through distributing books and resources nationwide while delivering author-led workshops to children to inspire the next generation of readers who lacked resources and opportunities to develop and excel. Additionally, UK Reads works to facilitate a global pen pal project, inspiring young writers and offering them a platform to connect, fostering cultural awareness and enhancing writing skills.

About the Project

UK Reads: Literacy Impact East London specifically  focus on children and young people aged 11-18 years. The project is designed to reach young people from diverse, low-income backgrounds and ethnic minorities. We have observed that approximately 85% of our beneficiaries come from low-income families, 10% of our users are students with Special Educational Needs and Disabilities (SEND), reflecting the diverse range of learners we aim to support. Additionally, 45% of our beneficiaries come from Black minority communities, highlighting the importance of promoting inclusivity and addressing potential disparities in literacy outcomes.

We acknowledge that low literacy rates often vary through boroughs and are committed to reaching the most underserved, underrepresented, and marginalised young people across East London. We collaborate with schools and community organisations to implement a tailored intervention that addresses the specific needs of each group, offering a diverse range of services to expedite the development of foundational literacy skills. 

Key Responsibilities

• Deliver engaging literacy workshops in schools, fostering a safe and collaborative learning environment.
• Lead workshops, ensuring participants actively engage in literacy activities and get the most out of the experience.
• Tailor workshops to diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
• Encourage and motivate participants to enhance their literacy skills and confidence.
• Support the delivery lead in setting up activities and managing logistics for smooth workshop operations.
• Implement workshop activities safely and professionally.
• Collaborate with school staff to customise workshops and identify areas for improvement.
• Attend monthly virtual check-ins with the delivery lead.

Requirements

• Previous experience delivering workshops or in an education setting
• Strong understanding and sensitivity to diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
• Excellent communication and interpersonal skills.
• Confidenct and Engaging 
• Ability to work collaboratively as part of a team.
• Commitment to promoting literacy and educational opportunities.
• Willingness to work flexible hours with no guaranteed hours.
• Valid DBS (Disclosure and Barring Service) clearance or willingness to undergo checks.

How to Apply

If you're passionate about empowering young people through literacy education, we want to hear from you! Please submit your CV and a short cover letter detailing your relevant experience and why you're interested in joining UK Reads.

Do you have a skill for processing tasks and the ability to effectively co-ordinate workloads? Do you thrive in a role that combines efficiency with attention to detail? If so, we have an exciting opportunity for you to join our Fundraising Team as an Income Co-ordinator.

As our Income Co-ordinator, you will be responsible for co-ordinating the income processing tasks for the Income team and oversee processing for Gift Aid Claims. You will proactively process claims with integrity, consistency, and accuracy, in compliance with HMRC regulations, ultimately maximising our income from supporters.

Your day-to-day responsibilities will involve daily and weekly scheduling of income processing tasks, addressing complex queries while providing an excellent supporter care service, and managing Gift Aid claims efficiently.

You'll also be instrumental in providing training to others on the claims process, spotting any discrepancies, and collaborating with other fundraising teams to optimise Gift Aid claims.

In addition to your Gift Aid responsibilities, you'll process income and data onto our database, maintaining high standards of accuracy and consistency. All income will be added and coded with accuracy and consistency.

To excel in this role, you'll need to adhere to data protection regulations, HMRC guidelines, and internal compliance policies rigorously. You'll also be an integral part of our Supporter Care team, fostering cross-team collaboration and contributing actively to working groups.

If you're ready to make a meaningful impact in the world of fundraising while working in a supportive environment, then we'd love to hear from you. Join us as we strive to maximise our income which is essential to support people living with an affected by MND.

What are we looking for?

You will be a detail orientated individual with previous experience in a coordination role with the ability to effectively managing your workload and support others.

Excellent communication, both written and verbal, is key, along with strong knowledge of Microsoft Office tools.

Understanding or transferable experience in HMRC Gift Aid compliance and claims processing is an advantage, as is a technical proficiency in databases.

Your ability to process data with precision will be crucial. If you have experience in commercial financial processes and a talent for problem-solving, we want to hear from you!

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Understanding or transferable experience in HMRC Gift Aid compliance and claims processing.
• Understanding or transferable experience in working with payment processing systems.
• Excellent communication skills.

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain either how you would approach that particular competence or give an example to support your suitability.

Alternative Applications

To provide an inclusive application process for all our opportunities, we are open to receiving alternative applications from candidates who may find it difficult to complete our online form. For example, if you would like to apply via video or audio format, please email your recorded application, ensuring you cover the supporting statement aspect.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

Volunteer Programme Fundraiser

We are looking for a highly motivated person with excellent communication skills who recognises the value of volunteering – both to the organisation and the individual.

So, if you want to grow the community of supporters at all levels, right across the region… then apply today!

Position: Volunteer Programme Fundraiser

Location: Cambridge/Hybrid

Salary: £24,000 - £26,000 per annum (depending on skills and experience)

Hours: Full-time, 37.5 hours per week

Contract: Permanent

Closing date: 12th May 2024, however we reserve the right to close this vacancy once a sufficient number of applications have been received or a successful candidate is found.

About the Role

We currently have a variety of volunteer roles including Fundraising Volunteers, Information Hub Volunteers (who support the Charity Hubs around the hospitals), and event volunteers. The organisation would like to grow the volunteer roles and introduce official Fundraising groups across The East of England to the portfolio.

These are ambitious plans and targets for the charity over the next five years – and volunteers play a huge part in that vision.

Successfully delivering this exciting new fundraising strategy is only possible with a strong team of engaged volunteers – and that is only possible if there are the right volunteer fundraisers in the team.

If successful, you will be working closely with colleagues to identify opportunities for volunteering across events, assisting fundraisers out in the community, setting up fundraising committees, and sourcing income generation opportunities at local community events. You will also be responsible for growing the pool of volunteers allowing presence across the hospital, promoting the work and impact of the charity.

You will also be responsible for co-ordinating the exciting new Hubs within the Hospital programme– ensuring that they are adequately staffed by excellent volunteers who are highly trained, and that are providing an excellent patient experience, in these crucial front-of-house opportunities.

If this sounds like something you want to be involved in, we cannot wait to meet you!

About You

We are looking for someone who can build a team of committed and engaged volunteers to support the fundraising and generate income through volunteer activities. You will bring your experience of establishing positive relationships, as well as your knowledge of volunteering best practices, to create a programme that appeals to people who want to support the Hospital. You will be able to make the volunteers feel fulfilled, engaged, and proud to be a part of the team.

You will be asked to send your CV and a cover letter explaining why you are a good fit for the role.

In return

This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised worldwide as a pre-eminent teaching hospital.

You will receive a fantastic benefits package including:

• Pension Scheme
• Group Life Assurance @ 4 x Salary
• Enhanced Maternity and Paternity Pay
• Annual Eye Tests + £65 (towards Computer Use Glasses)
• Leisure Centre on site
• NHS Discount Schemes
• Health Cash Plan
• Employee Assistance Programmes
• 25 days of Annual Leave + Bank Holidays PLUS Your Birthday off - increases by one day each year after 2 years’ (up to 29 days)
• Cycle 2 Work Scheme

We strongly encourage candidates of different backgrounds and identities to apply.  Each new team member is an opportunity for the organisation to bring in a different perspective and further diversify the charity.

Other roles you may have experience with could include Volunteer Coordinator, Volunteer Manager, Volunteer Engagement, Fundraiser, Fundraising, Community Fundraiser, Events Fundraiser.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We are a mission-driven, innovative social mobility charity that believes a young person’s start in life shouldn’t limit their future, and we are looking for a highly motivated individual to join our team in the role of School Membership Coordinator. 

Key Duties and responsibilities:
● Build and maintain relationships with a portfolio of member schools.
● Ensure our membership is active, engaged and making the most of their membership.
● Deliver impactful school workshops.
● Work with colleagues to support delivery with employer partners.
● Grow our membership with effective and impactful sales.
● Contribute to our growth strategy.
● Be part of an effective, small team.

We are looking for someone who is:
● Passionate about our mission and supporting young people and schools.
● Confident in delivering to a group of young people in a school setting.
● Able to build strong relationships and rapport with schools.
● Organised and able to manage complex workloads.
● Highly motivated to grow our membership and impact more young people.
● Experienced using CRMs, ours is Salesforce.
● Ideally you will have a full driving licence and access to a vehicle.

We recognise that not all candidates will have all the experience listed. If you are missing a couple please don't hesitate to apply. Above all else we are looking for people who share our mission and are motivated and driven to make a difference.

On a personal level we value motivation, curiosity, flexibility, openness to new perspectives and approaches, and a friendly and open approach to team working.

Why join Future First?

We are a mission-driven, innovative social mobility charity that believes a young person’s start in life shouldn’t limit their future. Our central team is friendly and motivated, and we have a strong network of experienced freelancers, who support across all functions. Our team comes from a variety of backgrounds including partnership development, delivery,
teaching, programmes and communications. We value all contributions and offer the possibility to expand and grow the role based on interests.

Ways of working

We work remotely, with opportunities to come together in person to work, plan and develop. In this role you will also have to travel to your member schools to deliver workshops.

The work is varied and often fast-paced, requiring rapid processing of information, and the ability to act confidently with multiple and senior stakeholders including employers, volunteers and school leaders.

As with any small, constantly evolving organisation, each individual balances multiple responsibilities, while shaping their role around their skills and interests.

Salary and Holiday
This is a permanent position. The salary is £26,000. Future First staff receive pro rata 28 days of leave (in addition to 8 UK public holidays) increasing one day per year of service up to 33.

Application process
Please submit your CV and a covering letter setting out why you feel you’re a great fit for this role and why you want to work for Future First. Please also note how you heard about the position.

At Future First we are committed to social justice and the value of role models. We value and celebrate people’s diversity and believe this strengthens our team and our work. We are keen to build a workforce that reflects the young people and schools we support. We particularly welcome applications from candidates from racialised communities, and those
who attended state school and were in receipt of free school meals and/or were the first in their family to go to university.

There will be two rounds of interview, initially via Zoom and for those short-listed, in-person in Birmingham. Applications will be reviewed as they are submitted and interviews arranged as soon as possible.

Future First is committed to safeguarding the staff, volunteers and young people we work with. Where applicable, a satisfactory enhanced Disclosure & Barring Service (DBS) check will be required for the successful candidate.

We’re looking for a dynamic Workforce Development Coordinator to lead, manage and develop our incredible sports coaches, volunteers and tutors. You’ll be managing everything from recruitment through to personal and professional development. 

You’ll use your people skills to work closely with partners to deliver expert-led training courses, making their activities more inclusive for disabled people. Highly organised and with an eye for detail, you’ll liaise with each partner to make sure we meet their needs. 

You’ll also manage Inclusive Activity Leaders – a truly life-changing programme created in partnership with Nike that trains disabled people to become fully qualified sports coaches and enjoy new careers. 

Download the applicant's pack for the full role responsibilities and person specification.

To apply, submit a current CV along with a covering letter, or use quick apply option on Charity Jobs, Applications without a full covering letter outlining in turn how you meet the each of the person specification criteria will not be accepted.

The deadline for applications is 5pm on 8th May 2024, and interviews will take place at the House of Sport the week commencing 13th and 20th May 2024.

To maintain good practice standards, provide timely information and advice to local churches, and operate a robust casework service.  To sustain and further develop a comprehensive safeguarding training programme that delivers nationally approved training effectively and with impact. 

We are seeking to appoint two experienced Safeguarding Officers on a permanent contract; altogether 1.3 full-time equivalent between the two posts, with hours being negotiable with successful candidates.The post holders will have a relevant professional qualification and be able to demonstrate a proven track record of direct safeguarding practice with vulnerable adults or children or both. The successful applicants will be expected to provide effective leadership across the District to promote a culture of safeguarding, whilst supporting survivors of abuse.Working with partners from the Church’s Learning Network, the post holders will be expected to contribute to the planning and delivery of the District’s safeguarding training programme.

The post holders will be expected to be in sympathy with the aims of the Methodist Church.

Location: Home-based, own transport is essential as travel will be required region-wide.We need one member of staff to cover Cumbria and North Lancashire.

Hours: 37.5 hours per week, Monday to Friday, between 09:00 and 17:00. Also to include some evenings and occasional weekends.

Salary: £40,000 to £42,000 pro rata, dependent on experience.

Holidays: 25 days plus 8 bank holidays

Closing date for applications: Midday on Monday 20 May 2024

Interviews:  5th or 7th June 

Applicants need to be aware that a report will be presented to the Methodist Conference in June which may result in DSOs becoming connexional (national) rather than district employees.

For more than 50 years, the British Dyslexia Association (BDA) has been the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential. The BDA is established as the leading dyslexia charity in the UK.

Unfortunately, the need for our support and services is high. Although awareness of dyslexia and other specific learning difficulties has grown, there are ongoing and widening gaps in access to the identification of dyslexia and the provision of expert learning support. Our national Helpline is busier than ever, supporting almost 5,500 people each year, reminding us on a daily basis why we must keep fighting for the rights of our beneficiaries.

Against a challenging backdrop for so many organisations, last financial year we saw continued growth in income from fundraising and training. We invested in growing our team and identified five strategic objectives for the period 2023-2026, and activities are currently underway to deliver these priorities. Our next CEO will continue to oversee these whilst laying the foundations for our next strategy cycle which we intend to publish in 2026. As such, the timing of this appointment allows the successful candidate the opportunity to work with the Board and other key stakeholders to articulate the long-term vision for our charity, establishing a plan that enables us to expand our reach and deepen our programmes.

The role of CEO at the BDA is one of both challenge and immense reward, offering the chance to lead a passionate and skilled team dedicated to making a tangible difference in society. The ideal candidate will bring strategic thinking, leadership experience and a commitment to promoting inclusion for our beneficiaries in education, in work and in life. The successful candidate will also need to demonstrate their financial acumen and business development and delivery skills, as achieving our mission will depend on financial security and sustainability.

We are excited about the next stage in our development as a charity and the opportunity to support even more people with dyslexia to reach their full potential. If you would like to be part of that journey, then we would love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.  If you would like an informal discussion about the role, please email Mark Crowley or Natalie Sanders at Tall Roots.

HMP Pentonville and community, Islington, London

Ref: TRA-241

Are you a proactive, target-driven and collaborative individual with a proven record of assessing vocational qualifications to adults facing disadvantage and the ability to support people who have multiple and complex needs?

If so, join St Giles Trust as a Trainer Assessor, where you will provide a quality service to prisoners at HMP Pentonville who work across the establishment as peer advisors, which will involve training, supporting and assessing peer advisors to achieve their Level 3 Certificate in Advice and Guidance and other vocational qualifications whilst supporting them to progress onto further opportunities and sustainable employment.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Working as part of a larger Trainer and Assessor team, our successful candidate will work with allocated learners to produce realistic assessment plans, assessing learners using a range of assessment methods appropriate for the vocational qualification assessment criteria, and provide vital one-to-one support to learners as appropriate, ensuring you monitor their progress towards timely completion and certification.

We will also rely on you to liaise and work in co-operation with the Trust’s internal quality assurers to ensure compliance with standards, to attend and participate in internal and external meetings, best practice seminars and continuous professional development opportunities, plus undertake the administration necessary for tracking learner progress.  Working constructively with colleagues to achieve project targets and responding to requests for information are also both important elements of this role, as is supporting local community projects with advertising, recruiting, and facilitating Release on Temporary Licence (ROTLS).

What we are looking for

• Experience of working to targets and recording information to enable effective performance monitoring
• Level 3 Certificate in Assessing Vocational Achievement (or equivalent assessor certification)
• Sound understanding of the issues faced by project participants in accessing and sustaining training or employment and how these can be overcome
• Demonstrable ability to support and motivate learners with multiple complex needs
• Proven ability to apply a creative approach to assessing
• Ability to effectively assess evidence and identify assessment criteria using a range of assessment methods
• Excellent interpersonal, relationship-building and communication skills, both verbal and written
• A flexible, collaborative and professional approach to your work

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, 4x Group Life Insurance, season ticket loan, eyecare scheme and much more.

To apply, please visit our website. 

Closing date: 12 May 2024

As an equity and inclusive employer, we welcome all applications, but we would particularly welcome applications from Global Majority People (Black, Asian, Brown, Dual Heritage), those living with a disability, those from a neurodiverse group, or have another protected characteristic. We value the positive impact and diversity that your lived experience can bring to our organisation.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients. Successful applicants must therefore submit an Enhanced Adult Workforce DBS DBS Check. Prison vetting is also a requirement for the role. 

Director of Professional Standards
£92,988 - £102,267 pa, plus excellent benefits
London (including flexible working)

Reporting to the Chief Executive, and forming a central part of our Senior Management Team, we are seeking to appoint an outstanding individual to take on the post of Director of Professional Standards. The successful candidate will lead a wider portfolio of responsibilities including accountability for overseeing first class education and training for psychiatrists, promoting recruitment and retention into the psychiatric workforce and leading on the College’s international workstreams.

The successful candidate must bring with them experience of leadership gained within a comparably complex membership organisation, with recognised expertise in delivering first class professional education and membership support. You must demonstrate the ability to provide strong and inspirational leadership to a large team of over 60 staff with the ability to instil a culture of high performance and exceptional service throughout. Essential to success is an ability to work effectively with a range of partners both internally and externally and an alignment with our values.

The Royal College of Psychiatrists is the professional medical body responsible for supporting psychiatrists throughout their careers from training through to retirement, and in setting and raising standards of psychiatry in the United Kingdom. Employing 235 staff and serving a membership of over 21,000 in the UK and abroad, we are building a strong and progressive College, one that strives to ensure our members are able to deliver high quality, person-centred care in well-resourced psychiatric and wider mental health services. 

Recent years have witnessed significant progress for the College, with a significantly enhanced media profile, record increases in numbers of foundation doctors applying to become psychiatrists and the launch of our new vision and values. Given the demands facing our population and the increasing profile of mental health services within our wider health and care system, the role of the College and our members has never been more vital.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit.  We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.

We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work life balance.

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 6 May 2024.
Interviews: 22 May 2024.

Job Coach - London

Location: London/Hybrid

Contract type: Fixed Term Contract

Hours: 35

Salary: Staring salary would be in the range of £30,000 per annum and dependent on, skills and experience

Job Advert

Come and be an instrumental part in helping those furthest from the jobs market achieve their personal goals in the world of work.

Big Issue Recruit is a specialist recruitment service from the Big Issue Group dedicated to supporting people who face barriers to joining the workforce into sustainable employment. It offers a person-centred and free to candidates service, supporting individuals pre, during and post-employment.

We are looking for someone with with experience in working with people who face barriers to employment either as a jobs coach, professional coach or a similar role.

Helping to build our team and provision you will work directly with our candidates to understand their career goals, their barriers and support them into rewarding new careers. You will build a network of service providers and employers to create opportunities for our candidates and provide truly holistic service for all candidates.

Skills & Experience:

• Previous working experience as a Job / professional Coach or similar role for 2 years or more
• Experience in working with people with barriers to employment
• Existing network, or proven ability to network, with a broad range of service providers
• Outstanding communication and interpersonal skills
• Excellent organisational and time management skills
• Problem-solving aptitude
• Ability to inspire and motivate
• Demonstrable commitment to BIG’s values; Inclusive, Adaptive, Collaborative and Entrepreneurial
• Passion for social justice and equality, diversity and inclusion
• Experience of asset-based approach/thinking or a willingness to learn and implement this approach

Salary and Benefits offered:

• Staring salary would be in the range of £30,000 per annum and dependent on, skills and experience
• Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
• Company Sick Pay
• Enhanced contribution to our workplace pension
• Enhanced maternity pay
• Training and development opportunities including an open learning library and management training schemes
• Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
• Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment

Workplace details

This role is primarily based at our Big Issue office in Finsbury Park, London

Closing date - 12th May 2024 (23:59pm) Interviews may take place before the advertised closing date so please apply asap.

Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.

Since 1991, The Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now The Big Issue Group consists of The Big Issue Company Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Changing Lives Community Interest Company.

REF-213540

Swindon’s welcome, accessible space in the heart of the town is looking for two Hub Coordinators - to help us grow, build and do more: by and with the community. It's a great chance to get active and make a real difference in this diverse town.

You’ll be working with a dynamic group of volunteers and visitors, helping to keep the Hub running day-to-day, as well as taking on a special focus of your own.

One special focus will be reaching out and drawing in: connecting with communities, groups and people around Swindon who are not using the Hub; building relationships, working in partnership and organising events and activities to see that the Hub is as inclusive and diverse as it can be.

The other special focus will be learning, skills & growing: supporting volunteers and visitors to the Hub, developing programmes of activities and opportunities - both internal and working with external partners - to help people learn, develop and grow.

Salary is £28,000 - £32,000 depending on experience. Hours are 37 hours/week full time - applications for  job-share / part-time considered. It's a fixed term contract: 3 years, with possibility of extension

Please click on 'apply' to go to our website, for full details of both roles and an application form to download.

Application deadline 5th May 2024 | Interviews 29th May. Please make sure you specify which role you're interested in when applying!

The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth and turning this into a future significant income stream for the charity.

The role

Develop and drive the implementation of an eCommerce strategy.

Commission and drive a programme to garner customer insights across all channels.

Collaborate with the Head of Retail Shops to connect Scope’s online and brick and mortar propositions.

Use customer insights to inform the buying and merchandising of new goods. To return significant profit margins for the charity.

Use customer insights to inform future brick and mortar propositions. Including brand and format and the instore experience.

Lead on plans to strengthen our partnerships with retail corporate donors. To diversify and grow quality stock donations to drive income and deliver profit.

About you

You will be an experienced eCommerce leader. And already at a head of level in your current role.

You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.

You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Please go to the Scope website for further information and the skills and responsibilities required for this role.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

Equality and inclusion are at the heart of our mission. We are committed to creating a diverse and inclusive workplace. 

We particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential job criteria.

Please let us know if you are applying under the Guaranteed Interview Scheme. 

We encourage applications from underrepresented groups including people in BAME and LGBTQ+ communities.

If you prefer information in a different format, such as large print or Braille, please go to our website for further information.

Find out more about asking for adjustments at interview.

How to apply

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days annual leave in Retail
• 27 days plus Bank Holidays in other roles
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.