"Events Manager" Jobs
Location: York Crown and Magistrates Court, with regular travel to Scarborough and Harrogate.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:
- Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
- Experience of working with a team of volunteers or as a volunteer.
- Experience of working directly with a diverse range of clients or service users.
This post is subject to enhanced vetting and barring check.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Job Purpose: To develop and manage, to a high standard, Age UK Bromley & Greenwich’s Information and Advice Service. To be responsible for the effective delivery of the I&A Service which will be delivered through a range of channels, including face to face, telephone, email, digital, and other means, across the Bromley and Greenwich boroughs.
Key Responsibilities:
Line management and supervision
- Provide line management and supervision to advisers and support staff.
- Supervising team advice sessions and casework
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Undertake monthly supervision with individual team members and annual appraisal.
- Ensure referrals are actioned and clients are supported in a timely manner.
- Develop team competence in key advice areas. (Benefits, Housing, Social care)
- Provide technical support to advisers and identify areas of further development for individuals and the team.
Support learning and development
- Support the team to embrace continuous learning and development and provide timely feedback on cases reviewed.
- Make recommendations for staff training and development areas of need.
Staff recruitment and development
- Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and everyone can do their best.
- Participate in recruitment and selection activities as delegated.
- Undertake new staff induction.
- Ensure the team receive appropriate support, supervision and appraisal and have opportunities for continuous learning and development.
Quality assurance and reporting
- Undertake Independent File Reviews ( IFR) and monitor the quality to meet quality standards and service level agreements
- Maintain and develop QAS/ AQS standards incl. renewal process.
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.
- Keep technical knowledge up to date and provide technical support to advisers.
- Maintain a case load as demonstration of ongoing personal development and learning.
- Undertake advice work as required e.g. during staff absences.
- Provide statistical reports on outputs and outcomes as required by funders and management
- Review and implement outcome measures for the work of the I&A team, including an annual survey of clients.
Partnership working and development
- To manage networking/ liaison with other local key stakeholders and organisations and feed into wider local engagement and community development work.
- Develop effective partner relationships with referral agencies across both boroughs, and to refer/ signpost cases to external agencies as appropriate.
- Represent the organisation at outreach and community events as required, continuing to raise the organisational profile and develop wider awareness of our services.
- Work with colleagues to develop marketing materials, give talks and presentations, identify outreach opportunities .
- Identify opportunities to develop and grow the wider information and advice service
The client requests no contact from agencies or media sales.
Community Fundraiser – North East England
Ideal locations include Newcastle, Carlisle or Durham, to allow travel around North East of England.
22.5 hours per week - arrangement of hours to be agreed (with occasional evening or weekends)
About Us
The Fire Fighters Charity offers specialist, lifelong support for members of the UK fire services community, empowering individuals to achieve mental, physical and social wellbeing throughout their lives.
We provide confidential, personalised support to the whole of the fire services community, whether that’s at our centres, over the phone, online or out in communities.
We are looking for an experienced Fundraiser to inspire the vibrant and diverse communities across the North East of England to unite support for their fire community.
The Benefits
As an Employee of the Charity, we pride ourselves on ensuring you have great employee benefits along with a supportive working environment.
- Salary of £22,279.80 per annum
- £3,400 p/a Car Allowance (Ts & Cs apply)
- Pension: 8% pension contributions (All pension contributions are paid by the Charity on your behalf. No employee contribution is required, though can be made through a salary sacrifice scheme)
- Paid Annual leave: 25 days plus bank holiday (prorated)
- Life assurance: 3 x basic salary
- Access to an Employee Assistance Programme and other support tools
The Role
Building relationships with the fire and rescue services in your area, you’ll become an integral part of the local fire services community. You’ll join a nation-wide team of inspiring and innovative fundraisers, working collaboratively to secure the much-needed income for the Charity.
Helping to coordinate events, support fundraising initiatives and implement new ideas, you’ll support your people, stations, and offices to raise awareness of the Charity and achieve and exceed income targets, as well as working with local businesses and people to maximise our fundraising potential.
By generating the income, we need to realise our ambitions you will help us to be there for even more members of the fire and rescue community.
This role is subject to a Basic Disclosure and Barring Services Check.
About You
We’re looking for an enthusiastic and innovative fundraiser to join our team, full of ideas and a positive attitude.
You’ll need excellent business and project planning skills, as well as the ability to multi-task and adapt your communication style to your audience.
You’ll be responsible for maximising the potential fundraising income from every initiative you support, so you must be able to effectively engage with multiple stakeholders and build strong networks.
You’ll also be able to support and inspire our volunteers, ensuring that these vital links between our Charity and the fire and rescue services are happy and fulfilled in their roles.
Reporting to the Fundraising Manager, you’ll be an excellent communicator with exceptional organisational skills and a ‘can do’ attitude.
How to apply
For more information and to apply, please visit our website.
We reserve the right to close this role early should we receive a sufficient number of applications. Due to the number of applications we receive, we are unable to contact applicants who are not shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume that your application was not successful this time.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About the role
£18,975 for 22 hours, FTE salary is £31,051
In this varied and rewarding role you will develop and coordinate our team of volunteers and Sessional Workers (zero hours youth workers). You will be instrumental in defining our volunteer strategy moving forward and identify other participation opportunities such as work experience placements, university placements, internships and apprenticeships.
You will also help develop internal engagement activities and participate in external awareness raising and fundraising activities, to support both volunteering and fundraising.
This role is for 22 hours per week, which will ideally be worked over 4 days. There is the option of hybrid working. We provide a surrey wide service, so the successful applicant will be willing to travel across the county to meet volunteers and sessionals as well as participate in engagement opportunities.
Key responsibilities
Full duties are included in the job outline, key responsibilities include:
- To coordinate the recruitment and induction process for volunteers and sessional workers.
- To coordinate, develop and deliver appropriate induction, training and supervision activities.
- To act as a central point of contact for volunteers and sessional workers
- To embed good practice in every aspect of the volunteer & sessional worker journey.
- To develop and manage partnerships with external stakeholders including Universities/volunteering hubs, local businesses and community groups to encourage a range of opportunities.
- To organise and attend community events and organise recruitment workshops and talks, across the county.
- To support the HR Manager by organising engagement activities and forums for our own staff, sessionals, volunteers and other stakeholders.
- To undertake ad hoc work for our fundraising function, to support our community fundraising efforts.
- To coordinate sessional work opportunities.
About you
You must:
- Have proven experience of recruiting and managing volunteers
- Have experience delivering information or training
- Have experience with having difficult conversations with volunteers or workers
- Have experience of working across different teams, networking and developing links with other agencies
- Be an effective communicator, with strong written communication skills
- Be able to multi-task, plan a workload, set priorities and manage time effectively, working without direct supervision
- Have a good professional knowledge of standard Microsoft packages and databases
- Ideally, have a driving license and use of own vehicle. Mileage expenses are paid.
About us
Action for Carers Surrey has a vision ‘that every unpaid carer in Surrey is heard, valued and supported.’ We are a committed, local charity determined to make a difference to young and adult carers across Surrey.
Our values are Focus, Inclusion, Respect and Excellence. By keeping to our values, we are able to provide an innovative, high quality and compassionate service to carers in every community in Surrey, making a real difference to their wellbeing.
We offer our staff a friendly, supportive, flexible workplace and are committed to welcoming applicants from a wide range of backgrounds as well as supporting staff who have their own caring responsibilities. To this end, we offer staff a weeks paid carers leave. We also provide a generous holiday entitlement, starting at 28 days plus bank holidays, an employee assistance programme, pension and opportunities for development and training.