Volunteer support manager jobs
This new role at Young Sounds UK will lead on securing grant income from and coordinating relationships with Trusts and Foundations. This will include identifying and researching funders, submitting compelling applications and completing timely and accurate reports.
You'll need to be comfortable with managing budgets, using CRMs, and demonstrating our impact through writing case studies that bring our work to life. You'll also need to have excellent communication and relationship building skills, and be organised, flexible and with a great attention to detail.
We're looking for someone who has at least three years experience of fundraising in a charity, especially if they’ve focused on fundraising from Trusts and Foundations, and who is looking for an opportunity to take the next step in their career.
For full information on this role, including key responsibilities and person specification, please view the job pack.
The closing date for applications is Monday 19 January 2026 at 12 noon.
About Young Sounds UK
Young Sounds UK exists because musical talent is everywhere but opportunity isn’t: family finances and other obstacles too often get in the way. We’re here to change this in two key ways:
- We support young musicians from low-income families with funding and other help
- We support music education through training, advocacy and research.
Established in 1998 we work across genres and across the UK. Our four programme areas are:
- Discover: training teachers in how to spot young people’s musical potential
- Connect: targeting and sustaining young people’s emerging talent through strategic support
- Thrive: funding young talent UK wide through annual grants and tailor-made help for individual musicians
- Innovate: leading new thinking and action on talent development
The client requests no contact from agencies or media sales.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters.
IRW’s Finance & Corporate Services Division is recruiting for the position of Senior Systems Accountant to join its dynamic team based out of its offices in Birmingham, UK. The organisation currently operates to a hybrid working model.
Job Purpose
The Senior Systems Accountant is a key role within Islamic Relief’s Finance team, providing ongoing strategic and operational support for our cloud-based financial system, Unit4 ERP (version 7 – Cloud Release). This role ensures that the finance system is optimally configured and maintained to support efficient business-as-usual (BAU) operations across the organisation.
You will act as the organisation’s Unit4 SUPER user and subject matter expert, responsible for system administration, user support and training, issue resolution, and driving continuous improvement. Working closely with Finance, IT, and system users, you will ensure the ERP system supports accurate financial reporting, robust internal controls, and process efficiency.
This is not a project implementation role it focuses on the long-term embedding, optimisation, and support of Unit4 ERP7 (CR), delivering both strategic oversight and day-to-day system management.
The successful candidate must have:
- Fully qualified accountant (e.g., ACCA, CIMA, CIPFA) or equivalent with proven delivery of ERP system administration, configuration, and optimisation in a live finance environment.
- Strong hands-on experience with Unit4 ERP v7 Cloud (financial modules) in a support or administration role.
- Strong understanding of financial controls, accounting principles, and reporting frameworks.
- Proficiency with reporting and analysis tools (e.g., Power BI, Excelerator).
- Ability to diagnose and resolve system and user issues independently.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Can you inspire, energise and motivate young people aged 9–18?
Do you want to make a genuine difference while being part of a supportive, values-driven team?
If so, we’d love to hear from you!
One YMCA Youth Clubs provide safe, inclusive spaces where young people can socialise, build confidence, and develop skills for life. We are looking for a Youth Development Worker to support the delivery of engaging youth work sessions and contribute to the growth of our youth offer, including the opening of new clubs in Bedford town centre.
The Role
Reporting to the Senior Youth Development Worker, you will support the planning and delivery of a range of youth work activities. This is a hands-on role working directly with young people, helping to create welcoming, fun and meaningful sessions that reflect the YMCA Youth Work Strategy and Principles.
This is an ideal opportunity for someone passionate about youth work who wants to develop their skills in a supportive environment. Training and ongoing support will be provided.
Key Responsibilities
- Support the planning, delivery and evaluation of youth work activities for young people aged 9–18
- Deliver a range of youth work activities, including centre-based sessions, outreach, school-linked programmes, mentoring and digital engagement
- Build positive, trusted relationships with young people, offering encouragement, guidance and support
- Assist with projects and new youth club development in Bedford town centre
- Maintain accurate records of attendance, engagement and outcomes to support monitoring and reporting
- Promote safeguarding, equality, inclusion and positive behaviour in all aspects of delivery
About You
You don’t need to be fully qualified - what matters most is your enthusiasm, reliability, and commitment to young people.
You will be:
- Passionate about supporting children and young people
- Confident engaging with young people in group settings
- Willing to learn and develop your youth work skills
- Able to work as part of a team and follow safeguarding procedures
- Experience working with young people (paid or voluntary) is desirable but not essential.
Hours and Contract
- Part-time role
- 10 hours per week, paid on a monthly salaried basis
- Working pattern includes evenings and weekends, with most sessions taking place after school
Additional Information
- Applicants must already have the right to work in the UK (no visa sponsorship available)
- This role may require a Basic or Enhanced DBS check following a conditional offer
- Applications will be reviewed as received, so early application is encouraged
Equality, Diversity & Inclusion: At One YMCA, we are committed to equality, diversity and inclusion. We welcome applications from all backgrounds and aim to create a working environment where everyone is treated with dignity and respect.
Accessibility & Adjustments: We are happy to make reasonable adjustments throughout the recruitment process. Please let us know if you need any support to apply or attend an interview.
One YMCA's mission is to create supportive and energizing communities where young people can belong, contribute, and thrive.
Permanent, full-time (37.5 hours per week)
Remote working with some UK and international travel
We are looking for an ambitious, experienced and passionate Chief Financial & Operations Officer (CFOO) to join The Lifescape Project, leading the evolution, management and delivery of our financial and operational capacities as the organisation grows.
Our impact as a charity depends on excellent financial management and the efficient provision of supporting operational structures, policies and ways of working. As the organisation grows and diversifies, we need a dedicated Chief Financial and Operations Officer to lead the management and development of these critical functions in close liaison with the CEO. The CFOO will be second in command to the CEO and a key member of the Management Team.
About us and the role
We are a small and quickly growing UK-registered charity whose mission is to protect and restore wild, natural landscapes. We use the skills and expertise of our multi-disciplinary team (spanning science, law, economics, technology and culture) to develop projects that pursue this mission.
We use the approach of combining disciplines to design and deliver our work because the biodiversity crisis is driven and impacted by social, economic, legal and other complex factors. It is increasingly recognised that the urgent transformative change needed for a sustainable future on our planet is most effectively achieved through this approach. The Lifescape Project has a unique ability to apply these diverse areas of expertise to our mission whilst maintaining the agility of a smaller organisation in delivering our work.
Working in pursuit of our 2020-2026 strategy, the Lifescape Project has seen rapid growth in its impact, team and revenue since commencing work in 2020. Our annual revenue has increased from £265,000 in FY 2020/2021 to £1.2m in FY 2024/2025, with further growth expected in the current FY. Our team has grown from just one to a team which will number 20 at the time of the successful CFOO candidate joining. This growth to date and planned future growth requires constant evolution of our financial and operational infrastructure and an experienced hand to guide this process, which is the core purpose of the CFOO role we are seeking to appoint.
We are excited to be hiring for this role, which will be transformational for the organisation, allowing us to develop our approach to financial and operational matters and support the continued growth of our team and impact. The role will act as second in command and will deputise for the CEO when absent. We are therefore looking for a highly capable and experienced finance and operations leader with the vision to ensure that we continue to grow in a sustainable, effective and efficient way.
We currently have a full-time manager and officer in our Finance and Operations team (F&O Team), which the CFOO will be joining to oversee, develop and guide all relevant functions. With the small size of the team at this time, the CFOO will be expected to jump into the detail in some areas. In the short term this will include delivering some of the more complex areas of the F&O team’s work, such as the audit process, multi-year financial planning and legal compliance, with support from other team members and external advisers as appropriate. If we continue to succeed in delivering our growth strategy, the role will progress over the medium term with increasing team size/supervisory duties and reducing involvement in immediate implementation. Remuneration would also increase in line with growth and assuming strong performance in the role.
For further information, please download the job pack below. Candidates must review the entire job pack before applying.
To apply, please email a cover letter and CV (each a maximum of 2 pages).
Closing date: 9.00pm on 29th January 2026, however we will be reviewing applications as they come in and reserve our discretion to extend the deadline if necessary.
First interview: First round interviews are expected to take place virtually on Microsoft Teams between 3rd-6th February.
Second interview: Second round interviews are expected to take place between 23rd-27th February.
Assessed task: There will be an assessed task which candidates will be asked to complete, either before the first round or second round interview.
Start date: The role will commence as soon as possible from 1st April 2026, subject to the successful candidate’s availability.
To apply, please email a cover letter and CV (each a maximum of 2 pages). Candidates must review the entire job pack before applying.
Senior Programme Finance Specialist (Part-time, 6-month FTC)
CARE International UK
Salary: £22,851 per annum (£45,703 FTE)
Contract Type: 6-month fixed term contract with possibility to extend
up to 12 months, depending on funding.
Closing date: 18 January 2026 at 11pm
Interview date: TBC
About CARE
CARE International is a global humanitarian organisation leading the fight to end poverty in the world’s most challenging situations. Women and girls are at the centre of our work, because we cannot overcome poverty and inequality until all people have equal rights and opportunities. We know that when a crisis erupts, women are often the first to pick up the pieces, so we work alongside women, so they have the power to make change where it’s needed most. Founded in 1945, CARE currently works in over 100 countries and last year alone reached 53.4 million people through nearly 1,500 projects.
Why work for CARE International UK?
This is an excellent opportunity to join CARE International UK’s Programme Management Team in a senior programme finance role at a time when the organisation is continuing to evolve how it funds and delivers programmes. The role sits at the heart of CARE’s engagement with a wide range of institutional, corporate, and philanthropic donors and plays a critical role in ensuring programmes are well designed, financially robust, and compliant from proposal stage through delivery.
As Senior Programme Finance Specialist, you will work across diverse funding mechanisms, including traditional grants and commercial contracts, and collaborate closely with programme managers, country offices, and finance colleagues across the CARE confederation. The role offers meaningful exposure to complex programmes and innovative funding arrangements, as well as the opportunity to shape how CARE strengthens financial quality, risk management, and donor confidence across its portfolio.
About you
You are an experienced programme finance professional with strong budgeting and financial analysis skills and a track record of supporting proposals and managing grants for institutional and corporate donors. You are comfortable working on complex proposal budgets, including for commercial contracts and non-traditional funding mechanisms, and have a solid understanding of donor compliance requirements and cost recovery principles.
You bring excellent attention to detail, strong Excel skills, and the ability to explain financial and contractual issues clearly to non-finance colleagues. You are confident working independently across a mixed portfolio, supporting programmes across the full project lifecycle from proposal development and contracting through to delivery, reporting, and close-out. You share CARE’s commitment to tackling structural inequality and are comfortable working in line with feminist leadership, localisation, and safeguarding principles.
About the role
The Senior Programme Finance Specialist provides senior financial, contractual, and compliance leadership across a mixed portfolio of programmes funded by institutional, corporate, and philanthropic donors. The role has a strong focus on programme funding and proposal development, working closely with Programme Funding colleagues, Programme Managers, and Country Offices to develop compliant, well-structured budgets and financial narratives.
Key objectives include ensuring robust financial design at proposal stage, effective financial oversight during delivery, and strong compliance and audit readiness across the portfolio. The role also contributes to financial risk management, supports contract negotiations and amendments, and provides technical advice and capacity strengthening to colleagues and partners. Strong budgeting capability, experience with institutional and corporate proposals, and the ability to work confidently with commercial contracts are central to success in this role.
Right to Work in the UK
Following recent changes to Skilled Worker Visa eligibility, a number of roles have been removed from the immigration salary list.
Applicants residing outside of the UK may apply for this role if it is has an eligible occupation code, identifies as a ‘higher skilled’ job and meets the salary threshold. Before submitting your application, please review the latest Skilled Worker Visa guidance here.
Safeguarding
CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.
Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:
· Satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here). In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
· Appropriate criminal record checks (including a Bridger check, link here).
By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.
Equality and Diversity
We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to, our HR team.
We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We particularly welcome applications from people of underrepresented backgrounds, including those from Black, Asian and other ethnic minority communities, and individuals who identify as LGBTQ+.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Officer
Harrogate, North Yorkshire – with some flexibility to work from home
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Marketing Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
The Digital Marketing Officer plays a vital role in delivering high-performing digital campaigns that drive supporter acquisition and engagement. Working within the charity’s marketing team, you will focus on paid media and content creation to support a broad range of charity initiatives, ranging from fundraising campaigns to service uptake.
Reporting to the Digital Marketing Manager, you will lead the execution of digital campaigns from planning through to optimisation, developing channel strategies, briefing content, and managing delivery. You will also collaborate with agency partners to ensure smooth and effective delivery.
Specifically, you will:
- Lead the creation and implementation of digital marketing campaigns. These may include, for example, fundraising, services, retail and political campaigns
- Create detailed campaign plans, including channel selection, content requirements, and delivery timelines
- Manage live campaign delivery, introducing new content and optimising performance based on real -time data.
- Lead paid media activity across Meta Ads Manager
- Manage the charity’s PPC agency, continuously optimising our paid Google Ads and Google Grant accounts, ensuring we’re maximising efficiency and creating new opportunities
- Monitor campaign performance using analytics tools and dashboards, providing actionable insights
- Continuously test and refine campaign activity to improve engagement and conversion.
About You
To be considered for this role, you will need:
- To have strong ability to plan and deliver digital campaigns across multiple channels, with a focus on performance and audience engagement.
- To be skilled in creating acquisition-focused content that supports paid media
- To be proficient in Meta Ads Manager, Google Ads, YouTube advertising, and other digital marketing platforms.
- To be confident using analytics tools such as Google Analytics, Looker Studio, and Google Tag Manager to monitor and optimise performance.
- To be able to implement and manage tracking solutions, including pixels and consent tools, with attention to compliance.
- To be able to work collaboratively across teams to deliver integrated campaigns and support broader marketing goals.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 12 January 2026. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us via our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Battersea is in an exciting phase of innovation and transformation as we embark on the second year of our five-year strategy. With increased investment in income generation, which started in 2025, we continue to expand our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat. We now have several new roles within this team to further our mission.
Legacy and In-Memory income is vital for Battersea and gifts left to us in Wills account for over 40% of our total income. We’ve seen significant growth in this area thanks to the sector-leading work of our ambitious team and the success of our wider fundraising programme. It’s therefore an exciting time to join the Legacy and In-Memory fundraising team.
The Legacy and In-Memory Stewardship Officer will help to support and deliver our Legacy and In Memory stewardship programme, working closely with the Senior Stewardship Officer to ensure the smooth and effective management of day-to-day activity, reporting, and stewardship campaigns.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 18th January 2026
Interview date(s): First round (online): 26th & 27th January 2026. Second round (in person): 3rd February 2026
For full details on the role, please download the recruitment pack.
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT US
The Great Friendship Project is an award-winning organisation tackling loneliness through research-informed community programmes, campaigns, and partnerships.
We design and deliver social interventions that help people build real-world friendships, strengthen social confidence, and rise out of loneliness.
Over the past four years, we have delivered hundreds of community activities, partnered with major brands and public institutions, contributed to national research and policy conversations, and built a highly engaged community of tens of thousands of young adults.
We are now entering a critical next phase of growth, strengthening our foundations in preparation for wider national expansion.
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THE ROLE
This new Programmes & Operations Coordinator role will act as the central operational lead for day-to-day delivery.
You’ll take ownership of systems, operations, volunteer coordination, and delivery logistics, while working closely with the Founder across areas such as community activity, growth planning, partnerships, and fundraising.
As a growing organisation, this is a broad, hands-on role with scope to help shape systems, processes, and ways of working as we grow.
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OPERATIONS
- Planning & Scheduling - Develop and maintain operational plans, timelines, systems, and delivery schedules to support effective coordination across the organisation
- Process Development - Establish and maintain clear processes for tracking tasks, deadlines, risks, outputs, and learning
- Documentation - Develop and maintain scalable documentation, playbooks, and operational processes to strengthen organisational readiness for growth
- Systems Management - Build, refine, and maintain digital tools, databases, and shared filing systems to improve coordination, visibility, and efficiency
- Financial Administration - Support basic financial processes, including processing invoices, tracking expenses, and supporting grant-related financial reporting
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PROGRAMME DELIVERY
- Delivery Oversight - Support the delivery of community programmes, campaigns, and pilots, ensuring quality, safeguarding, and consistency
- Programme Logistics - Coordinate venues, volunteers, partners, and programme materials to ensure smooth delivery
- Participant Communications - Lead day-to-day communications with participants and community members, acting as a clear and reliable point of contact
- Community Development - Develop and refine induction, member contact, and retention processes to support a welcoming and inclusive community
- Impact Tracking - Support evaluation, feedback collection, and continuous improvement across programmes
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VOLUNTEER MANAGEMENT
- Recruitment & Onboarding - Lead the recruitment and onboarding of volunteers and interns
- Volunteer Coordination - Coordinate volunteer rotas, availability, and deployment across programmes and act as the primary day-to-day point of contact for volunteers
- Training & Development - Support volunteer training, shadowing, and development plans
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FUNDRAISING & GROWTH SUPPORT
- Business Development - Support the identification of new partners and assist with building and maintaining relationships, including day-to-day coordination
- Grant Writing - Assist with grant applications, funding research, and partnership follow-up
- Marketing & Growth - Support the development of marketing and growth plans, providing operational input and capacity planning
- Campaigns & Events - Support the delivery of national campaigns, research dissemination, and stakeholder events through coordination of logistics, volunteers, and internal systems
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WHO YOU ARE
- Reliable & Adaptable - You are proactive and can prioritise effectively in a fast-moving environment
- Problem Solver - You have strong organisational skills and a sharp eye for detail
- Great Communicator - You are comfortable with public speaking and talking to everyone from community members to trustees and partners
- The Sherpa - You have experience coordinating or leading teams, projects, or delivery activity
- Tech-Savvy - You love using digital tools (Google Workspace, Notion, Slack, Canva) to make work easier and more visible
- Flexible - You’re happy to work evenings or weekends, when required (N.B. Time Off In Lieu will be provided)
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EXPERIENCE - ESSENTIAL
- Experience in an operations, coordination, programme delivery, or project support role with responsibility for outcomes
- Experience managing multiple priorities across people, systems, and deadlines in a small or fast-moving organisation
- Confidence taking ownership, exercising judgement, and working with limited supervision
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EXPERIENCE - DESIRABLE
- Experience in a charity, community, events, or volunteer-led environment
- Experience supporting partnerships, fundraising activity, or grant applications
- Experience working closely with senior leadership or a founder
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BENEFITS
Beyond the opportunity to play a pivotal role in a growing social movement, we provide a supportive environment designed to help you thrive both personally and professionally.
- Meaningful work with real impact - Play a central role in tackling loneliness and helping people build lasting, real-world friendships
- Hybrid working - A flexible mix of office-based, community, and home-based working, with autonomy around how you structure your week
- 20 days annual leave + bank holidays + your birthday off - On top of this, you’ll also earn an extra day of annual leave every year you work with us, up-to 5 years
- Learning & development support - Opportunities to build skills across operations, programme delivery, fundraising, and leadership, with mentoring from the Founder and access to relevant training - where required
- Progression opportunities - As a growing organisation, this role is designed to grow alongside the organisation, with the potential to develop into a more senior role over time
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HOW TO APPLY
Please submit your application and CV by completing the online form via the link below.
CLOSING DATE: Wednesday 21st January @ 12pm
If you have any queries about the role or application process, you can contact us via email or use the enquiry form on our website.
The Great Friendship Project is an award-winning non-profit organisation tackling loneliness through campaigns, research and community activities.
Starting Salary: £34,629-£41,768 (non-London weighting) - £38,613-£45,752 (Inc. London weighting) - FTE
The salary will be prorated based on the contracted hours
Contract: Permanent - Part-time 28 hours per week (4 days)
Location: UK Hybrid
Job Profile
The Major Gifts (MGP) Executive – Corporates and Outreach (MGECO) is a hybrid role responsible for managing a small pool of corporate donors and prospects as well as working with colleagues to coordinate outreach within priority Major Donor audiences.
CAFOD’s Corporate Partnerships Portfolio has an annual target income of £858,000. The Executive will be responsible for a small group of Corporate Partners giving under £50,000/year, with the goal of maintaining and maximising the value and potential of these relationships
A key component of CAFOD’s continued MGP fundraising success is the identification and development of a strong pipeline of new major gift donors. Working with colleagues, the Executive role will identify and cultivate prospective donors with the goal of expanding the MGP Section portfolio. This will be achieved through strategic outreach work within CAFOD’s priority audiences.
The role sits within the Corporate Partnerships Team, a part of the Major Gifts and Philanthropy Section in the Fundraising and Participation Group. The post reports to the Corporate Partnerships Manager (CPM), working closely and in consultation with the Philanthropy Manager (PM) and MGP Research and Information Manager (MGPRIM). The post-holder will collaborate on strategic planning and cross-functional initiatives within the MGP section. They will also contribute to cross-team projects as agreed with the CPM.
The ideal candidate will have a proven track record in fundraising – ideally in major gifts and philanthropy donor management or external relationship development. They will have experience in operational planning and a collaborative mindset. They will be a confident self-starter capable of building strong relationships with internal and external stakeholders at all levels to develop and grow impactful relationships.
Key Responsibilities
Corporate Partnerships Relationship Management
- Be responsible for the day-to-day management of a small portfolio of Corporate Partner Relationships with the goal of maximising the value of relationships. This includes proposal and report writing as well as written, telephone and face-to-face communication
- Facilitate engagement with corporate partner staff to feedback on CAFOD’s work and foster participation using both traditional and innovative methods.
- Work in collaboration with colleagues across communications and digital teams to promote CAFOD’s Corporate Partnerships offer.
- Work on and monitor KPIs for corporate donors.
- Support the CPM with wide Corporate Partnership work as required.
MGP Donor Outreach
- Work collaboratively with MGP team leads and wider organisation staff to deliver a prospecting strategy which successfully identifies and engages priority audiences. These audiences include Catholic Parishes, Diaspora Communities, Catholic School Alumni, and other audiences in which high-net-worth individuals may be engaged.
- This will include responsibility for:
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- Prospecting – carrying out desk research and working with necessary internal CAFOD stakeholders to identify priority audiences.
- Planning – Strategising engagement plans with identified audiences, working with internal and external stakeholders.
- Coordinating engagement – Working with colleagues across the MGP team and wider CAFOD staff as well as external stakeholders to coordinate the delivery of engagement activities that reach priority audiences and are in line with wider CAFOD engagement activity.
- Ensure that the MGP prospecting and outreach strategy is in line with the wider organisation strategy and priorities, communicating progress with colleagues across the organisation regularly.
- Establish and work to clear success measures and KPIs, set targets for the overall strategy and specific engagements, and ensure appropriate tools and resources are in place to achieve them.
Administrative, Support, and Planning
- Support in the administration of corporate donor portfolio, working with CAFOD colleagues to transition donors out of and receive donors into the corporates portfolio when necessary.
- Work with the Corporate Partnership Manager and Philanthropy Manager to shape strategy, support forecast targets and activities as well as reporting, planning and budgeting.
Safeguarding
- All CAFOD staff share the responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Job Specific Competencies
Essential Criteria
- Clear understanding of corporate partnership and major donor fundraising and an ability to build relationships at various levels to achieve objectives.
- Comfortable in the major donor and business environments; understand what decision-making processes may influence the support for charities.
- Strong in writing effective supporter communication material and confident presentation skills.
- Strong research skills to identify potential donors and engagement opportunities within priority communities.
- A sound knowledge of the life, structures and networks of the Catholic communities of England and Wales and how to effectively engage those who may support through major gifts.
- Strong organisation skills and ability to co-develop tailored donor engagement plans with internal and external stakeholders, ensuring alignment with broader fundraising goals.
- Passionate about overcoming global poverty and injustice.
Desirable Criteria
- Experience of working in a major gift environment.
- Proficient in using donor databases and internal systems to maintain accurate records and support reporting needs.
- Knowledge and awareness of the field of international development and humanitarian aid
- Experience using creative and innovative methods to foster engagement successfully.
- Understanding and operational experience with GDPR
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Behaviour as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. This post involves contact with children, young people and vulnerable adults, or has responsibility for people who will do, and applicants will be subject to specific checks related to safeguarding issues. If based in the UK the post holder is required to present or obtain a Disclosure from the DBS (Disclosure & Barring Service). If the post is based outside the UK the post holder will be subject to a different checking process.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
Please click here for a full list of CAFOD’s Staff Benefits
Come and join us and help make a real difference in the lives of the world’s poorest communities.
CAFOD is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to safeguarding children and vulnerable adults.
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About us
Sheffield ME & Fibromyalgia Group is a small charity providing information and support to people affected by Myalgic Encephalomyelitis (ME) / Chronic Fatigue Syndrome (CFS), fibromyalgia and long Covid in South Yorkshire and North Derbyshire. We are a member-led charity that offers a range of support and services including peer support, drop ins, activities and events, benefits and social care advocacy and more; you can find more about what we do on our website.
About the role
We are looking for a Welfare Benefits Adviser to work alongside the Senior Benefits Adviser, providing welfare benefits advice to people affected by ME/CFS, fibromyalgia and long Covid; this includes those living with these illnesses, carers and their families.
We endeavour to improve people’s financial situation more widely, especially due to the cost of living crisis, so you will be offered the opportunity to create resources and host drop-in sessions for members.
Main duties and responsibilities
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Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.
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Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.
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Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.
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Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)
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Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.
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Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.
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Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group
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Collect feedback from members for service improvement and for our funders
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Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)
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Any other duties within the scope of the post as deemed appropriate
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
Individual Giving Officer
Salary: £30,255 - £37,732
Location: Remote with regular travel to Downton / London for meetings.
Hours: Full time, 35 hours per week
Contract: Permanent position
We have an exciting opportunity for an Individual Giving Officer (Retention) to join the Commercial Directorate at Help for Heroes and play a key role in building long-term supporter relationships that help fund life-changing support for the Armed Forces community.
About the Role
As Individual Giving Officer (Retention), you’ll sit at the heart of how Help for Heroes builds long-term, sustainable income. You’ll lead the delivery of multi-channel retention campaigns and fundraising appeals that strengthen supporter relationships, increase lifetime value and ensure our supporters feel valued, informed and inspired to continue their support.
You’ll own retention activity across cash giving, lottery and regular giving - shaping campaigns from idea through to delivery, optimisation and evaluation. Using insight and performance data to continually refine supporter journeys, test new approaches and ensure every communication adds value to the supporter experience.
Working closely with the Individual Giving Officer (Acquisition), you’ll help create a seamless journey from first gift to long-term loyalty. You’ll collaborate with colleagues and external agencies to deliver high-quality, compliant campaigns that reflect the experiences of veterans and their families.
This role offers real autonomy, variety and influence, with your work directly contributing to a strong, engaged supporter base and long-term income growth.
About You
You care deeply about the supporter experience and understand that retention is built on trust, relevance and emotional connection.
You have experience delivering direct response fundraising or engagement campaigns and enjoy seeing how insight, data and creativity come together to drive results. You’re confident managing multiple campaigns, working with stakeholders and suppliers, and motivated by continuous improvement.
You’ll thrive in this role if you:
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Love building long-term supporter relationships
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Enjoy taking ownership and seeing campaigns through end to end
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Use insight and analysis to inform decisions and improve performance
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Are organised, detail-focused and calm under pressure
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Value collaboration and shared success
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Care about delivering work that is compliant, ethical and supporter-first
About the Team
You’ll join our Individual Giving team, committed to growing our supporter base and delivering meaningful, engaging experiences that inspire long-term support.
Working closely with colleagues across the organisation and external agencies, the team values innovation, learning and collaboration - always keeping supporters at the heart of what we do.
In return we can offer you:
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Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
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29 days’ annual leave plus 8 bank holidays, regardless of service — plus your birthday off to celebrate!
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Opportunity to buy and sell up to 5 days annual leave per year.
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Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
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3 volunteer days per year to support the Help for Heroes community.
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A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
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Discounts on our branded clothing, including a free Help for Heroes hoody when you complete your induction.
Closing date: 23rd January 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Schools and Programme Coordinator / Senior Coordinator – (London)
Salary: Coordinator/Senior Coordinator £28,860 – £34,500 depending on experience. (Salaries over £29,900 reserved for more senior/experienced candidates only).
Contract: Full time permanent contract
Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.
We are seeking Coordinators to work in London
Reporting to: Programme Hub Manager
About the Role:
We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career.
Our Coordinators work with young people studying in schools and colleges who face barriers to higher education and employment. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.
About You
What we’re looking for in our new Coordinator(s) includes:
· Enthusiastic about connecting young people to opportunities, particularly those facing barriers to work.
· Have a ‘can-do’ attitude, as a small charity you will be expected to get involved in a variety of our programmes and activities – including development of our programmes and processes
· Be able to work within established programme structures, but still be responsive to the individual needs of employers and young people
· IT literate and digitally savvy
· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.
· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.
· We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership
· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.
Make a big impact with a dynamic small charity transforming young people’s lives London.
Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.
We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.
The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.
At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.
We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.
What we offer:
You’ll be eligible for many of our benefits including:
· 25 days annual leave per year which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year
· An additional discretionary “Day for You”, (pro rata for part-time)
· Opportunity to take a 6-week sabbatical after 3 years of service
· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%
· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.
· Access to Workplace Options EAP (a provider of employee support services)
· Opportunity to Work from Home
· Opportunity to take part in the wider team’s wellbeing and social activities
· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).
How to Apply
If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form explaining why you're interested in this role and how you meet the person specification.
Previous applicants need not apply.
Closing date: 9am on 23rd January 2026. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.
A second interview may also be required.
You can access the Application Form, Job Description and Person Specification for this via this Charity Jobs site.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Overview
To support the Head of Finance in providing the organisation with a timely, accurate and relevant financial management service. This will be undertaken by ensuring the accounting system and financial records are updated and controls and procedures are maintained. This will enable the Senior Management Team and the Board of Trustees to use financial information to assess results and performance and make informed, strategic decisions, assuring compliance with statutory and corporate requirements.
Doctors of the World UK intends to grow its programme and advocacy impact. In this dynamic, exciting environment, an experienced Bookkeeper will help facilitate the organisation’s further growth and will work closely with senior Managers to enable them to manage their programme budgets, including by supporting them to report to donors.
You will demonstrate openness, responsiveness and cheerfulness in the role and possess excellent interpersonal and communication skills. You will be a self-starter who thrives on the challenge of being in a dynamic organisation that works at home and abroad.
You will be driven to excel in your work and thrive in a fast-paced environment and supportive team that is committed to the highest levels of personal and team performance.
How to Apply
To apply, please submit your CV & Covering Letter. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile.
Applications which do not demonstrate the essential skills, knowledge, experience and competencies will not be shortlisted.
Closing Date: 1700hrs Wednesday 14th January 2026
Please note, if you have not been contacted within 7 days of the closing date, your application has been unsuccessful on this occasion. Due to the high number of applications received, we are unable to provide individual feedback.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
OTR are looking for a Grants & Corporate Fundraising Coordinator to work as part of the Fundraising & Communications Team. This role is the organisational engine for income through trusts and foundation grants, and corporate fundraising, within OTR’s fundraising mix. It would suit an organised individual with a strong interest in relationship management, and proven writing abilities.
Working collaboratively with the Head of Fundraising & Communications, the post-holder will cultivate and nurture funder relationships and be responsible for researching and writing compelling case for support copy for applications. They will maintain accurate and up-to-date pipeline planning and customer relationship management (CRM) records, and, once familiar with OTR, will have the opportunity to lead on mid-level funder opportunity management.
The successful candidate will have demonstrable experience working in fundraising, identifying and tracking funding opportunities, drafting proposals, and raising funds.
To find out more about the role please download the job pack. If you would like an informal chat about the role, please email the main contact as listed in the job pack
To apply for this role click the 'Apply now' button
We welcome applications from all sections of the community and are committed to developing a team that reflects the diversity of the people we work with
OTR & Benefits:
OTR is a mental health social movement by and for young people. The charity is at an exciting stage of its 59-year history and is proud to be reaching more young people than ever before (over 20,000) across Bristol, South Gloucestershire, and North Somerset with creative and diverse mental health and wellbeing info and support.
Our approach to mental health is grounded in a set of beliefs and assumptions that underpins all of our work. We believe in celebrating diversity, empowering and mobilising young people to make change, and that catering to the unique strengths, interests and circumstances surrounding young people is key. Our approach centres on collaboration and partnership, building relationships between individuals, peers and communities.
Each day is as engaging and fulfilling as the last, and with a network of supportive, community minded people, we hope you’ll feel welcome here. As a thank you, we like to compensate our employees for the important work they do with a range of benefits including a flexible leave policy, healthcare cost and wellbeing assistance with HealthShield, flexible and hybrid working arrangements, enhanced sick pay, parental leave, continual training and development, social and wellbeing events, and more (subject to contractual terms and conditions).
A Willingness to Work with Difference
At OTR, whatever your role or professional background, you will be expected to work in a way that is anti-oppressive and inclusive. A key focus for OTR is to develop an organisation that is inclusive for all but we do not claim to be experts in this. We are committed to continuous learning and improvement in these areas and invite you to join us on this journey.
OTR recognises the benefits to individual practice and organisational credibility of having a diverse community of staff and volunteers and to this end is continually working towards building and maintaining an environment which values and pursues diversity accordingly.
We recognise that tackling systemic inequality, prejudice, racism and oppressive practice requires each of us to actively engage, self-examine and make changes where necessary, in order to improve access and equitable experience for all in society and all of those who come through our doors at OTR.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.








