Volunteer support worker jobs

Job description

Stella Maris is the official maritime charity of the Catholic Church.  We are looking for a Regional Port Chaplain for Immingham and the South Humber Ports to support seafarers, fishers and their families.

In this unique and rewarding role, you'll be the welcoming face of Stella Maris in your region, visiting ships, listening to crew members, and offering practical, pastoral and spiritual support to anyone in need, regardless of faith or background.

About the role

No two days are the same.  You might spend the morning visiting ships and listening to crew members' stories, help someone contact their family back home, support a seafarer in crisis, or offer a quiet moment of prayer on deck.

You'll also recruit and support a team of volunteers, work closely with other maritime charities and local partners, and build strong relationships with parishes, dioceses, and port authorities.  You'll be part of a nationwide network of Stella Maris chaplains, supported through regular meetings, retreats and professional development opportunities.

Key responsibilities

• Visit ships regularly to meet seafarers and fishers, responding to their pastoral, practical and spiritual needs.
• Provide practical help such as transport, communication access, and emergency or crisis support.
• Offer spiritual care to Catholic seafarers and facilitate the religious needs of those from other faiths.
• Recruit, train and support Stella Maris volunteers.
• Work collaboratively with other maritime charities.
• Maintain strong relationships with local parishes, the Diocese of Nottingham, and port stakeholders such as the Harbour Master, shipping agents and welfare committees.
• Support local fundraising and awareness initiatives alongside the charity's national team.

About you

You'll be someone who takes joy in helping others.  You don't need maritime experiences, what matters most is your empathy and ability to offer pastoral support in practical ways.

You may come from a background in chaplaincy, parish ministry, community work or social care.  You'll share our commitment to upholding the dignity of every seafarer and fisher.

Young Carers Service Manager role

An opportunity is available to help make life better for carers 

Hours - 30 hours per week (including occasional evenings/weekends)

Salary: £36,000 FTE per annum (£28,800 actual)

This is an opportunity to lead a passionate, skilled team and shape services that genuinely change lives by supporting the Young Carers in our region.

Are you self-motivated, organised, empathetic, able to work collaboratively and autonomously, passionate about supporting young people, able to influence strategic development and able to think on your feet then you might want to consider joining a small team of like-minded people.

Our charity, Carers Support, works across Bristol and South Gloucestershire to support unpaid family carers who are supporting their loved ones at home.

We currently have a vacancy in our Young Carers Service Team to support the Chief Executive and Senior Management Team and lead the Young Carers Service. This is a senior role that requires managerial experience, an understanding of the youth sector, safeguarding, and the ability to work with different employed teams and volunteers.    

Main duties will include:

To:

· Be a member of the Senior Management team and actively participate in the overall strategic management and development of the organisation.

· Ensure that the strategic development of the young carer service is co-ordinated and services are delivered in line with funded contract and grant requirements, CSC's development plan and local and national strategies and priorities.

· Be responsible for the support, supervision, management and development of the Operational manager, Schools Development Officer and Engagement worker

· Be the Children and Young People’s Safeguarding lead, working in conjunction with the Adults Safeguarding lead and deputies.

· Ensure young carers voice leads service development internally and externally improving the identification and support for young carers across Bristol and South Gloucestershire.

· Ensure sustainability developing service plans and working with Fundraising manager to raise the funds to sustain services that meet young carers needs.

There’s lots more we could tell you, but why not apply and come and see for yourself.

Closing date for applications is 22nd March 2026 @ 12 noon with interviews on 8th April 2026.

Please visit our website for all the information you need  and details of how to apply.  All completed applications should be returned to our recruitment team.

If you would like to know more about this role, please email Joss Tagg, Young Carers Manager for further information.

We are an Equal Opportunities Employer, and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.

Registered Charity No: 1063226

Following a successful application to the Henry Smith Foundation we are seeking a passionate, committed and flexible Support Worker (35 hours per week) to join our team to support young people and families, primarily focusing on LGBTQ+ young people but working with the wider team to ensure all young people and families are supported.

The main aims of the post are to ensure:

• The charity delivers quality information, advice, guidance and advocacy services which improve outcomes for LGBTQ+ young people in Calderdale & Kirklees.
• LGBTQ+ young people who face additional access barriers are reached and given the opportunity to engage with the service, reducing their isolation and loneliness.
• LGBTQ+ young people have emotionally healthy relationships with their family, friends and intimate partners.

The above would be achieved through group work, youth groups, parent and family groups, 121 work, attending professional meetings such as Team Around The Family and Child In Need meetings, mediating between families and schools, networking, stand events such as Pride’s and Freshers events, offsite activities and family support sessions.

This is a service user and public facing role. The successful candidate will be expected to attend sessions, meetings and events across in Calderdale & Kirklees

The right candidate will have:

• JNC Level 3 Youth and Community Work qualification or a willingness to undertake training. We welcome applicants with equivalent qualifications and experience in relevant sectors inclusive of child care, teaching, social work, nursing etc (or due to complete 2026 - 2027).

• A minimum 12-months experience of working with children, young people aged 25 and under and/or families
• An ability to assess needs and involve young people in identifying appropriate self-action plans
• Knowledge and understanding of the impact of Homophobia, Biphobia and transphobia on LGBTQ+ young people
• A flexible approach to work and willingness to work some evenings and weekends
• A full clean driving license and access to a car

What you'd get from us:

• Training and development opportunities
• A generous annual leave entitlement, 31 day per year plus bank holidays
• 6% pension contribution
• Life Assurance at three-times salary rate
• An employee health plan, helping with the costs of dental, optical treatments etc
• Access to staff counselling
• Perkbox Employee Benefits - 1000+ deals and discounts
• Travel expenses
• Flexible and hybrid working
• Earn between £26,510.82 – 27,836.36
• Pay award pending

Why you'd work for us:

• So you can use your skills and passion to influence change and improve outcomes for some of the most stigmatised and marginalised people in Calderdale & Kirklees
• Gain experience, build your transferable skills and learn new ones
• Be part of an amazing, committed team challenging stigma, bias, and inequalities

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

We have an exciting opportunity for someone to join a small, committed and experienced team supporting children, young people and families before and after the death of a parent or sibling. SeeSaw is a local award-winning charity, established in 1999 and providing grief support for Oxfordshire families since 2000. 

We are looking for candidates who have experience of working with children and young people, and their families. You may have gained experience in a range of settings, but the most important quality is the ability to communicate effectively and to make and sustain supportive relationships with families. 

Our practitioners have a caseload of individual children and their families, and liaise with professionals from schools, health, social care and children and young people’s mental health services, as well as with our team of Volunteer Support Workers. You will be able to work collaboratively and on your own initiative, ideally have a qualification in health care, social work, counselling, psychological services or education; knowledge of therapeutic interventions in grief work would be helpful but not essential as training will be given. 

Men, younger people, and individuals from minoritised communities are underrepresented in our workforce and we are particularly keen to encourage applications from these groups. 

Interviews will be held on 24th March 2026. 

Family Support Worker – Thames Valley

£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)

Thames Valley and surrounding areas.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Thames Valley Care Team.

Reporting to the Family Support Manager of the Thames Valley Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care

· A warm, inclusive approach to achieving goals quickly and correctly

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· Company car for front line care posts

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)

· Time off in Lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· A recommend a friend recruitment bonus scheme

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please visit our website and apply online.

Please disclose on your application form if you have used AI for any part of your job application.

Interviews will take place at our Thames Valley Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.

Lead Something That Matters — Shape a New Sports‑Led Youth Provision in West Thurrock
If you’re the kind of youth worker who wants to build, create, and genuinely shape a community offer, this is the role you’ve been waiting for. At Riverview, sport isn’t an add‑on — it’s the heartbeat of how we engage young people. As our Senior Youth Worker (Sports), you’ll have the rare chance to help design a brand‑new youth provision from the ground up, bringing your ideas, energy, and passion straight into a community that’s ready for something fresh.

You won’t be boxed in. You’ll lead sessions your way, influence how the programme grows, and work in a close‑knit team where your voice actually matters. With over 100 young people already engaging weekly across our sites, you’ll step into a role where relationships are real, creativity is encouraged, and your leadership directly shapes young people’s confidence, wellbeing, and opportunities.
If you want to make sport the spark that changes lives — this is your space.

Our Mission 

Riverview Charitable Trust supports families, children, and young people in the community to thrive. Through services and initiatives, we empower individuals, strengthen family relationships, and create opportunities for young people to grow, learn, and succeed. 

We are expanding our youth provision into West Thurrock, and we’re looking for an experienced, energetic Senior Youth Worker with a Sports background to help us put sport at the heart of what we do. This is a hands-on role for someone who loves working with young people, thrives in active environments, and can confidently lead day‑to‑day delivery across multiple sites.

KEY RESPONSIBILITIES 

• Lead delivery on our sports programmes across two vibrant sites, creating sessions that young people genuinely want to show up for.
• Play a key role in Riverview’s expansion into West Thurrock, helping us build something new, exciting, and community‑driven from the ground up.
• Take sport into the streets and into young people’s spaces, using outreach, pop‑ups, and creative engagement to connect with those who need us most.

Please see attached JD for full job description 

The Senior Support Worker is the lead practitioner within their designated intensive support  domestic abuse refuge, providing day-to-day operational oversight and support to staff, volunteers and bank staff. 

Working closely with the Refuge Manager and Deputy Refuge Manager, the postholder ensures the consistent delivery of high-quality, trauma-informed support to women and children fleeing domestic abuse. The role acts as the main point of continuity within the refuge, supporting staff induction, maintaining standards of practice, and contributing to a safe, stable and supportive environment. 

Why work for us? 

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. 

We have a bold new strategy and a passion  for excellence in service delivery with an eye on growth. 

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. 

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. 

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups. 

We offer the following benefits: 

• 25 days paid leave plus statutory holidays (pro rata) 

• A competitive pension scheme

• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

About Pathway Project 

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. 

We offer a range of support services and run two refuges in confidential locations. 

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. 

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. 

Pathway Project believes in working as a cohesive team and are service user led. 

Our helpline is access to all and is open 24 hours a day, 365 days a year. 

** Please ntoe we may close this application early if we receive sufficient applications**

To navigate the collaboration between BDEF and Adult Social Care (Bristol City Council), making sure that people with lived expertise lead decisions about the services they rely on, guided by the Co‑Production Policy and Disability Equality principles. Please see the attachments for full Job Description and Person Specification, including links to definitions and relevant policies.

Co‑Design and Co‑Production Worker

Hours: 28 hours per week.  Must be flexible and be available for occasional work outside of usual work hours.

Salary: £30,229.28 pro rata (depending on successful completion of the Probationary Period). For the hours, this would work out at £24,183.43 annually. Point 7 on BDEF Pay Policy.

Purpose: To navigate the collaboration between BDEF and Adult Social Care (Bristol City Council), making sure that people with lived expertise lead decisions about the services they rely on, guided by the Co‑Production Policy and Disability Equality principles.

Reports to: Director of BDEF.

Based at: Chelsea Room, Easton Community Centre, Kilburn Street, Easton, Bristol, BS5 6AW. However, we support flexible working arrangements and hybrid working as we are committed to supporting our workers to meet their needs. If this is relevant for you, this can be discussed.

Contract: This is a fixed term contract until March 2029.

Access: We are a Disabled people led organisation. This role is for Disabled people to apply for. As such, support to make reasonable adjustments and/or support to apply for Access to Work will be embedded from the start of working with us.

 As an organisation, we also use Social Model Identity First language such as ‘Disabled people’ and ‘impairments’ or ‘health conditions’.

We know there are Disabled applicants who will have faced many barriers in developing their careers. When you read the job description and person specification, think about your potential to meet the requirements.

If there are items on the person specification where you feel you don't strictly meet the skills or experience listed but you already have strategies, support, or technology to meet these skills in a way that works for you (or you feel with the right support you could excel at) then please apply.

Co-Design and Co-Production

BDEF’s Director previously supported Bristol City Council Adult Social Care to create a Co‑production Policy. This policy was developed because there was no clear, fair, or consistent way for the Council to involve people with lived experience of using Adult Social Care services.

The policy:

• Is designed through co-production between Disabled people, Carers, Community and Voluntary Sector workers and council officers.
• Clearly defines consultation, engagement, co‑design and co‑production.
• Sets expectations for inclusive, equitable involvement.
• Has been fully adopted and approved by Adult Social Care.
• Is intended to guide all future Adult Social Care work.

Following feedback, Bristol City Council has now contracted BDEF, a Disabled‑people‑led organisation, to take this work forward. This, as part of this contract, role will focus on supporting, embedding and putting the policy into practice, ensuring that people with lived expertise are meaningfully involved in shaping Adult Social Care services.

The role will work closely with people with lived expertise of Adult Social Care services (Disabled people and carers among others), Bristol City Council Adult Social Care officers, community and voluntary organisations and BDEF colleagues. The role holder will work directly with BDEF Director who will offer advice and support.

The main duties will include:

1. Planning and delivering agreed co‑design and co‑production projects (up to three per year, or fewer larger projects). This will involve working jointly with the Council and people with lived expertise throughout each project. There will be a need to make sure that projects follow the Co‑production Policy.

2. Facilitating quarterly sessions of the Co‑production Policy Advisory Group who are the people who helped create this policy. Their remit is to offer advice to council officers on how best to use the Co-Production policy within their work.

3. Building and maintaining relationships between community members, the Co-Production Policy Advisory Group, community and voluntary organisations, Adult Social Care at Bristol City Council, and BDEF (Bristol Disability Equality Forum).

4. Supporting Disabled people and others with lived expertise to take part fully and confidently and help people to understand their role and how their input influences decisions. This will also mean identifying and connect with new people with lived experience who want to be involved.

5. Making sure that all projects involve people with a diverse range of experiences, identities and cultures and who are representative of Bristol’s communities.

6. Monitoring progress and report impact, tracking the progress of co-design and co-production work. This would include producing clear, accessible reports at the end of each project.

7. Where possible and appropriate, support Council officers to work in a co‑productive way. This would include promote correct usage of co‑production language and definitions.

8. To make sure that the right range of support available is accessible and that people with the widest range of impairments and differences are included. 

9. To implement BDEF’s Equality, Diversity and Inclusion policy and to develop and share anti-discriminatory practice and to challenge any systemic oppression, discrimination, prejudice and stereotyping amongst Disabled people and in other organisations.

10.To work within BDEF’s safeguarding policies and to develop best practice in safeguarding and supporting adults at risk.

Any other tasks corresponding with the post, as required. Whilst this summary is detailed, it does not necessarily specify every task or activity required to achieve these outcomes.

General Accountabilities:

So far as reasonably practicable, the post-holder must promote safe working practices with regard to both themselves, volunteers and anyone else in the office or at meetings. 

Work within the Codes of Conduct, Constitution and all other policies of BDEF.

Make sure that output and outcomes (quality of work) are of a high standard and comply with current standards.

Undertake any other duties, determined by the Director and trustees, as required.

Context:

BDEF is a voluntary sector charity of, and for, all Disabled people who live, work or study in the Bristol area.  It seeks to engage with Disabled people in the Bristol area in identifying and addressing equalities issues of concern to both our existing and potential members.

Deadline:

Please return the application (in whatever form you choose) by 5pm on Tuesday 24th March 2026.

Make a real difference in people's lives - and let us make a real difference to your life and career.City of Chelmsford Mencap is an independent charity that supports people affected by learning disability across mid-Essex.  It provides lifelong learning, social opportunities, work experience, advocacy and information.

Summary of the Role

The Support Lead plays a key hands-on role in delivering high-quality, person-centred support within the Outreach Academy, CCM’s lifelong learning service. They help coordinate daily activities, promote independence and wellbeing, and ensure service users experience meaningful learning in a safe, inclusive, and empowering environment.

The Support Lead works closely with the Senior Support Leads to implement care plans, support learning sessions, uphold safeguarding responsibilities, and model best practice based on key social care values. They guide and assist specialist support workers, tutors, volunteers, and work placement students during sessions, helping to create a positive and enriched learning experience for all participants.

Key Social Care Values and Approaches Required

The Support Lead must demonstrate understanding and use of:

• Person-centred thinking, planning and co-production
• Strengths-based and outcomes-focused practice
• Active Support approaches
• Positive Behaviour Support (PBS)
• Making Safeguarding Personal
• Supported decision-making and the relevant legislation
• Trauma-informed approaches
• Accessible communication methods (e.g., visual supports, Makaton, easy-read)
• Dignity in Care and principles of respect, choice, independence and inclusion

Key Responsibilities

• Supporting Daily Operations
• Direct Support and Person-Centred Practice
• Guiding and Supporting Staff, Students & Volunteers
• Communication and Partnership Working
• ​Safeguarding, Safety and Risk Management
• Record-Keeping and Administration
• ​Quality, Reflection and Development​

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Resettlement Worker to play a pivotal role in our Homelessness Service in Windsor.

Sounds great, what will I be doing?

The main purpose of this role is to support rough sleepers on the RBWM housing pathway. The resettlement team help service users to maintain their tenancies and remove the risk of homelessness. 

You will be responsible for developing, supporting and maintaining independent living skills and general wellbeing for 25 service users within the Support Service

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

PLEASE NOTE YOU WILL NEED TO HAVE A CAR YOU CAN USE FOR WORK PURPOSES AND A VALID DRIVING LICENCE 

You should have a strong understanding of the issues faced by individuals at risk of homelessness and the skills to support them in maintaining their tenancies. You will have experience working with people with a range of mental health conditions, including dual diagnosis, and demonstrate the ability to communicate with empathy, dignity, and respect. A solid understanding of safeguarding and how to respond appropriately is essential.

Experience working with individuals who have experienced homelessness, rough sleeping, or temporary accommodation is required, particularly those with complex needs such as substance use, mental health issues, and offending histories. The candidate should be familiar with recovery principles and approaches, and committed to empowering service users to make informed choices and work toward independence.

You must be able to work both independently and as part of a team, including supporting the induction of peer staff and volunteers. An awareness of lone working and health and safety practices is important, alongside motivation to uphold professional standards and use management and peer support to maintain resilience. Good IT, literacy, and numeracy skills are essential, including proficiency in MS Word, Outlook, and email communication.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Exempt Accommodation Support Service is an expanding project based at our main hub in Digbeth but providing outreach support across a number of locations in the city. We are looking for exempt accommodation workers to provide flexible, person-centred support to people aged 18 years plus who are homeless, have a history of homelessness or who are at risk of becoming homeless and who may have a history of substance misuse. It will primarily be supporting people living in exempt accommodation who have support needs relating to addiction and who are in active treatment or contemplating treatment.

The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.

Foss Island Retail Park, York, North Yorkshire 

Full-time, 37 hours per week. Your working pattern will be 5 days over 7, working at least one weekend day per week.

From £25,500 per annum, depending on skills and experience  

 
About Us 

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer. 

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships. 

 
The Benefits 

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more. 

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As one of Team Leaders, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen. 

 
The Role 
 
We are currently looking for a Team Leader to join our team at our new Superstore in York. 

As a Team Leader, you will oversee the day-to-day operation of one of the departments of the superstore. This includes leading a team of employees (shop assistants) and volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.  

You will need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research. You will also be a passionate and enthusiastic ambassador for the charity and its work. 
 

Specifically, you will be responsible for: 

• Running the department commercially, including display and merchandising, stock management and generation, maintaining shop standards, layout of store and opening and closing of store.  

• Supporting the management team in delivering ambitious sales targets whilst maintaining shop standards, commerciality and compliance.  

• Assuming Duty Manager responsibility in the absence of the store management team.

• Opening and closing the store if required as duty manager and responding to alarm call-outs as a listed key holder if required.

• Working a flexible shift pattern to reflect the business needs, including weekends and pre-retailing hours.  

• Ensuring the department is presented to the highest standards with attractive visual merchandising and attractive window displays.  

• Ensuring that all charity policies, shop standards and operations procedures are communicated effectively to all retail assistants and volunteers and are maintained and followed consistently.  

• Line managing the Retail Assistants, ensuring you develop and retain talent by conducting regular performance development reviews, implementing action plans, training, and supporting personal development and growth.

• Taking on leadership of employees across the whole store when acting as Duty Manager.

• Support in managing the sales and profit of the Superstore and where possible exceeding agreed targets across categories (Donated stock, cash, benchmark gift aid, average selling price, sell through, stock processing). 

• Ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.  

• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.  

About You 

To be considered for this role, you will need: 

• To be educated to GCSE level or equivalent or have experience in a similar role at a similar level. 

• Experience in managing people/volunteers, including recruitment and development. 

• To have excellent communication and interpersonal skills.   

• To be highly organised with good time management skills.

• An ability to prioritise workload and meet deadlines.

• Previous retail experience in the charity sector or commercial sector is desirable.

Application 

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 09 March 2026. Please read our privacy notice before applying. 

Yorkshire Cancer Research is a responsible and flexible employer.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us. 

We’re an award-winning charity running local learning centres in the heart of the communities where the young people we support live. Our centres provide a high-impact education programme which includes practical learning support, pastoral care, and motivational and confidence-building activities for young people aged 7-18. Our aim is to enable students from the least advantaged neighbourhoods to realise their ambitions and achieve their wonderful potential.

As the UK’s leading university access organisation, our staff team is helping over 50,000 young people each year at its 44 learning centres and extension projects across England and Scotland, and we plan to scale-up our provision to 50 centres over the coming years.

We are looking for graduates who will enjoy working each day with young people and who will thrive in a frontline, community-based, fast-paced and rewarding role. You will be taking up a permanent role as an Education Worker on IntoUniversity’s Graduate Scheme, helping to change the lives of young people. 

We believe that our Graduate Scheme is one of the most exciting in the charity sector, an excellent career opportunity with exceptional training and hands-on experience, opportunities for promotion, and the chance to work with young people and colleagues who will challenge and inspire you.

Locations: We have positions available in London, Bridlington and Hull.
Contract: Full-time, permanent
Applications close: 9am Monday 9th March 2026

Start date: 

For roles in Bridlington - April 2026
For roles in Hull - To be agreed with the successful candidate, the successful candidate must be available to start by
late July at the latest.
For roles in London - Late July 2026

Salary

£28,250 per year (plus £2,700 London contribution for London based positions)

What could my day look like?

The Education Worker role is a frontline, fast-paced and rewarding role where no two weeks will look the same. A typical day will have different activities, possibly spread between the IntoUniversity centre, partner schools and the offices of a corporate partner.

In the morning, you might be setting off with resources to run a workshop for sixth-form students in their secondary school. In the afternoon you may be setting up the classroom ahead of running Primary Academic Support for young people in your IntoUniversity centre. On other days, you may be travelling to a corporate partner to run a business simulation workshop for 15 year-olds or leading a group of final year primary school students on a campus visit for their graduation.

As an Education Worker, you’ll always be delivering the programme as part of your centre team, which means that any delivery is always a team effort.