Mentor Manager

Reference Number: V566

Job Title:  Mentor Manger

Location: Dundee  

Contract Type:  Fixed Term Contract

Hours: 35 hours per week full time

Salary: FTE £25,625

DBS/PVG: PVG required

Job Family: 3   

Line Manager: Project Manager Mentoring and Supported Volunteering Program

Closing date: 27th March 2026

Interview Date/s:  TBC

Anticipated start date: TBC

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

·        We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

·        We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

·        We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

·        We connect businesses with communities, creating meaningful employee volunteering projects.

·        We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Role Purpose

Our Mentoring and Supported Volunteering program (MSV) empowers people to improve their quality of life & reduce their vulnerabilities by using volunteer mentors and volunteer opportunities within their communities to build resilience, confidence & aspirations, gain practical experience, boosting CV’s through obtaining UK based references and moving towards employment.

Our approach is person centered and participants are matched with a volunteer mentor whose experience, expertise or interests compliment the needs & aspirations prioritised by the person and provide peer support & mentoring delivered flexibly in the community.

Regular intensive engagement sessions with volunteer mentors provide a unique third space between services/institutions/employer & friend/peer in which people can work towards positive changes & goals in a supportive, strengths-based setting.

MSV focusses on a strengths-based approach, combining peer support & mentoring enabling people to engage in a self-determined & positive way with community and employment opportunities.

We also offer tailored, and supported volunteer placements with our third sector charity partners, for a period of 3-6 months tailored directly to the individual’s needs. This is based on their job aspirations, current skillsets, motivations, and interests to create the “best fit” and get the most out of the experience.   The mentor manager successful in this post will not directly place or support participants in these volunteering placements but will work closely with the MSV volunteer manager as there is often cross-over of participants and ‘in-house’ referrals between mentoring and supported volunteering, as these services are often complementary to each other.

Who does MSV support? - Participants eligible for All in Dundee support include, but are not limited to:

·        Those who are long-term unemployed / inactive

·        Those with mild to moderate physical and mental health conditions, including disabilities,

·        Those requiring specialist / bespoke support to access the workplace (e.g. neurodiverse customers)

·        Those with severe and enduring mental health conditions

·        Families with children experiencing poverty including Best Start Bright Future’s Priority Families

·        Women returners

·        Young people with Additional Support Needs who are most at risk of not participating in education, training, or employment

·        Those with a history of offending or drug / substance misuse

·        Customers experiencing precarious work or in-work poverty and are at risk of leaving employment

·        Other customers where applicants can evidence a demand and a gap in support for those customers

Key Duties Responsibilities

·        To recruit, process, train and support volunteer mentors across Dundee.

·        Develop strong relationships with our diverse pool of mentors to ensure they feel supported, valued and listened to

·        Provide information to key workers about our mentoring offer, including FAQ sheets and promotional materials that can be shared

·        Explore new avenues for mentor recruitment and develop and maintain relationships with referral partners

·        Create engaging content and share with our Communications Team so it can be promoted across our social media channels

·        To engage directly with our local beneficiaries, who have numerous barriers and challenges in their lives, and work to understand their wants, needs and aspirations in order to make the best mentor match

·        To manage the risk assessment, quality assurance and audit processes as appropriate

·        Ensure monitoring, impact and evaluation information and data is collected and that the project meets its agreed targets, reporting format and schedule. 

·        Assist in project development and in the creation of new resources and training materials

·        Promoting and representing Volunteering Matters

·        Contribute to the wider Volunteering Matters staff teams, upholding our values and commitment to equality, diversity and inclusion at all times.

Person Specification 

Skills 

·        A sound and comprehensive understanding of the challenges and barriers that people we support face

·        Strong written and verbal communication skills

·        Excellent organisational and IT skills

·        Excellent people skills with the ability to build professional, long-term relationships with others e.g., referral partners, participants and volunteer mentors

·        Person-focused, and adaptable – able to go from delivering group mentor training to chatting with a nervous participant

·        Ability to manage a busy workload and prioritise tasks accordingly

·        Strong attention to detail and a willingness to accurately record all interactions

·        An understanding of safeguarding and the importance of following the organisation’s policy and procedures related to this

·        A passion for supporting people and in particular, an understanding of the value and impact mentoring can have

·        Confidence delivering training virtually and face to face

Experience 

·        Experience working with and supporting a diverse range of people in a community setting is essential

·        Demonstratable relationship management experience with a wide range of partners and stakeholders

·        Proven ability to communicate effectively and work as part of a team

·        Experience delivering training would be advantageous.

Qualifications

Relevant experience and values alignment is more important for this role than specific qualifications

Other

Although home-based, our model of delivery requires being “on the ground” in communities, and so a regular presence in, and travel within Dundee is required. 

All aspects of the role will be risk assessed.

Internet access to enable remote working is essential.  IT equipment and infrastructure will be supplied. 

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. Having a conviction will not necessarily cause a bar to employment.

Essential Requirements all staff

·        Understanding of Our Values

·        Demonstrates awareness of and alignment with Volunteering Matters’ core values.

·        Commitment to promoting inclusion, respect, and community impact.

·        Teamwork and Collaboration

·        Works well with others and contributes to a supportive, inclusive environment.

·        Able to collaborate across teams and with external partners.

·        Commitment to Equality, Diversity, and Inclusion (EDI)

·        Understands the importance of EDI in all aspects of work.

·        Treats all individuals fairly and respectfully.

Communication Skills

·        Clear and effective verbal and written communication.

·        Ability to engage positively with colleagues, volunteers, and external stakeholders.

Organisation and Time Management

·        Ability to manage tasks effectively and prioritise workload.

·        Reliable and proactive in meeting deadlines.

Problem-Solving and Initiative

·        Can identify challenges and propose practical solutions.

·        Shows initiative and resourcefulness in supporting projects and volunteers.

Commitment to Volunteering and Community Impact

·        Enthusiasm for volunteering and creating positive change in communities.

·        Awareness of the impact of volunteering on individuals and society.

IT Literacy

·        Comfortable using standard office software and digital tools relevant to the role and managing/recording data

·        Must adhere to the organisation’s Code of Conduct and uphold its values at all times.

·        Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.

·        Strong written and verbal communication skills, with the ability to write clearly and professionally in English.

·        Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.

·        For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.

·        Attention to detail and a proactive approach to problem-solving and information sharing.

·        Adhere to all health and safety policies and procedures, and promptly report any hazards, near misses, or incidents in line with organisational guidelines

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion  

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.  

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits  

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

·        Flexible Working by Default (re hours & place of work) 

·        Unlimited Annual Leave 

·        Employee Pension scheme 

·        Life Assurance 

·        Cycle to Work Scheme 

·        Season Ticket Loan 

·        Employee Assistance Programme 

·        Enhanced sick and family leave.  

·        Lifestyle Discount Scheme  

We are also open to discussing job share applications.  

GDPR Statement  

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply  

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.  

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community. 

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.