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Page 4 of 18
London (Hybrid)
£23 - 27 per hour + Umbrella
Full-time
Contract
Job description

A collaborative and tenant focused Housing provider in London is looking to take on a Rent Recovery Officer in their welcoming team environment.

They believe in affordable, good quality houses and are committed to making a difference to their customers and communities in the local area.

They are looking to bring someone in for a minimum of 6 months with the high likelihood it is extended further.  The candidate will manage their patch of properties and are responsible for maximising rental income whilst providing great customer support.

Responsibilities:

  • Lead on rent accounts and be the point of contact for tenants for queries
  • Maximise income recovery through intervention
  • Follow landlord approved escalation processes and procedures
  • Hit personal and team KPI’s and help with the take-up of Universal Credit

Requirements:

  • Knowledge of income management and relevant housing legislation
  • Understanding of welfare benefits and use of financial records and IT systems
  • Strong customer service and working well in a team environment
  • Ability to communicate effectively with both internal and external stakeholders

If you are looking for your next role and are experienced in Rental Income Recovery, please apply ASAP.

Posted on: 18 September 2025
Closing date: 26 September 2025 at 11:59
Job ref: 123RRO
Tags: Administration, Advice / Information, Housing