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64

Development Officer Jobs in West Midlands

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Citizens Advice, England (Hybrid)
£20,292 base salary per annum (plus £2,112 London Allowance if applicable)
Posted 3 days ago
Closing in 2 days
Dementia UK, Remote
£32,000 – £35,000 per annum
Join Dementia UK as a Governance Officer, where you will provide comprehensive, efficient, and high-quality administrative support.
Posted 5 days ago
Crohn's & Colitis UK, Remote
£35,000 - £37,000 per year (35 hours FTE)
A full time or part time role, integral in project managing the development of our professional programmes and projects
Posted 2 days ago Quick Apply
Closing in 4 days
caba, Rugby, Warwickshire (Hybrid)
£36,000 - £39,000 per year
Deadline for applications: 6th June 2024 Interview date: 13th June 2024
Posted 2 days ago
Closing in 7 days
NFP People on behalf of Stroke Association, Remote
Circa £30,000 pa (inner £3,950 pa / outer £2,100 pa) may be applied
Posted 1 week ago
Youth Futures Foundation, England (Hybrid)
£33,805 - £37,675 per year
We are looking for a creative, positive, organised and collaborative marketing and communications professional
Posted today
IRIS -Networx Services, Remote
£35,000 - £40,000 per year
Posted 1 week ago
Page 2 of 5
England, United Kingdom (Hybrid)
Wales, United Kingdom
£20,292 base salary per annum (plus £2,112 London Allowance if applicable)
Part-time (21 hours and 45 minutes)
Contract (Fixed Term Until 31 March 2025)
Job description

Location: Blended between office and home (England and Wales). Time in office negotiable

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales. 

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

To apply:

Please submit an anonymous CV and cover letter (of no more than 2 pages) that addresses how you meet the following criteria:

  • Excellent written and verbal communication skills including the proven ability to draft letters, reports and meeting notes dealing with complex issues.
  • Experience of providing a customer focused service including dealing with difficult and/or complex situations in a confident manner.
  • Proven ability to work within procedures and policies, including dealing with confidential material.
  • Proven ability to work on own initiative – to monitor and maintain own standards for service delivery using proven organisational and time management skills.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

Posted on: 30 May 2024
Closing date: 13 June 2024 at 16:47
Job ref: 002270
Tags: Admin,Advice, Information,Social Care/Development,Support Worker