Work experience manager jobs

About the role:

Join Single Homeless Project (SHP) as a Senior Outreach Worker and take a leading role in our response to rough sleeping across Redbridge. This is frontline work with purpose - combining assertive outreach, strong local partnerships and trauma-informed practice to help people move away from the streets for good. You’ll be part of a committed, values-driven team working closely with housing, health, substance use and immigration services to create real opportunities for change.

As a Senior Outreach Worker, you’ll lead outreach shifts across the borough, offering direction, reassurance and momentum to a team of Outreach Workers while holding a focused caseload of people facing complex challenges. Working in close partnership with Navigators, you’ll help ensure each person’s journey off the streets is joined-up, consistent and grounded in trust. You’ll balance hands-on engagement with thoughtful coordination, modelling best practice and keeping people at the centre of every decision.

This role is for someone who wants to shape practice, not just deliver it. At SHP, you’ll be trusted to bring your experience, judgement and ideas to the table, with the support to keep learning and pushing boundaries. If you’re motivated by impact, thrive in a leadership role that stays close to the work, and want to be part of a service that believes change is possible, we’d love to hear from you.

About you:

• You bring solid experience of working alongside people who are rough sleeping or at risk of street homelessness, and you’re motivated by work that leads to real change.
• You’re confident taking the lead on outreach shifts, supporting others to do their best work and setting a calm, purposeful tone when it matters most.
• You understand homelessness pathways, safeguarding and the wider systems people are navigating, and you know how to work within them while still challenging what doesn’t work.
• You build strong, effective relationships with partners across statutory and voluntary services, using collaboration to open doors and keep things moving forward.
• You stay grounded under pressure, think clearly when situations are complex, and are driven by a strong sense of social justice that aligns with SHP’s values of hope, inclusion and transformation.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 18th January at midnight

Interview date: Monday 26th January online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.

Head of Finance & Resources - The Wish Centre

Location: Hybrid – Home / Blackburn (as required)

Hours: 18 hours per week

Contract: Permanent

Actual Salary: £19,156.95 – £20,263 per annum (dependent on experience)

Closing date: 25 January 2026

About The Wish Centre

The Wish Centre is a Lancashire-based charity supporting people to be free from domestic abuse. For over 35 years, we have delivered specialist, trauma-informed services including refuge accommodation, advocacy, counselling, behaviour change programmes, education and training.

We are values-led, ambitious and committed to strong governance, accountability and long-term sustainability so our services can continue to make a meaningful difference.

About the Role

We are seeking an experienced and values-driven Head of Finance & Resources to provide strategic financial leadership and assurance across the organisation.

Working closely with the CEO, Senior Leadership Team and Board of Trustees, you will lead on financial management, reporting, budgeting, compliance and risk, while supporting informed decision-making and the effective delivery of our services. This is a senior, trusted advisory role with real influence.

This post is ideal for a qualified finance professional who wants to use their expertise to support a powerful social mission alongside professional excellence.

About You

You will be a CCAB-qualified accountant (or equivalent) with senior-level finance experience, ideally within the charity or not-for-profit sector. You are confident working with trustees and non-financial colleagues, able to translate complex financial information into clear insight, and committed to strong governance and ethical practice.

Most importantly, you share our vision of a world free from domestic abuse and demonstrate our values of Holistic, Educate, Respect and Empower (H.E.R.E) in how you work.

Why Work With Us?

• A senior, strategic role with real impact
• Flexible, part-time working (18 hours per week)
• Hybrid working model
• A supportive, trauma-informed and values-led culture
• Employee Reward & Recognition Scheme
• The opportunity to make a genuine difference to people’s lives

Strategic Legacy Marketing Manager

£49,492 - £58,226 + Benefits

Hybrid between home and Poole (min 2 days a week in Poole)

Ref: 21021

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. The RNLI depends on Gifts in Wills to fund two-thirds of our lifesaving services.

We’re looking for a Strategic Legacy Marketing Manager to lead our team of legacy marketing specialists. This is a new role leading an established team that is key to building our long-term legacy income. It is responsible for developing and expanding our multi-channel legacy pledger recruitment programme, enhancing and growing our legacy engagement & conversion journeys and growing our In Memory giving initiatives, including our Launch a Memory offering.

Your role

As the Strategic Legacy Marketing Manager, you’ll be focused on:

• Driving innovation and development of the wider legacy strategy as part of the legacy leadership team.
• Leading a team responsible for all aspects of our marketing acquisition, conversion and engagement programmes for Legacy & In Memory giving.
• Collaboration and coordination with fundraising stakeholders across the organisation to deliver the legacy strategy in support of the wider fundraising strategy.
• Identifying and growing talent within your team.

About you

You’ll be passionate about fundraising and understand the importance of delivering donor-centric marketing programmes that support business goals and outcomes.

More specifically, you’ll need:

• Proven track record and extensive experience in developing a donor-centric marketing strategy and overseeing its successful delivery. Ideally, this will be in legacy and/or In Memory giving and include experience in creating large-scale multi-channel paid media programmes.
• Experience in leading and motivating teams and building cultures that bring out the best in individuals. A confident people manager with experience of coaching and supporting others to develop and achieve results.
• A great communicator with extensive experience of effectively engaging with and influencing stakeholders at all levels in a business.
• A strategic thinker who looks and plans ahead, with the ability to identify appropriate change and to deliver it while keeping their team and all stakeholders engaged.
• Demonstrable ability to use and understand trends and insights to positively influence the development and delivery of activities.
• Problem-solving skills to overcome challenges and a passion to deliver the best possible results for our supporters and our charity.

This post requires a valid driving licence.

So, if you have a passion for fundraising and are looking to lead a successful legacy team who have ambitions to grow further, this could be the role for you. For more information and to apply, please visit our jobs page.

Closing date: 18 January 2026.

Interview date: 12 - 13 February 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

✨Something special is opening soon - our BRAND NEW charity shop in Hove✨

To lead this exciting launch we're looking for an experienced, passionate Shop Manager ready to turn great retail into even greater good!

✨ Take charge of our store and make it your own

✨ Lead and inspire a dedicated team of staff and volunteers

✨ Drive sales, manage stock, and deliver excellent customer experiences

✨ Play a key role in supporting animals through every purchase made

We need someone with charity retail know-how, leadership skills, and plenty of passion to keep things running smoothly day-to-day. From managing rotas to keeping standards sky-high, you’ll be at the heart of this shop’s success.

Ready to make a difference? Apply now!

The National Gallery is seeking a dynamic professional to lead the delivery of a responsive Information Systems Service Desk and ITSM platform, ensuring exceptional support for National Gallery employees and contractors across on site and remote environments.

This role is pivotal to maintaining the availability and reliability of user facing IT systems, aligning them with the evolving needs of the business. A strong emphasis is placed on service delivery excellence, driving continuous improvement through analysis of service call history, trends, and response rates. Insights from this data will shape resource allocation and inform enhancements to IT infrastructure, ensuring the National Gallery information systems continue to meet organisational requirements and deliver value.

The successful candidate will coordinate with various departments across the Gallery including the IS team, working closely with both technical and non-technical teams to provide a reliable, responsive, and proactive service experience.

This is a hybrid role, with on-site presence required in line with business needs.

This is a rare opportunity to join the Scottish Wildlife Trust at a transformative time and play a leading role in one of our most ambitious fundraising initiatives.

For over 60 years, the Trust has championed healthy, resilient ecosystems across Scotland’s land and seas.

We are now creating the role of Major Gifts Manager. Joining our Development Team, and managing our Development Officer, you will lead philanthropic giving, with a particular focus on securing the Inverbroom Endowment – a multi-million pound campaign to safeguard the long-term future of our newest and largest wildlife reserve.

Working closely with an external fundraising agency, senior staff and volunteer leaders, you will manage and grow a portfolio of high-net-worth individuals, secure major gifts (including six-figures and above), and develop compelling cases for support that bring complex conservation challenges to life.

We are looking for a confident fundraiser with at least five years’ experience in philanthropy, ideally within the environmental NGO sector. You will have a strong track record of meeting financial targets, managing prospect pipelines, and stewarding long-term donor relationships.

If you are a confident relationship builder who acts with integrity, thrives on collaboration and wants your work to deliver real, lasting impact for nature, we would love to hear from you.

Are you an exceptional major gifts fundraiser with a passion for securing philanthropic support for world-leading projects in children’s healthcare? Do you thrive on building high-value relationships and working closely with senior volunteers and philanthropists who want to make a profound difference?
 

Join one of the UK’s most successful philanthropy teams to help transform the lives of seriously ill children. This is a rare opportunity to work on a transformational campaign, inspiring major donors and influential supporters to help Great Ormond Street Hospital redefine childhood cancer care and treatment.
 

Salary: £44,795 per annum
Working pattern: Hybrid – minimum 2 days per week in the office

In line with our EDI strategy and Total Reward policy, salaries are set using sector benchmarking. To ensure fairness for all, we do not offer salaries above the advertised rate.

Key Responsibilities

• Own a personal target for fundraising, with a focus on securing five and six figure+ gifts and multi-year pledges from high-net-worth individuals and charitable foundations. 
• Proactively manage a prospect pool of existing and new potential supporters, ensuring your approach is based on donor and data insights, to ensure optimal supporter satisfaction and long-term engagement.
• Support cross-team fundraising activity, events and donor visits.
• Build excellent working relationships with donors and senior volunteers, to identify new prospects.
• Develop detailed proposals, impact reports and stewardship materials tailored to the interests of each supporter or prospect. 
• Act as a passionate ambassador for GOSH Charity and the Philanthropy team, maintaining the highest level of professionalism at all times. 
• Contribute to the wider fundraising team, taking a proactive approach to working in a high-performing and collaborative environment.

Skills, Knowledge and Expertise

• A demonstrable track record of securing five figure+ philanthropic gifts.
• Experience managing relationships with senior volunteers, campaign boards or high-value fundraising committees.
• Outstanding relationship-building, influencing and presentation skills.
• A collaborative and supportive team player, committed to contributing positively to a high-performing culture.

About the Team
 

You will join our sector-leading Philanthropy team - widely recognised as one of the most high-performing and respected in the charity sector. We partner with some of the UK’s most generous and visionary philanthropists to transform the lives of seriously ill children.
 

Our talented and collaborative team of 20+ works closely with clinical leaders, researchers and fundraising colleagues to create inspirational opportunities for supporters. In partnership with senior volunteers and committees, we drive landmark campaigns including the £300 million Build It. Beat It. appeal and the Tick Tock Club, with exciting plans for a major new research-focused campaign on the horizon.

The Society of Analytical Psychology is seeking a skilled and motivated Facilities Manager to oversee the efficient functioning of its premises, offices systems and procedures.

About the Role

The Facilities Manager will be responsible for overseeing the efficient functioning of office systems and procedures, premises management, supplies procurement and catering, as well as supporting the CEO in ensuring that the Society complies with relevant legislation and best practice

The Society of Analytical Psychology – the SAP – is a psychoanalytical organisation of Jungian analysts and psychotherapists which provides education and training courses in this field, as well as organising professional conferences, workshops, seminars and public events to develop and share professional knowledge.

This is an excellent opportunity for someone who enjoys organising complex processes, enjoys a variety of practical, organisational, and people-focused tasks and enjoys collaborating with a wide range of stakeholders.

Vice-Chancellor’s Office
Development, Alumni and Campaigns Office

Development Manager
Ref: ALC1611

Starting salary from £38,784 per annum, dependent on skills and experience, with an annual increment up to £46,049 per annum. 

If you are passionate about philanthropy and excited to work with individuals to secure major gifts that make a lasting difference - we would love to hear from you.

This is an exciting time to join our fundraising team in the Development, Alumni and Campaigns Office. Our £100m fundraising campaign, Dare to Do Different, is underway and we wish to appoint an individual who shares in our passion for philanthropy.

You will be joining a dedicated and enthusiastic fundraising team where you will be personally responsible for managing a portfolio of individual relationships. You will cultivate, solicit and manage a portfolio of major donor prospects (this includes holding regular face-to-face meetings) to secure significant donations towards our themes of Climate, Health, Creative and Campus.

Degree-educated or with equivalent qualifications/experience, you must have excellent communication skills and a proven track record in fundraising or relationship management.

This full-time post is available on an indefinite basis. 
 
UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

We strongly encourage applicants from underrepresented groups to apply, including candidates who are disabled, Black, Asian or from an ethnic minority, and/or LGBTQ+. We welcome applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days (pro rata for part-time), can be found on our benefits page.   

Closing date: 19 January 2026

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality

We’re looking for a talented and purpose-driven Finance Manager to join Wiltshire & Swindon Community Foundation and help us make an even bigger difference in local communities across our county.

This is a pivotal role at the heart of our organisation. You’ll bring financial expertise, clarity and confidence to our work—helping us operate efficiently, meet our charitable obligations, and maximise the impact we create for the people and places we serve.

In this role, you will:

· Lead on budgeting, quarterly management accounts and financial reporting

· Prepare our Annual Report & Financial Statements and manage the audit process

· Oversee our finance systems (Xero, ApprovalMax, Salesforce, Power BI)

· Manage cashflow, banking arrangements and fund reconciliations

· Support donor reporting and investment oversight

· Ensure we meet requirements for Companies House, the Charity Commission and HMRC

· Line-manage and support our Finance Assistant(s)

About you: You’re aligned with our mission and values, passionate about strengthening communities, and keen to contribute your skills in a meaningful way. You’ll be:

· Fully qualified ACMA/ACCA/ACA or qualified by experience

· Experienced in a similar level finance role

· An excellent communicator with strong attention to detail and confidence managing a varied workload

· Experienced with accounting software (Xero desirable) and Microsoft 365

· Charity finance knowledge is helpful but not essential—we’ll support your development.

Why join us? You’ll be part of a small, supportive team who care deeply about what we do. We offer flexible working (30–37.5 hours) and a hybrid approach, with our office based in Devizes.

Closing date: 12 noon, Wednesday 14 January 2026

Please note, the full job description and person specification can be found in the recruitment pack.

For more information on the role, and for details on how to apply for this position, please read the recruitment pack in full available on our website. 

If you want to use your financial expertise to help communities across Wiltshire and Swindon thrive, we’d love to hear from you.

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for a Senior Marketing Manager to join our Marketing team.

Title: Senior Marketing Manager

Salary: £49,000 per annum

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

The Senior Marketing Manager is an integral role to ensuring we are reaching our audiences effectively. You will develop and implement marketing strategies for Anthony Nolan’s marketing campaigns and audience approaches, and support our fundraising, register development and patient services colleagues in delivering their campaigns with your team.

You will be responsible for developing and utilising insight to grow awareness in these audiences, driving brand uplift to encourage future action and loyalty. You will lead your team of audience specialist marketing managers in driving successful marketing campaigns and activity, leading on key audience journeys, and providing marketing advice and practical support to other teams across the organisation. You will work closely with and support the Head of Marketing & Brand to deliver against key marketing and organisational objectives.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description attached to this advert, or hyperlinked at the bottom of the description on our website, and you can read more about what to expect on the Our recruitment process page.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

This is an exciting position for an exceptional person with a strong campaigning background to work for one of the UK’s leading rights NGOs. In this role, you’ll have the opportunity to devise high-impact campaigns to achieve real change, co-ordinating a multi-disciplinary high-performing team to further privacy, free expression and data protection rights. Ideally, you’ll also be a key Big Brother Watch spokesperson in the media.

You’ll have both people and project management responsibilities, leading our campaigns on key civil liberty issues such as digital ID, free speech and protest rights, facial recognition, AI and mass surveillance. 

You’ll plan, execute and evaluate campaigns across all areas of our work.

Big Brother Watch

Big Brother Watch is a UK civil liberties campaign group fighting for a free future. We’re determined to reclaim our privacy and defend freedoms at this time of enormous technological change. And we fight to win.

We’re a fiercely independent, diverse, non-partisan and non-profit group of campaigners and researchers who work to roll back the surveillance state and protect the public’s rights in parliament, the media or the courts if we have to. We publish unique investigations and pursue powerful public campaigns to pursue real change. We work relentlessly to inform and empower the public to collectively reclaim privacy, defend our civil liberties and protect freedoms for the future.

We’re a small, dedicated and highly effective team of seven full-time staff and five volunteers.

Job description

Campaigns

• Develop and execute quarterly campaigns plans to manage and schedule relevant advocacy, policy and research work to further our strategic aims

• Co-ordinate a high-performing, multi-disciplinary team to pursue campaign goals

• Identify advocacy and press opportunities to further campaign aims

• Strategise/oversee development of campaign materials & engaging supporter actions 

• Promote Big Brother Watch’s campaigns in the media, writing articles and giving quotes/live interviews to press and for our social media channels

• Uphold Big Brother Watch’s reputational excellence in public fora 

• Work with Director to periodically set campaign priorities in our organisational strategy

• Communicate complex issues to varied audiences, whether parliament, press or public; whether through traditional means (e.g. print media) or public stunts and actions

• Build strong relationships with parliamentarians and advisors across all parties

• Identify opportunities to further our strategic aims in parliament through committees, parliamentary questions and other activities; as well as regional assemblies and on occasion local government

• Work with stakeholders and pursue collaborative campaigns/coalitions on key issues

• Develop and advance Big Brother Watch’s relationships with allies across Government, legislative bodies, international organisations & NGOs in a strictly cross-party manner

• Reflect, evaluate and implement learning from Big Brother Watch’s campaigns

Events

• Organise Big Brother Watch’s party conference fringe events annually

• Seek other opportunities to organise Big Brother Watch events at appropriate times, including report/campaign launch events, public events and stakeholder roundtables

Management

• Oversee the organisation’s execution of campaigns, ensuring appropriate delegation

• Ensure the highest level of quality of all campaigns output

• Line management responsibilities for the advocacy team (currently two Legal and Policy Officers)

• Manage staff performance and development, and ensure wellbeing

• Help foster a positive, supportive and high-performance work environment 

We are a charity representing and advocating for people living with dyslexia. Our mission is simple but powerful: to influence government and institutions so that society becomes truly dyslexia-friendly – enabling individuals of all ages to reach their full potential.

This is a key role leading our parliamentary engagement and policy development, ensuring that dyslexic children, young people, families, and adults have a strong voice in Westminster, Whitehall, and across the UK. Working closely with senior leaders, campaigns and media colleagues, and external partners, you’ll help shape policy and drive change in education, health, and employment.

Your work will make sure policymakers understand the barriers dyslexic people face - and the evidence-based solutions we champion. You’ll ensure our positions are grounded in lived experience, research, and best practice, and that our engagement is proactive, impactful, and aligned with our mission.

What You’ll Do

• Develop and deliver a parliamentary engagement strategy to advance our policy priorities.
• Build and maintain relationships with MPs, Peers, Ministers, advisers, and civil servants.
• Provide timely briefings and strategic advice to senior leaders.
• Monitor political developments and identify opportunities for early influence.
• Lead policy research and produce clear, evidence-informed recommendations.
• Represent the charity at events, roundtables, and forums.
• Work collaboratively across teams to ensure policy insights inform campaigns and communications.

What We’re Looking For

• Proven, up-to-date experience in public affairs, parliamentary engagement, or a related policy-influencing role, with a  strong track record of delivering impact.
• Strong understanding of UK parliamentary and governmental processes.
• Excellent communication skills—able to translate complex issues into clear, compelling messages.
• Political awareness, strategic thinking, and confident networking ability.
• Commitment to equality, diversity, and inclusion, and a passion for improving outcomes for dyslexic people.

Please review the full job description for complete details about the role, responsibilities, and person specification before applying.

Why Join Us?

This is your chance to make a real difference – shaping policy, influencing decision-makers, and helping create a society where dyslexic people can thrive. You’ll work in a collaborative, supportive environment with colleagues who share your passion for positive change.

Closing date: 14 January 2026 (5pm). We reserve the right to close the vacancy early if a high volume of applications is received, so we encourage you to apply early.

Use of AI in Applications
We value the unique experience and perspective each candidate brings. While we understand that AI tools can be helpful in drafting applications, they can sometimes result in responses that feel generic or impersonal. This makes it harder for us to get a true sense of you.

To help your application stand out, we encourage you to write your responses in your own words. If you do use AI tools to support your writing, please treat the generated content as a starting point rather than a final answer. Make sure your application genuinely reflects your experience and voice.

Coeliac UK is looking for an experienced and people-focused Membership Experience Manager to lead the delivery of outstanding services to our members.

Job Title: Membership Experience Manager
Contract Type: Permanent, Full Time
Location: Head Office, High Wycombe (Hybrid working available)
Salary: £41,291 per annum
Salary Band: Services (SE3)
Line Management: 3 FTEs
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 19th January 2026 (early applications may be reviewed as received)

This is a key leadership role within the Membership, Services and Volunteering Directorate, responsible for ensuring our membership scheme delivers real value, strong engagement and excellent experiences at every stage of the member journey. Working closely with colleagues across the charity, you will help drive member acquisition, retention and satisfaction while fostering a positive and collaborative team culture.

Key Responsibilities:

• Lead and manage the Membership Team to deliver excellent member services and positive end-to-end member experiences.
• Oversee the full membership journey, from enquiries and joining through onboarding, renewal and reactivation.
• Support the development and delivery of membership acquisition and retention strategies, ensuring value for members and sustainable income for the charity.
• Ensure accurate, high-quality information is provided to members across all channels, including the Helpline.
• Work collaboratively across the charity to maximise engagement with membership, fundraising, volunteering and advocacy initiatives.
• Track and analyse membership data and KPIs to identify insights, improvements and future opportunities.

About You:

We’re looking for a confident and supportive leader with a strong background in membership or service delivery. You will bring:

• Proven experience delivering excellent service within a membership-based environment.
• Strong people management skills, with the ability to motivate, develop and support a team.
• Excellent written and verbal communication skills.
• Strong analytical and numeracy skills, with experience interpreting complex data.
• The ability to manage multiple projects on your own initiative while working collaboratively across teams.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years, we’ve been supporting those with coeliac disease and related conditions by providing trusted advice, funding vital research, and campaigning for better access to safe gluten free food. Our work ensures that no one’s life is limited by gluten.

Closing date: 19th January 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Membership Manager, Supporter Experience Manager, Customer Experience Manager, Member Services Manager, or Engagement Manager.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.