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Director of Service Transformation
Employer - Kids
Location – Remote work involving regular travel within England
Salary - c.£70,000
Hours - 36 hours per week (Flexible hours considered)
At Kids, we're midway through an ambitious five-year strategy aimed at enhancing, expanding, and innovating our family support services. Working hand in hand with disabled children and young people, we're advocating for systemic reform while seeking sustainable methods to deliver our services. Our remarkable team is already co-creating new services, leveraging digital platforms, and devising creative solutions to meet families' urgent practical and emotional needs. You'll lead efforts to uphold our exceptional service quality, driving the development of innovative support models that cater to families' evolving needs and can be financially sustained.
As our Director of Service Transformation, you will lead the exciting next phase of transforming our charity’s services to reach more disabled children, young people and their families. You will be responsible for sourcing and delivering contracts and partnerships essential for the charity’s sustainability by advancing our digital outreach and nurturing new partnerships and securing sustainable funds for innovative models of support.
What you will be doing as the Director of Service Transformation:
- Lead and execute services strategies and plans that extend and transform the impact and financial sustainability of the charity’s services and support for disabled children, young people and their families.
- Lead the design, development and sales of innovative new service models and the scaling of existing services.
- Work closely with the other executive directors and leadership team to achieve the generation of an annual financial surplus to reinvest in Kids.
- Ensure the quality and safe delivery of all Kids’ services.
- Ensure effective budget management underpins service development and delivery. Ensure contracts and tenders are commercially negotiated and regularly monitored. Work with colleagues to identify and achieve necessary margins on contracts and projects for financial sustainability.
- Inspire and lead a high performing services team; support colleagues to test, learn and adapt as the charity evolves and transforms its digital and in-person support offer.
- Be an inspiring, visible and collegiate leader and team player who works across team boundaries to help drive organisational change and nurture colleagues’ ability to perform at their best.
- Model and lead effective communications with all colleagues that bring to life the charity’s values and behaviours. Support colleagues to ensure Diversity, Equity and Inclusion principles and practice are evidenced in service design and delivery.
- Act as an ambassador for Kids on key platforms, carrying out media work as required; promote the charity’s products, services and work; and draw from services expertise to influence public policy and legislation relevant to disabled children and their families.
Essential Criteria – Demonstrated history of leadership in service provision, service evolution, or change management; adeptness in fostering relationships and/or experience in business development/sales.
Are you a proven leader with a passion for the power of practical support to unlock potential and transform lives? Are you a change-maker who will relish the challenge of finding a sustainable path to deliver fantastic frontline services?
Is this you? If so, get in touch and talk to us about being our next Director of Service Transformation.
The Good stuff/Benefits
- Join a company that truly cares about your wellbeing
- Enjoy an enviable annual leave package, starting at a generous 25 days and growing each year up to 30 days.
- Option to buy an additional 5 days holiday.
- Enjoy your entitlement to Bank Holidays.
- We've got your back with Maternity and Paternity Pay.
- Rest easy knowing you're covered with our Death in Service plan.
- Invest in your pension plan with the option to top it up knowing that Kids is also contributing 3%.
- Achieve work-life harmony with flexible hours tailored to your needs.
- Unlock exclusive discounts at hundreds of online retailers through our employee benefits portal.
- Spread the word and reap the rewards with our enticing "Recommend a Friend" scheme.
- Access confidential support and expert guidance 24/7 through our Employee Assistance Programme, helping you navigate both personal and professional challenges.
- Take care of yourself with Company Sick Pay which you are entitled to from your first day.
- 5 days of paid family/carers leave.
- Salary sacrifice schemes available
- Develop your mentoring skills by either being a mentor or signing up for our mentoring programme.
- Expand your horizons with Kids online learning platforms, offering a wealth of professional courses for your personal and career development.
- Apprenticeship programmes available for employees
- Benefit from a colleague engagement programme enabling your voice to be heard.
- Lean on us during difficult times with Bereavement Leave.
The client requests no contact from agencies or media sales.
The deadline for applications is Sunday 9th June 2024.
Location: London, United Kingdom
Location type: Hybrid
Reporting to: Chair, Consortium for Street Children Board
Annual salary: £64K GBP
Contract type: Permanent
Working hours: Part-time (32 hours)
Candidate level: CEO
Background
The Consortium for Street Children (CSC) is the only global organisation dedicated solely to achieving positive change for street children worldwide, working with 200+ members in 111 countries. With 30 years’ experience and a global network, CSC has unparalleled knowledge and expertise on street children, their lives, and the solutions to the problems they face. Together with its members and partners, CSC advocates for the rights of street children from the streets to the corridors of power. It works to transform children’s lives on the streets through strengthening street social work practice, while also working with States and communities so that they meet their legal obligations to street-connected children as set out in the UN Convention on the Rights of the Child (CRC) and the authoritative guidance provided in the CRC General Comment 21.
CSC is dedicated to ensuring that global policy commitments are translated into local action, leading to sustainable positive change for children in street situations. CSC is regarded as an expert in the sector and is judged to ‘punch above its weight’ relative to its size.
Purpose of role
CSC is seeking to recruit a new CEO who will lead, empower, and mobilise the organisation and its support to its network members, whilst securing sustainable funding and investment so CSC can deliver its mission. The CEO will be supported by a passionate and talented team of staff, an experienced Senior Management Team, and a fully supportive, engaged, and inspired Board of Trustees.
Primary responsibilities
The job holder will have the following key responsibilities:
Strategic planning and priority setting
· Provide leadership and guidance in the delivery of CSC’s 2024-2029 Strategy, defining priorities to secure sustainable funding and implement the organisation’s goals.
Resource mobilisation and sustainability
- As ‘chief fundraiser’ for the organisation, take the lead in strengthening the organisation’s fundraising strategy and income generation. Be actively involved in working with the staff team to bring in new income (restricted and unrestricted) by conceptualising the presentation of programme, advocacy, policy, and research work and developing customised approaches to donors. Ensure sustainable and diverse sources of income in the face of the current challenging fundraising environment.
- Work with our Development Board and other Trustees to engage with philanthropic and corporate foundations and high net worth individuals globally, attracting new donors and continuing to grow the organisation’s partnership base and international networks.
- Develop and maintain strong positive relationships with donors (United Nations agencies, foundations, multi-laterals, bi-laterals, corporate sector, and individuals) and partners to cultivate support for CSC through appropriate presence and communication.
Building CSC’s profile
- Protect and further strengthen CSC’s external brand, profile, and credibility as a thought leader in the field of child rights and child protection in relation to street connected children.
- Act as a champion and advocate for the organisation by representing the work of CSC and its positions at the highest levels externally and across the political spectrum and globally, including with the United Nations entities and agencies, regional bodies, national governments, and partners.
- Act as CSC’s key spokesperson publicly by writing, speaking and social media posting on issues related to the rights of street connected children.
- Support the ongoing development and implementation of a communication strategy to raise the profile of CSC as the global major leader on issues related to street connected children.
- Oversee clear, targeted, engaging, and inspirational communications on all platforms, targeted at segmented audiences (funders and potential funders, influencers, decision makers, potential allies, and network members) in line with CSC’s core values and positions.
Organisation and programme management
- Manage the work of CSC to ensure an effective organisation that is operating in line with its vision, aim and objectives.
- Ensure supportive staff development and good practice to maintain a positive working environment with regular performance appraisals and professional development plans.
- Work in partnership with the experienced programme staff in delivering the programme strategy. Provide supportive guidance to the team, including robust programme planning, measurement and evaluation, and reporting processes. Support the team in conceptualising the programmes to achieve new and sustainable funding.
Finance and operations
- Oversee and ensure CSC’s fiscal soundness and strength, effective operational and financial management, consolidating financial stability, efficiency, and impact.
- Oversee monthly management accounts, carefully balancing restricted donor funding and project delivery with a balanced budget for unrestricted funded activity.
- Ensure proper financial and procurement procedures are adhered to, in order to meet the highest standards of international donors, UK auditors and the UK Charity Commission.
- Oversee processes to ensure strong negotiations and contracting of all our restricted funded projects, including robust due diligence processes for our subgrantees and donor compliance with respect to cost recovery and other requirements.
Governance
- Establish and maintain a strong working relationship with the Board.
- Ensure the Board is fully supported in carrying out its role and responsibilities and that CSC is fully compliant with UK Charity Commission guidelines, Fundraising Regulator, and good practice for non-profits.
- Ensure the preparation and presentation of an annual workplan and budget for review and approval by the Board and present periodic updates of their implementation as well as of the overall financial status of the organisation.
- Work with the independent Board of Directors in the USA, providing information and assistance so that they can fulfil their potential at establishing a solid funding and advocacy base in the US for our mutual global aim of ensuring the respect, protection, and fulfilment of the rights of street children.
Profile
Experience and skillset
- A senior and experienced people leader, with a significant and demonstrable track record in an NGO or public body, of successfully building and maintaining high performing teams and a culture of equality, diversity, and inclusion.
- Strong financial acumen with experience of income generation.
- A proven record in the cultivation of donors and success in raising funds in the child rights or human rights sector, including from foundations, bilaterals, multilaterals, corporates, and high-net-worth-individuals.
- Demonstrated experience and success in global partnership building, convening stakeholders with diverse cultural backgrounds and driving an organisation to act as a catalyst for social change.
- A skilled influencer with strong communication (oral and written) and ambassadorial skills.
- Experience of effective advocacy with both internal and external audiences.
- Demonstrable knowledge and credibility as a leader, particularly in the field of children’s services, child rights and/or child protection.
Personal attributes
- A commitment to children’s rights and a passion for CSC’s mission and the drive to deliver its strategy and ensure that CSC is sustainable long-term.
- The personal integrity, authority, and credibility to command wide respect and confidence, both internally and externally.
- A collaborative, consensual, leadership style, with the ability to motivate and drive an organisation to deliver outcomes.
Terms and conditions
Diversity and inclusion
CSC is committed to having varied perspectives and welcoming all forms of diversity. It knows that this will bring power to its purpose and ensure its work has the impact desired. CSC therefore actively encourages a diverse range of candidates to apply for roles, thus ensuring its work reflects a range of different cultures, approaches, and thinking styles including but not limited to diversity in age, ethnicity, gender identity and sexual orientation, life experience, physical and mental ability.
The deadline for application is Sunday 9th June 2024
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Daryl Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation
Finance and operations manager – Job Description
We are seeking a thoughtful, compassionate, and experienced finance and operations manager. This is a new role in an expanding team that will contribute to the senior leadership of the organisation and be responsible for overseeing day-to-day operations of the charity, with a focus on financial management.
Our new Finance and Operations Manager will work closely with the CEO to set and manage the organisation’s strategic plan, drive strategic initiatives, manage resources, and foster a positive and reflective workplace culture.
Key Responsibilities
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Leadership and Team Management
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Embody the values of The Magpie Project and support the CEO to maintain the core vision and principles of the organisation in all its activities.
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Support the CEO in overseeing the day-to-day activities of the charity, including deputising for her when appropriate.
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Cultivate strong relationships with stakeholders (donors, community partners, other non-profit organisations), and identify opportunities for collaboration and partnership to enhance the organisation’s impact and reach.
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Represent The Magpie Project externally where appropriate.
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Foster a positive and reflective workplace culture that values diversity, inclusion, and continuous improvement.
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Implement best practices and internal systems to ensure efficiency and effectiveness.
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Line-manage three staff members – Kitchen Manager, Donations Manager, and Fundraising Manager – in accordance with existing support and supervision structure.
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Financial Management
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Oversee day-to-day financial operations, including all incoming and outgoing payments and invoices, and maintain accurate records in line with financial best practise.
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Develop and manage the annual budget and produce management accounts to provide regular reports to the CEO and board of trustees throughout the year.
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Prepare accurate and timely financial reports for donors.
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Coordinate annual financial audits and ensure timely submission of annual accounts to the Charity Commission.
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Maintain financial policies and procedures to ensure internal controls are compliant with relevant accounting standards, regulations, and reporting requirements.
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Monitor and manage cash flow to ensure sufficient funds are available for day-to-day operations and strategic initiatives, identifying and mitigating potential risks.
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Liaise with off-site payroll provider and make monthly payroll payments.
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Oversee management of petty cash, including ensuring there is sufficient petty cash to cover travel money and emergency grants expenses at sessions.
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Develop and oversee processes for the distribution of emergency hardship grants, in line with donor expectations and best practice in record keeping.
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Operational Management
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Support the CEO in the strategic direction and operational management of the charity, including planning, service design, programme management, HR, and workforce development.
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Develop and maintain relevant internal policies.
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Lead on risk management within the organisation, identifying potential risks and developing strategies to mitigate them.
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Maintain relationships with external suppliers including DBS service providers, insurers, telephone and internet, banking, and software technicians.
Person Specification
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Experience in a senior finance role in a charity, including budgeting, forecasting, and day-to-day financial management.
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Specific knowledge of charity regulation and financial compliance with the charity commission and other regulators.
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High level of interpersonal and emotional intelligence to enable a trauma informed, reflective and calm working environment.
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Experience overseeing or supporting internal operations, including line-management, preferably within a charity.
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Experience of strategic planning, with the ability to think critically and creatively.
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Willingness to engage in co-production and co-design to include those with lived experience in all levels of planning, service design and governance, a bonus.
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Ability to build positive relationships with external stakeholders at every level.
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Commitment to The Magpie Project’s mission and values, with a passion for working in non-profit organisations to create positive social impact.
Skills
Proficient in Microsoft Office Suite including TEAMS, Outlook, Xcel, Word, Sharepoint.
Knowledge of Salesforce or other CRM programme.