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What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Role
You may be a qualified IDVA or a Domestic Abuse Outreach Worker wanting to work alongside professionals in a multi-agency environment, although we will consider applicants from other fields providing you are able to demonstrate comprehensive knowledge and understanding of both domestic and sexual violence.
This role involves both face to face and virtual support in a hybrid model of working. There is an expectation that you will do a mixture of working from home, our office in Singer Street.
As a DRIVE Independent Domestic Violence Advocate you will:
- Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
- Provide a high-quality, front-line service to victims of domestic and sexual abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic and sexual abuse to keep safety central to all services for victims of domestic and sexual abuse.
- Have excellent communication skills, a proactive approach and the confidence to be able to influence the way in which this service is delivered are key.
- You will need to:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic and sexual abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic and sexual abuse including the impact of abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic and sexual abuse and their children.
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Experience of direct service delivery to victims of domestic and sexual abuse or other vulnerable people.
- Have strong communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
- Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity to join Birmingham's brand-new Family IDVA Service and help shape the future of domestic abuse support for families across the city.
These Family IDVA positions are permanent and full-time roles (37.5 hours per week). As part of this innovative new service, you'll be based within one of Birmingham's 10 Family Hubs, providing specialist support to non-abusive parents and their children who have experienced domestic abuse. Working as a Family IDVA, you will combine expert risk assessment, safety planning and advocacy with a whole-family, child-centred approach that helps families stay safe, recover and thrive.
This is a unique opportunity to be part of a service from the very beginning. You will help establish a new way of working that brings specialist domestic abuse support closer to families and ensures they can access the right help at the earliest opportunity.
Whether you are an experienced IDVA looking for a new challenge or a skilled domestic abuse practitioner ready to further develop your specialist knowledge and impact, this role offers the chance to work alongside dedicated colleagues and partners to make a meaningful difference every day.
You will also play a key role in building awareness and understanding of domestic abuse across Birmingham, delivering training and guidance to professionals working in Early Help, education, health and community settings.
Are you passionate about supporting families affected by domestic abuse and committed to helping children and parents build safer futures?
If so, we'd love to hear from you…
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
We are looking for passionate and dedicated Family Independent Domestic Violence Advocates (IDVAs) to join Birmingham's new Family IDVA Service. With multiple roles available, this is an exciting opportunity to be part of an innovative city-wide service from the very beginning, helping to improve outcomes for parents and their children who have experienced domestic abuse.
Each Family IDVA will be based within one of Birmingham's 10 Family Hubs, working as part of a multi-agency network to provide specialist domestic abuse support where families need it most. Combining core IDVA expertise with a strong whole-family and child-centred approach, you will work directly with parents aged 16+ and their children under 18, helping them to increase safety, reduce risk and begin their recovery journey.
As a Family IDVA, you will provide a flexible range of interventions tailored to the needs of each family. This may include risk assessment, safety planning, advocacy, practical and emotional support, support through criminal and civil justice processes, recovery-focused interventions, and helping families access wider services and opportunities. You will manage a varied caseload and work closely with partner agencies to ensure families receive the right support at the earliest opportunity, preventing escalation and reducing harm.
Alongside direct support, you will play an important role in strengthening the wider response to domestic abuse across Birmingham. You will deliver targeted training and awareness sessions to professionals within Early Help, education, health and community settings, helping to build confidence in identifying and responding to domestic abuse and ensuring families can access support sooner.
This is a rewarding opportunity for skilled domestic abuse practitioners who are committed to empowering families, championing the voices of children and young people, and making a lasting difference in their local communities.
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We are looking for a resilient and dedicated people to join our new specialist high risk domestic abuse service as Independent Domestic Violence Advocate's (IDVA).
The roles is full time and offered on a hybrid working basis with two days per week from our centrally located office in Boscombe. Due to the nature of the role, the successful applicants would be expected to travel regularly across the Dorset county.
As an IDVA, you'll support victims at some of the most difficult times in their lives. We're looking for someone who is compassionate, adaptable, and committed to providing excellent advocacy and support through a trauma-informed and person-centred approach. You'll be passionate about empowering survivors, building trust, and helping individuals make informed choices while ensuring their safety and wellbeing remain at the heart of your work.
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression, an IDVA qualification
- Clinical supervision: to promote reflective practice and wellbeing
About the role
As a IDVA you will provide high quality support to victims of domestic violence and abuse. You will deliver and provide support in five key areas to support victims to:
- Feel safer
- Feel informed about their rights and the criminal justice system
- Feel listened to and heard
- Be able to implement healthy coping mechanisms
- Be connected with services who are available to help them
- Ideally, you will hold an approved and accredited IDVA qualification (or you must be willing to work towards one)
You will need
- A strong understanding of domestic abuse and violence and the impact this has on victims.
- Experience of working with victims of crime (preferably domestic abuse) including completing risk assessments and safety planning
- Experience of managing a caseload and keeping clear case management records
- Experience of adapting communication styles to be able to effectively communicate
- An understanding of trauma informed practice and how to implement this within your work
- A through understanding of the criminal justice system and the Victim's Code
- An understanding of confidentiality, safeguarding and other legal requirements
- Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages
- Organised and methodical approach to work with the ability to plan, prioritise and organise workload
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangement
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
What we offer
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota. These positions are offered on a fixed term basis until 1 October 2027.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday to Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota hours.
As a Helpline Adviser you will:
- Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
About Julie's Bicycle
Julie's Bicycle (JB) unites culture, creativity and climate action to drive change. For almost two decades, we have worked at the forefront of the creative climate movement, supporting artists, cultural organisations and creative leaders to take meaningful action on the climate, nature and justice crises.
Through research, policy, partnerships and practical support, we help the cultural sector turn creativity into a powerful force for a just and regenerative future.
About the Role
We're looking for an experienced, proactive and collaborative Operations Manager to play a central role in the smooth running of Julie's Bicycle.
Working closely with the Operations & People Lead, you'll oversee core organisational operations including administration, office management, systems and technology, recruitment support, compliance and internal processes. You'll help ensure our team has the systems, tools and support needed to work effectively in a hybrid environment.
This is a varied role that combines operational leadership with hands-on delivery. You'll be the go-to person for many internal processes and will work across teams to improve systems, maintain compliance and support organisational effectiveness.
Key Responsibilities
Operations & Administration
- Act as the first point of contact for general enquiries and operational support.
- Manage organisational administration systems and processes.
- Coordinate travel, meetings and logistics for staff and organisational activities.
- Support budgeting and logistics for team events, meetings and activities.
- Help implement and maintain Julie's Bicycle's environmental policies and operational practices.
Office Management
- Oversee the day-to-day running of our hybrid office environment.
- Manage relationships with Somerset House facilities and external suppliers.
- Support health and safety compliance and office wellbeing initiatives.
- Help create an engaging and collaborative workplace culture.
Systems & Technology
- Coordinate IT systems, digital platforms and external providers.
- Maintain organisational systems, databases and cloud-based infrastructure.
- Support GDPR compliance and data management processes.
- Identify opportunities to improve systems and ways of working.
Recruitment & HR Support
- Support recruitment, onboarding and offboarding processes.
- Assist with HR administration and employee records.
- Issue contracts and documentation for staff, freelancers and placements.
- Provide day-to-day support for people-related processes and queries.
About You
We're looking for someone with experience in operations, administration, office management or organisational support who enjoys problem solving, improving systems and helping teams work effectively.
You'll be highly organised, digitally confident, proactive and comfortable managing multiple priorities. Experience within the charity, cultural, arts or environmental sectors would be beneficial but is not essential.
If you read this advert and feel you almost match what we're looking for, we'd still love to hear from you. You may have built relevant skills through freelance work, lived experience, activism, organising or routes outside formal education.
Why Join Us?
At Julie's Bicycle, you'll join a passionate and supportive team working at the intersection of culture and climate action. We offer a flexible and collaborative working environment where you can make a tangible contribution to one of the most important challenges of our time.
Equality, Diversity & Inclusion
We are committed to building a diverse and inclusive team and strongly encourage applications from people from underrepresented backgrounds. If you are excited about the role but don't meet every requirement, we would still love to hear from you.
We know job descriptions can feel daunting and that people who are from the global majority, from working class backgrounds, those without formal qualifications and some LGBTQ+ candidates are statistically less likely to apply even when they are well suited to a role.
Closing date: Thursday 17 September 2026
We strongly encourage early applications as we may close the recruitment early if we have reached a sufficient number of viable applications.
Julie’s Bicycle is a leading not-for-profit, mobilising the arts and culture to take action on the climate, nature and justice crisis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a qualified Specialist ISVA (Independent Sexual Violence Advocate) to join our Advocacy team at Respond. The role includes providing pro-active emotional, practical and advocacy support for adults with learning disabilities and autistic people with complex or multiple needs who have experienced any form of sexual violence and are engaging, (or considering engaging) with the criminal justice system. The ISVA will work across London to provide non-judgmental, trauma-informed emotional support, working in partnership with other London sexual violence support services.
Our ideal candidate will have experience in the ISVA role as well as a friendly and relational approach to working with clients. You will have the ability to build trusting relationships, work in an empowering and inclusive way and support clients to heal following sexual abuse and develop coping capacity. You will be a self-motivated individual who will engage with a wider range of people who have experience sexual violence, and other barriers to justice.
This is an exciting opportunity to join an inclusive and passionate team, and you will be supported by the ISVA Service Manager in your ongoing development. Respond values and encourages working in a collaborative and compassionate way, as we support each other to address one of the most enduring injustices; of the experience of trauma to autistic people and people with learning disabilities and their families.
Background information about Respond
Respond started in 1991 and has grown from a small London based charity to a medium sized national charity in recent years. Our mission is to reduce the impact of trauma in the lives of people with learning disabilities and autistic people, by developing trusting relationships, through psychotherapeutically informed services.
An important part of our work at Respond is working in a trauma-informed way. What this means for us is that we hold in mind the impact of trauma at all levels of the organisation, and all staff take part in reflective practice or team dynamics.
We are keen to encourage applications from a diverse range of candidates including people with lived experience, who are both interested in working in partnership to provide advocacy support, as well as supporting people with learning disabilities and autistic people who have experienced trauma.
We are committed to the furthering of human rights, equality, and positive social change through our therapeutic and advocacy work and are committed to anti-racism and other forms of anti-discriminatory practice. We recognise that we need to continually keep this as a focus in our work and as an integral part of our organisational strategy.
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement in the person specification, we encourage you to apply anyway and demonstrate how your experience is transferrable for this role. You may be just the right candidate for this or other roles within the organisation.
Respond Benefits package (all per financial year)
We offer a generous and comprehensive package of flexible benefits to all of our staff.
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Hybrid working model, which means that if you’re full time you make a commitment to be working in the office at least two days a week, with the remainder working from home. Part time hours are altered accordingly.
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Generous paid leave benefits including 28.5 days holiday (plus Bank Holidays), with some to be taken between Christmas and New year.
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Up to 4 weeks paid sickness leave at full pay and a further 4 weeks at half pay,
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Discretionary study leave to support training relevant to your role.
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Paid leave to employees who may need to take one day off a year when a religious festival falls on a workday.
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Up to 5 days paid time off for dependents per financial year.
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Opportunity to apply for up to 2 days (14 hours) paid leave per year to participate in volunteering activities relevant to the role.
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Access to a workplace pension scheme, administered by NEST, with a minimum 5% employee contribution and 3% employer contribution from commencement of employment.
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Access to our Employee Assistance Programme (EAP) which includes 24/7 telephone service and counselling.
Note all of the above days per annum stated are pro rata’d for part time employees.
If you’d like to find out more about this role, please read through the job description and our person specification. When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement.Your statement should be no more than 2 sides of A4.
Closing date for applications: 9th October 2026
When you apply, please send a CV and address the points in the person specification in an accompanying supporting statement. Your statement should be no more than 2 sides of A4.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
💚 About Movement
Movement builds the campaign infrastructure behind some of the most effective progressive organisations in Europe. Our platform powers CRM, communications, and campaigning for trade unions, NGOs, charities, and political parties. The Labour Party used Movement to win the 2024 General Election. The NEU, UNISON and Greenpeace use it every day to organise, mobilise, and win.
🎯 The role
Our clients split into two worlds. Trade unions run ballots, organise workplaces, and mobilise reps. NGOs and political parties run campaigns, fundraise, and fight elections. Each world deserves a dedicated lead who knows it inside out.
You'll be that lead for NGOs and political parties, working alongside our Head of Campaign Success for Trade Unions. You'll take on our priority NGO and political party accounts.
The shape of the role will shift as the segment grows. Our trade union book is deep. Our NGO book has flagship names but fewer of them, so at the start you'll spend a lot of time helping us win new NGO and political party clients. Sales for this segment is founder-led, and you'll be the founder's right hand: running demos, working events, building relationships across the sector, and onboarding what we win together. As the book fills out, the role tilts towards account management and campaign success. You'll be growing your own future job.
This is a hands-on role. You'll set up accounts from scratch, work out how a client's structure maps onto the platform, and troubleshoot technical issues as readily as you'll run a demo or a renewal conversation. You'll also take your turn on the support rota alongside other campaign success team members.
You'll manage one direct report. Their role covers our client community, training, webinars, case studies, frontline support, and some of our smaller NGO accounts.
🛠️ What you'll do
🚀 Help grow the NGO and political party segment (the biggest part at first)
- Work alongside the founder leading sales for this segment as their right hand on every deal
- Run product demos, solo or as part of a founder-led pitch
- Represent Movement at sector events, conferences, and meet-ups. Build the network that brings deals in
- Follow up inbound leads and keep longer conversations warm
- Help build proposals and contribute to RFP responses
🤝 Own our priority NGO and political party accounts (growing as we win)
- Build strong relationships with campaigners, digital leads, and data teams at our NGO and party clients
- Run onboarding for the accounts we land: kick-off, training, launch planning, and the first 90 days
- Drive adoption of the features that move the needle for each client, from branded RCS to share testing to organiser dashboards
- Lead renewal conversations. Spot churn risk early and act on it
- Find expansion opportunities and turn them into proposals
- Run quarterly reviews that clients actually find useful
🔧 Be the technical lead for your accounts
- Set up new accounts: provisioning, custom fields, tags, segments, and templates
- Configure integrations, single sign-on, and sender domains
- Triage and resolve technical issues for your accounts, escalating to engineering when needed
- Take your share of support days on the rota, covering the inbox for the whole client base alongside the rest of the team
- Translate between campaigners and engineers. You'll be fluent in both languages
🌱 Manage and develop your direct report
- Set priorities for our client community, training, webinar, and case study work
- Oversee our smaller NGO & WhatsApp only account book, which your report manages day to day
- Support their development as their role grows
- Build support workflows that scale as the client base does
🔍 Who we're looking for
You've probably done one of these:
- Worked in sales, account management, or implementation at a campaigning platform or similar such as Action Network, Engaging Networks, or NationBuilder, and know how NGOs buy
- Run digital, data, or a CRM at an NGO, charity, or political party, and been the person who actually built the segments and fixed the emails
- Led campaigns with serious digital infrastructure behind them and managed the platform relationship from the client side
Experience inside the NGO, charity, or party world counts for a lot here, especially alongside commercial experience. We're not ruling out people from outside the sector.
✅ You'll need
- Confidence running demos and holding your own in commercial conversations, plus a genuine appetite for events and networking
- Real experience with campaigning or CRM platforms as a power user or administrator
- The technical depth to build an organisation from scratch. Give you a client's structure, branches, regions, teams, campaigns, and you can work out how it maps onto fields, tags, lists, audiences, and permissions
- The ability to read HTML or SQL and follow a technical conversation. You don't need to be an engineer, but you can't be scared of the tools
- Strong relationship skills. Clients should feel you're on their team
- A track record on retention. Renewals landed, churn spotted early, accounts kept and grown
- Experience managing someone, and the appetite to develop a report whose role is growing
- Willingness to take your share of support days. Everyone here covers the inbox, us included
- Genuine commitment to progressive causes. Our clients will feel if you don't mean it
✨ It would help if you have
- Knowledge of email deliverability, GDPR in a campaigning context, or the European progressive tech landscape
- A second European language
🎉 Why this role
- You'll own the priority accounts in a whole segment, and work shoulder to shoulder with a founder to grow it
- You'll see the whole company, not one corner of it
- A four day week as standard, remote-first with a London office when you want it
- Your clients will be organisations fighting for things that matter, and your work will directly affect whether they win
- Movement is profitable and growing, and this role grows with the segment you build
On a mission to empower progressive organisations with innovative digital tools to mobilise supporters and drive meaningful social change
The client requests no contact from agencies or media sales.
Head of Organisational Strategy and Operations (known internally as Infrastructure Lead) is a senior strategic leadership role within Healing Justice Ldn, working closely alongside the Executive Director to help shape and steward the organisational infrastructure, systems, and coordination practices needed for HJL’ s next phase of development.
The role exists to strengthen the connective infrastructure that enables HJL’ s organisational arms to operate autonomously while remaining aligned, collaborative, sustainable, and responsive within rapidly changing political, social, and movement landscapes.
Rather than focusing primarily on operational administration or hierarchical management, the role centres on developing values-aligned systems, organisational practices, and ways of working that support collective care, adaptability, organisational health, and long-term sustainability. Working across programmes, research, narrative strategy, operations, and leadership, the post holder will support communication, coordination, learning, and organisational coherence across the organisation while strengthening distributed leadership.
This role would suit someone who has previously held senior leadership responsibility across multiple organisational areas within a values-led, justice-oriented, community-based, or movement environment. As a newly created role within an evolving organisational structure, the responsibilities, focus, and ways of working within the role may continue to develop over time in response to organisational learning, growth, and changing needs.
Responsibilities
Organisational stewardship & coordination
- Shape and steward HJL’ s organisational infrastructure, systems, and long-term sustainability alongside the Executive Director and wider leadership.
- Support strategic coherence, communication, and coordination across HJL’ s organisational arms, including programmes, research, narrative strategy, operations, and infrastructure.
- Develop organisational systems, structures, and practices that support autonomy, collaboration, accountability, adaptability, and collective wellbeing.
- Support organisational decision-making, governance, and ways of working that reflect HJL’ s commitments to disability justice, racial justice, accessibility, collective care, and community accountability.
- Help strengthen organisational resilience and responsiveness within changing political, social, funding, and movement conditions.
Infrastructure & organisational development
- Lead the development and stewardship of values-aligned organisational systems, policies, and internal processes.
- Build and strengthen the connective infrastructure that supports collaboration, shared learning, and coordination across different organisational areas.
- Support organisational learning, reflection, adaptation, and knowledge sharing processes across teams and leadership.
- Help create structures and organisational cultures that support sustainable collaboration, leadership development, conflict navigation, and organisational wellbeing.
- Work collaboratively with advisors, external partners, and leadership to support organisational sustainability and adaptive development.
Organisational sustainability & external relationships (Operational sustainability)
- Work alongside the Executive Director and external finance partners to support organisational sustainability, financial planning, and resource stewardship.
- Contribute to fundraising strategy, partnership development, and relationship-building with funders, collaborators, and aligned organisations.
- Support infrastructure connected to organisational growth, partnerships, and long-term sustainability.
- Build and maintain strong relationships across HJL s wider ecosystem of collaborators, movement partners, advisors, and aligned organisations.
Organisational health, risk and resilience (Risk, Resilience & Infrastructure)
- Identify, map and respond to organisational vulnerabilities, operational challenges and external pressures affecting HJL’ s work and sustainability.
- Support systems and practices related to safeguarding, accountability, evaluation, organisational learning, and collective wellbeing.
- Support the organisation to navigate complexity, uncertainty, conflict, and change in ways that remain adaptive, relational, and values-aligned.
Person specification
Experience & Capabilities
We recognise that people develop leadership experience through many different pathways and do not expect applicants to meet every area listed below.
We are particularly interested in people who bring systems thinking, organisational leadership experience, and experience working within complex, values-led environments.
You may bring:
- Significant experience working within community-based, justice-oriented, movement, or values-led organisations.
- Experience holding strategic responsibility across multiple organisational areas such as organisational development, governance, operations, partnerships, sustainability, fundraising, or people management.
- Experience developing or evolving organisational systems, structures, policies, or ways of working within changing or complex environments.
- Experience supporting organisational growth, transition, resilience, or change.
- Experience building collaborative relationships with funders, partners, advisors, communities, or wider movement ecosystems.
- Systems thinking, facilitation, coordination, and relationship-building skills.
- Ability to navigate complexity, ambiguity, conflict, and organisational change with emotional maturity and relational awareness.
- Ability to support collaboration and coherence across multiple teams, work streams, or organisational areas without relying on hierarchical management approaches.
- Understanding of equity-centred, accessibility-informed, trauma-informed, and relational approaches to organisational development and leadership.
- Commitment to collective care, disability justice, racial justice, and community accountability.
Benefits
- 4% Pension contribution
- Individual professional development budget
- Enhanced annual leave provisions beyond the statutory minimum including a summer and winter break
- Staff training on somatics, trauma and resilience
- Free office refreshments
- Season ticket loan
- Enhanced parental leave pay
Introductory / Q&A Webinar
Interested in learning more about the role and our organisation? Join us for a one-hour webinar hosted by our Executive Director, Farzana Khan. We'll share insights into the role, our work and what you can expect from joining the organisation. There will also be an opportunity to ask questions during a live Q&A.
The webinar will take place at 5pm on Tuesday 15 September 2026 (click apply link for details on how to join the webinar).
Recruitment Timeline
- Applications Open: Wednesday 9th September 2026
- Introductory / Q&A Webinar: 15th September 2026 at 5pm BST
- Applications Close: Monday 21st September 2026 at 3pm BST
- 1st stage virtual interview: w/c 5th October 2026
- 2nd stage in person interview and task: w/c 12th October 2026
- Appointment made by Monday 19th October 2026
About Healing Justice Ldn
Healing Justice Ldn (HJL) is a community-led organisation working at the intersections of health justice, collective care, healing, and systems change. Rooted in disability justice, transformative practice, and liberation work, HJL develops community-led approaches to wellbeing that address the structural impacts of racism, ableism, state violence, and inequality.
Through research, training, political education, movement support, and healing practice, HJL works to build the infrastructures, relationships, and capacities needed for long-term collective resilience and liberation. The organisation supports communities, organisers, practitioners, and movements to develop sustainable approaches to health, care, and social transformation.
HJL operates through an evolving organisational model centred around autonomy, connection, collaboration, and collective stewardship. Different organisational “ arms ” hold distinct areas of practice while remaining connected through shared values, coordination structures, and relational infrastructure.
As HJL enters a new phase of organisational development, there is an increasing need for organisational infrastructure, systems, governance, and connective coordination that can support sustainable growth while remaining responsive and accountable within rapidly changing political, social, and movement landscapes.
We have an exciting opportunity to lead our experienced criminal justice IDVA team, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our Victim Support Office near Old Street station.
Do you want to lead a committed and inspiring team? Do you want to help make a real difference every day?
Do you want to contribute to change & improve the quality of lives of domestic abuse survivors?
Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?
If yes, then we'd love to hear from you…
What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the role:
This is a hybrid role, working from home with travel to the Victim Support office in Islington. As the Criminal Justice Domestic Abuse Service Manager, you will:
- effectively manage and develop a high quality, innovative and pro-active domestic abuse team.
- Work in partnership with other professionals to ensure that risk management and safeguarding duties are effectively met.
- Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
- Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
- Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
- Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service's safeguarding framework.
- Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.
You will need:
- A passion for working with victim/survivors and a thorough understanding of gender based violence and abuse.
- A thorough understanding of the dynamics of domestic abuse and harmful practices and its impact on men, women, children, families, and communities.
- Experience of managing a team delivering front line support to victims or domestic abuse or vulnerable people to a high standard.
- A track record of demonstrating and delivering a non-judgemental, anti-racist and anti-discriminatory approach to empowering victim/survivors of domestic abuse.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Looking for a rewarding career where you can make a real difference?
Join our team at HMP Channings Wood as a Recovery Coordinator and help people overcome challenges, reduce the impact of drug and alcohol use, and take positive steps towards recovery.
You'll work closely with individuals throughout their recovery journey, providing tailored support, delivering interventions, facilitating group sessions, and helping people access the services they need to achieve lasting change.
Experience in substance misuse, criminal justice, mental health, social care, or a related field is beneficial, but we're equally interested in people with strong transferable skills, a passion for supporting others, and a commitment to making a difference.
This is an exciting time to join us. HMP Channings Wood is preparing for a significant prison expansion, creating opportunities for development, progression, and future career growth within a growing service.
If you're looking for a role with purpose, where you can empower people to build healthier, more positive futures, we'd love to hear from you.
Where: HMP Channings Wood
Hours: 37.5 per week
Contract Type: Permanent
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
This is a rolling recruitment campaign and applications will be reviewed as they are received. The vacancy will close once a suitable candidate has been appointed, so early applications are encouraged.
Responsibilities
Looking for a Rewarding Career Where You Can Make a Real Difference?
As a Recovery Coordinator at HMP Channings Wood, you'll support people to overcome challenges, reduce the impact of drug and alcohol use, and take positive steps towards recovery.
You'll work closely with individuals throughout their recovery journey, helping them identify goals, access support, build resilience, and make sustainable changes that improve their health and wellbeing.
Experience in substance misuse, criminal justice, mental health, social care, or a related field can be beneficial, but we're equally interested in people with strong transferable skills, a passion for supporting others, and a commitment to making a difference.
Why Join Us?
This is an exciting time to join our team. HMP Channings Wood is preparing for a significant prison expansion, and our service will grow alongside it to support an increasing prison population.
Joining us now means becoming part of a growing team with exciting opportunities for development, progression, and future career growth.
What You'll Do
- Carry out assessments and develop personalised recovery plans.
- Support individuals throughout their recovery journey.
- Deliver one-to-one interventions and facilitate group sessions.
- Help reduce drug and alcohol-related harm and promote healthier lifestyles.
- Signpost and refer individuals to appropriate support services.
- Advocate on behalf of service users to improve access to support.
- Work collaboratively with prison staff, healthcare teams, and partner organisations.
- Support people to build confidence, resilience, and independence.
- Monitor progress and review outcomes to support positive change.
What We're Looking For
You might be a great fit if you:
- Enjoy helping and supporting others.
- Communicate effectively and build positive relationships.
- Can motivate and engage people who may be reluctant to access support.
- Are organised and able to manage competing priorities.
- Work well independently and as part of a team.
- Have a proactive, solution-focused approach.
- Are committed to learning and developing your skills.
Experience in substance misuse, criminal justice, mental health, social care, healthcare, community work, counselling, coaching, mentoring, or related services is welcomed but not essential. We value attitude, motivation, and transferable skills and will provide support to help you develop in the role.
What We Offer
- 25 days annual leave capped at 30 days.
- Paid weekly Wellbeing Hour.
- Pension scheme and employee wellbeing support.
- Discounts on shopping, travel, and entertainment.
- Ongoing training and career development opportunities.
Join Us
At Change Grow Live, we believe everyone deserves the opportunity to change, grow, and live life to its full potential.
Apply today and help people take positive steps towards recovery, wellbeing, and a brighter future.
This is a rolling recruitment campaign and applications will be reviewed as they are received. The vacancy will close once a suitable candidate has been appointed, so early applications are encouraged.
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
A note about using AI in your application
AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.
We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.
There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.
Direct applications only — we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Closing Date
25/11/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
We are recruiting for a Children and Young People’s Independent Sexual Violence Advocate (ChISVA) to support and empower young survivors of sexual violence and abuse.
The ChISVA will provide information, support, advice and advocacy to children and young people who have experienced sexual assault or sexual abuse in Cambridgeshire and Peterborough. The post holder will deliver child-centred support to young survivors and non-abusing care givers around criminal justice processes, wellbeing, education and safety, while ensuring child protection procedures are followed at all times.
The post holder will work closely with other agencies such as Social Care, the Police, Education, the Crown Prosecution Service (CPS) and voluntary sector organisations to ensure that children and young people are kept safe and are well supported. They will prioritise, assess, plan, evaluate and deliver all relevant aspects of support to an agreed and expected high standard.
This post is part of a countywide ISVA team providing a pro-active service to children, young people and adult survivors of sexual violence and abuse, within and outside of the criminal justice system.
For more information and to apply for the role, please click on the 'Redirect to Recruiter' button to visit our website where you will find all the documents and details required.
Providing specialist emotional, therapeutic and advocacy support to women and girls across Cambridgeshire impacted by sexual violence and abuse.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
Every year, thousands of people in the UK face court alone. Often through no choice of their own, people must represent themselves at a moment that could have life-changing outcomes. This includes loss of access to children or homelessness. At the same time, people facing court alone may find themselves up against a party with legal representation. They are instantly at a disadvantage and overwhelmed by the enormity of the challenges they are up against. We supported unrepresented litigants in the civil and family courts in England and Wales over 45,000 times last year.
We provide a safe space with volunteers who listen to each client’s individual story. Last year, over 1000 volunteers helped people to get their thoughts in order, problem-solve and decide next steps, source relevant and reliable legal information, explain complex procedures, complete court forms, and clearly present statements.
At a time when legal support is increasingly limited, we have a vision that no one should have to face court alone.
The role
Support Through Court is establishing a legal advice clinic for money claim matters under £10,000, for a one-year pilot. Advice will be given to clients across the national service network who have been internally triaged to the clinic.
The role involves day-to day management of the clinic and supervising law students as they facilitate client appointments, conduct research and draft letters of advice. Clients will predominantly be supported remotely with occasional in-person appointments and advice “drop-ins” in the local area. You will train and supervise students to help them gain practical legal skills in a clinic setting, having final sign-off of completed letters of advice/oral advice to ensure clients receive an excellent service.
You will embed the legal advice offering of the clinic into the organisation, increasing and developing referrals from our national service network and supporting staff understanding of referral ability.
Who we are looking for
Ambitious, professional, committed and friendly. That describes us. If it also describes you and you have a passion for access to justice, then we’re keen to hear from you.
You will be a qualified solicitor with at least 3 years PQE (ideally 5+) with an active practicing certificate. You will have experience managing students and/or volunteers and a commitment to supporting Litigants in Person.
We are open to applicants wishing to take the role either on a full-time basis, or on a part-time basis as a job share. Please make it clear in your application whether you are applying for a full-time or part-time role.
Interviews will be taking place on a rolling basis as applications are received.
The client requests no contact from agencies or media sales.
National AIDS Trust is the UK’s HIV rights charity. We work to stop HIV from standing in the way of health, dignity and equality, and to end new HIV transmissions. Our expertise, research and advocacy secure lasting change to the lives of people living with and at risk of HIV.
Each year, we run a huge World AIDS Day campaign across the UK, engaging thousands of schools, colleges, universities, companies, community groups and individuals to raise awareness of HIV and vital funds to support our work. We also run an online shop, taking hundreds of ribbon and brooch orders during the campaign.
We’re looking for someone self-motivated and enthusiastic to help our small, dedicated fundraising team liaise with our many supporters and send out packs of red ribbons and supporting materials. You’ll also coordinate and manage the dispatch of online shop orders, and support the finance and resources team to reconcile donations received through our website.
You’ll be part of a small team of dedicated colleagues working across different fundraising specialisms whilst collaborating to reach our goals, and a key part of an organisation of people who are all inspired by the difference we can make. This is a good opportunity for anyone looking to gain experience of working in fundraising, finance, or in the HIV/charity sector.
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Closing date for applications: 5pm on Monday 14 September 2026
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Interviews: week commencing Monday 21 September at National AIDS Trust’s offices in London E1
Diversity and inclusion
National AIDS Trust is committed to becoming a diverse and inclusive organisation. We strive to create a workplace that represents our mission and the people we serve, and where all voices are valued and heard.
To reflect this, we actively encourage applications from people of all backgrounds, regardless of age, race, gender, sexual orientation, physical ability, disability or religion. As the UK’s HIV rights charity, we particularly encourage applications from those with an understanding of the issues faced by people living with HIV.
At National AIDS Trust, we would like our application process to be as accessible as possible. Please speak to us about any reasonable adjustments that you might require throughout the interview process or the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Operations and Projects Manager
Location: Doncaster (with regular travel across our offices and community delivery locations)
Salary: £36,000 per annum
Hours: 37 hours per week
Contract: Permanent
Closing date: 18/09/26
Lead People. Deliver Projects. Drive Performance.
Citizens Advice Doncaster Borough is growing.
As we continue to expand our services and deliver an increasing portfolio of funded projects, we are creating an exciting new role that will sit at the heart of our organisation.
We're looking for an experienced, organised and people-focused Operations and Projects Manager to help ensure our services, projects and teams perform at their very best.
This is a key management role that will provide operational oversight across the organisation, supporting the successful delivery of projects, leading staff performance and ensuring our services remain efficient, effective and focused on delivering positive outcomes for local people.
Working closely with the Senior Management Team, you'll help turn strategic priorities into operational reality, allowing senior leaders to focus on organisational development, partnerships and future growth.
If you enjoy leading people, solving problems, improving performance and making things happen, we'd love to hear from you.
About the Role
This is a varied and highly visible role that combines project management, people management and operational coordination.
You will be responsible for ensuring that funded projects remain on track, contractual targets are achieved and services are delivered safely, effectively and to a consistently high standard.
You'll act as the key link between frontline teams and senior management, providing guidance, support and direction to advisers while ensuring senior managers have clear oversight of performance, risks and opportunities.
Success in this role will be measured not only by the achievement of project outcomes and milestones, but also by the development of high-performing teams and the smooth operation of our advice services across Doncaster.
What You'll Be Doing
Leading and Developing People
People are at the centre of everything we do.
You will provide direct line management to advisers and project staff, creating a culture that is supportive, accountable and focused on continuous improvement.
Responsibilities will include:
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Conducting regular one-to-one meetings, supervision sessions and performance reviews.
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Supporting staff wellbeing and professional development.
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Identifying training and development needs.
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Monitoring performance and productivity.
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Managing performance concerns constructively and fairly.
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Supporting recruitment, induction and onboarding activities.
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Building confident, engaged and high-performing teams.
Driving Successful Project Delivery
Our funded projects are critical to the support we provide to local communities.
You will take a key role in ensuring projects achieve their objectives, meet contractual requirements and deliver value for funders and stakeholders.
Responsibilities will include:
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Monitoring performance against targets, outputs, outcomes and milestones.
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Tracking key performance indicators and service delivery measures.
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Producing regular reports and performance updates for our funders and senior management Team.
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Identifying risks, barriers and areas of underperformance.
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Escalating significant risks and recommending solutions.
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Supporting project mobilisation, implementation and continuous improvement.
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Working with colleagues to ensure project activity remains focused and on track.
Managing Operations and Service Delivery
You will play a key role in ensuring the smooth day-to-day operation of our services.
Responsibilities will include:
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Acting as the first point of contact for operational staff queries.
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Supporting effective communication between frontline teams and senior management.
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Monitoring staffing levels, absence and sickness trends.
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Coordinating resources to ensure services remain fully operational.
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Supporting workforce planning and service resilience.
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Contributing to business continuity arrangements.
Overseeing Facilities and Community Delivery Locations
Our services are delivered from multiple locations across the borough and it's essential that every setting is safe, professional and welcoming.
Responsibilities will include:
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Coordinating office and outreach delivery locations.
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Maintaining high standards of health and safety.
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Supporting facilities and premises management activities.
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Liaising with suppliers, contractors and external partners where required.
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Ensuring staff have the resources and environments they need to deliver services effectively.
About You
We're looking for someone who can confidently lead people, manage performance and maintain oversight of multiple projects and priorities.
You will be:
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An experienced manager with a proven ability to lead and motivate teams.
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Highly organised and able to manage competing demands.
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Comfortable analysing performance information and identifying emerging trends.
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Skilled at building positive working relationships.
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Confident in handling difficult conversations and performance issues.
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Proactive, resilient and solutions-focused.
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Able to balance attention to detail with a focus on the bigger picture.
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Committed to delivering excellent services and positive outcomes.
Essential Experience
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Staff supervision and line management.
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Performance management and staff development.
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Project, contract or service delivery oversight.
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Monitoring targets, KPIs and organisational performance.
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Producing management reports and analysing performance data.
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Coordinating operational activity across teams or services.
Desirable Experience
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Working within the advice, charity, public or voluntary sector.
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Knowledge of funded projects and commissioned services.
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Experience supporting multi-site service delivery.
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Understanding of quality standards, compliance and service improvement frameworks.
Why Join Us?
This is a unique opportunity to shape a newly created management role and make a significant contribution to the future success of Citizens Advice Doncaster Borough.
You'll have the opportunity to:
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Influence how services are delivered across the organisation.
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Lead and develop talented teams.
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Drive improvements and innovation.
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Support the successful delivery of important community projects.
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Work as part of an ambitious and supportive leadership team.
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Make a genuine difference to the lives of local people.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to thousands of people each year. Through a range of funded services and community partnerships, we help people overcome challenges, improve their financial wellbeing and find a way forward. Our work continues to grow, and we're committed to delivering accessible, high-quality services that meet the changing needs of local communities
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.





