Entry level jobs

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative. 

Brief role description  

You will be responsible for project managing the expansion of our service in Scotland and for establishing a new service in Wales. Thereafter, you will be responsible for planning, coordinating, and managing the delivery of the programmes. The role also comes with additional responsibilities for supporting the overall management and coordination of all the services delivered by the Justice Services Department. 

Interested? Want to know more about the Charity? check out our website.

​Eager to know more about the role? Have a look at the Job Description attached.

​What’s in it for you? check out our benefits on the ‘Work With Us’ page on our website.

Have we convinced you to apply? If so, submit your CV and Covering Letter by Tuesday, 6 May 2025. 

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. 

Are you an innovative and certified Microsoft Dynamics 365 CRM professional who wishes to be a valued member of a busy and friendly fundraising team, taking responsibility for the management of the charity’s future Dynamics 365 CRM? 

The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM.  The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality for its fundraising and communication campaigns to supporters. 

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and Data Analyst, the CRM Officer shall be a vital and visible role, fundamental to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

Through your proven Dynamics 365 CRM skills and experience, you will also lead on the charity’s CRM business processes and data quality, collaborating with fundraising, communications, IT and finance stakeholders, colleagues and third party suppliers.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your professional Microsoft Dynamics 365 CRM management skills and experience, then we’d love you to apply.

Location

This position is based remotely.  But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.  You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About World Horse Welfare

World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding. 

The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad.  The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.

In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

Are you an experienced data science and analytics professional who delivers actionable insight to understand audiences, improve campaign targeting and deliver GDPR compliant data selections to increase income?

Do you wish to use your data science skills and experience to make a real contribution to the success of a leading charity’s fundraising and communications campaigns?

The charity shall shortly begin the discovery phase of its CRM project, to deliver its future Dynamics 365 CRM.  The new Dynamics 365 CRM will be at the heart of the charity’s success, to deliver excellent supporter data quality and actionable insight for its fundraising and communication campaigns to supporters. 

Reporting to the Director of Fundraising, and collaborating closely with the Head of IT, CRM Project Manager and CRM Officer, the Data Analyst shall be key to the charity’s fundraising success, to further its vision of a world where every horse is treated with respect, compassion and understanding.

If you want to make real and positive difference to a leading charity’s fundraising and campaigns success, through your data science skills and experience, then we’d love you to apply. 

Location

This position is based remotely.  But you must be a resident of the United Kingdom with all the necessary legislative ‘right to work’ documentation.  You will be required to attend the charity’s head office located in Norfolk a minimum of 6 times per year and this will be at your own expense for travel and accommodation.

About World Horse Welfare

World Horse Welfare is an international equine charity whose vision is a world where every horse is treated with respect, compassion and understanding. 

The charity’s work covers horses in need, sport and leisure, work and production within both the UK and abroad.  The charity runs four farm centres for rehabilitation and outreach work within the UK. The charity has four key strategic themes under which its programmes of work nationally and internationally are structured, these are: Care, Research, Education and Influence.

In 2023, the charity fundraised c. £15.6 million, including significant Legacy income.

Benefits include a generous pension scheme and cash health plan, paid employee sickness absence scheme, a minimum of 31 days’ holiday (including bank/public holidays and mandatory shutdown between Christmas and New Year) and death in service.

World Horse Welfare is committed to championing equality and diversity in all aspects of employment and in the services that it provides. We encourage applications from under-represented groups, particularly ethnically diverse communities, LGBTQ+ and disabled people.

The Systems Manager oversees, develops and maintains our internal central systems, in particular the CRM system, Podio. They act as a champion of good use of systems and processes and their value in helping us become more effective as a charity.

They will support our senior leadership team in identifying and mitigating risk where it relates to systems. They will be a source of advice to team members in relation to our systems. They may assist from time to time in the review of relevant Operating Procedures and Policies to ensure they are fit for purpose.

As part of the Central team this role will manage system development projects, conduct relevant staff induction and training, and liaise with the Senior Office & HR Coordinator to ensure effective working relationships with external suppliers for system maintenance.

• The closing date and time for applications is 5:30pm Thursday 1 May 2025
• Interviews will take place at our office in South Kensington or digitally via Zoom.

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

About the role

As part of a team, this post will support the Policy, Public Affairs and Communications Manager to advance internal and external stakeholder communications and the development of, and public and political interest in, a more strategic approach to perpetrators of domestic abuse.

Hours: 37.5 hours per week.

Location: Bristol/London/remote, with occasional travel across UK.

About The Drive Partnership

The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: 9.00am on Monday 5th May 2025.

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

About the role

As one of two Regional Programmes Manager, you’ll inspire and lead a team of Senior Programmes Officers and Kinship Family Workers to effectively deliver high quality support services for kinship families across Greater London, the South of England and the Midlands.

You’ll do this by working in close collaboration with local authority teams who have commissioned our services and other funders where appropriate.

You’ll have accountability and ownership for ensuring we deliver impactful services for kinship carers and that we meet targets for our commissioned services. Working collaboratively with our other managers in other services, you’ll ensure we’re delivering high impact programmes.

You’ll ensure your team have real clarity and direction on their role and responsibilities - encouraging curiosity, learning and solutions-focused thinking. As a leader in the organisation, you are a key model for the team.

Your team will deliver the following programmes:

• Kinship Connected – in-person one-to-one support and support groups in the community
• Kinship Reach – remote one-to-one support and virtual support groups
• Kinship Ready – online workshops to prepare new and prospective special guardians for their role, as well as wraparound one-to-one support (in one local authority)

You will also manage a new role of Grants Officer - London, funded by the Aviva Foundation.

As one of our deputy safeguarding leads, you’ll be part of our key safeguarding structure.  This means you’ll take ownership to make sure our people feel confident and well supported to demonstrate best practice and making sure safeguarding is everyone’s responsibility.

Key responsibilities include:

• Oversee the day-to-day running of programmes, supporting mostly home-based Senior Programmes Workers and Kinship Family Workers to ensure high quality, consistent and impactful programme delivery.

• Meet performance targets as directed.

• Create and keep developing processes and systems which support consistency across all programmes, ensuring good quality documentation and manualisation on Notion.so

• Develop quality assurance frameworks with other service managers and directors.

• Support your team to establish and deliver in-person and virtual peer support groups regionally and generate engagement with kinship carers.

• Line management and supervision of Senior Programmes Workers and Kinship Family Workers as required.

• Actively encourage personal development and support staff to deliver key targets and outcomes and ensure high levels of wellbeing.

• Work with the Director of Services and Digital, Head of Programmes and the Business Development team to develop proposals and present to local authorities to secure commissions.

• Manage the delivery of commissioned contracts through collaborative relationships with local authorities, ensuring targets are met.

• Manage the programmes and services within budget, in accordance with Kinship’s financial procedures and ensure the reporting of progress in line with funder requirements.

• Work actively and positively with other managers within Kinship to ensure sharing of best practice, problem solving, relevant connections and consistency of delivery across England and Wales.

• Act as a deputy safeguarding lead at Kinship

Essential requirements include:

• Substantial experience in managing a regional service or programme with high quality outputs (national experience desirable but not essential).
• Substantial experience of managing, developing and evaluating effective and innovative services for families experiencing crisis and experience in reaching ‘hidden communities’ and a commitment to equity, diversity and inclusion.
• Experience of leading and managing continuous improvement in changing contexts.
• Experience of governance and managing risk on high profile service delivery.
• Experience of ensuring that services are designed and led with user needs at the heart, ensuring that the voices of our kinship carers inform ongoing design and development of our programmes.
• High quality digital and data literacy and using technology to help us to be better in our processes. You’ll have to own Salesforce and be a massive champion for the team. You will be accountable for ensuring they use it well.
• Substantial experience of leading high-performing service teams including managing wellbeing, development and performance.

How to apply

In place of a cover letter, you will be asked to answer the following five questions, alongside providing your CV. Please keep your answers to a maximum of 250 words.

1. Tell us why you’re interested in working for Kinship in this role and what experience you bring that would make you successful? This is an opportunity to tell us about you, your experience and your values.
2. Please give an example where you have managed a successful regional programme or service (this could also be national). Please include scale, key performance indicators and outcome. What made it a success?
3. What makes you a great team manager? Give one example of how you have supported teams and individuals to flourish and one example when you have had to step in to address behaviour or performance issues. (This is an opportunity to share your enthusiasm for supporting others to develop and deliver to a high standard. You can share evidence of how your approach has worked and how you’ve tackled challenges and difficult conversations along the way).
4. Quality assurance and consistency is key to making sure our programmes deliver impact for our kinship carers. This includes ensuring your team are following processes, using our case management system effectively and have the tolls to do their role. Please describe how you would approach this at Kinship using a previous example.
5. In this role you will be a deputy safeguarding lead at Kinship. This is a key role, the lives of kinship carers are incredibly complex.  Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?

Key Dates

• Application deadline: Wednesday 30 April, 9am
• First interview: Online – Tuesday 6 May
• Second interview: In person (Vauxhall, London) – Tuesday 13 May (travel expenses covered if required)

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.

We are made by and for our community of kinship carers. Like family, relationships run deep. And we hear their experiences; for too long they have been isolated without the help they need.

We support, advise and inform kinship carers. Connecting them so they feel empowered. Because a child needs the love and warmth of a thriving family.

We develop research, campaigns and policy solutions. Creating positive change across society. Because for kinship families, love alone is not enough.

Through our work we harness frustrations to fuel passion for change. And tough experiences to inspire ideas that transform lives.

And as we see momentum building, we keep using evidence to demonstrate the value of kinship care. Helping kinship carers navigate challenging circumstances. Believing in a child’s potential.

Join us. Together, let’s commit to change for kinship families.

Friends Provident Foundation is a small, independent, endowed charity based in York with a big ambition to build a fair economy and better world. We strive to challenge the way the current economic system operates and provide funding to an ecosystem of organisations that believe in making the system more equitable, just and accountable.

We are seeking a Grants Manager to join our small, friendly team.

As Grants Manager you will play an important role in the Foundation’s work to support our partner organisations in building a better economy, primarily through grant giving. This role will be vital in the delivery of our funding strategy.

We are looking for someone who has significant experience of autonomous project management, of managing relationships and of working in an organisation that has received or made grants previously. We need someone who is highly organised, a good communicator, good at making judgements and decisions, and who can handle conversations with the public with sensitivity and tact. This is an office-based or hybrid role, working at least one day per week from our office in central York, and involves some occasional travel within the UK to attend Trustee meetings and other events.

If you share our values and ambitions and are interested in joining our team please visit our website via the Apply button to download the application pack.

We are committed to being an inclusive employer, where equity and social justice is one of our central domains in creating a fair economy. We welcome applicants from diverse backgrounds including age, disability, class, race, sexuality, and gender identity. If you have a disability and would like to request an application form in a different format, or discuss your application at any point, please contact us.

Please note: Applicants must have the legal right to live and work in the UK, as we are not able to offer visa sponsorship.

Deadline for applications: 7 May 2025

Home-Start Essex is a leading family support organisation that provides high-quality family-led services for those with children under 8 years old. By mobilising professionally trained volunteers, we support families directly in the home and in group settings to overcome a range of issues such as isolation, domestic abuse, mental health, financial stress, school readiness.

Home-Start Essex is seeking a professional Volunteer Development Officer to recruit, train, manage and support our fantastic team of volunteers. We are looking for an enthusiastic, self motivated and well organised individual, able to motivate, develop and support a large team of volunteers and deliver programmes of training and support.  Knowledge of office systems, excellent communication skills and experience of training and working with volunteers are essential.

 Experience of delivering training is desirable.

Use of own car (expenses paid) is essential.

Flexible working from home and based in Maldon, Essex

An enhanced DBS check and suitable references are required.
PLEASE ENSURE YOU CONSULT THE JOB DESCRIPTION AND PERSON SPECIFICATION FOR FULL DETAILS OF THE ROLE.

If you wish to apply, please complete an application form which can be found on our website in the recruitment section along with the Job Description and Person Specification.

Please note we DO NOT accept CVs – we can only accept applications on our application form. 

If you would like to arrange a confidential discussion with one of our team regarding your application please contact us.

This post is subject to a successful 6 month probationary period.

Closing date for applications: 5pm on Friday 2 May 2025
Interviews will be held:  w/c 12th May 2025.

Home-Start Essex is committed to equality of opportunity and works to ‘Safer Recruitment’ practices as an important part of safeguarding and protecting children and vulnerable adults.

Our Home-Start Essex Values

Supportive - We will support families to address the challenges of bringing up children themselves. 
Non-judgmental - We do not judge families or measure them against others’ standards.
Approachable - We will be approachable and friendly at all times and develop good relationships with the families we support.
Professional - We will maintain the very highest professional standards.
Collaborative - We will work in partnership with any individual, group or agency who can help us achieve our goals.
Inclusive - We value and celebrate diversity and offer our services to all families, irrespective of their circumstances or backgrounds.
Family-led - We place children and families’ needs at the heart of our work.
Safe - The safety of the families and children we support, and the staff and volunteers we engage, is our highest priority.
Bringing up children can be hard work and all parents and carers will, from time to time, encounter problems which can often make the task even harder.

We're recruiting for a new role for someone to lead on People and Culture at Involve.

Involve has grown in terms of both its turnover and staffing headcount in recent years. In 2024, we marked our 20th anniversary and the need for this new role reflects the growth and maturity of the organisation as we build the infrastructure to support the larger, more established organisation of around 30 people.

The People and Culture lead will report to the Director of Finance and Support Services and be responsible for developing our HR policy and practice taking a holistic approach and embedding our values into HR policy, leading consultation with our union on policy development. They will work closely with the management team to support the development and implementation of strategies to foster a positive organisational culture and provide HR generalist support to our team.

The People and Culture lead will be a CIPD qualified HR professional with strong HR generalist experience allied with a participatory approach that supports us in developing an inclusive environment in which everyone is supported to grow, develop and contribute to achieving our mission. 

We work across the UK, with offices in Belfast and London. Many of our staff work from home across the UK or in a hybrid pattern, rather than being based at one of our offices, though we meet up regularly as a team.

About World Physiotherapy: World Physiotherapy is a leading international professional association and UK Registered Charity. Founded in 1951, we represent the global physiotherapy profession and are dedicated to advancing our profession, advocating for universal access to improve health and wellbeing.

The role: World Physiotherapy is seeking a dynamic and experienced development programme manager to lead and manage our portfolio of development projects and initiatives. The ideal candidate will be responsible for overseeing the planning, implementation, and tracking of specific short-term projects or a series of long-term projects, with the aim of advancing global physiotherapy practice. 

Key responsibilities:

· Project leadership: Plan, manage and evaluate international development projects (25–40% travel)

· Cross‑functional collaboration: Align programmes with events and membership activities; partner with marketing, finance and HR

· Fundraising and reporting: Draft grant applications; compile narrative and financial reports to funders

· Risk and compliance: Conduct risk assessments; ensure adherence to internal policies and donor regulations

· Communications: Develop project updates; represent World Physiotherapy at global forums

Requirements:

· Degree in public health, international development, social sciences or related field; project management qualification desirable

·  5+ years’ experience managing international development or capacity‑building projects

·  Strong grant‑writing, report‑writing and stakeholder‑management skills

·  Proven ability to multi‑task, work under pressure and drive cross‑team collaboration

·  Familiarity with donor compliance, risk management and low‑resource contexts

·  Fluent English; additional language (eg French, Spanish) a plus

What we offer:

• A vibrant, international work environment committed to global health improvement.
• The opportunity to make a significant impact in advancing physiotherapy standards worldwide.
• A competitive salary and the flexibility of a hybrid/remote work arrangement.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

The Head of Region provides strategic and operational leadership in the region, ensuring the effective and efficient operation of the regional team and the successful development and delivery of the regional business plan and projects. The role drives the achievement of key performance indicators and targets with a particular focus on church income and community engagement. 

Key relationships

Internally, the Head of Region works closely with the Director of Operations and other Heads of Region to support consistent operational delivery, and management and development of regional staff. The role also interacts closely with all other CCT teams including Conservation, Fundraising & Communication, Initiatives & Partnerships, and Finance.

Externally, the Head of Region is CCT’s regional representative, brokering joint working and engagement with statutory and Church of England stakeholders, funders, politicians at all levels, volunteers, communities and donors.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 9th May 2025

The interviews will take place in Northampton on Tuesday 20th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Vacancy Reference Number:

QC/PROG/UK-R1

Position Title:

Quality Coordinator

Reports to:

Programmes Manager

Department:

Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary Range:

£27,000 - £32,000.00 per annum (commensurate with experience)

Terms of Employment:

6-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 4th May 2025

Approx. Interview & Role Commencement Date(s):

· Interviews: As and when strong candidates identified

· Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold either a ‘In-Person’ or Online Interview (via MS Teams, Zoom or Skype) with Muslim Hands; therefore, please familiarise yourself with MS Teams, Zoom or Skype prior to submitting your Application.

Other Information:

Muslim Hands’ Open Kitchen is a community initiative dedicated to providing nutritious, hot meals to individuals in need, while fostering a welcoming and compassionate environment. With three operational Open Kitchens, our mission is to not only alleviate food insecurity but also to serve with dignity, respect, and care. We are looking for a dynamic Quality Coordinator to join our team and help standardise operations, ensuring consistent high-quality service. Additionally, this role will involve creating a blueprint to facilitate the expansion of Muslim Hands’ Open Kitchens across the UK.

Role Overview:

The Quality Coordinator will play a key role in ensuring the smooth and consistent delivery of services across our three Open Kitchens. This includes developing and implementing standard operating procedures (SOPs) related to staff training, volunteer engagement, service delivery, and interactions with service users. In addition, the Quality Coordinator will be responsible for designing a scalable operational blueprint that will enable Muslim Hands to expand its network of Open Kitchens across the UK, replicating best practices and maintaining high standards at new locations.

Main Responsibilities:

1. Development and Implementation of SOPs

Develop and document Standard Operating Procedures (SOPs) for key operational areas, including:

Staff training and induction programmes.

Standardising service delivery (e.g., food preparation, hygiene, and presentation).

Volunteer engagement, management, and retention strategies.

Interactions with service users, ensuring dignity, respect, and cultural sensitivity.

Ensure consistency in operations and service quality across the existing three Open Kitchens.

Regularly review and update SOPs to incorporate feedback from staff, volunteers, and service users.

2. Staff Training & Development

Design and deliver a structured staff training programme covering food safety, hygiene, customer service, safe guarding and kitchen operations.

Ensure that staff are equipped with the necessary skills and knowledge to deliver a high-quality service.

Work with the Programmes Manager and other stakeholders to identify and address training needs or gaps in staff performance.

Conduct performance evaluations and ensure continuous development opportunities for staff members.

3. Standardising Service Delivery

Develop and implement service standards that ensure a consistent and positive experience for all service users, regardless of which Open Kitchen they visit.

Establish guidelines for meal preparation, serving protocols, and dining area management.

Introduce service quality audits to assess and ensure the effectiveness of standardised procedures.

Track service delivery performance and guest satisfaction, and make recommendations for improvement where necessary.

4. Volunteer Engagement and Management

Create and implement a volunteer engagement strategy to attract, train, and retain volunteers across all Open Kitchens.

Develop clear role descriptions, training materials, and expectations for volunteers.

Ensure that all volunteers are trained in food safety and service protocols, and understand the mission of Muslim Hands’ Open Kitchen.

Maintain a positive, welcoming environment for volunteers, and develop strategies to foster long-term volunteer relationships.

5. Service User Interactions

Develop guidelines to ensure that all service users are treated with dignity, respect, and compassion in line with the values of Muslim Hands.

Train staff and volunteers on communication, conflict resolution, and cultural sensitivity.

Gather and analyse feedback from service users to continually improve the guest experience.

Establish and maintain protocols for managing difficult situations with service users effectively and with empathy.

6. Quality Assurance and Continuous Improvement

Regularly assess the performance of the Open Kitchens through audits, inspections, and service user feedback.

Identify opportunities for improvement in service delivery, staff training, and volunteer engagement.

Recommend and implement changes to SOPs based on assessments and findings.

Work with the Programme Manager and Open Kitchen Coordinator to track key performance indicators (KPIs) related to service quality and user satisfaction.

7. Blueprint for Expansion

Design a blueprint for setting up new Muslim Hands’ Open Kitchens across the UK, ensuring that they follow the same standards of service and operations.

Document key learnings from the existing Open Kitchens to create a replicable model that can be applied to future locations.

Collaborate with the Programme Manager identify potential new locations and establish expansion plans.

Ensure that the blueprint includes staffing, volunteer management, operational procedures, and compliance with local regulations.

8. Reporting & Communication

Provide regular reports to the Programmes Manager on the status of quality initiatives, SOP implementation, and service delivery.

Document and report on volunteer engagement, service quality audits, and training outcomes.

Ensure transparent communication with staff and volunteers about updates to SOPs, quality standards, and service delivery.

Qualifications and Skills

Education: Bachelor’s degree in Quality Management, Public Health, Non-profit Management, Hospitality, or a related field preferred.

Experience: 3-5 years of experience in quality assurance, operations coordination, or programme management, ideally within a non-profit or food service setting.

Strong understanding of food safety regulations and service quality standards.

Experience in developing and implementing SOPs, training programmes, and quality audits.

Excellent communication and interpersonal skills, with the ability to train, motivate, and engage staff and volunteers.

Strong problem-solving skills with a continuous improvement mindset.

Ability to manage multiple priorities and projects across different locations.

Proficiency in using Microsoft Office Suite and quality management systems.

Work Context

· The post is based in Nottingham and will involve regular travel to three Open Kitchens and potential new locations, so a valid driver’s licence and reliable transport are desired.

Some evening and weekend work may be required to support kitchen operations and events.

Deadline for applications is 4th May 2025 however we reserve the right to end the application procedure early should the right candidate be found.

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Lia's Wings are looking to appoint a Fundraising Manager into a brand new role, at an incredibly exciting time for the charity. As the only aeroplane ambulance charity for children in the UK, we are experiencing a period of phenomenal growth, with incredible opportunities and potential for fundraising. 

Being responsible for the management and delivery of our challenge events, special events and community fundraising activities, this role will involve working with some of our most committed supporters on a series of engaging (and fun) events that are continuing to grow year on year. The Fundriasing Manager will also be expected to support our corporate partners, and engage with our Family Fundraising efforts, giving them the opportunity to meet, and work with our incredible beneficiaries first-hand. 

A hybrid role: this post will be mostly remote but will involve travelling to regular (fortnightly) team meetings in central London (Zone 1), or, our operating base at Biggin Hill Airport, and, to manage events across the UK throughout the year. 

The perfect candidate for this role will have experience of managing various types of fundraising events, but first and foremost, we are looking for a consummate fundraiser who is passionate about stewarding fundraisers. We are looking for a fundraiser who can think outside the box, solve problems, and support supporters, donors and fundraisers of all levels, to ensure we maximise every opportunity we receive. 

Reporting to the Head of Fundraising, this role will be integral to the growth of Lia's Wings, and is a fantastic opportunity for someone looking for a role at a small charity, where their efforts will make a real difference.

Over the last year we have had more people than ever before hoping to fundraise for Lia’s Wings, which has given rise to some fantastic new events being created (led by the charity), alongside several wonderful community-led partnerships with schools and social clubs around the UK.

Every year we also have a great uptake in classic charity challenges taking place both in the UK, and overseas, including the London Landmarks and Royal Parks Half Marathon, and the Berlin and Chicago Marathons. We have also had great success delivering our own, bespoke charity challenges, which we hope will continue into the future. For 2025, we are due to complete the second instalment of an annual Lia’s Wings Overseas Cycle Challenge, a Shark dive, Skydive and three peaks challenges, amongst many others, which this role would be expected to lead on, and develop for years to come.

Corporate Partnerships are one of our key income streams, with employees from dozens of companies supporting our events efforts. As well as managing these events, there would be a certain level of devolved account management with these partners, with the post holder becoming the primary point of contact for those firms.

We also have a growing network of community groups – including schools and social groups – who want to support Lia’s Wings as a partner charity. It is an area we would love to expand, with this role being crucial to the ongoing development of these areas.

And finally: for the past two years we have we also hosted a seasonal thank you party each Christmas (our “Jingle and Mingle”) which we hope will be another fantastic opportunity that can be developed by the right person in this role, as a real jewel in the crown of our events portfolio.

Key Responsibilities

• To manage our Challenge, Community, and Special Event fundraising streams, to achieve set targets.
• To grow income sustainably from our existing portfolio of events, ensuring continued high performance, engagement, and participation.
• To design, develop, and deliver new events that are suitable for our primary supporter audiences, alongside the Head of Fundraising.
• To effectively steward fundraisers to ensure an excellent supporter experience (resulting in positive fundraising performance, and repeat year on year participation), including appropriate thanking and recognition, reporting, and feedback on outcomes of events.
• To assume account management responsibility for smaller corporate and community partnerships (primarily engaged with the charity through events fundraising)
• To ensure a strong (in-person) team and volunteer presence at events.
• To support the Head of Fundraising on the delivery of our Corporate and Community Partnerships.
• To support our Family Support Team with the delivery of our Family Fundraising programme
• To build strong relationships with existing and potential stake holders, including event committees, and Trustees of the charity.
• To proactively manage event income and expenditure budgets, monitoring and reporting to the Head of Fundraising to support forecasting and budgeting processes, including monthly reconciliation.
• To manage all stock, consumables and promotional items related to these areas of fundraising.
• To maintain comprehensive recording-keeping relating to these areas of fundraising with existing tools including our CRM system, Salesforce.
• To attend fortnightly team meetings (in person) in London, and to attend other compulsory training days or events as required
• To support the Head of Engagement in preparing digital assets, including news pieces, photography, videography, and fundraiser case studies for our website and social media
• To ensure all practices meet statutory legislation requirements including the Data Protection Act, and Fundraising Code of Practice.
• To undertake any other duties appropriate to the post that by be required by the Head of Fundraising, including supporting the fundraising team with other in-person events throughout the year as they arise.
• At all times, to act as a role model, representing the vision and values of Lia’s Wings. 

This will be a fast-paced role, and no two days may be the same, but, you will be able to go home every day knowing that you have changed, and saved the lives of children across the UK!

The charity requests no contact from recruitment agents at this time. 

Vacancy Reference Number:

EADDP/PROG/UK-R2

Position title:

Executive Assistant to the Deputy Director of Programmes

Reports to:

Deputy Director of Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £33,000.00 per annum (commensurate with experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (subject to successfully completing a 6-Month Probationary Period, Contract is extendable and renewable subject to performance)

Application Process & Closing Date:

Please send an introductory email detailing why feel you are most suitable for the role along with your up-to-date CV by no later than 4th May 2025.

Ensure the Vacancy Reference Code is added within the Subject line of the Application Email. 

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP – as and when we find a suitable applicant

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM, Team Link, MS Teams, and Skype post successful submission of your application.

Job Summary:

The Executive Assistant to the Deputy Director of Programmes will provide high-level administrative support, ensuring the efficient operation of the office and supporting the Deputy Director in managing their workload. This role requires a proactive individual with excellent organisational, communication, and multitasking skills, capable of handling sensitive information with discretion and professionalism. The Executive Assistant will act as a key liaison between the Deputy Director, internal departments, and external stakeholders, contributing to the overall effectiveness and impact of the Programmes Department.

Key Responsibilities:

1. Administrative Support:
   • Manage the Deputy Director’s diary, schedule meetings, appointments, and travel arrangements.
   • Prepare and organise meeting agendas, take minutes, and follow up on action items.
   • Draft, edit, and proofread correspondence, reports, presentations, and other documents on behalf of the Deputy Director.
   • Handle incoming communications (emails, calls, etc.) and respond or redirect as appropriate.
2. Project Coordination:
   • Assist in the coordination of projects and initiatives led by the Deputy Director, including tracking progress, deadlines, and deliverables.
   • Conduct research and compile data to support project planning and decision-making.
   • Coordinate with other departments to ensure seamless execution of cross-functional projects.
   • Maintain and update project documentation and files.
3. Liaison and Communication:
   • Serve as the primary point of contact between the Deputy Director and internal/external stakeholders.
   • Facilitate communication and collaboration between the Deputy Director and team members, ensuring information is accurately conveyed and deadlines are met.
   • Represent the Deputy Director in meetings or events when necessary.
4. Office Management:
   • Organise and maintain the Deputy Director’s office, ensuring it is well-equipped and efficient.
   • Manage office supplies, equipment, and budget as needed.
   • Coordinate with IT and other support services to ensure the Deputy Director has the necessary tools and resources.
5. Event and Meeting Coordination:
   • Plan and organise departmental meetings, workshops, and events, including logistics, catering, and materials preparation.
   • Assist in the preparation of presentations, speeches, and other materials for events or conferences.
   • Ensure all event and meeting details are flawlessly executed.
6. Confidentiality and Discretion:
   • Handle sensitive information with the utmost confidentiality.
   • Manage the Deputy Director’s files and records, ensuring secure storage and easy retrieval.
   • Adhere to organisational policies regarding data protection and privacy.
7. Personal Assistance:
   • Provide occasional personal assistance to the Deputy Director as needed, including managing personal appointments or tasks.
   • Assist with ad-hoc tasks and projects as required by the Deputy Director.
8. Other:
   • To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
   • To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
   • To undertake any reasonable responsibilities as required by Line Manager
   • To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices
   • NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.

Qualifications:

• Education: A bachelor’s degree in business administration, management, or a related field is preferred.
• Experience:
  • Minimum of 2 years of experience in an executive assistant or senior administrative role.
  • Experience in a non-profit or international development organisation is advantageous.
• Skills:
  • Excellent organisational and time management skills.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Ability to prioritise tasks and manage multiple responsibilities simultaneously.
  • Discretion and ability to handle confidential information.
  • Strong interpersonal skills and ability to work well with a diverse range of people.
  • High level of professionalism and attention to detail.

Key Competencies:

• Proactivity: Ability to anticipate needs and take initiative without waiting for direction.
• Adaptability: Comfortable working in a fast-paced environment with changing priorities.
• Problem-Solving: Strong problem-solving skills, with the ability to identify solutions and implement them effectively.
• Team Collaboration: Able to work well independently and as part of a team, fostering positive working relationships.

Additional Requirements:

• Travel: Occasional travel may be required for meetings or events.
• Flexibility: Willingness to work outside of normal business hours when necessary:
• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:
  • Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands; OR
  • Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Deadline for applications is 4th May 2025 however Muslim Hands reserves the right to end the application procedure early should the right candidate(s) be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Other Information:

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.

Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.