Jobs

Would you like to make a difference?

Then take a look at this Advice Worker job – employed by Manchester Mind and placed in the innovative Recovery in Community Team, a collaboration between Manchester Mind and Gaddum. Together we are supporting people as they move from hospital back into their community. Ensuring people have stable income, housing and less problematic debt is essential to this journey. This is the role – working within a team which is collaborative, supportive and strengths-based to deliver holistic and person-centred support.

Manchester Mind is the employer of the Recovery in Community Service Housing and Welfare Rights Advisor so you will gain support and expertise from our existing Advice service whilst sitting within the experienced and multi-disciplinary Recovery in Community Team.

Position:  Recovery in Community Service Housing and Welfare Rights Adviser

Salary: £27,565 - £29,253

Hours: 35 hours per week until 31st March 2026 (with extension possible dependent on funding)

The skills and knowledge that are important to us are:

· Ability to create a sense of belonging through the development of kind relationships that lead to people feeling accepted and heard.

· Experience of delivering social welfare law – particularly around benefits and housing.

· Ability to collaborate and share skills and knowledge.

You can download all application documents from our website.

The deadline for these posts will be 12 noon on Tuesday 28th October 2025.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

As a Project Worker at our Stacey Street service in Islington, you will play a crucial role in transforming the lives of adults who have experienced homelessness or rough sleeping. By providing compassionate, high-quality support, you’ll help individuals facing multiple challenges, such as mental health issues, substance use, trauma, and offending behaviour. You’ll assist them in navigating their path to recovery and stability by connecting them with vital services, empowering them to overcome barriers and improve their overall wellbeing.

But the impact you’ll have doesn’t stop there. You will foster hope and resilience by guiding clients toward opportunities for personal growth, training, and employment. You’ll help them build meaningful relationships, engage with their community, and gain the confidence to lead independent, fulfilling lives. In a dynamic hostel setting, you’ll collaborate with a wide network of specialists, offering a tailored, holistic approach that guides clients toward independence and community engagement. Your work will be instrumental in creating lasting change, inspiring clients to believe in their potential, and helping them break free from the cycle of disadvantage. At Single Homeless Project, this is not just a job, it's an opportunity to make a real difference and build a meaningful career.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Monday 3rd November 2025 at Midnight

Interview date:  Wednesday 12th November at our Stacey Street service in Islington

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Location: Harlow, Essex. Easily commutable from London Liverpool Street/Tottenham Hale Station. We offer a free minibus service from Harlow Town Train Station and free parking onsite.

Hours: Full-time position, Blended working arrangement could be considered, with two days a week working from home. 

Reports to: Transport Solutions Manager. 

About the role:

At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose.  

We’re building a Transport Solutions Team that can work flexibly across all the tools in our delivery kit – from grants and innovation pilots to research, partnerships, and commercial interventions. This includes a growing portfolio of projects tackling key challenges like inclusive EV charging, complex community transport funding opportunities, and large-scale research such as the National Centre for Accessible Transport.  

We are now recruiting several Grant Managers to join this team and help us deliver our vision. This role works within a dedicated team to assess grant applications from charities and organisations applying to the Motability Foundation for grant-funding to support their work in the disability transport sector. 

This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people and to work on some of the most interesting and impactful projects in the sector. 

What you will be doing:

• Manage grant delivery, including assessment, due diligence, contracting, monitoring, and closure, across our funding rounds.  
• Engage with all levels of applicant and grantee organisations to understand their work, assess their proposals, and provide support and challenge to strengthen delivery and outcomes. 
• Undertake financial, reputational, governance, and operational due diligence in line with our policies and risk appetite. 
• Produce high quality assessments of applications for review by our grant panels, including award recommendations.
• Work with applicant organisations to develop and agree contractual grant agreements. 
• Manage and monitor multi-year grant awards to ensure objectives and KPIs are achieved within agreed timescales and budgets.
• Ensuring all of our data records are kept up-to-date including reconciling payment schedules to grant records. 
• Work closely with colleagues across the TST to provide insight from delivery into programme development, and to learn from others’ work across research, innovation and partnerships. 
• Staying abreast of key issues facing the disability and transport sectors, to understand how these shape and influence applications to Motability’s grant programmes. 
• Support delivery of non-traditional funding mechanisms such as challenge prizes, research calls, or commercial commissioning approaches, contributing to assessment and management. 

Your experience:

• Experienced in assessing, managing, monitoring and evaluating grant applications or similar roles related to charitable grant making. 
• Understanding of not-for-profit structures, including charities, social enterprises and other not-for-profit organisations. 
• Experience in writing a variety of styles including academic, reports, and impact.
• Demonstrable ability to prioritise when faced with a continuous flow of applications and variable work load.
• Experience of effectively engaging at all levels within applicant organisations leading discussions where necessary. 
• Good with numbers, and the ability to understand and interpret budgets and accounts.
• Able to engage with grant applicants and build an ongoing positive rapport. 
• Strong IT skills including experience working with the MS Office suite. 
• Experience within the disability sector and/or direct or indirect experience of the mobility challenges faced by disabled people would be advantageous, but not essential.

Home-Start Hillingdon is dedicated to supporting our community to enable families to provide their children with the best possible start in life

HOME-START HILLINGDON (HSH)

Co-ordinator (Full-time)

We are looking for a non-judgmental, compassionate individual who would fit into our passionate team.

Purpose of the Role

Manage and support a caseload of volunteers to empower vulnerable families in giving their children the best start in life, occasionally providing direct support.  Contribute to volunteer recruitment, training, development, and the effective day-to-day operation of the organisation

Key Responsibilities. As a HSH Co-ordinator you will:

• Carry out initial home-visits and support families to set and monitor goals
• Match volunteers with families according to need and capacity
• Assess the suitability and complexity of referrals, liaise with referrers for additional information, and support onward referrals
• Supervise an appropriate caseload of volunteers and enable them to support families
• Monitor safeguarding concerns and liaise with the Operations Manager/Director as needed
• Contribute to the delivery of the Volunteer Preparation Courses
• Contribute to recruiting, selecting and preparing suitable volunteers
• Support the evaluation of the impact of HSH’s volunteering programme and family support
• Develop and maintain excellent working relationships with key health partners, including those from Parent Infant Mental Health Teams, Midwifery, IAPT, Perinatal Teams, Health Visiting and other groups

 You will need to be a car owner/driver

Closing Date:  Monday 17th November at 9am  Interview Date: Monday 1st December

(An appointment will be made subject to satisfactory reference and an Enhanced Disclosure and Barring Service Check)

It’s important that our team represent the diversity of the borough. We particularly encourage applications from Black, Asian or Minoritised Ethnic people/PoC, and marginalised groups.

 Home-Start is committed to safer recruitment practice as an important part of safeguarding and protecting children and vulnerable adults.

Actors’ Trust supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.

It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community, and our recent repositioning has seen us take a step towards this. You would play a key part in helping us achieve our ambitions.

This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.

We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is 8.59am on Monday 27th October. Interviews will be held on Wednesday 5th November at our offices in Adam Street, London, WC2N 6AD.

Deputy Shop Manager
Castleford, North Yorkshire

Part time, 15 hours (2 days per week)

2 Positions Available

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As Deputy Shop Manager at our Castleford shop, you will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

· Play an active part in running our shop in Castleford, supporting the Shop Manager in implementing processes and ways of working.

· Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.

· Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.

· Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a positive retail environment.

· Ensure there are sufficient volunteers to support the effective operation of the shop during all opening hours.

· Support the Shop Manager to ensure the shop is presented to the highest standards with attractive visual merchandising and attractive window displays.

· Support the Shop Manager to ensure that all charity policies, shop standards and operating procedures are communicated effectively to all volunteers and are maintained and followed in a consistent manner.

· Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).

· Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.

· Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.

About You

To be considered for this role, you will need:

· To ideally be educated to GCSE level or equivalent but not essential.  

· Experience of managing people/volunteers including recruitment and development.

· To be highly organised with good time management skills.

· To be able to prioritise workload and meet deadlines.

· To be able to use own initiative.

· To be resilient and adaptable to change.

· To have good planning, guiding and motivation skills to successfully achieve targeted income is desirable.

· A willingness and ability to occasionally travel across the Yorkshire region as needed for training sessions and team meetings.

· A willingness and ability to safely lone work.

· A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:

o A check on your employment history, by seeking two references

o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006

o An enhanced DBS check.

Please note, this role is not eligible for visa sponsorship.

 

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 29 October 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact the People Team.

Clerk To Trustees

Homefield College

Remote

Job description

We are seeking a highly organised and proactive individual to join us as Clerk to the Board of Trustees.

This pivotal role provides essential governance support, ensuring legal and procedural compliance while enabling the effective operation of the Board and its committees.

If you have a strong background in governance, excellent communication skills and a passion for supporting strategic leadership, we’d love to hear from you.

Start Date: November 2025

Salary: £4240.85 per annum

Contract: 200 hours per annum

Closing Date: Friday 14th November, 2025 at 12:00pm

Governance and meetings  

• Organise a calendar of meetings, prepare agendas, take and draft minutes and follow up on agreed actions.

• Advise on legal and procedural matters before, during and after meetings.

• Ensure that statutory policies are in place and reviewed as needed.

• Support Trustee recruitment, selection, induction and development. 

• Provide advice and guidance to the Board on its core functions and procedural matters where necessary.

• Seek advice and guidance from third parties on behalf of the Board where necessary. 

• Inform the Board of any changes to its responsibilities resulting from changes in charity status or changes in the relevant legislation. 

• Deal with relevant expenditure and trustee expense claims.

Board Membership  

• Monitor Trustee terms and advise on succession planning. 

• Support election and appointment processes. 

• Maintain records of Trustee interests and training. 

• Liaise with the HR department to ensure that DBS and other checks are conducted.

Information Management  

• Maintain accurate records of Trustee committees and their correspondence.

• Ensure that approved documents are stored and published appropriately. 

• Update and develop the Trustee handbook.

Relationships and Development 

• Build professional relationships with Trustee and College Leaders, 

• Co-ordinate governance training and development. 

• Stay updated on charity/education governance legislation and best practices.

Education & Qualifications 

Attribute Criteria Evidence Minimum of a Level 3 qualification/A-Levels or equivalent Essential App form / certificate / interview Level 2 qualification in English and Maths Essential App form / certificate / interview A legal or Governance qualificationDesirableApp form 

Experience, Knowledge & Abilities 

Attribute Criteria Evidence Excellent IT skills Essential App Form / Interview Experience of working with Outlook, Word and Excel and systemsEssentialApp Form / Interview Experience of working within a governance roleEssential App Form / Interview Excellent organisational and self-management skills Essential App Form / Interview Experience of organising meetings and events, including the preparation of agendas and the production of accurate and detailed meeting minutes Essential App Form / Interview Experience of maintaining accurate records and creating professional documents and correspondence Essential App Form / Interview The ability to assimilate knowledge to seek and provide advice Essential Interview 

Interpersonal Skills & Qualities 

Attribute Criteria Evidence Demonstrates competence in self-organisation and utilising digital resources to support this Essential App Form /AssessmentExcellent communication and interaction skills Essential App Form / Interview Highly organised and able to prioritise work tasks Essential App Form / interview Self-motivated and proactive approach Essential Interview Flexible approach to work and able to respond to the needs of our Trustees Essential Interview 

Note: This job description and person specification is not an exhaustive description – it is a guide and will be subject to review to meet the service / business needs.

Posted by

Social Prescribing Link Worker

We have rewarding opportunity for a Social Prescribing Link Worker to focus on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. If you feel you could connect to people, community groups and statutory services for practical and emotional support, we would love to hear from you!

Position: Social Prescribing Link Worker

Location: Birmingham based in GP Surgeries

Hours: Full time 37hrs and part time post 22.5hrs p/w over 3 days ) flexible working available

Contract: 2 post available - 1 x FTE (job share may be considered) & 1 x Part Time

Salary: £27,619 per annum pro rata for part-time

Benefits: The provision of workplace wellbeing support and activities, hybrid working where the role allows, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Midnight on Sunday 9th November 2025

Interview Date: Thursday 13th & Friday 14th November 2025

The Role

Social prescribing link workers will work as a key part of the primary care network (PCN) multi-disciplinary team. Social prescribing can help PCNs to strengthen community and personal resilience and reduces health and wellbeing inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.

Responsibilities include:

• Working with direct supervision from the Programme Lead/Senior Link Worker and input from the PCN’s Clinical Lead GP, take referrals from staff in GP practices within the local PCN.
• Provide personalised support to individuals, their families and carers to take control of their health and wellbeing, live independently and improve their health outcomes, as a key member of the PCN multi-disciplinary team.
• Developing trusting relationships and taking a holistic approach, based on the person’s priorities and co-produce a simple personalised care and support plan to improve health and wellbeing, introducing or reconnecting people to community groups and statutory services.
• Work collaboratively with all local partners to contribute towards supporting local community groups and organisations, making themselves aware of local resources and “assets” through mapping and then building a relationship with these organisations.  Also sharing intelligence regarding any gaps or problems identified in local provision with commissioners and local authorities. 
• Social prescribing link workers will work collaboratively with GP’s and have a role in promoting social prescribing and educating non-clinical and clinical staff within their PCN multi-disciplinary teams on the benefits of social prescribing
• Raise awareness of other services available within the community and how and when patients can access them. Linking into the work of Neighbourhood Network Schemes, locality Adult Social Care & Community Mental Health Teams.

About You

As a Social Prescribing Link Worker, you will have a Level 3 qualification in a relevant field (Health & Social Care, Health Trainer, Health Improvement, Community Family Worker, Psychology) or be working towards/willing to work towards.

You will have:

• Demonstrable commitment to professional and personal development
• Experience of working directly in a community based context (including unpaid work)
• Experience of supporting people with a mental health need and or complexities/vulnerabilities
• Experience of delivering one to one support
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Knowledge of VCSE and community services in the locality
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of the barriers faced by those living in isolation
• Knowledge of IT systems including ability to use word processing skills, emails, the internet and able to create simple plans and reports
• Ability to complete paperwork, keep records and carry out own administration
• An interview is guaranteed to suitably qualified and experienced people with disabilities and all successful applicants will be subject to an enhanced DBS check

About the Organisation

A leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

You may also have experience in areas such as Floating Support, Befriending, Community Family Worker, Social Worker, Community Navigator, Peer Support Worker, Welfare Support, Family Worker, Family Support Worker, Benefit, Care, Therapeutic, Therapy, Advice, Adviser, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Location: Horsham, West Sussex
Hours: Full-time (35 hours per week)
Contract: Temporary (ongoing)
Pay: £17.50 - £20 per hour (+ holiday)
Start Date: ASAP

Prospectus is delighted to be supporting our client, the UK’s only charitable organisation that focuses solely on supporting and promoting the interests of professional proprietors of equestrian establishments, in their search for a temporary Membership Manager.

Responsibilities:

• Leading a small membership team.
• Developing the organisation's membership base, including close cooperation with Marketing.
• General office management and oversight of finance (Xero).
• Organising events, courses, and meetings.
• Representing the organisation nationally and locally.
• Organising the annual conference and annual general meeting, including preparing board agendas and circulating support papers.

The organisation offers a wide variety of membership services with the successful candidate able to enjoy the challenge of this variety. The role is supported by the Membership Support Officer and Membership Accounts Officer and liaises closely with the Training/Projects Manager and the Development Manager.

What We're Looking For:

• Recent experience in a relevant role within the charity sector.
• Confidence managing multiple competing priotities and working towards deadlines.
• High level of administrative and customer service ability.
• Excellent leadership and organisational skills.
• Strong IT competencies (particularly Excel and Xero).

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Salary: £24,938.55 per annum pro-rated

Location: Ilkley Shelter Shop

Contract: Permanent

Hours: Part time, 15 hours per week

Closing date:  Wednesday the 29th October 2025 at 11:30pm

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Ilkley shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Crisis Skylight Croydon (12 Surrey Street Croydon, CR0 1RG). Homeworking can be considered for one day a week in line with Crisis’ Hybrid Working Policy

Contract: Fixed term contract until 14 August 2026

About the role

The Administration and Facilities Assistant role at Crisis Skylight Croydon is varied and fulfilling. As the Administration and Facilities Assistant, you will assist with the day-to-day administrative tasks, health and safety and facilities management of a busy Skylight centre ensuring the smooth and efficient running of the office and member areas. You will assist with purchasing, stock control and deliveries as well as liaising with contractors. You will use internal systems to record client information. You will also help promote the Skylight internally and externally by collaborating with others and producing impactful designs.

About you

• In this role you will need excellent written and verbal communication skills and be competent using Microsoft applications including Excel.
• You will have experience of supporting a team in an administrative role with proven organisational skills.
• You will have excellent interpersonal skills, possessing the ability to develop and maintain excellent working relationships within the team.
• You will be confident in financial matters such as administering petty cash and raising purchase orders.
• You will have an interest in facilities management and health and safety.
• You will have the ability to undertake manual handling tasks and to support with processing and storing deliveries.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 2 November 2025 (at 23:59)

Interview process: Competency-based interview

Interview date and location: In person, on Friday 14 November 2025 at Crisis Skylight Croydon, 12 Surrey Street Croydon, CR0 1RG

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team will contact you to discuss how we can help. ​

Registered Charity Numbers: E&W1082947, SC040094

Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

You will work across a specified number of GP practices, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel to GP practices and for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Key Responsibilities

• To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice. 
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
• To provide signposting and onward referrals to patients.
• To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams. 
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer. 
• To provide feedback on case outcomes to referring clinicians. 
• To collect and collate performance and monitoring data for reporting purposes. 
• Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV. 
• Develop good working relationships and liaise with outside agencies where needed.
• Keep accurate records of all referrals received and of work done with or on behalf of service users. 
• Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
• Develop a good relationship with all general practice staff and work effectively as part of the practice team. 
• Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.

JOB TITLE:IT Operations Manager

LOCATION: Great Horwood, Buckinghamshire

SALARY: £33,000 - £36,000 p/a

JOB TYPE: Permanent, Full Time - 37.5 hours per week (Part-time applications considered)

REPORTS TO:                     Head of Finance and Resources

MAIN PURPOSE & SCOPE OF THE ROLE:

The IT Operations Manager will ensure the smooth and secure running of all technology systems across the charity. This role provides operational oversight of IT services, suppliers and infrastructure, enabling staff to work effectively while maintaining compliance, security and resilience. The postholder will play a key role in supporting organisational growth through effective systems management, project delivery and stakeholder engagement.

WHAT YOU’LL DO:

Oversee and coordinate the charity’s technology function, ensuring outsourced services are managed effectively, systems are secure and well-maintained, and projects are delivered on time. The postholder will act as the operational lead for technology, supporting staff and stakeholders and contributing to the ongoing development of the charity’s digital capabilities under the Head of Departments’ guidance.

ABOUT THE ROLE

You will oversee and coordinate the charity’s technology function, ensuring outsourced IT services are managed effectively and systems remain secure, reliable, and fit for purpose.

You will act as the operational lead for technology, supporting staff and stakeholders while driving the delivery of small-to-medium projects such as system upgrades, CRM enhancements, and security improvements.
 

You will maintain oversight of all systems, integrations and licences, ensuring accurate documentation and identifying opportunities for improvement.

You will also play a key role in governance and compliance, promoting cyber security best practice, supporting data protection measures and maintaining the technology risk register.

This is an exciting opportunity to shape and strengthen the charity’s digital capabilities, working closely with suppliers and internal teams to ensure technology enables our mission.

Responsibilities of the Role

Supplier & service management

• Act as the main operational contact for outsourced IT support and helpdesk, charity database, and website providers, ensuring effective communication and service delivery.
• Monitor supplier performance, service level agreements (SLAs), and ticketing systems. Escalate issues and follow up to resolution as needed.
• Maintain the contract register, arrange renewals, and support procurement activities related to technology services and systems.

Systems oversight and documentation

• Maintain an up-to-date map of organisational systems, integrations, licences, and the asset register.
• Manage hardware and software requirements across the organisation, ensuring systems are fit for purpose and aligned with operational needs.
• Identify operational risks, technical issues or gaps in provision and implement quick-win improvements where possible.
• Ensure process documentation and user guides are accurate, accessible, and regularly updated.

Project coordination and delivery

• Lead or coordinate small-to-medium technology projects (e.g. multi-factor authentication rollout, system upgrades, CRM module implementation, data migrations).
• Manage project timelines, stakeholder communications, and supplier delivery to ensure successful outcomes.

Governance, security & compliance

• Support the implementation of IT policies (e.g. acceptable use, backup, remote access) and data protection controls.
• Maintain the technology risk register and report to the Head of Finance and Resources to support compliance with relevant regulations and standards, including GDPR.
• Promote cyber security best practices across the organisation, including coordinating periodic phishing tests and reporting outcomes via outsourced suppliers.
• Track departmental spend, support budget monitoring, and prepare cost forecasts for future technology needs.
• Contribute to business cases for new systems or technology investments, ensuring alignment with strategic goals.

Stakeholder liaison & internal enablement

• Act as the bridge between technical suppliers and non-technical staff, ensuring clear and effective communication.
• Communicate outages, system changes and project plans clearly to internal stakeholders. Provide guidance and support to users as needed.
• Deliver occasional training or guidance to staff on systems and processes (not first-line helpdesk).
• Develop and report on departmental key performance indicators (KPIs), including but not limited to

 

PERSON SPECIFICATION:

Experience & Qualifications

Essential

• Reliable with a proactive ‘can do’ attitude and flexibility to adapt the role as the organisation’s needs evolve
• Experience coordinating IT services, suppliers or technology projects within a small to medium-sized organisation
• Strong organisational skills and stakeholder management experience
• Clear and confident communicator, able to translate technical issues for non-technical staff
• Working knowledge of common business IT systems including Microsoft 365, cloud services, CRMs, and basic networking concepts
• Good understanding of information security and data protection principles (e.g. multi-factor authentication, backups, GDPR)
• Comfortable working independently and managing competing priorities effectively
• Comfortable working in the presence of dogs

Desirable

• Experience working within the charity or third sector
• Experience of working with Managed Service Providers or outsourced IT support models
• Familiarity with website content management systems and CRM/database suppliers
• Basic experience in budgeting or procurement processes
• IT project management experience

Knowledge & Skills

DESIRABLE

• Ability to work independently and exercise sound judgement in a fast-paced and evolving environment
• Ability to build and maintain effective working relationships across teams
• Strong attention to detail and ability to maintain confidentiality
• Proficiency in using Microsoft Office applications
• Highly effective written and verbal communication skills
• Good influencing and negotiation skills
• Ability to support and guide colleagues in IT-related matters, fostering a collaborative and solution-focused approach

Other Requirements

• A full current driving license
• Comfortable with dogs in the workplace/office

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Values & Behaviours

Working at Medical Detection Dogs will be a richly rewarding experience.

Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:

• We are respectful.
• We stay positive.
• We strive for excellence.
• We communicate and listen.
• We are ambassadors.
• We are one team.

And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.

We are looking for War Pensions and Armed Forces Compensation Scheme (WP&C) Adviser.

This is a crucial, high-impact specialist role. You will be the dedicated advocate and expert for members of the Armed Forces community, providing end-to-end support through the complex process of securing compensation and pensions they are rightly entitled to.

You will manage a dedicated caseload, taking full accountability for guiding beneficiaries through claims, reviews, reconsiderations, and appeals under both the Service Pensions Order and the Armed Forces Compensation Scheme (AFCS). Your ultimate accountability will be to provide professional representation and advocacy before the War Pensions & Armed Forces Tribunal.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
 
Key Responsibilities include:

- Specialist Legal Advice & Casework: Provide expert-level advice on War Pensions and AFCS legislation, managing a complex caseload from initial claim through to final appeal/reconsideration, and ensuring all advice is meticulously documented.
- Tribunal Advocacy & Representation: Serve as the primary advocate by preparing detailed case files, analyzing legal papers, and providing professional, in-person representation before the War Pensions & Armed Forces Tribunal.
- Holistic Support: Identify beneficiaries' wider welfare needs, coordinating seamlessly with other RBL teams to ensure they receive comprehensive, wrap-around support.
- Compliance & Excellence: Maintain rigorous standards of operational excellence, including accurate case record-keeping and strict adherence to RBL's performance criteria and Safeguarding Policy.

You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).

What You'll Bring:

- Experience of working in an Advocacy capacity in the voluntary sector, public service, legal service or Armed services.
- Demonstrable experience of public speaking or training delivery.
- Proven ability to understand and interpret complex legislation (specifically related to War Pensions and AFCS).
- Proven experience of dealing with difficult and complex client situations.
- General knowledge of clinical conditions and their effects relevant to compensation and pensions.
- Experience of report writing and thorough documentation.
- Strong commitment to RBL's values and the ability to travel as required for Tribunal attendance, service meetings, and training.

Employee benefits:

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.