Support officer jobs
We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members.
This home-based role is to support Blesma members in the South West of England by providing a lifeline to members by delivering effective wellbeing support and advice to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility.
The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.
Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.
If you are interested, and live within the following post code areas, TR, PL,TQ, EX, TA, DT, BH, BA, BS, SN, GY, JE) please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
We look forward to hearing from you. Thank you for your interest in Blesma, The Limbless Veterans!
Blesma is here to assist its Members lead independent and fulfilling lives.



The client requests no contact from agencies or media sales.
Summary
The Church of England is continually striving to improve its safeguarding practices. The 2020 report by IICSA on the Church highlighted failures in respect of child sexual abuse and, more broadly, the challenges facing the Church to get safeguarding right.
The Church's aspiration is that safeguarding is not experienced and approached as a matter of administrative compliance. Rather, it should be what the Church is - something that flows from its core beliefs and values, part of its DNA.
The Church has made important and positive strides over recent years. There is, however, still much to be done to keep children and vulnerable adults safe, and to promote their well-being.
The Church is a complex collection of different bodies. Most of the safeguarding work is carried out locally within the 42 dioceses and cathedrals in England. This work is supported centrally by a National Safeguarding Team (NST).
Every diocese employs a Diocesan Safeguarding Officer (DSO)*. Many also employ Assistant Diocesan Safeguarding Officers (ADSOs). DSOs take the lead on safeguarding matters for the diocese - particularly the management of allegations of abuse by Church Officers**. Some cathedrals employ a Cathedral Safeguarding Officer (CSO) or have an agreement with their diocese for the DSO to take the lead on safeguarding operational matters.
In response to the Independent Inquiry into Child Sexual Abuse (IICSA) in the Anglican Church, published in October 2020, a regional model was piloted as a means of delivering Recommendation 1. Since the pilot concluded in March 2024, approval has been granted to implement the model across England and this work will begin from September 2024. Recruitment to these additional Regional Safeguarding Lead posts will enable the National Safeguarding Team to deliver IICSA Recommendation 1.
As Project Support Officer, you will play a key role in supporting the development and implementation of national safeguarding policy across the Church of England. Working closely with senior colleagues, you will assist in coordinating policy projects, tracking progress through governance processes, and ensuring effective communication with stakeholders. Your work will directly support the delivery of strategic priorities and the Church's commitment to creating a safer environment for all.
- Communication and engagement
- Contact management and data
- Coordination of engagement activities
- Support and administration
- This is fix-term contract till the 31st December 2026.
- Hybrid working with 1 days in the office
- This role may include some national travel
- A salary of £40,572 per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption Leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
- Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
An exciting opportunity to engage the media and drive real change. Join the Dignity in Dying team and help lead a national campaign for assisted dying law reform.
· Dignity in Dying is the UK’s leading campaign for assisted dying law reform. We fight for a compassionate assisted dying law for terminally ill, mentally competent adults. We are a national campaign and membership organisation campaigning for change across the UK.
· Compassion in Dying is a national charity working to amplify people’s voices, shift attitudes and drive changes to the healthcare system so people’s end-of-life decisions are heard, understood and respected when it matters most. We support people to start honest conversations about death and dying, and record and revisit their wishes whenever they want to.
The role
We are looking for an experienced, proactive media professional to join our team during a crucial phase of Dignity in Dying’s campaign. We welcome applicants with a strong news-sense, political nous and a flair for story-telling who can use the media and other channels to effectively influence a range of audiences. At a pivotal time for the movement for choice at the end of life, the successful candidate will be a team-player who can communicate complex subject matter in compelling and creative ways, keep abreast of media and political trends, support the delivery of national and regional comms plans and champion the voices of terminally ill people and bereaved families - both inside and outside Parliament.
Key responsibilities
- Support the Campaigns and Communications team in monitoring, evaluating and securing media coverage, along with developing and rolling out campaign activities.
- Assist in the efficient running of the press office including responding to incoming media enquiries in a timely manner, drafting and issuing media comments, compiling spokesperson briefings, and building and maintaining media lists.
- Oversee our media monitoring and its timely dissemination to staff, stakeholders and supporters, identifying where reactive responses are necessary or where there are proactive opportunities.
- Use the media monitoring to understand different media outlets' tone and framing of the issue, how this can impact our messaging and influence further opportunities for the campaign.
- Act as key point of contact with relevant suppliers, i.e. media monitoring providers, to ensure efficiency and value for money, identifying and acting upon opportunities for improvement.
- Support the organisation’s work with terminally ill people and bereaved relatives who act as personal stories and spokespeople for our campaigns, projects and programmes, namely by responding to those who get in touch to share their experience in a professional, sensitive and timely manner, assessing suitability for media or other campaign work, and triaging to other members of the team where appropriate.
- Maintain and update the personal story database to ensure usability and access from relevant members of the team while ensuring GDPR is upheld.
- Work with the Media & Campaigns Officer to secure local and regional coverage of personal stories, influential figures, local campaign activity and relevant research, informed by our national media strategy and plans.
- Work closely with the Officer and Manager to plan media logistics for demonstrations, liaising with journalists, being proactive to ensure the smooth running of the event, and supporting personal stories and spokespeople.
About you
Essential Experience
• Experience of working in a media and/or campaigns role.
• Demonstrable creative skills and ability to develop new ideas.
• Good organisational skills and experience of working flexibly and nimbly to focus on a variety of tasks.
• Past examples of being able to work with minimal direction and with own initiative.
Desirable Experience
• Demonstrable ability to turn complex arguments into clear, concise and engaging messages understandable to a range of audiences.
• An interest in politics, current affairs and debates on legal and ethical issues.
• Experience of monitoring and analysing media coverage, and drafting and issuing comment to the media.
• Experience of dealing with sensitive subject matter and interacting with advocates, campaigners or service users with personal experiences.
Skills and Abilities
• Excellent verbal and written communications skills, with the ability to communicate persuasively with internal and external stakeholders.
• Good interpersonal skills including the ability to build and manage relations with journalists, case studies, patrons and other supporters more generally and the ability to work constructively in a team.
• Ability to empathise with people who may be distressed and in difficult circumstances.
• Ability to plan, organise and prioritise own work to manage conflicting priorities and ensure deadlines and objectives are met.
• Excellent attention to detail and good IT skills, including databases, excel spreadsheets, word-processing, e-mail and internet.
• Willingness and ability to develop new skills and assimilate new information.
Values
· Commitment to Dignity in Dying’s vision and mission.
· Commitment to Compassion in Dying’s vision and mission.
Organisational behaviours
Leading by example - You lead by example through your behaviours and motivate others through your professional approach to work.
Trust and respect others - You are aware of your impact on others and treat other people with kindness and respect. You value diversity and listen carefully to understand the views of others.
Proactive and supportive team member - You work with others to reach a common goal by sharing information and supporting
colleagues.
Strive to be the best - With a positive attitude, you work to a high standard to meet personal and organisational expectations.
Responsibility and initiative - You take ownership of your work and take responsibility for your actions and decisions. You use your initiative and take pride in what you do.
We are the leading UK movement for end-of-life choice. We campaign for a safe and compassionate law for terminally ill, mentally competent adults.
The client requests no contact from agencies or media sales.
Royal National Children's SpringBoard Foundation (“SpringBoard”)
Programme Support Officer
About the Foundation
RNCSF (“SpringBoard”)’s vision is to provide access to a great education for young people facing some of the most complex and challenging circumstances. By harnessing the power of fully funded bursary placements and targeted outreach activities available in the UK’s state and independent boarding schools and independent day schools, we seek to transform individual young lives, and in turn we aim to create a sustained ‘ripple-effect’ of growing aspirations and achievements across under-served communities and marginalised groups.
Since 2012 we have supported more than 1,500 young people to access the life-transforming opportunities provided by fully funded bursary places, working with more than 200 participating boarding and independent schools united under the shared commitment to build more diverse, inclusive and representative school environments. We have ambitious plans to ensure that 2,000 young people are supported by our work by 2025, through extending our Department for Education sponsored work in independent day schools.
Our strategic aims
Our network of schools is at the heart of all that we do. We harness boarding and independent schools’ commitment to using their educational environments as an engine of social mobility, coordinating a sector-wide effort to target schools’ bursary and partnerships schemes for those who most need access to these opportunities.
We do so by:
-
Identifying children and young people facing complex and challenging home circumstances, for whom a fully funded bursary at an independent or state boarding school or an independent day school represents a life-transforming opportunity
-
Influencing schools to make available more fully funded bursary places; and matching children and young people who we identify through our programmes to the schools best suited to their needs and interests and providing support to ensure they thrive through their placements
-
Encouraging young people leaving school to realise their ambitions, navigate fulfilling careers and make positive contributions in their communities through a vibrant alumni network programme
-
Ensuring targeted access to other educational opportunities available in independent school partnerships programmes for children and young people who are looked-after, or on the ‘edge of’ care but for whom bursary placements are not possible.
To do so we have a fundraising strategy to secure c.£2 million p/a in donations, used to help to unlock schools’ own efforts to fund as many bursary places and partnership offerings as possible.
The return on the Foundation’s Capital Fund covers the costs of our small team of 14 individuals. We are ably supported in this endeavour by the involvement of our committed Royal Patron, Her Royal Highness The Princess Royal and an impressive and diverse body of dedicated and enthusiastic Trustees.
Purpose of the role
You will support the Head of SpringForward in managing a growing independent school- local authority partnership mentoring programme. This programme promotes partnerships between independent schools and Local Authorities that ensure that children in care can access opportunities for tailored mentoring by independent schoolteachers to help address some of their achievement and attainment gaps, and be supported to secure offers for a university or apprenticeship route on leaving school.
Key responsibilities
You will work with the Head of SpringForward to support successful management of day-to-day operations of the programme; including but not limited to:
-
onboarding and engagement of volunteer independent schoolteacher mentors;
-
liaising with school coordinators and overseeing overall school participation;
-
liaising with Local Authority partners and updating on pupil engagement;
-
supporting mentors in delivery of mentoring, quality assurance including monitoring of session reports, updating resources).
You will work with Head of SpringForward to review, implement and refine impact measurement, collecting survey data and feedback, review the outcomes and supporting continuous improvement of programme design and to communicate with new schools and LAs the programme’s benefits.
You will be held accountable for upholding the highest levels of safeguarding practice in implementation of the mentoring programme, including updating and maintaining safeguarding records for volunteers.
You will be responsible for writing reports on progress and outcomes for the charity’s senior leadership, trustees and the wider partnership community.
If seeking additional responsibilities/hours, this role could also include elements of wider communications support - including updating the charity’s website and social media content, collecting impact stories and sharing weekly content on school visits, donor engagement and key newsworthy items relevant to the work of RNCSF.
Person specification
Qualities, Attitudes and Values
-
Strong and demonstrable commitment to RNCSF’s vision, mission, values and policies, including safeguarding and protection of children & equal opportunities
-
A passion for working with children and young people from diverse backgrounds and putting them at the heart of our work
-
Flexible, adaptable, resourceful and resilient to manage changing priorities and a willingness to lead with a degree of autonomy
-
Effective relationship builder, with strong emotional intelligence and experience of co—production methods and working in collaborative environments to improve learning
Skills
-
Strong verbal and written communication skills
-
Highly effective organisational, administrative, data management and IT skills, including strong attention to detail
Knowledge
-
Of the UK education sector and children’s social care landscape
-
Of working in a grant-making or funding organisation and meeting reporting requirements
Experience
-
Of managing projects to differing timescales
-
Of building productive relationships within a small team/across teams and with external stakeholders
-
Of equitable and inclusive approaches to working with young people
Benefits of working for RNCSF
-
You will join a small team of 14 diverse, friendly and enthusiastic staff who are united by a passion to tackle educational inequality together and grow professionally and personally along the way.
-
We offer flexible working hours and the opportunity to work condensed hours
-
We encourage and enable home-working, we are a trusting employer and we actively promote work-life balance
-
A culture of living our values: child-centred, optimistic, acting with integrity, with a focus on continuous improvement and working collaboratively
-
The breadth of work requires an ability to adapt and understand new ways of working quickly – there are busy points throughout the year but there is a real ‘rhythm’ which mirrors school term-times and so there is scope for contracted hours that reflect this rhythm around school holidays
Terms and Conditions
Hours: This is a 0.6 role, with the option to do 0.8 with additional cross-programme responsibilities (e.g. RNCSF communications and social media support).
Reports to: Laura Slater, Head of SpringForward
Annual Salary range: £27,500 - £32,500 (FTE. Pro-rata for reduced hours)
Start date: Immediately
Location: Hybrid. Expected to work from our offices (at EdCity, west London) on Mondays and Thursdays. Remote working on other days
Benefits: 30 days holiday (pro-rata)
Auto-enrolment in the NEST pension scheme (details available on request)
Right to Work: All applicants must have the right to work in the UK
Given the responsibilities of this role the offer of employment will be conditional on an enhanced Disclosure and Barring Service (DBS) Check. You are required to declare any criminal convictions ahead of this DBS Check.
Diversity and Inclusion
We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We especially encourage applications from people from black and minority ethnic backgrounds, LGBTQ+ people, people with disabilities, those with lived experience of our programmes, and people who have experienced forms of exclusion or marginalisation. We welcome applications from SpringBoard alumni and those with lived experience.
How to Apply
-
Please submit a cover letter and complete CV through the CharityJob portal, please explain any gaps in your employment or education history
-
Your cover letter should answer the following questions and be no longer than 1 ½ A4 sides:
-
Why do you want to be part of the Royal National Children’s SpringBoard Foundation team?
-
Give examples of how you meet the experience, skills and technical competencies set out in this Job Description and Person Specification.
Application deadline: 11:30pm on 27th November 2025
Successful candidates will be notified that they have been selected for interview by Friday 28th November 2025. Interviews will be held on Thursday 4th December 2025 in person at our offices in EdCity, 1 EdCity Walk, London, W12 7TF.
Safeguarding
RNCSF is committed to safeguarding all children and young people we work and interact with. We take this responsibility seriously, with the focus being on their safety and welfare. As we are a small team, it is likely all our employees will have some interaction with children and young people we work with, whether at an event or through our youth engagement work and therefore all offers of employment are conditional on referencing and DBS checks and all employees are required to take part in regular safeguarding training. For more information please refer to our Safeguarding Policy.
Safer Recruitment
In line with this policy:
-
You will be asked to bring two documents to the interview: one to serve as proof of identity (e. g. valid passport or driver’s license) and one to serve as proof of address (e. g. bank statement, council tax, credit card statement from the last three months).
-
We will usually contact one of your referees prior to interview so please indicate on your application which of your referees you are happy for us to contact or if you have any concerns about our doing so, please let us know.
The client requests no contact from agencies or media sales.
Location: HMS Raleigh, Torpoint, East Cornwall, PL11 2PD
Contract: Full time, Permanent
Salary: £29,000 gross per annum
Closing Date: 1st of December 2025
Are you a Training Centre Support Officer looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Training Centre Support Officer to join our team at HMS RALEIGH.
About the role
The purpose of this role is to support the Centre Manager in managing the facility known as SCTC Raleigh which is hosted at HMS Raleigh. We operate within and as part of HMS Raleigh, this requires significant co-ordination and liaison across the wider team at HMS Raleigh. The purpose of SCTC Raleigh is to facilitate and support the delivery of cadet training for all organisations of the Royal Navy Cadet Forces. This role is responsible for facilities management and health and safety reporting to the Centre Manager.
Responsibilities
- To support the Centre Manager to facilitate all activity hosted at the centre
- Lead on arranging all logistics in support of the centre’s activities
- Ensure the centres facilities are maintained appropriately
- Manage the routine health and safety records and actions for the Centre Manager
Requirements
- Strong administrative and organisational skills.
- Experience/knowledge of uniformed and/or youth organisations
- Experience working within the Military environment preferably Royal Navy.
- Can demonstrate ability to form and maintaining collaborative relationships.
- Ability and willingness to work evenings and weekends
For further information, please download the Recruitment Pack.
Benefits
- 51 days annual leave per annum
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
The client requests no contact from agencies or media sales.
This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.
Main Purpose of the Role:
To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK.
Specific Tasks:
1. Proactive Family Support
- Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days)
- Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear
- Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care
- Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern
2. Transitions Support
· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including:
· Moving between educational settings such as primary to secondary
· Transitioning from paediatric to adult health services
· Changes in mobility and independence (e.g. transitioning to using powerchairs)
· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK
· Develop resources, guidance, and workshops to support families through transitions
3. Wellbeing Tracking and Outcome Measurement
· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security)
· Collaborate with families to co-create action plans and track progress
· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call.
4. Community Engagement and Event Delivery
· Organise and deliver regional meetups (minimum one per quarter)
· Facilitate support groups (virtual and in-person) for parents, young people, and extended family
· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability)
5. Stakeholder Collaboration
· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities
· Represent Action Duchenne in Scotland and build relationships with local networks
6. Administration and Reporting
· Maintain accurate records of all interactions and support provided
· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact
· Support development of CRM processes and service delivery improvements
7. Key Performance Indicators (KPIs):
· New contact acknowledgement email: within 3 working days
· New contact follow-up call: within 7–10 working days
· Families contacted per week: 12–15 hours of direct contact
· Regional meetups: 1 per quarter
· Support groups delivered: 9–12 per year
· CRM data entry: within 24 hours of interaction
· Family outcomes tracked: via wellbeing questionnaire and action plan
· Transition support delivered: tracked through engagement, resources, and feedback
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Please find below the job specification, including required skills and qualifications.
Application deadline: 24th November at 9am GMT.
Action Duchenne is a charity providing holistic support to those living with Duchenne Muscular Dystrophy (Duchenne) and their families.
The client requests no contact from agencies or media sales.
Manchester Diocese is seeking a passionate and collaborative Racial Justice Support Officer to help shape and deliver its commitment to racial justice, equality, and inclusion.
The Racial Justice Support Officer will promote the rollout of key initiatives in our racial justice work across the Diocese of Manchester. They will work alongside parishes, mission communities and deaneries, pioneering development and training opportunities, and equipping people to recognise and respond to racism in their contexts.
Key Responsibilities
• Deliver a programme of development and training to help parishes:
- Reflect on and address the impact of racism within their contexts
- Foster a culture of welcome and inclusion for all
- Promote fair and transparent approaches to clergy recruitment and selection
• Collaborate with clergy and Mission and Ministry colleagues to connect parishes with wider learning opportunities
• Build partnerships with external organisations to share learning and best practice
• Liaise with the Church of England’s Racial Justice Unit to make best use of national training resources
The post holder will be a skilled communicator and facilitator, with proven experience of delivering training and development programmes — ideally within the areas of racial justice, equality, or inclusion. They will bring insight, empathy, and the confidence to engage people in thoughtful and sometimes challenging conversations.
An understanding of the Church of England’s structures and culture, safeguarding best practice, and relevant national racial justice initiatives will be an advantage.
The successful candidate will be expected to be sympathetic to, and supportive of, the aims and values of the Church of England.
Learn and grow
Manchester Diocese is committed to nurturing talent and equipping the post holder to thrive. You’ll have access to a diverse range of learning opportunities, from workshops to training sessions, all beginning with our comprehensive onboarding process. In 2024 we were awarded the Investors in People Gold Award.
We are also dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We warmly welcome applications from people of all ages and backgrounds, and especially encourage candidates from Black, Asian, and Minority Ethnic communities to apply.
There is an occupational requirement for the post holder to be a practising Christian, in accordance with Schedule 9 of the Equality Act 2010.
To apply please click the APPLY button. Application should be made via a laptop or desktop rather than a mobile device. Please refer to the job description and person specification for further information.
Closing date: Monday, 24th November 2025 at 5:00pm
Interviews: Monday 8th December at St John’s House BL9 0ND
Location: St John’s House BL9 0ND
Salary: £40,566 (Band 4.3) Spot Grade
Hours: Full Time - 35 Hours per week
Contract Type: Fixed term contract until 30th June 2028
You may also have experience in the following: Racial Justice Support Officer, Equality, Diversity and Inclusion Officer (EDI Officer), Diversity and Inclusion Coordinator, Race Equality Officer, Anti-Racism Officer, Racial Justice Advisor, Community Development Officer, Racial justice, Anti-racism, Equality and diversity, Inclusion and belonging, Social inclusion, Intercultural understanding etc
REF-224 950
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.
We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with tens of millions of visits every year.
We are now looking for an Estates Support Officer to join us on a full-time, permanent basis, working 36 hours per week.
The Benefits
- Salary of £33,666 - £38,000 per annum, depending on experience
- 26 days' annual leave plus public holidays
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a fantastic opportunity for a detail-oriented estates or finance administrator to join our dedicated organisation.
You’ll gain unparalleled insight into the workings of a nationally treasured estate, building meaningful connections with a range of stakeholders while supporting property transactions across some of London’s most iconic and historic green spaces.
What’s more, you will also benefit from a collaborative working environment with access to excellent learning and development opportunities designed to help you flourish in your career.
The Role
As an Estates Support Officer, you will maintain and co-ordinate the day-to-day administrative and financial operations that support the management of our diverse and high-profile property portfolio.
Specifically, you will help keep the estates database accurate and up to date, managing the Estates mailbox as the first point of contact for property-related enquiries, and providing vital support to Estate Managers in the co-ordination of leases, licences and financial procedures.
In addition, you’ll monitor and report on workflow progression, oversee rent collection and financial commitments, and work closely with the Finance team to support invoicing processes and annual reporting requirements.
Additionally, you will:
- Co-ordinate documentation and track compliance with internal property procedures
- Prepare meeting documentation, take minutes, and follow up on actions
- Process ad hoc licences and distribute property-related correspondence
- Support income forecasting and assist with budget preparation
- Maintain the team’s Risk Register and ensure mitigation actions are reviewed regularly
- Represent the Estates team in internal forums and support stakeholder communications
About You
To be considered as an Estates Support Officer, you will need:
- A strong administrative background with experience in estates/property or finance
- Proficiency in Microsoft Office, database management systems, and finance systems
- Excellent attention to detail and a methodical approach to problem solving, data and record management
- Strong communication and negotiation skills with the ability to build rapport with stakeholders
- Highly organised with the ability to manage competing priorities and meet tight deadlines
- Strong report writing, mathematical and analytical skills
- A Level 3 qualification or above in Business Administration, Property Management, Finance or related field (or equivalent relevant experience)
- GCSEs (or equivalent) including Maths and English at grade C/4 or above
Other organisations may call this role Property Administrator, Estates Assistant, Estates Administrator, Estates Finance Officer, or Estates and Property Support Officer.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you want to join us as an Estates Support Officer, please apply via the button shown.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The client requests no contact from agencies or media sales.
Funded by The National Lottery Community Fund, Better Together for Healthy Bone Marrow is a three-year partnership programme of work (following a previous three-year funding period of collaboration) that supports people in England who are affected by a range of related rare bone marrow failures that are not caused by cancer.
Because of Better Together for Healthy Bone Marrow, people affected by these rare bone marrow failures will be better informed, less isolated, more connected, and more resilient.
Better Together for Healthy Bone Marrow builds on an existing collaboration between four small but mighty charities that support people living with related rare conditions that include bone marrow failure as a symptom.
The four partners in the Better Together for Healthy Bone Marrow project, are:
-
The Aplastic Anaemia Trust – the grant holder and project lead
-
DC Action
-
Fanconi Hope
-
SDS UK
About this role
This role is fully funded by The National Lottery Community Fund Partnerships programme to 31st August 2028. The role is 17.5 hours with flexible working to meet the needs of the right candidate.
Key Responsibilities
-
Providing administrative support for the Steering Group, Delivery Team and Community Reference Group meeting cycles
-
Providing administrative support for the partners and all aspects of project work
-
Keeping the delivery plan up to date
-
Managing day to day requirements of the partners and their volunteers, such as fundraising tools and volunteer recruitment information.
-
Social media posts – supporting the creation and scheduling of posts
-
Event support (online and in-person) - marketing, ticketing and responding to enquiries
-
Answer general emails, and/or ensure they are answered by the right person from our team
-
Provide basic website support for people making donations or using our fundraising pages and keep relevant areas of the website up to date
-
Work with the Project Manager and team to plan communications to go to our supporters and think of new and interesting ways to engage them
-
Maintain contact records in the database and keep them up to date
-
Send occasional post
-
Provide project management / logistical support on projects that support our community
-
To attend and represent the Better Together partnership at events (occasional)
-
Collect and record data using the CRM and project dashboard for monitoring and evaluation purposes
Person specification
Are you excellent at document management? Do you love a well-maintained project plan and spreadsheet? Are you looking for a way to develop your joy for completing tasks into a role with more senior experience?
We’re looking for someone who loves speaking to people, problem solving and working out how best to support them. This role will involve speaking to lots of different stakeholders and responding to their needs, alongside supporting the
Better Together for Healthy Bone Marrow Project Manager with the overall programme delivery.
We want someone with a creative eye, who understands how to make appealing social media posts, and write communications in a clear and engaging way.
You will bring experience of:
-
Administrative project tasks
-
Working multiple workstreams within a programme of work
-
Helping support people on email and phone
-
Writing and creating basic web and social media copy
-
Marketing online events
We welcome applications from non-graduates.
What we can offer you
-
Being part of a transformational multi-year project, which will have a huge impact on the lives of people living with very rare diseases.
-
The chance to work alongside sector experts and ‘get stuck in’ to a wide range of activities within the project.
-
Job security to August 2028 as part of a programme team at an ambitious organisation
Staff benefits
-
Flexible, remote working
-
A great team and team culture, including twice yearly staff meet ups in person
-
Pension contributions
-
Investment in training and development
-
Annual leave allowance of 28 days of holiday, plus bank holidays (pro-rata for part time staff)
We welcome an informal chat with anyone who is interested in the role, get in touch with us via the email address on our website to arrange a call.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Purpose of Role:
The Programme Support and Administrative Officer will play a key role in ensuring the smooth operation of CFAB’s programmes and organisational functions. This role supports executive coordination, training delivery, family support administration, international social work logistics, and general office management. The postholder will work across teams to provide high-quality administrative support, contributing to the efficiency and effectiveness of service delivery.
Key responsibilities:
Programme Support and General Administration
- Monitor shared inboxes and switchboard calls.
- Respond to ad hoc staff queries and manage incoming post.
- Send initial and closure letters for client cases.
- Track inactive cases and follow up on referral forms.
- Prepare duty rotas, upload referrals and update the country information list.
- Support contract preparation and database maintenance for International Social Workers (ISWs).
- Support feedback collection and documentation.
- Assist with Mailchimp campaigns and mailing list research.
- Upload donations into Salesforce.
- Prepare donor thank-you letters and assist with prospect research.
- Provide general support across departments as needed.
Executive Support
- Schedule and coordinate meetings for the CEO and senior leadership, including diary management and events.
- Track meeting actions and follow-ups.
- Support minute-taking using ai and ad hoc research tasks.
Training & Learning Support
- Coordinate training calendars and liaise with teams.
- Update training materials and manage Eventbrite pages.
- Provide limited on-the-day training support and monitor certificates and surveys.
Facilities & Office Management
- Order stationery and maintain office tidiness.
- Support logistical tasks such as PAT testing, IT coordination, and office trackers.
CFAB exists to ensure that every child in the UK has the right to care, protection and family life, no matter where they come from.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.
Key Responsibilities
- Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
- Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
- Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
- Support processing incoming phone and postal donations
- Assist with banking and processing incoming/outgoing post
- Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
- Enter and maintain accurate records on our Database
- Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
- Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
- Manage the removal process and consent process
- Assist with sending out problem payment letters
- Following up cancelled regular payments as part of the winback process
- Assist with handling material requests and recording actions on the Database
- Assist with any third-party agency supporter care requests
- Maintain sensitive information and records with appropriate confidentiality
- Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
- Perform any other reasonable duties as requested by the Senior Supporter Care Manager
Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most.
Our unique Online Reading Volunteer programme currently supports around 3,600 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 170 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
Our Volunteer Engagement Department, which the Volunteer Support Officer role will be part of, ensures that volunteers have everything that they need to make a success of their reading sessions with pupils.
For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
About the role:
Please read the attached Job Description PDF.
The required start date is Monday 5th January 2026. This is a part-time role of 25 hours per week, working 5 hours per day, Monday to Friday. The set working hours are 09:30–14:30. Please note that the start date and hours are fixed in line with business needs and cannot be adjusted.
This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment. All Chapter One employees must attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered); attendance and participation is mandatory.
Applying for the role:
Please do not send any applications or correspondence via the Chapter One website. If you’d like to ask anything about the role, you’ll have the chance to do so if you progress to the next stage.
Please read the attached Job Description PDF, and write a cover letter. Your cover letter should:
-
Clearly outline your suitability for this role, paying attention to the essential qualities listed within the attached Job Description PDF, and how you can apply these to the main duties of the role.
-
Show your interest and understanding of Chapter One.
Any applications without a cover letter will be discarded.
As part of your application, you will be asked some questions designed to allow you to showcase your data manipulation skills. Please spend up to 30 minutes on this part of your application, and please read all questions carefully.
Please note that, due to the high volume of applications we expect to receive, we’re unfortunately unable to provide individual feedback to applicants who are not shortlisted at the first stage
Updated on 11th Nov. Deadline for applications:
23:30 on Monday 17th November. No applications will be accepted after this time. We will actively review applications throughout the period of the advertisement. We encourage early applicants as we reserve the right to bring the closing date forward if this is deemed necessary due to volume of applicants.
Next steps:
During shortlisting, your CV, cover letter and answers to the application questions will be reviewed together by a senior member of the Volunteer Support Team. If successful, the next stage will be an interview via a video call. There will be at least one further stage after this. Whether successful or unsuccessful, all applicants will be contacted by the end of Friday 21st November, though we will reach out earlier if we are able to. Please monitor your junk/spam email folder regularly, we make contact from the Charity Job website directly and often these emails are detected as spam. We aim to complete the recruitment process by Friday 5th December.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Please see above. Please do not send any applications or correspondence via the Chapter One website. Chapter One uses anonymised recruitment so we are unable to locate your application until you are through shortlisting. If you make a mistake on your application, or need any help with your application, please contact Charity Job, we are sadly not able to help with this.
At Chapter One, we want to create a world where all children have the literacy skills needed to thrive.
The client requests no contact from agencies or media sales.
Age UK is hiring a Portfolio Support Officer! This role will support the delivery of funded programmes, projects and activity, providing support across a portfolio of activity linked to the delivery of services and projects across the Age UK Network.
You'll be supporting with elements of activity and reporting across multiple areas, providing support to the wider Delivery team with communications, general administration, project administration. You will likely play a role in supporting activity reporting, working with colleagues in the Delivery team to contribute to status and performance reporting.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently at least once a week and may involve travel across the UK. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Please note this role is being offered as a Fixed Term Contract ending 5th October 2026.
Last date for applications Tuesday 18th November 2025.
Age UK internal grade: 7L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Co-ordinating activities to ensure projects and work programmes are delivered on time and on budget. A, I
- Communicating, both in writing and verbally, with a range of stakeholders. A, I
- Building and maintaining relationships with internal and external stakeholders to meet objectives. A, I
- Managing large volumes of communications through multiple channels, including emails, Microsoft Teams, phone calls. I
- Organising meetings and planning and delivering activity to agreed quality standards. A, I
- Experience in preparing governance and progress reports across different streams of activity, projects and programmes. A, I
Skills and knowledge
- Excellent organisational skills and proven ability to track progress of deliverables. A, I
- Excellent IT skills, in relation to Microsoft packages, which should be proficient at a high level. A
- Excellent oral and written communication skills including the ability to report on progress in writing and verbally. A, I
Personal attributes
- Confident dealing with people from different levels and backgrounds. I
- Able to work flexibly as part of a team. I
Great to Have's:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience of uploading and maintaining content on intranet and internet sites. I
- Experience of delivering services, or working in a similar environment, with older people. I
Skills and knowledge
- Understanding of the issues facing older people. I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Are you looking for a better work-life balance? Would you like to work in a vibrant city and make a real difference to people's lives using the problem solving, technical and data skills you've developed in your career so far?
Action Foundation is an award-winning charity that supports and empowers asylum seekers, refugees and migrants in the Northeast to overcome immediate barriers, integrate with the community, and build skills for the future. We're looking for a motivated Data and IT Support Officer to support the work we do.
Why Join Us
You will be joining an inclusive and supportive team who welcome people from all backgrounds. What's important isn't your level of education or the opportunities which you have had, it's about you and how you seize the opportunities ahead of you.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. We also offer the following benefits:
- 28 paid holidays + 8 bank holidays (pro-rata for part-time)
- 6% pension contribution from Action Foundation
- Employee assistance programme
- Real living wage
- 2 paid medical appointment leave days/year
- Training and development opportunities
About the Role
You'll be part of Central Service Team which helps keep essential "back-office" support functions going smoothly (e.g., HR, IT, H&S, Finance, administration) that allow frontline departments to focus on their core duties. Every day, you'll play an important role in keeping systems reliable and data secure. As the go-to person for tech support and data management, you'll ensure everything is accurate, accessible, and safe.
Action Foundation is an Equal Opportunity employer, and we welcome applications from all sectors of the community, particularly those who have lived experience of migration. We also have a strong focus on safeguarding in the organisation and a DBS (Disclosure & Barring Service) check will be part of the recruitment process.
Application deadline is 12:00 noon on Monday 1st December 2025
Interviews are planned to be held on w/c 8th December at Action Foundation, Melbourne Street Newcastle, NE1 2JQ (subject to change)
Please go to Action Foundation website for a link to the Job Description, Application Form and contact details if you would like an informal chat about the role, or if you would like any support in the application process,
Note: We reserve the right to close this vacancy early should we receive sufficient applications.
The client requests no contact from agencies or media sales.
Location: Hybrid/Remote
Department: Services
Salary: ?£32,580? actual salary
Hours: 35
Contract Type: Permanent
About the Role
We are looking for an ambitious and experienced practitioner to join Become’s Care Advice Service. They will respond to enquiries to our independent national Care Advice Line (CAL), advising children and young people in and leaving care, and professionals and caregivers supporting them, so that young people understand and access their rights, are signposted to specialist support, and feel less alone as they navigate care. They will deliver workshops and advice surgeries in the West Midlands, advising care experienced young people and care leavers to understand their rights.
Location
We are currently hybrid working: our team primarily works from home with in-person attendance and meetings generally expected once or twice per month, usually at our central hot-desking location in Old Street, London. For non-London based staff we will consider hot-desking options near you, if required. This role will deliver regular in-person workshops and advice surgeries in the West Midlands. As such Become is unable to meet the cost of travel for this from other regions, or the accumulation of TOIL for travelling to or from the region. However, any travel required within the West Midlands region for work purposes and required travel to our London office will be reimbursed by Become, as London is not the specified location for this role. We are open to conversations about flexible working arrangements.
Equity, Diversity and Inclusion
As an organisation serving children in care and young care leavers we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.
How to apply
We ask interested applicants to answer several competency-based questions. Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send us your CV and it will be anonymised before review.
To apply for this role, you will need to:
- Provide us with a copy of your CV;
- Answer the competency questions in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
- Complete the Equity and Diversity Monitoring Form (this is not compulsory, but the information is very useful to us).
If you have any reasonable adjustments you would like us to consider for this recruitment process (either for the application or interview) please advise us on your application form.
The deadline for applications to be received is Tuesday the 18th November @ 11.59pm.
Interview Details
Interviews will have two parts:
- A session with young people;
- A panel interview with Become staff.
Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.
Become also wants to ensure fairness in all of our interviews so all successful shortlisted candidates will be sent the interview questions in advance.
Interviews will take place:
- Young people’s panel: Tuesday 2nd December 2025
- Staff panel: Thursday 4th December 2025
Please Note
All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.
We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll
Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP
REF-224 681
Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits
Remote Birmingham (remote with some hybrid working)
Contract: Permanent, Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).
Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.
About the Role
As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions.
This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.
This role is an excellent way to begin your career at the Money Advice Trust in debt advice and financial support. With comprehensive training and hands-on experience, you’ll gain valuable skills that can lead to progression into a Money Adviser role and beyond. Whether you're just starting out or looking to build a meaningful career helping others, this is a fantastic opportunity to grow and make a lasting impact.
Your key responsibilities will include:
· Support clients in creating budgets and gathering financial information
· Maintain accurate records and appointment systems
· Communicate empathetically and clearly with clients and colleagues
· Ensure compliance with GDPR and internal quality standards
About You
Our ideal candidate will bring:
· Strong verbal and written communication skills
· Empathy and understanding of client needs
· Proficiency in Microsoft Office and remote working tools
· Attention to detail and good numerical skills
· Experience in a customer service role
Don’t worry if you don’t meet every requirement — if you’re excited about the role, we’d still love to hear from you. You may be the right person for this job, or for another opportunity with us.
What We Offer
We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Office. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too.
We believe in taking care of our people, and we offer a great range of benefits, including:
· 29 days annual leave plus bank holidays
· A contributory pension scheme
· Flexible hybrid working arrangement
· Generous life insurance
· Wellbeing days to support your mental health
· A healthcare cashback scheme
· Access to an Employee Assistance Programme
· Working outside the UK (up to 30 days in a 12-month period)
· Free on-site gym
· Enhanced maternity pay
· A birthday voucher to celebrate your special day
How to Apply
We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer.
We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible.
We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work.
We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.


