Programmes manager jobs

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments across eight Royal Parks in London. These include Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our Royal Parks and public spaces are among the most visited attractions in the UK, welcoming tens of millions of visitors each year.

We are looking for a Team Leader to join us on a full-time, permanent basis, working 40 hours per week. Part-time hours and job-shares will be considered, however, it is a requirement that at least one weekend is worked per week.

The Benefits

• Salary of £31,313 per annum (£15.54 per hour, pro rata for part-time)
• 26 days’ annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata for part-time)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices based in beautiful park locations

This is a rewarding opportunity for a leisure, hospitality or service industry professional with high-volume experience to join our exceptional organisation as we continue to make a positive difference to the lives of people across London.

You’ll have the chance to grow and develop your career amongst some of London’s most iconic outdoor spaces, enabling sporting activities for individuals and communities who cannot access facilities elsewhere.

As such, you’ll have the chance to make a positive impact whilst growing and developing your skills, safe in the knowledge that your work will do genuine good and support innumerable people.

The Role

As the Team Leader, you will ensure that members of the public, groups and teams can enjoy sports facilities across Hyde Park and The Regent’s Park.

Providing operational shift leadership to a team of Operations Assistants and other staff, you will work across our boating, swimming, tennis, padel, netball, football and lawn bowls facilities.

You’ll ensure all activities run smoothly and safely, championing excellent customer service and H&S at all times. Supporting your team and colleagues, you will prepare facilities for daily use and special events, contributing to a positive, well-managed environment for both customers and staff.

About You

To be considered as the Team Leader, you will need:

• Previous experience in the leisure, hospitality or service industries
• Experience working with high volumes of customers
• The ability to manage customers and resources to support smooth operations
• Excellent customer service skills with clear, professional communication
• The ability to work flexibly and manage changing priorities in a fast-paced environment

We want to put everyone in the best possible position to succeed and use Recite Me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Leisure Supervisor, Duty Manager, Sports Facilities Supervisor, Hospitality Supervisor, Facilities Team Leader, Leisure Centre Supervisor, Customer Service Team Leader, or Customer Operations Supervisor.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

Receptionist

Are you looking for an exciting opportunity to work for an organisation that makes a difference? An organisation that nurtures its staff, encourages development and rewards staff for their hard work. If the answer is yes, then the Diocese is the place for you!

This is a part-time role, based in Oxford.

Position: Receptionist (pm)

Location: Kidlington, Oxford

Hours: 20 hours per week, 4 hours per day Monday to Friday: 12:30 to 16:30

Salary: £13,103.87 per annum (£24,242.20 per annum full-time equivalent (FTE)

Contract: Permanent

Closing Date: 31 December 2025

Interviews will take place at Church House, Oxford on: Thursday 15 January 2026

The Role

The Receptionist serves as the primary point of contact for staff and visitors, ensuring a seamless and welcoming experience through face-to-face interactions and telephone communications.

Collaborating closely with the Facilities Manager and job share partner, the role involves efficiently handling queries, managing the reception email account, and coordinating visitor bookings and parking logistics.

Responsibilities also include overseeing incoming/outgoing mail, facilitating large-scale mailings via the Royal Mail online system, managing publications on behalf of the Communications team, monitoring, and replenishing stationery supplies, and producing access cards for new team members and contractors.

Additionally, the Receptionist provides support to the Facilities Manager in handling the café coffee machine and food ordering as needed. The role requires availability for full-time coverage during annual leave and absences of the other job share post holder to ensure the continuous smooth operation of the reception area.

Please be aware that you are required to provide full-time coverage during annual leave and in the absence of the other job share post holder as outlined in the job description. Please note that this is exclusively a non-hybrid role, with your work location being based at Church House Oxford.

About You

You do not need to be a practising Christian or have a faith to work here - around 50% of staff are not practising Christians but are comfortable with the Christian ethos that underpins this vital work. However, all staff do have a desire to make a difference.

We are seeking an individual who embodies friendliness, approachability, courtesy, and helpfulness, coupled with exceptional communication skills, both written and verbal. The ideal candidate thrives on taking initiative, possesses a flexible work approach, excels at multitasking, and adeptly prioritises tasks.

Proficiency in Microsoft Word, Excel, and Outlook is a must, with a willingness to embrace new technologies and learn database management. While being a supportive member of the team is essential, we also value the ability to work independently with confidence.

Additionally, candidates should be open to training as a First Aider/Fire Marshal, contributing to the resilience of our Church House community. If you're ready to bring your skills and enthusiasm to the vibrant team, we'd love to hear from you.

Benefits and Rewards

We offer a generous package including:

• Annual holiday entitlement starting at 25 days, excluding public holidays, rising each year by one day to a maximum of 30 days, pro-rata for part-time employees
• In addition to the statutory UK public holidays, the Diocese offers three privilege days to all employees, namely Maundy Thursday, Ascension Day, and Christmas Eve (or the closest working day, where this falls on a weekend)
• Free parking and subsidised on-site café
• Generous employer pension contribution of 12.5% into the auto-enrolment pension scheme, which includes death in service benefit (5% employee contribution)
• Electric car and cycle-to-work salary sacrifice schemes
• Access to wellbeing support via Employee Assistance Programme
• Enhanced family-friendly policies and a generous sick pay provision
• Access to low-interest financial services from Churches Mutual Credit Union including loans.
• An attractive modern working environment

The successful candidate must have the right to live and work in the United Kingdom. Only shortlisted candidates will be contacted. If you do not hear from us, your application has not been successful.

We want the Church of England’s commitment to equality, diversity, and inclusion for all to be reflected in all staff. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.

The Church of England is committed to the safeguarding, care, and nurture of everyone within the church community. In the Diocese, the team follow and are committed to the Church of England's House of Bishops’ Safeguarding Policies and the relevant statutory legislation and guidance, "Working together" to ensure the welfare of children and young people is paramount

You may have experience in other areas such as Receptionist, Admin, Administrator, Administration, Junior Receptionist, Senior Receptionist, Office Manage, Front of House. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re seeking a community-builder to grow our water-testing and river stewardship community across the River Wey catchment and beyond and lead communications for the region and the wider Water Rangers community. 

This hosted role at Zero Carbon Guildford (ZCG) supports the River Wey catchment community co-created by Water Rangers, River Wey Trust, and ZCG. 

Project overview and objectives

Since 2021, Water Rangers, River Wey Trust and ZERO Carbon Guildford have built a thriving community-led programme across the River Wey catchment. We’re now looking for a special person to better support our volunteer-run river stewardship, to deepen community engagement and coordinate actions that support healthier rivers and their ecosystems.

About the role

• Contract: 12-month fixed term, potential to extend

• Hours: 4–5 days/week (0.8–1.0 FTE); includes planned evening/weekend work for events/training. Willing to consider 3 days/week for the right candidate.

• Salary: £31,553 FTE (can be pro-rated)

• Location: ZERO, Riverside Business Centre, Walnut Tree Close, Guildford, GU1 4UG (some WFH possible). Travel across the entire River Wey catchment (e.g. Guildford, Liphook, Godalming, Alton, Woking and Weybridge).

• Reporting: Employed by Zero Carbon Guildford, Supervised by Water Rangers with support from River Wey Trust

• Start date: As soon as possible

Role purpose and responsibilities

This is a new role, created with the aim of strengthening and growing the successful river stewardship and water testing in the River Wey catchment. 

Responsibilities:

Lead community building & volunteer enablement

• Recruit, onboard and train volunteers; supervise interns and support educators/community leaders.

• Deliver and support the delivery of volunteer-run education sessions, Community Lab activities, community pop-ups, and monthly monitoring.

• Create resources, project work plans and training assets; run training workshops; shadow/coach volunteers; manage rotas and recognition.
   

Lead communications

• Plan and deliver communications for river stewardship activities, water monitoring tools, and community events across social, web, newsletters, and press.

• Write compelling copy and create on-brand graphics, videos, posters, and slide decks.

• Tell impactful stories from the Wey and share across River Wey Trust, Water Rangers and ZCG channels.

Partnerships & recognition

• Act as a key contact across the Wey Landscape Partnership and align activities with shared priorities.
  Build relationships with local businesses and organisations; develop outreach decks and simple sponsorship materials.

• Provide stewardship and basic impact reporting to sponsors.

Fundraising & reporting

• Support and lead fundraising efforts (grants, sponsorship, donor engagement).
  Develop and improve sponsorship packages (Adopt-a-Testing-Site, kit/event sponsorship, employer volunteering).

• Track metrics (volunteers trained, sessions delivered, audiences reached, data logged, funds raised) and produce partner/funder updates.

Person Specification

We’re looking for someone with a combination of strengths in communications and community building and a willingness to learn. You should be self-motivated, organised, people-centred, and partnership-minded. Having a passion for the environmental and rivers is integral, but you don't need to be a water/river expert. You’ll need access to a vehicle for those events that can’t be reached on public transport (mileage will be reimbursed).

Essential skills & experience

• Communications: ability to write compelling copy and produce simple, on-brand visual materials.

• Community building: experience enabling volunteers, educators, or community groups.

• Training/facilitation: confident delivering workshops, onboarding sessions, or group activities.

• Programme coordination: experience delivering community, charity, education, or engagement projects.

• Organisational skills: able to plan, prioritise and manage multiple strands of work independently.

• Relationship building: comfortawble working with partners, local groups, or businesses.

Desirable skills & experience

• Previous experience in the charity sector.

• Fundraising or sponsorship experience (grant writing, donor engagement, or reporting).

• Experience managing budgets, project resources, and impact reporting.

• Experience in community science, citizen science, water science, biodiversity or environmental engagement.

• Digital/content skills: Canva/Adobe, Google Workspace, WordPress, Mailchimp, basic video editing.

• Experience running social media campaigns.

• Understanding of safeguarding/DBS considerations.

What success looks like (first 6–12 months)

• Growing reach and local visibility with strong, place-based stories.

• Monthly monitoring and regular schools/community engagements where volunteers can take help take the lead.

• £10k secured via grants and/or sponsorship (e.g. testing sites sponsored or grant secured, with support of supporting organisation mentorship).

Benefits

• Travel expenses for work beyond your normal place of work.

• Expenses for work-related communications.

• Pension contribution.

• Annual leave: 25 days plus bank holidays (pro rata for part-time employees).

Inclusive Recruitment Statement

At Zero Carbon Guildford we believe diversity makes us stronger. We’re passionate about creating an inclusive workplace where everyone can thrive and be their authentic self.  We welcome applications from candidates of all backgrounds, experiences, and identities, including (but not limited to) race, ethnicity, gender, age, disability, sexual orientation, religion, and socioeconomic status. 

Research shows that some candidates may self-select out of applying if they don’t meet 100% of the listed criteria. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we still encourage you to apply—you may be the right person for the job.

Privacy

We respect your privacy and are committed to protecting your personal data. Any information you provide during the recruitment process will be handled securely, used only for recruitment purposes, and never shared without your consent. For full details, please see our Privacy Policy.

How to apply

Please include a cover letter with your CV.

Interviews: week commencing 12th January 2026 (evening/weekend slots may be offered).

Contract: 1.0 FTE (37.5 hours per week), permanent with 6-month probation period

Salary: £56,650-70,000 per annum, depending on experience

Location: Remote working, with option to use co-working space

Start Date: As soon as possible

Reports to: Executive Director

Please note: You must have the right to work in the UK.

How to Apply

Closing Date: 4th January 2026 (23:59 GMT)

To apply, please submit the following: 

• Cover letter (maximum 2 pages)

• CV

Due to the volume of applications, only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, your application has not been successful on this occasion.

About BASIC

BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.

For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.

BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.

BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.

What We Offer

• Competitive salary with room for growth

• 30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period

• Employer pension contributions of 5% (above the national minimum)

• Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours

• Remote working with option to use co-working space

• 1-2 all-staff in-person team away day per year, as well as other in-person working opportunities

• Opportunities for professional growth and development

• Excellent team culture built on respect, openness, and inclusion

The Role

BASIC is seeking a hands-on Financial Controller to lead our finance function during a period of sustained growth. The Financial Controller will work across Programme teams ensuring strong financial management and reporting to funding partners, maintain strong financial controls, ensure compliance with charity finance regulations, and provide accurate financial reporting to our Directors and Board of Trustees.

The Financial Controller will oversee the small finance team, including line management of a Finance Assistant and management of an external bookkeeper consultant. This team will be responsible for the majority of financial accounting, processing payroll, and accurate bookkeeping, for which the Financial Controller will be ultimately accountable.

The role includes managing restricted and unrestricted funds in accordance with funder requirements and programme needs, preparing statutory accounts for external audit, and overseeing payroll processing. This role reports directly to the Executive Director to prepare annual budgets and financial strategy, and works closely with the Board's Financial Development Committee to present its implementation.

The ideal candidate will be a qualified accountant with strong technical accounting skills, experience in charity finance, and a proven track record of effective financial management of a growing organisation. You should be comfortable both managing a small team and working hands-on when needed, building collaborative relationships across the organisation. You will need to be a multitasker with the ability to work at pace, and be willing to develop the finance function and best practices to enable the organisation to grow further.

Key Responsibilities

Financial Accounting and Reporting

• Oversee the maintenance of accurate financial records and bookkeeping in accordance with charity accounting standards (SORP)

• Prepare monthly management accounts including variance reporting and rolling forecasts

• Prepare annual statutory accounts and manage the annual independent audit process in its entirety

• Manage restricted and unrestricted funds in accordance with funder requirements

• Provide accurate and timely financial reporting to the Board of Trustees, Executive Director, and funding partners

Financial Operations

• Oversee day-to-day finance operations including payment processing, staff expenses, and cost allocation (including staff costs)

• Oversee monthly payroll using QuickBooks (led by Finance Assistant)

• Manage treasury functions including bank and cash management

• Oversee procurement of key assets such as IT equipment

• Cashflow management

Grant and Budget Management

• Support budget development for funding bids and proposals

• Monitor spend against grants and projects, working towards full cost recovery

• Prepare financial reports for donors and funding partners

• Lead annual budget-setting and forecasting processes in collaboration with the Board and Executive Director

Financial Systems and Controls

• Develop and maintain robust financial systems, processes, and controls

• Continuously improve finance processes and identify efficiencies

• Advise on financial governance and best practice

• Manage financial risks and opportunities (e.g., insurance, foreign exchange)

Team Management and Stakeholder Relations

• Line manage the Finance Assistant and oversee external bookkeeper consultant

• Build collaborative relationships across the organisation

• Manage relationships with key external stakeholders including banks, international transfer services, and audit partners

• Work closely with the Board's Financial Development Committee and BASIC's Treasurer

Please note: This list is not exhaustive. Other tasks may be required as they arise.

Person Specification

Essential Criteria:

• Qualified accountant (ACCA, CIMA, ACA or equivalent) or part-qualified with significant relevant experience
• Proven experience in a mid-level to senior finance role, with responsibility for financial accounting and reporting
• Experience managing restricted and unrestricted funds
• Experience preparing statutory accounts and managing audit processes
• Experience in a growing organisation, implementing and improving financial systems and controls
• Strong technical accounting skills and understanding of financial controls
• Excellent numeracy and attention to detail
• Proficiency with accounting software (experience with QuickBooks highly desirable)
• Strong Excel/spreadsheet skills
• Excellent communication skills, able to explain financial information to non-finance colleagues
• Highly organised with ability to manage multiple priorities and work to deadlines
• Proactive and solutions-oriented, with ability to work both independently and collaboratively
• Comfortable working hands-on when needed while also providing strategic oversight
• Ability to work at pace in a fast-growing organisation
• Commitment to BASIC's mission and values

Desirable Criteria:

• Experience in charity finance and understanding of charity accounting standards (SORP)
• Experience line managing finance staff
• Experience in an international organisation or with international funding
• Understanding of charity governance and regulatory requirements

The Church of England’s Net Zero Carbon (NZC) programme has been established to help the Church deliver its commitment to reaching its NZC goals. It aims to equip, resource and support all parts of the Church to reduce carbon emissions from the energy used in its buildings, schools and through work-related transport.

All parts of the Church will need to raise funds to implement this Net Zero plan. To this end, the Dioceses of Bath and Wells, Bristol, Exeter, Salisbury and Truro are collaborating on the shared ambition to achieve NZC across our dioceses and are looking to appoint a fixed term Fundraising Officer to work across the region to identify funding opportunities and secure funding towards delivering net carbon zero projects.

This is a new role and, as such, offers an excellent opportunity for the successful candidate to make their mark. You will develop and maintain relationships with a range of potential funders and internal and external stakeholders across the region. You’ll need drive, initiative, resilience and the ability to shape an approach to NZC fundraising across the region. Above all, you’ll need to be an excellent communicator and relationship builder with a proven ability to adapt your approach as appropriate, be this creating links with the national NZC Team, influencing and securing funding from grant-making bodies, or delivering training and advice on securing funding locally. Given the scope and nature of the role you’ll also need to be highly organised, flexible and sympathetic to the ethos of the Church of England.

We recognise that this is a specialised role, and training and support will be available for the post-holder both locally and from the national Church of England NZ Fundraising team. The role is hybrid and involves regular travel across the region. The role will be employed by the Diocese of Bath and Wells so a regular presence at the Diocesan Offices in Wells will be required.

Location: Islington (with some travel across Enfield, Camden, Haringey, Hackney, Waltham Forest, Barnet and Tower Hamlets)

Salary: £50,500 per annum (pending salary review)

Hours: 37.5 hours per week or 30 hours per week (part-time basis)

Contract: Fixed Term Contract (Until 31st March 2026 - with possible extension)

Closing Date: Thursday 1st Janaury 2025

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Counselling Pyschologist at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the service

This exciting partnership provides specialist advocacy for women whose experience of violence (VAWG) intersects with multiple and severe disadvantage. We work with women who are frequently excluded from mainstream services and/or find it hard to engage with support which increases their vulnerability and risk.  Our assertive outreach approach, working across eight London boroughs, enables women to access support, increase their self-esteem, reduce their risk and make safe choices.

About the role

Solace Women’s Aid is delighted to be the lead partner for this innovative cross-borough project, funded by MOPAC. We are looking for an experienced, dynamic Psychologist to use their knowledge and skills in psychological theory and practice to support non-clinical advocates working with women experiencing VAWG and severe and multiple disadvantage.

About you

You will have experience working as a clinical, counselling or forensic psychologist. Your role will include fostering trauma-informed practice in the project, providing clinical support to non-clinical advocates through conducting ongoing Reflective Practice and clinical supervision.

You will be able to demonstrate knowledge of the intersection between severe and multiple disadvantage and VAWG and a strong understanding of how this can make it difficult for women to engage with support. You will have worked with people experiencing various aspects of severe and multiple disadvantage: homelessness, substance use, mental health issues, insecure immigration status, prostitution, offending history and children taken into Care.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

IDVA Independent Domestic Violence Advisor (IDVA)

Location: FCWA Offices, 77 Montague Street, Blackpool

Salary: £26,500 (unqualified) - £28,500 (qualified or after 2 years of service)

Hours: 37.5 hours per week (Monday–Friday: 9:00am–5:00 pm)

Closing Date: 24th December 2025

Main Purpose and Scope of the Job

FCWA is an innovative, exciting, and friendly organisation run by a staff team who are passionate about bringing an end to domestic and sexual violence. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

The IDVA Role and Key Responsibilities

• The IDVA will manage high profile / intensive case work
• To establish the risks to and the needs of survivors, identifying and prioritising those at the highest risk
• To support the empowerment of survivors, assisting them to recognise the dynamics of domestic abuse present in their own situation, and to help them regain control of their lives
• To ensure that SafeLives DASH Risk assessment, Individual Safety & Support Plans are completed and updated on a regular basis.
• To ensure that support planning is outcome focused and that clients inform the type and level of support that they receive.

Skills and Qualifications

• Knowledge of domestic violence its impact on victims and their children (physical, emotional, financial and sexual, with knowledge of ‘honour- based violence’ , forced marriage and Female Genital Mutilation)
• Knowledge of perpetrators abusive behaviours within relationships, including family relationships, male victims and same sex relationships.
• Knowledge and understanding of safeguarding issues and ability to address them appropriately.
• At least one years’ experience of managing a caseload and of supporting service users.
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders.
• Previous experience of using computer-based systems to accurately record work and client details.

Benefits

• Birthday day off
• Employee Assistance Programme
• Regular staff support sessions
• Contributory pension scheme
• Death in Service insurance
• Ongoing training and professional development
• Friendly, values-driven team environment

To Apply 

If you feel you are a suitable candidate and would like to work for FCWA, please click apply to be redirected to their website to complete your application.

Please note that we reserve the right to withdraw or close this vacancy at any time.

This post will be subject to an enhanced DBS disclosure and clearance.

This is a new role within our client following functional changes over a number of years. The Head of Supported Living is a senior leadership role responsible for overseeing and developing supported living services for adults with learning disabilities within the charity including our client's Shared Lives schemes and their residential home.

The role ensures that services are person-centred, high-quality, and compliant with regulatory and organisational standards, while empowering individuals to live independently and achieve their goals.

Leading culture and change with experience, integrity, collaboration and transparency sits at the heart of the role. 

The role responsibilities will ensure that our client is able to support more people with learning disabilities, autism and mental health problems to lead healthy, active and equal lives. Their ambition is to become a leader in social and green care integration through the alignment of the personalisation agenda, technological enhancement and advancement and holistic health and wellbeing. 

To achieve this ambition, they will transform their services to ensure that they are effective, efficient and impact and outcomes focused. There will be clarity of the offer, understanding of the financial modelling in a very challenging political environment and respect of the unique culture and history of the Charity whilst innovating through the power of accessible technology.

The post will be responsible for ensuring that services are targeted at people who will gain the most benefit from the Trust’s community (campus) offer within rural and urban contexts. The role will create an “expert driven” provision which is evidence based and provides independent living and a life of opportunity through an ethos of co-production, health and wellbeing.

The role will implement agreed strategy, developing delivery plans that are executed with high quality communication and engagement ensuring that the voices of both staff, people supported and families are heard.

The role will be responsible for continuous value for money service enhancement and will deliver significant growth ensuring close and meaningful relationships with authorities, commissions and private markets resulting in increased funding and healthy waiting lists for the homes and services provided. The post will be responsible for a significant budget and will require the financial acumen to manage this effectively. 

As a direct report to a member of the Executive Management Team (EMT) the role becomes a member of the Senior Leadership Team (SLT) and will be pivotal in delivering an ambitious transformation agenda and delivering the charity’s Brilliant Future Strategy.

Location & Travel
West Midlands, Gloucestershire and Hertfordshire

The role will cover our communities at Stourbridge (West Midlands), Grange Village & Oaklands Park (Gloucestershire) and St Albans & Delrow, Watford (Hertfordshire). 

You will be based at one of the communities within the region, with regular travel between communities.

You will be required to attend quarterly leadership away days and other meetings which will require overnight stays.

Duties & Responsibilities

Leadership

• Lead, manage, inspire and develop high performing, highly respected and skilled supported living teams across three communities, supporting and line-managing direct reports to achieve agreed objectives, which will in turn support the delivery of the wider strategic objectives of the Trust.
• Foster a culture of excellence, inclusion, and respect.
• Actively contribute to the Senior Leadership Team, sharing collective responsibility for the development, delivery and evaluation of cross-departmental projects and activities.
• Implement the operational delivery plan that delivers the strategy for supported living services, aligning with the charity’s mission and values.
• Drive continuous improvement and innovation in service delivery to meet the evolving needs of service users with a particular focus on an ageing population and integration of younger people’s services.
• Monitor and respond to sector trends, legislation, and best practices to maintain a leading-edge in-service provision.
• Lead evidence based, high quality communication and engagement opportunities at community level that support the Trust to become an irresistible employer, measured through agreed annual and pulse survey results, positive feedback and clear understanding of the Trust’s direction of travel and objectives.
• Understand, contribute and support the fundraising needs of the charity to ensure added value for those that we support.
• Working with peers, people supported and practitioners; develop digital innovation and technology solutions to create a modern, flexible service and opportunities to support and evidence healthy lifestyle choices that align to the Trust’s Green Care goals.
• Support the development of a Theory of Change for Supported Living and Housing Management across the region and be responsible for implementation of agreed outcomes.
• Ensure effective recruitment, training, and professional development of staff.

Supported Living Operations

• Ensure the delivery of measurable and high performing supported living services. Manage and drive improvements in the performance and quality of all services by setting clear objectives, targets and KPIs, evidence regular monitoring and implementation of actions to address under performance.
• Ensure all supported living services meet or exceed regulatory standards (e.g. CQC or equivalent) and internal quality benchmarks.
• Develop and implement systems to measure and report on service outcomes and impact.
• Lead on contract negotiations with funding bodies and across the region to maximise income for the delivery of supported living services.
• Ensure services are co-produced and that co-production is central to the work of the supported living teams and services are delivered in line with the ‘I-statements’.
• Through the Theory of Change, develop a clear model of active support that enables independence and clarity of needs led provision.

People We Support Advocacy

• Promote a person-centred approach, ensuring that people we support have choice, control, and opportunities to achieve their Life of Opportunity aspirations.
• Establish systems for gathering and responding to feedback from those supported and their families.
• Embed the Family Charter and support a culture of transparency.
• Ensure safeguarding policies and procedures are rigorously implemented and adhered to.

Housing Management

• Ensure properties are fully let to minimise void loss to the target groups identified in the approved strategy.
• Work with colleagues in the Property and Land Services to secure alternative use for unlettable properties to maximises income aligned to agreed plans, tenure and opportunity.

Strategy Implementation, planning, budgeting, and reporting

• Contribution to and implementation of the approved strategies and tactical plans that support the delivery of a Brilliant Future (e.g. Older People, Community Development, Stakeholder Engagement) . 
• Develop and manage a significant and comprehensive operational annual budget and set of KPIs in line with income constraints and create evaluation & monitoring systems that drive value for money and agreed delivery objectives.
• Develop and manage budgets for supported living services, ensuring financial sustainability recognising that the Charity does not fundraise for statutory provision.
• Monitor and control expenditure, ensuring cost-effectiveness without compromising quality.
• Provide monthly insights, performance reports and analysis using proportionate systems appropriate to different audiences and including Executive, Board of Trustees and Trust strategic documents (such as Annual Report and Impact Reporting).
• Ensure contracts are approved and in place for the delivery of all commissioned services.
• Ensure the service procures goods and services in line with the established governance frameworks in place at the Charity.

Stakeholder Engagement

• Lead on the development and maintenance of purposeful operational relationships with key stakeholders within the region including funders, commissioners, health services and other partners.
• Work with stakeholders to develop and transform services to meet evolving needs of the local community.
• Support fundraising activity by providing impact reporting as required by the fundraising team and our supporters and local development of volunteering programmes that add value to the unique services of the trust.
• Build meaningful relationships with families in a way that is transparent and aligned to good practise and safeguarding/MCA principles.
• Advocate for the needs and rights of adults with learning disabilities within local and national forums.
• Represent the charity at key events, meetings, and networks.
• Identify and pursue relevant funding opportunities including grants, contracts and partnerships ensuring that key stakeholders are informed and aware of relevant opportunities.

Transformation and Change

• Contribute to, and support, the Theory of Change development of the current model for delivery of supported living 
• Lead the services across the region through transformational leadership and collaborative implementation of the new model for supported living

Governance, Regulation and EDIB

• Ensure that all supported living activities adhere to charity and housing legislation and meet contractual obligations
• Ensure supported living services comply with the regulatory requirements of the Care Quality Commission.
• Represent the charity internally and externally, including Trustee meetings, as required.
• Observe and comply with all Camphill Village Trust policies, including the key policies and procedures on Confidentiality, Data Protection, Health & Safety, Safeguarding and Information Technology Policies and Procedures.
• Own, develop and review the suite of policies and procedures and delivery frameworks for Green Care and Education and Skills.
• Ensure the development, implementation and review of risk registers and business continuity plans for communities and services in the region.
• You will champion a culture of equity, diversity, inclusion and belonging ensuring all team members feel valued, respected and empowered to carry out their role successfully and support the delivery of our strategy.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent.
• Leadership in Health and Social Care level 5 or equivalent.

Desirable

• Safeguarding Adults level 5 or equivalent.
• Professional Housing Qualification level 5 or above.

Knowledge & Experience

Essential: 

• Experience of working and leading teams in not for profit and voluntary sector organisations which deliver services for adults with learning disabilities and autism.
• Can demonstrate a strong understanding of the needs and rights of adults with learning disabilities.
• Experience in coaching and mentoring for success.
• Experience in significant budget management responsibilities.
• Experience in seeking new growth opportunities that are aligned to business strategy.
• Significant experience of managing change, successful service redesign and transformation, in particular lean thinking and other typical models.
• Experience of successfully leading teams to affect and embed change through powerful communications and engagement.
• Knowledge of housing management and housing legislation.
• Experience of leading housing management services within a context of delivering supported living.
• Experience in the development and implementation of policy and procedure.
• Knowledge of Care Quality Commission regulations as they relate to supported living, residential care and shared lives.
• Experience of leading teams over a wide geographical location combining hybrid working styles.
• Know what constitutes excellent safeguarding practice.
• Track record of successful contract negotiation.
• Experience in developing and implementing systems that evidence performance, outcomes and impacts.

Desirable: 

• Experience of developing digital transformation opportunities and the implementation of innovation and digital systems.
• Experience in the development and implementation of Theory of Change methodology.

Personal Attributes

• Excellent communicator – who can communicate with a wide range of people and using a variety of methods.
• Excellent interpersonal, rapport building and active listening skills.
• Good organisational and project management skills.
• Strong leadership skills.
• Able to support and coach others.
• Good team player - able to lead teams and be part of a team.
• Be an ambassador for the Trust and represent the Trust at events and meetings.
• Ability to manage complex information and present it in a coherent manner.
• Ability to travel between communities and stay overnight as required.

Our client is an equal opportunity employer.

Our client is committed to safeguarding and promoting the welfare of all adults who use their services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant pre-employment checks including a DBS check

They reserve the right to close this advert early if they receive a sufficient number of applications.

This is an exciting opportunity to steer Asylum Aid at an important time in its 30-year existence. As Executive Director you will be responsible for delivering on our strategy for impact. You will oversee our work to increase access to expert, trauma-informed legal representation to those in the asylum, trafficking and statelessness systems and lead our policy and strategic legal work to achieve systemic change that contributes towards our vision.

You will line manage the Director of Legal Casework to oversee the provision of supportive and enabling leadership to Asylum Aid caseworkers so that they can continue to deliver high quality expert advice in complex cases, while being supported in their professional development and wellbeing. You will also manage and develop the work of our welfare advice team within the Westminster Advice Services Partnership and beyond, and work collaboratively with colleagues in the sector to build capacity and increase our impact. 

The ideal candidate, who may be legally qualified, will have experience of leadership in the charity/NGO sector and a sound understanding of the asylum, human rights and trafficking processes in the UK and the legal frameworks which govern the protection of refugees, survivors of trafficking and stateless people, and of the role of law in achieving system change.

We are looking for someone who is strategically minded and passionate about providing supportive and inclusive leadership to our expert team. You will be committed to our objectives and to the role which expert legal representation plays in enabling people in need of protection in the UK to obtain it.

As is the nature of this sector, the role may be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Helen Bamber Foundation Group CEO and surrounding team, the candidate should also be able to demonstrate knowledge of good self-care principles in an intense work environment and dissemination of those principles to junior members of the team.

Key Duties and Responsibilities

Leadership and strategy

·Be responsible, with the support of the Helen Bamber Foundation Group CEO, for the development, implementation and monitoring of Asylum Aid’s organisational strategy

·Provide leadership and strategic direction at Asylum Aid in accordance with its aims and objectives, with the support of the Director of Legal Casework

·Act as external spokesperson for Asylum Aid, maintaining and strengthening Asylum Aid’s position as a leader in the refugee rights, statelessness and legal aid sectors;

·Work collaboratively with others in the sector to promote and strengthen Asylum Aid’s work, identify and establish potential partnerships, with the support of the Director of Legal Casework;

·Work collaboratively with the Helen Bamber Foundation Group CEO and Executive Leadership team to drive the implementation of the Group strategic framework;

·Ensure that all reporting and monitoring requirements are met to support fundraising, contract compliance and monitoring strategic impact;

·Support the cross collaboration of the Asylum Aid team with the Helen Bamber Foundation team and play an active part in the management of the Helen Bamber Foundation Group.

Governance  

·Act as the Data Protection Supervisor with responsibility for data protection and cyber security within Asylum Aid

·Together with the Helen Bamber Foundation Group CEO and designated safeguarding leads, be responsible for child and adult safeguarding within Asylum Aid

·In collaboration with the Director of Legal Casework, ensure compliance by Asylum Aid with all legal and regulatory obligations, including the Legal Aid Agency contract, the Immigration Advice Authority and Solicitors Regulation Authority;

·Lead on the preparation and presentation of quarterly reports on Asylum Aid’s activities, strategy and risks to the Asylum Aid Board, the Finance and Fundraising Committee and the People and Governance Committee;

·Lead on the preparation of the Trustees’ annual report and ensure that monitoring and evaluation systems are adequate to enable reporting on Asylum Aid’s activities and impact.

Management and Supervision 

·Responsible for line management of the Director of Legal Casework and Welfare Advice service coordinator, and other team supervisors as required;

·Together with the Group Director of People, responsible for Human Resources and implementation of the People Strategy within Asylum Aid, including development and implementation of HR policies and procedures;

·Together with the Director of Legal Casework and team supervisors, drive the effective management and supervision of the Asylum Aid team and ensure that they comply with relevant professional standards and accreditation;

·Foster a supportive and inclusive team culture at Asylum Aid in which each member feels valued and supported to develop professionally and to perform to the best of their ability;

·Ensure the team’s well-being and that self-care practices are established and work in tandem with the Director of Legal Casework and supervisors to ensure trauma-informed ways of working.

Policy & Strategic Legal Work

·Together with the Group Director of Policy, identify policy priorities and coordinate the preparation of evidence and briefings drawing on Asylum Aid’s experience and expertise to influence system change;

·Build and maintain relationships and partnerships with sector colleagues to support joint strategic engagement including policy advocacy and strategic legal work;

·Work closely with the Director of Legal Casework and team supervisors to drive changes in the UK asylum, trafficking and statelessness systems through strategic legal work.

Finance & Fundraising

·Work closely with the CEO and the Helen Bamber Foundation Group Finance Team to set and manage budget(s) and general financial matters for Asylum Aid

·Together with the Director of Legal Casework and the Group Finance Team, establish systems for monitoring legal aid Work In Progress and billing, and securing casework income including legal aid, and inter partes income from judicial review cases;

·Work closely with the Helen Bamber Foundation Group Fundraising and Communications Team to secure funding for Asylum Aid from a range of sources including trusts and foundations, corporate philanthropy and major donors;

·Ensure that Legal Aid and other income is maximised, and targets are achieved.                                   

Other duties

·Manage the recruitment and supervision of volunteers where necessary in collaboration with the Helen Bamber Foundation Group Volunteers Coordinator;

·Support the Helen Bamber Foundation Group Facilities team to ensure the smooth running of the office and that the facilities meet the needs of Asylum Aid;

·Work outside normal office hours as required and travel in order to carry out the responsibilities of the post.

·To undertake any task that may be requested from time to time that may be consistent with the nature and scope of this post.

Essential Experience, Skills and Knowledge

•Experience of running a small to medium sized charity/legal NGO and/or legal department within the NGO sector (or other equivalent senior management role);

•Demonstrable experience of managing and leading a successful team and the ability to manage a growing team with mixed roles from team supervisors to administrative support staff, working co-operatively with colleagues to maintain transparency and effective working relationships within the team;

•Strong communication skills, with the ability to communicate effectively with people from a wide range of backgrounds

•Strong understanding of good governance including legal, regulatory and financial responsibilities;

•Ability to work with a range of stakeholders from trustees to external partners;

•Experience of leading and/or participating in organisational strategic planning;

·Experience of legal policy work within the human rights field and /or of strategic litigation, whether as an NGO claimant or legal representative;

•Experience of managing diverse funding sources and setting and implementing budgets;

•Experience of working in a service delivery partnership with other organisations;

•Experience of fundraising, especially grants from trusts and foundations;

•Sound working knowledge of the law and policy as it relates to immigration,  asylum, human rights and modern slavery/trafficking;

•Demonstrable understanding of the asylum and human rights sector in the UK;

•An understanding of the barriers migrants, refugees, and asylum seekers face regarding access to legal advice, reasons why they may become destitute and why this makes it more difficult to access advice and support; and

•The passion for working empathetically and supportively with migrants, refugees, stateless people and asylum seekers.

Desirable Experience

·Experience of managing the delivery of frontline casework with people in the asylum or trafficking systems

·Experience of tendering for and delivering publicly funded contracts e.g. LAA or local authority funding;

·Working knowledge of Legal Aid Agency contracts, including the delivery of casework and billing under a legal aid contract in the immigration and asylum category and/or the public law category;

How to apply 

The first stage is to complete on our online application form on our website by 10am on Monday 26th January 2026.

The website form will ask you to:

1.Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2.Upload your current CV

3.Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional, and this information will not be available to members of the selection panel.

For an informal conversation about the post before applying, please contact Alison Pickup, the current Executive Director.

Selection Process

We will invite candidates to an initial online interview on Tuesday 10th or Wednesday 11th February, followed by shortlisted candidates attending in-person interviews at our office in Old Street on Tuesday 24th or Wednesday 25th February.

We offer a guaranteed initial interview for refugees, stateless people and others with lived experience of forced migration, provided that they provide some evidence of relevant experience or skills in relation to the essential criteria.

We regret that we can only respond to applicants who make it to the interview stage.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

EQUITY, DIVERSITY AND INCLUSION

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from a range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma and of the housing and welfare system, who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the advice sector. We value experience gained overseas as well as in the UK.

We are also proud to be a member of the Experts by Experience Employment Network which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources which may help in preparing your job application.

Please complete the form on their website to request support and they will confirm if they can match you with a mentor to support your application.

As our Union Operations & Admin Co-ordinator, you’ll be the friendly face and steady heartbeat of JMSU. From welcoming students at reception to helping them find the support they need, you’ll make every interaction feel positive, accessible, and engaging.

Behind the scenes, you’ll keep our operations running smoothly - supporting day-to-day processes, ensuring our spaces remain welcoming, accessible and safe and, guiding our brilliant team of part-time student staff. With a focus on excellence, you’ll recruit, develop, and support them, empowering our students to grow in confidence, build new skills, and deliver exceptional service across JMSU in a positive, inclusive environment.

You’ll bring strong administrative experience, excellenaddt organisation, and a keen eye for compliance. If you’re proactive, people-focused, and energised by the buzz of a student-led environment, this is your opportunity to make a real impact at the heart of JMSU.

To find out more about this role, working for JMSU and to apply, please visit the 'work for us' section of our website.

Interviews will be held on either 28th or 29th January 2025

About JMSU

It’s our job is to make sure students get the most out of their University experience.  We put our students at the heart of everything we do – whether it’s empowering the student voice, planning events, helping to develop campaigns, providing them with opportunities to make friends and learn something new, and everything in between.

I IIf you’re on the lookout for a role in a friendly, hard-working environment which offers bucketloads of autonomy, support and fun, we want to hear from you. 

Taking Action on Inclusion  

At JMSU, we are dedicated to building a diverse and inclusive workplace. We're proud to be a welcoming, friendly and inclusive team and want all our people to feel safe and confident to be themselves and feel they belong.  

We are also not scared to admit this is a work in progress! We know the importance that students see themselves reflected by our staff team and we welcome applications from all backgrounds.  We particularly encourage applications from Ethnically Diverse candidates who are under-represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met.

You can read more about this and our commitment to Equality Diversity and Inclusion on the 'work for us' section of our website.

Don’t meet every single requirement? 

If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker - just make sure you get across why you think you're right for it and how the gaps may be approached. Even if not right for this role, you might be perfect for another.

We have some great staff benefits 

• Location, Location, Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
• Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
• Office goals: Our modern, open-plan office offers good space, staff chat and city views

• Hybrid Working: Enjoy the best of both worlds - mix up your working week between the office and your home space
• Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
• ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
• Flexibility: We offer a range of flexible working options for when life gets in the way of working 9-5, Monday to Friday, and are happy to consider any specific needs
• Every day is a school day: There’s plenty of learning and development opportunities to explore and help you grow, and we have access to all LJMU staff development
• Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
• Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
• Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
• Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidaysand others
• Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
• Nest Pension Scheme: We will contribute 6%
• Cycle to Work Scheme; good for sustainability, your pocket and your healthy lifestyle goals!

Visitor Experience Officer – Part Time 
Reference: DEC20258295
Location: West Norfolk - RSPB Titchwell Marsh PE31 and RSPB Snettisham PE31
Contract: Permanent
Hours: Part-Time, 15 hours per week
Salary: £25,847.00 - £27,594.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Are you a team player with a passion for connecting people to the natural world? This is your chance to make a real impact at two of Norfolk’s most spectacular RSPB reserves: Titchwell Marsh and Snettisham.

At Titchwell Marsh, you’ll find a vibrant destination that draws birdwatchers, nature lovers, and families year-round. Its stunning mix of habitats and unspoiled beach offers unforgettable opportunities to experience wildlife up close. Meanwhile, Snettisham is home to a globally significant estuarine landscape, renowned for two breathtaking spectacles: the winter skies filled with Pink-footed Geese and the mesmerizing wader displays of late summer.

As part of our Visitor Operations Team, you’ll work alongside the Visitor Experience Manager, Visitor Experience Officer, and a dedicated group of volunteers to deliver exceptional experiences across both reserves. This is a visitor-facing role, so outstanding people skills are essential. You will need to be experienced with professional use of social media.

Your key responsibilities will include:

• Supporting an inspirational events program that excites and engages visitors.
• Leading guided walks or workshops (or training to do so).
• Recruiting, training, and supporting volunteers, championing diversity and inclusion.

We’re looking for someone adaptable, enthusiastic, and ready to jump in wherever needed. This is a two-day-a-week role, with some weekends, early mornings, and evenings required (with time off in lieu).

If you’re ready to inspire others and help protect nature for generations to come, we’d love to hear from you!

Essential skills, knowledge and experience:

• Computer literate to include professional use of social media
• Excellent verbal and written communication skills.
• Ability to plan and prioritise workloads.
• A team player who can motivate and inspire people.
• Problem solving skills and ability to work on own initiative.
• Ability to manage and respond to customer needs and feedback.
• Ability to maximise opportunities for visitor engagement and income generation.
• Able to build and maintain strong working relationships.
• Basic ID skills in UK wildlife
• Proven experience of event delivery
• Proven experience of customer service

Desirable skills, knowledge and experience:

• Experience of managing and delivering against targets and KPI’s.
• Experience of analysing and interpreting data in a visitor experience environment.
• Successful experience of managing or supporting a team of staff and/or volunteers.
• Having contributed to a successful visitor project or visitor attraction.
• Working knowledge of Equal Opportunities and Diversity.
• Health & Safety in the workplace

Additional Information:

• You will need to hold a full, manual driving licence that is valid in the UK.
• There will be regular travel between the two reserves and occasional travel within the wider community.

Closing date: 23:59, Friday 9th January 2026
We are looking to conduct interviews for this position from 2 February 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Reports To: Head of Frontline Services

Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.

Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone] 

Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.

Salary - £34,320 pro rata

The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.

At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.

Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.

Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner

Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.

This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.

Purpose

As a key member of our Senior Leadership Team, reporting directly to the CEO, you’ll drive innovation and oversee the delivery of high quality services that empower students to thrive. You will lead the membership facing services and staff including the Advice Service, Opportunities team and Student Voice team.

Key Responsibilities

• Lead the strategic development of our membership facing services (Advice Service, Opportunities ad Student Voice).
• Operationally manage team leaders and staff fostering a culture of collaboration, inclusion and proactivity.
• Utilise data, research and feedback to identify student trends and introduce new interventions and initiatives.
• Oversee democratic processes, representation structures, and feedback mechanisms to amplify student perspectives and drive positive change.
• Developed policies and processes to enhance services and oversee an operational budget for the membership services.

We are proud to be supporting the leading independent grant making foundation in the west Midlands and Warwickshire, in their search for a Chief Operating Officer.

They nurture philanthropy, connecting people who care with incredible causes that matter. They help unlock the resources to tackle local issues, and support people and communities to thrive across the region.

They are recruiting for a new position, a Chief Operating Officer, to support the CEO, having overall accountability for the organisation’s operations. The COO will play a pivotal role in implementing their strategy, aimed at improving operational efficiency and diversifying income streams.

Chief Operating Officer 

£60,000-£65,000 + benefits  

Hybrid working, 2 days in the office in Coventry

The COO will ensure that ways of working are as effective as possible, enabling the team to meet their ambitions and modernise their internal operations and governance, freeing up capacity for the CEO to build strong relationships with donors and partners working with communities.

Key responsibilities include: 

• Play a central role as a member of the executive team in the overall leadership, strategic direction and governance of the Foundation. 
• Work with the whole team to implement the organisational strategy and business plan.

• Lead on the development of the grant making strategy, ensuring processes are efficient, compliant and deliver an outstanding experience for applicants and donors.
• Oversee the day-to-day operational management of the Foundation, ensuring systems, policies and processes are appropriate and effective.

• Oversee fundholder relationships, demonstrating value and impact whilst overseeing performance against programme delivery commitments.

• Oversee research, insight and impact inputs and ensure effective horizon scanning for emerging trends and technologies.

• Oversee HR and marketing strategies to strengthen the culture and visibility.

As COO, you will have a strong commitment to the mission and values of the foundation, with a passion for making a difference to the lives of people in the West Midlands and Warwickshire. You will need Senior management experience within a nonprofit, charitable or comparable grant-making organisation, evidenced by successful strategic planning and execution.

How to Apply 

To apply for the role, please upload your CV together with a supporting statement (of no more than 1000 words) onto the Prospectus website via the link below.  
  
Please ensure that you have included a telephone number, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.  
  
If you wish to apply using an alternative format, please contact Prospectus.  
If you would like to have an informal conversation about the role, please contact our retained partners. 
  
At Prospectus we believe passionately that a truly inclusive workplace leads to increased social impact. We are committed to supporting our clients build more inclusive teams. To understand how we are performing, we ask that you kindly complete the brief equal opportunities questionnaire when you submit your application via our website. Please be assured that your responses are kept confidential, separate from your candidate record, are not part of any application you make, and that the consultants never see individual responses to the questionnaire. 

Recruitment Timetable 

Deadline for applications: Sunday 8th Feb (midnight) 

Interviews with Prospectus: 24th Feb – 2nd March

First stage interviews with the foundation: 17th and 19th March

Second stage with the foundation: 24th March