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Actively Interviewing
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Job Title: Regional Operations Manager
Location: Midlands (flexible – with travel across delivery areas)
Reports to: Chief Operating Officer
Contract Type: 2 years fixed term contract, Full-Time
Salary: £40,000 pa
Start Date: March / April 2026
Role Purpose
The Regional Operations Manager will be responsible for the effective day-to-day delivery of The Skill Mill programmes, ensuring seamless coordination between The Skill Mill Supervisors, local Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager. The role will focus on operational excellence, stakeholder engagement, and the smooth running of activities that contribute to The Skill Mill’s social impact.
Key Responsibilities:
Operational Coordination
- Oversee and support The Skill Mill Supervisors to ensure the delivery of high-quality, safe, and impactful work programmes.
- Act as the central point of contact between Supervisors, Youth Justice Services, Pathways Advisors, and the Commercial Sales Manager.
- Monitor daily operations and resolve any operational challenges quickly and effectively.
- Ensure all work complies with organisational policies, procedures, and health & safety regulations.
Stakeholder Engagement & Relationship Management:
- Build strong, collaborative relationships with local Youth Justice Services and Pathways Advisors to support young people’s progression.
- Work closely with the Commercial Sales Manager to align operational delivery with commercial project requirements and client expectations.
- Represent The Skill Mill at operational and partnership meetings.
Performance Monitoring & Reporting:
- Track and monitor project progress, ensuring that targets for social outcomes and commercial delivery are met.
- Prepare and present operational performance reports to the Senior Management Team.
- Implement systems to measure quality, efficiency, and impact.
Team Support & Development
- Support and mentor Supervisors to maintain high standards of practice and delivery.
- Identify training needs and facilitate professional development opportunities.
- Foster a positive, collaborative, and accountable team culture.
Person Specification:
Essential
- Experience in operational or project management, ideally in a social enterprise, youth justice, or community development setting.
- Strong interpersonal and relationship-building skills.
- Proven ability to coordinate multiple stakeholders and workstreams.
- Excellent organisational skills with the ability to prioritise and work under pressure.
- Knowledge of safeguarding, youth justice, and/or working with vulnerable young people.
- Competent IT skills, including Microsoft Office and project management tools.
- Commitment to The Skill Mill’s mission and values.
Desirable
- Experience managing commercial contracts or community-based service delivery.
- Understanding of outcomes-based commissioning.
- Health & Safety qualification or equivalent experience.
Key Relationships
- The Skill Mill Supervisors
- Youth Justice Services
- Pathways Advisors
- Commercial Sales Manager
- Senior Management Team
- External partners and clients
About The Skill Mill:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
Senior Development Manager
Location: Cambridge, UK OR Remote, UK (with regular travel to Cambridge)
Salary: £55,000 - £60,000 p.a. (full-time equivalent, dependent on experience)
Basis: Permanent. Full-time, part-time or flexible
Eligibility: You must be eligible to work in the UK
The role
The Raspberry Pi Foundation is looking to appoint a senior fundraising and development professional to support our ambitious, global mission to democratise computing and AI education for all young people.
Reporting to the Vice President for Global Development, and working closely with the Chief Executive and other members of the leadership team, you will be responsible for developing and expanding partnerships with corporates, foundations, and individual high net worth donors. You will also lead on developing bids for contracts for educational services with government departments and agencies.
While this role is based in the UK, you will be part of a global fundraising team and you will have the opportunity to contribute to the development of our work all over the world. Alongside managing your own portfolio, you will manage a small team of fundraising and development specialists.
The ideal candidate will have a track record of successful fundraising and partnership development, ideally in the education sector. You will have a deep understanding of the funding landscape, particularly in the UK, although experience of working in other markets will be a distinct advantage. You will ideally have some experience of bidding for government contracts. You should have experience of building and supporting teams.
We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team of people who care about our mission and each other.
Responsibilities
Experience and personal attributes
We recognise that everyone has the potential for growth. We welcome applications from candidates who can demonstrate that they have some, but not necessarily all, of the experience and personal attributes listed here.
About us
The Raspberry Pi Foundation is an independent charity with a global mission to enable all young people to realise their full potential through the power of computing and digital technologies.
We empower schools to teach computer science and AI literacy through free curricula, classroom resources, purpose built software tools, and professional development for teachers. We inspire young people to become tech creators through the world's largest networks of coding clubs. We undertake original research that informs our work and which we use to advance the field of computer science education more broadly.
All of our resources and learning experiences are available for anyone to use at no cost. We are particularly focused on creating opportunities for young people who experience educational disadvantage and those who come from backgrounds traditionally underrepresented in technology industries.
Over the past decade, we have supported hundreds of thousands of educators and tens of millions of students. We have teams in six countries (India, Ireland, Kenya, South Africa, the UK and US) and partnerships with mission-aligned non-profit organisations in over 60 countries.
We are at the forefront of the global educational movement to expand access to computer science education and AI literacy. You can learn more about our work in our latest Annual Report.
Benefits
In addition to competitive salaries, we offer a wide range of benefits for all of our colleagues.
Timetable for applications
Closing date: 2 April 2026
Phone screen: Week commencing 6 April 2026
First interview: Week commencing 13 April 2026
Second interview: Week commencing 27 April 2026
Our recruitment process
All of our workplaces are inclusive spaces where we want people to feel respected, valued, and able to do their best work. We are committed to building teams that bring together people with a broad range of backgrounds, skills, and perspectives. That starts with our recruitment process.
Here's what you can expect:
We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Everyone appointed to a role at the Foundation will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Services
LinkAble Woking (Charity)
2 Board School Road, Woking, Knaphill GU21 5HE
£50,000 a year – Permanent, Full‑time
Job details
Pay: £50,000 a year
Job type: Permanent, Full‑time
Shift and schedule: Weekend availability
Location:
2 Board School Road, Woking, Knaphill GU21 5HE
Benefits
(Pulled from the full job description)
Full job description
About LinkAble
LinkAble is a charity in Woking supporting people with a learning disability and autistic people to create the life they want to live. Our vision is a world where they and their families are empowered and supported to live life to the full.
About the Role
This is a rewarding senior leadership role at an exciting time for LinkAble.
As Head of Services, you will join the Senior Leadership Team with the Chief Executive and Head of Finance. You will provide both strategic direction and hands‑on operational leadership, role‑modelling best practice and coaching staff across all children’s, young people’s and adult services. You will ensure services are safe, high‑quality, financially sustainable and continuously improving.
We have secured a two-year extension to our Short Breaks contract and expanded our adult services premises, creating strong opportunities for growth and innovation.
While the role oversees all services, you will directly manage children’s services day to day, supported by two Team Leaders. Adult services leadership is supported by the Adult Services Development Manager.
You will be responsible for:
You will play a key role in ensuring LinkAble stays sustainable, responsive and ambitious within a changing external environment.
About You
We are looking for a values‑driven senior leader with:
You will be a visible, approachable and inspiring leader, able to balance strategic thinking with hands‑on operational presence.
Working Pattern
Flexibility is required for occasional evenings, weekends, on‑call duty and to work during school holiday playschemes.
We are interviewing as applications are received.
Pay: £50,000.00 per year
Benefits:
Application question(s):
Work Location: In person
Only UK residents with the right to work in the UK should apply. The job is based in Woking, Surrey and candidates should live close by.
LinkAble supports people with a learning disability and autistic people to create the life they want to live.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Trusts and Foundations Fundraiser
Location: London, (2 days per week in the office)
Hours: Full time/Part time
Salary: £34,000 per annum
Reporting to: Trusts & Foundations Manager
Term: permanent
Aquilas is delighted to be partnering with a national children's charity to recruit a Trusts and Foundations Fundraiser to join their growing team.
About the role:
In this pivotal role, you’ll secure vital funding from charitable trusts and foundations, building strong relationships and crafting compelling cases for support.
You’ll lead on high-value applications, identify new funding opportunities, and play a key role in shaping our income growth. Working with a passionate, mission-led team, you’ll see the direct impact of your work every day. If you’re persuasive, and inspired by making a lasting difference for children, we’d love you to join us.
Main duties:
This is a brilliant opportunity for an ambitious Trusts & Foundations fundraiser who is ready to deepen their experience, work with high-value funders, and play a meaningful role in delivering life-changing impact.
As part of our Trusts & Foundations team, you will work closely with the Trusts & Foundations Manager and Trusts & foundations Officer to help deliver an annual income target of £700k–£750k. You’ll take ownership of a varied portfolio of trust and foundation relationships, building on warm funders while also researching and developing new prospects giving at the four- to six-figure level.
This role offers hands-on experience across the full trusts fundraising cycle — from research and relationship-building to bid writing, reporting and stewardship with strong support and clear opportunities to grow.
Experience:
Why join us?
To Apply:
To receive a candidate pack or arrange a confidential conversation, please contact:
Kieran McGorrian, Head of Not for Profit Appointments, Aquilas
Director of Commercial Services
Salary: £60,727
Location: University of Reading Students’ Union
Contract: Full Time – 37.5 hours per week (worked flexibly)
Are you ready to shape exceptional student experiences through vibrant and innovative commercial services?
Reading Students’ Union is seeking a progressive and values-driven Director of Commercial Services to provide strategic and hands-on leadership across all commercial services, helping to deliver outstanding spaces, services and experiences for the student community.
About Reading SU
Reading Students’ Union is an independent education charity led by, and for, students.
The Students’ Union is central to the University experience and works to support all aspects of student life for the 19,000 plus students studying at the University of Reading. Located in one of Britain’s top green spaces, the Students’ Union is an ambitious and diverse organisation, committed to supporting every student at Reading University in achieving personal success.
Reading SU sits at the heart of a thriving student community, with activities and initiatives inspired by students themselves. The Students’ Union is committed to promoting the interests and welfare of its members, representing their needs, and offering opportunities for personal development through a wide range of social, cultural, sporting and recreational activities.
This commitment to student experience also underpins the Union’s commercial activity. Reading Students’ Union’s venues, services and events are designed to be inclusive, welcoming and vibrant spaces where students can connect, feel a sense of belonging and create lasting memories. Guided by student insight, the commercial services play an important role in supporting the Union’s mission while enhancing student life across campus.
About the Role
Reading SU are thrilled to be searching for a Director of Commercial Services, a dynamic leader experienced in licensed trade, catering, events, and marketing. This role is not just about maintaining the status quo but about reimagining and diversifying the commercial services in line with student community needs.
The ideal candidate will be both strategic and hands-on, with an ability to develop Reading SU’s commercial services while also being involved in delivery of the operations.
The successful candidate will not necessarily come from the Higher Education sector but will be able to demonstrate a strong understanding of the trends, challenges and opportunities that shape student life and the Students’ Union sector. They will bring a sound understanding of charity governance and financial management, alongside the strategic and operational capability required to lead complex commercial services within a democratic, student-led organisation.
Reading Students’ Union offers an inclusive and engaging working environment and is passionate about developing its people. The organisation is committed to ensuring its workforce reflects the diversity of the community it serves, respecting individual identity and celebrating differences. Applications are encouraged from all candidates regardless of background, and Reading Students’ Union particularly welcomes applications from candidates from Black, Asian and Minority Ethnic backgrounds and from candidates with disabilities.
The SU offers a range of sector-leading benefits including enhanced leave, onsite nursery, occupational sick pay, access to campus facilities and winter shutdown over the Christmas period- a rare opportunity within the hospitality and commercial sector.
It’s a genuinely exciting time for Reading Students’ Union and we look forward to receiving your application.
Key Dates
Closing Date: Thursday 9th April, 12pm
First Stage Interviews (Remote): 20th April
Final Interviews (In-person): 27th April
Optional Q/A session with the CEO and Interim Commercial Director: 26th March, 12pm. Email to register (see below)
How to Apply
Please click 'Apply' to be redirected to our website, where you can download the Candidate Information Pack and apply.
For an informal conversation about the role and the application process, or to register to the optional Q/A session, please contact our recruitment partners at Atkinson HR Consulting. Their details can be found in the candidate pack.
The HR team is committed to the attraction and retention of a highly engaged and performing workforce that is committed to delivering our vision to see isolated communities changed by the love of Christ. We do this by nurturing a supportive and encouraging environment, where strong relationships are built, personal growth, innovation and creativity are encouraged, and performance achieved.
As our new Talent Acquisition Manager, you will be doing exactly that. You will drive the recruitment operations for placements for both UK and overseas staff, leading the team and taking ownership and responsibility to execute a best-in-class candidate experience.
The Talent Acquisition Manager will lead recruitment for us in support of our strategic goals in this area, partnering with hiring managers and offering innovative and creative advice and solutions on how to attract and recruit the best talent available. This is a managerial role that requires strong decision making and the ability to drive the department forward progressively, but still very much a position where you will be expected roll your sleeves up and take a hands-on approach to deliver first-rate talent for the organisation, and experience for our candidates. You will oversee all recruitment activity passing through the UK office, owning our ATS and line managing the Talent Acquisition Officer.
1. Talent Acquisition Strategy
2. Transactional Recruitment Management
3. Overseeing our selection processes to ensure the progression of suitably skilled applicants who meet our faith, vision, and values criteria
4. Envisioning and delivering new initiatives to attract and build our talent pipeline
5. Partnership
6. Management
7. Legal, finance and professional
8. Travel
Other duties as may reasonably be assigned by the Director of People and Culture including covering for other members of the team as required.
DIMENSION AND LIMITS OF AUTHORITY:
TASKS COMMON TO ALL MANAGERS:
CHRISTIAN VALUES, BELIEFS AND ETHOS:
As a Christian mission, MAF UK seeks staff who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements.All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days.
Location: Hybrid working with the requirement to work in the UK offices in either Folkestone or Cranfield.
Working Hours:Office open officially from 9.00 to 5.30pm (9-4pm on Friday). Hours to be agreed according to flexible working policy.
Salary:£48,500
Terms:
Hours: As a senior appointment at least 36 hours per week but in addition those required to achieve the agreed responsibilities, with a one-hour unpaid lunch break each day.
Flexibility will be required for working additional hours and travel to meet business needs or for travel or meetings on weekends or evenings.
This role involves some unsocial hours, weekend work and travel within the UK
Leave:Annual leave entitlement of 22 days per year plus eight paid public holidays per year.
Pension: Non-contributory pension scheme (10%) of salary on joining.
Additional Benefits:
Probationary and notice period:
Closing Date for Applications 22nd March
The client requests no contact from agencies or media sales.
We’re currently looking for a Workplace Services Technician, offered on a permanent basis of to help us deliver our mission. This a part time position working 21 hours per week with flexible days that suit individual needs while delivering on business needs. This role has high flexibility where the individual could choose three full time days, or four/five days with shorter days to fit around other commitments / personal preferences. This role will be mostly based in our London office with limited flexibility where practical.
What’s it like working at the IOP?
The IOP is a friendly, inclusive, and ambitious organisation. Diversity and inclusion, being data led, and open approach are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
Some of our benefits include:
The Role
What will I be doing?
You’ll be responsible for a range of activities, including:
Projects you may work on include:
Who will I work with?
You’ll work closely with a range of colleagues and stakeholders, including:
Ideally, we hope you’ll apply if you bring:
Essential:
Nice to have:
At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, as long as the business needs are being met and that team connections are maintained.
You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organization we meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
Salary: £51,065
Contract: 6-month FTC
Location: London Hybrid
Closing date: ASAP
Benefits: Employee assistance programme, Life assurance, Health cash plan option
We have a great opportunity for a Head of Proposition Development, reporting to the Chief Fundraising & Marketing Officer, working for Sense, a charity that empowers people with complex disabilities, to live connected, fulfilled and independent lives.
This is an exciting chance to join a newly created directorate at a pivotal moment, as the organisation launches a bold new strategy. You will play a key role in shaping compelling, emotive and transformational propositions that inspire major supporters and enable fundraisers to secure significant income for life?changing work.
As part of this exciting role, you will work across a large and complex organisation to develop persuasive strategic narratives, build robust impact frameworks, and innovate new ways of showcasing programme delivery. You will collaborate with senior leaders, programme teams and fundraisers to create strong cases for support, embed proposition development processes, and lay solid foundations for long?term income growth.
To be successful as the Head of Proposition Development you will need:
If you would like to discuss this role with us please contact us and quote the reference 2914AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Salary: £64,093
Contract: Permanent
Location: London Hybrid, 2-3 days per week in Angel office
Closing date: ASAP
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan
We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives.
With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters.
As a skilled communicator, you’ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities.
To be successful as the Head of Philanthropy you will need:
If you would like to discuss this role with us, please contact us and quote the reference 2908JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
About the role
We are excited to be recruiting a Programme Manager to join The Scholars Programme team. This role will be central in ensuring high quality programme management and oversee effective stakeholder stewardship across multiple geographical areas.
Programme Managers work closely with each other, reporting to the Head of Programme Management, to ensure excellent programme delivery across the UK. Each Programme Manager will manage a team of Programme Officers, who each manage a cluster of school-PhD tutor relationships. Programme Managers oversee all aspects of programme delivery by Programme Officers, ensuring key performance indicators are met. They will coach and support their team to deal with complex and sensitive issues from schools and PhD Tutors, becoming directly involved as a point of escalation. Programme Managers will be responsible for school retention targets and will identify opportunities to promote The Scholars Programme. They will directly deliver aspects of our provision including PhD tutor training, university events and tutor assessment centres. Programme Managers also lead collaborative work with other teams, providing strategic insight and oversight of joint processes to ensure information is disseminated and key actions are taken by the Programme Management team.
The role requires a driven and dynamic team player, with experience of success in programme management. They will be positive and pro-active in finding solutions, with a commitment to delivering excellent standards. They will champion the charity’s values and embody them in interactions with colleagues and partners.
While this role can be based in our London or Leeds offices, or be fully remote, it will involve some travel to deliver programme events at our different university partners and to attend in-person team days.
About you
The role will best suit someone who:
We support less advantaged students to access the most competitive universities and succeed when they get there.



The client requests no contact from agencies or media sales.
Salary: £45,000 - £50,000 FTE (3 days per week pro rata - £27,000 - £30,000)
Contract: 6-month FTC – 3 days per week. Must be able to start ASAP
Location: Hybrid – on average 1 day per week Tooting
Closing date: ASAP – applications reviewed on a rolling basis.
Benefits: 25 days holiday (pro-rata), Personal annual training budget, Employee Assistance Programme
We have a great opportunity for a Project Manager – Capital Works & Compliance, working for a small but mighty youth-focused social enterprise that empowers young people from low-income backgrounds to build enterprising futures. Reporting to the Chief Executive Officer, this role is ideal for someone who thrives in a hands-on environment and is motivated by the chance to directly influence the safety, quality, and long-term sustainability of a community-driven workspace supporting young entrepreneurs.
As part of this role, you lead the planning, coordination, and delivery of a portfolio of capital works projects, maintaining strong oversight of budgets, risks, stakeholder communications, and project governance.
To be successful as the Project Manager you will need:
If you would like to discuss this role with us please contact us and quote the reference 2882HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period.
Job Purpose:
The Director Executive Assistant supports far beyond administrative coordination - they act as a strategic partner, anticipating needs, streamlining decision making, and ensuring the Executive and or Director’s time is focused on the highest impact priorities.
The postholder will pre-emptively maintain and refine internal processes while coordinating internal and external resources to expedite workflows, and to plan and orchestrate work to ensure priorities are met, organisational goals are achieved, and best practices are upheld.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London – hybrid, 3 days per week in London Office including Wednesdays (may require additional in office days when needed) and occasional international travel
Salary: £46,784.49 - £57,181.04 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Knowledge, Skills & Experience:
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.
You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards.
This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.
This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.
To succeed in this role, you will be:
Resilient and calm under pressure
A strong communicator and confident decision-maker
Flexible and proactive in a fast-paced and evolving environment
Organised, responsive, and capable of leading others through change
You’ll also bring experience of delivering advice and working with diverse client groups.
The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.
Role profile
Team Leadership & Line Management
Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners
Conduct regular supervision, appraisals, and performance reviews.
Support with recruitment, induction, and development for advisers and supervisors.
Promote a culture of collaboration, learning, and inclusion.
Service Delivery Oversight
Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).
Monitor session flow and respond to operational pressures and safeguarding issues.
Manage rota planning and resource allocation in response to demand.
Quality & Compliance
Oversee quality assurance and ensure advice meets Citizens Advice standards.
Conduct case checks, Independent file reviews, and support remedial action where needed.
Promote continuous improvement and respond to client feedback or complaints.
Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
Technical Support & Guidance
Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers
Ensure technical knowledge is shared and updated across the team.
Contribute to internal training and CPD activities.
Training & Development
Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.
Monitor attendance at refresher events and promote a learning culture.
Liaise with internal trainers to coordinate support and capacity building across teams.
Ensure own training and professional development is kept up to date in line with role requirements.
Service Development & Data Monitoring
Use data, KPIs and trends to inform improvements and plan service delivery.
Support the development and implementation of new projects and funding bids.
Engage with partners and stakeholders to extend service reach and impact.
Research and campaigns
Assist with research and campaigns by providing information on clients' circumstances and current issues faced
Provide statistical information on the number of clients and nature of cases and provide regular reports to management.
Monitor service provision to ensure that it reaches the widest possible client group.
Alert other staff to local and national issues and campaigns.
Person specification
Essential:
At least 1 years’ experience supervising advice services or managing advice teams.
Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).
Proven ability to manage people and deliver operational leadership.
Experience conducting case checks and applying Citizens Advice quality standards.
Strong interpersonal and problem-solving skills..
Have access to a vehicle and be willing to travel to locations across Doncaster
An understanding of local and national issues that may affect those accessing the service provision
Desirable:
Experience of building relationships with partners and external organisations
Experience of working within a community setting
Proven experience of working towards and achieving targets and running funded projects
Experience of providing advice
Familiarity with Citizens Advice systems and service models.
In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Terms and conditions
Full time salary £28,000 - £31,700 per annum depending on experience
Hours - 37 hours per week with some requirement for out of usual office hours remote supervision
A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days.
What we give our staff
We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.
At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:
Access to the Cycle to Work scheme, promoting healthy, sustainable travel
Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy
A tailored induction and ongoing training, with opportunities for continuous professional development
A collaborative, supportive team environment with regular peer support and knowledge sharing
The option to join our pension scheme through NEST, including employer contributions to support your financial future
Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.
Our values
We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.
We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.
We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.
3 things you should know about us
1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.
2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.
3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.
How Citizens Advice Doncaster Borough works
We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.
We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff. Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.
We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.
Overview of Citizens Advice
The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.
This role sits our network of independent charities, delivering services from
over 600 local Citizens Advice outlets
over 1,800 community centres, GPs’ surgeries and prisons
They do this with:
6,500 local staff
over 23,000 trained volunteers
Job Overview
The Social Value and Community Manager will develop, drive and deliver a strategic programme of social value, community partnership and sustainability initiatives for The Fitzrovia Partnership (a Business Improvement District). This is a newly created role to join the TFP team and provides an exciting platform to develop a fully-functional programme in response to growing demand from our member businesses and partners, building upon nascent foundations and aligned to our wider strategy. It is an opportunity to enhance our reputation with external stakeholders, and directly contribute to our commercial success.
Key Duties and Responsibilities
· Develop and execute TFP’s Social Value Strategy, aligned with the wider mission of the organisation and our strategic objectives, by setting measurable goals and targets for social value and sustainability performance.
· Developing social value and sustainability data collection, measurement, and reporting capabilities that demonstrate tangible impact to customers, stakeholders, and the market
· Championing social value delivery on customer contracts, including designing and managing community partnerships, volunteering programmes, and social value commitments
· Driving practical sustainability initiatives and practices in collaboration with colleagues.
· Maturing our community partnerships across the business and building ESG awareness and capability among our member businesses (for example Community Grants programme, corporate volunteering matching).
· Collaborate with cross-functional teams within TFP to integrate social value and sustainability principles into the our daily operations and decision-making processes.
· Lead efforts to help our member businesses and partners to reduce environmental impact and improve social responsibility.
· Creation of a Fitzrovia Community Investment Fund.
· Monitor and evaluate ESG and sustainability performance against industry standards and benchmarks.
· Stay up-to-date with social value and sustainability trends, regulations, and best practices to achieve continuous improvement.
• Design and manage services that are efficient, evidence based, and reflect best practice.
• Apply high quality service design and project management to all operational programmes.
• Encourage creativity, innovation and learning from other districts and sectors.
• Build effective working relationships with councils, partners and member businesses to build a good understanding of their requirements and ESG objectives, and maintain regular contact with member businesses.
• Ensure consistent and accurate use of the business CRM.
Person Specification
Skills, Knowledge and Experience
· A formal qualification in a related field (i.e Social Value, ESG, sustainability) or equivalent work experience.
· Previous first-hand experience in the innovation, design and delivery of ESG and sustainability leading edge initiatives.
· Proven expertise of ESG and sustainability principles and their application to operational services.
· Proven evidence of delivery of projects and initiatives – we are looking for those who create the ideas and concepts and who can then deliver on them!
· Strong experience of partnership relationship management.
· Strong project management skills, with experience delivering multiple workstreams to fixed timelines and budgets.
· Experience working with local authorities, statutory agencies, and private sector partners desirable.
· Confident use of IT systems and digital tools to support operational management, reporting, and productivity, including CRM systems.
· Strong written and verbal communication skills, including report writing and briefing senior stakeholders.
· Understanding of local government structures and how different city stakeholders operate and interact.
Personal Attributes
· Delivery-focused and accountable, with a strong sense of ownership for outcomes.
· Creative mindset, willing to challenge and try new ventures.
· Collaborative and approachable, able to work effectively across teams and organisations.
· Personable, and able to build and maintain strong working relationships.
· Strong alignment with The Fitzrovia Partnership’s values of Ambition, Excellence, Impact, Integrity, Collaboration, and Innovation.
How to Apply
To apply for this role, please send a max 2-page cover letter and CV through to Jenny George. Shortlisted candidates will be invited to interview in mid April. The interview process will include a presentation on a specific task that will be circulated beforehand.
We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions or require reasonable adjustment/s to any part of the selection process, then please contact Jenny.
The client requests no contact from agencies or media sales.