Arts, Culture, Heritage Jobs
We have an exciting opportunity for a passionate conservation professional to join the Trust and play a key role in the care and conservation of our outstanding churches, a fascinating and unique collection of highly listed historic buildings.
Churches Conservation Trust is the national charity protecting historic churches at risk, ensuring they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.
As a Conservation Projects Manager and a key member of the national Conservation team, you will work with experienced consultants and skilled craftspeople, with national and regional colleagues, volunteers, local partners and stakeholders to develop and manage a range of holistic, conservation and new use projects, from inception to completion, and providing professional advice and support to community led projects. You will lead on all capital, conservation and maintenance, programmes in the region.
You will have expertise and specialist knowledge in the field of historic building repair and conservation, and a proven track record of project management (client side) in the heritage sector. You might be a Building Surveyor, a Conservation Architect, an Estate Manager, or a Project Manager, in this continually varied and unique role you will be working on some of the most significant historic buildings in the country. As you’ll be working on projects across the region, but not exclusively, it is essential you have a full driving license.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
If you have any questions, please contact us.
The closing date for receipt of applications is 8am on Monday 17th June 2024.
The interviews will take place in Northampton on Tuesday 25th June. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Could you be New Writing North’s next Senior Marketing and Communications Manager? After 10 years, our current postholder is leaving for new adventures and their departure has created an opening. We seek a full-time Senior Marketing and Communications Manager to join our small, busy and creative team at NWN. This is a great opportunity for someone with at least three years’ experience in a similar role, who has an interest in contemporary literature and is looking to develop their career in the creative industries. It’s an exciting time to join the organisation as we develop new audiences and work towards creating a Centre for Writing and Publishing in Newcastle upon Tyne.
This role is central to NWN providing marketing support across all of New Writing North’s varied programme, including international literary prizes, young writers’ groups, and festivals and events. You will also shape the marketing and communications and audience development strategic plans and, will work closely with colleagues from different programme teams developing relationships with audiences and stakeholders online. The ideal candidate will have expertise in marketing and communications, and especially digital marketing and its potential for developing audiences. You will be a creative self-starter with a willingness to engage with audiences and to devise, test and evaluate new marketing initiatives.
Our mission is to bring people together through writing, reading and engaging in ideas, deepening mutual understanding and encouraging creative habits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us:
Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:
Benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Breakfast/snacks
Reports to: Chief Commercial Officer
Based: Battersea Park
Salary: £40k to £45k
Contract: Permanent, Full Time
Work Arrangement: 40 hours per week, Hybrid Working Pattern
DBS: Basic
Role Overview:
Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers.
This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired.
Main Duties/Responsibilities:
- Conduct research and analyse customer feedback and data to identify areas for improvement
- Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels
- Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
- Develop and roll-out relevant training models
- Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives
- Collaborate with marketing to improve digital customer service
- Monitor success and champion opportunities to consistently improve the brand experience
- Visit all services within Enable to assist with research, process implementation and relationship forming
The successful candidate will have:
- 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
- Initiative and motivation to work autonomously and drive change within the business
- Excellent interpersonal and communication skills to interact with internal and external stakeholders
- Confidence and creativity to bring new ideas to the table
- A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it
- Experience in motivating staff
- A flexible approach to working onsite in a variety of different environments
- Empathy, patience and approachability
- Ideally have read Unreasonable Hospitality!
This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Liverpool Philharmonic, one of the largest music organizations in England, is seeking an experienced Trust and Foundation Fundraising Manager. In this vital role, you will develop and implement strategies to grow revenue from Trusts and Foundations to support of our pioneering music education, health, and community engagement programs.
As a key member of our development team, you will craft compelling proposals and materials that articulate the profound impact of our work. Your exceptional written skills will be instrumental in raising funds. This is an opportunity to represent an organization deeply committed to using the transformative power of music to enhance lives.
Key Responsibilities:
- Develop and execute a strategic fundraising plan to grow revenue from trusts and foundations, building on the organization's current annual income of approximately £800,000 from these sources.
- Conduct prospect research to identify new funding opportunities aligned with the Liverpool Philharmonic's mission and programs.
- Craft compelling proposals, reports, and other materials that articulate the impact of Liverpool Philharmonic's work and make a persuasive case for support.
- Manage a portfolio of existing and prospective trust and foundation funders, cultivating strong relationships through exemplary stewardship and communication.
- Collaborate closely with the Head of Philanthropy and other colleagues to align fundraising efforts and ensure a cohesive donor experience.
- Represent Liverpool Philharmonic with professionalism and passion, serving as an ambassador for the organisation's transformative work through music.
Requirements:
- Minimum of 2 years of successful trust and foundation fundraising experience, with a track record of securing significant grants.
- Exceptional written and verbal communication abilities, with a talent for crafting persuasive proposals and materials.
- Strong project management and organizational skills, with keen attention to detail.
- Proficiency in budget development, financial reporting, and data analysis.
- Genuine enthusiasm for music and an appreciation for Liverpool Philharmonic's artistic and community impact.
- Self-motivated, with the ability to work independently and manage multiple priorities.
- Collaborative team player with outstanding interpersonal skills.
Key Information:
- Salary: £33,500 per annum (pro-rata if part-time)
- Employment type: Full or Part time, Permanent
- Hours of work: The contracted hours for this post are 35 hours per week, but part-time work will be considered for the right candidate. Normal office hours are Monday – Friday, 9.30am to 5.30pm but working flexibly across evenings and weekends is sometimes required. There is the option to work from home up 2 days per week, depending on the business needs.
- Holidays: 26 days (pro-rata if part-time) plus bank holidays
- Place of Work: The normal place of work is Liverpool Philharmonic Hall with flexibility for some remote working. Working flexibly across evenings and weekends is sometimes required.
Benefits:
- Complimentary Staff Tickets
- Health Cash Plan
- Pension
- Training and Development
- Service Awards
- Discounted Staff Parking
- Rail and bus services
- Cycle to work
The client requests no contact from agencies or media sales.
Cambridge Arts Theatre Trust is an independent theatrical charity. We exist to inspire and nurture a lifelong love of the performing arts and to secure the future of the Theatre for generations to come.
There is nowhere quite like Cambridge Arts Theatre, a thriving venue in the heart of historic Cambridge, run by a team with a clear vision of what it takes to sustain and grow a major artistic institution.
Role Definition
The Development Department is responsible for securing revenue and project income from funding sources including individuals, businesses, trusts and statutory organisations to support the Theatre and its work. In addition, the team is embarking on a multimillion-pound capital fundraising campaign to completely refurbish its auditorium and build a new 200-seat second space within the existing building.
The Membership Manager’s key responsibilities are to increase income through our Supporters’ Circle membership scheme, manage relationships and the delivery of benefits to our Corporate Partners, and provide exceptional technical, organisation and administration skills to support the work of the department. You will play a significant role in a small, dedicated team at an exciting time in the Theatre’s history.
If you are a motivated individual with a passion for sales, data analysis, and member engagement looking to make a real difference through your work, we would love to hear from you!
This is an exciting opportunity to play a crucial role in the NT’s new Stories Start Here campaign. The Senior New Partnerships Manager will play a pivotal role in securing new partnerships for the Corporate Development team, and leading our new business efforts by identifying, cultivating and securing new partnerships at the six and seven-figure level as well as playing a crucial role in the wider team’s endeavours to secure and uplift corporate partnerships.
The successful candidate will have the following:
- Proven track record of personally soliciting corporate partnerships at the six-figure level and above.
- Experience of dealing with C-suite individuals and senior volunteers.
- Ability to build strong, authentic relationships with supporters, stakeholders and colleagues at all levels.
- Experience of line management.
- Experience of budget setting and monitoring.
- Excellent personal presentation and communication skills, and attention to detail.
If that sounds like you, this may be the role for you!
The closing date for the receipt of a completed application is Friday 7th June at 12 noon
The client requests no contact from agencies or media sales.
Are you a Grants & Contracts Manager looking for an exciting new hands-on opportunity? Are you available immediately or on a short notice period? If so, read on…
My client, a leading arts charity is looking for a Grants & Contracts Manager to bolster their finance team on a permanent basis.
This is a hybrid role, with 2 days in the office per week.
The main responsibilities of the Grants & Contracts Manager role are:
- Lead on various grant, bursaries and non grant programmes
- Manage finance processes for grants commissioning tenders
- Preparing weekly journals and monthly grants cash flow forecasting
- Manage the Grants Officer
My client is looking for:
- Qualified or part qualified accountant
- Experience working in a similar role within a finance department
- Proven grants management experience
- Experience managing at least 1 person
Applications are under constant review and the post can close early if the right candidate is found. Please apply immediately if this role is of interest.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
I’m looking for an experienced & diligent Communications Manager to join a multifaceted arts & community charity, based in numerous centres across London. You will bring an understanding of London arts scenes, ideally the alternative arts scene. The role can be offered as either part-time, or full-time, and is permanent.
- Web & social media management
- PR, press relations
- 3 / 4 or 5 days a week
The charity operates as a solution for otherwise vacant property, through charitable occupation. This can range from short term 18 months to 3 years or longer term 3 – 10 years. They currently have over 500 affordable artist workspaces, and 5 project spaces where they provide a programme of arts and educational events.
As Communications Manager you will be responsible for the smooth running of the website, creating compelling content and taking a lead role in the delivery of proactive media relations. I’m looking to speak to a strategic thinker who can see the bigger picture, manage multiple projects, but also has strong attention to detail diligently managing creative outlets such as their online presence and creative posters and flyers.
If this sounds like you and you’re keen to hear more, please do get in touch ASAP!
- Salary £35,000 – £39,000 pro rata
- Working either 3, 4 or 5 days per week, in a permanent role.
- Location: London based. Work from home, Woolwich or Peckham. However, each site is currently temporary, and the charity operates across multiple sites. Expected to visit different London centres for centres meetings, as well as events.
- Expectation to attend 4 or more events per month outside of working hours.
- Benefits: Holiday Entitlement (as well as Christmas period and bank holidays), Pension Scheme (you can opt out if you wish to). Commitment to your development, with quarterly meetings to discuss ongoing progress, address issues and revaluate objectives.
Applications will be reviewed on a rolling basis, however the firm closing date for full applications is Friday 24th May 9am.
level= are proud to be supporting CIMSPA in their search for a new Head of Workforce Policy. CIMSPA is a professional development body dedicated to the sport and physical activity sector in the UK.
CIMSPA's mission is to inspire the nation to become more active by supporting, developing and enabling professionals and organisations to succeed.
The role of Head of Workforce Policy will be responsible for developing and managing new and effective partnerships with people and organisations that are essential to the delivery of CIMSPA's strategic aims. They will align the partnerships to their existing policies and work with them to ensure those policies are fit for purpose, engaging, and supporting the delivery of CIMSPA's strategic objectives.
- Salary ranging from £41,790 to £56,195 per annum
- Hybrid working model allowing a balance between the head office in Loughborough and home working
- Be part of a company that values diversity and inclusivity
The Role:
As our Head of Workforce Policy, you will:
- Develop and manage new partnerships that align with CIMSPA's strategic objectives
- Work with existing partners and the wider governance structure to review and develop new policies
- Represent CIMSPA in strategic discussions with government departments and other bodies
- Drive the CIMSPA policy team and manage our relationships with international partners
- Develop, sustain, and enhance close working relationships with CIMSPA systems partners
- Manage teams and work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.
The Candidate:
The ideal candidate for the Head of Workforce Policy role should have:
- A background in developing policies, procedures and operational plans in the sport and physical activity or allied sectors
- A background working in a senior management or leadership position
- A background working in coordinating, managing, and chairing meetings of multiple stakeholders
- Ability to think strategically and translate that into detailed project and operational plans
- Excellent interpersonal skills and excellent written English
The Package:
- Salary ranging from £41,790 to £56,195 per annum
- Hybrid working arrangements
- Unlimited holidays plus bank holidays
- Life assurance
- BUPA Cashplan
- Enhanced maternity, paternity, adoption and surrogacy leave
- Monthly healthy living allowance of up to £30 per month.
CIMSPA believe in creating a work environment that is enjoyable and rewarding. They offer more than just the basics, with benefits such as one-to-one time with their CEO, quarterly staff awards, flexible working, employee of the year award, regular team events, funded qualifications, and a personalised development plan. They are committed to building an inclusive and diverse workforce, and ensure a fair and non-biased procedure in their recruitment practices.
To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.
We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is Monday 10th June 2024 at Midday, and the deadline for submission of the work-related questions is Wednesday 12th June 2024 at midnight.
If you have any accessibility requirements or would like to understand our process further, please contact
Similar roles include Policy Manager, Strategic Partnership Manager, Workforce Development Manager, Head of Policy Development, or Senior Policy Officer, this Head of Workforce Policy role could be the perfect fit for you.
Philanthropy Manager
Advancement
Full-time
Permanent
£42,400 per annum
Application deadline: 12pm (midday) on Monday 3 June 2024
About us:
The British Museum is one of the world's best-known and most-visited museums in the world and it is free and open to all. The Museum looks after an extraordinary collection of objects that span time, culture and continents. Its eight million objects allow us to explore the diversity of human cultures and our common humanity.
The Advancement Department plays a vital role in advancing the Museum's mission, reach, and impact, fundraising for an array of exciting projects and activities. You will be joining the Philanthropy Team which has a track record of securing donations from a variety of supporters including philanthropic individuals and charitable foundations.
With bold plans for the future and Dr Nicholas Cullinan starting as Director this summer, it is an exciting time to join the Museum.
About the role:
Reporting to the Head of Philanthropy, this post plays a key role in securing and stewarding major gifts from individuals and private trusts and foundations. You will be managing and actively developing existing donors, as well as proactively identifying and cultivating new donor opportunities. The role will involve attending cultivation and stewardship events as well as liaising with the prospect research function and wider Philanthropy team. You will also be responsible for managing and developing one Philanthropy Officer.
About you:
The successful candidate will be an effective face-to-face fundraiser with experience of securing high value donations and managing the full lifecycle of significant donor relationships.
You will be highly motivated and able to work under pressure to meet deadlines and financial targets, with excellent communication and people management skills. Strong administrative and organisational skills are essential for this role.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Are you passionate about preserving history and engaging with communities? We are currently recruiting for a dedicated Development Manager to spearhead this charities Individual Giving efforts. If you're ready to make a tangible impact and drive growth while enjoying a fulfilling career journey, this opportunity is for you!
Job title: Development Manager (Individual Giving)
Organisation type: Heritage charity
Salary: £35,000 to £40,000
Location: Greenwich, London
Why You Should Join Us:
- Collaborate with a team passionate about preserving heritage and history.
- Benefit from ongoing career development training and progression opportunities.
- Immerse yourself in a supportive organisational culture that values diversity and inclusivity.
This Role:
As their Individual Giving Development Manager, you'll play a pivotal role in driving growth and engagement within their supporter base. Here's what you'll be doing:
- Lead the acquisition, retention, and growth of Individual Giving, focusing on unrestricted income.
- Develop and deliver inspiring Regular Giving appeals tailored to their supporters' motivations.
- Manage high-level donor relationships and secure major gifts to support their cause.
- Collaborate across teams to enhance visitor giving through innovative approaches.
- Drive the prospecting process to expand their supporter network.
- Develop and implement an integrated communications plan for Individual Giving activities.
Experience, Skills, and Knowledge Required:
- Significant fundraising experience in a professional capacity.
- Proven success in managing donor portfolios and securing major gifts.
- Familiarity with regular giving and patron programmes.
- Excellent project management and organisational skills.
- Experience in the arts and heritage sector is advantageous.
- Excellent communication and interpersonal skills.
- Ability to work independently and under pressure.
Ready to embark on an exciting journey with us? Apply now.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Exciting opportunity to join Diverse city in the newly created role of Development Manager to act as the key point of contact for matters relating to the development and implementation of their fundraising strategy supporting the Senior Leadership team.
Please view our candidate pack for full details of the role responsibilities and skills and experience required. The pack is also available in BSL and Audio format. The candidate pack is available as an application resource below or when you click on Quick Apply.
Job Responsibilities
Key areas include:
- Trusts and foundations
- Individual and corporate giving
- Event planning
- Good practice, such as ethical fundraising
- General
Trust and foundations
- Update the trusts and foundations database and managing the pipeline of activity
- Prepare tailored applications to trusts and foundations
- Manage reporting deadlines to funders
- Work closely with the artistic teams and Executive Director to shape proposals
- Create budgets working with the Executive Director, Finance Director, Artistic Directors and Project Leads
Individual and Corporate Giving
- Create individual giving schemes, exploring the potential for new initiatives such as membership and legacy programmes
- Cultivate relationships with potential individuals and steward donors
- Research potential corporate supporters – both corporate social responsibility (CSR) and sponsorship
- Pitch to potential donors and supporters
Event Planning
- Create a programme of cultivation events which could:
- thank and nurture existing donors
- act as a precursor to giving
- introduce individuals and companies to potential campaigns
- begin new relationship development
Good practice, such as ethical fundraising
- Development of an ethical fundraising statement, in partnership with Executive and Board
- Ensure compliance with fundraising regulations
- Supporting team in being part of a fundraising culture
General
- Day to day management of fundraising budget, creating and monitoring income targets and delivering compelling company messaging around charitable giving on and offline.
Ideal candidates will have skills and experience as shown in the candidate pack including:
- Evidence of alignment with charity’s vision, mission, values and commitment to equality, diversity and inclusion.
- Lived experience of disabling or marginalising barriers.
- Understanding and experience of performing arts landscape, key figures, organisations and funders.
- A curious, inclusive, flexible and collaborative working style with proven ability to work as part of a team across all levels..
- Clear communicator, team player, tolerant of other views.
- Fundraising track record, delivering against targets (in a similar sized arts or not-for-profit) and of securing significant donations at the five-figure level or more.
- Experience of monitoring and reporting against targets and managing budgets.
- Adept at supporting and structuring negotiations and at building relationships with stakeholders including Arts Council England.
- Thorough knowledge of the relevant fundraising legislation, regulations and financial issues and fundraising obligations of arts charities/Arts Council National Portfolio Organisations.
- Strong literacy, administrative, time management and organisational skills.
- Proactive approach to continuing professional development.
- Experience of dealing with public sector organisations at a senior level.
- Membership of relevant educational and/or professional bodies.
To Apply
Please submit your CV, and one side of A4 or record up to 3 minutes of audio or video telling us why you fit this role. The link for video upload is in the candidate pack
People from the global majority, who are LGBTQIA+, disabled and/or from working class or low socio-economic backgrounds are particularly encouraged to apply.
We guarantee interviews to all candidates identifying as D/deaf or disabled who meet the person specification outlined
Please review the candidate pack before applying. There are links within the pack if you want to submit a video or request an alternative version (BSL and Audio available).
The cover letter/one side A4 supporting statement or video is an essential part of the application.
Diverse City is a performing arts company where social justice and culture meet.
The client requests no contact from agencies or media sales.
Working within the IT Department, the Senior Support Analyst is the primary resource responsible for advanced 3rd line support of our systems, infrastructure, and networks. This covers both troubleshooting complex issues as they arise, as well as handling system implementations, maintenance, and configuration changes. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. In particular you will be responsible for the management of the broader Somerset House wired and wireless networks, resolving network issues, configuring switching, routing, and firewalls. You will lead on the provisioning of IT infrastructure for events and be responsible for the onboarding and continued service delivery of IT and communications services in resident offices and member spaces.
You will work across a range of technologies and systems, from desktops to server to SaaS, maintaining ownership of support cases and project work from start to finish. Additionally, the role will participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
What we are looking for:
- Advanced management, maintenance, and configurations of our large site wide network, and to be the point of escalation when there is a service delivery issue. The Cisco Meraki network consists of over 6,500 wired data ports, 335 wireless APs, 179 switches, and carries up to 7,000 clients a day.
- Advanced management, maintenance, and configurations of our additional infrastructure including our on-premises server estate, hybrid Active Directory, Microsoft 365 tenant, and various SaaS solutions.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all tenanted spaces, including those areas occupied by the Trust.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all event spaces as required by specific event requirements. This includes large scale public events run by the Trust with up to 3,000 audience members, and private hire events from our commercial events clients.
- Deal with and resolve escalations from the Support Analysts for residents, members, event partners, and Trust IT support issues and requests, ensuring that services are provided to the agreed standards.
- Resolve all reported IT issues in a professional and timely manner, documenting all activity on the service desk ticketing system, conforming to SLAs, and adjusting priorities to deal with urgent issues and requests.
- Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Escalations to external vendors are rare and it is expected that almost all cases would be resolved inhouse.
- Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems as required.
- Research, project manage, and implement new solutions, security features, adaptations, and upgrades to IT services, working closely with colleagues to advise on changes for all future developments. Ensure that technical solutions are clearly defined and documented for the requirements of the intended client base.
- Hand over projects in a timely manner, with all operating and maintenance documentation in place.
- Undertake the training of others as required and document any processes or systems that are out of date or currently do not have documentation.
- Participate in the procurement of IT services, hardware, and software, providing specifications and contributing to tender documentation.
- Familiarise yourself with existing systems, processes, and policies, and look to improve these wherever possible. Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
- Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
- Where required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
There may be times when you are expected to undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience:
- 3rd line level networking concepts and hands-on management including VLAN, IP, DNS, DHCP, Firewall ACLs, routing, RADIUS, NAT.
- 3rd line level of Windows Server, Active Directory, Group Policy, Microsoft Hyper-V, Mimecast, Office 365, and Azure, including line support and configuration.
- 3rd line level, supporting and installing standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, and various SaaS solutions) and operating systems (Windows 10/11, Windows Server 2012/2016/2019/2022, some Mac OS)
- Supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
- Cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
- Working in an IT service desk or team, ideally within a serviced/managed office environment.
ITIL Foundation certification, Cisco or Cisco Meraki, and technical Microsoft qualifications are desirable.
Skills:
- Exceptional knowledge of network infrastructure, both wired and wireless.
- IT solution implementation skills across multiple technologies, from the initial proof of concept to the final solution delivery and signoff.
- Strong communication skills with the flexibility to deal with a varied customer base.
- Coaching or training end users in technical expertise.
- Knowledge of VoIP telephony.
- Knowledge of spam filtering software and configuring policies
- Knowledge of system backups, for example, Microsoft Azure Backup Service.
- Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
Benefits to working at Somerset House
Mental Health & Wellbeing
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Mental health support and guidance from our in-house trained Mental Health First Aiders
- Hybrid working based on having 3 days in the office per week (pro rata if part-time)
- Contribution towards eye tests and glasses
- Trust life insurance scheme
Holiday
- Enhanced annual leave – 25 days plus bank holidays (pro rata)
- Birthday leave - additional day leave on or within a week of your birthday
- Extra day off - to celebrate anything of your choice
Other Leave
- Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
- Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependen
- Enhanced maternity pay
Pension
- 8% employer pension contributions
- No minimum requirement for employee contributions
- Option for salary exchange
- Interest-free loans
- Season ticket loan
- Cycle to Work scheme
Discounts, offers and free stuff
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discounts in Somerset House cafes and restaurants
- Discounts with various high street retailers and restaurants
- Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.
Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
IRC151907 - Treasury & Investments Funding Manager
Location - Heelis, Kemble Drive, Swindon, SN2 2NA
Summary
The National Trust, a leading charity in the UK and Europe's largest conservation body, was established in 1895. It oversees more than 780 miles of coastline, over 250,000 hectares of land, and over 500 historic houses, castles, ancient monuments, gardens, parks, and nature reserves, all preserved "forever for everyone". As part of our conservation mission, we are deeply omitted to combating climate change and aim to achieve carbon neutrality by 2030, and we are passionate about safeguarding and enhancing a natural environment under significant pressure.
The Treasury and Investments team at the Trust plays a crucial and wide-ranging role. Managing the Trust's investment portfolio of approximately £1.5 billion, the team aligns the portfolio with the Trust's environmental goals without compromising returns. They secure external debt for the Trust, finance most of the Trust's commercial and renewable energy projects, oversee day-to-day cash management, and are now starting to develop, often very innovative, strategies for accessing finance to support action on climate change and nature restoration initiatives.
Please note the advertised salary is inclusive of a £13,000k reviewable market supplement. Your base salary will be £55,000k and you will receive the market supplement as an allowance on top.
What it's like to work here
The Treasury team, consisting of eight dedicated members, including two other Treasury and Investments Funding Managers, collaborates across all levels of the Trust, from individual properties to the Board and Trustees. We pride ourselves on our adaptability and teamwork, offering expert advice, innovative financing options, and efficient processes to drive organisational success.
Your contractual location will be our head office in Swindon and there will be an expectation for you to attend this office from time to time. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week though. This will be discussed in more detail at interview.
What you'll be doing
Treasury and Investments Funding Managers are closely and flexibly involved in all the areas of Treasury and Investments operation including managing the investment portfolio, raising external debt, funding internal commercial and renewable energy projects, cash and bank relationship management, funds ledger management and the Trust’s building nature and climate funding agenda.
In this position therefore you’ll have the chance to contribute significantly to our charitable mission, climate and nature conservation goals, and engage in cutting-edge projects that will have a lasting impact on the environment and heritage of the nation.
Who we're looking for
You can view the full role profile for this role in the document attached. You don’t need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we’re looking for someone who has:
- Demonstrable dedication to the environmental and conservation principles upheld by the Trust.
- A qualification in Accountancy
- A qualification, or working towards a qualification, in Treasury or Investments (support can be included).
- Flexibility, enthusiasm, and creativity in approaching novel financing projects, frequently in unexplored areas and through innovative methods.
- Outstanding communication and interpersonal abilities
- The capacity to critically evaluate intricate business scenarios and financial data.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Click here to find out more about the benefits we offer to support you.
Main responsibilities will include:
Prospecting and research
• Research the funding market, tracking and identifying suitable high value tendering, commissioning and partnership opportunities and funding streams, in line with Artswork’s strategic plans, priorities, Fundraising and Social & Ethical Policies
• Conduct regular, timely reviews of published tenders and funding opportunities, in order to make recommendations to the Head of Business Development on which ones to pursue
• Establish a focused, qualified pipeline of prospective funders, investors, sponsors and donors Bid development
• Working to the strategic guidance of the Head of Business Development, prepare funding bids, tenders and sponsorship proposals, meeting funders' procurement and management requirements
• Develop realistic, costed delivery plans and budgets for proposals, working with the Head of Budgets, Contracts & Policy
• Lead the budget development process for bids, ensuring compliance with Artswork’s internal finance policies and funder requirements
• Coordinate the input of relevant stakeholders into the bid development process, ensuring they are aware of what is needed and by when, bringing everything together in a timely manner
• Effectively manage multiple funding deadlines to ensure no key opportunities are missed
• Establish an efficient and effective internal process to manage the bid lifecycle, including ensuring effective Go/No-Go decision-making processes are followed and that bid design achieves the right balance of price, risk management and design quality Stakeholder management
• Develop and implement a plan to secure ongoing relationships with grant givers, commissioners and sponsors, to retain their support into the future
• Coordinate the input of the Sales, Marketing and Communications team into proposal design
• Work with the Evaluation and Impact Manager to put in place monitoring and reporting arrangements in line with commissioner, sponsor or funder expectations Information management and compliance
• Establish robust systems for the efficient planning and tracking of pipeline and bid activity ensuring compliance with Data Protection, Artswork’s operational requirements and policies
• Continue the development of Artswork’s bid content library to ensure availability of relevant, validated materials that can be readily customised for new proposals 3 Artswork Limited Registered Charity No: 800143 Company Limited by Guarantee Registered in England No: 2150619
• Support the Head of Business Development to provide timely progress reports against income targets
• Contribute to the development of Capsule CRM to ensure that the Artswork’s implementation of the platform meets the requirements of the Fundraising and Development function
• Ensure Artswork’s fundraising activities are compliant with the fundraising regulatory environment General Requirements for Artswork Posts
• Maintain positive professional relationships with our participants, partners and stakeholders
• Adhere to Artswork’s values and its policies and procedures, i.e. Equalities, Health and Safety, Data Protection, Safeguarding and Environmental Policies
• Be a committed champion for Artswork’s Anti-Discrimination Charter
• Maintain and develop personal skills and knowledge through appropriate training
• Perform own administrative duties
• Maintaining positive professional relationships with our participants, partners and stakeholders
The client requests no contact from agencies or media sales.