Membership Services Manager (Sales)
Advancement
Full-time
Permanent
£33,368 per annum
Application deadline: 12pm (midday) on Monday 27 May 2024
About the role:
The British Museum is seeking a new Membership Services Manager (Sales) to deliver a first-class service for Members onsite, maximise income from Membership sales and manage the Members' Room. The role will work to ensure that Members' generous support is reciprocated with an experience of enduring value, while also utilising every opportunity to generate the best returns for the Museum.
Key areas:
Manage and directly oversee the work of the Membership front of house team, liaising with stakeholders and other departments to deliver onsite Membership benefits and support, facilitating the best access for Members, resolving and escalating any feedback that arises, providing high standards of customer care.
Take primary responsibility for the generation of revenue from Membership sales, developing a sales strategy to ensure targets are met and exceeded, reporting and monitoring on weekly and monthly sales, working across the Museum to ensure the best availability and visibility of Membership sales channels.
Take primary responsibility for the operation of the Members' Room, managing the relationship with the Members' Room caterer, overseeing the budget and expenditure each year, delivering a first-class service which maximises revenue and Member satisfaction.
About you:
- Experience in a busy front of house environment in the public or private sector.
- Strong sales experience and commercial awareness.
- Excellent face-to-face customer service skills.
- First-class attention to detail and accuracy in all administrative processes.
- Conscientious and proactive mindset, with a willingness to never let a problem go unresolved or an opportunity for incredible service unrealised.
- Talented at building relationships across multiple departments, analysing and presenting complex information, and managing and leading colleagues.
- Experience of managing projects and liaising with external suppliers.
About the British Museum:
Founded in 1753, the British Museum's remarkable collection spans over two million years of human history and culture. The Museum is one of the leading visitor attractions and its world-famous collection includes the Rosetta Stone, the Parthenon sculptures, Egyptian mummies, the Admonitions Scroll, and the Amaravati sculptures.
The Museum offers a competitive benefits package including:
- Generous annual leave allowance of 25 days (rising to 30 days after 10 years' service) plus 2.5 privilege days and plus bank holidays
- Membership of the civil service defined benefit pension scheme (find out what benefits a civil service pension provides).
- Free entry to a wide range of museums and exhibitions
- Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
- Interest-free travel, bicycle and rental deposit loans
- Professional and personal development opportunities
- Employee Assistance Programme
- Discounts on food and gift shop purchases
Additional details:
For more information about this role, please see the job description.
If you have any additional needs that we should be aware of in order to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a Museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.
We offer a flexible way of working scheme that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you.
The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are Global's Make Some Noise - the official charity of Global, the Media & Entertainment Group
Global’s official charity, Global’s Make Some Noise, funds crucial grassroots projects across the UK with the aim to make sure that nobody is left facing life’s toughest challenges alone.
We raise funds and awareness of the biggest issues affecting society, harnessing the power and reach of over 26.6 million weekly listeners across Global’s radio brands including Capital, Heart, Classic FM, Smooth, LBC, Radio X, Capital XTRA and Gold.
To date, we've raised over £35m for over 440 UK charities and supported over 200,000 lives in communities right across the UK. Find out more here.
Guide Salary:
The salary for this role is circa £40,000.
3 best things about the job
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Represent a charity affiliated with UK’s top radio stations and well-known radio personalities like Amanda Holden, Kate Garraway, and Chris Moyles, to deliver standout charity partnerships with a difference.
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Thrive in a dynamic, supportive environment where growth and development are encouraged, surrounded by inspiring teammates.
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Make a tangible impact by using your skills to support good causes across the UK.
Measures of success –
In the first few months, you would have:
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Identified new opportunities to develop off-air partnership income through corporate funding applications, charity of the year proposals and where relevant, Trust and Foundation applications.
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Developed a solid understanding of Make Some Noise’s offering and charity portfolio, to leverage them effectively for building new partnerships.
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Provided exceptional account management, ensuring partnership deliverables align with key objectives and ensure smooth implementation using strong project management skills.
Responsibilities of the role
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Be responsible for securing a fixed amount of new business annually. Identify and secure new high-value partners through proactive prospecting, engaging pitches, and effective relationship building.
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Collaborate with internal stakeholders for seamless partnership delivery, including Grants and Operations, Finance, Legal, and more.
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Brainstorm creative partnership solutions to help us stand out and win both proactive and reactive briefs.
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Identify, explore and network with relevant corporates and philanthropic foundations.
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Diligently lead account management of large partnerships, providing materials, resources, contracts and project plans as required.
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Produce comprehensive partnership reports to summarize activities to highlight key learnings and recommendations.
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Provide support to Head of Brand Partnerships on all projects and practice adaptability according to external and internal priorities.
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Develop strong working relationships and exceed expectations with partners to secure repeat business.
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Produce compelling case studies and pitch documents to support new business endeavours and potential award entries.
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Provide leadership and support to the Senior Partnership Executive, providing the tools, processes and encouragement for them to achieve their KPIs.
What you will need
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Proven track record of hitting fundraising targets within a charity setting, with a goal-oriented mindset.
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Exceptional interpersonal and communication skills, both written and verbal.
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Strong project management abilities, with excellent time management and attention to detail.
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Proactive approach to new business, with a passion for pitching, coupled with strong design and copywriting skills.
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Resilience and resourceful - from problem-solving to generating innovative fundraising ideas.
Desirable qualifications
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Experience in working for a grant-giving charity and / or media environments.
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Track record of securing significant sum multiyear partnerships or restricted grants.
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Bid writing or charity of the year application experience.
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Line management experience.
The client requests no contact from agencies or media sales.