Arts, Culture, Heritage Jobs

We are looking to recruit a Visitor Experience Assistant to join our team based at our Midlands site. You will join us on a part-time, permanent basis, working 1000 hours per year (annualised contract) and in return, you will receive a salary of £11,807.78 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

Purpose of the Visitor Experience Assistant role:

The Visitor Experience Assistant will deliver a range of visitor experiences, providing consistently high standards of customer care and actively support strategic priorities of the museum especially in relation to interpreting the story of the RAF and increasing commercial income.

The role is an essential element to maintain visitor and site safety and security, ensuring safety checks and monitoring are completed and reported to the Duty Manager.

This position is permanent, working 1000 hours annually. The working hours each week will be dependent on business requirements (maximum 35 hours per week during peak season and minimum 10 hours per week during off-peak season). You will work a flexible pattern which will include working some weekends, bank holidays and occasional evening/overnights.

Key responsibilities of our Visitor Experience Supervisor include:

• Providing high standards of pro-active and re-active customer care, providing a warm welcome to all our visitors
• Enriching the visitor experience by pro-actively sharing your knowledge of the Museum and its collection and stories, with our visitors
• Regularly monitoring the condition and cleanliness of front of house facilities, taking corrective action and/or reporting issues, as appropriate
• Supporting in the management of volunteers working on front of house activities. • Support commercial and fundraising activities, including undertaking collections
• Understanding the Museum’s commercial activities, products and offers, and promote these to our visitors
• Discretely and sensitively safeguarding the security of visitors, colleagues and Museum assets, responding to heightened incident measures as appropriate, in line with Museum policy and procedures
• Monitoring and reporting defects associated with the Museum’s facilities, exhibits and/or interpretation
• Monitoring the safety of the Museum and visitors and comply with the Museum’s incident and accident reporting procedures
• Assisting with the effective evacuation of the Museum in the event of an emergency, in accordance with procedures

What we are looking for in our Visitor Experience Supervisor:

• Demonstrable experience in customer-focused environment
• A good level of general education
• Good level of computer literacy and IT skills including Microsoft Office software
• Up to date First Aid qualification.

Closing date for applications: 19 May 2024

Interviews will take place on: 6 June 2024

If you think you have what it takes and want to be part of this exciting journey, please click apply now to be re-directed to our jobs page where you can access the application method and details for the Visitor Experience Supervisor role. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force’s story continues to enrich and inspire current and future generations. We would love to hear from you.