Social Welfare Jobs
Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.
The service delivers a free confidential helpline for carers weekdays (Monday – Friday, currently 10am – 4pm).
The aim of this role is to be part of a team providing a comprehensive information, advice and support service to carers in Manchester
The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice immediately where possible and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.
This role is subject to an Enhanced DBS
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion.
Applications for this role close on 28th June 2024
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
The client requests no contact from agencies or media sales.
The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.
The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.
The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.
This role is subject to an Enhanced DBS
For any queries regarding the role, please do not hesitate to get in contact for an informal discussion. Queries can be directed via our website.
Applications for this role close on 27th June 2024
Why work with us?
At Gaddum we are all committed to living our values; in all areas of our work we are supportive, empowering, professional, innovative and diverse. Our teams are passionate about working together to support and empower individuals and their communities. You will receive a full induction and training for your role and ongoing support from your colleagues and managers via supervisions, 1:1s and team meetings.
All employees at Gaddum have access to an Employee Assistance Programme, Cycle to Work Scheme and an online rewards/savings platform. Our standard holiday entitlement is 25 days per annum plus bank holidays, with additional leave entitlement for your birthday and for wellbeing in the winter.
Everyone has the right to request flexible working from day one because we recognise the importance of a healthy work/life balance and our standard working week is only 35 hours.
Gaddum is a Living Wage Employer and we are proud to have the Investors in People Silver Award. For a full list of our awards and accreditations, please visit our website.
How to apply
Applications should be made via the attached Application Form and submitted via email. Full details can be found on our website.
Gaddum is proud to be a Disability Confident Level 2 Employer; if you need any support completing your application or require alternative arrangements, please get in contact.
Gaddum is dedicated to fostering an inclusive environment where every individual, regardless of background, feels valued and empowered to contribute. We celebrate diversity as a catalyst for innovation and growth and are committed to creating a workplace that thrives on varied perspectives and mutual respect.
As part of our commitment to equality, diversity and inclusion, Gaddum undertakes anonymous recruitment by removing identifiable information from applications forms during the shortlisting process.
Do you want to empower and support older people needing care and their families? Are you passionate about using your advice skills to improve people’s experience of care? Join our team!
You would provide information, advice and support to people across the UK, primarily the relatives and friends of older people needing care. You would help people to understand the care system, their rights and entitlements, and guide them through problems they are experiencing with care services.
We use an empowering model of advice, helping clients to identify what they want to achieve and how to go about it. We aim to give people the knowledge and confidence to take control of their own situation. We also provide additional support to those who need it (such as letter writing).
You would be at the heart of Care Rights UK’s work, delivering our core advice and support service. You would be welcomed into our small, dedicated, friendly team. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.
This is an exciting period of change for the charity, as we invest in growing our advice and support service. You would help us to diversify and increase our reach across the UK. You would work closely with our small team to ensure our advice and support service aligns with our campaign, policy and communication work, as the charity pushes for a better care system.
The ideal candidate will be a positive, resilient, can-do person, with a passion for using their advice skills to champion the rights of people needing care.
To apply, please send us the following:
• A cover letter that explains how you meet the criteria in the person specification
• Your CV
The cover letter plays a key part in our selection process. We use the information you provide in the letter about your skills and experience to decide whether or not to invite you for an interview. It is important that you explain in your cover letter how you meet the essential criteria outlined in the person specification, giving specific examples from your past experience. Your letter should be no longer than 3 pages.
Care Rights UK is your care champion, the charity focused on defending the rights of people in care.
The client requests no contact from agencies or media sales.
At Care Rights UK, we are passionate about supporting and campaigning for the rights of older people needing care and their families. You would be welcomed into our small, dedicated, friendly team. You would provide research support to help the team improve our knowledge of care law across the UK and update our information resources.
This is a vital role for the charity, ensuring our work is underpinned by sound research and helping us to diversify and increase our reach across the UK. You would work alongside colleagues who are experts in their field, with dedicated time for co-learning and sharing knowledge and skills.
You would join the charity during an exciting period of change, as we invest in growing our advice and support service. You would work closely with our small team to ensure our research work aligns with our advice service, campaigns, policy and communication work, as the charity pushes for a better care system.
The ideal candidate will be a positive, can-do person, with a passion for championing the rights of older people needing care, and an enthusiasm for using your research skills to affect change.
We value equality and diversity. We welcome applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability, or carer status.
To apply, please send us the following:
• A cover letter that explains how you meet the criteria in the person specification
• Your CV
The cover letter plays a key part in our selection process. We use the information you provide in the letter about your skills and experience to decide whether or not to invite you for an interview. It is important that you explain in your cover letter how you meet the essential criteria outlined in the person specification, giving specific examples from your past experience. Your letter should be no longer than 3 pages.
Care Rights UK is your care champion, the charity focused on defending the rights of people in care.
The client requests no contact from agencies or media sales.
Day Care Officer – Day Care Centres
Age UK Camden Day Care Centres are looking to recruit Day Care Officers to cover a range of hours and shifts across our two Day Care Centres.
Our Centres provide a wide range of activities as well as being a specialist Day Care Centres caring for older people with complex needs. The Day Care Centres also provide a hot lunch and a range of special events.
We have a dedicated, specialist team supporting people with care needs, including those living with mild - moderate dementia and complex needs.
The successful candidate will:
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Have shared responsibility in the team for the implementation of a comprehensive service of care and support for service users
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Act as a key worker for individual clients
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Deliver holistic and person centred wellbeing services which provide service users with social interaction and support to maintain their personal interests.
Salary: Starting at £24,039.18 pa incl. London Weighting (pro rata for part time)
Hours: A variety of roles with 25 hpw, 15 hpw and 10 hpw across a number of shifts (staff work across both centres so need to be able to travel to Kings Cross and Hampstead)
Contract Type: Permanent
Closing date: Monday 10th June 5pm
Interview dates: 19th and 20th June 2024
As part of the application process please submit a completed application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.
Age UK Camden is an Equal Opportunities and London Living Wage Employer. Registered Charity No. 293446
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Based in Hull with travel across East Yorkshire/North Lincolnshire
Ref WSC-241
Are you a proactive, collaborative and target-driven individual with a proven record of delivering effective and engaging training to adults facing multiple disadvantages? Do you have a strong background of working to targets and recording information and statistics to enable effective performance monitoring?
If so, St Giles is looking for a highly motivated Trainer Assessor to join the team at Together Women in Hull. We work in partnership with the National Probation Service supporting women who are subject to community orders. We offer an end-to-end service that encompasses support and our trauma-informed, gender-specific approach aims to have a positive impact on the lives of women and their families.
About St Giles
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
As Trainer Assessor, you will liaise with St Giles staff and external partner organisations to identify and engage learners with the relevant skills, motivation and aptitude, before interviewing applicants, assessing learning and other needs and carrying out risk assessments. You will then work with learners to produce realistic individual learning plans, before providing a comprehensive induction and continual one-to-one support.
This support will include planning and delivering a training programme that will lead to the achievement of Level 3 Certificate in Advice and Guidance, where you will assess and support learners through the qualification and monitor their progress towards timely completion and certification. Developing and maintaining the range of work placement opportunities, matching learners to placements and ensuring positive relationships with placements providers is a key aspect of this role, as is attending internal and external meetings and best practice seminars and undertaking all the administration necessary for tracking learner progress.
What we are looking for:
- Experience of delivering training to adults facing disadvantage and ability to support people who have multiple and complex needs
- A strong understanding of how to support and motivate learners with multiple complex needs
- Proven ability to apply a creative approach to planning activities and to adopt a range of approaches
- A flexible, collaborative and professional approach to your work.
Please note this role requires Enhanced Adult DBS checks and Standard Vetting Plus as a probation contract at Together Women.
We are looking for female applicants only as the role is based at an all-women’s service. The Equality Act 2010, Schedule 9, Part 1, Paragraph 1 applies to this post.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply, please visit our website via the ‘Apply’ button.
Closing date: 11 p.m. on 30 June 2024
Interview date: 05 July 2024
Recovery Coordinator
Location: Barrow-in-Furness
Salary: £24,020 - £30,790 per annum
Humankind is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK. They are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential.
By joining their teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in their service users and their ability to make positive changes when they don’t always believe in themselves.
The Role
An exciting opportunity has arisen for the position of Recovery Co-ordinator based within their South Cumbria RSC Team.
Recovery Co-ordination is a diverse and rewarding role, key duties you will undertake are:
- Manage a caseload, devising, implementing, and reviewing on-going recovery and treatment plans
- Facilitate and promote individuals’ progression from engagement, through structured treatment, to self-sustained recovery
- Reduce substance related harm to individuals and the wider community
- Working collaboratively with key partners and colleagues to achieve the best health and wellbeing outcomes for individuals
Skills and Qualifications
- You will have a passion for making a difference and fair chances for all should be at the core of everything you do.
- You will have an NVQ Level 3 in Health & Social Care (or above or equivalent) or willing to work towards this in post.
- You will have a fantastic understanding of and ability to implement interventions, including brief interventions MI, PSIs, CBT and ITEP, experience of delivering 1-2-1 and group therapeutic interventions.
Benefits
- Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
- Annual leave purchase scheme
- Enhanced occupational sick pay
- Enhanced employer contribution to your workplace pension
- Death in service benefit
- Free Will writing
- Eyecare vouchers
- Blue light card discount
- Fantastic learning and development opportunities, including free training courses
- Work-life balance- flexible working and family-friendly policies
- Happy, Healthy You! – their wellbeing offers for their workforce
- Employee Assist Programme and Support Networks
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Yorkshire – also covering Selby
Do you have lived personal experience of the Criminal Justice System, possibly involving gangs or knife crime, or another relevant cultural competency? Have you got what it takes to provide life changing advice and guidance and/or mentoring to children and young people?
If so, St Giles Trust is looking for a Caseworker to play a key role in our award-winning SOS+ project. SOS+ educates children and young people around the risks and signs of exploitation, serious violence and gangs, through group facilitated sessions and tailored one-to-one intervention sessions in schools and other community settings. It also takes an evidence-based approach which educates professionals and parents, as well as children and young people between the ages of 10-25 years.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
A key member of the St Giles Yorkshire team, as well as our Central SOS+ team, you’ll be responsible for developing and delivering 1-2-1 educational sessions to children and young people on topics such as grooming, weapons awareness, the reality of prison, gangs, county lines and child sexual exploitation. You’ll also need to work closely with partner agencies and attend multi-agency meetings and support the design and development of new sessions and materials. All the while, you’ll be supported by a Peer Advisor with lived experience of adverse experiences linked to exploitation, county lines or prison.
What we are looking for
- Experience of engaging with challenging children and young people, e.g., those with complex needs, who are reluctant to discuss their needs or who are angry and confused
- A track record gained working with socially excluded children, young people and adults, including delivering/facilitating sessions to groups – especially socially excluded children and young people in schools or similar settings
- Knowledge of gangs, knife crime and patterns of offending in West Yorkshire or a similar area, plus a proven ability to negotiate and network with partner agencies to establish links to further the aims of a project
- An Education and Training and/or Mentoring Level 3 qualification, or similar, or a willingness to work towards this
- A flexible and collaborative approach, a positive attitude, emotional resilience, confidence when speaking in front of a group and a flair for planning sessions using a variety of resources
A driver's license and a car are essential due to the rural areas covered.
Please note this role requires Enhanced Adult and Children with Child Barred DBS checks.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 30th June 2024 at 11pm.
Location: Blended between office and home (England and Wales). Time in office negotiable
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
We strive to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.
Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.
This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgement under pressure, and you’ll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.
To apply:
Please submit an anonymous CV and cover letter (of no more than 2 pages) that addresses how you meet the following criteria:
- Excellent written and verbal communication skills including the proven ability to draft letters, reports and meeting notes dealing with complex issues.
- Experience of providing a customer focused service including dealing with difficult and/or complex situations in a confident manner.
- Proven ability to work within procedures and policies, including dealing with confidential material.
- Proven ability to work on own initiative – to monitor and maintain own standards for service delivery using proven organisational and time management skills.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
About the role:
Rebuild East Midlands exists to support individuals who have experienced human trafficking and modern slavery to overcome the barriers that they might face in starting a new life, free from exploitation and slavery. As a Project Worker, you will be supporting them to connect with community resources, building resilience and improving wellbeing. You will take a holistic view to support people’s recovery to live fulfilling lives.
We are expanding our Support Delivery Team and are looking for a Project Worker who will help us to deliver Trauma Informed support to the individuals we work with as they move forward with their lives, ensuring that support is tailored to each individual’s cultural and social needs.
Rebuild East Midland’s organisation values are at the core of all that we do. The successful applicant will be an individual who shares these values with us:
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We are future focussed.
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We are consistent.
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We focus on the individual.
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We are flexible.
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We promote empowerment.
Main duties and Responsibilities:
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Key working and managing a caseload of individuals and their families, ensuring those we work with receive support appropriate to their individual needs. Supporting and signposting with regards housing, welfare rights, legal support, health, education/employment, and other aspects of life.
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Direct work with individuals, including home visits, 1-1 activities, or support to attend other agencies as required.
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To establish and maintain effective relationships with other agencies, including Social Services, other statutory and voluntary agencies, mental health services, Children Centres, GP's, and other health services, education, Court Witness Service, to ensure a multi-agency approach to support planning.
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Promote Rebuild’s group activities to individuals and encourage to attend to enable social connection and belonging.
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Support the planning and facilitation of group activity sessions and events.
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Work in a needs-led, strength-based approach to partner with individuals to develop support plans to build resilience and support them to connect into the community.
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Networking and building partnerships with local organisations and professionals to enhance the work of Rebuild in the local community.
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To provide mental health first aid to mitigate the aftereffects of trauma caused by trafficking, sexual abuse, rape, domestic slavery or forced labour.
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Keep accurate records for monitoring and evaluation purposes.
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Some very occasional weekend and evening work may be required.
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Make an active contribution to the overall work of Rebuild through team meetings, staff training, awareness and fundraising events, and any other appropriate activities.
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Keep up to date with all organisational procedures, policies and professional codes of conduct and work towards best practice.
In the right candidate we are looking for someone who can evidence the following:
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At least 1 year’s previous experience in a support setting. Preferred experience of working with people who have been affected by abuse, trafficking, homelessness, mental health, complex needs, offenders and/or refugees.
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Awareness of Trauma Informed Practice.
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Proven knowledge of working with community organisations and signposting to different services.
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Ability to advocate for the needs of those we work with.
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Proven experience of carrying out needs and/or risk assessments and the support planning process.
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An empathetic and compassionate outlook, whilst being able to maintain professional boundaries with those you work with.
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The ability to develop and maintain good professional relationships.
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Able to react effectively to highly pressured situations.
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Strong communication skills with proven writing ability.
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Discretion and work in accordance with the Data Protection Act.
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Good people skills especially with those whom English is not the first language.
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Proven knowledge of safeguarding policies and procedures relating to adults and children and young people.
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Valid employment rights to work in the UK.
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The post holder will be required to undertake an enhanced DBS check.
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The candidate will need to have a vehicle and valid driving licence. Mileage costs to be reimbursed.
Rebuild East Midlands is committed to inclusive employment practices, and we encourage applications from individuals from diverse backgrounds and ethnicities. We encourage applicants to think creatively about how they can meet the requirements of the person specification. If there are essential criteria you do not meet, please do describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.
Benefits:
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Rebuild East Midlands are an organisation that prioritises wellbeing, which includes a personal wellbeing plan and regular collective wellbeing days with the team.
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30 days holiday per annum plus bank holidays plus another day off for your birthday.
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Flexible working options available.
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Regular support and supervision.
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Regular clinical supervision with a qualified therapist.
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Competitive pension contribution.
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Training will be provided during an induction, as well as opportunities for continuous training and development whilst in post.
Application process
Please send a CV with a cover letter outlining your suitability for the post by making reference to the job description.
We encourage applicants to think creatively about how they can meet the requirements of the person specification. If there are essential criteria you do not meet, please do describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this.
The client requests no contact from agencies or media sales.
Navigator
Location: Tees Valley, Teeside
Salary: £24,020 - £30,790 per annum
Job Type: Fixed Term Contract until December 2025
Humankind is one of England’s most successful home-grown charities. They provide free, confidential support for alcohol, drugs, housing, or mental health in friendly local places across the UK.
The organisation is committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining their teams of passionate individuals, you will be contributing to making this happen. You can really make a difference by believing in the service users and their ability to make positive changes when they don’t always believe in themselves.
The Role
Are you a compassionate and empathetic individual who enjoys helping others navigate through life's toughest moments? If so, they have the perfect opportunity for you. They're seeking a dedicated Navigator to join their team. As a Navigator, you will manage a caseload of participants, providing 1:1, support and guidance to help them overcome complex barriers to employment and/or training.
Job duties will include:
- Maintain participant confidentiality at all times in line with all GDPR regulations
- Carry out a comprehensive initial assessment with all participants to assess barriers, develop an individual action plan with clear goals, and identify barriers and measures to overcome these barriers
- Meet agreed performance targets in line with project objectives
- Build new relationships, and maintain existing relationships with local organisations, agencies, businesses, and the public
- Regularly review the progress of participants using the Outcome Star Tool
- Manage a participant caseload and review ongoing progress, liaising closely with a range of specialist partners as appropriate
Benefits
- Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
- Annual leave purchase scheme
- Enhanced occupational sick pay
- Enhanced employer contribution to your workplace pension
- Death in service benefit
- Free Will writing
- Eyecare vouchers
- Blue light card discount
- Fantastic learning and development opportunities, including free training courses
- Work-life balance- flexible working and family friendly policies
- Happy, Healthy You! – their wellbeing offers for their workforce
- Employee Assist Programme and Humankind Support Networks
To Apply
If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply to be redirected to their website to complete your application.
Location: York Crown and Magistrates Court, with regular travel to Scarborough and Harrogate.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.
The Role
As the Deputy Team Leader (Court Services), working alongside Team Leaders you will be responsible for the delivery of the Witness Service within your court/s.
You will share responsibility for the effective coordination and development of volunteers who support witnesses in their journey through the criminal justice system.
You willbe responsible for general service administrative tasks within the courts, as well as inputting service data.
Who we are looking for
Do you have experience of working as or alongside volunteers?
Are you looking to develop your management skills or for a new challenge?
We are looking for someone who is a great motivator who thrives on leading teams to deliver positive outcomes.
We are looking for someone with excellent communication skills, who can adapt to and manage change. Someone who has administrative skills and is computer literate to a high standard.
We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
If you would like to apply, please submit an anonymous CV and a cover letter that addresses the following criteria. Please give examples in your covering letter to help demomstrate the following criteria:
- Experience of delivering or supporting delivery of effective front line services to a diverse range of clients and stakeholders.
- Experience of working with a team of volunteers or as a volunteer.
- Experience of working directly with a diverse range of clients or service users.
This post is subject to enhanced vetting and barring check.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins all our EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
Salary banding: DP(2) £21,195 – £24,670 depending on experience
Hours: 28-35 hrs per week
We are looking to recruit as soon as possible a self-motivated, enthusiastic, hardworking officer to co-ordinate the delivery of a low level mental health and well-being issues service across Dyfed for older people and their carers.
The service forms part of Hywel Dda University Health Board’s mental health plan. The service aims to provide low-level support, for mild to moderate mental health and well-being issues, diverting demand away from primary and secondary health care services.
This service will require an agile and flexible approach, utilising both regulated and unregulated in-home service providers. An understanding of the mental health and well-being issues affecting older people is desirable as is attention to detail.
Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.
Interview date: To be confirmed.
This is fixed term contract funded initially until June 30th 2026 and subject to review and further funding thereafter.
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients' problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Closing date: 9.00 am Wednesday 5th June 2024
Interviews will take place on: Monday 10th June 2024
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Hours: Part Time 28 hours per week.
Monday – Thursday 9 a.m. – 5 p.m.
Currently one Friday in two from 5 p.m. – 8 p.m., hours will be reduced elsewhere in week when working Fridays.
Contract: Fixed term until 31st March 2025, extension likely. Start date as soon as available.
Responsible to: Nightingale Service Manager
Location: Richmond upon Thames - User homes, community locations, offices, from home as required by service.
Salary: £25 – 28k FTE DOE plus 5% employer pension contribution.
Join a great team providing support to local older people when leaving hospital.
Age UK Richmond upon Thames are a local independent charity providing support for older people throughout the London Borough of Richmond upon Thames. Our wide range of services have a positive and long-lasting impact on the health and wellbeing of local older people.
We currently have an immediate excellent opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides support to older people over the age of 65 living in the London Borough of Richmond upon Thames on their return home from hospital or when they have become unwell in the community.
The team is involved in organising and delivering tasks which facilitate a speedy hospital discharge / make the home safer to avoid readmission and avoid admission in the first place. This includes preparing the home for discharge; fitting keysafes; moving furniture; shopping; arranging travel and providing advice.
The role will involve:
- Managing a caseload of clients.
- Developing a holistic plan of support, and directly delivering aspects of it.
- Liaising with hospitals, social workers, volunteers, family members, carers and other voluntary sector organisations and services.
- Administration related to the delivery of the service.
We are looking for an individual with experience in a health or social care related field, has an understanding of the challenges facing older people upon leaving hospital, has access to their own transport and is able to undertake physical tasks associated with preparing the home for discharge. Good communication, administration and coordination skills are also essential.
Please click apply to be taken to our website for full details and to apply. Closing date for applications is the 18th June 2024 at 9 a.m., with interviews on the afternoon of 24th June 2024.
The client requests no contact from agencies or media sales.