Social Welfare Jobs

London / Hybrid - 1-2 days per week at Head Office (SE5 8JB) with occasional travel to regional offices

Ref SEFO-243

Are you a proactive, passionate and collaborative individual with a proven track record of raising unrestricted income through fundraising? Are you looking for an exciting opportunity to be part of a growing charity where you can utilise your skills and experience in fundraising to help support people to turn their pasts into better futures?

If so, St Giles is looking for an experienced Senior Fundraising Officer to play an integral role within our Fundraising and Communications team and contribute effectively to the development and success of our new Fundraising strategy.

About St Giles Trust 

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

About this key role

Our successful candidate will work collaboratively with senior management to contribute to the implementation of the new income generation strategy – focusing specifically on retention and developing our unrestricted voluntary income from a range of funding streams.  You will diversify and improve the ways in which we generate unrestricted income from individual giving through proactive, innovative ideas, plus develop and design high-quality appeals, presentations and pitches to garner wider national support and brand awareness for St Giles.

We will rely on you to provide excellent stewardship to existing donors, including writing reports, planning and hosting visits for key stakeholders that inspire them to continue to support St Giles, while also providing support to the Head of Voluntary Fundraising & Fundraising Manager with reports, due diligence procedures and applications where necessary.  Organising a small number of fundraising events per year and providing line management, supervision and coaching to a Fundraising Assistant is also a key element of this role.

What we are looking for

• A minimum of one year’s experience working in a charity fundraising environment

• Expert knowledge of the fundraising landscape

• Outstanding relationship-building skills with the ability to engage stakeholders at all levels

• Excellent written and communication skills, with a proven ability to write compelling and informative copy for reports, applications and external communications

• Experience working with a CRM or fundraising database, preferably ETapestry 

• A flexible, collaborative and professional approach to your work.

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Basic DBS Check.

We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please visit our website via the apply button.

Closing date: 27th May 2024 @ 23:45

Interview date: 1st stage interviews are online and will be held on Tuesday, 4th June 2024. 2nd stage interviews will be in person at our Head Office in Camberwell on Friday, 7th June 2024.

Prospectus are excited to be working exclusively with IAM RoadSmart to help them recruit for a Regional Road Safety Manager to join their team covering the Scotland, NI and North of England. As the UK’s largest independent road safety charity, formed in 1956, IAM RoadSmart spent more than 60 years making UK roads safer by improving driver and rider skills through coaching and education. The charity has over 77,000 members, all of whom have taken and passed an advanced test in a car, commercial vehicle or on a motorcycle.

Please note this is a full-time role being offered on a permanent basis. (The role involves overnight stays as well as evening and weekend work)

The Regional Road Safety Manager is responsible for overseeing IAM RoadSmart's operational service in Scotland, NI, and the North of England. This includes managing the field service north team. They ensure that all IAM RoadSmart standards and qualifications are followed and regularly checked for quality.

Additionally, they handle the recruitment and ongoing training of IAM RoadSmart volunteers to support the organisation's business model. They also work on growing IAM’s diverse membership as part of the 3-year strategy. Their responsibilities also include overseeing operational delivery, volunteer engagement, group development and nurturing relationships with PCCs, Safer Road Partnerships and other organisations and partners in their designated regions.

The ideal candidate should possess a Police Class 1 Driving and Riding qualification or an equivalent IAM Masters certification, accompanied by IMI National Observer qualifications and IMI Examiner qualifications, where applicable. They must demonstrate a deep understanding of driving and riding techniques. The right candidate for the role will have great interpersonal skills, experience of delivering strategy and managing change. They will have experience of managing volunteers and groups and will be able to work independently as well as a part of a team. This role will oversee a team of 3 full time employees.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

Job Title: Support & Wellbeing Worker (Mental Health Lead)

Salary: £35,625 per annum (Pro rata for part time hours)

Hours: Full time, 35 hours per week / 5 days

Contract term: 2 year contract

Location: Main office based in Kentish Town, London, opportunity for
some home working

Department: Support & Wellbeing Team

Reports to: Development, Learning and Activities Service Manager

Benefits: 30 Day annual leave per annum, 3% Pension from April 2021, WPA

Camden Carers is a charity organisation that provides support and services to informal carers within the London Borough of Camden.

This is an exciting opportunity to join our dynamic team at Camden Carers and make a difference to the lives of people and families in Camden. We are looking for a hardworking, enthusiastic and flexible team member who is able to adapt to the ever changing and challenging times we find ourselves in. 

Carers, who provide care for a family member, partner or friend who has a disability or long-term illness, play a vital role in our community. Many people who have someone who depends on them for support don’t consider themselves a carer yet they are fundamental to the effort to keep people cared for and safe, whilst saving the NHS billions.

Camden Carers proactively embraces equality and diversity at the very core of what we do, throughout the organisation. Our commitment to equality, diversity and anti-racism is to ensure that all carers have equal access in accordance with their individual needs to our services, no matter their background, belief, sexual orientation, disability, gender, or ethnicity. 

As a part of the Support & Wellbeing Team, you will be required to identify informal carers from all communities in the London Borough of Camden, who care for a family member, partner or friend living with a Mental Health condition. You will provide relevant and appropriate support, information and advocacy to informal carers.  

You will need proven experience of delivering provision within a related field and working with people and/or community groups; in particular we are keen to find someone with knowledge and experience in Mental Health. More details can be found in the job application pack on our website.

Camden Carers values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community. We would like to encourage people who have been or are currently carers to apply. We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment.

Deadline for applications: Monday 20th May 2024 by 9am

Interview date: Face to face interview with Carer group on Friday 31st May and online interview with management on 3rd June 2024

Please note, all shortlisted candidates will have two interviews, one with the Support & Wellbeing management team and one with a group of carers. For the carers’ group interview, it will take place face-to-face at The Greenwood Centre.

Download an application pack from our website

Please note that Camden Carers is not accepting CV’s for this post.

Location: Dorking and Leatherhead (remote working considered for the right candidate)

This is an exciting opportunity to join our senior management team as an Operations Manager. This role offers 3 days employment per week. The Operations Manager is an internally focused role that ensures the advertised service is delivered. You will be part of the senior management team ensuring the smooth and efficient running of a high quality advice service, including overall management of the advice session supervisors and volunteer team.

Why join us?

There’s never been a more important time to work for Citizens Advice. As day to day living costs continue to remain high, many are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We give people the knowledge and confidence they need to find their way forward – whoever they are and whatever their problem. For everyone, for 85 years.

We are seeking someone who is passionate about giving an effective service to everyone and who is not afraid to drive change and improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude.

You will also be passionate about helping others to reach their full potential, contributing to their development, and seeing them thrive. You will have excellent communication skills and the ability to supervise, motivate and manage people. You will complement this with strong IT skills.

You may currently be working as an experienced supervisor or manager within our service and looking to step up to a more senior management role or transfer to a different local office to add breadth to your experience. Either way, we are keen to hear from you!

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

You will be responsible for the day to day supervision of the advice team as they provide advice and information face to face, via email and on the telephone to the public as well as ensuring that the advice given is of good quality.

More about Citizens Advice Mole Valley (CAMV)

We are an independent local charity operating at the heart of our community for 85 years. We have offices in Leatherhead and Dorking. We support those living and working in Mole Valley on a range of issues such as housing, employment, financial matters and benefits. Our free, independent and impartial advice changes lives, supporting our clients through challenging times.

We value diversity, promote equality and challenge discrimination. We welcome applications from people of all backgrounds. If this role sounds like you and you would like to know more, or to have an informal chat, please contact us via the email found on our website vacancy page. We can send you the detailed job pack. Take a look at our website to find out more about us!

It is anticipated that interviews for this role will take place in the 2 weeks following the closing date for applications.

Closing Date: Friday 24 May 2024 at midday

North Surrey Domestic Abuse Service (NSDAS) is a charity that

• has supported anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom & Ewell for over 20 years
• we provide free confidential and independent advice, skilled practical help and ongoing emotional support and information. We have supported 966 clients and their children
• we are a member of Surrey Domestic Abuse Partnership (SDAP)
• we take a strengths based, needs led, trauma informed approach to build resilience and foster independence

Our Benefits include:

Pension, free eye test, employee assistance programme, clinical supervision, flexible working, length of service and birthday recognition

Key aspects of the role:

• Develop NSDAS strategically with CEO and our Surrey Domestic Abuse Partners
• Responsible for running of Outreach Service
• Work with CEO to ensure smooth running of the service
• Work with CEO to undertake consultation with experts to develop future policy, practice and services
• Raise profile of NSDAS and encourage multi-agency and joint working

Six Months Fixed Term Contract (Maternity Cover)

Flexible work location within Greater Manchester

As Strategic Lead (Cancer & Inequalities) you’ll continue our work with GM Cancer to achieve a permanent reduction in inequalities and inequity within Greater Manchester, addressing the social, environmental, and economic determinants of health and wellbeing, with the aim of ensuring active VCSE participation.

This role will suit someone with a passion for improving the health and wellbeing of people, for tackling health inequalities, and who enjoys working in fastmoving and complex systems. To be successful you’ll need experience of supporting a strategic partnership; developing proposals and funding models; and influencing at a senior level. 

Application is by CV and supporting statement. 

Closing date for applications: 9:00am on Wednesday 5 June 2024.

Planned interview date: Thursday 13 June 2024, in either Salford or central Manchester.

Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.

As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.

Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 20th May 2024

Interview date: 23rd May 2024

Be part of something amazing

We are looking for an organised and creative individual to join our service supporting Unpaid Carers in Lewisham to improve their health and wellbeing, and access support that meets their needs.

The team works with unpaid Adult Carers, Young Adult Carers and Young Carers and you will carry out home visits and community meetings, complete assessments, co-produce support plans, and develop effective relationships with Unpaid Carers, families, and professionals. You’ll build on your local knowledge to signpost and facilitate access to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities.

To facilitate group work, you will plan and deliver a programme of events, groups, activities, training and workshops. You’ll need to research and book trainers, venues, activities and resources, negotiate value for money, promote the calendar of events and manage bookings. The sessions will offer opportunities for Unpaid Carers to meet with peers, develop confidence, learn new skills, reduce social isolation, and improve their own wellbeing.

Applicants should have relevant personal or professional experience of working with Unpaid Carers and/or vulnerable adults or children in a social care, health, education or voluntary and community sector, as well as experience of planning and delivering a programme of group work.

You’ll need a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services. You should be an excellent communicator and able to motivate and empower others.

This is a full-time role. Driver and own car essential.

You can make a difference.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous 31 days annual leave entitlement plus bank holidays

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website  for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

We are recruiting for an IRIS Advocate Educator to join our team in The Gaia Centre, Lambeth; the scope on this job involves….

Job Title: IRIS Advocate Educator

Location: The Gaia Centre, Lambeth
Salary: £30,095 per annum
Contract type: Full-time, Fixed term (until 31 March 2025)

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support. 

This is an opportunity to join Refuge as an IRIS Advocate Educator responsible for promoting and recruiting local general practices to participate into the IRIS programme. This will be achieved by building and maintaining effective relationships with general practice teams and providing ongoing specialist advice and support around DVA to patients. 

In the role the key responsibilities will include will work closely with the IRIS Clinical Lead and provide in-house training for general practice teams on understanding, recognising, and responding to domestic violence and abuse (DVA). You will also be responsible for providing individual and needs led DVA advocacy and support to female patients who have been referred by IRIS trained practices and provide onward referrals as needed. 

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.  

As part of this role, you will be required to participate in an out-of-hours on call rota.  

Closing date: 9am on 3 June 2024

Interview date: 7 June 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

We are thrilled to be looking for a Legacy Manager to join the Liberal Democrats on a 2-year FTC. As the next general election approaches, this is an exciting time to join the to join their Fundraising Team and play a vital role as they prepare for the election, which is likely to see a shift in the political landscape.

As a key part of the Major Donor Fundraising Team, you will develop the successful Legacy Programme through targeted marketing activities via digital & physical outreach. This role will have a focus on increasing the number of legacy donors via marketing & outreach, email campaigns, postal mailers, as well as the management of a free-will writing service. You will also lead engagement with legacy programme donors and the processing of legacy donations.
To be a successful Legacy Manager, you will need:  

• Experience in Legacy fundraising/marketing, or in Individual Giving
• Ability to approach legacy donors and prospects, engage them effectively and make direct ask in person, by phone or email 
• Interest in politics and sympathy with the cause of the Liberal Democrats 

Deadline: 15th May
Salary: £35,000-£37,000  
Contract: Full-time, 2 year FTC
Location: Westminster/Hybrid 

If you would like to have an informal discussion, please call Jake on 02030 062787 or email your interest along with your CV to [email protected]

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 

If enough applications are received the charity reserve the right to end the application period sooner. 

Salary: £40,000 Pro Rata
Location: London
Job Type: Freelance - 4 months

High quality bid writer to produce bespoke proposals, and reports to show the impact of the charity across the UK.

THE COMPANY

Amazing charity focussed on helping ex Forces personnel get back into the work place across the UK.

THE ROLE

The production of high quality, bespoke proposals, and reports to demonstrate the impact and outcomes of their work, and to help drive the delivery of their solutions across the UK.
· To work closed with the Head of Development to research and identify new opportunities
· Develop, prepare and submit high quality funding applications, acting as bid writing SME

YOU

Excellent copywriter/Bid writer
· Good attention to detail and proven track record of preparing written proposals
· A highly motivated, supportive, and collaborative team worker.
· Engaging personality with excellent verbal and written communications skills.

Salary: £40,000 Pro Rata
Location: London
Job Type: Freelance - 4 months

NB: You must be eligible to work in the UK

If this role isn't what you are looking for, don't worry. At Stopgap we cover a wider range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts so you are the first to know about a new opportunity.

Marketing, Digital and Creative Recruitment
Stopgap - Talent With A Spark

Oldham Poverty Action Network Coordinator

The role

The post holder for this role will be responsible for co-ordinating the work of the Oldham Poverty Action Network and leading on bringing the Network members together, leading on the co-ordination of the key projects and programmes that tackle the root causes of Poverty in Oldham, ensuring that local people, community organisations and institutions can collaborate through the Network to achieve the Network’s shared vision. You will work closely with Oldham Local Motion who is a key funder of the Oldham Poverty Action Network.

The main things you will be asked to do in this role:

· To provide effective coordination of the work of Oldham Poverty Action Network and it’s associated programmes of work.

· To facilitate the Network’s meetings, creating the space for inclusive innovation through workshops and workstream meetings.

· To work alongside Network members to plan and deliver projects and programmes to tackle the root causes of poverty in Oldham.

· To engage stakeholders in the work of the Network and to ensure that the membership of the network is open and inclusive and reflects Oldham’s communities.

· To ensure that the work of Oldham Poverty Action Network is delivered in line with the aims and values set out by the Network and Local Motion and strives for excellence in coproduction and collaborative practice, including continuing to be driven by those with Lived Experience of Poverty.

· To actively connect with people, communities organisations and institutions in order to maximise the reach and impact of the Network.

· To ensure that the Oldham Poverty Action Network resources are spent in accordance with funding  agreements, the budget and that all reporting, due diligence and learning requirements are met.

· To ensure the Network communicates it work effectively and we are able to share learning and impact with key stakeholders.

The ideal candidate for this role will be someone who…

· Is a skilled and experienced facilitator and programme manager.

· Is driven by social justice and addressing the root causes of systemic issues, especially relating to poverty.

· Is rooted in community and understands the Voluntary, Community, Faith and Social Enterprise Sector.

· Is a networker and can easily build strong, trusting relationships with people and organisations.

· Is a skilled influencer who can operate within partnerships and bring solutions.

· Is an excellent communicator and effective in producing reports and presentations to a wide variety of audiences.

Salary:  £35,745- £38,223 per annum

NJC Grade: PO1 SP 27-30

Hours: 36 per week (Monday to Friday, with some evening and weekend work may be  required)

Length of contract: 3 years with the possibility to extend.

Location:  Hybrid working – Working at our office and in communities in Oldham, and working from home.

The closing date for applications is 09:00am on 31 May 2024

Interviews will be held on 18 June 2024 and will include a panel interview and task

Please note, the successful candidates will be required to undertake a Basic Disclosure and barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

Action Together believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making.  We want to encourage applicants with a diverse range of backgrounds to apply.  In particular, those with lived experience of racial inequity, disability, or poverty. 

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Local Motion Project Manager

The role

The post holder or this role will be responsible for the work of LocalMotion in Oldham and ensuring that local people, community organisations and institutions can collaborate to achieve their shared vision.

The shared purpose of LocalMotion is to learn how all elements of our societal structure, including funders, sectors, and citizens, can work together equitably within a geographical place to positively disrupt the normal patterns and vicious cycles that are holding communities back, to reimagine a more just future for everyone. And for the collective learning to influence change at a local and national level.

The main things you will be asked to do in this role

· To provide effective and visible leadership of the LocalMotion work in Oldham, both within Oldham itself and within the wider LocalMotion movement and network.

· To ensure that Oldham’s LocalMotion work is delivered in line with LocalMotion aims and values and strives for excellence in coproduction and collaborative practice.

· To actively connect with people, communities organisations and institutions in order to maximise the reach and impact of this opportunity.

· Work with the local coordination group to establish the ways of working and processes required to share power and devolve resources and leadership to drive forward the work to achieve our local vision.

· To ensure the local coordination group in Oldham is well supported, is reflective of the communities of Oldham and has the practical support it needs to carry out its functions and responsibilities.

· To ensure that the LocalMotion resources are spent in accordance with the grant agreement, the budget and that all reporting, due diligence and learning requirements are met.

· To ensure the LocalMotion work in Oldham is well documented, and we are able to share learning and impact with key stakeholders.

· To work with local partners, funders and other stakeholders to secure additional resources that will help achieve Oldham’s LocalMotion vision.

· To contribute to LocalMotion learning and governance events (approximately 4-6 per year) as part of the wider network and be a representative of the work in Oldham, including delivering presentations and sharing learning and insight.

To organise and host events and visits to further the objectives of LocalMotion

The ideal candidate for this role will be someone who…

• Is a skilled and experienced facilitator and programme manager.
• Is driven by social justice and addressing the root causes of systemic issues.
• Is rooted in community and understands the VCFSE.
• Is a networker and can easily build strong, trusting relationships with people and organisations.
• Is a skilled influencer who can operate within partnerships and bring solutions.
• Is an excellent communicator and effective in producing reports and presentations to a wide variety of audiences.

Salary: £37,336-£40,220 per annum (pro rata)

NJC Grade: NJC PO2 (29-32)

Hours: 28 hours per week (Monday to Friday, with some evening and weekend work)

Length of contract: 3 years with the possibility to extend.

Location:  Hybrid working – work from home and at our office and in communities in Oldham

The closing date for applications is 09:00am on 31 May 2024

Interviews will be held on 13 June 2024  and will include a panel interview and task.

Please note, the successful candidates will be required to undertake a Basic Disclosure and Barring Service (DBS) check. A positive Disclosure of Offences will not automatically bar an applicant from being appointed and suitable applicants will not be refused employment because of offences that are not relevant.

Action Together believes that a greater diversity of views, skills, and lived experience will help generate better ideas, and will lead to better decision making.  We want to encourage applicants with a diverse range of backgrounds to apply.  In particular, those with lived experience of racial inequity, disability, or poverty. 

Action Together is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom we work. We expect all of our employees to demonstrate this commitment.

Hours of work: 36.5 per week

Monday to Thursday, 9am to 5pm with 30-minute unpaid lunch break, Friday, 9am to 4pm with 30-minute unpaid lunch break.

Location: Welwyn Hatfield (with some working from home)

Type of contract:Permanent

Purpose of role:

Citizens Advice Welwyn Hatfield has a vacancy for a highly motivated Advice Service Manager to lead our advice team. You will be responsible for the supervision, quality and monitoring performance of the advice team, who deliver multi-channel advice (face to face, phone and digitally) to Welwyn Hatfield residents on a wide range of advice issues including welfare benefits, debt, housing, employment, and discrimination. You may also be required to deliver advice and session supervision when necessary.

You will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, and debt

If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you feel you meet some of the criteria but not all, we really hope you’ll enquire to learn more.

What we can offer our staff:

• 25 days’ annual leave FTE plus bank holidays.
• 5% contribution to Employer’s Pension Scheme.
• Death in Service cover on joining the Employer’s Pension Scheme.
• Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
• Commitment to continued professional development.
• Town centre location with great transport links.
• An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.

Closing date: Friday 7th  June 2024

For more information please download the Job pack attached.

We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.

Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.