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THE ROLE
Job Title: Head of CRM
Reports To: Chief Executive
Location: Remote and hybrid working (occasional travel to SportsAid Head Office)
Salary: £60,000 per annum FTE; pro-rated to £36,000 per annum for 3 days/week
Contract: Permanent; part-time
Hours of work: Part-time position, approx. 21 working hours a week (3 days per week), some evening work may be required from time to time, reasonable flexible work options are available.
CONTEXT & PURPOSE OF ROLE
SportsAid is currently implementing Salesforce Nonprofit Cloud as our new organisation-wide CRM platform to strengthen engagement with athletes and their parents/care-givers, supporters and funders, partners, alumni, volunteers and other key stakeholders. The Head of CRM will provide strategic and operational leadership for the charity’s CRM function.
Initially the focus of the role will be to realise the value of the implementation, including adoption, embedding ways of working and processes across teams, improving data quality, refining reporting, ensuring good system governance and optimising organisation-wide usage.
Longer term, the role will develop and lead a CRM roadmap, identifying priorities and enhancements for future development and planning the strategic evolution of our new CRM ecosystem and long-term sustainability of our Salesforce Nonprofit Cloud platform.
You will lead organisational change, embed best practice CRM processes, ensure high-quality data governance and maximise the value of CRM insights to support fundraising, programme delivery, marketing, partnerships and impact reporting.
BACKGROUND
Founded in 1976, SportsAid is a national charity that provides recognition and financial help to emerging young talented sports people – the next generation of British sporting heroes and heroines – often at a crucial time in their personal and sporting development.
SportsAid’s Mission is to champion and support the next generation of athletes to fulfil their potential in sport and life.
We put athletes first. We champion fairness and inclusion. We work together. We are ambitious and accountable.
We bring together partners, supporters and alumni to provide financial help, trusted guidance and belief – particularly at the moments when staying in sport becomes hardest. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympian and Paralympian stars.
SportsAid manages and delivers several programmes of support including SportsAid Athlete Awards, the Talented Athlete Support Scheme (TASS), the Diploma in Sporting Excellence (DiSE) and Backing The Best.
KEY RESPONSIBILITIES
CRM Strategy & Leadership
Salesforce Nonprofit Cloud Implementation & Optimisation
Data Governance & Compliance
Reporting, Insight & Impact Measurement
User Adoption & Training
Supplier & Stakeholder Management
ESSENTIAL SKILLS & EXPERIENCE
Experience
Salesforce & Technical Expertise
CRM Leadership Experience (ideally involving Salesforce)
Data & Governance
Project & Change Management
Communication & Leadership
Personal Attributes
WHAT WE OFFER
APPLICATION PROCESS
Please apply with your CV and a one page cover note on how you meet the essential criteria – the application deadline is by 5pm on Friday 17th April 2026.
On receipt of your application, you will be sent a confidential equal opportunities form, which all applicants will be asked to complete. Shortlisted applicants will be notified by Wednesday 22nd April 2026 to have a preliminary online conversation with the recruiting panel (including the Chief Executive and the database implementation consultant).
Interviews will be held in person on Thursday 30th April 2026 at the SportsAid office in London.
SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.
SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment. We positively encourage applications from all candidates regardless of age, race, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.
NOTES:
The SportsAid office is in London, but this role can be based remotely.
As the role may involve indirect, online contact with young people, the appointee will be required to undergo an enhanced DBS check in relation to the post.
As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the ‘Thriving Boxing Community’ element of England Boxing’s strategy, as well as having significant input into ‘A Respected and Valued NGB’ and other elements of the wider strategy.
In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience.
The role is also responsible for the accuracy of the data on England Boxing’s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate.
Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events.
Key Accountabilities Include:
• To lead and develop the ‘Thriving Boxing Community’ element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required.
• To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers.
• To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing’s policies, procedures, services & systems.
• To ensure the membership services function operates effectively and that the functions’ activities are aligned with departmental and company objectives.
• To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales.
• To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services.
• To actively review and implement cost-effective improvements in the membership services, processes, and systems.
• Ensure a high level of customer service and membership support is provided at all times.
• Ensure high-quality records are maintained.
• Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance.
• Serve as project manager for the production and distribution of membership information.
• To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations.
• Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit.
• Manage the membership services budget
• To provide support and input into the management team as required, and specifically into the delivery of the organisation’s strategic plan and Sport England funding programme.
• To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development
• To perform any other duties as reasonably required to meet the objectives of the organisation
Person Specification - Essential:
• Minimum three years’ experience in managing, developing, and enhancing membership, volunteer, or customer services.
• Understanding and awareness of individual and club membership within a sporting environment.
• Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development
• Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage.
• Track record in the successful management of budgets, volunteers and staff, including their ongoing development.
• Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint.
• To be resilient and able to demonstrate leadership, and have experience operating at a management level.
• Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation
• Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work
• A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same.
Desirable:
• Knowledge of amateur boxing, including technical rules and competitions.
• Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment
• Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes.
• Hold a full UK Driving Licence and access to a vehicle.
• The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required).
• Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.
Inspiring and Transforming Lives through Boxing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Grants & Charitable Partnerships Manager
DEPARTMENT: Chelsea FC Foundation
REPORTING TO: Head of Grants & Charitable Partnerships
LOCATION: Stamford Bridge (with travel across local communities as required)
CONTRACT: Permanent, Full time
JOB FUNCTION: To lead the day-to-day delivery and development of the Foundation’s grant-making and charitable partnerships portfolio, acting as a key relationship owner for grantees and charity partners. The role will ensure high-quality stewardship, support, governance and impact reporting across existing grants, while also playing a key role in the design, development of new grant programmes aligned to the Foundation’s strategic priorities.
Closing date: 10th April
We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.
KEY RESPONSIBILITIES:
Grant-making & Portfolio Management
Impact, Learning & Communications
Charitable Relationship Management
Wider Strategic Contribution
MEASURES OF PERFORMANCE:
PERSON SPECIFICATION:
Experience
Skills & Behaviours
Our Expectations:
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Event & Engagement Coordinator
Remote based in North West England. Please note, the role requires working one day a week in Manchester.
Fixed term contract: initially 12 months with potential to extend.
Job Purpose:
To plan, coordinate, and deliver a range of local events across North West England, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.
Key Responsibilities:
Key Skills & Experience:
Essential:
Desirable:
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
The Human Resources Business Partner will lead all aspects of HR across ParalympicsGB and oversee the design, coordination, and delivery of learning and development (L&D) for a workforce of approximately 50 employees.
REPORTS TO: Head of Governance, Planning, and Risk
TYPE OF CONTRACT: 12-Month Fixed Term
SALARY BAND: £54,000 - £60,000 (Pro Rata) dependent on professional qualifications and experience
HOURS OF WORK: Part-Time, 22.5 hours per week (0.6 FTE). Fixed Working Days – Tuesday, Wednesday, Thursday.
LOCATION: London (Hybrid arrangements available in line with organisational policy).
This role is central to ensuring that ParalympicsGB maintains a positive, high performing culture, underpinned by effective people management, robust HR processes, and meaningful development opportunities for all staff.
Working three days per week (0.6 FTE), the postholder will act as the organisation’s primary HR contact, providing expert guidance to Directors, Heads of Department and Managers, and ensuring compliance with current UK employment legislation and best practice, supported by continuous professional development.
KEY RESPONSIBILITIES:
Human Resources Management
· Serve as the first point of contact for all HR matters across the organisation, providing expert advice and support to managers on: employee relations, performance, conduct, absence, wellbeing, family-friendly accommodations (e.g. flexible working requests).
· Manage HR casework as it arises, ensuring timely, fair and legally compliant resolution.
· Ensure compliance with employment law, safeguarding requirements and internal governance standards; appropriately maintaining and updating HR policies, procedures, and employee records.
· Oversee recruitment and onboarding processes, ensuring a positive and inclusive candidate experience.
· Support organisational initiatives related to inclusion, diversity, equality and accessibility.
· Support organisational change as required, ensuring effective communication and engagement throughout.
· Proactively maintain awareness of legislative changes and HR best practice through continuous professional development, sharing implications and recommendations with leadership.
· Line Management of the Recruitment and Corporate Services Officer.
Reward and Job Evaluation
· Understand, evaluate and advise on benefits and reward packages, ensuring they remain competitive, equitable and aligned to organisational values.
· Contribute to job evaluation processes and develop/update job descriptions in line with market expectations and internal consistency.
Performance Framework Administration
· Lead the administration and continuous improvement of ParalympicsGB’s performance management framework.
· Ensure Directors, Heads of Department and Managers conduct regular performance conversations with their teams.
· Provide guidance and training to managers on effective performance management, including standards and tools for high-quality objective setting, mid-year check-ins and year-end reviews.
· Monitor and assure the quality of objectives and performance review conversations, ensuring fairness, consistency and alignment to organisational goals.
· Collect and analyse performance data to identify trends and improvement opportunities.
· Report performance insights and recommendations to senior leadership and inform succession and L&D priorities.
Learning and Development
· Oversee delivery of an annual learning and development programme for all staff in partnership with senior leadership and the Corporate Services team.
· Ensure every employee has an up-to-date individual learning and development plan.
· Identify organisational training needs and coordinate workshops, training sessions, and development opportunities; sourcing appropriate internal or external solutions as needed, supported by the Corporate Services team.
· Evaluate the impact of L&D initiatives and recommend improvements.
People, Culture and Organisational Development
· Contribute to initiatives that strengthen organisational culture, staff engagement and wellbeing.
· Support workforce planning and organisational development projects.
· Promote ParalympicsGB’s values and commitment to a positive, inclusive working environment.
PERSON SPECIFICATION:
Knowledge, Skills, and Experience
Essential
· A recognised HR qualification (e.g., CIPD Level 5 or above).
· Significant experience in a similar HR Business Partner or HR Business Partner/L&D combined role.
· Strong knowledge of UK employment law and HR best practice.
· Experience managing employee relations cases with confidence and professionalism.
· Demonstrated ability to design and deliver learning and development programmes.
· Experience administering a performance framework and supporting managers to set high-quality objectives and conduct effective reviews.
Desirable
· Experience working in a charity, sport, or high performance environment.
· Knowledge of safeguarding and wellbeing frameworks.
· Experience supporting organisational culture or change initiatives.
· Expertise in inclusion, diversity, equality and accessibility strategies (policy, training and measurement).
· Experience designing and implementing quality assurance processes for performance management.
· Experience with reward and benefits evaluation, market benchmarking and job evaluation methodologies.
Behavioural Competencies and Qualities
· Excellent interpersonal, communication and influencing skills.
· Strong organisational skills and attention to detail.
· Ability to work independently and manage competing priorities.
· Ability to operate with absolute discretion on confidential matters, with an understanding of when to escalate issues as appropriate
· Committed, enthusiastic and motivated
· Willingness and desire to entertain new ideas and seize opportunities
· Willingness to accept and encourage constructive challenges
· A willingness to do what is needed to get the job done
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and may be amended from time to time in the light of the changing needs of the organisation through appropriate processes of consultation and the mutual agreement of both parties.
VALUES
ParalympicsGB is an organisation with a unique role and key responsibilities within the UK high performance system. Delivery of our ambitions very much relies on both working in partnership with others, and by focusing on our two strategic priorities: taking the best prepared team to each summer and winter Games and inspiring social change.
As an organisation we are committed to three values: excellence, respect, and integrity. Every ParalympicsGB member is expected to adhere to:
Excellence
Everything we do reflects our ambition to be world leading. We care deeply about what we do and bring a flexible, positive, and progressive approach to our interactions with others. Like the athletes that we support, we will always challenge ourselves and others to do better.
Respect
Our relationships with each other, our partners and the wider community are based on respect, trust, and a deep-seated belief in diversity, inclusion, and the value of our differences.
Integrity
We demand the highest standards from ourselves and others, seeking always to do the right thing and to engage with openness and transparency in all that we do.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Charity Officer, you will directly support our venues based at Redlibbets Golf Club, Cobtree Manor Golf Club, and Warley Park Golf Club.
Key Responsibilities
Programme Delivery:
Partnership Management:
Funding and Compliance:
Safeguarding and Wellbeing:
Community Engagement and Impact:
Administrative and Event Coordination:
Person Specification
Experience
Knowledge and Skills
Attitude and Approach
Revolutionising golf by breaking down barriers to create inclusive, modern hubs that foster community, wellbeing, and social connection for all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As Charity Officer, you will directly support our venues based at Mill Green Golf Club, The Arkley 9 Golf Club, and Ansty Golf Club, with a main presence at Mill Green and The Arkley 9.
Key Responsibilities
Programme Delivery:
Partnership Management:
Funding and Compliance:
Safeguarding and Wellbeing:
Community Engagement and Impact:
Administrative and Event Coordination:
Person Specification
Experience
Knowledge and Skills
Attitude and Approach
Revolutionising golf by breaking down barriers to create inclusive, modern hubs that foster community, wellbeing, and social connection for all.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Charity Delivery Lead will drive the success of key charity and community programs and charity initiatives across our 13 venues. Line managing staff in a matrix model, you will provide operational guidance, a delivery framework, and expert advice to ensure that each program is successfully implemented and achieves its objectives. You will collaborate closely with the General Manager of each venue, ensuring the alignment of charity initiatives with broader venue goals.
Key Responsibilities
Program Delivery Support
Provide expert advice and practical frameworks to Charity Officers as they deliver and facilitate key programs such as Fun, Food & Golf, Community Cafes, and This Girl Can. Ensure each program aligns with the charity’s mission and goals.
Program Coordination & Monitoring
Ensure that programs are delivered efficiently, consistently, and to a high standard across all venues. Support Charity Officers in tracking program outcomes and assessing impact, making adjustments as needed.
Training & Development
Provide training, resources, and support to Charity Officers to ensure they have the knowledge and tools necessary to deliver high-quality community programs. Share best practices and foster a culture of continuous improvement.
Framework & Process Development:
Develop and implement operational frameworks, guidelines, and processes for program delivery, ensuring consistency across all 13 venues. Provide ongoing feedback and recommendations to improve program quality and participant satisfaction and outcomes.
Reporting & Communication:
Report regularly to the Chief People Officer on program performance, challenges, and successes. Prepare reports and presentations for stakeholders (including Trustees), demonstrating the impact of charity programs and their alignment with the overall strategy.
Collaborative Working:
Work closely with the marketing and communications team to promote charity programs across different channels, including social media, local events, and the charity’s website. Help raise awareness of the charity’s work and encourage broader community participation.
Safeguarding and Wellbeing
Ensure that all programs adhere to safeguarding guidelines, especially for vulnerable groups such as those impacted by dementia and children. Promote a safe and inclusive environment for all participants.
Person Specification
Key Skills and Experience:
Desirable
Revolutionising golf by breaking down barriers to create inclusive, modern hubs that foster community, wellbeing, and social connection for all.
The client requests no contact from agencies or media sales.