Jobs for the Youth and Children sector
We are a unique charity dedicated to supporting children born with severe immune deficiencies. You will play a key part in raising vital funds and awareness by strengthening how we communicate with patients and families, engaging the public, and expanding our digital presence. Working independently, you’ll shape engaging social media content, nurture supporter relationships, enhance our social media channels, and identify new opportunities to increase donations through both digital and in-person initiatives and help build a stronger, more visible Bubble Foundation.
The client requests no contact from agencies or media sales.
About Us:
Stephen’s Children UK is a Christian charity dedicated to providing financial support to the existing and well developed Stephen’s Children ministries in Egypt’s garbage slums outside of Cairo.
These programs are staffed by over 1,500 dedicated and compassionate individuals ready to make a difference. Over 20% of Stephen’s Children staff members grew up in these same impoverished communities. They come back with the hope to break the cycle of poverty for others, instilling a culture of hope by nurturing hearts, training minds, and teaching our families the strength of God’s love, though the provision of schools, healthcare, home visits, summer camps and much more.
As part of our ongoing growth and efforts to expand our reach in the UK, we are looking for a dynamic, passionate, and experienced Charity Fundraiser with strong social media and digital marketing skills.
Role Overview:
As a Charity Fundraiser with Social Media and Digital Marketing experience, you will play a pivotal role in raising awareness and funds for our cause. You will leverage your expertise in fundraising, social media strategy, and digital marketing to develop and execute innovative campaigns that inspire individuals and organisations to engage and contribute. This is an exciting opportunity to make a tangible impact through creative and strategic digital campaigns.
We are in early discussions with a potential Patron which would significantly boost our profile, and we are in particular looking to develop partnerships with large corporate donors in line with their CSR obligations.
You will be reporting to the UK Trustees.
Key Responsibilities:
Although mostly working autonomously, you will be working with, and representing SCUK on the international Marketing and Communications Advisory Group to ensure a cohesive approach (the Communications and fund raising teams from the various Stephen’s Children entities in other nations):
- Fundraising Strategy & Campaigns:
- Develop and implement fundraising strategies that align with the charity’s mission and goals.
- Manage and grow fundraising campaigns across multiple platforms, including social media, email, and digital channels, as well as occasionally organising and attending fund raising events.
- Identify and engage potential donors, sponsors, and corporate CSR partners to grow the charity’s financial support base.
- Organize and manage online and occasional in person fundraising events, appeals, and virtual initiatives.
- Social Media & Digital Marketing:
- Create and manage engaging content across various social media platforms (Facebook, Instagram, X (Twitter), LinkedIn, etc.) to promote fundraising efforts, events, and the charity's mission.
- Develop and execute digital marketing campaigns, including email marketing, paid ads, and influencer collaborations.
- Build a strong online community of supporters and engage with followers through comments, messages, and interactive posts.
- Ensure consistent messaging and branding across all digital channels.
- Donor Relationship Management:
- Maintain and nurture relationships with current and prospective donors through regular communication, updates, and stewardship.
- Coordinate and distribute newsletters [?] and reports for donors, showcasing the impact of their contributions.
- Content Creation & Storytelling:
- Collaborate with the global content team to create compelling communications to a UK audience that showcase the charity’s impact and inspire action.
- Write fundraising appeals, success stories, and content that resonates with various audiences.
- Analytics & Reporting:
- Use digital analytics tools to measure the success of campaigns and track fundraising progress.
- Provide regular reports on social media performance, campaign effectiveness, and donor engagement.
Key Requirements:
- Proven experience in fundraising, particularly within the charity sector or a related field.
- Demonstrated ability to engage and grow online communities and donor bases.
- Strong understanding of digital marketing, with a focus on social media and online campaigns.
- Excellent communication and writing skills, with the ability to craft compelling content for different digital platforms.
- Excellent interpersonal and presentation skills to effectively communicate when speaking in person to supporters and potential supporters, including Trust and Corporate grant applications.
- Creative mindset with the ability to think outside the box to drive engagement and fundraising results.
- Proficiency in social media management tools and digital advertising platforms.
- Familiarity with fundraising platforms (e.g., JustGiving, GoFundMe, Virgin Giving etc) and donor management tools (e.g. Raiser’s Edge etc.)
- Strong analytical skills with the ability to track, measure, and report on campaign performance.
- Strong organisational and project management skills with the ability to manage multiple campaigns at once.
- Passionate about the charity’s mission and Christian values, and committed to making a difference.
- Availability to visit the work in Cairo at least once per year (funded by the Charity).
- Ability to work independently and as part of a collaborative international team.
- Knowledge of GDPR and data protection regulations as they pertain to online fundraising and social media.
Desirable Skills:
- Previous experience working with corporate donors, Trusts or high-net-worth individuals.
- Knowledge of current fundraising trends and best practices.
- A network of contacts in the fundraising or charity sector.
- Previous experience in organizing virtual or hybrid fundraising events.
- Understanding of the UK charity landscape and fundraising regulations.
Why Join Us?
- Be part of a passionate and dedicated organisation making a real difference in people’s lives.
- Work with international counterparts in a dynamic, creative environment where your ideas and contributions will be valued.
- Flexible working hours, mostly remote.
If you are an innovative, results-driven fundraiser with a passion for social media and digital marketing, we would love to hear from you. Apply today and help us create a brighter future for those in need!
How to Apply:
Please send your CV and a cover letter detailing your relevant experience to the email shown.
Please ensure your cover letter highlights your fundraising experience and examples of successful digital marketing campaigns and corporate sponsorship initiatives that you have led or contributed to.
The client requests no contact from agencies or media sales.
About us
Every day, SOHK transforms lives. We work with young people at risk of exclusion and disengagement from education, empowering them to break cycles of disadvantage and realise their potential. Through a combination of rugby and social and emotional learning, we help participants develop the confidence, skills, and resilience they need to succeed in life and education.
We plan to double the number of young people engaging with our programmes over the next five years. We are also making significant investments in our impact function, to better understand how we can maximise the benefits for participants and attract more attention and investment to social and emotional learning (SEL) interventions.
Job Overview
We are seeking a dynamic and driven Events & Corporate Partnerships Manager to play a key role in delivering our fundraising ambitions across England and Wales. This is a varied and hands-on role, combining strategic relationship-building with high-quality event delivery to generate income and deepen supporter engagement.
The Events & Corporate Partnerships Manager will take ownership of a portfolio of major fundraising events, from planning and budgeting through to delivery and follow-up. This includes developing the annual events strategy, managing income and expenditure, supporting ticket and table sales, sourcing prizes, and ensuring an exceptional supporter experience throughout.
Working closely with the Head of Fundraising, they will build and convert a pipeline of corporate partners, developing compelling proposals and securing new partnerships to meet income targets. They will also lead on the stewardship of these relationships, delivering tailored engagement plans that demonstrate impact and maximise retention.
Alongside delivery, the Events & Corporate Partnerships Manager will monitor performance, manage budgets, and maintain accurate reporting and CRM data, working collaboratively with Fundraising and Marketing colleagues to maximise results.
Key Responsibilities
Major SOHK Events
- Events Lead: Take full ownership of the SOHK organised major events in England, Scotland and Wales.
- Develop and deliver an annual events strategy & Calendar that is aligned with FRT targets
- Set and manage event budgets, income targets and KPIs
- Ensure exceptional supporter experience at all touch points.
- Source high value auction and raffle prizes
- Work closely with FRT to sell tables & tickets at events.
- Ensure prize donors, table buyers and supporters have a great experience of SOHK – feeling thanked and appreciated.
- Plan thoroughly for post event stewardship and follow up
Corporate Partnerships (working with Head of Fundraising)
- Build a pipeline of potential corporate partners and continually seek to add to pipeline as needed
- Research and make high quality approaches
- Confidently write winning pitches and present at meetings
- Secure new partnerships to achieve income targets
- Stewardship: Act as the main point of contact for partnerships that are allocated to you; nurturing and strengthening the relationships
- Develop and implement tailored cultivation and stewardship plans to enhance partner engagement and retention
- Demonstrate the impact of partner contributions to maximise retention (alongside our Marketing & Comms Team)
Reporting, Monitoring & Budgeting
- Report as required on all activity and progress to the Head of Fundraising
- Monitor and manage expenditure related to fundraising activities – managing P&L sheet
- Ensure data capture for CRM (Beacon) from all events
Skills & Experience
Essential
- Proven experience in event management, including planning, delivery, and evaluation of fundraising or engagement events
- Strong project management skills, with the ability to manage multiple events and competing priorities
- Excellent organisational skills and attention to detail
- Experience working with a wide range of stakeholders, including donors, sponsors, volunteers, and suppliers
- Strong communication and interpersonal skills, with the ability to represent the organisation professionally
- Experience managing event budgets and delivering activity within financial targets
- Ability to problem-solve and adapt quickly in a fast-paced environment
- Understanding of the role events play in fundraising, supporter engagement, and awareness-building
- Proficiency in Microsoft Office and familiarity with event or CRM systems
- Willingness to travel and work occasional evenings/weekends as required
- Genuinely buy into the SOHK mission, purpose and values
Desirable
- Experience supporting or delivering corporate partnerships, sponsorships, or donor engagement initiatives
- Knowledge of fundraising principles and income generation through events
- Experience working in the charity or not-for-profit sector
- Ability to identify and develop partnership opportunities that align with organisational values
- Experience with volunteer coordination and stewardship
- Familiarity with CRM systems (e.g. Salesforce, Raiser's Edge)
- Understanding of marketing and communications to support event promotion and partner visibility
- Awareness of compliance, safeguarding, and ethical considerations within a charity setting
Terms of Appointment
- Salary range: £37,000 - £40,000
- Full-time
- 28 days annual leave entitlement plus public holidays.
- South East England (based). This role requires weekly travel to London, with occasional travel to other locations across the UK.
- Disclosure and Barring Service check will be required for successful candidates and the job is dependent on suitable references.
How to Apply
Please send a current CV and a cover letter no longer than two sides of A4. Please express why you think you could do this job for School Of Hard Knocks (SOHK).
School Of Hard Knocks (SOHK) is an inclusive charity committed to broadening the diversity of our organisation and is keen to attract people from a wide range of backgrounds.
Applications close at 10pm on Sunday 17th May. In-person interviews will be held in London on 21st and 22nd May.
The client requests no contact from agencies or media sales.
An exciting opportunity to play a central role in campaigns and communications that secure funding to help young people to thrive. At a time of real growth for our charity, we are looking for a Campaigns & Communications Manager to join our team. You will plan and deliver two major annual appeals, grow our monthly donor programme, and create compelling communications that deepen supporter engagement and reflect the integrity of our work with young people.
What is Jamie’s Farm? Jamie’s Farm is a charity that supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges. As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role: As Campaigns & Communications Manager you will plan, coordinate and deliver campaigns that engage supporters and drive income. You will develop email journeys, digital content and supporter pathways that grow our monthly donor programme into a sustainable income stream. Alongside this, you will lead the creation of high-quality fundraising communications - from donor updates and impact stories to campaign collateral and web content - ensuring all storytelling is ethical, warm and true to who we are.
Location : Jamie's Farm Bath (HQ) preferred but other Jamie’s Farm locations considered (London, Lewes, Hereford, Monmouth, Skipton)
About you: We are looking for someone with proven experience delivering multi-channel campaigns that drive income - whether through fundraising appeals, matched funding campaigns, or other income-generating programmes. You will also have experience growing an individual giving, monthly donor or membership programme. You will be an exceptional copywriter, able to communicate impact with clarity and warmth, and understand the importance of representing young people responsibly and with dignity.
A confident project manager, you are highly organised and able to juggle multiple deadlines, coordinate stakeholders and keep campaigns on track. You are comfortable using data and insight to optimise performance, and bring a proactive, solutions-focused mindset to everything you do.
This role could suit someone with broader marketing and communications experience including income generating campaigns, who is interested in applying their skills in a fundraising/nonprofit context.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
The client requests no contact from agencies or media sales.
JOB TITLE: Parent Partner
RESPONSIBLE TO:Peer Services Lead for England
HOURS OF WORK:As per individual terms
GRADE/SALARY:Grade 2.4/ £24,479
LOCATION:Home based
TYPE OF CONTRACT:Permanent
MAIN PURPOSE OF THE JOB
Provide peer support services via the transition service for One Adoption. You will support individual families with peer to peer goal-based intervention servicedeliverable via 6 sessions of support (1-1).
Provide peer support services via dedicated support phone line, bookable sessions & email cover. This will be delivered via rota’dsessions for the Eastern Region Peer Support Line.
MAIN DUTIES AND RESPONSIBILITIES
Direct 1-1 support
•To work with families to achieve agreed goal-based outcomes.
•To work to a plan for transition.
•To signpost families to relevant support.
•To provide 6 online support sessions of 1 hour via TEAMS covering the programme topics agreed within timescale.
•To follow a programme of support and monitor progress regularly.
•To empower families to work closely with schools, settings and relevant professionals encouraging them to build and strengthen relationships.
•To complete admin and paperwork relevant to the family including evaluation paperwork.
Support Line
•Following a scheduled work pattern, respond to adopters calling in to alive phone line, providing a listening ear & signposting to relevant resources/information.
•Following a rota ensuring bookable sessions are responded to, listening & signposting where required
•Monitor & respond to emails within your scheduled shifts.
•Ensure feedback texts are sent at the end of each interaction with a caller.
General
•Retain accurate records in accordance with Adoption UK policy and practice, complying with GDPR legislation.
•To ensure compliance with appropriate Adoption UK policies and procedures
•To carry out such other duties as may be deemed necessary.
•Ensure all admin tasks are carried out within a timely manner, Evide updated.
PERSON SPECIFICATION
EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE
•Personal experience of adoption. (essential)
•Sound knowledge of current adoption issues, or a strong interest in developing such knowledge (essential)
•Experience within the education setting (desirable)
•Experienced mentor or similar support role. (essential)
•Experience of supporting families in group settings as well as 1:1 (desirable)
•A good understanding of One adoption RAA(s) systems and adoption landscape (desirable)
•Safeguarding – understanding of safeguarding policies and procedures (essential)
•Good working knowledge of how to use social media and a range of online platforms with confidence. (essential)
SKILLS AND ABILITIES
•Work and act on own initiative (essential)
•Work to deadlines and tight timescales and reporting around progress (essential)
•Flexible and able to work purposefully from home (essential)
•Excellent communication skills or verbally and written (essential)
• Group facilitation skills (essential)
•Good empathic listening skills, able to deal with issues in relation to significant trauma and loss (essential)
•Ability to organise and hold meetings, including by telephone and online (essential)
•Excellent IT skills including Teams, Outlook and Zoom or a willingness to learn (desirable)
•Ability to maintain confidentiality at all times. Aware of GDPR, particularly around holding information at home (essential)
•Ensure that internal policies and procedures are complied with. (essential)
BEHAVIOURS
•Supports, encourages and motivates adopters and families (essential)
•Values transparency and consistency (essential)
•Understands the role of individual and collective accountability (essential)
•Has a clear understanding of other colleagues’ roles and responsibilities (essential)
•Approachable and friendly (essential)
•Confident in 1:1 and group settings (desirable)
•Ability to empower and work in partnership with families (essential)
•Shares skills and knowledge appropriately (essential)
•Offers outstanding service to service users (essential)
•Takes pride in Adoption UK and promotes its values in all interactions with external stakeholders (essential)
•Willingness to learn new skills (essential)
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
Following a successful rebrand in 2025 and real momentum in our digital presence, we’re looking for a Digital Communications Manager to join our small but mighty Fundraising and Communications Directorate.
This is a fixed term, 12-month maternity cover role and it’s a brilliant time to come on board. We’ve built solid foundations. Now we want to go further.
You’ll lead our digital communications strategy across every channel: website, social media, email newsletters, blogs and campaigns, making sure our content is engaging, accessible and rooted in impact. Working closely with our Digital Communications Assistant, you’ll use data and insight to grow our audiences, reach new people and demonstrate what good digital communications can do for a cause like ours.
We’re looking for someone with several years of experience in a similar role who brings both creativity and analytical thinking. Someone who cares about making financial education feel relevant, human and within reach for everyone.
We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.
The client requests no contact from agencies or media sales.
Circa £53,000 per annum
Permanent
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Policy Adviser – Education.
The role provides strategic leadership on UK education policy across the organisation, with a current focus on early childhood learning and development. The role shapes and delivers rights-based policy influencing strategies, research, and analysis, working closely with colleagues in campaigns and political affairs to drive change for children in the UK.
The role requires expertise in UK education policy, clear experience leading advocacy-oriented research, and a history of influencing UK Government. You will bring a strong understanding of UK policy-making processes and a commitment to children’s rights.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Thursday 14 May 2026.
Interview date: Wednesday 27 May 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, and disabled candidates, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
Are you looking for a role in a dynamic and busy policy and public affairs team operating in the education and skills policy arena? Are you interested in a role that will provide you with the opportunity to use your research skills and work with a range of stakeholders on developing impactful policy? Then this is your opportunity. EngineeringUK is looking for a temporary Policy Manager ready to lead on the development of some of our organisational policy priorities and positions to ensure that government policy addresses EngineeringUK’s concerns in relation to for example apprenticeships and the ‘growth and skills levy’, Skills England, diversity in engineering & technology pathways and STEM teacher shortages.
It is an exciting time to work in policy and if you have excellent verbal and written communication skills, experience in drafting policy reports and recommendations and a good understanding of how to sell these to policymakers, we want to hear from you.
About the role
Reporting to the Head of Policy and Public Affairs and working closely with colleagues across EngineeringUK as well as our partners, you will be instrumental to the delivery of our policy and public affairs programme.
You will lead on policy projects and on developing organisational policy positions, producing reports and responses to government consultations (with a focus on education and skills). You will be working with the Public Affairs Advisor and other colleagues to communicate these messages to government. You will also be responsible for engaging with stakeholders, internally and externally, requiring you to be an excellent team player and collaborator. You will have a good understanding of how to use research and data to identify trends and support policy development and be a confident and persuasive communicator. You need to be able to work independently and be adept at managing multiple tasks in a deadline driven environment.
The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and may involve some travel in the UK. We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
Further details of the role can be found in the job description and person specification.
About EngineeringUK
Our purpose is to drive change so more young people choose engineering and technology careers.
Our vision is that the UK has the diverse workforce needed for engineering and technology to thrive and drive economic prosperity, improve sustainability and to achieve net zero.
Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.
In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.
We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.
We guided by a series of values that we apply to all our activity:
- We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard
- We are collaborative. We listen, share and work in partnership to achieve our vision
- We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
- We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
- We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
About you
Essential Skills / Competencies
- Demonstrable experience of developing organisational policy positions, policy responses and report writing as well as leading on impactful policy engagement with government stakeholders.
- Demonstrable experience of using government and other datasets to support policy development.
- Demonstrable experience managing policy projects including relevant stakeholder management that leads to lasting partnerships. Proven ability to lead a project and take people – internal and external to the organisation - with you.
- Excellent verbal and written communication skills, including a proven ability to simplify complex research and policy message, and to write confidently and concisely for a variety of audiences.
- Good understanding of the education and skills landscape, as well as the political environment surrounding it.
- Proven ability to work independently and prioritise in response to many competing demands and time, but also take direction, be flexible and work collaboratively with others, contributing to team decisions and facilitating cross-organisational working. Pro-active approach to working.
- Commitment to our mission and values, in particular, you will be able work in a way that supports our commitment to equity, diversity and inclusion.
- Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
Desirable Skills / Competencies
- An existing network of contacts across the education, skills and/ or the engineering sector in and outside of government.
Education / level of experience
- Educated to degree level or equivalent, or similar ability gained through work experience relevant to the role.
- Expected level of work experience – minimum 3 to 5 years in a similar role.
EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong. This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences. Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics.
We are an equal opportunities employer and are open to flexible working, including job share.
Applying for this role
Applications
If you would like to request to submit your application in an alternative format to support accessibility, please let us know.
We want to hear your voice and experience in your application. We acknowledge that you may use AI tools to polish a response, but your application should reflect your experience and voice. All applications are reviewed and scored by our human hiring team. Our system flags responses that it judges to be AI generated and your application may be disregarded if we feel it has been completely AI generated.
The deadline for applications is 5pm on Monday 4th May 2026
The role would be available for someone to take up from mid-June 2026.
Interviews
Applications will be assessed against the requirements for the post as set out in the job description and in the ‘about you’ section above.
We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form.
We aim to notify candidates who have been shortlisted on Friday 8th May 2026 .If you have not heard from us after this date, please assume that you have not been successful.
First interviews will be held on 13th and 14th May 2026.
What can we offer you?
- Competitive salary
- 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
- Competitive pension (10% employer contribution)
- Annual bonus opportunity
- Flexible working
- A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
- Employee Assistance Programme
- Life Insurance (4 x salary)
- Cycle to Work Scheme
- Long term illness/incapacity insurance cover (permanent health insurance or PHI)
- Annual private health check for employees
- Discounted gym membership
- Yearly flu vaccination
Family Support Worker
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
To cover Southampton, including Dorset, Hampshire and parts of Wiltshire and Isle of Wight
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker, on a full time basis (35 hours per week), to deliver a high-quality family support service as part of our Southampton Care Team.
Reporting to the Family Support Manager of the Southampton Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website and apply online.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Southampton Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
Bring your CRM, customer journey and membership experience into an environment where you can build processes and journeys from the ground up, delivering measurable results within impactful environments that drive real social impact.
We are looking for a hands-on operator to build the engine behind how a group of membership-based incubations grow, engage and thrive. This role is employed by Purposeful Ventures and will work across two of our incubated organisations – The Baby Bank Alliance and Open Education AI (OEAI), where you will design and build their CRM, marketing, onboarding and membership engagement infrastructure.
This is a standalone role where you will be the person researching, selecting, configuring and running the systems, giving you the opportunity to really get stuck in with shaping growth infrastructure.
If you have built CRM or growth infrastructure in a commercial setting and are looking to apply that skillset to organisations achieving real social impact, this is an opportunity to own the entire membership and engagement process end-to-end – and to see the difference that it makes.
This role is about combining sharp systems thinking with practical implementation — designing the strategy and then rolling up your sleeves to make it work. You will also have:
- Real ownership — You will design and run the entire system.
- Visible impact — Your work directly influences growth and sustainability.
- Intellectual challenge — Multiple organisations, evolving needs, real complexity.
- Purpose-driven work — Apply your skills to organisations that exist for public benefit.
- Room to grow — As the organisations scale, the role could evolve with them
The Baby Bank Alliance
The Baby Bank Alliance is a membership organisation which supports and advocates for UK baby banks, to ensure babies and children have the essentials they need to thrive. We are run by and for baby banks themselves, and founded by Save the Children, Purposeful Ventures, Baby Bank Network Bristol, and Little Village.
Open Education AI
Open Education AI is a sector-led data transformation initiative that provides the education sector with an off-the-shelf route to usable data and AI Insight capability. We are a membership organisation and we work with the sector to enable all school groups to take control of and leverage their data to inform strategic action.
Responsibilities and duties
CRM selection, setup and ownership
- Research, evaluate and procure a CRM system which is best suited to membership organisations
- Lead on the implementation and configuration of the procured CRM system
- Design all the data structures, tagging, pipelines and reporting within the CRM system and ensure that these are best designed to serve the incubations
- Ensure that all data practices are robust and GDPR compliant
- Maintain and continuously improve the CRM system, and act as the internal CRM owner
Membership onboarding and member value (OEAI)
- Map and redesign the full member journey from awareness → sign-up → onboarding → engagement → renewal
- Create clear and straightforward processes that improve member experience
- Lead membership engagement activities, including the utilisation of our community on Circle
- Create campaigns that encourage members to use the features that matter the most and which will give them maximum value
- Play a significant role in shaping the roadmap based on real customer insights
- Be the overall membership engagement owner
Community growth and communications (OEAI)
- Source and implement appropriate tools to underpin and enhance this infrastructure, for example, Zoom, sales demo tools, email platforms and automation software
- Ensure system integration across CRM, website, events, communications and finance to enable a seamless experience
- Improve on the capturing, tracking and reporting of sales leads
- Ensure the operational backbone is strong enough to support growth
Membership operations
- Run and maintain the membership database, ensuring high data quality
- Improve internal processes for tracking and reporting membership engagement
- Develop clear dashboards and insights for our leadership and board
- Design practical systems for member support and communication
The job description is subject to change and the postholder may be required to undertake tasks not specifically referred to above. Such duties, however, will fall within the scope of the job description.
Who we are looking for
We are looking for someone with experience in CRM systems, marketing operations, revenue and growth, commercial operations or startup operations, with experience in building systems and processes from scratch. This role would suit someone seeking a role – or continuing their career – in a not-for-profit environment where you will apply your skills to enhance purpose-driven organisations, take full ownership of systems and processes and build something meaningful from the ground up.
You will have had previous exposure to selecting, implementing and driving use and functionality of a CRM system (such as Hubspot or Salesforce) and building customer journeys and lifecycle automation. You understand the importance of healthy data and reporting and can work independently to build and maintain impactful systems and processes.
We are also looking for someone who is hands-on, methodical and process-driven, with the ability to see the entire customer journey from commercial and user perspectives. You will be motivated by working at pace and to ultimately build a strong foundation for Purposeful’s incubations.
Key requirements
Essential:
- Passionate about creating a fairer society where all young people thrive.
- Demonstrable track record of taking ownership of commitments and working hard to succeed.
- Experience of selecting and implementing CRM systems such as Hubspot, Salesforce etc.
- Ability to understand client needs and translate them into effective technical system solutions.
- Demonstrable experience of building customer journeys and lifecycle automation.
- In-depth understanding of segmentation, reporting and data hygiene.
- Experience of integrating tools across a sales and marketing stack, and continuously enhancing these.
- Demonstrable success in leading membership engagement activities, and creating campaigns which highlight impact.
- A systems thinker with the ability to see the whole journey.
- A practical execution-focused individual with the ability to get things done.
- Ability to work independently.
- Right to work in the UK.
Desirable:
- Experience within membership organisations, charities or subscription models.
- Familiarity with GDPR requirements, with experience of building GDPR compliant systems and processes.
- Experience of improving retention and renewal processes.
The client requests no contact from agencies or media sales.
We are looking for a Mentor Services Coordinator to support our volunteer mentors in the South East of England consisting of Hertfordshire, Surrey, North London and West London.
About the role
Our Mentor Services Coordinators are the main point of contact for volunteer mentors throughout their journey with MCR - from their initial enquiry and onboarding, to ongoing support once they are matched with a young person. They carry out in-depth interviews with prospective mentors, arrange training, and coordinate DBS and reference checks, ensuring the entire process is as smooth and well-supported as possible.
Key responsibilities:
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Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person
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Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
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Manage DBS checks and support the ID verification process
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Conduct mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.
About you
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Customer service experience
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Based in the South East of England and able to travel to the Stevenage office 2 days a week
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Experience of or strong interest in working or volunteering in the charity or third sectors
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An understanding of young people and educational settings
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People person with excellent communication and listening skills and empathy
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Well organised with great administrative skills and attention to detail
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Excellent desktop and database skills
About us
MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as South East England. We are delighted that we are now launching the MCR programme in the North East of England and we are committed to helping the region’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.
Benefits of working for MCR Pathways include: 33 days annual leave in first year rising to 38 days from 2nd year of employment, 7% Employer Pension Contribution, additional day off for your birthday, Life Assurance - 4 x salary, Employee Assistance Programme.
The client requests no contact from agencies or media sales.
The Senior Fundraising Executive (Grants) leads on bid-writing and relationship building with grantmakers (Trusts/Foundations/Public). The candidate will be a key player in the Grants team alongside the Director of Development (Grants/Major Gifts) and Development Officer. Create has seen its fundraising increase significantly in recent years, as it fulfils its ambitious plans to double its reach by its 25th anniversary in 2028. The Grants team is responsible for securing over 50% of the charity’s income, managing an extensive portfolio of T/F/Public funders, approaching a well-researched pipeline of potential funders, and researching prospects. The successful candidate will share Create’s commitment to the transformative power of the creative arts within community settings, with exceptional written and verbal communication, research, organisational and IT skills, and meticulous attention to detail.
Create believes in the power of the creative arts to promote inclusion, empower lives and increase acceptance.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Kids Network is looking for an Executive Director to support the Fundraising, Finance and Operations of the charity for an interim period.
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Contract: Fixed 12-14-month contract depending on availability for start date – Full time 35 hours per week
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Salary: £60,000 per annum
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Location: London Victoria/ Hybrid
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Some evening and weekend work may be required, which can be claimed as TOIL
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Reporting to the CEO
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Line Management of 3x staff
About the Charity
A rare opportunity to lead a values-driven children's charity through an exciting chapter of its story.
The Kids Network is a growing charity with an ambitious five-year strategy and a decade of impact behind us. We connect children facing adversity with caring mentors from their own communities, creating relationships that change trajectories. In 2027 we celebrate our 10th anniversary and this role sits right at the heart of that milestone.
We're a small, high-performing team of 16 who care deeply about the children and families we serve. We work hard, we learn constantly, and we look after each other. Now, while our Managing Director is on maternity leave, we're looking for an exceptional interim leader to hold the organisation steady and help it thrive.
About the role:
As Interim Executive Director, you'll be deputy to the CEO and a core member of our Senior Leadership Team. You'll hold the big picture: strategy, governance, finance, and fundraising, whilst also being across our operations and being present and part of the day-to-day. From Board engagement and risk management to leading our impact report and driving our plans for our 10th anniversary event, no two weeks will look the same.
You'll lead and line-manage talented team members across fundraising, school partnerships, and operations. You'll be the steady hand that keeps our income pipeline strong and our systems running smoothly.
This role would suit you if, you're a leader who balances strategic thinking with being genuinely hands-on. You stay calm under pressure, make clear decisions when they're needed, and take people with you rather than leaving them behind.
Mission matters to you. Working to improve the lives of underserved children is something you care about, not just a role you're filling. You'll champion our values, model our culture and behaviours, and bring the team with you in doing the same.
You're well-suited to the interim context. You’re able to build trust quickly, make an impact from day one, and build on what's already working well. You're comfortable with a varied workload and have the experience to make good decisions for the benefit of the children we work with.
Benefits:
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Flexible working arrangements (mostly working from home, with approximately one-two days a week working from the office)
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Option for 2 Me days
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25 days annual leave entitlement
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Option to swap bank holidays for other religious holidays
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Team Socials
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Birthdays off
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Working in a value led organisation, where we see and share the impact we have on children every day
Responsibilities
Strategy & Leadership
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Provide executive leadership to the organisation, fostering a high-performance, inclusive and values-led culture aligned with the charity’s mission.
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Lead, support, and develop the Senior Leadership Team and Fundraising and Schools Partnership leaders, ensuring consistent performance and accountability.
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Inspire and motivate staff, promoting engagement, foster a learning culture, create ownership, and commitment to organisational goals.
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Work with the CEO, Board, and Senior Leadership Team to shape and deliver the charity’s third year of its five-year strategy, ensuring alignment with the funding landscape and the evolving needs of children and communities.
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Deputise for the CEO when required, including Board engagement, strategic decision-making, and external representation.
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Act as an ambassador for TKN, promoting its work and campaigns to engage, influence, and collaborate with key stakeholders.
Governance & Operations:
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Lead the Operations function. Manage the Systems and Operations Officer to ensure our robust systems and operations continue to run effectively at a high quality and enable the charity to achieve its stated goals.
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Provide executive oversight of HR, demonstrating knowledge of HR compliance and law, supporting with serious HR matters and providing leadership support on people matters, performance management and staff development.
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Oversee the use of key technology platforms, ensuring that the charity is operating in the most efficient way, in accordance with UK GDPR and promoting data hygiene and security and supporting the Operations officer to develop guides and standard operating procedures
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Hold executive accountability for organisational compliance, risk management, and operational integrity. Act as the lead for the charity in the event of a serious data or H&S incident.
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Lead the organisational risk register and risk management, ensuring risks are proactively identified, mitigated, managed and communicated to our board of Trustees and the CEO
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Maintain awareness of relevant policy, legislative, regulatory, and sector developments, ensuring organisational readiness and compliance.
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Work closely with the CEO and chair of the Resource Committee to set the agenda and plan for papers for this committee (3 times a year).
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Act as the key contact with the landlord and the charity’s IT contractors, as and when required
Income Generation, Partnerships and Communication:
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Oversee the coordination and delivery of key fundraising activities, supporting the organisation’s income generation through strategic oversight and targeted input where required. Lead and line manage the Fundraising and Development Lead.
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Play a key role in planning and delivering the 10-year anniversary event in May 2027.
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Develop, manage, and strengthen high-level strategic funder relationships and networks, building a strong pipeline of partnerships to support income targets.
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Lead and line manage the Schools and Partnerships Lead to achieve ambitious school targets and secure positive partnerships with schools
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Utilise the organisation’s data systems to identify relevant insights and stories, leading the development of the 2026 Impact Report.
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Work with the external Marketing Provider and Schools and Partnerships Lead to deliver the organisation’s communications strategy to maintain a strong digital and online presence
Finance & Sustainability
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Hold accountability for the operational delivery and financial sustainability of the charity.
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Work closely with the CEO and external Financial Service Provider to develop organisational budgets, support with the annual independent examiner and ensure effective financial planning, management, and oversight.
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Ensure financial performance, risks, and forecasts are clearly and appropriately communicated to the CEO, Board.
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Support income sustainability by aligning delivery with funding strategy and identifying opportunities for growth and partnership.
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Act as main liaison between the charity and the Financial Service Provider, ensuring that both the charity and contractor adhere to the organisation's financial procedures
Personal Specification
Strategic Leadership & Drive
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Proven senior leadership experience at director level or equivalent in the charity, public, or social sector, including leading teams and engaging boards.
Organisational governance
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Financial acumen; comfortable owning budgets, managing forecasts, approving payments and communicating financial health clearly to the board.
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Sound knowledge of charity governance, HR, GDPR, risk management, and regulatory compliance.
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Excellent organisational & project management skills
Vision, stakeholder engagement and influence
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Experience cultivating strategic partnerships with schools, funders, and external stakeholders.
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A track record of building funder relationships and driving income generation, with confidence overseeing fundraising strategy and pipelines.
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Advanced communication skills, someone who can represent the organisation externally with credibility and warmth.
Change Management & Adaptability
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Experience in an interim/ short term role
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Strong people management skills, with a warm and accountable approach to developing and supporting others.
Desirable:
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Experience working directly with school and corporate partnerships
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Experience using Salesforce.
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Experience working with trustees
How to apply & Dates
To apply please submit a CV and a covering letter through Charity Jobs, ensuring the cover letter is no more than 2 pages.
The ideal start date is August 2026
The interview process and dates will be:
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Rolling initial conversations as and when suitable candidates apply
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First formal interviews (online) 27th May
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Final interviews & presentation (in person) 2nd June
Due to the size of the Charity, we are unable to respond to all applications, therefore if you do not hear from us to arrange an interview you have not been successful with your application.
The Kids Network is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to apply for an enhanced DBS check.
Safeguarding commitment
The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check.
Equity commitment
The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we still recognise that there is maybe more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination.
If this is the case we are both happy and open to discussing better ways to support your candidacy and make this application process as equitable as possible for you.
We are a diverse organisation and welcome everyone but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
You can find out more about our commitment to anti-oppression on our website.
The Kids Network is a community of children and volunteer mentors who connect through fun, curiosity and friendship for positive social change.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Multiple Schools across Telford and Wrekin.
Are you a proactive, collaborative and compassionate individual with a proven record of working with children and young people affected by criminal exploitation, gang involvement, county lines, grooming, or serious youth violence? Do you have experience of working within a multi-agency safeguarding environment, collaborating effectively with services such as social care, youth justice, police, education, and community organisations?
If so, St Giles is looking for a Specialist Mentor to form part of a newly established team to support Children and Young People (CYP) under 18 at risk of or experiencing significant harm, including involvement in criminality, the justice system, gang affiliation, exploitation, and grooming in partnership with the Children’s Services Child Abused Through Exploitation (CATE) Team
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will provide 1:1 mentoring sessions within schools, creating safe, confidential, and supportive spaces to 36 young people annually who are affected by criminality, exploitation, gang involvement, or the justice system, improving their safety, wellbeing, and life outcomes. You will be expected to build positive relationships with CYP and their families and work directly with them to promote positive change, build resilience, reduce risks, and prevent continued significant harm, plus work collaboratively with the Children’s Services CATE Team, Community Safety, Youth Justice, Police, and other stakeholders.
We will also count on you to support the development of professional knowledge within the CATE team and wider network on criminal exploitation and to produce risk management plans based on assessments, while promoting inter-agency collaboration in the assessment and planning process, and including appropriate agencies in the delivery of the service.
What we are looking for:
- Experience of conducting risk assessments and developing intervention/support plans, with a clear understanding of safeguarding frameworks and thresholds
- Experience delivering community-based outreach, including working in non-traditional settings and building relationships with local stakeholders
- Knowledge of child criminal exploitation, county lines, gang involvement, and grooming
- Knowledge of trauma-informed practice and its application when working with vulnerable or high-risk young people
- An understanding of risk assessment and risk management processes in relation to exploitation and serious youth violence
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A flexible, collaborative and professional approach to your work
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, access to clinical supervision, season ticket loan and much more.
We are an equity and inclusion-confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi-heritage) and those who identify as disabled, neuroexpansive, or neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Please note St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
An enhanced Children’s Barred List DBS check is required for this role.
PERSON SPECIFICATION In your application form, please provide a written statement (maximum 1,000 words) showing how you meet the criteria outlined in the Person specification.
Closing date: 5 May 2026 at 9 a.m. Interviews: 11 May 2026 in Coventry.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
About the role
An exciting opportunity has arisen for a motivated and detail-oriented Senior CRM Support Officer to join our dedicated CRM team, supporting our internal database system (CHIP).
Working within a small but influential team, you will act as the main point of contact for system users across the organisation, providing high-quality first and second-line support via multiple channels. You will troubleshoot issues, guide users, and work closely with IT, CRM and operational colleagues to resolve more complex system problems.
A key part of the role is helping users feel confident and capable when using CHIP effectively and in line with compliance requirements. This includes supporting onboarding and induction for new users, creating clear and accessible learning resources (such as user guides, knowledge base articles and video tutorials), and delivering briefings or drop-in sessions.
You will also contribute to continuous improvement by gathering user feedback, identifying trends, supporting system testing, and helping embed best practice across services to ensure accurate and reliable data use.
About you
We are looking for someone who can demonstrate:
- Good technical understanding of Microsoft Dynamics 365 and/or relational database systems
- Experience in a user support or customer-facing role
- Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams)
- Ability to analyse information, troubleshoot issues, and propose solutions
- Excellent communication skills with the ability to explain technical information clearly
- Strong organisational skills and the ability to manage competing priorities
- Good understanding of data protection and GDPR
- High attention to detail and accuracy
What we offer (benefits)
We offer a supportive working environment with a strong focus on wellbeing, development, and work-life balance:
- 26 days annual leave, increasing to 30 days (plus bank holidays)
- Occupational sick pay (subject to qualifying period)
- Enhanced family-friendly leave pay
- Employee Assistance Programme
- Group stakeholder pension scheme
- Access to BHSF health cash plan
- Cycle to Work scheme
- Free parking at some office locations
- Learning and development opportunities
- Support and supervision from your line manager
Recruitment process
As part of shortlisting, candidates will complete a short online skills assessment aligned to the essential requirements of the role. This helps ensure a fair and consistent selection process. Full details will be provided to shortlisted candidates.
Safeguarding & recruitment
NYAS is committed to safeguarding children, young people, and adults at risk. All successful applicants will be subject to:
- Enhanced DBS check
- Reference checks
- Digital risk assessment
In accordance with UK immigration law, candidates must have the legal right to work in the UK.
About NYAS
NYAS (National Youth Advocacy Service) is a leading rights-based charity ensuring that children, young people, and adults are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced individuals who often rely on statutory services and may be impacted by gaps in provision. Our advocacy and legal services help ensure their voices are heard and acted upon.
We are an inclusive employer committed to equality and diversity. We welcome applications from all individuals regardless of background. We are also a Disability Confident Employer, guaranteeing interviews to disabled applicants who meet the minimum criteria.
How to apply
To apply for this role, please visit our website and complete the online application form.
Please ensure you refer to the person specification within the job description and clearly demonstrate how you meet the required criteria in your application.
The job description and person specification are available on the vacancy page of our website.
We reserve the right to close this vacancy early if we receive a high volume of applications.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.