Part-time jobs in cardiff
Communications Assistant
Location: Remote with flexible working arrangements. You will be expected to attend regular team meetings in Bristol (with paid travel and subsistence).
Salary: £26,000 per year FTE, dependent on experience.
Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: 1 July 2025
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.
First interviews: w/c 28th July 2025
Start Date: ASAP: This is a new post.
About Good Faith Partnership
Good Faith Partnership believes that good things happen when we work together in new ways. Our mission is to create solutions to society’s most difficult problems, including loneliness, the cost-of-living crisis, mental health, and supporting refugees and asylum seekers. We believe that we can improve people’s lives and build a better world by harnessing the power of unlikely relationships and trying something new.
We connect businesses, governments, charities, philanthropists, trusts and foundations, and communities to make lasting change—from incubating projects such as Warm Welcome to rolling out the Home Office’s Homes for Ukraine Scheme. By bringing unusual or different players to the table, we can spark new ideas and unlock new levels of potential.
At the Good Faith Partnership, we value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
The Opportunity
This is an exciting opportunity for a proactive individual to work within a small, friendly and dynamic team. If you are passionate about communications, and want to develop, grow and hone your skills, this role is a great place to start.
You will provide communications support for Good Faith Partnership and a range of projects we deliver, including:
● The Warm Welcome Campaign for people right across the UK particularly those experiencing fuel poverty or loneliness;
● Welcome Hubs for refugees and asylum seekers;
● ChurchWorks which aims to bring the Christian Church and government closer together to effect positive change in UK society.
We anticipate that the successful candidate will spend around two-thirds of their time supporting the Warm Welcome Campaign and the remainder supporting wider Good Faith Partnership projects.
You’ll work across all aspects of communications, including design and content creation, e-marketing, social media engagement and delivery, events, website management and managing our photo and story libraries. You’ll be delivering communications to support our campaigning and influencing, fundraising, awareness raising, storytelling and brand elevation.
This is an entry level communications post. We’re looking for someone who is organised and systematic, thrives on creating engaging written and visual content, and loves working with all kinds of people. You’ll be encouraged and supported to grow and develop your communications skills and expertise.
Responsibilities
Working closely with the Communications Manager and Director of Communications you will work in the following areas:
Content creation
You will help bring Good Faith’s many projects to life through engaging visuals, videos and communications materials by:
● Creating visual assets using design software such as Canva
● Creating other visual content including short-form video
● Helping commission other visually led content such as banners, flyers and reports
Social media
A significant part of the role includes increasing our reach through social media:
● Creating and scheduling regular content for LinkedIn, Facebook, Instagram, Threads, Bluesky and X
● Using insight data to drive social engagement
● Developing strategic partnerships with relevant accounts on the different social platforms
● Engaging with partners and stakeholders on social platforms—sharing stories with the wider team as standard
● Responding to posts, comments and direct messages
● Monitoring trends through social listening and sharing these with the team
Websites
You will support the Communications Manager by:
● Writing and publishing engaging stories and news items to profile the great work of the team and our projects
● Preparing copy and visuals for web pages in our CMS
● Uploading content to websites
● Ensuring website copy is accurate and up to date
Email newsletters
You will work with the Communications Manager to:
● Support email communications
● Help maintain the email communications database
● Create and schedule email communications, ensuring content has been approved by a team member
● Segmenting audiences to keep communications relevant and engaging
PR
You will support the Communications Manager in a year-round programme of PR and media relations by:
● Creating lists of contacts in our media database
● Helping to amplify our news through our email distribution platform
● Monitoring PR mentions of our projects through our media database
Supporting systems and resources
● Taking responsibility for developing and maintaining accessible communications systems
● Managing our digital image and stories library, keeping stories and case studies up to date and searchable by the rest of the team
● Securely storing and organising documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR
● Supporting, maintaining and developing existing partnerships and managing the systems (including CRM use) needed for communications delivery
Teamworking
● Attending regular meetings, contributing to communications discussions and planning, adapting to social trends as well as opportunities and challenges
● Supporting the delivery of other Warm Welcome and Good Faith Partnership efforts
● Reporting to the Communications Manager, you will work closely with the Communications team and the wider team, as well as our network of partners and supporters.
Person specification
We are looking for candidates with the following skills and experience:
Content creation
● Familiarity with content creation tools such as Canva or Indesign.
● Experience of creating engaging content for social media or other channels.
Social media
● Good understanding of social media channels, including Facebook, LinkedIn, Instagram, Threads, BlueSky, X, TikTok and YouTube.
● Experience of interacting with other users on social media and websites.
● Experience of using web content management systems.
Email newsletters
● Excellent writing and proofreading skills.
● Familiarity with email marketing software such as Mailchimp.
Supporting systems and resources
● Highly organised and the ability to create and manage administrative systems.
● Familiarity with the Google suite of programmes including Google Docs, Google Drive, Google Calendar, Excel Spreadsheets etc.
Teamworking
● Ability to prioritise and balance competing demands on your time.
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
● Committed to the power of relationships to facilitate social change
● Collaborative, inclusive, ambitious, aligning with our core values
● Self-starters with high levels of commitment, energy and motivation
● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
● Calm under pressure, and can adapt quickly in a fast-paced environment
● Willing to pitch in to help other team members if needed
● Organised with effective time management skills.
Working arrangements
● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.
● This role is fully remote, with flexible working arrangements.
● All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
● You will need to have the right to work in the UK.
Supporting your application
● If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.
● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Communications Assistant role’ in the email subject line and we’ll get back to you as soon as we can.
● Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.
● For more information, see our website or find us on twitter at @goodfaith
The client requests no contact from agencies or media sales.
We are looking to recruit a new Fundraising Coordinator who believes in our vision that there should be “No Street Called Home” for children living on the streets in Uganda and who wants to help us to grow this impact and further change children’s lives.
Reporting to: Development Manager
Location: Remote
Working Hours: Part-time, 2.5 days per week (working days are flexible)
Salary: £27,000 pro rata (based on a full-time equivalent 37.5 hour week)
Contract Length: One year, fixed term (with the potential to extend based on available funding)
Restrictions: Must have the right to work in the UK
This is a 2.5 day a week role which would be perfect for someone looking for a flexible job that makes a big social justice impact. This would suit someone with family responsibilities or who is studying a part time masters course for example, who needs a job role that fits in around their other commitments. You could work it full time over 2.5 days or part time over 4 or 5 days a week.
You will be joining a wonderful team in the UK and Uganda. We currently have two paid staff (based in London and Bournemouth) and a variety of volunteers in the UK, plus a team of 26 staff in Uganda. Your views will be valued and you will get the chance to work together within our team to problem solve and suggest ideas to improve our programmes at every step of the way.
Job Purpose
- To support the Development Manager in securing appropriate funding for the organisation
- To support the Development Manager in managing fundraising partnerships
- To support the administrative functioning of the organisation
- To work collaboratively with, and offer support to, the rest of the UK team, to best meet S.A.L.V.E.’s aims and objectives.
- To work with the S.A.L.V.E. team as required, developing and improving our existing programmes of work to best benefit our service users.
- To raise awareness of the work of S.A.L.V.E. International and be an ambassador for us in the community.
Key Activities
The following activities are intended as a guide to the main responsibilities of the post and are not an exhaustive list of duties and tasks. To carry out these activities you will be working together with and given support by the Development Manager. The post-holder may be required to undertake other duties that are not listed below, at the direction of their manager. The job description may be amended from time to time after consultation with the post holder.
- Researching and writing funding applications to Trusts, Foundations and Corporate CSR programmes, in order to secure funding for new programmes or projects
- Writing funding reports, to fulfil obligations to funders
- Building strong relationships with funders and partners, to secure long-term, sustainable funding and identify new funding opportunities
- Leading on the design and delivery of the organisations Community Fundraising strategy
- Supporting the CEO and Development Manager with admin tasks, to ensure the effective functioning of the organisation.
- Working with the S.A.L.V.E. team to deliver on our strategic plan. Contribute to its review and improvements over time to maximise the organisation’s impact with our service users through regular evaluation and learning reviews where required.
Requirements
In order to be considered for this post, you will demonstrate that you already have:
SKILLS:
Essential
- Excellent storytelling skills with the ability to inspire and communicate the impact of our work to funders and supporters.
- Excellent written and oral communication skills, including report writing
- Excellent organisational skills.
- Excellent attention to detail.
- Well organised time management, forward planning and implementation skills.
- Ability to work well with other team members across the world in person and remotely.
- Able to work on own initiative, under pressure and to tight deadlines.
- Ability to learn quickly
EXPERIENCE:
Essential:
- Educated to degree level or above or at least three years’ work experience
- Demonstrable fundraising work experience: minimum two years, ideally with experience of trust fundraising.
- Strong relationship-building and networking skills, with the ability to engage donors, corporate partners, and stakeholders effectively.
- Strong research and analytical skills, with the ability to identify funding opportunities and assess their suitability
- Excellent IT Skills including a wide range of software packages such as Excel, Word etc
- Experience of using design software packages such as Canva (preferrable)
- Experience using a CRM for donor management (Beacon preferred)
Desirable:
- Knowledge of Uganda and its culture, particularly if you have spent time there.
- Knowledge of international development, homelessness, social entrepreneurship, social work and/or addiction.
This post has the following special circumstances:
- Willingness to travel across the UK when necessary.
- Willingness to work some unsociable hours.
(Please note: if you have difficulty meeting these conditions because of a disability or family circumstances the appointing manager will discuss it with you in order to see whether it is possible for reasonable adjustments to be made to the job or working conditions)
Expected Interviews Dates: Week commencing 7th July 2025
Anticipated Start Date: August 2025
Please submit your CV and a one page covering letter to apply. Your cover letter should clearly demonstrate how you meet the job specification above, and why this part-time role is suitable for you. Applications without a covering letter will not be considered.
S.A.L.V.E. International is an International Development charity registered in the UK and Uganda. Our ethos is “Support And Love Via Education”.




The client requests no contact from agencies or media sales.
Location: Homebased with travel within West Midlands (mainly Wolverhampton and Telford)
Hours: 30hrs a week, working term time only (39 weeks/year). The hours and days of coverage may be negotiable for the right candidate and experience.
Contract: Permanent
An ideal opportunity if you enjoy working with young people and want to help them be the best they can be.
Flexible and rewarding position within a dedicated and supportive team, working together to develop teamwork, leadership, and employability skills that inspire the next generation to aim high.
Are you looking to join an exciting organisation that truly making a difference?
The Jon Egging Trust are seeking a highly motivated individual with experience of working with young people, to plan and deliver inspiring teamwork, leadership and employability programmes in the West Midlands. The role involves liaising with school staff, local partners (including the Military and local businesses) and volunteers to ensure programmes meet the needs of our young people and is supported by the Regional Manager, Midlands. You will be joining a fantastically motivated and committed team of workers who are all passionate about improving the lives of young people through our specialist youth programmes.
The successful candidate will be based from home with a requirement to travel to partner schools and business sites in and around Wolverhampton and Telford. Fuel expenses are paid and travel time is included as part of working hours. Working with secondary schools to provide early support programmes, core delivery time is usually within the school working day and during school terms only. All other working hours can be managed with flexibility by the post holder to ensure that all administrative tasks are completed as required.
Across the JET team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better outcomes for our young people. We welcome applicants whatever your background and whatever your stage in life, so if you are returning to the workforce after a period away, or even seeking a change of pace, please get in touch.
About the Jon Egging Trust (JET)
At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.
Our benefits package includes:
- Flexible working
- Enhanced annual leave
- Homeworking allowance
- Occupational pension scheme
- Occupational sickness scheme
- Special paid leave provision
- Enhanced family leave
Child and adult at risk protection policy statement
The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
To apply
Please complete our online application form.
The closing date is Sunday 6th July 2025 at 23.30 hrs
Formal Interviews to be held via Teams plus an in-person session delivery at one of our partner schools in West Midlands week commencing 14th July 2025, location to be confirmed.
Please note:
Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback.
To become an employee at JET, you must be able to provide evidence of your right to work in the UK and a satisfactory DBS check – enhanced with children's barred is required for this role.
As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy.
On 20th August 2011, Flt Lt Jon Egging lost his life whilst completing a display at the Bournemouth Air Festival. He was coming to the end of his first year with the world-famous Royal Air Force Aerobatic Team, the Red Arrows, flying in the position of Red 4.
Jon was an inspirational individual, and inspiration is at the heart of everything we do. Like Jon, our staff and volunteers are chosen for their ability to act as positive role models; in turn they inspire and enthuse our vulnerable young students to reach their full potential. Our long-term support programmes increase self-confidence, self-esteem and aspiration, and ultimately empower young people to become role models within their own communities.
The Jon Egging Trust realises Jon’s dream of inspiring young people through his love of aviation, STEM, teamwork and leadership, helping them to overcome adversity, identify their strengths and work towards their dreams.
REF-222045
Are you passionate about music, inclusion and making a real difference? The OHMI Trust is looking for someone to lead our Instrument Development programmes. The heart of our mission is to make music truly inclusive for people with physical impairments and in this role you will be driving forward the development and delivery of adapted musical instruments. It is creative, purposeful work and we are looking for someone who cares deeply about the impact that music can have.
Our team is looking for someone who lives and breathes our passion as much as we do and will put the work (and the miles) into bringing our mission to life. You will do this through:
- Developing a strategic approach in how we can increase the range of instruments and supportive apparatus available, working with instrument makers and technologists where necessary.
- Identifying potential entrants for our OHMI Competition, which is where we challenge developers and instrument makers to adapt or create instruments that can be played without the use of one hand and arm.
- Supporting our OHMI Music-makers, a project that works with partner organisations to bring music lessons to individual students or a whole class by providing adapted instruments.
- Making sure we are communicating with our funders and Board of Trustees about our progress and impact.
And as a key member of the team, you will support us in promoting our great work at various key conferences and workshops.
No two days look the same here at the OHMI Trust, but a week could look like this:
· Arranging meetings with student groups working on instrument related engineering projects.
· Joining an online meeting to develop the strategy for overcoming a specific instrument production challenge.
· Writing an application for funding towards the next instrument/piece of equipment that is needed.
Hours: 18.75 per week, but flexible. Some weekend and evening work will be expected, as circumstances and opportunities require. This post is subject to a 6-month probation period.
Location: flexible within the UK – this is a home/remote working role but there will be travel throughout the UK and there is an advantage in being located within easy commuting distance of the West Midlands, where the rest of the staff are currently based.
Deadline for application: 5pm 4th July. Interview date: 23rd July in person.
Accountable to: OHMI's General Manager and, through her, the Board of Trustees
What we are looking for:
Essential
- A passion for improving inclusion in music-making, including an understanding of the barriers to participation for those with physical disabilities
- Strong organisational skills, including an ability to prioritise workloads effectively, manage multiple tasks and work flexibly as part of a team
- Excellent communication skills, written and verbal, with the ability to adapt style and content to a range of different audiences and contexts
- Familiarity with standard office software (e.g. Microsoft Word and Excel) and an ability to build knowledge of new systems effectively
- Willingness and ability to travel throughout the UK as required for the job (travel expenses covered)
Desirable
- Technical skills - experience of working with instrument makers, designers or manufacturers
- Disability confident - experience of working with people with physical disabilities
If this role sounds like a great fit for you, we would love to hear all about it! Tell us why you are interested and what skills you can bring to this position by sending a written statement along with your CV to Rachel Wolffsohn. We will be holding in person interviews on 23rd July in Birmingham so please hold that date in your diary.
You can find out more about us and our work on our website and if you have any questions about the position, please get in touch with Rachel.
We are a Disability Confident Committed employer and as such commit to offer an interview to all disabled candidates who meet the Essential criteria.
The client requests no contact from agencies or media sales.
About Pathfinders Neuromuscular Alliance
Pathfinders is a user-led charity run by and for people living with muscle-weakening conditions. We support disabled people and those who employ personal assistants (PAs) through peer support, information, training, and advocacy. We believe in the power of lived experience and centre disabled voices in everything we do.
About the Role
We are looking for a highly organised and motivated Project Coordinator to lead the delivery of an exciting new learning and development project for individual employers and personal assistants. The project will support people who employ PAs through direct payments and their PAs to develop the knowledge and skills they need through videos, peer-led training, discussion sessions, and case studies.
You will oversee the planning, coordination and delivery of the project, ensuring activities run smoothly, are well-attended, and meet the needs of learners. You’ll work closely with people with lived experience of employing PAs, guest speakers, partner organisations, and the wider Pathfinders team to deliver high-quality, accessible training and resources.
We strongly encourage applications from people with lived experience of employing PAs, or who have supported others to do so.
Key Responsibilities
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Coordinate the delivery of the training project, including scheduling and facilitating sessions, managing communications, and tracking progress against objectives.
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Work with Pathfinders staff, guest speakers and people with lived experience to produce a series of bite-sized training videos for PAs and employers.
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Organise and support delivery of:
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Fortnightly peer-learning sessions for PA employers
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Monthly case study sessions for PAs
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Monthly “Train the Trainer” classes for employers
-
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Engage and support participants, including managing bookings, sending reminders, and providing follow-up information.
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Promote the project in collaboration with our communications team and external partners, including disability charities, PA networks, and local authorities.
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Gather feedback, measure impact and contribute to reporting for the funder.
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Support participants to access additional training opportunities (e.g. SfC resources, the Individual Employer Fund, local training).
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Ensure accessibility and inclusion are embedded in all activities.
Person Specification
Essential:
-
Strong project coordination skills and the ability to manage multiple activities simultaneously
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Excellent communication and people skills – confident talking to diverse audiences including disabled people, PAs, professionals and partner organisations
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A clear understanding of the challenges and responsibilities of employing personal assistants
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Good digital skills and confidence using online platforms like Zoom, Google Drive, Microsoft Office and social media
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Ability to work independently, manage time effectively and meet deadlines
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Committed to inclusion, accessibility and user-led values
Desirable:
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Lived experience of employing PAs or supporting someone who does
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Experience creating or coordinating learning content or training sessions
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Experience working in the disability, health or social care sector
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Knowledge of direct payments and personalisation in adult social care
Timeline:
We are expecting funding for this role to be confirmed on 30 June and if this is confirmed, we are hoping to get started as soon as possible. The closing date for this role is therefore 30th of June, with interviews to be held between 1st-6th July.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We’re looking for someone to help us grow our digital voice – whether you’re an experienced content creator looking for a flexible, purpose-driven role or a curious, motivated emerging creative keen to learn on the job.
This part-time role is designed to adapt to the right person.
This role can flex depending on your experience and availability:
- A skilled digital communicator with a strategic eye and limited availability (8–10 hrs/week)
- A curious, motivated emerging creative with the time and energy to develop your skills in a supportive environment (12–15 hrs/week)
We’re looking for the right person and will shape the role around your experience. Wherever you are in your career, you’ll help bring the Inland Waterways Association’s stories to life online, showcasing the power of community action, restoration, and environmental impact across the UK’s waterways.
You’ll be supported by our campaigns director and a part-time Brand/Social Strategist, and contribute to high-quality, mission-aligned content.
Key Responsibilities
- Create and schedule engaging content across Instagram, Facebook, BlueSky, TikTok and LinkedIn. All content is primarily organic.
- Design visuals using tools such as Canva (or similar) and write clear, on-brand copy
- Align content with IWA’s three storytelling pillars: advocacy & protection, restoration & regeneration, and environmental impact
- Source and repurpose volunteer-submitted content (e.g. photos, quotes, stories)
- Support user-generated content initiatives (e.g. takeovers, calendar campaigns)
- Monitor and respond to comments/messages, with support from the team
- Ensure posts follow digital accessibility best practices
- Track engagement metrics and contribute insights during monthly content planning
- Collaborate on evolving IWA’s storytelling and visual style
What You’ll Bring
We expect you to bring some of the following – and we’ll shape the role around your strengths:
If you’re more experienced, you might bring:
- A strong portfolio of digital storytelling and content creation
- Experience managing branded channels or building communities
- Confidence making decisions about tone, visuals and prioritisation
If you’re earlier in your career, we’ll look for:
- Creativity and a clear interest in storytelling for good
- Good writing and design instincts (Canva or similar tools)
- A willingness to learn, take feedback, and grow in the role
And in both cases:
- A proactive, dependable approach
- An interest in environmental, heritage, or place-based campaigns
What You’ll Get
- A part-time role with flexibility around hours and creative scope
- Real-world experience building digital engagement for a national charity
- Support and mentorship from experienced comms professionals
- The chance to help shape the voice of a values-led, people-powered organisation
- A growing portfolio of content and impact stories to be proud of
To Apply
Please send your CV to our email address and anything from a paragraph to one page telling us:
- Why this role appeals to you
- A social media account, post or campaign you admire, and why
- Optionally, include examples of your work
At IWA, we value experience, curiosity, and creative thinking. If you don’t meet every requirement but feel this role is a great fit, we’d love to hear from you. We’re more interested in finding a person who can develop, rather than ticking every box.
The only independent, national charity campaigning for Britain’s canals and rivers.
The client requests no contact from agencies or media sales.
At The National Lottery Community Fund, we are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage.
This is an exciting opportunity to join the Fund as we expand the UK Portfolio to meet our ambitions in delivering the strategy. We're looking for two people to join the UK Portfolio Team as Heads of Funding, leading a team of just under 40.
The UK Portfolio supports the ambitions and potential of communities across the UK.We focus on scaling projects with a UK-wide benefit, through significant investments, which enable systems-level change for communities. Our funding is intended to complement the work of other country portfolios: England, Northern Ireland, Scotland and Wales.
As one of four Heads of Funding in UK Portfolio you will oversee all aspects of our work and ensure the team is resourced and able to deliver operationally. Heads of Funding are responsible for ensuring our programmes are designed and delivered to the scope, standard and deadlines required and will lead on specific strategic areas and relationships inside and outside the Fund. Heads of Funding are responsible for ensuring an understanding of the external policy, practice and funding context from across the UK is reflected in our delivery. You will provide leadership for the team, supporting the work of the Portfolio Managers.
We are currently evolving our UK Portfolio funding offers and programmes in response to the strategy, developing a partnerships offer, and how we are more than a funder through our support to communities across the UK.
All Heads of will lead on a combination of strategic and operational priorities and the roles will involve a variety of responsibilities including:
- Overseeing up to £50m of grant commitments each year ensuring compliance with our operational and governance policies and requirements
- Lead one of the community-led missions in relation to the UK Portfolio’s funding offer
- Lead the strategic development and direction of a combination of our funding programmes and partnership approach
- Responsible for stakeholder management, both internally and externally
- Ensure learning and impact of our work is shared appropriately and informs our practice
- Lead engagement with our decision making Panels, Committees and Board
- Team leadership including culture, resource planning and team development
- Fund wide leadership either relating to one of the missions or as part of cross Fund priorities
You will need to work closely with the other Heads of Funding and each day will be a blend of operational and strategic work, stakeholder engagement, team leadership with lots of opportunities to collaborate with others across the Fund.
We are looking for ambitious, creative and passionate people with experience of the funding environment and brokering partnerships. Excellent leadership and collaboration skills will be essential in building relationships at all levels, from senior management to external stakeholders and funding colleagues across the Fund. You’ll have a keen understanding of the nuances of working within a public body, and a deep commitment to ensuring we are delivering impact through our current funding portfolio whilst also looking to the future and developing new funding initiatives and ways of working to meet our 2030 vision.
If you’re ready to take on a leadership role in an important organisation and have a genuine passion for supporting communities, this is the role for you.
You’ll be joining a dynamic and welcoming geographically dispersed team, working with hugely important and fascinating projects that are responding to and addressing a wide range of topics across the Fund’s four community-led missions.
Due to our dispersed nature as a team, it is expected that there will be occasional travel in order to connect with colleagues, stakeholders and projects. This is likely to be one to two occasions per month.
Interview Dates: 22 and 24 July
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
Please note that only one of these roles could be based in London.
Any questions about the recruitment process or if you’re interested in learning more about the role, we’ll be hosting an online briefing webinar on Monday 16 June at 10am. To reserve a spot, please contact recruitment (the email address can be found on the advert on our website)
On application, please align your supporting statement to the criteria below
Essential criteria
- Experience and understanding of grant making and the funding environment, including partnership working
- Proven ability to translate strategy to operational development, including problem solving, organisational and decision-making skills and ability to manage a complex workload
- Strong interpersonal skills, and resilience, with an ability to build relationships and work with a range of people inside and outside of the Fund, including working with Boards and Committees
- Experience of building high performing teams and leading change, as a leader and/or as a team player - creating the culture and structures in which people can thrive at work
- Excellent written and verbal communications skills, able to analyse and review complex ideas and information and tailor clear messaging to a range of audiences
- Commitment to equity, diversity and inclusion and experience of applying this throughout all aspects of work
Desirable criteria
- A passion for, experience in and an understanding of one or more of our community led missions and our commitment to equity
- Policy expertise in one or more of our ‘more than a funder’ priorities: partnerships; participation, convening, influencing, supporting grant holders, learning.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Job Title: Training and Development Officer
Location: Home-based, covering the South
Salary: £26,000 (pro-rata), you’d get £17,820 (gross)
Hours: 29.6 hours to be worked flexibly over 4 days
Contract: fixed-term to end of March 2028, Term Time Only
About us:
Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.
We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.
What you’ll be doing:
As a Training and Development Officer, you will be working directly with teachers and other education staff supporting their journeys in taking curriculum learning and play outside and to utilise their school grounds. You will deliver LtL’s training and projects within diverse communities across a significant geographical area. This role is part of our exciting new climate change education initiative. It is essential that you are able and willing to travel across the South of England and throughout the UK, including overnight. For more details of the role see the Key Responsibilities document.
What you’ll need:
· To be based in Hampshire/Hampshire borders
· To be able to cover early evening training sessions throughout the area this role covers
· Experience of delivering projects with diverse communities
· Experience of training and advising educational staff in primary or secondary schools.
· Experience of delivering outdoor nature-based and curriculum linked learning activities
· A passion for nature
· Experience of producing written materials; educational resources, reports, and similar project related communications
· Competent IT skills (particularly Microsoft Office, Teams and Outlook)
· Excellent planning and organisational skills with the ability to manage and deliver a varied workload
· Excellent problem-solving skills and ability to find creative solutions
· Good interpersonal skills
· An understanding of the role safeguarding plays in education
· Ability to work from home or suitable office-type venue
If you don’t have all of the above but feel it could be the role for you, talk to us!
What we offer:
· Flexible working
· Holiday, 28 days + bank holidays + a “birthday gift” day
· Laptop, phone and all travel & subsistence expenses
· Family & carer friendly policies
· Annual training package including: LtL Professional Accreditation in Outdoor Learning and Play, LtL Climate School 180 Network Training package
· Sick pay
· Pension scheme – 5% employer contribution
· Subsidised Christmas meal
· A supportive and welcoming team of colleagues, including our 20+ Delivery Team members.
We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 6 out of the 11 from the “what you need” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.
We are happy to support with any reasonable adjustments that are needed within the recruitment process.
The client requests no contact from agencies or media sales.
The purpose of this role is to provide leadership, oversight and curation to the FYT Leadership Team, and to lead the smooth running of the FYT Organisation which supports the wider FYT Movement. This will include coordinating the delivery of the strategic plan, leading fundraising, and working closely with the FYT Board to oversee the smooth running of the organisation.
Hours: 22.5 hrs per week
Salary: £24,116 per annum (£40,194 pro rata) + 9% pension
Holidays: 5 weeks plus bank holidays and 3 additional days at Christmas
Location: Working from home, with nationwide travel expected
Key Responsibilities:
- Lead the FYT Movement – Engage with movement members
- Listening
- Inspiring
- Taking inspiration from
- Facilitating collaboration and cross-pollination
- Lead the FYT staff team – supporting, supervising, enabling and encouraging and ensuring appropriate HR functions are carried out.
- Lead the fundraising strategy for the organisation, giving attention to securing grants, as well as donor fundraising . Report as necessary to funders.
- Work with the Finance Officer to manage the budget and finances within the parameters agreed by the Board.
- Facilitate the effective function of the Leadership Team, enabling the smooth and efficient carrying out of the strategic priorities.
- Provide Line Management support and supervision to the other members of the Leadership Team.
- Develop, implement and monitor FYT’s strategic plan in partnership with the FYT team and board
- Engage in practical theological reflection on FYT’s mission and how it is expressed.
- Attend and contribute as required to Board meetings, working closely with the Chair and Board to ensure that appropriate issues are raised, and that any agreed action is put into effect.
- Be an advocate for marginalised young people, the issues they face, and youth workers and projects working with them (pursuing prophetic mischief, provocation, and taking up our unique space in the youth ministry community).
- Make links with appropriate Christian, voluntary and statutory bodies and to represent FYT in appropriate forums and pursue opportunities for collaborative working.
- Support the active promotion of the FYT training and resource offer.
- Lead the monitoring and evaluation (impact assessment) of FYT’s work
Other functions:
- Meet regularly with Line Manager for supervision.
- Undertake administration and keep necessary work records.
- Comply with all FYT policies and procedures.
- Work collaboratively with the FYT leadership team and Board to ensure that organisational policies are regularly reviewed.
- Engage in CPD/lifelong learning.
- Undertake any other tasks that may be requested, commensurate with the nature and level of the post and as may be required by the Board of Trustees.
Additional Information
- The Leadership Team is supported by a contract with Giraffe HR that assists in the day to day running of the organisation, primarily managing the finances of the organisation.
- Engagement in ongoing, regular youth work with marginalised young people is not a requirement of this post, but encouraged. FYT will be flexible where possible in order to facilitate this.
The client requests no contact from agencies or media sales.
We're looking for someone to be the regional representative for Crimestoppers in the Avon and Somerset area, with specific responsibility for;
- Creation and delivery of local/county/regionally specific crime-based campaigns in partnership with law enforcement agencies, local committees and volunteers.
- Coordination of cross border and national activity in support of ROCU’S, the NCA and other bodies such as the GLAA.
- Identifying and maximising funding opportunities for our charity including RM post, campaign activity, Fearless workers and for Business Development.
- Enabling volunteer committees to develop so they can operate effectively and achieve their full potential.
- Act as Crimestoppers spokesperson for the region covered, regarding media interviews.
Criteria
Essential
- Project management i.e. scoping planning, implementation and delivery of projects
- Budget management experience
- Ability to spend time away from home to meet the needs of the role.
- Ability to work unsociable hours in line with the needs of the role.
- Ability to work to tight timescales, and to work within pressurised time critical and decision-making scenarios.
Desirable
- Experience of working with the commercial/ statutory sector in relation to campaigns/ media.
- Experience of working with volunteers and the third sector.
- Ability to liaise with senior and junior management within organisations to delivered relevant outcomes.
- Basic knowledge of policing practice.
- Experience of lone working
Please submit a CV and covering letter expressing your interest in the role.
Please submit a CV and covering letter.
The client requests no contact from agencies or media sales.
The Ancient Tree Forum (ATF) is seeking a motivated and organised Technical and Engagement Officer to join our small, friendly and flexible team. This is an exciting opportunity to contribute to a charity dedicated to safeguarding the UK’s ancient and veteran trees, along with their wildlife, heritage and cultural values.
This role is vital to achieving our strategic outcomes by providing expert technical advice, supporting and collaborating with the Technical Advisory Panel to develop authoritative guidance and publications. You will act as a key contact for public and stakeholder enquiries and contribute technical expertise to ATF’s communications across our website, newsletter, social media and press activity.
You will engage with sector networks, collaborate with partners and support strategic messaging. This role will help strengthen the charity’s visibility and impact in ancient and veteran tree conservation and protection.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.
You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.
On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.
You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.
You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.
You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.
We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.
Responsibilities
1. TSA Support Line
1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:
- All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
- You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
- You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
- You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
- You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
- You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
- You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
- Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
- You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
- You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
- You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.
1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.
1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels.
1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.
1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.
2 Support, information and signposting
2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.
2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).
2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.
2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.
2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.
2 TSA events
2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.
2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.
4 Supporting health, social care and education professionals
4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.
4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).
The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.
A DBS disclosure will be required prior to taking up post.
Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.
We are looking for a Finance Officer to join our team to administer the financial affairs of the District. This role will include working closely with the District Secretary and Treasurer to implement financial policies and controls, assisting with preparing budgets and accounts, managing payroll, processing receipts and payments and maintaining appropriate accounting records.
Role Purpose and Objectives
To administer the financial affairs of the District including preparing budgets and accounts, managing payroll, processing receipts and payments and maintaining appropriate accounting records.
Responsibilities
Financial Controls and Policies
- Support the District Treasurer to implement proper financial policies and controls, ensuring appropriate accounting codes for churches and charities are complied with.
Budgets and Accounts
- Assist the District Secretary, Treasurer and Resourcing Mission Committee to prepare budget and circuit assessments for the District with reference to the District Mission Plan.
- Work with the District Secretary and Treasurer to prepare annual accounts for the District, including liaising with the auditors and helping to draft the Trustees’ Annual Report, particularly with regard to accounting practice and policies.
- Support the District Secretary as needed to ensure compliance with the Methodist Church and Charity Commission requirements, including supplying the information for HMRC P11D forms.
Payroll
- Ensure District employees’ and ministers’ payroll information is correct and liaise with the central Methodist payroll bureau so that staff are paid on time.
Administration of Bank Accounts
- Monitor cash flow and administer transfers between bank accounts.
- Set up approved payments in online banking and liaise with signatories to authorise these for payment.
- Liaise with the Treasurer and/or District Secretary on transactions with the Central Finance Board and Trustees for Methodist Church Purposes, preparing paperwork to facilitate drawdown of funds.
- Administer changes to banking mandates.
- Administer changes to Direct Debits and Standing Order instructions.
Receipts and Payments/Book-keeping
- Check invoices and expenses claims for accuracy, before sending to authorised persons for approval.
- Record all bank transactions for all bank accounts on a monthly basis.
- Produce monthly fund summaries, with detailed analyses.
- Provide monthly ‘sub-accounts’, where required, for specific projects
Other key tasks
- Manage the District’s Financial Record systems, including archiving information as necessary
- With the District Secretary, review and renew the District’s Insurance Policies.
- Maintain the District’s Asset Register.
- Other duties commensurate with the role as agreed with the District Secretary.
For an informal conversation about the role please contact Lisa Murphy, District Secretary. To apply, please complete the application form and submit by the closing date and time. CVs will not be accepted.
Interviews to take place during the week beginning 7th July 2025.
A growing, evangelistic, justice-seeking and inclusive church without walls.
The client requests no contact from agencies or media sales.
OUTLINE OF THE ROLE
Work with the Trustees to devise and lead new fundraising initiatives that fulfil the objectives of the Trust's Fundraising Strategy and annual income budget, with particular focus on regular giving across all alumni, gifts from high-net-worth individuals, and legacies. This will involve:
• Developing and delivering improved communications to build a stronger connected donor network.
• Locating, engaging and retaining alumni to support and promote the Trust, focused on ensuring their long-term impact on the Trust and its beneficiaries.
• Work with the Trustees/Trust Fundraising Committee to devise and implement new fundraising initiatives.
• Work with the Trustees/Trust Fundraising Committee to identify and engage new volunteers to support the Trust's activities.
KEY TASKS
Work with the Trustees and Fundraising Committee to devise and implement the following:
• Improve communications
The Trust has a strong, growing, and engaged network of loyal alumni who already support the Trust's beneficiaries through fundraising and volunteering. However, the Trust's communications need to be improved in order to increase the numbers of donors who provide sustained financial support and inspire all donors to raise their level of donations. Continually find opportunities to engage new donors and ensure clear consistent messaging.
• Manage and maintain donor data
The Trust needs to maintain a full and accurate database of all donors and fundraising activities to support long-term tracking and inform future fundraising. This also requires networking among alumni and being vigilant to changes in alumni data.
• Research and approach alumni whose connection with the Trust has lapsed
Continue to grow the active network through researching and motivating dormant and lapsed alumni to reconnect with the Trust.
• Research untapped prospects
Research the database with a view to identifying dormant and untapped opportunities, especially regarding
high-net-worth individuals and legacies. Ensure fundraising approaches are well-targeted and informed in order to maximise the chances of success. This will expand to include non-alumni sources, including institutional sources such as foundations and other trusts.
• Ensure long-term donor connection
Communicate with all donors to demonstrate the impact they can make by showcasing the current and long-term outcome of programs. Deliver a diverse selection of communications to engage different audiences, with a clear plan for all members of the network. Ensure donors are connected to the Trust, value the Trust's activities and actively help fund opportunities.
• Reporting to the Trustees
Create an annual donor impact report to the Trustees, and other stakeholders such as alumni, that delineates donor statistics, reviews communications and events that have taken place during the past year and identifies potential prospects and events for developing in the coming year. Also provide a lower-level oral report of fundraising activities and communications to the Trustees at their quarterly meetings.
• Deliver income growth target
Acquire enough new donations to meet agreed annual income growth targets set by the Trustees.
You will be expected to perform different tasks as necessitated by your changing role within the charity and its overall objectives. For instance, organizing fund-raising specific events in different regions. This position could evolve into a full-time commitment with a support team, but at the present time, support to this role will be provided through the existing network of volunteers.
The client requests no contact from agencies or media sales.
Contract: Permanent
Hours: Part time – 18.5 hours per week
Salary: £25,000 per annum (pro rata £12,500)
Remote: This role is homebased with occasional travel for staff residentials and other events.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We are looking for someone who thrives on following set processes and being organised, with exceptional attention to detail. Accuracy and a drive for perfection are essential qualities for anyone undertaking this role.
The Assessment and Data Administrator role is responsible for assisting with online assessment systems to ensure that full compliance of awarding organisations requirements are adhered to. Additionally, this individual will be the first point of call within the team for candidate or customer queries around our operational processes.
We are looking for a positive, self-starter with strong organisational skills, who is confident with managing multiple tasks, and priorities and is able to provide an efficient support. The ideal candidate will be able to work well in a team and also work of their own initiative, confidently communicate with stakeholders at varying levels of seniority and display judgement, integrity and trustworthiness as you will be privy to learner information.
To be considered for this role, the successful candidate must have previous experience of working with IT and online learning platforms and be confident in managing the breadth of tasks within this function.
Key responsibilities for this role will include:
- Registration of learners across awarding organisation(s) for all courses.
- Maintenance of learner records with the awarding organisation(s).
- Supporting lead IQA in preparation for external quality assurance visits.
- Management of and claiming of completed certificates and their distribution to learners across all courses.
- Maintaining accurate records of learner data for reporting and planning purposes.
- Supporting the Academy team by providing data on learner number, course breakdown and completion rates.
- Handle incoming enquiries relating to Academy operational processes.
- Create effective interactions with customers across various platforms.
- Collaborate with cross-functional teams to escalate and resolve complex customer queries, fostering a seamless customer journey.
- Managing customer queries and assigned inbox.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Ensure the NYA follows best safeguarding best practice.
- Ensure all operational activity and youth work content is to the highest quality, representing the position of NYA as the National Body for Youth Work in England.
- Develop and maintain an understanding of NYA internal processes and the wider Youth Work qualification landscape.
- Effectively troubleshoot and answer customer queries, seeking appropriate solutions and liaising with other departments to ensure customer support is delivered to the highest standard.
- Maintain in-depth knowledge of NYA Academy products and services.
- Contribute to the development and improvement of the customer service knowledge base, ensuring relevant and up-to-date information is available.
- Provide support to the Academy Team and wider NYA as appropriate
- Provide effective call handling day-to-day.
- Any other duties that may reasonably be required of the role.
Please refer to our Candidate Pack for more information on the role and the requirements.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
Please download our applicant pack to find out more about the role and requirements
To apply, please submit the following via our online application platform by 11:59pm on Sunday 29th June 2025:
- A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
- A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
- We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
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