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Age UK Merton, CR4, Mitcham (On-site)
Pro rata £17,316 - £18,235 (FTE is £28,860 - £30,391)
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Page 14 of 31
CR4, Mitcham (On-site)
Pro rata £17,316 - £18,235 (FTE is £28,860 - £30,391)
Part-time (22.5 per week)
Contract (12 months)
Job description

The Information & Advice Service is highly regarded within the London Borough of Merton and accredited with the Advice Quality Standard (AQS) and Age UK Quality Advice Standard (QAS). We have developed the service over the last five years to provide high quality advice for older people to enable them to live more healthily, happily and independently in later life.

In April 2025 – March 2026 the service worked with over 1,500 older adults across a range of issues including money and benefits, health, housing and care. During this time, we assisted older adults to generate over £820,535 of previously unclaimed benefits and make informed choices about their lives.

The role involves providing initial information and guidance, primarily over the phone, assessing need and urgency, and ensuring clients are directed to the most appropriate support.

Organisation
Age UK Merton View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 09 April 2026
Closing date: 08 May 2026 at 15:22
Tags: Administration, Advice / Information, Customer Service, CRM, Customer support, Data Entry, Data Protection, Engagement / Outreach, Research

The client requests no contact from agencies or media sales.