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Medair, Kennington (Hybrid)
£29,700 per year
Help enable life-saving humanitarian work by providing vital financial, operational and fundraising support.
Posted 1 week ago
Harris Hill Charity Recruitment Specialists, Stockport (Hybrid)
£35,229 - 40,885 per year
Posted 1 week ago Apply Now

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Norfolk Wildlife Trust, Norwich, Norfolk (On-site)
£27,108 - £29,860 per annum FTE
Posted 1 week ago
Somerset Wildlife Trust, TA1, Taunton (Hybrid)
£27,000 - £30,500 per annum FTE (£21,000 - £24,400 actual for 30 hours per week)
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Age UK Plymouth, Plymouth, Plymouth (On-site)
£28,173.60
We are seeking to appoint a Finance Manager to take responsibility for the day-to-day financial management of the organisation.
Posted 1 week ago
Lightbox Gallery & Museum, Woking, Surrey (On-site)
£40,000 per year (pro rata)
Posted 1 week ago
Hertfordshire Mind Network, Letchworth Garden City (On-site)
£31,005 per annum FTE (£24,804 per annum actual for 30 hours per week)
Posted 1 week ago
Bristol and South Gloucestershire Circuit of the Methodist Church, Remote
£27, 245 - £28,082 pro rata
Posted 1 week ago
St Mary-le-Bow Church, London (On-site)
£14,500 per year
Seeking creative individual with marketing and communication experience to increase attendance & grow new services at unique heritage church
Posted 1 week ago
Page 16 of 35
Cardiff (On-site)
Up to £12.79 per hour
Full-time or part-time
Temporary (BBTECH_RESERVED:Text100)
Job description

We are looking for a dedicated and compassionate Helpline Advisor to support victims of crime at the growing National Contact Centre team in Cardiff.

This is a casual position, and applicants must be able to commit to a minimum of 2 x 7.5 hours shifts per month. The shifts will mainly be evenings and weekends to cover staff absence and busy periods.


About the role:

This role is based at our National Contact Centre in Cardiff. You will need to commit to a 2 week induction program, which will run Monday - Friday, 9am - 5pm.

As a Helpline Adviser you will:

  • Able to respond to victims of and those affected by crime by providing emotional support, information and referrals on to Victim Support services and other agencies
  • Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
  • Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
  • Managing and responding appropriately to competing priorities, services and needs.
  • Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.


About you:

You will need:

  • Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
  • Experience of organising and prioritising a complex workload.
  • The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
  • The ability to communicate effectively, verbally and in written form, including telephone skills
  • Knowledge and understanding of:
  • Relevant agencies and resources
  • Importance of confidentiality and safe working practice
  • Diversity issues and principles
  • The impact of crime


Please see attached Job Description and Person Specification for further details.

 

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong.  We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.


 

Organisation
Victim Support View profile Organisation type Registered Charity Company size More than 1000
Posted on: 02 April 2026
Closing date: 30 April 2026 at 14:22
Job ref: 6652
Tags: Social / Support Work