Permanent jobs
As Data Operations Executive you will play a crucial role in helping us reach our fundraising targets and delivered excellent supporter experience through your support of the charity’s CRM system, Salesforce. You will have experience or a theoretical understanding of working with data and a CRM system. We are looking for someone who is keen to learn, has an excellent eye for detail, enjoys balancing multiple priorities, and most importantly, loves working with colleagues to deliver exceptional supporter experience and continuous improvements. You will have the ability to shape vital processes within a rapidly growing organisation that is putting data at the centre of its operations.
Key Responsibilities:
· Provide 1st Line support for requests received into the team’s ticketing system, triaging all incoming tickets and either resolving, providing self-help guides, or escalating as appropriate.
· Analyse support tickets to identify recurring themes which may suggest changes to Salesforce are required, additional training is necessary, or changes to processes are required.
· Act as our document custodian, ensuring our documentation is always up-to-date and relevant for its purpose and checking in with document owners when a review is needed.
· Create new documents such as ‘How To’ guides to a high standard which are straightforward using non-technical language.
· Establish relationships with stakeholders across the organisation and help them resolve data issues and requests.
· Assist the Data Operations Manager, Senior Data Operations Officer, and the Data Operations Officers in improving business processes for the successful and efficient management of supporter data.
· Work with the Data Operations Officers to perform simple ad-hoc imports of data into Salesforce that cannot be processed by automated means.
· Import data and see errors through to completion by either resolving the problem or escalating where appropriate.
· Support the Data Operations Officers in delivering an ongoing training programme to all employees.
· Other data management tasks from time to time as identified by the Data Operations Manager
Knowledge, skills and experience needed:
· Understanding of data protection/GDPR legislation and its implementation.
· Intermediate Excel knowledge (VLOOKUP’s).
· Experience of providing customer service to customers or users of a system
· Experience of working with data sets, either in a CRM system or Excel-based system.
· Excellent verbal and written communication skills.
· The ability to communicate technical information to non-technical people in a supportive and easy to understand way.
· A creative, positive, and proactive approach to problem-solving
· Good self-awareness with a willingness to learn new skills.
· Ability to manage multiple tasks simultaneously
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £25,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 9th August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
A key member of the Philanthropy and Partnerships team, the Corporate Partnerships Officer reports to the Head of Corporate Partnerships. The role is front-facing and requires the skills needed to build relationships with both internal and external stakeholders.
The Corporate Partnerships Officer will be responsible for account managing a portfolio of new and existing corporate accounts to deliver a sustainable income growth year on year. In addition, they will work closely with the Head of Corporate Partnerships and Senior Corporate Partnerships Officer to support the day-to-day management of high value strategic partnerships and the delivery of business development activities. They will also contribute to the wider strategic aims of the P&P team to significantly grow both philanthropic and corporate partnership income and impact.
In this role your skills and passion will see you:
- Inspire, motivate and maximise the giving potential of the existing portfolio of corporate partners
- Provide a holistic supporter journey relative to the level of the partnership
- Support the Head of Corporate Partnerships and Corporate Partnerships Manager with the day-to-day management of high value strategic partnerships
- Deliver income targets, in line with each corporate partner’s aspirations and goals
- Develop and lead on seasonal project-based income generating activity
- Work effectively with operational and clinical staff to develop and implement opportunities to foster and strengthen long-term relationships with corporate partners
- Support and develop new engagement events and communications with corporate partners
- Support the wider team with large communication, stewardship, or impact reporting activities.
What we offer:
- Flexible and hybrid working to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Enhanced Maternity Pay
- Employee Assistance Program and Lifestyle Savings
- Free flu jabs
- Cycle to work scheme
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to education and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.
Making A Difference

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare Greater Manchester is a leading member of the UK's largest food redistribution charity. Every year, millions of tonnes of perfectly good food go to waste while millions of people struggle to afford to eat. We're changing that—redistributing surplus food to charities and community groups across Greater Manchester, helping to reduce food waste and tackle hunger. Join our team and be part of a movement that's making a real difference every day.
As a Warehouse Assistant, you'll be involved in the following activities:
- Preparing customer orders by picking and packing them accurately and efficiently, ensuring excellent service for charities and community groups.
- Receiving, checking, organising and storing incoming food deliveries safely, maintaining an orderly warehouse and making the best use of available space.
- Monitoring stock levels and quality, reporting discrepancies, completing stock checks and helping to minimise food waste using the GLADYS stock management system.
- Supporting volunteers, employability programme participants and corporate volunteer groups by providing guidance, encouragement and practical training in warehouse tasks.
- Delivering a welcoming, helpful and professional experience for our customers, volunteers and visitors, responding to queries promptly and courteously.
- Working collaboratively with colleagues to maintain efficient warehouse operations, communicate handovers, identify improvements and report issues promptly.
- Maintaining high standards of food safety, health and safety, safeguarding, housekeeping and compliance, ensuring the warehouse is always safe, clean and audit-ready.
- Completing required operational records and monitoring activities accurately and comply with all organisational policies and procedures.
What We're Looking For
A proactive and reliable team player with excellent communication, customer service and organisational skills, experience working in a warehouse or similar operational environment, strong IT and numeracy skills, and the ability to prioritise workloads in a fast-paced setting.
You'll enjoy supporting volunteers and customers, be committed to maintaining high standards of safety and accuracy, and be physically able to lift loads of up to 25kg. Experience working with volunteers or people with additional needs, and relevant food hygiene or forklift qualifications are desirable, although comprehensive training will be provided.
In order to be considered for this vacancy, after you apply using a cover letter and CV you will be sent an application form which must be completed and returned to us by the closing date.
As a leading food charity to tackle hunger, our aim is to help tackle the food poverty issue in Greater Manchester.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a genuinely exciting time to join our growing fundraising team and make a real difference to people affected by gyanecological cancers.
Our income from Major Giving is growing rapidly, and we've started to deliver exclusive and high-impact events.. We have the internal buy-in, a committed group of highly-networked supporters keen to drive our plans forward and a Board of Trustees ready to support in any way they can. We now need the right person to step in and make this happen.
You'll be our lead for all philanthropy events and you'll need to have proven experience delivering high-value, income-generating events and strong project management skills to keep these on track. A key part of your role will also be in writing reports, building relationships and keeping donors and event attendees engaged for the long-run.
This is an incredible opportunity to truly make your mark on a programme and be proud of the impact you're having in your work.
No formal qualifications are needed and charity sector experience is not a requirement. We encourage everyone with the appropriate skills, experience and potential to apply.
Please submit an up-to-date CV (of no more than two A4 pages) and complete the questions provided to be considered for this role.
NB Your application should reflect your own skills and experience. While you may use tools such as AI for idea generation or basic proofreading, your responses should not be generated by AI. If responses appear to be predominantly AI-written we reserve the right to exclude applications from shortlisting.
The client requests no contact from agencies or media sales.
As The King’s Trust International continues to grow its impact and expand its reach, we have an exciting opportunity that will play a pivotal role in strengthening the charity’s finance function.
You will work closely with our Senior Head of Finance and Finance Executive to provide support across all aspects of financial management.
With a particular focus on supporting the fundraising teams and income recognition, this role will work closely with fundraising colleagues to record, analyse and accurately forecast income for King’s Trust International and its newly established trading subsidiary. You will lead on all aspects of management accounting for the trading subsidiary and support the preparation of its financial statements.
Your excellent communication and interpersonal skills will enable you to build effective relationships with colleagues across the organisation, while your strong planning and organisational skills will help you prioritise and manage multiple responsibilities in this busy and varied role.
The client requests no contact from agencies or media sales.
Charity Director
We are seeking an inspiring and strategic leader to guide a respected charity supporting people with life-limiting conditions, their families, carers and those affected by bereavement.
Salary: £45,000 pro rata (21 hours per week, FTE 35 hours)
Location: Dorking, Surrey - Office based with some flexibility
Hours: 21 hours per week
Closing Date: 14th August 2026
About the Role
This is a unique opportunity to lead a well-established and highly regarded charity that provides practical and emotional support to people living with life-limiting conditions, alongside their families, carers and those experiencing grief and bereavement.
Reporting to the Board of Trustees, the Charity Director will provide strategic and operational leadership, ensuring the organisation remains sustainable, effective and responsive to the needs of those it serves. You will lead a dedicated team of staff and volunteers, oversee service delivery, drive fundraising and income generation, and act as an ambassador for the charity across communities and stakeholder networks.
The role requires a leader who can balance strategic thinking with compassion, building strong relationships while ensuring the organisation delivers meaningful and measurable impact.
Key responsibilities include:
- Leading the development and delivery of the charity's strategic and operational plans.
- Providing inspirational leadership to staff and volunteers.
- Raising the profile of the organisation and building relationships with funders, supporters, partners and stakeholders.
- Overseeing the delivery of high-quality, person-centred services.
- Ensuring robust governance, compliance and risk management.
- Managing budgets and supporting the long-term financial sustainability of the charity.
- Leading and supporting fundraising activities, including grants, trusts, foundations and community initiatives.
- Monitoring organisational performance and reporting to the Board of Trustees.
- Supporting a culture that enables open, compassionate and respectful conversations around serious illness, death, dying and bereavement.
About You
You will be an experienced and emotionally intelligent leader with a track record of managing teams, developing services and delivering organisational objectives.
You will bring:
- Senior leadership experience within the charity, public, health, social care or not-for-profit sector.
- Strong financial management and budget oversight skills.
- Experience of stakeholder engagement, partnership development and income generation.
- Excellent communication and relationship-building abilities.
- Knowledge of governance, compliance and organisational risk management.
- The ability to inspire, motivate and develop teams and volunteers.
- Emotional resilience and a genuine commitment to supporting people facing life-limiting illness, end-of-life issues and bereavement.
- Confidence and comfort working in an environment where conversations around death, dying, loss and grief are part of everyday practice.
About the Organisation
This long-established charity supports individuals living with life-limiting conditions, alongside their families, carers and those who have been bereaved. Through compassionate, relationship-based support, the organisation helps people navigate some of life's most challenging experiences with dignity, understanding and practical assistance.
Working closely with volunteers, healthcare professionals and community partners, the charity delivers services that reduce isolation, improve quality of life and provide vital support when it is needed most. With a strong reputation and ambitious plans for the future, the organisation is committed to extending its reach and impact across the communities it serves.
Other roles you may have experience of could include Chief Executive Officer (CEO), Charity Chief Executive, Executive Director, Director of Operations, Head of Operations, Director of Services, Head of Services, Charity Manager, Managing Director, Hospice Director, Head of Charity Services, Director of Care Services, Non-Profit Director, Voluntary Sector Director, Community Services Director or Third Sector Leader.
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.
As a Support Worker for the Young People’s Services at Peabody, you will play a vital role in helping young people live independently and thrive within their communities. This is a meaningful and rewarding position where you will support individuals who may be socially excluded, disabled, unwell, young mothers or homeless. Your work will directly contribute to their wellbeing, independence, and inclusion, ensuring they are empowered to lead fulfilling lives. You will be part of a team that values human rights, dignity, and respect, and you’ll be instrumental in helping young people overcome challenges and achieve their goals.
What you'll do
In this role, you will provide high-quality, person-centred support to young people in supported housing. Your day-to-day responsibilities will include conducting needs and risk assessments, developing and reviewing support plans, and offering practical assistance with daily living skills such as cooking, cleaning, shopping, and managing finances. You will work closely with each individual to help them build confidence, develop life skills, and work towards their personal goals. You’ll also support them in accessing community resources, sustaining their housing, and exploring future housing options. Your role will involve liaising with external agencies, attending team meetings and training, and ensuring accurate record-keeping. You’ll be a key part of a collaborative team, committed to safeguarding, promoting equality, and delivering excellent service in line with Peabody’s values and policies.
What you'll need
• Experience supporting vulnerable people in the community or a supported living environment, either professionally or through volunteering.
• Strong communication skills and the ability to build positive relationships with young people and external partners
• A compassionate, empathetic approach with a genuine desire to make a difference in people’s lives
• Confidence to work independently (including lone working) and collaboratively as part of a team
• Good IT literacy, including the use of Microsoft Office and data entry systems
• A driving licence and your own vehicle, as this role will involve some travelling between schemes.
Why join us?
When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.
We believe in creating a workplace where everyone feels supported, included, and empowered.
What You’ll Get
• 25 days’ annual leave
• Flexible benefits including healthcare, dental, and discounts.
• 4x Life Assurance and up to 10% pension contribution.
• Professional development, including funded apprenticeships.
• Two paid volunteering days each year.
• Family-friendly policies and a supportive team culture.
Please read before applying
This is a full-time, onsite role, and you’ll need to be available to work five days a week, including weekends and bank holidays. Shifts may include early mornings and evenings, so flexibility is key.
This role includes 2 sleep-in shifts per week, with an additional £73.89 per sleep-in shift.
We’re reviewing applications as they come in, so you might hear from us before the closing date, keep an eye on your inbox and your phone!
Interviews for this role will take place on Friday 14h August, in-person in Stevenage. Each interview will be a 2 hour slot.
If you have any questions about this role, please get in touch with Talent Specialist, Harry Lund.
This role requires an enhanced DBS check.
1 in 125 babies are born with heart disease.
Children’s Heart Surgery Fund (CHSF) empowers the lives of everyone born with congenital heart disease in our region. We do this through the delivery of our holistic family support service and by providing vital resources to the Leeds Congenital Heart Unit and region.
Our Fundraising and Marketing team are the driving force behind our charity. We are 100% self-funded, and we successfully manage a diverse range of income streams to ensure we can deliver our help and support each year. Children’s Heart Surgery Fund are proud of our Corporate Partnerships, we invest in relationships to maximise opportunities for businesses to fundraise for us and get involved in our activities and events.
We are looking for an exceptional person who is a natural relationship builder to join CHSF as one of two full-time Corporate Partnership Managers. Reporting directly to the CEO, you will be responsible for securing new business and seeing these partnerships through to co-deliver meaningful income generating projects that are enjoyable for teams as well as valuable for us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Payroll Manager
We are seeking an experienced and detail-oriented Payroll Manager to lead and manage the end-to-end payroll function across a large national organisation. This is a home-based role with occasional travel as required.
Position: 6780 Payroll Manager
Location: Remote
Hours: Full time, 37.5 hours per week, Monday - Friday 9am-5pm. Flexibility is required around payroll processing dates each month
Contract: Permanent
Salary: £47,806
Closing Date: 05/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
As a Payroll Manager, you will take ownership of the full payroll lifecycle for a workforce of approximately 1,500–2,000+ employees, ensuring an accurate, compliant and timely payroll service.
You will lead a small payroll team, working closely with Finance and HR to ensure strong governance, reporting and continuous improvement across payroll operations.
As a Payroll Manager, you will:
- Lead the delivery of end-to-end payroll processing across monthly cycles
- Ensure payroll is accurate, compliant and delivered on time
- Manage payroll reconciliations, reporting and audit requirements
- Oversee complex payroll elements including statutory payments, deductions and variable pay
- Lead, coach and develop a team of Payroll Officers
- Act as a key point of contact for senior stakeholders across Finance and HR
- Provide payroll insights and reporting to support financial planning and decision-making
- Identify and implement improvements to payroll processes and systems
- Support system optimisation and work towards reducing manual processes
- Ensure submissions to HMRC and pension providers are accurate and timely
About You
Ideally, you will have significant experience managing payroll operations within a medium to large organisation, along with strong leadership and technical expertise.
You will be confident working in a complex, fast-paced environment and able to balance multiple priorities while maintaining high levels of accuracy and compliance.
You will need:
- Proven experience managing payroll for a large workforce (1,000+ employees)
- Strong knowledge of UK payroll legislation and compliance requirements
- Experience leading and developing payroll teams
- Strong stakeholder management and communication skills
- Experience working in a controlled or audit-focused environment
- Experience using payroll and HR systems (e.g. IRIS, Cascade or similar)
- A proactive approach to improving processes and systems
Experience within the charity sector or working in a complex, multi-site organisation would be advantageous.
In Return…
Benefits include:
- Flexible Working Options: Including hybrid working.
- Bonus: £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Generous Annual Leave, plus an extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments and exclusive discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance and Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression and Practice Support: Clinical supervision and group reflective practice
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Payroll Manager, Payroll Officer, Payroll Assistant, Finance Officer, Office Manager.
Please note this role is being advertised by NFP People on behalf of our client. #INDNFP
Youth Employment UK is seeking a Senior Policy Officer to join our Policy and Research department at an important moment for youth employment policy.
The Senior Policy Officer will strengthen Youth Employment UK’s policy and insight capacity by helping gather, analyse and communicate evidence from young people, employers, members and the wider youth employment system.
Working with the Policy and Research Director, the role will support Youth Employment UK to develop high-quality policy positions, recommendations, briefings and reports, and to strengthen our reputation as a leading source of insight and practical solutions for youth employment.
This is a policy-focused role with strong research literacy. It is not a technical academic research post, but the postholder will need to be confident in interpreting evidence, drawing out implications, writing clearly, and translating insight into practical recommendations for different audiences.
Summary of responsibilities
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Monitor, analyse and respond to youth employment-related policy developments through written briefings, articles, guidance and formal evidence submissions.
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Support the development of Youth Employment UK policy positions, recommendations and messages
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Work with Youth Ambassadors and young people to gather insight that informs policy positions, reports and recommendations
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Support delivery of our Youth Voice Census by writing up findings for a wide range of audiences
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Support Youth Employment UK’s Good Youth Employment Benchmark by conducting employer interviews and writing employer-facing reports.
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Support Youth Employment UK’s public affairs activity, including APPG, Connected Communities and other policy forums.
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Work closely with the Policy and Research Director, Policy and Research Coordinator and wider team in an agile, fast-paced working environment
About you
We are looking for someone with strong policy judgement, excellent writing skills, professional curiosity and a commitment to improving systems for young people.
You will bring:
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Experience in policy, public affairs, research, youth employment, education, skills, employment support, social policy or a related area
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Research literacy and confidence working with evidence, data, reports and lived experience insight
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Ability to turn complex information into clear briefings, recommendations and practical outputs
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Confidence in engaging with a range of stakeholders, such as young people, employers, members, policymakers, charities, NGOs, think tanks or public bodies.
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Excellent written and oral communication skills, with the ability to adapt communication to a wide range of audiences
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A high level of self and project management skill, able to work effectively as part of a team and independently
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A clear passion for improving education, employment and transitions outcomes for young people through policy activity.
A full overview of responsibilities in the role and person criteria can be seen in the attached job description.
What we will provide to you
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Competitive salary.
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Standard company pension.
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25 days annual leave plus Bank Holidays, increasing to 26 days after 12 months’ service.
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2 volunteering days per year.
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2 additional wellbeing days per year.
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Onsite parking, available on a first come, first served basis.
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Personal development opportunities.
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Free breakfast and lunch options when in the office.
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Team activities and events.
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Dog-friendly office.
Please note that this is a full-time (37.5 hour) role, with some flexibility over working hours. Our main office is in Kettering, right next to the train station. However, we are open to discussing remote and hybrid working arrangements with the right candidate.
Please upload your CV and a cover letter of no more than two pages to CharityJobs.
Your cover letter should explain your relevant experience, motivation for applying, and how your skills align with the role. We encourage applicants to use clear subheadings linked to the role requirements.
The deadline for applications is Thursday August 20th at 5pm.
Candidates who submit a successful application will be invited to an initial, informal first interview. This will be held remotely online on Friday 28th August with each last 30 minutes.
Candidates who are successful in the first interview stage will be invited to a second, in-person interview at our offices in Kettering. This interview will involve a task relevant to the role, a compete
The client requests no contact from agencies or media sales.
Key responsibilities include:
- Co-develop and deliver a student-led wellbeing strategy with staff and students.
- Co-create resources and activities to support students' wellbeing and help to create a positive community where students thrive.
- Offer consistent, high quality peer support throughout the student journey.
To apply for this role, please fill in an application form including a personal statement, detailing how you meet the attached person specification.
To be eligible to apply for this role you must:
- Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) when asked by KCLSU. Please note that KCLSU is unable to offer visa sponsorship.
- Have a National Insurance number, or be in the process of applying for one
- Not be a trustee of King’s College London Students’ Union
REF-229876
KCLSU is an independent charitable organisation that works to further the interests of approximately 36000 students at King's College London. Join us!
Title: Customer Experience Coordinator
Location: Broadstone Warren, Lewes Road, Forest Row, RH18 5JS
Contract Type: Permanent
Working Hours: 35 hours per week
Salary: £26,199 per annum, Band C, Level 3
About the Role
Every great adventure starts with a great customer experience. As a Customer Experience Coordinator, you'll be the link between our customers and our centres, helping groups find the right experience, supporting them throughout their booking journey, and ensuring everything is in place for an outstanding visit.
Working closely with colleagues across the centre, you'll balance customer needs with operational planning to help deliver safe, high-quality experiences that leave a lasting impression. You'll also be a welcoming face on site, supporting reception and helping customers throughout their visit.
Key Responsibilities as our Customer Experience Coordinator
- Deliver friendly, professional customer service across phone, email, live chat, WhatsApp and social media.
- Support customers from their initial enquiry through to booking, arrival and aftercare.
- Recommend the most suitable experiences based on each group's needs.
- Process bookings, payments and invoices while maintaining accurate customer records.
- Create activity schedules and coordinate bookings with centre teams to ensure a smooth customer experience.
- Welcome visitors to the centre, supporting reception and the on-site shop.
- Work with colleagues to ensure activities are planned safely and efficiently
About You
We're looking for someone who enjoys helping people and takes pride in delivering excellent customer service. You'll be organised, approachable and confident managing a varied workload while keeping the customer at the centre of everything you do.
You'll also have:
- Experience delivering excellent customer service from initial enquiry through to aftercare.
- Strong written and verbal communication skills.
- Excellent attention to detail and organisational skills.
- Confidence using computer systems and the ability to learn new software quickly.
- The ability to prioritise work, solve problems and make informed decisions.
- A positive, collaborative approach and the ability to build strong working relationship
Benefits:
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Flexible working hours
- Work in a way that suits you, your role and your department
- Double matching pension up to 10% of gross salary
For a full list of our benefits, click .
Closing date for applications: 23:59 on Friday 14 August 2026
Interviews will be held via Teams on either Thursday 27th or Friday 28th August 2026.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Compassion in World Farming International is a global movement transforming the future of food and farming. Join us in shaping powerful donor engagement and experiences that help end factory farming.
Associate Director, Global Donor Experience & Engagement
Role type: Permanent; full-time or part-time hours considered, minimum 0.8 FTE
Location: Godalming, UK (hybrid working pattern 2x days in the office per week). The office is located close to Godalming station, with direct trains from/to London Waterloo in approximately 45 minutes.
Salary: £65,000 -£70,000 per annum (depending upon skills and experience)
About the role
As our Associate Director, Global Donor Experience & Engagement, you’ll lead the development of our fundraising narratives, storytelling, high-impact communications, digital media and events across digital and offline channels, ensuring a consistent and powerful donor experience at every touchpoint.
This is a new role and a member of the Fundraising Senior Management Team. You’ll need to be a strategic partner, who is able to make an early impact, which will help to enable our fundraising teams to strengthen donor relationships, increase engagement and create the conditions for sustainable and transformational income growth.
As our Associate Director, Global Donor Experience & Engagement you’ll be responsible for (but not limited to):
- Lead global fundraising engagement strategy- Shapingclearobjectives, plans and success measures that align with organisational priorities and fundraising ambitions.
- Strengthen supporter engagement and stewardship- Developing persuasive cases for support, donor communications, engagementplansand experiences that deepen long-term relationships.
- Shape brand,propositionsand content- Ensuring fundraising engagement is audience-led, compelling, values-led and rooted in CIWF’s mission and case for support.
- Lead and collaborate across teams- Leading a newly formed team and working closely with Fundraising, Communications, the CEO Office, internationalcolleaguesand external partners.
- Use insight to improve performance- Using data,feedbackand evaluation to improve supporter experience, engagementactivityand continuous improvement.
About you
To succeed in this exciting role, you will need to have significant previous experience at a similar level in fundraising communications, donor engagement, events, marketing or supporter experience, ideally within a charity or not-for-profit setting. You’ll need to be a confident strategic leader with exceptional storytelling and editorial skills, a strong understanding of donor motivations and supporter journeys, with the ability to translate organisational strategy into compelling fundraising narratives.
Skills and experience you’ll need to bring as our Associate Director, Global Donor Experience & Engagement:
- Senior-level experience in fundraising communications, donor engagement, events or supporter experience within a charity or not-for-profit setting.
- Proven ability to develop persuasive cases for support, donor propositions and supporter communications that translate strategy into compelling fundraising narratives.
- Strong understanding of donor stewardship, supporter journeys,retentionand long-term relationship building.
- Excellent editorial,copywritingand storytelling skills, with strong audience awareness,creativityand attention to detail.
- Experience leading and developing teams, managingbudgetsand working with external agencies,suppliersor specialist partners.
- Ability to use data,insightand evaluation to shape communications, improve engagement and support performance improvement.
- A demonstrable commitment to CIWF’s mission, values and ethical approach to fundraising and partnerships.
If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.
Why join us
This truly is an opportunity to help shape a new global function, influence how supporters experience our mission, and help build the long-term relationships that power Compassion’s work for animals, people and the planet.
We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including:
- 25 days annual leave + bank holidays
- Health Cash Back Plan and 24/7 GP access
- Employee Assistance Programme and MHFA support
- Premium Calm App subscription
- Electric car schemeavailable
- Defined contribution pension scheme
- Enhanced discretionary sick pay
- Hybrid working model (role and location dependent)
- Free onsite parking and office next to mainline station
- Cycle Benefit scheme and other savings options
- Ongoing learning and development opportunities
How to apply and key dates
If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. Please note that we may begin interviews on a rolling basis, so early applications are encouraged.
Closing date: 12pm Wednesday 22 July 2026
1st Stage (Teams) Interview: Anticipated week commencing 27 July 2026
2nd Stage (Face to Face at HQ) Interview, with task: Anticipated week commencing 3 August 2026
“Join us in building a more compassionate future for animals, people, and the planet.”
About Compassion
Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.
Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page.
To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based. Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.
Compassion in World Farming International is a leading global organisation working to end factory farming.



Senior Corporate Fundraising Manager
Salary: £55,425 (inc LW)
Contract: Permanent, Full-time
Location: London Hybrid – 2 days per week in office
Closing date: 31 July
Interviews: 11 and 18 August
Benefits: 33 days annual leave (inc bank holidays) increasing with service, generous pension scheme of 6% employer contribution with 2% employee contribution
We are delighted to be looking for an ambitious Senior Corporate Fundraising Manager to join GamCare, the leading provider of support for people affected by gambling harms across Great Britain. This is a unique opportunity to build and lead a corporate fundraising programme from the ground up at a pivotal moment for both the organisation and the wider sector it supports.
As part of this exciting role, you will develop and deliver GamCare's corporate fundraising strategy, creating a proactive and sustainable income stream that supports the charity's mission. You will identify, secure and grow high-value corporate partnerships, develop compelling propositions, and establish the systems, processes and stewardship frameworks needed for long-term success. Working closely with senior leaders across the organisation, you will act as a corporate fundraising specialist and trusted ambassador, building relationships across a range of sectors including financial services, technology, hospitality and major employers.
A rare opportunity for a senior corporate fundraising professional to combine strategy, new business and relationship management in a role where they can leave a lasting legacy.
To be successful as the Senior Corporate Fundraising Manager, you will need:
- Significant experience in corporate fundraising or commercial business development, with a proven track record of securing five and six-figure partnerships.
- Experience developing compelling propositions, proposals and partnership solutions that align organisational and corporate objectives
- The ability to work strategically and independently, while collaborating effectively across multiple teams and stakeholders
If you would like to discuss this role, please email your CV to [email protected] or contact us and quote the reference 3031JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, and you can read more about our commitment to diversity on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
Community Support Lead: Partnerships
Reports to: Community Support Manager
Contract: Full-time
Role Purpose
As Community Support Lead: Partnerships, you will play a key role in strengthening the relationships that underpin HOST’s work, ensuring every hosted partner (HP) receives consistent, responsive, and values-driven support.
You will lead on partner onboarding, engagement, and ongoing support, ensuring needs are met with professionalism, empathy, and efficiency. This includes managing communications around invoices and payments, responding to general queries, and proactively identifying and escalating potential risks.
Blending strong attention to detail with a people-first approach, you will shape and continuously improve the partner experience — from initial onboarding through to long-term collaboration — ensuring every interaction reflects HOST’s mission to support the world’s change-makers.
Core Responsibilities
1. Partner Engagement and Onboarding
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Lead Welcome, Onboarding, and regular check-in calls with hosted partners, building clarity, trust, and consistency in every interaction.
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Provide clear guidance on HOST’s systems, processes, and expectations, ensuring each partner journey is well-defined and smoothly implemented.
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Identify risks, issues, or emerging support needs during interactions, and promptly share these with the Community Support Manager.
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Support escalations and follow-up actions to maintain a high-quality, responsive partner experience.
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Maintain accurate and up-to-date records of all communications, ensuring relevant information, issues, and risks are clearly documented and shared across the team.
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Negotiate PAYF contributions, add-on pricing, and additional services, ensuring partner needs are met efficiently and effectively.
Reporting cadence: Weekly summary and inclusion in monthly CS reporting.
2. Query Resolution and Partner Care
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Respond to general hosted partner queries with accuracy, clarity, and empathy, achieving a minimum 90% satisfaction score.
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Ensure at least 90% of queries receive an initial response within 24 hours.
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Maintain consistently high standards of written and verbal communication, reflecting HOST’s values of integrity, care, and responsiveness.
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Collaborate with Finance and Operations teams to ensure partner needs are resolved promptly and effectively.
Reporting cadence: Weekly dashboard updates and monthly performance reporting.
3. Partner Relationship and Invoice Management
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Work closely with hosted partners to amend invoices and resolve payment queries accurately and in a timely manner.
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Ensure all payment-related communications and outcomes are clearly documented in ClickUp and Zendesk.
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Monitor and report on invoice corrections, identifying trends and opportunities for process improvement.
Reporting cadence: Monthly
4. Risk Identification, Screening and Escalation
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Identify and assess potential financial, operational, or reputational risks arising from partner interactions.
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Conduct initial screening of partner-related concerns in line with HOST’s due diligence processes.
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Escalate identified risks promptly to the Community Support Manager or relevant stakeholders for review and mitigation.
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Contribute to monthly Community Support risk reporting and ongoing team learning.
Reporting cadence: Real-time escalation of risks, with consolidated monthly reporting.
5. Community Support Administration
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Maintain accurate, up-to-date records across ClickUp, Zendesk, and internal systems.
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Support the review and updating of standard operating procedures (SOPs) to ensure consistency and clarity across processes.
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Contribute to internal administrative tasks, ensuring operational readiness for audits, reviews, and ongoing compliance.
Reporting cadence: Monthly
6. Community Support Resources and User Journey
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Contribute to the development and continuous improvement of Community Support materials, guidance, and onboarding resources.
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Support the enhancement of the hosted partner user journey, ensuring all touchpoints are clear, consistent, and aligned with HOST’s values.
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Work collaboratively with colleagues to identify gaps and opportunities to strengthen the overall partner experience.
Reporting cadence: Quarterly reviews with recommendations for improvement.
7. Growth and Learning Areas (Development Focus)
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Take ownership of more complex hosted partners with advanced operational or financial requirements.
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Support the development of new Community Support Leads through training, mentoring, and sharing best practice.
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Deliver or support hosted partner Health Checks, ensuring all follow-up actions and documentation are completed effectively.
Reporting cadence: As directed by the Community Support Manager.
You Bring
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Experience in operations, client service, or relationship management within HOST.
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Strong organisational skills with a focus on accuracy, responsiveness, and care.
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Excellent communication and interpersonal skills, with confidence engaging across cultures and time zones.
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Familiarity with digital tools such as ClickUp, Zendesk, and cloud-based systems.
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A proactive mindset — curious, calm under pressure, and committed to service excellence.
Key Relationships
Internal: Community Support Team, Finance & Operations, Communications, Partnerships, and Capacity Building teams.
External: Hosted partners, funders, and service providers.
Performance Indicators
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90% of hosted partner queries receive an initial response within 24 hours
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Maintain a hosted partner satisfaction score of 90% or higher
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Resolve invoice corrections and payment requests within agreed monthly timeframes
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Escalate all identified risks within 8 hours of detection
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Ensure SOPs and system records are reviewed and updated on a monthly basis
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Demonstrate ongoing improvements in the hosted partner experience and overall journey design
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.

