Permanent jobs

Help shape the future of compassionate care

At Trinity Hospice, we believe everyone deserves outstanding end-of-life care. For more than 40 years, we’ve been at the heart of the Fylde coast, supporting patients and their families across Blackpool, Fylde and Wyre. Our care reaches far beyond our hospice walls, into homes, hospitals and the wider community, ensuring people receive the support they need, wherever they are.

We are now looking for an exceptional Individual Giving Manager to join our Fundraising  and Communications Team to play a vital role in sustaining and growing this care. This is a rare opportunity to shape and lead an ambitious individual giving programme, helping to secure the income that allows our services to reach thousands of people every year.

In this role, you will take ownership of developing and delivering strategies across individual giving, appeals, regular giving, in-memory fundraising, lottery and legacy marketing. You will lead a dedicated team of four, creating and delivering engaging campaigns that inspire people to support Trinity Hospice, while using data and insight to continually refine and strengthen supporter journeys. Your work will focus not only on generating income, but on building meaningful, long-term relationships with our supporters and ensuring they feel valued and connected to our mission. 

We are looking for a motivated and creative individual with a strong background in individual giving or a related fundraising discipline. You will be a confident communicator, able to craft compelling messages that inspire action, and comfortable working with data to inform decision-making. You will also bring experience of managing or supporting others, with the ability to lead, motivate and develop a team in a collaborative environment. A proactive mindset, attention to detail and the ability to manage multiple priorities will be key to success in this role.

Joining Trinity Hospice means becoming part of a supportive, collaborative team where your work has real impact. We are committed to helping our people develop and thrive, offering opportunities for learning and a range of wellbeing and staff benefits.

This is more than a fundraising role, it is an opportunity to make a genuine difference. Every pound raised helps us provide compassionate care to patients and their families at some of the most important times in their lives. As Individual Giving Manager, you will play a central role in ensuring we can continue to be there for everyone who needs us.

We are looking for an organised individual to support the delivery and growth of the mass participation events programme by providing high-quality stewardship to supporters and effective administrative support to the team. The role will contribute to achieving participant and income targets by ensuring an excellent supporter experience. 

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time. The mass participation events team is a group of forward thinking individuals who are looking for an organised and efficient individual to join their team.

About the role

We’re seeking a PPIE Manager to lead and strengthen patient involvement across mitochondrial disease research. As an equal partner in the LifeArc Centre for Rare Mitochondrial Diseases, The Lily Foundation leads the programme’s patient and public involvement strategy.

While the initial priority for this role is delivering the PPIE strategy for the LifeArc Centre, as a permanent member of the team, you’ll be responsible for building a sustainable involvement infrastructure that extends across all Lily Foundation research workstreams.

You’ll become a ‘patient expert’ who can bridge the gap between the patient community and the scientific world. You’ll be proactive in upskilling and empowering both patients and researchers, ensuring that lived experience remains the compass for future research.

Key responsibilities

• Lead LifeArc Centre delivery: Work closely with LifeArc leadership and researchers to embed meaningful patient involvement across research activities and work packages.
• Develop the IMPACT network: Grow and support our national patient involvement network, identifying opportunities for families to contribute to research design and documentation.
• Deliver training and capacity building: Develop and deliver training, guidance and workshops to upskill patients, families and researchers in effective PPIE practices.
• Translate and communicate research: Work with our Marketing Team to provide content for the promotion of research news and medical information through social platforms and web-based materials.
• Facilitate focus groups and webinars: Organise patient focus groups to develop a strong knowledge of community needs and lead our quarterly online ‘Zoom Room’ sessions.
• Evaluate and report impact: Measure and share the ‘real world’ impact of PPIE activity to demonstrate its value to LifeArc partners and funders.
• Shape future strategy: Support the development of the UK Mitochondrial Disease Research Institute, ensuring lived experience remains central to the future direction of mitochondrial research.

Person specification

We’re looking for someone who blends a professional background with a genuine heart for our cause.

Essential knowledge and skills

• Professional background: A background in science, nursing or research, with the proven ability to digest complex medical concepts and ‘translate’ them into accessible, jargon-free content.
• PPIE expertise: A deep understanding of Patient and Public Involvement and Engagement best practices and the different stages of the research cycle.
• Training and facilitation: Confidence in designing and delivering workshops or capacity-building activities for audiences ranging from families to senior researchers.
• Exceptional communication: Confidence in building relationships with families, senior academic leads and industry partners.
• Organisational drive: High levels of organisation and the ability to work independently to manage multiple priorities within a ‘small but mighty’ remote team.

Essential experience

• Direct engagement: Substantial experience working directly with patients, families or the public within a charity, research or healthcare setting.
• Delivering PPIE: A proven track record of delivering involvement activities that have influenced research or service design.
• Impact reporting: Experience in measuring and demonstrating the ‘real world’ value of patient engagement to stakeholders and funders.

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment. We particularly welcome applications from people with lived experience of mitochondrial disease or other rare conditions.

Closing date: Monday 11th May 2026

Interviews: W/c 18th May 2026

Liberty and its supporters have been a force for fairness, dignity and respect in our society for more than 90 years. Now, at this crucial moment in British political history, we’re seeking two experienced Media and Communications Officers to elevate our media and digital outputs as we deliver on an exciting new three-year organisational strategy.

The Communications function tells people who Liberty is, what we do and how they can get involved – helping to shape the narrative of the media debate and influence decision makers. This role requires proven experience of designing and executing high-quality, high-impact media and digital communications plans that reach, engage and persuade target audiences.

Liberty is a small organisation which punches above its weight. The Media and Communications Officers will use their media experience to support the running of our busy press office by being the first point of contact for journalists, drafting responses to media requests, and supporting our spokespeople with interview briefings. They will also help build our profile in the media by forging relationships with key contacts across broadcast, print and new forms of digital media.

Telling an inclusive story about the importance of our rights and freedoms to everyday lives is central to who we are and what we do. The Media and Communications Officers will deliver engaging outputs across social media and our website, adapting core messages across different platforms. They will help bring technical legal and policy arguments to life through creative storytelling that resonates with the public.

Liberty’s first president described our work as “the fight that is never done”. This is a great opportunity for two experienced comms professionals to join a dynamic team in that fight and put their creative ideas into practice at a time when changing the narrative on human rights has perhaps never been more important.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum office attendance two days per week in the Westminster office.

Tearfund is looking for an Investigations Manager with deep personal integrity, a strong commitment to impartiality and confidentiality, who is passionate to help improve organisational effectiveness.

Tearfund is a Christian charity, called to follow Jesus wherever the need is greatest around the world. We respond to crises and partner with local churches and organisations in over 50 countries to bring restoration to those in poverty.

We are committed to the highest standards of integrity, and to avoiding harm in our work. This role is critical to enhancing our effectiveness in preventing and responding to wrongdoing, and is an exciting opportunity for an experienced professional to lead, develop and champion this area of our work.

The role is responsible for leading our processes for preventing and responding to wrongdoing, and for promoting and implementing sector best-practice. It has responsibility for the management and oversight of our full caseload of investigations into financial wrongdoing, safeguarding and other personal misconduct. It also includes provision of coaching and support to internal investigators and guidance to partners on investigation protocols and reports.

The successful candidate will have:

• Extensive experience of leading a broad caseload of sensitive investigations (e.g. fraud and safeguarding);
• Proven ability to plan and flexibly deliver a large workload of both long-term and urgent activities;
• Good awareness of the UK legislative and regulatory framework on safeguarding and financial compliance;
• Significant experience of developing and implementing policies and protocols to strengthen organisational resilience to wrongdoing, ideally in a global or INGO context;
• Experience of enhancing organisational processes to prevent/deter wrongdoing;
• Excellent skills in detailed analysis work, communication (written and verbal), influencing, and training/mentoring across cultures and all levels of the organisation;
• Proven wise judgement, high emotional intelligence and interpersonal skills.

Do you want to use your skills and experience to serve those living in poverty and increase our impact? Do your skills match the above? Then we'd love to hear from you!

Location: This is a global role and can be based in any country Tearfund can legally employ staff. Salary will be dependent on location.

Please note: This is a full time role but we are willing to consider part-time working at a minumum of 28 hours per week. 

All applicants must be committed to Tearfund's Christian beliefs.

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our St John's Wood shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a work history and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Who We Are

The 999 Club has stood on the corner of Deptford Broadway for more than 30 years, working with and supporting the local community. Our focus now is on people who are street homeless, rough sleeping or unhoused and those who have no recourse to public funds.

The Gateway is open five days a week and provides a welcoming, safe and friendly space where our members can spend time away from their usual situation and sort out practicalities like getting laundry done, taking a shower, charging their phone and having something to eat.

The Team

Exactly as it says on the tin, the Essential Services Team was set up to deliver essential services and we’re really excited to be restructuring the team. Whilst our Intervention Team works with members to figure out their next steps around housing etc. the Essential Services Team work to make sure that everything is in place we all get to spend time in clean, safe, friendly surroundings.

Working alongside an amazing team of volunteers the Essential Services Team provide it all, hospitality to housekeeping and everything in between.  From welcoming members at reception to helping out with laundry, to making sure the place is clean and comfortable and well maintained, that we have enough of everything, that all the admin is taken care of and and that there’s something nutritious for lunch, the Essential Services Team are at the centre of everything we do – effectively, they are the engine that keeps the 999 Club running.

Who We’re Looking For

We’re looking for people who like people, who care about doing a good job and want to be part of a dynamic team, creating the best environment and providing the best service possible. We want team members with common sense, who are assertive, compassionate, have a sense of humour, a flair for hospitality and a no- nonsense, positive attitude looking to make a difference in their community.

This vacancy provides a development opportunity so we are inviting applications from people who already volunteer with us or have done so in the past.

Good to Know

Based mostly in the Gateway, a busy and occasionally unpredictable environment

May involve dealing with distressed individuals or managing challenging behaviours

Regular contact with people who may be experiencing crisis or hardship.

The hours are 08:45am – 3:30pm, Monday to Friday

Benefits Include

· 27 days annual leave (plus Bank Holidays), increasing each year to a maximum of 30 days 

· 3% pension contribution on qualifying earnings

· Employee Assistance Programme 

· Cycle to work scheme 

· The opportunity to be part of a truly amazing team doing truly amazing work

Interviews will be held, in person, on site on Tuesday 09th June 2026

At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.

We are looking for an experienced and values-led leader to join us as our new Assistant Director of Organisational Development & Learning within our People and Culture Directorate.

This is a rare opportunity to shape how learning, leadership and organisational capability enable one of the UK and Ireland’s most respected charities to deliver its mission.

You will lead the development of an ambitious organisation-wide learning and organisational development strategy, ensuring our 23,000 volunteers and 300 staff members, have the skills, confidence and support needed to deliver safe, effective and compassionate services.

About the role

Reporting to the Executive Director of People & Culture, you will lead a talented team responsible for organisational development, leadership capability, learning and development, delivery of training through our training school and external learning provision through STEP, our commercial training offer.

Samaritans is on an ambitious journey of change, we are evolving how we work, strengthening collaboration across the organisation to meet growing need for our life-saving listening services.

You could not be joining us at a more pivotal time and the capability of our people has never been more important. Working closely with senior leaders across the organisation, you will:

• Lead the development and delivery of innovative, inclusive and high-quality learning solutions
• Shape and embed leadership capability frameworks that support a positive, accountable and compassionate culture
• Support organisational transformation and change through strong organisational development expertise
• Drive strategic approaches to learning, talent and succession planning
• Partner with leaders to build a high-performing and psychologically safe learning culture
• Ensure our learning approaches reflect best practice, accessibility and equity, diversity and inclusion principles
• Support the development of our geographically dispersed volunteer and staff teams
• Bring external insight, thought leadership and innovation into the organisation

You will also play an active role as part of our Senior Leadership Group and People and Culture Senior Leadership Team, contributing beyond your specialist area to help deliver our wider organisational strategy and mission.

About you

You are an experienced organisational development, learning or people capability leader with a strong track record of delivering strategic cultural and organisational change.

Importantly, you are someone who leads with empathy, curiosity and integrity. You understand that high performance and compassion go hand in hand, and you are passionate about creating environments where people feel supported, empowered and able to grow.

You will bring:

• Significant experience leading organisational development and learning strategy at a senior level
• Expertise in leadership development, capability building and organisational change
• Experience of identifying future capability needs through workforce planning’
• Strong stakeholder engagement and influencing skills, including experience working with senior leadership teams
• Experience developing inclusive learning cultures and blended learning solutions
• Knowledge of talent and succession planning approaches
• The ability to inspire and lead geographically dispersed teams, including volunteers
• A collaborative and values-driven leadership style

Experience within the charity or not-for-profit sector would be welcomed, though we also encourage applications from candidates outside the sector who share our values and mission.

Why Samaritans?

At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other.

We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.

In return, we offer:

• Competitive Salary and Rewards; £73,000 - £75,000 per annum plus Benefits.
• Flexible and hybrid working; Our full time hours are 35 hours per week, but we are committed to flexible working and offer a hybrid approach to working. Due to the nature of our work, some evening and weekend working is required with time off in lieu given.
• Hybrid working: Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and option to work out of our London office as required.
• The opportunity to shape learning and organisational capability in a nationally recognised charity
• A supportive and inclusive culture
• Professional development opportunities
• The chance to contribute directly to work that saves lives

Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.

Full outline in the Job description file here. You can also read more about our change programme (future proofing) here - Our need for change

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

To Apply

Please complete the application questions including those outlined below, and submit your CV, with a brief supporting statement. Please note the following questions have a 300word limit for answers.

1. Please outline your most relevant experience/role that gives you confidence you

could broadly deliver all that’s outlined in the job description?

1. Tell us about a learning and development strategy you have designed and implemented across an organisation or large workforce.
2. Describe a time when you influenced senior leaders or stakeholders to adopt a new approach to leadership, culture, learning or organisational capability.
3. Please describe a significant organisational development, culture change or transformation programme you have led.

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

Applications close at Midnight Sunday 17th May

Interviews

All applicants will receive notification of the outcome of their application, at the appropriate time.

The interview process will be in two stages, allowing enough time to connect with leaders and explore this great opportunity with candidates.

Interviews will be taking place as outlined;

First stage Interviews: 28th May and 1st June

Second stage interviews to be held at our Ewell Office (Epsom, Surrey) on 3rd and 4th June.

Please hold these dates in diaries if applying.

Prospectus is delighted to be recruiting for a Finance Business Partner (Grants) to join an impactful philanthropic initiative working to tackle the nature and climate crisis. This is a permanent, full time vacancy with the organisation operating a hybrid working policy, remotely and from their London office once per week.

The Finance Business Partner (Grants) will play a key role is strengthening collaboration between Finance and Grants teams, supporting the effective financial management of the grants portfolio. The role will focus on building strong relationships with Grants stakeholders, developing a solid understanding of the granting process and providing clear, timely financial information to support informed decision-making. The role acts as a link between Finance and Grants, translating financial data and meaningful insights for Grants teams, while ensuring financial considerations appropriately reflected in granting decisions.

The successful candidate will be an experienced finance professional with strong experience of business partnering, financial modelling and forecasting, management reporting and data analysis, and grant finance management. You will also have exceptional communication skills with the ability to engage with stakeholders at all levels.

Please submit your CV only in the first instance. Following your application you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process.  

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

• Lead growth of corporate fundraising and corporate partnerships, guided by Butterfly Conservation’s Corporate Fundraising Plan.
• Identify, cultivate, secure and deliver corporate partnerships applying a coordinated and proactive approach.
• Ensure effective delivery within the corporate fundraising stream and appropriate corporate stewardship, with the support of the Corporate Fundraising Officer.
• Deliver actions that lead to the meeting of Butterfly Conservation’s Fundraising Target and which secures good return on investment.

1. Planning, and continually reviewing, the Corporate Fundraising Team work programme and working with the Corporate Fundraising Officer in executing it so as to deliver impact.
2. Identifying, building and maintaining a strong, diverse pipeline of corporate prospects.
3. Implementing a proactive acquisition approach to securing new corporate support that delivers financial and/or social value gains for our charity, including the negotiation and drawing up of partnership agreements.
4. Personally managing and stewarding a portfolio of corporate relationships, providing an outstanding supporter experience which seeks to sustain and grow corporates’ support.
5. Providing corporate fundraising advice, materials and updates to colleagues/Branches and working with the Head of Grant, Trust & Corporate Fundraising to deliver training to staff, the Senior Leadership Team, Council of Trustees and   BC Trading Company Board, as required. 
6. Working with teams across the organisation to develop and prepare tailored cases for support/proposals and bespoke updates/reports to corporate donors.
7. Collaborating with the Finance Team to ensure appropriate invoicing, accurate income coding/recording and contract compliance.
8. Monitoring corporate relationship and income performance so as to provide data that can feed into reports and analysis, which can inform our Senior Leadership Team, Council of Trustees and  BC Trading Company Board.
9. Following relevant policies and procedures, such as those relating to data management and our Ethical Fundraising & Donation Acceptance Policy.
10. Ensuring the effective promotion and/or dissemination of Butterfly Conservation’s ‘Corporate Supporters Pack’ and ‘Work for Good’ platform (managed for lower level donations), providing clarification to corporates and/or identifying potential for uplift, to then pursue, as necessary.
11. Line managing and supporting the Corporate Fundraising Officer, driving performance and innovation through a solution focused approach and ensuring appropriate prioritisation of workload.
12. Maintaining and updating records to keep track of corporate prospects and corporate approaches, communications and agreements, in files, spreadsheets and on the CRM so that the are a reliable and trusted source of information. 

• Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
• Undertake any other reasonable duties as required and commensurate with the grade of post.
• Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
• Work in accordance with BC’s policies, procedures, and codes of conduct.
• Actively participate in on-going professional development activities.

About us

Estates & Facilities (E&F) is the largest professional services directorate at King’s with the widest variety of roles servicing our campuses and community. We enable King’s world-leading research, excellent teaching, and vibrant student life through the stewardship of one of the UK’s most significant and complex university estates.

About the role

We are seeking a senior health and safety leader to partner with the E&F Executive Director and Senior Leadership Team, providing independent oversight and assurance across a diverse, high-profile environment.

You will assure health and safety performance across more than 100 buildings ranging in age from the 1780’s to the current day, spanning five central London campuses, including facilities embedded within major NHS Trusts and a substantial student residences portfolio.

This is a senior individual contributor role with dual reporting to the Executive Director and Senior Director of Strategy & Performance. It is designed for a leader who operates credibly at executive level, able to influence direction, challenge constructively, and bring clarity and sound judgement to complex and often ambiguous risk landscapes.

This role does not hold operational responsibility for delivery. Your impact will come from setting expectations, testing performance, and ensuring that risks are understood, owned, and acted upon at the right level. Success will depend on your ability to maintain independence, hold senior stakeholders to account, and build confidence in the directorate’s assurance approach over time.

You will bring significant experience from a large, multi-site or similarly complex organisation, with a track record of operating beyond operational management into strategic oversight and governance.

This role will suit someone who is self-directed, comfortable with ambiguity, and confident in maintaining their position when influencing becomes challenging. A visible on-campus presence, typically 3-4 days per week, is essential to engage effectively with senior leaders and operational teams.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Competence to act as a senior health and safety professional under Regulation 7 of the Management of Health and Safety at Work Regulations.
2. A recognised health and safety qualification at Level 6 or above, or equivalent professional experience, with commitment to ongoing CPD.
3. Experience providing health and safety leadership and oversight at enterprise level within a multi-site organisation, with evidence of improving risk management.
4. Experience providing executive-level H&S advice to senior leaders and/or boards within multifaceted organisations.
5. Experience establishing health and safety management systems, including risk registers, governance arrangements, audit programmes and performance reporting.
6. Ability to operate effectively in ambiguity and confidently challenge senior leaders on health and safety matters while maintaining constructive working relationships.
7. Experience leading health and safety audits and reviews, with the ability to interpret findings, identify systemic issues and drive improvement through influence.
8. Strong written communication skills to produce clear, high-quality reports, with experience presenting confidently to senior stakeholders.

Desirable criteria

1. Experience working within asset-intensive, safety-critical or highly regulated environments.
2. Experience working with formal health and safety management systems or equivalent governance frameworks.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Closing date: 10 May 2026.

As Service Manager, you will lead Visiting Housing Support services in South West Edinburgh. 

You’ll lead a team of eight staff and support people who are homeless, at risk of homelessness or in unsuitable accommodation. The support will focus on empowering people to sustain their tenancies and live well in stable housing. 

You’ll be managed by the Head of Services and work within a peer group of 7 other managers across the organisation. This service is delivered in partnership with Right There and you’ll work with colleagues across the partnership, sharing a responsibility to develop and embed our partnership approach. 

Overview 

This service is commissioned by City of Edinburgh Council and is in year 2 of a 10 year contract. Your team will support 300-400 people each year through phone support, direct meetings in people’s homes, running drop in sessions and visiting shared houses and other temporary accommodation. Your team will help people understand how to bid for housing; help them access benefits; signpost services to help them with additional concerns including mental health support; and, when the time comes, your team will support them to set up their tenancy in a sustainable way. 

Responsibilities 

Your responsibilities are in four parts: 

• Leading a team 
• Delivering the service 
• Partnership working 
• Upholding the values and culture

Leading a team 

You will lead and line manage a team of eight practitioners and administrative support creating a high-performing, values-led culture where staff feel motivated, supported, and clear in their roles.

• You will take a lead role in the recruitment, onboarding and induction of new staff, ensuring they are equipped and confident from the outset.
• You will provide constructive feedback in real time as well as supporting staff through performance conversations, annual appraisals, and coaching. And, you’ll build a resilient team that can manage complexity, deliver high-quality support, and respond appropriately to safeguarding and risk. 
• You will recommend and organise training for your team and for individuals. 
• You will be a conduit for organisational wide information, ensuing staff feel supported and understand the bigger picture
• Hold registration / You will maintain required professional registration in line with SSSC requirements.
• You will participate in the on-call rota, responding to incidents and providing out-of-hours guidance and decision-making 

Delivering the service 

You are responsible for all aspects of service delivery, from referral to sign off and everything in between. 

• You will generate referrals and oversee the referrals we receive, ensuring they are appropriate for our service and allocated on the basis of need and capacity. Through regular case reviews and audits, you will ensure practice is trauma informed and focused on outcomes. 
• You will lead on compliance and reporting, using internal and external systems to track performance and report on contractual requirements. You will use our case management system In-Form to ensure accurate, up-to-date recording that clearly evidences support, progress, and outcomes.
• You will manage a budget for expenses, training and project costs.
• You will ensure compliance with Care Inspectorate and SSSC standards, maintaining strong casework quality, accurate recording, and effective reporting across the service. 
• You will be the lead on safeguarding and managing risk, supporting staff to manage complex situations safely, with appropriate escalation and shared responsibility. 
• You will use data and learning to strengthen performance, drive improvements, and embed a consistent, high-quality approach across the service. 
• You will identify funding opportunities and support the development of funding applications 

Partnership working 

Partnership working is key to the success of this role and this service. You’ll play a key role in developing partnerships and continuously improving the service—working closely service providers in the local area, the local authority and other stakeholder to strengthen collaboration, identify opportunities to provide support, and drive better outcomes for the people facing homelessness. 

The key partnership however, is the relationship with Right There.

Four Square work with Right There to deliver visiting housing support in the West of the city. Right There are the lead partner and provide the service in the North West, while Four Square operate in the South West. We share some resources and benefit from the support and guidance of a Locality manager based in Right There. This is year two of a ten-year partnership and you will work with colleagues in Four Square and Right There to enhance the partnership and reap the benefits of cross organisation working. 

Three of your team are employed by Right There and you’ll work to ensure seamless management of these staff. You’ll also lead and participate in joint training as well as reporting performance into the partnership. 
 

Upholding our values and culture 

Our values are the essence of what we do. As well as delivering a service, as a leader, you are expected to use our values to elevate the service you manage. This means that you demonstrate ambition, empowerment, integrity and respect in all that you do. And, that you use these values to ensure the service is innovating, responsive and truly has an impact on people experiencing homelessness.

Alongside our values, Four Square promotes a culture based on trust, leadership and curiosity. It’s important that, as a leader, you role model these behaviours, including: 

• Trust – starting from the belief that everyone has good intentions 
• Leadership – supporting everyone to lead by what they say and do 
• Curiosity – encouraging everyone to be interested in what we do and why 

Shared accountabilities 

Alongside other managers, you will: 

• Ensure compliance with legislation and standards
• Contribute to organisational performance and reporting
• Support organisational learning and improvement
• Be visible, accessible, and engaged across services 

Person Specification  

Skills, Values and Attributes 

• Ambitious for people experiencing homelessness; empowers better futures
• Values-led leader who motivates, challenges and supports staff
• Confident managing complexity, risk and safeguarding
• Committed to high standards, quality and continuous improvement
• Acts with integrity and respect
• Builds strong relationships with people, staff and partners
• Clear communicator who gives direction and holds accountability
• Organised and able to prioritise competing demands
• Confident decision-maker in complex, high-risk and multi-agency contexts
• Strong coordination skills across systems, deadlines and priorities
• Understanding of homelessness

Qualifications and Experience 

• SVQ Level 4 (or working towards), or SVQ Level 3 meeting SSSC requirements
• Membership of the Protection of Vulnerable Groups (PVG) scheme.
• Relevant qualification in Housing, Social Care or related field (desirable)
• Experience managing or supervising staff, including performance conversations
• Experience supporting people with homelessness or complex needs
• Strong knowledge of risk, safeguarding and trauma-informed practice
• Confident using case management/reporting systems (e.g. In-Form, ECCO)
• Experience of multi-agency and partnership working
• Experience overseeing complex casework
• Experience in service development and inspection readiness

On-Call Requirements 

• Will participate in an on-call rota covering one week in four and annual leave cover when required, including evenings, weekends and occasional overnight cover
• Able to respond to incidents, provide guidance and make decisions in a timely manner while on-call
• Flexible and responsive to the needs of the service

The person will: 

• Attend and participate in Monthly reflective practice groups.
• Attend, prepare for Quality Assurance Meeting
• Attend Quarterly Care Inspectorate service self-Assessment Meetings 
• Facilitate Monthly meetings with staff teams, recording meeting minutes and uploading documentation. 

Download the job pack to find out more about the role.

Key Dates:

• Closing date: 15.05.2026 
• Shortlisting complete: 20.05.2026 
• Interview invites issued:21.05.2026 
• Interview dates: Tuesday 26.05.26 and Wednesday 27.05.26 

Services Admin Coordinator

Hours: Part-time 22 hours per week ​(preferred days Monday, Tuesday, Thursday and Friday but open to discussion)

Location: Hybrid Working (40% working from the office in Leeds)

Salary: £26,073.23 - £29,345.65 (Pro-Rata)

Contract: Permanent

DBS: An enhanced check will be required

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

About the role

Are you passionate about providing quality support and ensuring that everyone has a positive experience? Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact? Epilepsy Action is looking for a dedicated Services Admin Coordinator to join our team!

As a Services Admin Coordinator, you will be the backbone of our services team, ensuring smooth operations, coordinating key activities, and supporting our mission to improve the lives of people affected by epilepsy.

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.

​

What you will do​

Every day is different, but your purpose stays the same: helping our services to run smoothly.

You will:

• Work closely with services teams to create listings for virtual events to enable people to learn more about epilepsy
• Create and amend webpages for our services
• Arrange service users appointments, rescheduling appointments as necessary in line with our service guidelines.
• Respond to enquiries via telephone and digital channels ensuring they are logged on our CRM.
• Utilise process mapping and IT skills to identify efficiencies across services.
• Support the gathering of service user feedback for evaluation purposes.
• Support with the marketing of services.
• Maintain our presence in national and regional directories.

This is a role where you’ll make a positive difference behind the scenes, utilising your organisational skills and initiative to streamline processes.

​

About you?

We are looking for someone who is:

• Organised and able to effectively prioritise across multiple tasks
• Supportive with the ability to listen to the needs of the service delivery teams and provide solutions to ensure services are delivered effectively
• Proactive, identifying opportunities to streamline processes
• A good communicator and team player but also able to work independently
• Skilled with IT and quick to pick up new software
• Committed to delivering excellent a service for internal and external stakeholders

​

Interested?

If you are interested in what you have read so far, you can submit your application via our online portal.

​​

Being an Inclusive Organisation

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn’t about numbers; it’s about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged.

We recognise that each person’s experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions.

Despite this we are not as diverse as we would like and we actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We are also proud to be a Disability Confident Leader, this means we encourage applications from disabled people, and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best so if you require any reasonable adjustments please let us know.

Closing Date: Thursday 21st May 2025 @ 12pm

Informal Chat: Arranged as applications are reviewed

Interviews: Week commencing 8th June 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview. There will be a panel interview and a written task as part of the process.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.

Initial Contact Assessor

Hours: Full-time (34.5 hours per week over 5 days)

Location: Hybrid working (40% working from the office in Leeds)

Salary: £26,073.23 - £29,345.65

Contract: Permanent

DBS: An enhanced check will be required

About us

At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. ​

As we achieve the goals in our 2024 - 2030 strategy we are excited to welcome you to our passionate, supportive and committed team.​

We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.​

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation we might have the role for you!

​ 

About the role

Be the first voice of support. Be the difference.

Do you love signposting ​people to enable them to access services and get the right support at the right time? ​Do you thrive in a fast‑paced environment where every conversation has the potential to help someone on their epilepsy journey with us? If so, this could be your perfect next step.

Our Information & Support Hub is at the centre of that mission to create a world without limits for people with epilepsy. As an Initial Contact Assessor, you will be the welcoming first point of contact for anyone reaching out for help, understanding, support or reassurance.

At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy

​

What you will do

Every day is different, but your purpose stays the same: help people feel supported from the very first moment they get in touch.

You will:

• Respond to emails and webforms by providing basic epilepsy information and signposting to our range of support services.
• Answer calls to our helpline encouraging people to open up about their situation so you can assess their needs and level or urgency. Using call handling skills to keep the conversation focused and on track.
• Enable people to access our range of support services by making timely referrals or signposting to external organisations for support where the primary need is not epilepsy related.
• Responding compassionately, while maintaining professional boundaries.
• Identify and responding to safeguarding concerns appropriately in line with our procedures.
• Keep accurate, confidential records, contributing to meaningful insights and real impact.
• Play a key role in promoting our services, reaching out into online communities where epilepsy is discussed to raise awareness of the support available.
• Work alongside our wider services team to help every person feel supported on their epilepsy journey with us.

This is a role where you’ll make a positive difference empowering people to access support every single day often at moments when someone needs it most.

​

About you?

We’re excited to meet people who bring energy, care, and curiosity to the role. You will thrive here if you are:

• A warm, confident communicator able to explain things clearly, calmly and sensitively.
• An excellent listener, skilled at putting people at ease and understanding what’s really going on.
• Empathetic, patient and non‑judgemental, especially when supporting people in distress.
• Experienced in customer‑facing or support roles, ideally across both phone and digital channels.
• Comfortable assessing needs, identifying risks and navigating next steps.
• Organised, focused and calm under pressure, even when juggling multiple enquiries.
• Digitally confident, with strong attention to detail and accurate record‑keeping.
• A team player, who also works well independently and takes initiative.
• Committed to safeguarding, confidentiality, and doing what’s right for each person.

Experience with long‑term conditions, disabilities or vulnerable groups is a bonus, but if you don’t yet know much about epilepsy, don’t worry. We’ll train you.

​

Why this role matters

You’ll be the person who answers the call or reads the message when someone is anxious, confused, newly diagnosed, overwhelmed, or looking for hope.

Your voice, your empathy, and your guidance will help them access our support services so they can live well with their epilepsy.

If you’re someone who loves making a real difference from the very first “hello”, we’d love to hear from you.

​

Interested?

If you are interested in what you have read so far, you can submit your application via our online portal.

​​

Closing Date: Thursday 21st May 2025 @ 12pm

Informal Chat: Arranged as applications are reviewed

Interviews: Week commencing 8th June 2026

Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30 minute online chat with a member of our team before inviting shortlisted candidates to formal interview. There will be a panel interview and a written task as part of the process.

We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.