Be a key part of a values‑driven team supporting young people from underserved communities to feel seen, supported and inspired. Plan and deliver engaging youth sessions that build confidence, connection and possibility

Job Title: Referrals Coordinator

Salary: £25,000 - £29,500 per annum

Team: Care Admin

Hours: Full Time, 37.5

Contract Type: Permanent

Location: Christopher's, Guildford, Surrey GU3 1LP

About Shooting Star Children’s Hospices

We have an exciting opportunity for a Referrals Co-Ordinator to join our team at Shooting Star Children’s Hospices.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

About the role

This role will provide administrative support for the referrals of children and young people to our service and to assist in the caseload reviews processes.

Due to the nature of this role, it will be office based.

About you

This role requires you to have excellent oral and written communication skills, with the ability to communicate effectively and the ability to work under pressure and manage a changing workload.

You will also need experience of working with Microsoft365 applications including Word and Outlook as well as database packages, websites and social media platforms.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions

​Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service

Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card

Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Mental Health First Aiders

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.

Equality, diversity and inclusion

Shooting Star Children’s Hospices is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospices to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Please contact Camellia Kavanagh if you have any questions about this role.

Anticipated Closing Date: 08 May 26

Interview Date:18 May and 20 May 26

Please note that vacancies may close at any time once a sufficient number of applications has been received. We therefore recommend submitting your application as early as possible.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, youth violence, exploitation, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is one of our services delivered as part of the Young People and Families Hub within Catch22. 

Job Description

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to reduce serious youth violence and exploitation. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

The Young Women's Worker role is to be part of the youth work team within Redthread, whose  primary focus is around providing youth violence interventions in a health care setting.

In this role you will be part of the Youth Violence Intervention team at St George's Hospital. You will support young women aged, 11-25 years old, who present to hospital following an incident of violence/sexual violence of for whom them there are concerns around exploitation (criminal and sexual) or extra-familial harm. You will work with the young women in the hospital as well as supporting them post discharge to ensure they have the support in place that they need and want. The Young Women's Worker provides long term, holistic support and can work with a young women for up to a year. 

Please note: We are only accepting applications from female applicants due to the nature of the role and that the post holder will only be working with young women. 

Main responsibilities include:

• Holding a caseload of young women and to support them in a range of settings and support their personal, emotional, educational and health and social development through all interactions 
• Work within a multi-disciplinary team to safeguarding young women 
• Ensure young women's details and case records are kept up to date on our case management system
• Support the delivery of training to clinicians

Qualifications

Key Skills and Qualifications are: 

• Significant professional experience of working with vulnerable young people in a range of activities and settings
• Experience of working as an effective team member
• Experience of working within a multi-disciplinary team
• Experience of working autonomously
• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people and especially young women 
• Understanding of the issues faced by young people living in inner city areas
• An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector
• A knowledge of best practice in case recording

Additional information

Hours & work pattern: Full time, 37 hours per week including regular weekend and evening working and shift patterns covering hours of 9am - 9pm. 

Important information for Applicants: We are only accepting applications from female applicants due to the nature of the role and that the post holder will only be working with young women. 

Screening: Successful admission to post is subject to an enhanced DBS check and employer Right To Work in the UK check. The post-holder must have the right to work in the UK. Catch22 does not currently provide a licence to sponsor visas.

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. 

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

For more than 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.​

​By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

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Brief role description​

The Business Development Manager will play a pivotal role, driving the acquisition of high-value, multi‑year corporate partnerships that deliver meaningful shared value for the organisation and its partners. They are responsible for developing and securing six‑ and seven‑figure strategic partnerships, ensuring each relationship aligns with organisational priorities and delivers clear, measurable impact.

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Who we are looking for​

We are looking for an experienced business development professional with a strong track record of winning long‑term corporate partnerships and securing multiple‑figure sums to deliver income targets.​

You will bring experience in prospect research and networking, with the ability to secure high‑value partnerships and deliver income targets. You will have excellent communication skills, including presentation, negotiation and influencing, and experience using CRM systems to support your work.​

You will demonstrate a highly self‑motivated and entrepreneurial approach, comfortable working to ambitious targets. You will be dynamic, organised and solutions‑focused, bringing a collaborative approach to your work. You will also be flexible and happy to attend events and meetings across the UK to secure funding partnerships.​

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Interested? Want to know more about the Charity? Check out our website​.

Eager to know more about the role? Have a look at the Job Description attached below​.

What’s in it for you? Check out our Benefits attached below​.

Have we convinced you to apply? If so, submit your CV and Covering Letter by Monday, 25 May 2026.​

Got questions about the role? Get in touch with the People Team at Forces Employment Charity​.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.​

If you are an internal applicant, please ensure you have made The People Team aware before applying.​

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.​

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#LI-DNI​

About the Role

We are looking for someone who is passionate about supporting young people who will be a key member of RF’s programme team. It’s an opportunity to develop skills, gain new experience and support RF across programme coordination, outreach and engagement and impact. You will play a key role in helping to plan, deliver, promote and evaluate the programme, making sure everything runs smoothly and ensuring RF young people have a great experience.

Key Contributions

Programme Coordination:

• Supporting the day-to-day coordination of RF’s programme and maintaining programme systems and processes including databases and spreadsheets
• Attending drop-in sessions and holiday activities to support the young people. Term time drop ins take place Wednesdays 5-7pm. Holiday drop-in sessions take place at different times. (Evening work will be time taken back in lieu)
• Acting as lead coordinator for RF’s mentoring programme

Outreach and Engagement:

• Supporting the Programme & Outreach Manager around communication with schools, hospitals and other stakeholders to build partnerships that promote growth of young people, including supporting to deliver assemblies, hold meetings and other external visits as required
• Acting as a confident and reliable point of contact for young people at RF, building positive, trusted relationships to encourage active participation on the programme
• Supporting with tracking and reporting the progress of each young person throughout their 3-year journey

Marketing & Communications:

• Developing and coordinating programme communications including social media content and marketing materials
• Collecting and writing stories and testimonials from the young people and their families to share impact
• Updating the website and digital content

General:

• Ad hoc projects as necessary
• Building effective, productive and collaborative working relationships with everyone at RF and external partners
• Adhering to RF’s policies and procedures at all times
• Attending and engage in team and external meetings

About You

You will be a self-starter with a passion to work with young people; proactive, organised and have excellent communication skills; and creative, knowing how to create engaging marketing and social media content.

You may already have experience in the charity sector, in youth work, or another related field, but most importantly you will have experience in project planning and coordination and really enjoyed it or are keen to build skills in this area and feel you would be good at it.

Your Skills & Experience

You will have:

• Excellent communication skills (verbal and written)
• The ability to work unsupervised and able to prioritise own work
• Strong organisational skills
• The ability to multitask
• Good attention to detail
• Experience using Microsoft 365 packages (Word and Excel)
• Creative skills with experience using Canva
• The ability to thrive in a small but busy charity
• A willingness to learn
• An enhanced DBS check or willingness to apply for one

We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes. Even if you don't feel that you meet every single requirement, we still encourage you to apply.

What we can offer

Salary: £26,000 - £29,000 depending on experience

Standard benefits:

25 days holiday, plus public holidays

Pension

Additional benefits:

Birthday leave

Extra leave at Christmas

Team socials

Cycle to work scheme

Professional training and development opportunities

Employee Assistance Programme

Time off in lieu for irregular hours worked

How to apply

Please upload a tailored CV which includes two referees and a supporting statement.

For your supporting statement, please provide evidence to demonstrate that you have the knowledge, experience, skills and attributes for this position. You should tell us why you want to work for RF and what you think you would bring to the team. This should last no more than 2 pages.

Deadline for applications - Monday 18 May 2026, 10am

Shortlisted candidates notified - wc 18 May 2026

1st round interviews (online) - wc 25 May 2026

2nd round interviews (in person) - 3 or 4 June 2026

Start date - July 2026 (exact date to be agreed with successful candidate)

We are committed to safeguarding at RF.  Successful candidates will need to undergo child protection screening appropriate to the role, including references and Disclosure and Barring Service checks.

We are committed to promoting equality, diversity and inclusion and we welcome applications from anyone regardless of age, disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background or any other difference.

The Seafarers’ Charity is the leading fundraising and grant‑making charity dedicated to improving the lives of seafarers and their families. For over 100 years, we have supported those who work at sea by funding vital welfare services and driving long‑term, systemic change across the maritime sector.

We are now seeking an experienced Grants Manager to lead the delivery of our annual grant‑making programme and play a key role in achieving our Thrive strategy.

About the role

Reporting to the Impact Director, the Grants Manager will manage an annual grants programme of approximately £3 million, overseeing the full grants lifecycle from application and assessment through to monitoring, evaluation and learning. You will build strong relationships with funded partners, prepare robust funding recommendations for Trustees, and ensure our grant‑making is effective, proportionate and aligned with best practice.

You will also line manage an Impact Executive (0.4 FTE) and work closely with colleagues across the organisation to share learning, evidence impact and support wider fundraising and advocacy work.

About you

You will bring:

• Experience working in a charity, trust or grant‑making environment
• Proven experience managing grant programmes and the full grants lifecycle
• Strong analytical and organisational skills, with confidence reviewing budgets and financial information
• Experience using grant management or CRM systems
• Excellent communication and relationship‑building skills
• A collaborative, proactive approach and a strong commitment to improving outcomes for seafarers

Knowledge of the maritime or fishing sectors, experience working with Trustees, or relevant professional training is welcomed but not essential.

Why join us?

You’ll be part of a friendly, inclusive organisation of around 20 staff, working in a hybrid model from our London office. We are proud of our commitment to Equity, Diversity and Inclusion and encourage applications from candidates of all backgrounds.

How to apply

Please send a CV (no more than two sides) and a supporting statement outlining your suitability and motivation for the role t

Applicants will be required to provide evidence of their right to work in the UK at interview stage.

Join Our Dedicated Fundraising Team!

Are you a talented Individual Giving Manager or Fundraiser ready to make a meaningful difference through your work? Joining our fundraising team, you will manage a team, and grow and steward our community of supporters, ensuring their generosity continues to provide compassionate, specialist care for patients and families at the heart of our hospice.

About the Role

As Individual Giving Manager, you will be responsible for acquiring, developing and increasing income from new and existing supporters through regular giving, appeals, campaigns, direct marketing initiatives and our established lottery. You will combine a target-driven approach with empathy and excellent stewardship, building strong, long-term relationships that support the hospice’s vital work.

You will line manage the Legacy and Philanthropy Fundraiser and the Supporter Care team, overseeing major donor relationships, Gifts in Wills promotion and administration, donation processing and the effective use of our CRM system. Working closely with the Director of Fundraising, you will also support the management and development of Weston Hospicecare’s mature lottery.

Key Responsibilities

• Lead and manage all individual giving activity, reviewing, developing and delivering the Individual Giving Programme while analysing performance and maximising all income streams.
• Develop an annual programme of donor communications, collaborating with the Communications team to tailor approaches for different supporter audiences.
• Use insight and sector research to inform and strengthen fundraising approaches, ensuring the Individual Giving Programme is relevant, accessible and appealing to existing and new donors.
• Manage and develop our fundraising CRM system (Beacon), working with the Supporter Care team to ensure it supports income growth, stewardship and efficient administration.
• Represent Weston Hospicecare with donors and supporters, promoting the work of the hospice through positive and engaging conversations.

What We’re Looking For

• Experience working within a fundraising team and delivering against financial targets.
• Direct experience of individual giving, major donors, Gifts in Wills and/or lottery fundraising.
• Experience using CRM systems and analysing data.
• Experience of people management.
• Excellent written and verbal communication skills.
• Understanding of GDPR and data protection principles.
• A full driving licence or ability to travel independently across our catchment area (desirable).

Why Join Us?

• The opportunity to shape and grow a vital income stream that directly supports patients and families at some of the most important moments in their lives.
• Training and development opportunities to grow your skills.
• A friendly, supportive team with a shared passion for fundraising.
• Flexible working, including time off in lieu for evening and weekend work.

We warmly welcome applications from all sections of the community.

Join us and help make a difference!

Lead a national organisation providing a lifeline at moments of crisis

Every 90 seconds, someone is reported missing in the UK. Behind each disappearance is a moment of crisis, uncertainty and risk, for the individual and for those who love them.

This UK charity is dedicated to supporting missing children and adults, and their families. For over 30 years, the organisation has provided free, confidential support through its helpline, services and advocacy, while working to improve the national response to missing through research, policy and campaigning.

With a strong foundation, a committed Board and a clear strategic direction, the organisation is building its reach and influence. It is now seeking an exceptional Chief Executive to lead it into its next phase.

Chief Executive Officer
£90,000 – £100,000
Hybrid, with regular presence in London and national travel

The Chief Executive will provide strategic and visible leadership to ensure the organisation continues to deliver high-impact support while strengthening its influence and sustainability.

We are looking for a leader who brings:

• A strong track record of strategic leadership, with the ability to shape and deliver organisational direction centred on impact and sustainability
• Proven experience of financial stewardship and income generation, with the ability to build long-term resilience and growth
• Credibility as an external ambassador, with the ability to build and sustain senior partnerships across government, policing, funders and the wider sector, and to influence policy and system-level change
• A collaborative, low-ego and people-centred leadership style, with the emotional intelligence to build trust, develop high-performing teams and foster an inclusive culture
• A deep commitment to centring lived and living experience, ensuring this informs services, decision-making and organisational direction

This is a rare opportunity to lead an organisation that combines frontline support with national influence, at a time when its voice, visibility and impact are more important than ever.

How to Apply
For further information, please view the appointment brief on the Prospectus website.

To apply, please submit your CV along with a supporting statement (maximum 1,000 words), outlining your suitability for the role.

Recruitment Timetable
Deadline for applications: Wednesday 27 May 2026
Interviews with Prospectus: w/c 1 June 2026
Interviews with the charity:
First round: w/c 15 June
Second round: w/c 22 June

Our ESOL service was established in 2017 and now runs 5 days per week and offers English lessons for resettled refugees and an English Club with an emphasis on learning skills for integration into UK society. We are a growing team of ESOL tutors and creche teams providing training to help refugees and their families to resettle in Bedford Borough and Central Bedfordshire.

About the role

The Early Years Session Lead holds responsibility for leading sessions in our trauma-informed Early Years setting. They do not hold line management responsibility for other practitioners however supervise a small team of L2 practitioners during the sessions.

The Early Years Session Lead is part of the EY Leadership Team, which meet together online on a Weds 15:00-16:00.

In addition the EY Session Lead works in our EY setting in Bedford on a Friday alongside the EY Session Lead (Bedford) and the Senior Early Years Practitioner who holds line management responsibility for the EY team.

We are open to discussing flexible working requests for the right candidate.

You can download a full job description from our website

Next Step

If this sounds like you, please complete our application form and Equal Opportunities form.

Location: Shefford, and Bedford Town Centre

Closing Date: 21st May 2026 at 6pm

Interview Date: 1st June 2026 in Shefford

Ensuring those who served are always supported.

Founded in 1681, the Royal Hospital Chelsea is home to the Chelsea Pensioners and exists to support Army veterans. Today, that mission continues through care, community, and public engagement.

We are looking for a technically capable and detail-driven Digital Platforms Officer to manage our website and digital platforms day to day. If you are confident working in Drupal, comfortable using tools like Google Analytics and Google Tag Manager, and take pride in keeping systems accurate, structured and reliable, this role will suit you.

Where you’ll fit in

You will join an ambitious Marketing and Communications team focused on raising the Royal Hospital's profile, supporting fundraising, and engaging new audiences. Reporting to the Digital Product Manager, you will play a central role in maintaining the Royal Hospital's digital presence - working closely with colleagues across the organisation to manage platforms in a way that reflects its standards and distinctive character.

What you’ll be doing

You will manage the Royal Hospital Chelsea website and its associated digital platforms, ensuring they remain accurate, accessible, and well maintained.

You will:

• Manage and maintain website content, structure and assets in Drupal
• Act as the first point of contact for website updates and internal requests
• Support digital platforms including ecommerce and ticketing systems
• Support the implementation and ongoing administration of a Digital Asset Management System, ensuring assets are well organised, tagged and used consistently across the organisation
• Monitor website performance using Google Analytics and Tag Manager, supporting campaign tracking, reporting and SEO performance. Experience with Google Ads would be an advantage.
• Coordinate with external suppliers to deliver updates and improvements
• Ensure digital platforms remain compliant with accessibility standards, GDPR and organisational governance requirements

We are looking for someone who:

• Has hands-on experience managing websites in Drupal or a comparable CMS
• Is technically confident, proactively identifies issues and opportunities, and knows when to resolve them independently and when to escalate
• Is organised and methodical, able to manage multiple priorities
• Communicates clearly with both technical and non-technical colleagues
• Takes ownership of day-to-day platform operation, maintaining high standards consistently over time
• Is comfortable working within a structured, heritage-led organisation

It would be desirable if you also have:

• HTML and CSS knowledge
• Experience with ecommerce, ticketing or other transactional platforms
• Prior experience working with a Digital Asset Management System
• Familiarity with Google Ads Manager
• Familiarity with Linux-based or self-hosted web environments, or experience working alongside developers in open-source or managed hosting contexts
• Experience in a charity, public sector or heritage environment

Working at the Royal Hospital Chelsea

This is a historic organisation with a strong sense of identity, standards and community.  We are looking for someone who values that environment and wants to contribute to it.

If you take pride in running reliable, well-structured digital platforms and want to apply that expertise somewhere it matters, this is a chance to do meaningful work at a nationally significant institution - one whose digital presence directly supports how it communicates, engages and delivers impact.

To apply

Early applications are encouraged as we will be reviewing candidates on a rolling basis.

Your covering letter should explain how you approach the day-to-day management of digital platforms, including how you handle competing priorities, maintain standards and work with others. We’re also keen for you to tell us why the Royal Hospital Chelsea and this role appeal to you.

We expect applications to reflect your own experience, judgement and understanding of the role and organisation. Given the nature of this position, we will be looking for evidence of genuine familiarity with the platforms, tools and challenges involved. Applications that appear heavily reliant on AI-generated content are unlikely to progress.

This is a UK-based role requiring regular on-site presence. Candidates must have the right to work in the UK.

RABI is the farmers charity. 

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

Key purpose:

As part of a growing and dynamic Fundraising team, your main duties will be to research trust and foundations, create and send applications, and steward relationships with current and prospective partners. As part of the team, you will also be involved in generating funds across various other income streams.

Key responsibilities:

• Research and identify charitable trusts that may provide future financial support to RABI whilst maximising the potential for giving from trusts with which the charity already has a relationship.
• Develop and maintain relationships with key trust representatives.
• Prepare, submit and monitor applications to charitable trusts including the maintenance of records of applications, grant receipts and successful/failed submissions. Ensure trusts are thanked for donations in timely fashion.
• Updating the CRM system to ensure activities, communications, donations and other important details are accurately recorded and maintained.
• Compile statistical and background research to support the development of new and existing relationships with charitable trusts.
• Monitor trust income for financial purposes, ensuring all donations or grants are coded appropriately, including any restrictions upon the use of the income.
• Creating monthly reports on trust income received.
• Support regular and individual giving, corporate, legacy and other income streams.
• Provide general administrative and wider Fundraising team support. 

Heating & Hot Water Operations Manager

We are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio.

Position: Heating & Hot Water Operations Manager
Salary: £48,691 to £53,725 per annum plus £1,300 Essential Car User Allowance
Location: London, Stratford with hybrid working
Hours: 35 hours per week, Monday to Friday with on call requirements
Contract: Permanent
Closing Date: 11th May 2026 at 11pm
Interview Date: 18th May 2026, face to face

About the role

This is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio.

You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models.

Key responsibilities include:

• Leading the delivery of heating, hot water and ventilation services across the portfolio
• Managing contractor performance to ensure compliance with contractual and safety standards
• Chairing operational and performance meetings, holding contractors accountable
• Overseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigations
• Managing escalation and resolution of operational and safety issues
• Ensuring accurate compliance reporting, data quality and system integrity
• Leading and developing a team, promoting accountability and continuous improvement
• Working collaboratively with technical, compliance and customer teams to improve outcomes

About you

You will be a confident and capable operational leader with strong experience in service delivery within a compliance led environment.

You will bring:

• Proven experience managing operational services within housing, property or similar sectors
• Strong understanding of heating and hot water systems and contractor management
• Experience managing contracts, KPIs and driving service improvements
• Strong leadership and decision making skills
• Excellent communication and stakeholder management ability
• Strong organisational skills and ability to manage competing priorities
• Good IT skills, including reporting and working with compliance or asset systems

Desirable:

• Experience in a regulated or compliance driven environment
• Knowledge of gas safety, communal heating or building services
• Experience handling complex complaints or Ombudsman cases

About the organisation

This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across London, the South East and the North West.

They are committed to providing high quality homes and services that support people’s wellbeing and quality of life. Their culture is built around strong values, inclusion and continuous improvement, with a clear focus on delivering safe, sustainable and customer focused services.

Other roles you may have experience of could include: Operations Manager, Compliance Manager, Property Services Manager, Building Services Manager, Asset Operations Manager, Technical Services Manager

Apply early as applications may close ahead of the advertised date.

About Red Sky Foundation 

We’re a Sunderland-born charity with a big heart and a national mission: saving lives and giving hope to children and families affected by heart conditions. From installing defibrillators in local communities to funding specialist equipment and care, we’re powered by people, partnerships and passion. 

We’ve built a strong presence in the North East – now we’re looking for someone who can strengthen our community connections and take our fundraising activity to the next level. 

Join Us at an Exciting Time of Growth! 

Are you a people person, passionate about building strong relationships and making a real difference in our local community? 

We’re looking for a warm, proactive and highly organised Community Fundraiser to strengthen the Red Sky Foundation team. This is a brilliant opportunity for someone who thrives on connecting with people, supporting grassroots initiatives, and helping passionate individuals turn their energy into fundraising success. 

As our Community Fundraiser, you’ll be the first point of contact for individuals, schools and clubs who want to support Red Sky Foundation. You’ll nurture and guide fundraisers from their first idea through to celebrating their success – making sure they feel valued every step of the way. 

What You’ll Be Doing 

• Building strong, lasting relationships with community event organisers and supporters. 

• Managing the calendar of fundraising events, ensuring every supporter feels appreciated and supported. This will include attendance at some events so you must be comfortable working weekends and some evenings 

• Managing inbound enquiries via phone, email and social media, providing professional and friendly responses. 

• Following up with all community fundraisers post-event – thanking them and encouraging continued support. 

• Networking across the North East to increase Red Sky Foundation’s visibility. 

• All staff assist in planning and preparation of events and provide on-the-day support to ensure they run smoothly. 

NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.

With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.

While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.

About the role 

Are you a connector, a builder, and a champion for community?

We're looking for a bold and driven Volunteering and Community Manager to join our team and shape the future of postnatal support across the UK - leading a thriving network of 4,000+ volunteers who show up every day to transform the lives of parents and families.

What you'll be doing: 

• Lead and grow a volunteer movement - take ownership of our national volunteer network across the UK and Channel Islands, building the systems, processes and communications that keep 4,000+ passionate people engaged, supported and inspired to make a difference. 
• Build something that lasts - redesign and streamline how volunteering works at NCT, removing duplication and fragmentation to create a scalable, self-service model that makes it easier than ever for volunteers to show up and stay. 
• Put the volunteer experience front and centre - craft communications and support journeys that motivate and retain volunteers, ensuring every person who gives their time feels valued, informed and connected to our mission. 
• Grow our community footprint - partner with the Fundraising and Strategic Partnerships team to expand Baby Cafés and postnatal drop-ins, and identify creative community fundraising campaigns that extend our reach to more families. 
• Develop and manage - line manage the Volunteer Administrator, champion safeguarding and safe operating procedures, and lead the rollout of digital tools (Eventbrite and iPlicit) that will transform how our volunteer community operates. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays) 
• Pension matched up to 5% 
• Flexible working options to suite your lifestyle
• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 
• Cycle to work scheme to support sustainable commuting 
• Life Assurance for peace of mind 
• Free eye test for all staff, with further discounts 
• Blue Light discount card 

At NCT, we’re committed to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’re here to support you.Ready to make a difference? Apply now and be part of something truly special. 

To apply visit our NCT Website and complete the application process.