Jobs
Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As a Support Caseworker, you will provide timely, compassionate and person-centred support to individuals and families referred to our services. Through structured holistic conversations, you will identify individual needs, develop personalised support plans, and help people access information, practical guidance, peer support and appropriate internal and external services.
Working closely with colleagues, healthcare professionals and partner organisations, you will support individuals to navigate key stages of their journey, ensuring they feel informed, empowered and connected to the right support at the right time. You will contribute to the consistent delivery of high quality support pathways while maintaining accurate records and working in line with safeguarding, consent and data protection requirements.
This role does not provide clinical advice but works collaboratively with healthcare professionals and other partners to ensure people receive the support they need.
Main tasks and responsibilities:
- Manage referrals, make timely first contact, obtain consent, agree support plans, and maintain accurate CRM records.
- Deliver holistic needs assessments, identify priorities, and develop and review personalised support plans.
- Provide compassionate, person centred support, helping individuals navigate key stages while ensuring timely progression through agreed pathways.
- Signpost and refer individuals to appropriate services, encourage engagement with support options, and work collaboratively with healthcare professionals and partner organisations.
- Maintain high quality records, capture outcomes, monitor risks, and contribute to service evaluation and continuous improvement.
- Identify and escalate safeguarding concerns, comply with GDPR and organisational policies, and maintain professional boundaries.
- Build effective relationships with colleagues and external partners, represent the organisation professionally, and contribute to the ongoing development of high-quality services.
Other responsibilities:
- To ensure all activity complies with data protection legislation, GDPR requirements and organisational policies.
- To represent the charity externally if required and to undertake other such tasks as required by the line manager.
Working arrangements
- Permanent Contract
- Full time: Monday to Friday, 35hours/week
- Hybrid working arrangement
- All necessary equipment provided
About Us
Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So, everyone can get the healthcare, support and treatments needed to feel good, mentally and physically.
This is an exciting time to join the charity. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.
We believe that by creating opportunities for all, we strengthen our impact and better support the communities we are committed to serve.
What we offer
At Muscular Dystrophy UK, you'll have the opportunity to do meaningful work that makes a real difference to the lives of people living with muscle wasting conditions. We are committed to creating an inclusive, supportive workplace where colleagues can thrive and enjoy a healthy work-life balance.
In return, we offer a competitive benefits package, including:
- 25 days' holiday (pro rata), increasing by one day each year after five years' service, up to 30 days, plus bank holidays.
- Time off in lieu for approved out of hours work.
- Employer contribution of 5% with a minimum employee contribution of 3%.
- Death in service cover from your first day of employment.
Health and wellbeing
- HSF Health Plan, including cashback on healthcare costs for you and your family.
- Employee Assistance Programme (EAP) offering free, confidential advice and support.
- Health and wellbeing resources, including Healthy Living support.
- Access to osteopathic treatment through the UCO Clinic Community Partnership.
- Discounted gym memberships.
Lifestyle benefits
- Employee discounts at a wide range of high street and online retailers.
- Interest-free season ticket loans.
- Cycle to Work scheme.
- Discounts on cinema tickets, live events and much more.
How to Apply
Please complete our application and include:
- Your CV and Cover Letter (PDF or Word format).
- Responses to the application questions
Important information
- This role is open to candidates based in the UK who have the right to work in the UK.
- Applications that do not include all the requested information may not be considered.
Next Steps
Application deadline: Monday 20 July 2026, 11:59pm
Please note that we reserve the right to close this vacancy early if we receive a high volume of strong applications
Interviews: Week commencing Monday 27 July 2026.
Expected start date: August 2026.
We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups, including people from ethnic minority backgrounds, LGBTQ+ individuals, previous convictions and those with lived experience of the conditions we represent.
We are committed to fair and inclusive recruitment, with disclosure only requested where relevant at the appropriate stage
If you require any reasonable adjustments or additional support at any stage of the recruitment process, please let us know. We will work with you to understand your needs and make the recruitment process as accessible as possible.
Please download the job description to see full role responsibilities
We connect a community of more than 110,000 people living with one of over 60 muscle wasting and weakening conditions and people around them.



The client requests no contact from agencies or media sales.
The Academy of Medical Sciences is seeking a Finance Officer to be responsible for ensuring that all transactions are accurately recorded on a timely basis for the Charity and its trading subsidiary, using the Academy’s finance system, and related databases.
As Finance Officer, you will provide accurate and timely information to enquiries from a range of stakeholders, including - but not restricted to - staff, fellows and external suppliers.
The responsibilities of the post include:
Accounting on Finance System:
- Maintain the accounting records (purchase, sales and nominal ledgers) of AMS and AMSTL on the finance system (Iplicit) and assist with the reconciliation of control accounts and production of the monthly trial balance.
- Prepare monthly standard journals (accruals and prepayments) to produce the trial balance and work with the Financial Accountant to provide other period end journals as required.
Purchase ledger:
- Maintain the purchase ledgers of AMS and AMSTL by inputting purchase invoices and expense claims by onto Iplicit and processing payments by BACS (Lloyds Commercial).
- Assist staff with queries about expenses and purchase invoices.
- Ensure that authorisation limits are followed via purchase orders and maintain purchase order log.
Sales ledger:
- Prepare sales invoices for the Academy as necessary under terms of funding arrangements, liaising with relevant teams.
- Monitor and maintain fellowship records, ensuring subscription fees are invoiced and timely and deal promptly with any fellowship finance queries.
- Monitor and ensure all income and donations are correctly reflected on Iplicit and CRM system and that information is shared with the relevant departments.
- Liaise with the contract caterers Searcys on a regular basis to confirm sales on trading company, assisting with queries where needed.
- Upload sales information from the conference database Rendezvous to the finance system and reconcile monthly.
- Monitor receipts against invoices and assist with credit control to minimise the amounts owed by debtors to AMS and AMSTL.
- Support the FORUM staff group regarding invoicing and provision of information regarding receipts and credit control.
Cash management:
- Prepare banking details and bank any income received at the Academy offices on a regular basis.
- Post AMS and AMSTL bank receipts and payments onto Iplicit, preparing bank reconciliations in the finance system.
- Assist the Financial Controller with cash management, including looking at ways to improve the integration of the finance system with the online banking platform to increase automation of bank transactions.
Management accounts and year end:
- Assist with the preparation of monthly budget holder reports and help with queries about variances.
- Assist in preparation of year end accounts and work with the Financial Controller in producing documentation for audit.
- Ensure that all transactions are entered onto with the correct VAT code and assist the Financial Controller in the preparation and submission of VAT returns for the Academy.
Other:
- Provide cover for other Finance Officer
- Support staff who are running meetings and events by providing information on expenditure and income, preparing sales invoices, and assisting with credit control.
- Support the Head of Finance in the continued optimisation of Iplicit.
- Other tasks within the level of the role, and as requested by the Financial Controller, including support of work for the annual audit.
Requirements
Skills and abilities:
- Educated to at least A level or equivalent experience.
- Proficient in use of finance systems.
- Demonstrable Excel skills & sound working knowledge of other Microsoft applications and database packages.
- Excellent communication skills (verbal & written).
- Strong organisational skills.
- Attention to detail.
- Excellent numeracy.
- Taking accounts to Trial Balance.
- Experience of charity accounting.
- Experience of Iplicit.
- Knowledge of partial VAT recovery would be an advantage.
Competencies:
- Manages self effectively to prioritise and deal with competing demands.
- Treats people fairly and with respect.
- Understands the need to prioritise and manage time to achieve tasks.
- Takes pride in work and is personally motivated to achieve high quality standards.
- Asks relevant questions to clarify understanding.
- Seeks, and is open to, value-adding improvements for day-to-day processes.
- Willing to work with other teams and understands the benefits of collaborative working.
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
- Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%).
- Life assurance at three times your salary.
- Hybrid and agile working.
- 26 days annual leave, plus Christmas closure days and bank holidays.
- Buy and sell leave.
- Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period).
- Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing.
- Support through tailored learning and development.
- A range of enhanced benefits become available once you’ve completed your probation period.
For more information and to apply, please visit our careers page via the apply button.
Closing date: Sunday, 26 July 2026.
Interview date: w/c 27 July 2026.
Please note that we may close this vacancy earlier than the stated deadline if we receive a high volume of suitable applications. We therefore encourage you to submit your application at the earliest opportunity.
We request no contact from recruitment agencies regarding this post. We do not accept speculative CVs from recruitment agencies.
Project Manager for the contactless giving rollout project, which will equip 850 churches with a contactless giving device.
As Project Manager, your primary responsibility will be to manage and deliver the contactless giving rollout project. This project will equip 850 churches with contactless giving devices to enable them to receive digital donations and will be delivered in partnership with the Church of England's 42 dioceses. This project is in the early stages of delivery, following a successful period of scoping and engagement with key stakeholders to define the work. Your role may also include initial design work for other digital giving project ideas, depending on capacity alongside delivery of the contactless rollout.
This is an important post which will enable the Giving Directorate to deliver a high-impact project, supporting churches to sustain their ministry through diverse giving mechanisms.
Please note that this role is offered on a 0.6 FTE, fixed-term contract basis for 12 months, ideally starting from 24th August 2026, and is partial maternity leave cover for the Strategic Lead for Giving Mechanisms and Technology.
Interviews will take place online on Monday 27 July 2026
Project management of the contactless giving rollout:
- Work with the internal project team to deliver a national rollout of 850 contactless giving devices, to be delivered by Nov 2027
- Manage and maintain processes to support effective project delivery, so that it remains on track for completion on time and within budget
- Compile training materials to support churches and dioceses with onboarding and effective contactless giving, with support from the project team
- Deliver training to church in-person, as needed to support diocesan colleagues, in conjunction with the project team
- Organise and run 'train the trainer' in-person workshops for diocesan Giving Advisors, in conjunction with the project team
- Develop strong and effective working relationships with the project board, wider Giving Directorate, key internal stakeholders, suppliers, and diocesan Giving Advisors
- Report to the project board and Senior Responsible Officer on project progress
- Manage project risks and issues
- Capture key qualitative and quantitative data throughout the project
- Regularly circulate a project dashboard to diocesan colleagues to update them on device outcomes, working with the Senior Data Analyst to ensure accurate data analysis
- Track the initial realisation of benefits (most benefits to be realised after 2027)
- Work within the NCIs project management framework and ensure project documentation is kept up-to-date
Project scoping:
- Develop existing ideas for future digital giving initiatives by producing project briefs, in discussion with internal stakeholders
- Consult with diocesan Giving Advisors and churches as part of early project development
- Propose plans for prospective projects
Your job description is intended to reflect your main tasks and areas of work, but is not exhaustive. Changes may occur over time and you will be expected to agree any reasonable changes to your job description that are commensurate with your banding and in line with the general nature of your post. You will be consulted about any changes to your job description before these are implemented.
The role will require some travel throughout England and Wales, and may also require occasional work on weekends. If the postholder is not based in Church House, they will need to attend some meetings and training at Church House and so must be willing to travel to Church House as required. It is anticipated that travel to Church House will be required once a month, and travel to a diocese to deliver training would also be required once a month (which may require an overnight stay).
Essential
Knowledge/Experience
- Strong track record of delivering medium-size projects with multiple stakeholders, either as a project manager or in a dedicated project support role
- Experience of working within the charity sector
- Experience of creating training resources and delivering training, both online and in-person
- Experience of influencing others through communication and strong leadership skills
- Highly computer literate, with proven use of Microsoft Word, Teams, Outlook, Excel, SharePoint, CoPilot, and Canva
Skills & Abilities:
- High level of accuracy and attention to detail
- Ability to communicate to large groups and key stakeholders clearly, both verbally and in writing
- Ability to work well with numerical data and produce financial reporting including budget updates
- Ability to work well in a team with good inter-personal skills
- Flexible and organised approach to work
- Able to work comfortably with competing priorities
- Ability to provide excellent support to churches and Giving Advisors
- Ability to build relationships with key project stakeholders, articulate a project's priorities, and advocate for it internally
Desirable
- Experience of encouraging giving in a paid or voluntary capacity (digital giving is particularly desirable)
- Experience of the Church sector, either in a paid or voluntary capacity, ideally in relation to giving or church finances
- Experience working with Power Automate
- A professional project management qualification e.g,. APM PMQ
- Familiarity and experience of working within the NCIs project management framework
- Valid UK driving license
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. In this role you will provide confidential emotional support by telephone, email and text, as well supporting our skilled volunteers through their development and during their weekly shifts.
This role provides valuable practical experience in providing emotional support to vulnerable people. Working within SANE support services requires a high level of empathy and emotional resilience as well as excellent communication skills. SANE takes take pride in providing a nurturing and supportive environment for both our staff and volunteers. Applications are particularly welcome from individuals with counselling, psychology or therapy qualifications or any other therapeutic disciplines who are committed to providing compassionate mental health support.
Hours: 2 to 3 days per week, a mix of afternoon-to-evening shifts & occasional weekend work to cover our 7-day service, with working hours of 2.30-10.30pm. All work is conducted on-site at SANE’s London office.
Starting Salary: £15.46 per hour
About you:
- You must have experience of working with people with mental health conditions/mental illnesses and families and carers.
- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.
- You are a warm and confident communicator.
- You can collaborate with your team and volunteers to ensure delivery of a high-quality service on our SANEline Service.
What can you expect?
- To work within SANE’s framework, including regular check-ins, debriefs, and caller meetings. To receive training specific to your role.
- To become part of an established and diverse team.
- To gain exposure to a wide range of mental health problems.
- To gain valuable practical experience in providing emotional support to vulnerable people.
- A culture where team members support and learn from each other.
- A warm supportive and encouraging environment.
- Access to our staff Employee Assistance programme.
Requirements:
- To undergo an enhanced DBS check.
- Expected start date – late August 2026.
- For all applicants staff - availability of a minimum of 2 days every week.
Please note: This vacancy may close earlier than advertised if a suitable candidate is found as interviews are being conducted on an ongoing basis. Applicants are encouraged to submit their applications as soon as possible.
Closing date: Friday 24th July at 12pm (midday). Interviews will take place in August, although they may begin earlier depending on number and quality of applications received.
To apply: Please read the full Job Description and Person Specification before completing application. Applicants must address all areas on the person specification (Downloadable below) and explain motivation for wanting to work for SANE. Applications submitted without a supporting statement will not be considered.
SANE is a leading UK mental health charity improving quality of life for anyone affected by mental illness.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. In this role you will provide confidential emotional support by telephone, email and text.
This role provides valuable practical experience in providing emotional support to vulnerable people. Working within SANE support services requires a high level of empathy and emotional resilience as well as excellent communication skills. SANE takes take pride in providing a nurturing and supportive environment for both our staff and volunteers. Applications are particularly welcome from individuals with counselling, psychology or therapy qualifications or any other therapeutic disciplines who are committed to providing compassionate mental health support.
Hours: 2-3 days per week which can include weekends, to cover a 7 day service. Shifts generally run from 12-6pm or 12-8pm (some flexibility is available). All work is conducted on-site at SANE’s London office.
Starting Salary: £15.46 per hour
About you:
- You must have experience of working with people with mental health conditions/mental illnesses and families and carers.
- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.
- You are a warm and confident communicator.
- You can collaborate with your team and volunteers to ensure delivery of a high-quality service on our Call Back Service.
What can you expect?
- To work within SANE’s framework, including regular check-ins, debriefs, and caller meetings. To receive training specific to your role.
- To become part of an established and diverse team.
- To gain exposure to a wide range of mental health problems.
- To gain valuable practical experience in providing emotional support to vulnerable people.
- A culture where team members support and learn from each other.
- A warm supportive and encouraging environment.
- Access to our staff Employee Assistance programme.
Requirements:
- To undergo an enhanced DBS check.
- Expected start date – late August 2026.
- For all applicants staff - availability of a minimum of 2 days every week.
Please note: This vacancy may close earlier than advertised if a suitable candidate is found as interviews are being conducted on an ongoing basis. Applicants are encouraged to submit their applications as soon as possible.
Closing date: Friday 24th July at 12pm (midday). Interviews will take place in August, although they may begin earlier depending on number and quality of applications received.
To apply: Please read the full Job Description and Person Specification before completing application. Applicants must address all areas on the person specification (Downloadable below) and explain motivation for wanting to work for SANE. Applications submitted without a supporting statement will not be considered.
SANE is a leading UK mental health charity improving quality of life for anyone affected by mental illness.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
We’re looking for a Product Manager to join our ambitious Individual Giving team on a permanent full-time basis. As we continue to grow and optimise our programme, this role will help deliver outstanding supporter experiences and sustainable income growth.
Reporting to the Head of Individual Giving, you’ll manage and develop key products including Adopt a Plot and Plant a Tree, ensuring strong supporter engagement, financial performance and long-term value.
You’ll have experience developing Individual Giving products and creating audience-focused supporter journeys across acquisition, stewardship, retention and renewal. Using donor insight, data and performance analysis, you’ll identify opportunities to improve engagement, maximise lifetime value and drive continuous improvement.
Comfortable working in an agile environment, you’ll take a test-and-learn approach to optimise ROI, net income and long-term growth. You’ll also be confident managing budgets, forecasts and targets, balancing short-term priorities with sustainable performance.
A collaborative relationship-builder, you’ll work across teams to deliver integrated fundraising and stewardship activities, championing excellent supporter experiences both digitally and at our places.
Combining strategic thinking with practical delivery, you’ll be skilled at managing projects, solving problems and driving improvements. Above all, you’ll share our ambition to transform how we engage audiences at scale, creating compelling opportunities for people to support the National Trust and understand the impact of their giving.
What it's like to work here
You’ll be working in a newly formed team with the Head of Individual Giving – contributing to building on the success of the current programme, whilst highlighting opportunities to grow and develop ensuring we reach our exciting fundraising goals.
As this is a national role, there is flexibility on your contractual place of work. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.
What you'll be doing
As one of our Product Managers, you'll use data and insight to evaluate performance, identifying opportunities to improve engagement, retention, stewardship and income, while regularly reporting progress to the Head of Individual Giving. You'll manage and optimise Individual Giving products and campaigns end-to-end, ensuring marketing activity delivers an excellent donor experience and a strong return on investment. You'll develop effective fundraising journeys and create more personalised communications based on donor giving levels and preferences to strengthen retention and engagement. You'll also spot new opportunities and emerging trends across the sector, bringing valuable learnings into your role to drive continuous improvement. In addition, you'll build and monitor product budgets, including developing financial modelling scenarios to support planning and decision-making. Using your strong relationship-building and influencing skills, you'll gain buy-in and support for individual giving and fundraising initiatives across the organisation, including at our places.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
- Extensive and demonstrable experience in managing individual giving products in the not-for-profit sector – including supporter acquisition, stewardship, retention and renewal activity.
- Strong project management experience delivering on time and on budget; resulting in growth of income, retention, audience etc.
- An articulate and confident manner with the ability to build relationships and networks with a wide range of stakeholders at all levels – understanding who to work with to get things done.
- Experience in influencing and collaborating across multiple stakeholders in different teams with different priorities and building consensus on next steps
- Working in collaboration with a range of internal stakeholders to deliver supporter journeys, communications and collateral
- A proactive problem solver, self-starter with a high level of energy and self-motivation, able to prioritize workload in a dynamic environment
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Winchester Beacon has been supporting individuals experiencing homelessness for almost forty years. The organisation provides a safe and welcoming accommodation for up to 22 individuals, 365 days a year, 24 hours a day across 4 sites. Residents receive personalised support through regular one-to-one meetings with a Support Worker to plan steps towards positive change and independent living.
Role Description
This 0.6 part-time hybrid role of Facilities Manager is based in Winchester with some flexibility for remote work. The Facilities Manager will oversee the maintenance, safety and functionality of the organisation’s main site and off-site residences. Responsibilities include coordinating repairs and maintenance, managing contractors, ensuring compliance with health and safety regulations, and performing regular site inspections. The role also involves maintaining records, managing budgets related to facilities, and collaborating with staff and stakeholders to ensure a safe and welcoming environment.
Qualifications
- Knowledge of facilities maintenance, including performing inspections, coordinating repairs and engaging with contractors.
- Understanding of health and safety regulations and compliance requirements.
- Strong organisational and budget management skills to effectively oversee resources and documentation.
- Ability to communicate effectively with both internal teams and external stakeholders.
- Experience in managing multiple sites and troubleshooting facility-related issues is advantageous.
- Self-motivated, with the ability to work independently and in a hybrid work environment.
- A commitment to supporting individuals experiencing homelessness and knowledge of housing-related services is a plus.
To help break the cycle of homelessness by enabling people to rebuild their lives.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Homelessness is rising fast across Britain, and we are seeing unprecedented demand for our services. At this critical time, we are looking for two talented, experienced Senior Media Officers to join the Crisis media team, to help raise the public and political profile of homelessness, to shine a light on the human impact, and to show how Crisis is working to help people rebuild their lives and leave homelessness behind.
Location: Crisis is hiring two Senior Media Officers. One of those will be London (Aldgate) office based and the other role will be based in either our Birmingham, Liverpool or Newcastle office. Working from home is an option in line with Crisis’ Hybrid working policy; you will be required to work from the office twice a week.
About the role
As a Senior Media Officer, you will design, deliver and evaluate impactful media strategies to bring to life Crisis’ work, using print, digital and broadcast journalism to advocate for the solutions needed to tackle homelessness and inspire the public, businesses and politicians to join our mission to end homelessness for good.
You will work as part of a motivated, expert team to develop high-profile media and communications campaigns, including our annual Christmas appeal, and help to build our brand.
With homelessness at record levels there has never been a more critical time to join Crisis and ensure tackling homelessness is firmly on the news agenda.
Each Senior Media Officer will line manage one Media Officer.
About you
You will have significant experience of working in a challenging, fast-paced news and media environment to secure high-profile coverage. The ability to navigate competing priorities and influence senior internal and external stakeholders is essential.
To be successful in this role, you will be able to demonstrate excellent knowledge and experience of working with the media to help secure policy change, demonstrate the ability to secure high-profile consumer media to support income generation and have exceptional news sense, with the ability to take a creative approach when seeking out new media opportunities.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 2nd August at 23:59
Interviews will be held in person, W/C 17th August 2026
Interview process: The interview will consist of a competency-based interview + written task
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Job Title to play a pivotal role in our Service in location.
Sounds great, what will I be doing?
PARAGRAPHS ONLY - NO BULLET POINTS - Explain the key responsibilities
The post holder will take a project management approach to coordinating and delivering volunteer-led projects across Hestia, with a particular focus on supporting Domestic Abuse services. They will be responsible for engaging, recruiting and onboarding volunteers in line with Hestia's volunteer recruitment processes, ensuring volunteers receive a welcoming and positive introduction to the organisation. Working closely with operational teams, the post holder will build strong and effective relationships with services, inspiring and supporting staff to think creatively about how volunteers can add value and enhance outcomes for the people we support. They will play a key role in developing and delivering meaningful volunteer-led activities that help women accessing Domestic Abuse services experience a greater sense of purpose, connection and joy. The post holder will also provide advice, guidance and best practice support to staff working alongside volunteers, ensuring volunteers are effectively supported throughout their journey with Hestia, while responding to prospective volunteer enquiries and acting as an ambassador for volunteering across the organisation.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
The successful candidate will have excellent organisational and project management skills, with the ability to effectively coordinate multiple priorities and deliver successful outcomes. They will be able to provide guidance, encouragement and support to volunteers, colleagues and service users in a professional, empowering and person-centred manner. Previous experience of recruiting and/or supervising staff or volunteers would be advantageous, although this is not essential. The post holder must be confident in engaging with a wide range of people in a warm, approachable and welcoming manner, enabling them to build positive and productive relationships. Strong IT skills are essential, including proficiency in Microsoft Office applications such as Word, PowerPoint, Excel and Outlook, alongside good literacy, numeracy and evaluation skills. The successful candidate will have an understanding of the cultural, social and health issues affecting Hestia's service users, particularly those accessing Domestic Abuse services, and will be able to apply this knowledge sensitively in their work. They will be skilled in building effective partnerships and working collaboratively with stakeholders across the statutory, voluntary and private sectors. A sound understanding of safeguarding and the ability to recognise, respond to and appropriately escalate safeguarding concerns is also essential.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Job Title: Digital Communications Officer
Responsible to: Senior Communications & Engagement Manager
Salary: £29,706 – £31,908 per annum
Location: Head Office, 5 Trinity Street, London, SE1 1DB
Hours of work: Full time - 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu (some domestic and international travel may be required)
The package also includes:
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8% employer pension contribution
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25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas period
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Season Ticket Loan
About USPG
USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.
About the Role
Reporting to the Senior Communications & Engagement Manager as part of a highly functioning and creative team, this vital role will work across all media and channels to raise the profile of USPG and its partners and their work:
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Oversee the day-to-day running of our website and social media channels.
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Liaise with colleagues and partners to gather information and use it to create engaging collateral which informs, inspires, and sometimes challenges.
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Support the digital growth of USPG through SEO and Analytics
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Monthly digital and media reporting
About You
You are an organised and digitally aware communications professional. You can take complex subjects and communicate about them in simple and effective ways that speak to specific audiences. You understand the importance of reporting on website and social media performance to understand USPG’s audience and to adjust and improve. You are comfortable working in a small and creative team and are confident speaking to the wider organisation. You can juggle numerous projects and deadlines at one time.
You will demonstrate considerable cross-cultural awareness and an ability to communicate in a way that is sensitive and appropriate. You demonstrate an aptitude for collaborative teamwork and the ability to work independently on your initiative. It is expected that the postholder will be inspired by the work of USPG and in agreement with its Christian ethos and that they will be comfortable writing in a way which reflects this.
This is an ideal opportunity for someone looking for an exciting and varied role within charity communications or a communications/marketing professional who wants to move into the charity sector. However, if you don’t necessarily fall into these categories, but have the right skills for this role, please get in touch.
How to apply:
Please complete the application form and equal opportunities form and email us as indicated.
Closing Date: Wednesday 12 August 2026 by 9am.
Interview Date: Wednesday 19 August 2026 in London.
We bring people together from different parts of the global Church in mutually enriching conversation and profound encounters.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Life Charity, our volunteers are at the heart of everything we do. They give their time, skills and compassion to support women, families and communities across the UK. We’re looking for a passionate and organised Volunteer Experience and Engagement Officer to help us recruit, engage, support and celebrate our volunteers, ensuring they have a positive and rewarding experience from their first enquiry through to long-term involvement.
Accountable to: HR Advisor, Retail and Volunteer Operations Manager
Location: Home Based with travel to sites around the UK and to the Leamington Spa Office
Contract Information: 21 hours per week across a minimum of 3 days/Permanent
Salary: £15,288 actual (£25,480 FTE)
Benefits:
- 25 days holiday plus bank holidays (pro-rota for part time contracts)
- Pension Scheme
- Flexible working arrangements
- Birthday leave after 1 years’ service.
- Paid mileage for travel to locations other than base location.
Internal Relationships: Directors and Heads of departments/HR Team/All staff within Services and Income Generation Teams
External Relationships: Volunteer Centres/Local Communities/Local Councils/Associations that support volunteer management/Training providers
The Volunteer Experience & Engagement Officer plays a key role in ensuring that volunteers have a positive, meaningful, and impactful experience with the charity. This role is responsible for recruiting, supporting, engaging, and retaining volunteers, while fostering a strong sense of community and alignment with the organisation’s mission.
Key Responsibilities
Volunteer Recruitment and Onboarding
- Develop and deliver effective volunteer recruitment strategies
- Manage volunteer applications, interviews, and selection processes
- Coordinate onboarding, inductions, and training sessions
- Ensure all volunteers are safely and appropriately onboarded (including checks where required)
Volunteer Experience and Engagement
- Act as the main point of contact for volunteers, providing ongoing support
- Design and implement initiatives to enhance volunteer satisfaction and engagement
- Organise events, recognition programmes, and feedback sessions
- Build a strong, inclusive, and motivated volunteer community
Retention and Development
- Monitor volunteer engagement and identify opportunities to improve retention
- Provide opportunities for skills development and progression
- Address concerns and resolve issues in a timely and supportive manner
Communication and Coordination
- Maintain regular communication with volunteers through newsletters, updates, and meetings
- Work closely with internal teams to match volunteers to suitable roles
- Ensure clear role descriptions and expectations for all volunteer positions
Monitoring and Reporting
- Track volunteer data, hours, and impact
- Collect feedback and evaluate volunteer programmes
- Produce reports on volunteer engagement and outcomes
Safeguarding and Compliance
- Ensure all volunteering activities comply with organisational policies and safeguarding standards
- Promote a safe, respectful, and inclusive environment for all volunteers
Key Outcomes
Growth in Volunteer Base
- Increase in the number of active volunteers
- Strong pipeline of new applicants from diverse backgrounds
- Reduced time to recruit and onboard new volunteers
High-Quality Volunteer Experience
- Positive volunteer satisfaction scores (e.g. via surveys/feedback)
- Volunteers report feeling valued, supported, and connected to the mission
- Consistent delivery of a structured and welcoming onboarding experience
Volunteer Retention & Commitment
- Improved volunteer retention rates over time
- Increased average length of volunteer engagement
- Higher levels of repeat participation and commitment
Engagement and Community Building
- Regular and well-attended volunteer events, communications, and initiatives
- Strong sense of community and belonging among volunteers
- Increased participation in engagement activities (meetings, training, events)
Effective Volunteer Deployment
- Volunteers are well-matched to roles aligned with their skills and interests
- Positive feedback from internal teams on volunteer contributions
- Reduced gaps in volunteer coverage across departments
Measurable Impact of Volunteering
- Clear tracking of volunteer hours and contributions
- Demonstrable impact of volunteers on service delivery and beneficiaries
- Ability to evidence volunteer value for reporting and funding purposes
Strong Communication and Relationships
- Consistent, clear, and engaging communication with volunteers
- Positive relationships between volunteers and staff teams
- Timely response to volunteer queries and concerns
Compliance and Safeguarding
- All volunteers appropriately trained and compliant with policies
- Safeguarding standards consistently upheld
- Minimal incidents due to clear processes and proactive management
The client requests no contact from agencies or media sales.
The Vacancy
We are offering an opportunity to be part of the team at our newly refurbished, busy main office in the heart of Bloomsbury. Based within the Connexional Property Support team, this role will provide a valuable and essential contribution to the Front Desk Operations at Methodist Church House.
Working within the new Front Desk Operations team, you will ensure the delivery of a professional, welcoming, and customer-focused front of house service for all visitors and building users and the wider Methodist Church.
The role will be broad and varied, overseeing and undertaking a range of administrative, facilities and security support functions, working both independently and in collaboration with Building and Facilities colleagues to maintain a safe and comfortable environment for everyone.
About You
We are looking for someone who wants to make a positive contribution to the work of the Front Desk Operations team and be a welcoming presence to all those using the building or contacting the church. We need someone who is collaborative by nature, and equally comfortable working under your own initiative when needed. You will preferably have experience of working in a customer facing environment with a range of stakeholders.
As the role will help underpin and contribute to supporting the team’s administrative and organisational function, it is essential that you have relevant experience and confidence in these areas.Equally, experience and ability to plan tasks effectively will be an essential quality.
We are a collaborative team and therefore welcome applications from those who wish to contribute to the work of the team in a positive and proactive way.
If you meet most but not all the requirements, we encourage you to apply. You may have other skills and experience that will prove useful.
Informal Enquiries
For questions or reasonable adjustments during the recruitment process, please contact HR team.
Key Dates
The closing date for applications is: 21st July 2026 at 12 noon
Shortlisting date: 22nd July 2026
Interview date: 28th and 29th July 2026 at Methodist Church House
Please note: We reserve the right to close this advert early if sufficient applications are received.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.
Scope of the Role
The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.
Key Responsibilities
- Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
- Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
- Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
- Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
- Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
- Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
- Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.
Person Specification
- Strong administrative and organisational skills.
- Attention to detail and ability to follow procedures.
- Experience working in a team environment.
- Good written and verbal communication skills.
- Comfortable using Microsoft Office and CRM systems.
- Able to work independently and manage time effectively.
- Alignment with Toynbee Hall’s mission and strategy
- Alignment and willingness to work in line to our values:
- Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
- An understanding of safeguarding and willingness to develop understanding further
Please note the right to work in the UK is a requirement of this role.
Please refer to the attached job description for more details.
Use of AI in your application
We recognise that AI is becoming part of everyday working life, and we're happy for candidates to use AI to improve the presentation of their application (for example, to improve clarity), but we want to hear your own ideas, experience and motivation.
Throughout our recruitment process, we're assessing your judgement, values and skills
During interviews and assessment activities, unless we tell you otherwise, you should not use AI to generate or assist with your responses.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Systems and Data Coordinator
Salary: £18.63 per hour + holiday pay
Contract: Full-time, 3-month temporary assignment
Location: Central London
We are delighted to be supporting a world-leading higher education institution in their search for a Systems and Data Coordinator to join a high-performing careers and student services team. This is an exciting opportunity for a data-driven professional who enjoys working with systems, analysing complex datasets and driving process improvements through insight and technology.
Working closely with business systems and analytics colleagues, you will play a key role in supporting the organisation’s systems infrastructure, data reporting capabilities and operational effectiveness. This role would suit someone who combines strong analytical skills with a proactive, collaborative approach and a passion for using data to inform decision-making.
Key Responsibilities:
Systems Management
- Supporting the management and continuous improvement of department systems and platforms.
- Troubleshooting system issues and liaising with external suppliers to resolve technical queries.
- Monitoring data quality and ensuring information held within systems remains accurate and up to date.
- Supporting data imports, exports and system maintenance activities.
Data Analysis & Reporting
- Extracting, cleansing, analysing and manipulating data from multiple sources to provide meaningful insights to stakeholders.
- Producing reports, dashboards and analysis that identify trends, patterns and opportunities for improvement.
- Supporting the design, management and reporting of surveys and feedback mechanisms.
- Assisting with the production of high-quality reports and key performance data.
Data Management
- Ensuring data is collected, stored and maintained accurately and in line with relevant legislation and best practice.
- Maintaining data records and supporting data governance activities.
- Identifying opportunities to improve data quality and accessibility across the department.
Projects & Process Improvement
- Supporting a range of projects relating to systems development, data collection and reporting.
- Documenting business processes and recommending enhancements to improve efficiency and effectiveness.
- Assisting with the delivery of strategic reporting and operational initiatives.
Training & Stakeholder Engagement
- Providing guidance and training to colleagues on the effective use of systems and data tools.
- Building strong relationships with stakeholders across the organisation to support collaborative working and knowledge sharing.
Key Requirements:
- Experience working with data, reporting, systems administration or business analytics.
- Strong Excel skills and experience manipulating and analysing complex datasets.
- Excellent attention to detail and a methodical approach to accuracy and data quality.
- Strong organisational and time-management skills, with the ability to manage multiple priorities.
- Excellent communication skills and confidence engaging a wide range of stakeholders.
- A collaborative and proactive approach to problem-solving and continuous improvement.
Experience with Power BI, SQL or similar data visualisation and reporting tools would be advantageous.
If you're excited by the opportunity to use data and technology to drive meaningful insights and improve services within a dynamic academic environment, we'd love to hear from you.
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.