Jobs
Harris Hill is delighted to be partnering with a fantastic International Disability organisation in their search for an Individual Giving Fundraising Manager.
This is an exciting opportunity to combine skills and experience in individual giving and public fundraising with a decolonial approach to fundraising. You’ll get to work for an organisation that is pioneering efforts to transform the international development sector so that it is fairer for disability justice movements.
As Individual Giving Fundraising Manager, you will lead the growth and development of the individual giving programme by driving donor acquisition, retention, digital fundraising, and strategic delivery. You will identify and test new opportunities to expand the individual donor base, launching new fundraising products and networks. You will also improve the donor retention through enhanced communications, managing annual multi-channel appeals and retention mailings. You will also implement and evolve the individual giving strategy and delivers accurate, insight-driven quarterly performance reports.
To be successful, you will need or need to be:
- Substantial experience in donor acquisition, donor communications and stewardship through public fundraising in the UK
- You have experience running successful multi-channel public fundraising campaigns with a UK audience
- You have experience in managing and delivering multi-channel fundraising appeals.
- You have experience in developing donor journeys and retention communications for a regular giving file.
Salary:£42,775
Permanent, Full-time (4-day week, Monday to Thursday - 30 hours per week)
Location: Remote
Deadline – Rolling
Application process – CV and supporting statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
£17.58 per hour
21 hours per week (flexible across Monday–Friday)
Temporary – 3 months starting w/c 9th March
Join a Purpose-Driven Organisation Making Real Impact This is a fantastic opportunity for someone who enjoys variety, takes initiative, and wants to contribute meaningfully within a values-led organisation.
We are working with a small, passionate social justice charity championing the rights of women and girls. With a collaborative and energetic team culture, this role offers real scope to shape processes and gain exposure across operations, governance and finance.
Based in vibrant offices (with excellent facilities and plenty of good coffee), you’ll play a central role in keeping the organisation running smoothly.
The Role As Operations Officer, you will provide vital support across finance, governance and day-to-day operations.
Key responsibilities include:
- Supporting the CEO with finance and governance administration
- Processing invoices, bookkeeping and setting up payments (using Xero)
- Preparing papers for Trustee and Committee meetings
- Acting as minute taker and liaison for trustees
- Coordinating office systems and supplier relationships
- Supporting recruitment and onboarding processes
- Maintaining contact databases and internal systems
- Assisting with events and team activities
About You We’re looking for someone who:
- Has experience supporting finance processes (invoicing, bookkeeping or similar)
- Is highly organised with strong attention to detail
- Has experience providing administrative or operational support within a team
- Is confident managing multiple priorities and working independently
- Communicates professionally and builds collaborative working relationships
- Is comfortable handling confidential information with discretion
- Is committed to social justice, equality and the charity’s mission
- Experience within the charity or not-for-profit sector would be advantageous
- Flexible working pattern across the week
- Hybrid working with a welcoming Shoreditch office base
- Exposure to governance, finance and senior leadership
- Opportunity to contribute meaningfully within a mission-driven organisation
- Supportive, values-led team environment
Interviews will be scheduled on a rolling basis ahead of the closing date.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Our client believes every child should have the chance to feel safe, happy, and hopeful about their future. As the Charity's CEO puts it, "this is a genuinely game-changing moment for our Charity" as the charity ramps up its most ambitious investment yet in early help and mental health support through its Major Appeal. This is a standout opportunity to play a leading role in that step-change in impact and in the philanthropy needed to fund it.
Senior Major Gifts Manager
Permanent, full time, 35 hours per week (flexible arrangements open to discussion)
Work from anywhere in the UK (regular travel and London meetings required)
£50,000 - £55,000 per annum
As Senior Major Gifts Manager, you'll help deliver a step-change in philanthropy by providing strategic development and hands-on leadership of a major donor portfolio, securing high five-figure and six-figure gifts, and building new deep, long-term donor relationships that power the Major Appeal. This role is not about inheriting a fully "finished" programme. This is an opportunity for someone who can roll up their sleeves in a period of change: strengthening best practice, helping embed effective ways of working, and supporting a team (three direct reports) to thrive while key systems, processes and methodologies continue to develop.
The successful candidate will bring substantial experience in major donor fundraising, with a strong track record of personally securing significant gifts at high five and/or six figure level from individuals. You'll be a confident, supportive line manager, comfortable navigating key stakeholders internally and externally and evolving ways of working.
How to apply:
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at [email protected].
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply (your statement will need to answer three specific questions). We are looking forward to connecting with you soon.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Press Officer role. This pivotal position involves enhancing the organisation’s profile through strategic media engagement, storytelling, and content creation, supporting key campaigns.
Key Responsibilities:
- Develop and implement media strategy in collaboration with senior colleagues to enhance visibility.
- Cultivate relationships with journalists and media outlets, proactively pitching stories and responding to press inquiries.
- Monitor media coverage and leverage emerging news opportunities to raise organisational profile.
- Draft compelling content for press releases, blogs, social media, and organisational statements.
- Coordinate with internal teams and global partners to gather stories, case studies, and content that align with campaign goals.
- Brief spokespeople for media interviews and prepare them with key messages.
- Manage and update media lists and contacts, maintaining professional networks.
- Support media campaigns aimed at promoting the organisation’s work, and organisational missions.
- Participate in out-of-hours coverage during urgent or emergency situations as needed.
Person Specification:
- Knowledge of UK media landscape and strong media relations skills.
- Excellent written communication, able to craft clear, engaging, and impactful content across various formats.
- Ability to build effective external relationships and liaise confidently with journalists and media professionals.
- Proven experience in handling media enquiries, pitching stories, and generating coverage.
- Strong organisational skills with the ability to prioritise and manage multiple projects simultaneously.
- Adaptability to fast-paced environments, sometimes requiring out-of-hours work.
- Commitment to equality, diversity, and inclusion, with an understanding of issues related to gender and racial justice.
- Demonstrates collaborative attitude, excellent listening skills, and cultural sensitivity.
What’s on Offer:
- Salary: £166.01 per-day + £24.90 daily holiday
- Location: Hybrid – 1 day per week in Central London
- Contract: Initial 6-month contract
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
About the role
The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.
As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.
Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.
Key responsibilities
- Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
- Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
- Maintain accurate, high-integrity CRM data to support insight and service innovation.
- Embed and utilise emerging AI tools to resolve routine queries efficiently.
This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.
Your background
- Experience in a high-volume customer service, membership or contact centre environment.
- Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
- Proven ability to diagnose customer needs and triage or signpost to appropriate services.
- Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
- Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
- The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.
This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.
This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
About the role
The Research Officer will contribute to the Policy, Public Affairs and Research Team by providing qualitative, quantitative, and mixed-methods research.
This role supports the Policy and Public Affairs Lead with research programmes, designing and analysing data, producing reports and presenting findings to diverse stakeholders.
Key responsibilities
- Design and deliver compelling research projects using qualitative, quantitative, and mixed-methods approaches.
- Analyse and interpret primary data, producing accessible reports and presentations for diverse audiences.
- Provide operational and analytical support, including survey design, data collection, and research governance.
- Collaborate with internal stakeholders to support research delivery, knowledge exchange, and sector impact measurement.
This is an excellent opportunity for a curious and methodical researcher who enjoys translating complex data into actionable insight. This role is vital in generating evidence that shapes NCVO’s influence, supports sector development, and drives change.
Your background
- Experience delivering research projects, ideally within policy, public affairs or the voluntary sector.
- Experience interpreting primary data and translating findings into clear, accessible reports and presentations.
- Experience designing surveys and supporting data collection, research administration and governance processes.
- The ability to manage multiple projects and balance research delivery with operational responsibilities.
- Experience collaborating with internal stakeholders to support insight generation and knowledge exchange.
- Excellent written and verbal communication skills, with the ability to tailor insight to diverse audiences.
This is a great time to join NCVO during a period of positive change and you can generate evidence that truly makes a difference. This role offers the chance to deepen your research expertise and work on meaningful projects with real-world impact
About the team
The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
About the role
The Membership Officer will play a key role in driving the growth and success of our membership programme.
Balancing proactive sales and advocacy with precise administration, managing the full subscription lifecycle from new applications to monthly renewals and financial workflows.
This role will ensure every member interaction is accurate, professional and supports both service delivery and income growth, while cross-selling NCVO services to maximise impact.
Key responsibilities
- Deliver seamless membership journeys through high-volume, detail-focused administration.
- Manage the subscription lifecycle, including accurate invoicing, renewals, and audits.
- Identify and act on growth opportunities to support membership expansion.
- Cross-sell NCVO services while ensuring financial and administrative excellence.
This is an exciting opportunity for a meticulous, customer-focused professional who enjoys combining operational precision with proactive engagement. You’ll be central to ensuring membership satisfaction, driving growth, and supporting NCVO’s mission to strengthen and empower the civil society sector.
Your background
- Experience in membership, customer service, sales support or subscription-based environments.
- Proven ability to manage high-volume administration with strong attention to detail and accuracy.
- Experience overseeing billing, invoicing, renewals or financial workflows.
- A track record of identifying growth opportunities and confidently cross-selling services.
- Strong CRM and data management skills, with a commitment to data integrity.
- Excellent communication skills and a professional, customer-focused approach.
This is an opportunity to be in a vital role at the heart of an organisation that champions and strengthens civil society. You’ll contribute directly to membership growth and satisfaction, making your work both commercially meaningful and purpose-driven.
About the team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
About the Role
This role sits at the heart of a complex higher-education environment, partnering closely with academic departments and professional services to navigate sector-specific people challenges. The successful candidate will bring a strong working knowledge of higher-education policies, frameworks, and governance, along with demonstrable experience leading to redundancy and organisational change processes, including managing settlement agreements.
The focus of the position will centre around workforce planning, supporting senior leaders to shape future capability, optimise organisational design, and ensure people strategies align with long-term institutional priorities.
Key Responsibilities
- Partner with senior leaders to deliver proactive, strategic workforce planning across designated faculties and departments.
- Provide trusted HR advice on organisational design, resourcing models, talent planning and capability frameworks.
- Support change initiatives, including restructures and service redesign, ensuring effective consultation and communication.
- Analyse workforce data and trends to inform decision-making and future workforce requirements.
- Build strong, influential relationships with stakeholders, including managers, trade unions and internal HR teams.
- Coach and support managers on complex employee relations matters, performance management and people development.
- Contribute to wider People & Culture projects as needed to support institutional priorities.
About You
- Proven experience as an HR Business Partner within Higher Education.
- Strong background in leading redundancy processes, including settlement agreements
- Strong background in workforce planning, organisational change, or strategic transformation work.
- Confident working with senior stakeholders and able to influence at all levels.
- Sound understanding of employee relations and UK employment legislation.
- Comfortable operating in a fast-paced environment with the ability to hit the ground running.
- CIPD qualified (or equivalent experience).
Why Join?
This is an excellent opportunity to play a key role within a respected university, shaping how the organisation supports its people now and in the future. You'll work alongside a collaborative HR leadership team with the autonomy to make a meaningful impact.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
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About the role
The Policy and Public Affairs Manager plays a pivotal role in protecting and championing civil society. In this role you will harness the collective voice of our members and use evidence-led advocacy to influence policy, helping create the best possible environment for organisations to deliver their missions.
This role will blend strategic thinking with hands-on delivery, shaping and executing impactful, meaningful change.
Key responsibilities
- Leading on projects and influencing policy change.
- Creative public affairs activity while building trusted relationships with decision makers.
- Developing a public affairs plan to achieve on strategic aims.
- Line Management of a Policy and Public Affairs Officer.
This is an exciting opportunity for a proactive, strategic thinker who thrives on making a tangible difference. You’ll shape NCVO’s influence, deliver creative advocacy campaigns, and strengthen the sector by ensuring civil society organisations can thrive.
Your background
- Significant experience in policy, public affairs or influencing roles, ideally within the voluntary, public or membership sector.
- A strong track record of leading projects that have successfully influenced policy or built political support.
- Experience developing and delivering strategic public affairs plans aligned to organisational objectives.
- Proven ability to translate evidence and insight into compelling policy positions and advocacy campaigns.
- Strong relationship-building skills, with experience engaging decision-makers and senior stakeholders.
Joining NCVO as Policy and Public Affairs Manager offers a unique opportunity to influence the environment in which civil society operates. You’ll work at the heart of a respected, mission-driven organisation, shaping policy conversations, amplifying the collective voice of our members and driving meaningful change.
About the Team
The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
About the role
The Membership Development Manager is responsible for evolving NCVO’s membership proposition into a high-performing programme with significantly expanded reach. This role will be the innovative and strategic lead for income generation and service offerings within the organisation.
This role will work cross-functionally to deliver membership excellence whilst driving the design and implementation of new features and markets.
Key responsibilities
- Building high impact partnerships and initiatives with external organisations.
- Data focussed decision making, championing informed evidence based decision making for launching new service lines.
- Identifying and launching new products to established offerings in order to drive membership innovation.
- Relationship management and negotiation . This role will lead in driving through significant change to our membership with real commercial focus.
This is an exciting opportunity for a strategic, commercially minded leader who thrives on innovation and growth. You’ll shape the future of NCVO’s membership, expand our reach and play a central role in strengthening both our sector influence and long-term sustainability.
Your background
- Track record in business development and membership innovation.
- Great background in stakeholder and relationship management across all levels.
- Examples of where you have developed new or enhanced existing service offerings within membership environments.
- Managing relationships with external service providers.
This role is a great opportunity to curate the service offering our customers receive from providers and services as well as their relationship with NCVO.
An exciting time to join with new structure and investment across the team, we're looking to ensure we are always improving the high standards our membership can expect as well as identifying future demand areas to expand into and grow even further.
About the Team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a fantastic professional membership organisation on a Communications Officer role. This position offers an opportunity to shape external messaging, support internal communications, and enhance the organisation’s reputation through strategic storytelling and relationship-building.
Key Responsibilities
- Develop and deliver compelling communication campaigns across various channels to promote initiatives and events.
- Manage content creation for newsletters, social media, and website updates, ensuring alignment with the organisation’s brand voice.
- Support the organisation’s internal communication strategies to foster engagement and share key updates effectively.
- Build and maintain relationships with media, stakeholders, and internal teams to facilitate effective information flow.
- Monitor and analyse communications effectiveness, providing actionable insights for continuous improvement.
Person Specification
- Experience across membership organisations and or related sectors
- Excellent written and verbal communication skills, with a keen eye for detail.
- Ability to produce audience-focused content that is clear, engaging, and accessible.
- Experience managing digital platforms such as social media and organisational websites.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
- Ability to collaborate effectively with diverse teams and external partners.
- Creative mindset with a proactive approach to problem-solving.
What’s on Offer
Working Pattern: Hybrid working with 1 day a week in London office
Salary: £33,500 - £34,000
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
About the role
The Marketing Manager will drive high-impact, revenue-focused marketing that grows awareness, engagement and income across our commercial services, membership and campaigns.
This role will lead performance across paid, owned and earned channels, using data and insight to optimise results, increase leads and strengthen retention.
Working collaboratively with internal and external partners, you’ll deliver strategic, user-centred campaigns that maximise budgets, uphold brand standards and achieve measurable growth.
Key responsibilities
- Designing and implementing a revenue-focused marketing plan
- Creating measurable campaigns and outcomes
- Imbedding best practice and upholding the brand, creative and tone of voice
- Line management – supporting and coaching a small team.
This is a leadership opportunity for a commercially minded marketer who thrives on performance, collaboration and measurable growth. You’ll shape strategy, empower a talented team and play a pivotal role in driving sustainable income and engagement for NCVO.
Your background
- Proven experience delivering revenue-focused, performance-driven marketing campaigns that generate measurable growth.
- Strong expertise across paid, owned and earned channels, using data and insight to optimise results.
- Demonstrated ability to design and implement strategic marketing plans aligned to commercial objectives and brand standards.
- Experience leading and developing a small team, while managing budgets and collaborating effectively with stakeholders.
- Experience upholding and developing brand standards, creative quality and tone of voice.
- Strong stakeholder management skills, with experience collaborating across internal teams and external partners.
This is a great opportunity at NCVO at an exciting time, with the opportunity to shape strategy, drive sustainable income and lead high-impact campaigns that make a real difference.
About the team
The Marketing and Content team has evolved to include digital content, drives brand visibility, strategic messaging, and audience engagement. Through creative storytelling, innovative campaigns and cross-channel marketing, we deliver impactful campaigns that support engagement and income generation.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
About the role
The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.
This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.
Key responsibilities
- Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
- Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
- Manage high volume, complex multi enquiry environment to resolution and escalation management.
- Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.
This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.
Your background
- A track record in delivering high-touch Customer Service excellence in a membership environment.
- A strategic thinker that is operationally hands on looking to lead from the front.
- A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
- Strong communicator with a natural coaching style and a background in managing change.
- Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.
This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.
About the Team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
We are delighted to be supporting a UK education charity in their search for an interim Finance Manager to join their team on a part-time (3 days per week) basis. This is a key role within a values driven organisation committed to equity, learning, integrity and positive social impact. The position is based in Camden Town, with hybrid working available.
This is a fantastic opportunity for an experienced finance professional who enjoys combining strategic oversight with hands-on financial management. You will play a central role in supporting organisational resilience, ensuring strong governance, and enabling the charity to plan confidently for the future.
Key responsibilities for this role include:
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Overseeing all financial systems, processes and controls to ensure accuracy, compliance and strong financial stewardship.
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Leading budgeting and forecasting processes, partnering with colleagues across the organisation and producing clear, meaningful financial insights for senior leadership and trustees.
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Producing monthly management information and ad hoc reports, combining financial and nonfinancial data to support strategic decision-making.
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Maintaining robust cashflow forecasts and ensuring adequate reserves to support both current operations and future initiatives.
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Working closely with fundraising teams to support funding applications, restricted fund management and income reporting.
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Supporting governance and risk management, ensuring financial controls are strong, transparent and aligned with regulatory requirements.
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Line managing a Finance Assistant and overseeing payroll through an external bureau.
To be considered for this position, you should possess:
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A recognised accountancy qualification (ACA/ACCA/CIMA or equivalent).
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Substantial experience as the senior finance professional within a small organisation or charity, using insight to guide decision-making.
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Excellent communication skills, with the ability to build strong relationships across teams and present financial information clearly to nonfinance colleagues and trustees.
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Strong analytical skills, sound judgement and a proactive, solutions focused mindset.
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A genuine commitment to the organisation’s mission and values, including equity, learning, integrity and social responsibility.
Desirable experience:
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Charity sector financial management and reporting.
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Familiarity with Xero and/or Salesforce.
If you are a collaborative, values aligned finance professional who can balance strategic oversight with operational excellence, we’d love to hear from you.
Please apply below and submit your CV in Word format.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Join us as a Strategic Account Manager in our dynamic Corporate Partnerships team, to lead on stewarding and growing a portfolio of high-value corporate partnerships. You will expertly manage corporate donors, sponsors, and corporate members, ensuring partnerships deliver impact and maximise income to support Kew’s Science, Conservation, and Education mission. This is a hands-on, strategic role where your expertise in relationship management, fundraising, and partnership growth will directly contribute to Kew’s global impact.
You will deliver gold-standard account management of a diverse portfolio, ensuring partnerships meet agreed objectives, while driving renewals, income growth, and long-term engagement. The role involves developing strategic account plans, coordinating with colleagues across Kew to deliver partnership benefits and deepening engagement to maximise the value of each partnership. You will also lead the delivery and growth of Kew’s Corporate Membership programme, ensuring partners experience meaningful, high-quality engagement with Kew.
The ideal candidate will have significant experience managing six-figure+ corporate partnerships, with a proven track record in stewardship, renewal, and securing multi-year agreements. You will possess strong organisational, communication, and relationship-building skills, with the credibility to influence senior corporate stakeholders and internal colleagues alike. Attention to detail, financial acumen, and the ability to manage multiple projects simultaneously are essential. A strong grasp of corporate drivers and a genuine interest in Kew’s mission will ensure you thrive in this high-impact role.
First round interviews will be held on 11/12 March over Microsoft Teams and Second round interviews held in person on 16/17 March.
This role is based at Kew with the option of regular home working, subject to operational requirements.
About Us
The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.
We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.
Join us on our journey as protectors of the world’s plants and fungi.
Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.
We are dedicated to equality of opportunity and welcome applications from all sections of the community. We are committed to interview disabled applicants who meet the essential criteria for the post.
No agencies please.