Team administrator jobs

About the role:

No one should leave hospital with nowhere safe to go.

As Homeless Pathway Coordinator, you’ll be a consistent and trusted presence for patients experiencing homelessness, helping them navigate what can feel like an overwhelming mix of health, housing and support systems. You’ll spend time with patients on wards and in A&E, listening to what matters to them, understanding the barriers they face and making sure their voice remains at the heart of every decision.

Day to day, you’ll manage a caseload, complete assessments, develop clear discharge and support plans and make referrals to housing, healthcare, social care, mental health and substance use services. You’ll follow up actions, keep plans moving and advocate firmly when someone is at risk of being discharged without the right accommodation or support in place.

You’ll work closely with the Homeless Pathway Lead, hospital teams, Newham Council and SHP’s wider Health Team, bringing professionals together and helping everyone stay focused on the person behind the case. You’ll also build links with community services, identify gaps in existing pathways and share learning that helps the hospital respond more effectively to people experiencing homelessness.

This is a role where strong relationships can change the course of someone’s recovery. You’ll join an experienced and supportive team, with opportunities to deepen your knowledge of inclusion health, homelessness and psychologically informed practice through training, reflective practice and shared learning.

About you:

• You have experience supporting people experiencing homelessness, multiple disadvantage or significant barriers to accessing services.
• You know how to build trust with people who may feel let down by services, keeping their voice and choices at the centre of your work.
• You can manage a caseload, assess what support is needed and turn complex situations into clear, practical next steps.
• You’re a confident communicator and advocate who can bring health, housing and support services together around an individual.
• You work calmly and compassionately, understand safeguarding and risk, and are keen to keep developing your knowledge through training and reflective practice.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 2nd August at midnight

Interview date: Tuesday 11th August at SHP Head Office in Kings Cross

Please note there will be a second stage interview for suitable candidates. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving. 

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

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Brief role description

The role of the Employment Consultant is to maintain effective relationships with employers and partner organisations to secure employment, training and vocational opportunities for service leavers and veterans. The role provides tailored support, advice and guidance to individuals with young needs who are in resettlement, helping them achieve sustainable vocational outcomes and successful transitions into civilian employment.

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Who we're looking for

We are looking for a highly organised and motivated individual who enjoys building relationships and making positive impact. You'll be a confident communicator with strong interpersonal skills, able to engage effectively with a wide range of people, including employers, stakeholders and individuals seeking support. You'll be comfortable managing a varied workload, working independently when needed, while also contributing as part of a collaborative and supportive team. 

Ideally you'll have experience in employer engagement, recruitment, account management or employment support, along with an understanding of labour markets and employment opportunities. You'll be passionate about helping people overcome barriers to employment and confident using IT systems, including Microsoft Office and CRM or case management systems. A full UK driving licence, access to a vehicle and a willingness to travel are essential. 

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Interested? Want to know more about the Charity? Check out our website.

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Eager to know more about the role? Have a look at the job description. 

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What's in it for you? Check out our benefits.

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Have we convinced you to apply? If so, submit your CV and Covering Letter by Sunday, 16 August 2026.

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Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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#LI-DNI

Location: London and home-based
Salary: £29,350
Hours: 4.5 days per week (31.5 hours per week)
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The Administration and Operations Officer provides administrative support to the Birth Companions staff team across all aspects of our work, especially service delivery in the community. The postholder will have regular contact with the women we support, as well as with our volunteers and members of the public.

A key aspect of the role will be supporting, maintaining and helping to improve the systems, processes and records that underpin our day-to-day operations, ensuring they are accurate, well organised and used effectively across the organisation.The role involves regular attendance at our community groups, and meetings in London; occasional support at evening and weekend meetings and events will also be required, by arrangement.

This is a varied, hands-on role offering the opportunity to be involved in a wide range of activities and projects across the organisation - ideal for someone with strong administrative skills who is looking to build a career in the charity sector, with the support and development to build skills and knowledge.

Location: Central London, hybrid (1 day per week in office)
Hours: Full-time, 37.5 hours per week
Contract: Temporary until mid-September 2026
Pay: £14.80 per hour (+ holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting a national charity in the search for a temporary People & Administration Coordinator to provide vital support to their People team over the summer period.

This is an excellent opportunity for an organised and detail-oriented administrator to join a busy and collaborative team. The role will focus primarily on compliance, data management and recruitment administration, making it ideal for someone with strong administrative experience who enjoys working with systems and processes. Previous HR or recruitment experience would be advantageous but is not essential.

Responsibilities

• Maintain accurate employee records across HR systems and recruitment platforms.
• Support data compliance activities, ensuring personnel files and records are up to date and accurately maintained.
• Coordinate document filing and data entry tasks with a high level of accuracy.
• Assist with the administration and tracking of DBS renewals.
• Support the setup and monitoring of pre-employment checks through external providers.
• Provide administrative support for recruitment and onboarding processes.
• Respond to routine internal queries and escalate issues where appropriate.
• Produce and maintain reports and records as required by the People team.
• Handle sensitive and confidential information with discretion at all times.
• Provide general administrative support to ensure the smooth running of People team activities.

Requirements

• Proven experience in an administrative, coordinator or office support role.
• Excellent data entry skills and strong attention to detail.
• Experience managing databases, systems or large volumes of information.
• Strong organisational skills with the ability to prioritise competing tasks.
• Confident user of Microsoft Office, particularly Outlook, Excel and Teams.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Experience within HR, recruitment, compliance or employee administration would be beneficial but is not essential.
• A proactive and adaptable approach with the ability to quickly learn new systems and processes.

This is a fantastic opportunity for an experienced administrator to gain exposure to a busy People function while contributing to important compliance and recruitment activities within a values-driven organisation.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Caseworker Team Leader

We are seeking a pro-active, organised and detail-focused Team Leader to lead and manage the multi-crime service which supports anyone aged over 18 affected by crime and anti-social behaviour in Avon & Somerset.

We are looking for someone who brings strong people management experience, exceptional communication skills, and a commitment to building a supportive and high performing team.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it? Do you have resilience and adaptability? If yes, then we’d love to hear from you…

Position: 6829 Team Leader Casework

Location: Avon and Somerset/Hybrid

Hours: Full time, 37.5. Monday to Friday 9.30am - 5.30pm

Contract: Permanent

Salary: £30,825

Closing Date: 05/08/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

You’ll lead a staff team, oversee daily case allocations, manage service delivery, strengthen partnerships, and ensure our service meets contractual and quality standards.

As the Team Leader you will:

• Be responsible for case management system audits and reports.
• Be responsible capturing data and information to ensure the work of team is outcome based and evidenced.
• Be responsible for allocating of work levels within and across the wider team and analysing statistics.
• Be responsible for safeguarding quality assurance and compliance with policies and procedures.
• Work with relevant managers to provide input to and ensure excellent delivery of the service.
• Support the team to manage caseloads completing comprehensive impact assessments.
• Be responsible for the line management of team members.
• Promote effective communication channels.

This role is full-time, and is hybrid working both from home and 3 days a week in our office in Bristol (a suitable and confidential workspace at home is required).

About You

You will need:

• An understanding of the Criminal Justice System and the impact of crime on victims and witnesses.
• An understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
• A practical understanding of the requirement for confidentiality and safe working practice.
• Experience of working in a challenging and changing environment.
• Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus.
• Extensive experience of effectively leading and managing a team, monitoring performance and service delivery to meet contractual requirements.
• Strong communication, negotiation and advisory skills.
• The ability to work without direct supervision.
• Substantial IT expertise with the ability to use a range of software.

You can view the full Job Description and Person Specification once you click to apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave and an extra day off for your birthday.
• Pension Plan: 5% employer contribution and enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales.  They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.

You may have experience in areas such as Casework, Caseworker, Family Caseworker, Childrens Caseworker, Criminal Justice, Rehabilitation, Offender, Ex Offender, Victim Support Caseworker.

Please note this role is being advertised by NFP People on behalf of our client.  #INDNFP  

Permanent, full-time (37.5 hours per week)

Based at our London Bridge Office

What the job involves

We have a great opportunity to join our vibrant charity as part of our Workplace (Facilities) team.

As a key ‘go to’ member of the team, you’ll play an important role in the smooth running of our London Bridge office, helping to keep everything safe, compliant and running efficiently day to day. This is an office-based role, reflecting the hands-on nature of the work.

This is a varied and busy role, covering a mix of facilities coordination and health and safety support. You’ll assist with completing checks, maintaining accurate records, and ensuring our systems and processes run smoothly. You’ll also work closely with contractors, manage the ordering of supplies, arrange work-from-home equipment, and raise purchase orders. With support from the Workplace Health and Safety Manager, you’ll help manage the office security system.

There will also be opportunities to get involved in wider projects, including supporting the People Experience team with new starter inductions and working with the Communications team on office events.

Alongside this, you’ll use your strong organisational and administrative skills to support record keeping, reporting, insight gathering and logistical planning. Everything you do will contribute to making us a great place to work – wherever our people are based.

What we want from you

We’re looking for a proactive and organised individual who enjoys problem solving and takes pride in keeping things running smoothly. You’ll be comfortable managing a varied workload, prioritising effectively and using your initiative to find practical solutions day to day.

Strong communication skills are essential, as you’ll be working with a wide range of colleagues, contractors and suppliers. You’ll bring a confident and approachable style, building positive relationships and engaging others with enthusiasm and empathy.

You’ll have a keen eye for detail and feel comfortable working with systems and information, ensuring records are accurate and well maintained. An understanding of how to handle sensitive information responsibly, particularly when storing and sharing employee data, will be important in this role.

Experience in an office coordination, facilities or similar environment would be helpful but isn’t essential. We’re just as interested in candidates who can demonstrate transferable skills, a customer-focused mindset and a genuine passion for creating a positive workplace experience.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply

Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Sunday 2nd August 2026. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 19th August 2026. We’re expecting the interviews for this role to be in person at our London Bridge office.

We mobilise the PhD community to support students from less advantaged backgrounds to access the most competitive universities and succeed when they get there. We work with students who, because of their family income, parental history or the postcode they live in, are at risk of missing out on the life-changing opportunities linked to higher education.

We are excited to be recruiting a Coordinator to join The Scholars Programme Team and support us in delivering the goals set out in Join the Club, our ambitious strategy for 2021-2026. The Coordinator supports the Programme Management and University Events teams, and wider organisation, helping to ensure strategic priorities are effectively delivered, and that schools, tutors and universities receive a high-quality service.

The role will lead on several administrative processes and will include regular document creation, data input and management, liaising with stakeholders and supporting Scholars Programme events. This role will be based in our London office and will involve in-person working in the office one day per week, as well as some travel to support at events at our different university partners. 

Administrative Assistant (6-Month Maternity Cover)

Salary: £32,000 per annum
Location: Hackney, East London (Hybrid)
Hours: Full-time
Contract: Fixed-term, 6 months

We're recruiting on behalf of an innovative charity working to tackle financial inequality and provide vital debt advice, financial education and support services across London.

This is an exciting opportunity to join a small, collaborative team and play a key role in keeping the organisation running smoothly during a period of growth. You'll work closely with senior leaders, providing high-quality administrative and operational support across the organisation.

No two days will be the same. From coordinating meetings and supporting recruitment processes to managing office operations and assisting with events, you'll be at the heart of the charity's day-to-day activities.

Key responsibilities

• Providing comprehensive administrative support to the senior management team, CEO and Board.
• Managing diaries, coordinating meetings and arranging travel where required.
• Preparing agendas, taking accurate minutes and following up on actions.
• Supporting recruitment administration, including onboarding and offboarding.
• Maintaining office supplies, records and filing systems.
• Assisting with invoices, expenses and financial administration.
• Supporting internal and external meetings, events and audits.
• Maintaining organisational policies, procedures and operational documents.
• Supporting technology and systems administration, including maintaining asset registers.
• Troubleshooting operational issues and helping to improve processes across the organisation.

About you

We're looking for an organised, proactive and detail-oriented administrator who enjoys working in a fast-paced environment and takes pride in delivering high-quality support.

You will have:

• Previous experience in an administrative or operational support role.
• Excellent written and verbal communication skills.
• Strong minute-taking and proofreading skills.
• Excellent organisational and time management abilities.
• Strong IT skills, including Microsoft Office.
• Experience managing multiple priorities and meeting deadlines.
• The ability to work independently and collaboratively within a small team.
• A proactive approach to problem solving and continuous improvement.
• The ability to handle confidential information with discretion.

Experience of using CRM systems and supporting operational processes would be advantageous.

If you're a self-sta

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Scope of the Role

The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.

Key Responsibilities

• Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
• Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
• Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
• Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
• Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
• Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
• Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.

Person Specification

• Strong administrative and organisational skills.
• Attention to detail and ability to follow procedures.
• Experience working in a team environment.
• Good written and verbal communication skills.
• Comfortable using Microsoft Office and CRM systems.
• Able to work independently and manage time effectively.
• Alignment with Toynbee Hall’s mission and strategy
• Alignment and willingness to work in line to our values:
• Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
• Courageous – principled, ambitious and acting with integrity.
• Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
• An understanding of safeguarding and willingness to develop understanding further

Please note the right to work in the UK is a requirement of this role.

Please refer to the attached job description for more details.

Use of AI in your application

We recognise that AI is becoming part of everyday working life, and we're happy for candidates to use AI to improve the presentation of their application (for example, to improve clarity), but we want to hear your own ideas, experience and motivation.

Throughout our recruitment process, we're assessing your judgement, values and skills

During interviews and assessment activities, unless we tell you otherwise, you should not use AI to generate or assist with your responses.

We are recruiting for a Children and Young People’s Independent Sexual Violence Advocate (ChISVA) to support and empower young survivors of sexual violence and abuse.

The ChISVA will provide information, support, advice and advocacy to children and young people who have experienced sexual assault or sexual abuse in Cambridgeshire and Peterborough. The post holder will deliver child-centred support to young survivors and non-abusing care givers around criminal justice processes, wellbeing, education and safety, while ensuring child protection procedures are followed at all times.

The post holder will work closely with other agencies such as Social Care, the Police, Education, the Crown Prosecution Service (CPS) and voluntary sector organisations to ensure that children and young people are kept safe and are well supported. They will prioritise, assess, plan, evaluate and deliver all relevant aspects of support to an agreed and expected high standard.

This post is part of a countywide ISVA team providing a pro-active service to children, young people and adult survivors of sexual violence and abuse, within and outside of the criminal justice system.

For more information and to apply for the role, please click on the 'Redirect to Recruiter' button to visit our website where you will find all the documents and details required.

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Please see attached job description for full details. 

• The Handyperson Job booker is a pivotal and busy role in the team receiving incoming referrals from a range of sources and scheduling these daily tasks to team members according to the needs of the service. We receive referrals from our four Hospital to Home services across East London (Hackney, Tower Hamlets, Newham, Waltham Forest), as well as self-referrals for smaller jobs for from Tower Hamlets residents.

• We also deliver projects in Havering in partnership with Age UK Redbridge, Barking and Havering, currently these are:

• Energy Doctors: delivering advice and installing small items to reduce energy usage and improve heating and wellbeing in the property.

• Ageing Well: installing grab rails and stair rails referred by NHS and Havering voluntary sector partners.

• Within the next 12 months, we will also be introducing a paid-for handyperson service which be available across our 3 core boroughs and the scheduling of work coordinated by this post. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Receptionist/Administrator to play a pivotal role in our Corporate Services in London

Sounds great, what will I be doing?

This is a fantastic opportunity to join Hestia's Central Services team as a Receptionist based at our modern London Head Office. Working within a small, friendly and supportive team, you will play a key role in ensuring the smooth day-to-day running of the office while providing a professional and welcoming experience for staff, visitors, contractors and stakeholders. No two days are the same, with responsibilities ranging from managing reception, coordinating visitors and handling incoming calls and deliveries, to overseeing office facilities, meeting rooms and maintaining a safe, clean and professional working environment. This is an ideal role for someone who enjoys being organised, proactive and at the heart of a busy workplace.

In addition to reception and facilities management, you will support procurement and administrative processes, including processing invoices, coordinating orders, maintaining office resources, arranging maintenance works and supporting the effective operation of office systems and equipment. You will also act as the lead Fire Marshal for Head Office and help ensure health and safety standards are maintained. If you are passionate about delivering excellent customer service, enjoy working collaboratively and want to contribute to an organisation that supports vulnerable people across London we would love to hear from you.

What do I need to bring with me?

We're looking for a professional, organised and customer-focused individual who can act as the first point of contact for Hestia's Head Office. The successful candidate will have  previous experience in a receptionist, administrative or customer service role, and experience working effectively as part of a team. You will have strong communication and interpersonal skills, a positive and approachable manner, and the ability to build professional relationships with colleagues, visitors and external stakeholders. A good understanding of workplace health and safety, GDPR and confidentiality principles is essential, along with the ability to work flexibly and adapt to changing priorities.

You will be highly organised with excellent attention to detail, strong numeracy skills and confidence using Microsoft Office applications, particularly Excel. The ability to manage competing priorities, meet deadlines and follow established processes and procedures is key, alongside a willingness to develop and improve administrative systems where appropriate. Candidates should be comfortable learning new software packages quickly, maintaining accurate records and supporting a busy office environment. As the role includes facilities and office support responsibilities, applicants must be able to undertake light manual handling tasks, including lifting items up to 5kg, and demonstrate a proactive approach to ensuring the office operates efficiently and maintains high standards at all times.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Do you want to make a positive difference to the lives of others? 

Barnet Mencap has been helping people with learning disabilities and/or autistic adults in the London Borough of Barnet for over 65 years. We provide supported accommodation, leisure and learning activities, information, advice, and guidance, and so much more. All while being committed to equal opportunities and the safeguarding of children and adults. 

We know job satisfaction, flexibility, work/life balance, and a great team are incredibly important. So, at Barnet Mencap, in addition to offering 30 days of annual leave per year (including Bank Holidays), we have a TOIL system to allow flexible working, and our team can benefit from other perks, including the Blue Light Card. Please note that this is predominantly an office-based and community role, but there may be the possibility of home working, subject to the needs of the project. 

We are seeking two Deputy Managers to support adults with moderate learning disabilities and autistic adults to live independently. One post will lead the Shared Houses team, and the other will lead the Outreach team. 

  The role will suit you if you:  

• have two years’ experience of working with adults with a learning disability and autistic people in a community setting  

• have the passion to enable people with a learning disability and autistic people to participate fully in decisions that affect their lives  

• understand the issues faced by people with a learning disability and autistic people living independently and have the skills to meet their practical, social and emotional needs  

• have a good working knowledge of safeguarding issues  

• have experience of managing and supervising staff  

• have excellent communication and IT skills  

• are working towards (or would like to work towards) a management diploma/NVQ Level 5 

Please read the Person Specification and Job Descriptions for more details, and if you have any questions, please get in touch.