Community Advice Worker (with a focus on debt)
Hybrid working considered
Citizens Advice Haringey is a dynamic and developing place to work, with a friendly and supportive team.
We are looking to take on an Advisor who will focus on debt advice to join our Advice Team consisting of specialist caseworkers and generalist advisers. You will be providing advice to clients, supporting them through the debt advice process; including dealing with emergencies, income maximisation, budgeting advice, and ultimately helping with a debt strategy.
You will need to:
Training will be available to support continuous learning. We are willing to consider advisers with generalist experience who wish to develop their debt knowledge and skills.
Benefits and Culture
Closing date: 12th February 2024
To apply please submit a CV and covering letter to Sayeed Rahman outlining how you meet the person specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Release, we believe that expert advice can change lives — especially for people who are pushed to the margins by poverty, stigma, criminalisation and complex legal problems. We are looking for a debt adviser who wants to do more than provide technical advice: someone who shares our commitment to social justice, dignity and practical support, and who wants to be part of a specialist legal team working alongside people at the point they need help most.
This is not a traditional debt adviser role. It is an opportunity to help shape a newly established debt unit within our legal team, creating a holistic service that responds to the full reality of people’s lives rather than treating debt in isolation. You will work alongside legal advisers and solicitors delivering free welfare benefits, debt and housing advice through our outreach services, with referrals coming directly from colleagues supporting clients with overlapping legal and financial problems. You will also provide training and support to colleagues and host centre staff, helping build confidence and understanding around debt, its impact, and how to identify when someone may need specialist advice. Many of the people we work with are facing crisis, exclusion and multiple barriers to support. In this role, you will help ensure they are met with compassion, specialist advice and joined-up support that gives them a clearer route forward.
The new Debt Adviser wil join Release’s multidisciplinary legal services team. The postholder will provide high-quality, non-judgmental debt advice to people experiencing financial hardship alongside issues such as substance use, homelessness, poor mental health, benefit problems and social exclusion. Ideally, you’ll be qualified to Level 3 Certificate in Money and Debt Advice, the Certificate in Money Advice Practice (CertMAP), or the CMA Award in Generalist Debt Advice. Should you not have these or equivalent certifications, the appointee would be required and supported to achieve a certification within an agreed timeframe.
Key Responsibilities:
Deliver specialist debt advice through direct referrals for our legal team who support clients in trusted community and treatment settings.
Essential Requirements:
An enhanced DBS check will be required for the successful candidate.
We particularly welcome applications from people from Black and racialised communities, disabled people, LGBTQ+ people, people from working-class backgrounds, and people with lived experience of the issues we work on. We are committed to building a team that reflects the communities we serve, and we know that lived experience and diverse perspectives strengthen our legal practice and our work for systemic change.
Release is committed to equal opportunities.
Important Notice: For this job, Release will only consider applications from those who already have the right to live and work in the UK. See the Home Office Immigration & Nationality Directorate for information on the UK Government's immigration policy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and support required. If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!
The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability.
Using a relationship-based, person-centred approach, you will deliver outreach across Devon through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.
We have numerous roles available, two are based in Exeter and surrounding areas and one is based in Torridge and West Devon.
Registered Charity
11 - 20
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Energy Adviser
Location: Doncaster (Office based)
Salary: £27,000 per annum
Hours: 37 hours per week worked over 4 days (08:00-18:00)
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26
Help people tackle fuel poverty and improve financial resilience
This role will deliver specialist energy advice and casework to residents experiencing fuel poverty, energy debt and complex energy-related problems. Working as part of a dedicated team, you will support some of Doncaster's most vulnerable households and help them achieve sustainable outcomes.
About the role
You'll provide in-depth energy advice and casework to clients whose circumstances require investigation, advocacy, negotiation and ongoing support.
You will work directly with energy suppliers, represent clients where appropriate and help resolve complex issues including billing disputes, affordability concerns and energy debt.
The role will include telephone appointments, video appointments, face-to-face appointments and occasional outreach/home visit activity.
Key responsibilities
Deliver specialist energy advice and in-depth casework.
Conduct full assessments of client circumstances and energy needs.
Investigate complex billing issues and supplier disputes.
Support clients experiencing energy debt or self-disconnection risks.
Negotiate with suppliers and other agencies on behalf of clients.
Develop practical solutions to improve affordability and energy resilience.
Maintain accurate client records and outcome reporting.
Work collaboratively with colleagues and partner organisations.
Contribute to achieving project targets and outcomes.
About you
We are looking for someone who:
Has experience delivering advice, casework or advocacy services.
Can manage complex cases and competing priorities.
Has excellent communication and negotiation skills.
Is able to work independently and take ownership of client outcomes.
Has strong organisational and record-keeping skills.
Is committed to empowering people and tackling inequality.
Shares the values and principles of Citizens Advice.
Desirable
Experience of energy advice, debt advice, welfare benefits or housing advice.
Understanding of fuel poverty and vulnerability within energy markets.
Experience negotiating with utility providers or creditors.
City & Guilds Level 3 Energy Awareness qualification, or willingness to achieve this during induction.
What we offer
Comprehensive training and supervision.
Opportunity to develop specialist energy advice skills.
Access to nationally recognised qualifications.
Supportive team environment.
The opportunity to make a lasting difference to vulnerable households across Doncaster.
About Citizens Advice Doncaster Borough
Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities.
Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Role: Engagement Advice Worker – Better Together Service
Location: Lambeth, London (Community-based with flexible working)
Package: Generous Pension (7% Employer Contribution) | 26 Days Annual Leave + Bank Holidays (rising to 31 days) | Kind, Inclusive Culture
Why Join Age UK Lambeth?
At Age UK Lambeth, we believe getting older should be celebrated, not sidelined. We exist to challenge the stigma of ageing, tackle social isolation, and make sure older adults get the right support at the precise moment they need it.
We’re a learning space, not a knowing space, which means we listen, adapt, and build real relationships with our community. If you are passionate about empathy, human connections, and driving meaningful local change, you’ll fit right in.
The Role: What You’ll Be Doing
Gambling-related harm often goes unnoticed, carrying a heavy stigma for those affected—both directly and indirectly (affected others). Through our Better Together service, you will be on the frontline of changing that narrative in Lambeth.
This role is a dynamic blend of proactive community engagement and impactful, one-to-one support.
Community Engagement and System Change
Meet people where they are: Take our message straight into the heart of Lambeth—visiting barbershops, faith groups, sports venues, shopping centres, and local cultural hubs.
Build local alliances: Partner with community leaders, residents, and local organisations to spark open conversations, break down stigma, and drive referrals.
Educate and inspire: Deliver lively presentations, host information sessions, and help run conferences to train local professionals and raise public awareness while helping to normalise conversations about gambling harms so they are easier to recognise, prevent, and seek support for.
Personalised, Strengths-Based Support
Provide 1:1 tailored advice: Work directly with adults impacted by gambling harm to identify their strengths, set personal goals, and rebuild their wellbeing.
Offer holistic social prescribing support: Guide clients toward specialist care (such as the NHS Primary Care Gambling Service) while helping them navigate connected challenges like housing, debt, loneliness, and mental health.
What You’ll Bring to the Team
Outreach Expertise: Proven experience stepping out into the community, running outreach activities, and speaking confidently to audiences of all sizes.
Relationship Building: Natural networking skills with a knack for establishing trust with community groups, residents, and multi-agency partners.
Caseload Management: The ability to work independently, manage shifting priorities, and adapt seamlessly as our service grows.
Clear Communication: Warm, engaging interpersonal skills paired with clean, accurate record-keeping.
Empathy & Drive: A genuine commitment to person-centered support and outcome-focused work.
Energy & Enthusiasm: Bring warmth, energy, and a positive spark to every interaction, making conversations engaging, memorable, and impactful.
Please don’t worry if you do not have experience working with those affected by gambling, Age UK Lambeth will provide full training including Level 2 under the “Don’t Gamble With Health” programme.
Why You’ll Love Working Here
Strong Financial Support: Generous pension plan with a 7% employer contribution.
Work-Life Balance: 26 days of annual leave (plus public holidays), increasing to 31 days after 5 years.
A Culture That Cares: Join a supportive, warm team that puts kindness and flexibility at the core of everything we do.
How to Apply
To apply via Quick Apply, please submit:
Your updated CV
A brief cover letter
Short answers to our 4 application questions (max 250 words per question)
A Quick Note on Using AI:
We want to hear your voice! While tools like ChatGPT can be helpful for brainstorming, over-relying on them can make your application sound generic. We strongly encourage authentic, personalised answers so we can get to know the real you and understand your unique passion for this role.
Using Quick apply please upload your CV, a brief cover letter and answering the following 4 questions (in no more than 250 words per question).
Note: We want to hear your voice throughout the questions. Although AI tools can be helpful an over-reliance on them can lead to generic submissions that fail to showcase your unique skills. We strongly encourage personalised answers so we get to know the real you and your understanding of the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To supervise, coach and develop trainee debt advisers, ensuring they achieve the knowledge, skills and competence required to deliver high-quality debt advice in line with MaPS quality standards and organisational policies. The role is responsible for quality assurance, case supervision, progression reviews, placement support and safeguarding advice quality while helping to build a sustainable pipeline of skilled debt advisers across the Debt Free Advice partnership.
1. Supervise and develop Trainee Debt Advisers
Provide day-to-day line management, mentoring, coaching, technical supervision and pastoral support to Trainee Debt Advisers, enabling them to develop the competence, confidence and professional standards required to achieve accreditation and deliver high-quality debt advice. Provide the level of management expected of colleagues across the organisation and in line with internal policies and procedures.
2. Deliver learning, quality assurance and progression
Support trainees throughout the Debt Free Academy learning and accreditation pathway by delivering technical coaching, soft skills development, reviewing casework, conducting live and recorded interview observations across telephone, video and face-to-face advice, providing constructive feedback, assessing competence against agreed quality standards, and identifying learning and development needs to support timely progression.
3. Coordinate placements and partner engagement
Plan, coordinate and oversee trainee placements with Debt Free Advice delivery partners, building effective relationships with host organisations to ensure placements provide safe, high-quality learning experiences that support trainee development and programme objectives.
4. Monitor performance and manage programme delivery
Monitor trainee performance, progression and wellbeing, proactively identifying and managing risks to learning, quality or programme delivery. Contribute to programme reporting, maintain accurate records, and support the successful delivery of the Debt Free Academy against agreed milestones and quality standards.
5. Contribute to training and continuous improvement
Support the design, development, coordination and delivery of induction, policy, technical training, skills development and continuing professional development (CPD) activities across the Debt Free Advice partnership. Promote best practice, share learning, and contribute to the continuous improvement of the Debt Free Academy and wider training programme.
6. Contribute to the wider Training Team
Work collaboratively with colleagues across Toynbee Hall and the Debt Free Advice partnership, undertaking additional duties as required to support the effective delivery of the Debt Free Academy, organisational objectives and funder requirements.
Person Specification
The successful candidate will demonstrate:
Essential Criteria
An understanding of safeguarding and willingness to develop understanding further
Desirable criteria
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
Pension
Additional Perks & Support
Further information
We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.
Applicants must have the right to work in the UK.
Please refer to the attached job description for more details
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Join Navigate CIO and Make a Real Impact!
Are you passionate about making a difference in people's lives?
Do you have strong communication and problem-solving skills?
Whether you're experienced in money advice or looking for a career change, we provide full training and development opportunities to help you succeed in this role. At Navigate CIO, we are a registered charity dedicated to providing free, impartial, and confidential money and debt advice across Devon and Somerset.
Our work supports individuals and families facing financial hardship, helping them build financial resilience and regain control of their lives. This is more than just a job—it's an opportunity to transform lives and strengthen communities.
This role is funded by the British Gas Energy Trust (BGET), allowing us to provide specialist energy and money advice to those who need it most.
Why Join Us?
• Full training provided – no prior experience in debt advice needed.
• A rewarding role – support vulnerable individuals to improve their financial wellbeing.
• Career development opportunities – ongoing training and professional growth.
• Flexible working environment – work across various locations, including home visits and remote support.
• Supportive team culture – be part of a dedicated and passionate team that values collaboration.
About the Role
We are looking for a compassionate Debt & Energy Adviser to provide money, debt, and benefits advice to individuals who are often in crisis and face multiple barriers to accessing the support they need. The role primarily involves face-to-face home visits, supported by telephone, video, email, and digital advice. You will be at the forefront of delivering essential money and debt advice to clients with high level needs, helping them navigate their financial challenges.
Key Responsibilities:
• Offer tailored support, in clients homes, online and via telephone
What We’re Looking For:
We are looking for individuals with the right skills and attributes, even if you don’t have direct experience in money and debt advice. If you are passionate about helping others and eager to learn, we encourage you to apply!
Essential Skills & Attributes:
Desirable Skills & Experience:
Ready to Make a Difference? If you’re looking for a career where you can grow professionally while transforming lives, this is the perfect opportunity for you.
Apply today and start your journey towards empowering individuals and communities through financial resilience!
Registered Charity
11 - 20
Our vision is to eliminate social isolation and financial hardship.
The client requests no contact from agencies or media sales.
We’re looking for an experienced debt adviser who wants to lead practice, develop colleagues, influence service delivery, and make a lasting difference for people facing financial hardship.
This is a senior, hands-on role that combines expert debt advice with practice leadership. As our lead debt specialist, you will manage a complex caseload while driving quality, supporting adviser development and helping shape the future of debt advice within a trusted local charity.
Working closely with colleagues and partners, you will influence service development and ensure that clients receive high-quality, compliant and person-centred support.
If you're an experienced debt adviser ready to influence practice, support colleagues and make a real difference in your community, we'd love to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Hours: Full or part-time considered. Full-time = 35 hours per week, Monday to Friday. Part-time must be minimum of 21 hours over 3 days/week
Location: Remote in the UK, or CAKLC office based: Gravesend, Dartford, Swanley, Sevenoaks, Tonbridge or Tunbridge Wells. Some travel will be needed on occasion within Kent for meetings with colleagues and clients. There will be scope for 1-2 days/week home working, dependent on needs of the service.
Do you have experience delivering debt advice and want to help people overcome financial difficulties and build a more secure future?
We’re expanding our specialist debt team to meet growing demand for our services. Every day, we support people facing debt, financial hardship and crisis, helping them understand their options, resolve complex issues and improve their financial wellbeing.
As a Debt Adviser, you’ll provide high-quality debt advice and casework, working with clients by telephone, video and in person. You’ll help people explore their options, negotiate solutions, maximise income and access the support they need to move forward confidently.
We’re looking for someone with:
In return, you’ll join a friendly, supportive and forward-thinking organisation that is committed to changing lives across Kent. You’ll have opportunities for ongoing professional development, flexible working arrangements and the chance to be part of an organisation that genuinely values its people.
For further information, please download the Debt Adviser (Local) or Debt Adviser (Remote) job pack on our website via the Redirect button.
How to apply
Please send your CV, together with a short covering statement explaining why you are interested in the post and how your experience meets the role requirements.
There is no closing date — we are accepting applications until the position is filled. Early applications are encouraged.
This role is funded by The Crisis and Resilience Fund, on behalf of the UK government.
Registered Charity
21 - 50
We are looking for a Community Organiser, based in Manchester, to work with us on a short-term, freelance basis to organise with people in debt.
Deadline for applications: Tuesday 1 September, 9am
Location: Manchester
Contract: Three days per week for four months
Start date: as soon as possible
Rate: £200 per day, to be invoiced on a freelance, self-employed basis.
You will support members of our Manchester campaign group, led by people with lived experience of the debt crisis, to demand and win policy change to end the use of bailiffs for council tax debt collection. And work directly with allies in Manchester and officials at Greater Manchester Combined Authority (GMCA) and target councils.
Please read the role profile (.pdf) for full details.
Application process: please email your CV and a covering letter outlining how you meet the skills and experience in the role profile by 9am on Tuesday 1 September.
If you have a question about any aspect of the role, please do get in touch.
We welcome applications from people from all backgrounds. We particularly encourage applications from people who are underrepresented in the sector, including black and brown people, women and non-binary people, people who identify as LGBTQIA+ and people who identify as working class or have done in the past.
Please use the covering letter to outline how you meet the skills and experience in the role profile.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Debt & Welfare Benefit Advisers
Salary: £30,000 pa (review after 6-months)
35 hours per week, 25 days A/L + contributory pension scheme
Birmingham Settlement is looking to build its Money Advice Team and has several vacancies for experienced Debt & Welfare Benefit Advisers.
As an experienced Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.
Based at one of our offices in Ladywood, Kingstanding, or Newtown, and with outreach work in other areas of the city we are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.
You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.
Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.
This is a great opportunity to join a progressive charity making a real difference to people’s lives.
For an informal discussion about the role call Theresa Gniadkowski
This is an active recruitment; early applications are encouraged
For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH
Closing date for applications: Thursday 3rd September 2026
Interviews: To be confirmed
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Salary - Grade 3 - £32,585 per annum
Contract- Fixed term until 30th June 2027
Location- Blackburn Central Library with outreach work in Lancashire
Hours- Part time - 28 per week
Closing date: Sunday 6th Sept 2026 at 11:30pm
Do you have experience of providing debt advice and advocacy? Then join Shelter as a Debt Adviser and you could soon be playing a vital role in standing up to the housing emergency.
About the role
Your role will manage a varied caseload providing high quality debt and housing related advice and support. You will need to work flexibly across the Lancashire area, including Blackpool. Working with clients you will do an initial needs assessment and develop support/case plans with aim of maximising their income by reducing outgoings, assessing affordability, setting up budgeting plans, helping to secure a home and repay debts.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will need experience of providing debt advice and advocacy and the ability to carry out casework related interviews, maintain detailed case records and deliver group workshops and presentations. You will need the ability to communicate effectively with a wide variety of stakeholders, particularly those with lived experience of homelessness, as well as collaborating with people from other teams and organisations.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the Team
Lancashire hub’s local community priorities are homelessness and temporary accommodation, social housing and private rented sector and individuals and communities living in poverty.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
How to Apply
Please submit your work history and a supporting statement with responses to the first four 'About You' points outlined in the job description. The supporting statement should be no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
Any applications submitted without a supporting statement will not be considered.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Profile
An exciting opportunity has arisen for someone with great interpersonal skills and a thorough knowledge of social welfare advice to join our expanding supervisor team. This could be the perfect opportunity for an experienced adviser to take the next step in their career, and to be part of a dynamic team who think on their feet and are passionate about making a difference in our community.
You will be responsible for the supervision, quality and performance of a team of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in the team as well as to ensure the highest quality of advice across our many and varied projects.
About us
Citizens Advice Barnet is a local charity giving free and confidential advice to everyone who lives, works, or studies in Barnet. We are an independently registered charity, a member of the Citizens Advice network, and a London Legal Support Trust Centre of Excellence. We offer generalist advice on debt, work, benefits, immigration, housing and more and specialist casework on benefits, debt, and immigration. Last year we helped 10,700 people with over 45,000 problems and achieved financial outcomes for clients totally over £6.9 million.
Benefits We Offer:
Closing date of applications –Friday 11 September 2026 at 5.00pm
Interviews: We will interview on a rolling basis and reserve the right to close the applications earlier if suitable candidates are found. Early applications are encouraged.
Hours: 37 per week (part timemin 25 hours considered)
Bradford and Airedale Citizens Advice & Law Centre is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face and over the phone.
Our communities are facing unprecedented challenges with rising costs. The rising cost-of-living continues to directly impact individuals and families, with more people than ever in negative budgets and experiencing personal debt. Our teams provide support and empower vulnerable clients to manage their income, maximise income and assess their best strategies and options to address debt issues long-term.
Join our Team!
We're looking for a curious and analytical Business Analyst to join our team and help us understand how our services work, where they can work better, and how technology and data can support the tens of thousands of people who come to us for help each year.
About the Role
To lead the development and continuous improvement of the organisation’s data, insight and reporting systems, ensuring that information is used effectively to improve services, demonstrate impact and support strategic decision-making.
As our Data, Insight and Development Lead, you will work alongside operational colleagues, management and development teams, the postholder will combine data analysis with business analysis and service improvement. They will work with colleagues, partners and other stakeholders to understand
needs, map processes, identify problems and opportunities, and define practical requirements before new systems, tools or ways of working are developed.
The role will turn information from case management, telephony, digital and other systems into clear, accessible reports, dashboards and insights. These will help staff, managers, trustees, funders, commissioners, Citizens Advice and external partners understand service performance, client outcomes, emerging needs, risks, gaps and opportunities.
The postholder will act as a bridge between operational teams and developers, ensuring that technology and data solutions address genuine user and organisational needs. They will support improvement projects from discovery through to delivery, including consultation, requirements gathering, testing, documentation, implementation and evaluation, helping new ways of working become embedded and effective.
Other organisations may call this role Business Analyst, Business Improvement Officer, Insight & Improvement Analyst, Service Design Analyst, or Systems Analyst.
The role will also strengthen the organisation’s Research and Campaigns work by identifying emerging issues affecting clients and producing robust evidence to influence local and national policy.
Through this work, the postholder will help establish data as a strategic organisational asset and promote a culture of curiosity, collaboration, continuous improvement, evidence-based decision-making and organisational learning.
Closing date:- 9.00 am 5th October 2026
Interview date:- Monday 19th October 2026 (in person)
Registered Charity
51 - 100
Location: remote, on a hybrid basis, or office-based from Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby.
Are you a qualified and experienced Money Adviser looking to use your skills to make a real difference?
We’re looking for a qualified and experienced Money Advice Caseworker to join our advice team. You’ll use your knowledge and expertise to provide specialist advice to clients facing financial difficulties, helping them understand their options, resolve debt issues and improve their financial wellbeing.
You’ll need a recognised money advice qualification, together with recent experience of providing debt and money advice and managing your own caseload. You’ll have strong communication and negotiation skills, a good understanding of debt remedies, insolvency options and the interaction between debt and welfare benefits, and a commitment to delivering advice that is free, confidential, impartial and independent.
You'll be joining a supportive and collaborative team, helping people find a way forward when they're facing financial difficulties.
The role can be carried out remotely from anywhere within the UK, on a hybrid basis, or office-based from your choice of our North Yorkshire offices in Harrogate, Malton, Northallerton, Richmond, Scarborough or Selby.
To view the job pack and apply for this exciting opportunity please visit our website via the Redirect button.
Interview date: 8-9 September 2026
The cost of living, loneliness and the breakdown of community has driven more than 6.3m into deep poverty in the UK. But, at Christians Against Poverty UK (“CAP”), we won’t sit back and let poverty destroy lives. Our vision is to see Transformed Lives, Thriving Churches, and an End to UK Poverty.
We are different to other debt charities. We work by catalysing a church-based movement against poverty. Our local CAP workers and volunteers come alongside people in financial crisis or vulnerability with practical help and the good news of Jesus. Last year nearly 7000 households with debt were supported by our services, 64% were less anxious about their finances afterwards and almost 2,000 people we worked with became debt free in 2025.
Underpinning these outcomes are our products that include Debt Help, Job Clubs, Life Skills and Money Coaching. It is the development of these offerings that form the core focus of the role – and through better integration and innovation we see huge potential.
The role reports to the Chief Agility Officer, and is the chief service architect of the CAP church-based movement’s ecosystem. With a seven figure budget and a lean but capable team of three, it will lead our transition towards a modular suite of services, ensuring every interaction across our audiences are seamless, dignifying and high-impact. It is responsible for balancing safety, regulation and theology with flexibility and innovation, enabling a national movement to grow at scale.
If you bring a track record of developing and executing outstanding service-based products we would love to hear from you. For more details including how to apply please see the application pack below. Closing date 31 August 2026.
