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Community Advice Worker (with a focus on debt)
Hybrid working considered
Citizens Advice Haringey is a dynamic and developing place to work, with a friendly and supportive team.
We are looking to take on an Advisor who will focus on debt advice to join our Advice Team consisting of specialist caseworkers and generalist advisers. You will be providing advice to clients, supporting them through the debt advice process; including dealing with emergencies, income maximisation, budgeting advice, and ultimately helping with a debt strategy.
You will need to:
Training will be available to support continuous learning. We are willing to consider advisers with generalist experience who wish to develop their debt knowledge and skills.
Benefits and Culture
Closing date: 12th February 2024
To apply please submit a CV and covering letter to Sayeed Rahman outlining how you meet the person specification.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for a Debt Caseworker (Trainee Debt Caseworker would be considered) to provide an effective and efficient casework service within the aims and policies of Citizens Advice Wirral. This includes negotiation and representation on behalf of clients, many of whom may be vulnerable, may have mental health needs and/or long term conditions.
Working for Citizens Advice Wirral has a range of benefits including:
A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent)
A contributory pension scheme
Employee Assistance Programme
To find out more and start your application please go to our website by clicking on the Apply Button.
At Sovereign Network Group (SNG), we believe in more than just providing homes - we're here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience.
We're pleased to have an opportunity for a skilled Debt Advisor to join our team based either from Hurn, Greenham or Blandford. You'll follow our hybrid approach of home, office and resident visit working.
The Role:
In this role, you'll provide FCA-regulated debt advice to our customers - including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You'll work with customers over the phone, online, and face-to-face in their homes or communities, tailoring your support to their needs.
You'll manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes. You'll also mentor less experienced colleagues, helping to shape our debt advice service for the future.
What you'll be doing:
What we're looking for:
Desirable:
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.
Debt & Welfare Benefits Adviser / Debt & Welfare Benefits Trainee Adviser
Salary: £30,000 pa for experienced adviser.
£25,000 pa for trainee (review after 6-months)
35 hours per week, 25 days A/L + contributory pension scheme
Birmingham Settlement has an opportunity to join our Money Advice Team, either as an experienced Debt & Welfare Benefits Adviser or a Debt & Welfare Benefits Trainee Adviser.
As an experienced Debt & Welfare Benefits Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstance. As a Trainee you will have a basic knowledge and understanding of the issues affecting people experiencing debt and benefit problems along with some experience in an advice service or customer facing setting along with the ability and willingness to undertake training and development.
Based at our Newtown office with outreach work in other areas of the city, you will be adaptable with excellent communication skills, flexibility, and the ability to manage your own workload.
You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with training to build and continually improve money management and financial capability.
This is a great opportunity to join a progressive charity making a real difference to people’s lives – see our website.
This is an active recruitment – early applications are encouraged.
For an informal discussion about the roles call Theresa Gniadkowski
For an application pack visit the vacancies page on our website or email us, or write to Human Resources, Birmingham Settlement – Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH
Closing date for applications: Friday,12/06/2026, 12.00 noon
Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
To provide over-indebted Londoners with free, face-to-face advice that is accurate, effective, and tailored to individuals’ circumstances. To maintain detailed case records, and keep up to date with legislation, policies, and procedures; as well as undertaking appropriate training.
Scope of role
The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.
What We’re Looking For:
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
Pension
Additional Perks & Support
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Application deadline is 12 June 2026
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Purpose of the job
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
1. Casework – The post-holder will carry a specialist caseload, providing advice and casework covering the full range of debt issues and solutions. This includes but is not limited to, dealing with emergencies, making use of the Breathing Space scheme, making offers of repayment, drafting financial statements, advising on insolvency options and providing budgeting advice. They will ensure that income maximisation is carried out and refer to other in-house advisers or specialist agencies as appropriate.
They will be required to act for the client where necessary and communicate with third parties to progress a case.
Advice will be delivered through a variety of channels including face to face (drop-in and appointments), telephone or digital channels and must conform to the Citizens Advice Quality of Advice standards and funder requirements. The post-holder will work to individual targets that must be met in order to contribute to team targets.
2. Administration - they will be responsible for ensuring that an efficient system of administration for all work is in place and that advice is provided in accordance with quality requirements, with cases recorded accurately and in a timely manner.
3. Professional Development - they will be responsible for sharing knowledge and best practice with colleagues to improve the quality of advice and will be expected to keep up to date with relevant legislation, case law, policies and procedures through regular internal and external training. They may be required to provide training to internal staff or external organisations where appropriate.
4. Research & Campaigning – they will assist with research and campaigns work by providing information about clients' circumstances through the appropriate channel, regularly reviewing their work to highlight common or significant issues.
5. External Links – they will develop positive links with external organisations and may represent CASNS at meetings or events.
6. Outreach – they will be required to work at various venues across the are
Person Specification:
Qualifications
1. They will be accredited to MaPS Caseworker level or be close to achieving this.
Essential
1. The successful applicant will demonstrate that they understand the aims and principles of CASNS.
2. A willingness to adhere to Debt Advice Quality Standards.
Knowledge and Experience
1. Demonstrable knowledge and experience of debt advice and casework.
2. Experience dealing with challenging cases and vulnerable debt advice clients.
3. Experience of or willingness to work in outreach settings with an understanding of information assurance and safety in those settings.
4. Have essential IT and telephone skills and the ability to use an online case management system to store and maintain case records.
5. A proven commitment to Continuous Professional Development (CPD).
6. Have a good, up-to-date understanding of the application of Equality, Diversity and Inclusion to the provision of advice.
7. Demonstrate competence in and experience of supporting other advisers within a team.
8. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face.
Skills
1. Good numeracy skills and the ability to check calculations, prepare budgets and financial statements and read benefit statements.
2. The ability to analyse and interpret complex information.
3. Good oral and written communication skills and the ability to communicate well with a wide range of people including members of the public and external agencies.
4. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
5. The ability to organise their workload, monitor and maintain own standards and prioritise work to meet deadlines and targets.
Personal Qualities
1. They will be empathetic, professional and approachable.
2. They will be comfortable working within a team with varying levels of experience.
3. They will positively contribute to the morale of the team.
Various locations across the Liverpool area.
Some flexible hybrid working - 4 days office based, 1 day work from home.
1 Permanent and 1 Fixed term until 30th June 2027
Hours: 35 Hours per week
About the Role
Role Purpose:
Do you enjoy helping people? Are you a compassionate and people focused person?
Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Requirements
To be appointed as a Debt Advice Caseworker, you will need to have:
1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
OR
To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral/written communication skills and be numerate to the level required by the tasks.
5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Ability and willingness to work as part of a team.
10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
11. Ability to work across different sites within Liverpool.
12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
4. Ensure income maximisation through the take up of appropriate welfare benefits.
5. Prepare and present cases to statutory bodies, tribunals, and courts when required.
6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
8. Comply with systems for monitoring and reporting purposes.
9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
1. Keep up to date with current research trends and campaign issues.
2. Participate in research and campaigns activity by providing information on client’s circumstances and acting on behalf of the client.
Essential Criteria
1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
2. An understanding of the problems and issues associated with unmanageable debt and their implications for clients and advice service provision.
3. Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
4. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face.
5. The ability to understand the needs of others and to empower clients to take action for themselves.
6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
8. The ability to work as part of a team and to respond positively to change.
How to Apply
For more information and to apply, please click on the Redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
***Please note this role is fully remote but will require mandatory onsite training for the first 2-3 weeks of employment***
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team's advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.
Job purpose
As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.
Scope of role
1. To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
2. To maintain detailed case records
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.
Please download the full Job Description for more details
What We’re Looking For:
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution:
Additional Perks & Support
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Please download the full Job Description for more details
Application deadline is 12 June 2026
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
Pension
Additional Perks & Support
How to Apply
Complete our online application for, attach your CV and a Cover Letter.
Application deadline is 12 June 2026
Registered Charity
51 - 100
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Term: Fixed Term until 31st March 2028
Hours: 35 hours per week
About the Role
Responsibilities:
Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
Complying with systems for monitoring and reporting purposes.
Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Essential Criteria
An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
The ability to understand the needs of others and to empower clients to take action for themselves.
The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
The ability to work as part of a team and to respond positively to change.
Here are some examples of how we help our clients:
In Person Enquiry.
Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.
The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.
The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.
Telephone Enquiry.
Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.
The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.
The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.
As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.
Requirements
Person Specification:
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
How to Apply
For more information and to apply, please click on the redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Citizens Advice Waltham Forest is part of the London-wide Debt Free Advice (DFA) project, funded by the Money and Pensions Service. We are looking for an experienced Debt Advice Caseworker to join our team.
As a long-standing partner in the DFA programme, we have over a decade of experience delivering high-quality debt advice to local residents facing financial hardship.
We are seeking a skilled and compassionate adviser with a proven track record of supporting clients with debt and financial difficulties. You will be confident in delivering tailored, practical solutions and working with clients in a sensitive, non-judgemental way. Experience of providing debt advice in a regulated environment and working to quality standards is essential.
This is a hybrid role, combining face to face work at outreach locations and home working. You will deliver advice across multiple channels, including face-to-face, telephone, video and email.
If we are unable to appoint a fully qualified candidate, we will consider applications for a trainee position. Please refer to the Trainee Debt Adviser job description for further details. We anticipate the trainee programme will take approximately 6 months to complete, depending on prior experience. Training, mentoring and supervision will be provided. If you would like to be considered for the trainee role, please indicate this in your application.
The client requests no contact from agencies or media sales.
Position Mentor Advocacy (Finance, Benefit & Debt)
Location Flexible working – principally home based, with travel across the North West in community and custodial settings
Salary £25,664 + excellent benefits
Hours 35 hours per week (flexible working)
Status Fixed term until 28th February 2027
Closing date 11 June 2026
The Wise Group, in partnership with the Ministry of Justice and third-sector organisations, delivers the Money Mindset service for people leaving prison across the North West of England.
This is about more than financial advice. It’s about helping people preparing to leave prison stabilise their lives, reduce crisis and build stronger foundations for the future.
Working across prison and community settings, you’ll support men facing financial hardship, debt and benefit-related challenges that can impact stability, wellbeing and long-term progress. You’ll work closely with probation services, prison teams and local partners to ensure people can access the right support at the right time.
Using our Relational Mentoring approach, you’ll build trusted relationships that go beyond transactional support - helping individuals make meaningful and sustained progress.
We’re looking for people who are confident working with complexity, can build trust quickly, and are motivated by helping people move from crisis towards stability and independence.
What you’ll do
Deliver one-to-one mentoring and advocacy support across custody and community settings
Support individuals to address financial, benefits and debt-related challenges
Build trusted relationships that encourage engagement, confidence and long-term progress
Work closely with prison, probation and third-sector partners to coordinate effective support
Maintain accurate records and contribute to service outcomes and performance reporting
Support individuals during key transition points, including release from custody and community reintegration
What you’ll bring
Experience working in a mentoring, advocacy, support or customer-focused role
Confidence supporting people facing complex or challenging circumstances
Strong communication, organisational and relationship-building skills
A practical, solutions-focused approach and the ability to work independently
Understanding of the barriers experienced by people involved in the criminal justice system is advantageous
Experience within custodial or community justice settings is beneficial, but not essential
Essential requirements
Full driving licence and access to a car for daily use
Willingness to travel extensively across Merseyside/Cheshire and Lancashire/Cumbria
Successful completion of enhanced Level 1 prison vetting
Home broadband to support flexible working
Please note that, due to security clearance processes, there may be a short waiting period at the beginning of employment before full duties can commence.
Travel expenses will be covered by The Wise Group.
View the Role Profile on our website for full details about this opportunity.
The client requests no contact from agencies or media sales.
Wiltshire Citizens Advice is looking for motivated and collaborative people to help shape and develop our advice services during an exciting period of growth and change.
We are recruiting up to 1.5 FTE Service Managers to lead different parts of our service portfolio. Rather than recruiting to fixed roles, we are looking to appoint people with complementary strengths and shape responsibilities around the experience of successful candidates.
We welcome applications from both experienced managers and people looking to take the next step in their career who can demonstrate leadership capability, initiative and a commitment to high quality services.
We are particularly interested in candidates with experience in one or more of the following areas:
Outreach and Partnership Development
You may have experience developing community services, building partnerships or improving access for local communities. This part of the role focuses on outreach delivery, stakeholder engagement and strengthening relationships across Wiltshire.
A technical advice background is not essential for this portfolio.
Casework and Debt Services
You may have experience managing advice or casework services, particularly within debt or specialist advice. This part of the role focuses on service quality, performance, staff support and continuous improvement.
Experience within advice services and/or debt advice would be highly desirable for this portfolio.
About you
We are looking for people who:
Have experience coordinating services, projects, people or operational activity.
Can build positive working relationships with colleagues and external partners.
Are organised, adaptable and able to manage competing priorities.
Have the confidence to support improvement and contribute ideas.
Are committed to delivering accessible, high-quality services.
Share the values and aims of the Citizens Advice service.
Previous management experience is welcome but not essential if you can demonstrate the skills and potential to succeed in the role.
The client requests no contact from agencies or media sales.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for Financial Capability Keyworkers to improve the financial capability and resilience of clients by providing budgeting support, debt prevention advice, and practical money management skills. The role focuses on early intervention, helping clients take control of their finances before issues escalate into crisis.
Working for Citizens Advice Wirral has a range of benefits including:
A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent)
A contributory pension scheme
Employee Assistance Programme
To find out more and start your application please visit our website via the Apply Button.
About the role
At SEA, all our work is grounded in evidence and shaped by the lived experiences of victim-survivors. As Research Officer, you will play a key role in delivering high-quality, survivor-centred research on economic abuse as part of a major new three-year project funded by the Economic and Social Research Council (ESRC).
Working closely with the Senior Research Officer, colleagues across SEA, academic partners and external stakeholders, you will support research exploring coerced debt as a form of economic abuse and the responses to it across systems and services. The role will involve qualitative and quantitative research activities, including data collection, analysis, stakeholder engagement, and producing accessible and impactful research outputs.
Your work will help strengthen understanding of economic abuse and inform policy, practice and systems change on coerced debt that improves responses for victim-survivors.
About you
You are a skilled researcher who is passionate about conducting high-quality research which can create real-world impact for victim-survivors of economic abuse.
You will have the ability to sensitively work with victim-survivors to learn about their lived experiences of economic abuse , including coerced debt, as well as the ability to conduct research with professional stakeholders.
Using your research skills, you will be able to analyse data, and will be able to demonstrate a good understanding of economic abuse in the context of intimate partner abuse, including of how perpetrators can misuse systems to enact abuse. You will be able to demonstrate an ability to deliver research projects in a timely manner and to communicate findings clearly to a range of stakeholders.
About SEA
Surviving Economic Abuse (SEA) is the only charity in the UK dedicated to raising awareness of economic abuse and transforming responses to it. All our work is informed by Experts by Experience – a group of women who speak about what they have gone through so that they can be a force for change. Economic abuse occurs when someone’s partner controls (through restriction, exploitation and/or sabotage) how they acquire, use and maintain economic resources such as accommodation, food, clothing and transportation.
What we offer
To apply
Please apply via our website.
Applications open from 21 May 2026 and close at 11.59pm on 17th June 2026. Interviews will take place week commencing 6th July 2026
Direct applications only – no agencies please.
Surviving Economic Abuse (SEA) is committed to developing an inclusive team which reflects the diversity of the communities we support. Our culture celebrates diverse voices, and we particularly encourage applications from Black and minoritised applicants and disabled applicants who are under-represented at SEA.
SEA is a Disability Confident Committed, and Kinship Friendly Employer.
The client requests no contact from agencies or media sales.
We are currently looking to recruit an Advice Session Supervisor. Experience in this role would be beneficial, but we will accept a Trainee Post for the right candidate.
Working at Citizens Advice Hertsmere offers many rewarding benefits, both personally and professionally. It provides the opportunity to make a real difference in people’s lives by helping individuals navigate challenges such as debt, housing, employment, and legal issues. This work can be highly fulfilling, as you directly support members of your community during difficult times. It also helps develop valuable skills, including communication, problem-solving, empathy, and teamwork, which are useful in many career paths. Additionally, Citizens Advice Hertsmere provides training and ongoing support, creating a positive and inclusive environment where staff and volunteers can grow in confidence and knowledge. Overall, this is a meaningful role that combines community impact with personal development.
Job Description: Advice Session Supervisor
Location: Hertsmere including Bushey and Potters Bar
Role Purpose
To supervise the delivery of high-quality advice services across multiple channels (face-to-face, telephone, email, webchat), ensuring that clients receive accurate, timely, and empathetic support. The Advice Session Supervisor will lead and support a team of advisers and volunteers, uphold Citizens Advice standards, and contribute to service development and quality assurance.
Key Responsibilities
Session Supervision
Oversee daily advice sessions, ensuring smooth operation and effective client service.
Provide real-time support and guidance to advisers and volunteers.
Manage session logistics including rota coordination and resource allocation.
Assisting with call back and responding to email enquiries
Quality Assurance
Conduct case checks and file reviews in line with Citizens Advice quality standards.
Identify and address advice quality issues and training needs.
Support continuous improvement through feedback and coaching.
Staff and Volunteer Support
Assist in the induction, training, and development of new and existing volunteers and staff.
Provide mentoring and technical support to ensure competence and confidence.
Service Monitoring and Reporting
Monitor service delivery against KPIs and targets.
Support the Advice Services Manager in identifying trends and service gaps.
Research and Campaigns
Encourage and support the collection of evidence for social policy work.
Promote awareness of local and national campaigns.
Person Specification
Essential Criteria
Proven experience supervising advice sessions or delivering generalist/specialist advice.
Strong working knowledge of key advice areas (e.g., welfare benefits, housing, debt).
Ability to meet Citizens Advice competence requirements.
Excellent interpersonal, communication, and organisational skills.
Commitment to equality, diversity, and inclusion.
Desirable Criteria
Experience working within the Citizens Advice network.
Familiarity with Citizens Advice case management and quality assurance systems.
Ability to adapt to changing service needs and work flexibly.
Working Conditions and Benefits
Competitive Salary
6 weeks annual leave
Workplace Pension
Contractual Sick Pay
Free Parking
Position Team Lead (Justice Services)
Location North West England (community and custodial)
Salary £29,077 – £31,500 + excellent benefits
Hours 35 hours per week (flexible working)
Status Fixed term until 28th February 2027
Closing date 11 June 2026
The Wise Group, in partnership with the Ministry of Justice and third-sector organisations, delivers the Finance, Benefit and Debt service across the North West of England.
This role is about more than advice. It’s about helping people stabilise their finances, reduce crisis, and create the conditions for long-term change.
Working across prison and community settings, you will lead a team delivering one-to-one mentoring to men facing financial hardship, benefit challenges and debt. You’ll work closely with probation, prison teams and local partners to ensure people can access the right support at the right time.
Using our Relational Mentoring approach, your team will build trusted relationships that go beyond transactional support - helping individuals make meaningful, sustained progress.
As Team Lead, you will play a key role in how this support is delivered - shaping team performance, strengthening partnerships and ensuring we deliver high-quality, person-centred services that make a real difference.
What you’ll lead
People and performance
Recruit, onboard and support mentoring staff delivering frontline interventions. Provide regular supervision, support wellbeing and performance, manage caseload allocation and create a culture focused on accountability, rehabilitation and outcomes.
Service delivery
Ensure consistent, high-quality delivery across custodial and community settings. Support your team to address finance, benefits and debt barriers that impact stability and resettlement.
Partnerships and stakeholder engagement
Build strong working relationships with prisons, probation, Ministry of Justice partners and third-sector organisations. Strengthen referral pathways and support collaborative delivery.
Safeguarding, risk and compliance
Ensure safe working practices are embedded, including risk assessment and safeguarding. Manage and escalate concerns appropriately and ensure compliance with all requirements.
Data, quality and performance
Oversee CRM systems, case recording and performance reporting. Use data and insight to track progress, meet contractual requirements and drive service improvement.
Continuous improvement and change
Identify opportunities to improve delivery, gather feedback and support the ongoing development of justice services across the North West.
What you’ll bring
Experience leading or coordinating frontline teams within criminal justice, social justice, employability or related services
Strong people management and coaching skills, with the ability to build trust and accountability
Understanding of the challenges faced by people entering or leaving custody, particularly around finance, benefits and debt
Ability to manage competing priorities in a fast-paced, partnership environment
Strong organisational and digital skills, including experience with CRM systems and performance reporting
Confidence building relationships with statutory and third-sector partners
A practical, solutions-focused approach and the ability to implement change
Essential requirements
Full driving licence and access to a car for daily use
Willingness to travel across the North West, including custodial and community locations
Successful completion of enhanced Level 1 prison vetting
Home broadband to support flexible working
Experience of working in a custodial setting is advantageous.
View the Role Profile on our website for full details about this opportunity.
The client requests no contact from agencies or media sales.
